A warranty lead is a hands-on person, who should have done post go-live support before, managing the defect fixing by a dedicated dev team, test team and analyst, focusing on defect triage, ability to communicate with the 3PP. This was a complex SI delivery, we need someone who can both technically manage the teams, and also with strong client-facing skills, able to produce clear reports and status updates, with the ability to explain complex technical issues to non-technical stakeholders. Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.

Requirements:

• Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
• ITIL and IT Service Management background
• Defect triaging and issue management
• Experience with reporting the production status, SLA and KPIs in a telco project.
• Should be able to manage the prioritization and planning of a team of support developers and testers.

Job Description:

• Full Spectrum HR Work duties and administrative support role and advisor to manager in charge
• Work with line managers on manpower requirements, employee relations issues, compensation and benefits matter, HR initiatives, and other HR matters;
• Administration of workmen compensation, MOM reporting, insurance claim, etc;
• Ensure that HR policies and practices are in compliance with prevailing statutory regulations;
• Identify training and development needs of employees and propose training programs;
• Work pass applications, renewals and cancellation;
• Ensure timely update of employees’ database, proper filing system and smooth office administration;
• Process payroll on a timely basis such as computation of monthly salaries and deductions;
• Other ad-hoc duties as assigned

Requirements:

• Diploma or Degree holder in Human Resources Management or HR related is preferred;
• Preferably 3 years in relevant HR administration role; HR policy planning; HR full spectrum
• Well versed with Singapore Employment Act and labor legislation;
• Strong interpersonal skills to work with key decision makers and various levels of employees;
• Working experience with InfoTech or any HRMS systems;
• Knowledge of payroll, CPF, IRAS, government related latest updates
• Organized and able to take stress
• Prior Construction Background will be preferred

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

Job Description

• Responsible for general drafting work including the detailing of architectural, civil and structural and other related drawings from design drafts.
• Production of drawings on CAD and BIM Revit model for C&S works.
• Prepare and update 3D BIM model for submissions.
• Prepare draft outline and detailed drawings to the appropriate scale for planning submissions and construction purposes.
• Coordinate with project team and external stakeholders on tender and construction drawings.

Requirements

• Diploma or Degree in Architecture, Civil Engineering or other relevant disciplines.
• At least 3 years’ relevant experience in design coordination, preferably on different scales of projects in construction industry.
• Good knowledge of software such as Revit, AutoCAD.
• Good planning skills in managing modelling and drafting works.
• Excellent team player, good interpersonal skills and a “can-do” attitude.
• Ability to multi-task in a fast paced and dynamic environment.

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Job Description

The Assistant M&E Manager is responsible for all aspects of mechanical and electrical engineering activities, processes, and construction of projects.

• Assist Project Manager on the preparation of planning, programming and monitoring process of M&E works and provide specific detail plan/program as per Project Manager’s instruction.
• Coordinate with client’s representatives, consultants, and subcontractors on all technical matters, including submission of method statement, drawings, materials, samples and work progress;
• Monitor job progress and ensure that M&E contracted works meets all practical, commercial, requirements of productivity, quality and contract target completions
• Ensure mechanical and electrical engineering projects, initiatives, and processes and in conformance with the Company’s established policies and objectives;
• Appraisal for works/products compliance to Specifications/Requirements and selection recommendation.
• Develop the details of Testing & Commissioning Activities Schedule including Factory Tests, Individual System Test, Integrated System Test, RI etc.
• Responsible for carrying out M&E technical meetings and resolving technical issues with record.
• Responsible for variation order cost collection, cost verification of the VO works and make necessary recommendation of VO prices.
• To check, evaluate and confirm work done and material supply quantity status for the purpose of M&E sub-contractor/NSC vendors progress payments incl. instruction of progress substantiation document preparation by sub-contractors and vendors.

Requirements:

• Minimum Bachelor’s Degree in Mechanical or Electrical Engineering recognized by PE Board
• Minimum 8 years of relevant experience in construction industry and managed complex construction projects such as factory / warehouse / industrial etc
• Demonstrates strong technical competence and excellent time management skills

Knowledge/Skills/Abilities:

• Strong technical knowledge in mechanical & electrical trades.
• Strong M&E works site installation knowledge with the ability to provide practical solution related with site installation.
• Good knowledge of Local Code/Regulation Knowledge pertaining to M&E services, building construction and safety.
• Strong time management skills with exceptional attention to detail and ability to manage particular tasks put in his charge.
• Good verbal and written communication skills.
• Ability to analyze and synthesize complex issues quickly and propose counter measures to settle the issues.

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

Job Description

• Review all the tender drawings and specifications to understand the scope of work upon receiving the invitation from the main contractor, consultant, or clients.
• Source for suppliers and request for quotation.
• Estimating, taking off the bill quantities and measuring the ACMV, Fire Protection, Plumbing and Sanitary and Electrical services from the tender drawings for commercial buildings and industrial building
• Price comparison and costing summary
• Preparing all relevant administration and documentation for Tender submission, such as technical data, schedule of unit rate, catalogue submission.
• Resource management, coordination with supplier and sub-contractors.
• Attend to clients’ inquiries and achieve customer satisfaction.
• Work with project engineer to ensure compliance with contracts and monitoring of project costs.
• Responsible of preparing progress payment claims, variation orders. project budgets & cost control, and settlement of the final account.

Requirements:

• Diploma / Degree in Mechanical Engineering, Electrical Engineering or Building Services Engineering from a recognized University
• 4-5 years postgraduate experience in the design, supervision, project management, cost estimate, tendering, pre and post contract administration of either mechanical or electrical disciplines may be considered for Senior Position
• Responsible, self-motivated and enthusiastic
• Good interpersonal and teamwork skills
• Good communication and written skills in English

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

Job Description:

• Produce M&E BIM model deliverables for design, documentation and fabrication purpose.

• Ensure that M&E BIM models are delivered with professionalism (Quality, due diligence and timeliness)

• Prepare models for Clash Detection Coordination

• Identify issues for BIM Managers where discrepancies occur during design production.

• Ensure BIM models are modelled with the correct BIM parameters and attributes for BIM assisted Quantification, 4 D simulation

• The BIM modeller’s overall responsibility is to create BIM content and extracting production documents for the purpose of delivering a BIM assisted project.

• Produce accurate AUTOCAD and REVIT BIM drawing according to project requirements;

• To complete documentation from detailed engineering drawings, construction drawings, shop drawings, and as-built drawings, and produce drawing sets

• They assist BIM Coordinators in creating BIM models for projects. Assist in building basic BIM libraries.

• Preparation of M&E shop drawings, and As-built drawing;

Job Requirements:

• Diploma/Degree in Electrical/Mechanical Engineering;

• Certificate from BCA BIM modelling course or equivalent

• Minimum 3 years of work experience in M&E field, preferably in building construction industry;

• Proficient in AUTOCAD and MEP Revit software

• Able to work independently under stress and pressure;

• Good work attitude with passion and drive

Suitable candidates are encouraged to apply to this position via Apply Now button or email resume to [email protected].

Only shortlisted candidates will be notified.

Responsibilities:

• Manage enquiries and feedback related to the project
• Report directly to Project Manager
• Work closely with the relevant parties such as residents, consultants, authorities, etc.
• Implement proactive steps to address complaints arising from construction activities
• Maintain a documented record of requests and complaints received from residents and/or public
• Issue and distribute advance notifications to the public regarding upcoming work.

Requirements:

• Only for Singaporeans/PR
• Experience in customer service for BTO projects
• GCE O/A Level with relevant certificates

Suitable candidates are encouraged to apply to this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Job Description:

• Perform site planning, coordination & inspection relating to the construction project so as to ensure that project completion timeline, requirements and are met
• Assist in the implementation of project operations to comply with ISO 9001; 14001; 45001 standard requirements, documented procedures as well as client, companies, authorities’ requirements
• Update the progress of structural works in the Progress Reports
• Assist in commissioning including coordination structural engineering
• Maintain the proper documentation of inspection forms and other follow-up inspections from RE
• Support Quantity Surveyors in conducting site measurement and inspections
• Liaise with sub-contractors, suppliers and clients
• Work under the advice of the Safety Officer to adhere to compliance & safety requirements with regulatory and industry standards during the construction phase
• To ensure works are in compliance with quality procedures and within standard workmanship requirements

Requirements:

• Minimum Degree in Civil Engineering (recognized by PE Board of Singapore)
• At least 3 years of local relevant experience in Construction industry; HDB or LTA preferred
• Good analytical, communication and interpersonal skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Job Description
Responsibilities:
Control & maintain the safe and smooth progress of building work
Supervise & coordinate the activities at project site
Ensure the deadline for completing work is met and within budget
Requirements:
Diploma, Advanced/Higher/Graduate Diploma in Building Management or equivalent is better
Minimum 3-Years Site Experience
Candidates with long time working experience will be considered for Site Manager position prior
Good communicate skills
Other duties assigned by Director

1. Responsible for installing and maintaining electrical systems, wiring, and equipment in residential, commercial, or industrial settings. Ensures all installations meet local and national electrical codes.

2. Focuses on diagnosing and repairing electrical problems in equipment and systems. Utilizes various testing devices to identify issues and implement effective repair solutions.

3. Ensures all electrical work complies with safety regulations and standards.

The successful candidate must:

· Responsible for supervision of all site work in cooperation with Project Managers;

· Assist Project Manager in monitoring and managing the day-to-day operations, including site progress, quality, safety, and project cost monitoring;

· Assist to review and develop project schedule with Project Planner for the project detailed construction plan and ensure it complies with customer specifications, engineering deliverables and meet delivery dates;

· Identify any deviations from the agreed scope or premises of the project, assess the impact and ensure remedial action during the construction planning and execution;

· Prepare weekly progress reports inputs and other deliverables of project as required by Project Managers;

· Ensure project quality plan is carried out and in line with audit requirements;

· Assist Project Manager to organise weekly toolbox meeting and housekeeping, respective site operational meetings on related project matters

Requirement:

· At least a Bachelors Degree, preferably in Civil Engineering or related discipline;

· Minimum 5 years relevant local experience in MEP services, E&M systems, Architectural works and Civil and Structural works, preferably in construction industry;

· Able to lead teams and manage effectively;

· Excellent interpersonal and communication skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Responsibilities:

• Handle full spectrum of accounting functions
• Process and ensure all invoices are accurately record in the accounting System
• Prepare and review intercompany transactions and balances
• Perform bank reconciliation
• Assist in preparation and submission of GST returns
• Coordinate with auditors, tax agents and other professionals for audit, compliance and taxation
• Provide administrative support to the accounting department, assist with filing, data entry, invoice processing, and maintaining records.

Requirements:

• Diploma/Degree in Accounting/Finance
• Minimum 3 years in local construction firm with audit experience
• Meticulous with strong organization and communication skills
• Ability to work under pressure with positive attitude and cope with tight deadlines
• Fast learner with strong sense of initiative, driven and a good team player

Suitable candidates are encouraged to apply via Apply Now button or email your resume to [email protected]

Only shortlisted applicants will be notified.

Task / Responsibilities

• To assist the Project Manager in project planning, coordination works of all architectural trades, finishes and interfacing with M&E and Structural detail
• Ensure all architectural drawing, material sample submission, and method statement are submitted on time as per program
• To coordinate with other team members and subcontractors to resolve any challenges
• Review project specifications, technical clarifications, review accuracy of construction drawings, charts and forms
• Carry out architectural works scheduling, material requisition, project supervision and documentation
• Coordinate with Architect, Structural and M&E staff members to resolved related problems and issues
• Ensure quality of works and detailing is achieved, and complied with any safety regulation and maintainability
• Lead the architectural coordination meeting and prepare relevant meeting minutes
• Handle any other ad-hoc duties and tasks assigned

Requirements

• Degree / Diploma in Architecture or equivalent
• Knowledge f BIM / VDC technology will be an added advantage
• Minimum 5 years of local working experience in architectural finishing work
• Good interpersonal skill, meticulous, independent and a team player
• Candidates certified and registered in CONQUAS (min 87 or above 93 points), knowledge of Singapore building codes and regulations and familiar with local standard quality implementation will be an added advantage
• Knowledge in greenmark documentation will be added advantage
• Experienced in RI and TOP inspection procedure and documentation are added advantage.

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

Workplace Safety Management

• Spearhead the establishment and maintenance of Safety & Health Management Systems (SHMS) on-site
• Implement and uphold project and corporate SHMS protocols
• Identify, assess, and mitigate workplace and process-related risks
• Propose and enforce safe work procedures
• Enhance workplace safety performance through strategic measures
• Ensure adherence to Company’s Environmental, Health, and Safety (EHS) policies and standards
• Ensure compliance with Statutory Requirements under MOM and NEA
• Contribute actively to the corporate EHS Committee
• Conduct in-house safety training sessions
• Develop and execute EHS plans, trainings, meetings, and promotional activities
• Conduct routine workplace inspections to identify and address hazards and risks promptly
• Enforce EHS / OSH regulations at the workplace
• Serve as secretary for the WSH Committee and preside in the absence of the chairman
• Investigate, manage, report, and collaborate with relevant stakeholders on accidents or EHS non-compliance incidents
• Undertake additional duties as assigned by superiors

Project Budget Control

• Implement effective safety provisions to minimize re-work
• Aim for ZERO accident rates
• Prepare safety cost budgets for approval

Technical Understanding

• Proficient in the Workplace Safety & Health Act and other regulatory requirements
• Ability to provide practical safety solutions

Other Responsibilities (Organization)

People Development

• Disseminate safety knowledge to all safety personnel
• Foster a strong safety culture across all levels

Internal Operations

• Report any site non-conformance to the immediate supervisor
• Collaborate closely with the project team to ensure robust Health and Safety protocols on-site
• Uphold and adhere to standard policies and procedures

Job Requirements

• Bachelor's Degree preferred
• Must possess WSHO license and familiarity with safety audits
• Minimum 5 years of experience in the local Building and Construction industry
• Completion of a full cycle of HDB BTO project is advantageous
• Excellent communication skills and a positive working attitude

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

Job Description:

• Provide professional administrative support on site
• Generate emails and reports when appropriate
• Site Admin / PRO provides administration support to the project team and handles project public relation issues. Site Admin/PRO serves as the primary contact point of information flow between Head Office and site.
• Site Admin / PRO duties include maintaining relationships and communicating project activities to project site neighborhood, and attending and resolving complaints from external parties.
• Site Admin / PRO acts as project document controller and performs administrative duties including filing, sorting, printing, circulation, storage of some project documents (correspondences), and handling of all incoming telephone calls.
• Assume responsibility for maintenance of site office equipment, including computers, copy machines and fax machines
• Any other duties that may be assigned to you from time to time as your superior / management deem fit.

Requirements:

• Minimum ITE/Diploma in Administration or equivalent;
• Minimum 2 years working experience in providing efficient administration in the construction environment.
• Skills required: simple computer skills, understanding words, excel and powerpoint.
• Can work independently with initiative and able to adapt in a fast- paced environment
• Multi-tasking and is able to handle stress
• Ability to work independently and as a team

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted candidates will be notified.

The MEP Engineer is responsible for all aspects of mechanical and electrical engineering activities, processes, and construction of projects.

· Monitor and report on the progress of work to project manager;

· Control the progress of RFA, RFI, Shop Drawings, Technical Submissions and Equipment/Material Procurement/Fabrication/Delivery Status for on-time completion.

· Coordinate with client’s representatives, consultants, and subcontractors on all technical matters, including submission of method statement, drawings, materials, samples and work progress;

· Control site progress & installation quality as per approved Shop Drawings, Technical Submissions and Equipment/Material Procurement/Fabrication/Delivery Schedule for on-time completion.

· Carry out inspection of MEP works prior to concreting or subsequent construction works;

· Assist in supervising and coordinating MEP services work closely with other departments;

· Assist for submission of evaluation of progress claim, variation work to M&E Manager

· Participate in all relevant project review meetings, site meetings, design meetings, and other project relevant meetings;

· Responsible for carrying out M&E technical meetings and resolving technical issues with record.

· Responsible for M&E drawing coordination and production of CSD and individual service drawings quality.

· Responsible for conducting QA/QC inspection, managing RE, RTO and responsible for clearing QA/QC inspections to meet with construction schedule.

· Provide and maintain all site inspection records & T&C records up to date.

· Ensure quality of MEP workmanship and compliance with safety and environmental requirements

· Provide and maintain all site inspection records & T&C records up to date.

Requirements:

· Degree in Electrical/Mechanical Engineering, recognized by PE Board Singapore;

· Minimum 3 years’ work experience related projects in Singapore building and construction industry;

· Electrical/Mechanical Engineering experience in HDB projects or high-rise developments;

· Possess strong Electrical/Mechanical knowledge with hands-on experiences;

· Strong communication skills with the ability to coordinate with site teams to execute work

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Roles & Responsibilities

JOD for Admin

· Performing admin duties like filing, updating documents, entering accounts documents to accounting system.

· Organising documents soft or hard copies.

· Coordinating orders and delivery with customers and colleagues

· To perform other office duties such as answering phone calls, receiving visitors etc.

Requirements:

· Min GCE 'O' Level

· Preferably have admin experience and basic accounts knowledge.

· Intermediate literacy on computer operation and computer software experience especially Microsoft Excel and Microsoft Office applications

· IT knowledge

· Candidates without experience are welcome to apply; training will be provided.

Location: Ubi (5 minutes walk from Ubi MRT station)

Working hours: Monday - Friday 8.30am – 5.30pm

Duration: Permanent

Responsibilities:

• Manage & liaise between clients and vendors to ensure sales realization
• Liaise internally with colleagues across all departments to coordinate activities in executing sales orders
• Regular follow-up on quotations and sales leads
• Strategize and report to the management on customer feedbacks
• Build pipeline and maintain long-term relationships with prospects
• Manage generating leads, addressing customer inquiries, managing orders, and providing after-sales support.
• Foster and nurture robust connections with both existing and potential clientele by promptly responding to queries and concerns.
• Provide accurate sales proposals and quotations, delivering to the clients in a timely manner.
• Manage record-keeping, document preparation, and schedule coordination.
• Other ad hoc tasks as assigned.

Job Requirements:

• Diploma, Bachelor's degree or equivalent experience
• Knowledgeable with Electrical Engineering in handling electrical installations
• Knowledge in electrical industry and the relevant code of practice and regulations
• Proficient with Microsoft Office Suite, AutoCAD and project planning related software are required to prepare for proposal, reports and logs

Duties

- Issue of quotation

- ⁠Liaise with vendor for quotation

- ⁠Prepare and submission of tenders

- ⁠Attend to site show round

- ⁠Attend to meeting with client

- ⁠Provide good customer service standards and build rapport with all clients

- ⁠Preparation of sales proposal

- ⁠Follow up on all potential prospects and existing client

- Updating of customer information in the database

- Assist with job assignment to relevant team for follow up and tracking.

- Collaborate with other teams to ensure timely and accurate and timely job completion.

- Assist with creating sales reports and analysing sales data to identify opportunities for growth and improvement.

- Ensure compliance with sales policies and procedures.

Requirements

- Experience with Microsoft applications such as word, excel, powerpoint

- Able to work independently with a good working attitude, willing to learn

- Attention to detail and good organisation skills

- Able to start work immediately or within short notice preferred

If you are a motivated individual with excellent organizational skills and a passion for providing administrative support, we would love to hear from you. Apply now to join our team as an Sales Administrator!

• Arrange and coordinate meetings and events.
• Answer and manage incoming calls and correspondence (e-mail, letters, packages etc.).
• Perform general clerical duties including photocopying, faxing, and mailing.
• Handle requests for information and data.
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
• Maintain office supply inventories and coordinate maintenance of office equipment.
• Coordinating projects and tasks to ensure timely completion
• Preparation of inspection report for submission to authority
• Coordinate with external vendors for costings and quotations

Responsibilities:

• Create and refine drawings with AutoCAD, including proposed lighting and power layout plan, detailed plans, and single line diagrams
• ⁠Ability to draft SLD based on site photos provided
• Understanding of electrical systems and installations and ability to identify electrical components
• ⁠Take on additional drafting tasks as needed by the Team.
• ⁠Write detailed inspection reports and maintain documentation of inspections
• ⁠Compile and submit daily reports, inspection reports, and inter office communications in a timely manner
• ⁠Source for quotations of components / works

Job Requirements:

• Diploma, Bachelor's degree or equivalent experience
• Knowledgeable with Electrical Engineering in handling electrical installations
• Knowledge in electrical industry and the relevant code of practice and regulations
• Proficient with Microsoft Office Suite, AutoCAD and project planning related software are required to prepare for proposal, reports and logs

Roles & Responsibilities

• Responsible for month end and Year end financial and management reporting
• Use Quickbooks softwares
• Perform day to day accounting
• Process payments in compliance with company accounting policies and procedures using internet banking
• Actively engage in posting vendor invoices into the system.
• Assist Accounts Payable (AP) in identifying and organizing missing invoices versus SOA, escalating issues to the Operations team when necessary.
• Develop and execute daily payment plans, including posting payments into the system.

Job Requirements:

• Degree / Diploma in Accountancy, ACCA or equivalent
• Preferable candidates with GST/corporate tax background
• Capable to communicate with accounting staffs in the regional offices
• Ability to work with minimal supervision, a team player & result-oriented

· Installation and Maintenance:

1. RAPID, RMS & Commercial and industrial Project Installation, maintenance work and deployment.

2. Provide 24X7 support for the maintenance team (In case of Emergency Activation)

3. Support All project when activate by the Supervisor.

4. Installation and crimping of LAN cables.

5. Installation and Configuration of Cameras, NVR and all equipment.

6. Perform routine maintenance and inspections of CCTV systems to ensure optimal performance.

7. Perform Preventive Maintenance of equipment

8. Preparation work for installation and Maintenance.

9. Transport products, materials and staff securely to areas/job sites where they are needed.

10. Keeping all maintained equipment and surrounding areas clean and safe to work and to ensure all public areas are not damaged or obstructed in the course of work.

11. Any other Adhoc jobs as assigned.

· Supervisory Duties

12. Supervise Commercial and industrial Project Installation and maintenance work

13. Assist technical team members on the troubleshooting & technical aspects.

14. Assist in Site Recces as and when required.

15. Ensuring Camera Boxes are prepared accurately for the required deployment

16. Ensure preparation work for installation and Maintenance are done before team sets off.

17. Liaise with internal and external parties for maintenance matters as and when required.

18. Troubleshoot and diagnose issues related to hardware, software, or network connectivity.

19. Ensure Preventive Maintenance of equipment are carried out properly in accordance with Technical SOP provided.

20. Ensure all safety aspects are in order during work, proper PE and Safe Work Procedures are carried out.

21. Ensuring clean and safe workspaces and that public areas are not damaged, disturbed or obstructed in the course of work.

22. Maintain accurate records as per project requirements.

23. Prepare documentation for clients outlining system specifications and configurations.

The Senior Manager, Site Reliability Engineering (SRE) operations Analyst is expected to effectively incident retrospective operations and in other SRE activities in general which pertains to maintenance management that includes availability, latency, performance, change management, monitoring, capacity planning & also the solutions offered derived from emergency response.

Key Accountabilities

• Effective facilitation & conduct incident retrospectives (RCA) activities from end to end
• Absorb new technology rapidly & apply effectively
• Evaluate & demonstrate new cloud technologies as required
• Communicate well with technical & non-technical colleagues
• Mentoring of other colleagues, as necessary
• Work to a high standard with agreed timescales
• Undertake any other tasks or duties that are reasonable & requested by your supervisor or a member of the senior management team
• Code reviewing
• Ability to apply knowledge in supporting "Run" operations
• Perform data analysis & provide suggestion on identifying Service Level Indicators & Service Level Objectives

Responsibilities

• Responsible for effectively facilitating the Problem Management Process
• Able to demonstrate authority in the RCA calls while coordinating with other stakeholders & solve the discrepancy in blameless ways
• Responsible for efficient allocation of time & resources given parallel major incidents and problem activities
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to management report) documentation and publishing
• Manage the updates of systems such as problem management module, internal sharepoint, etc.
• Proposes & participates on the enhancement activities related to SRE
• Collaborates with Engineering Teams within organization and with LOBs on enabling activities as part of the preventive measures
• Develop event management process, metrics, and governance model
• Perform trend analysis on events to identify potential issues/incidents
• Consolidate and analyze noise alerts to zoom in on actual issues
• Leverage GenAl and real-time data feeds to produce post-incident reports
• Implement automatic root cause identification, reducing turnaround for RCA Reports
• Coordinate & Automate incident thematic and trend analysis using AI/ML
• Identify event/incident clustering for improvements

Requirements

Skills & Experience:

• Degree in IT, Computer Science or related field
• Minimum 10 years of root cause analysis (RCA) exposure & involvement leading discussions as a problem manager or incident commander
• In depth understanding of Public/Private/Hybrid cloud solutions
• Hands on experience with popular CI/CD tools like Jenkins, Nexus, SonarQube, Bitbucket etc.
• Good exposure to logging & monitoring tools like Splunk, Dynatrace, Prometheus, Grafana, ELF/ELK
• Good understanding of cloud native technologies like Containers, Kubernetes etc.
• Develop & enhance production monitoring & management capabilities leveraging existing platforms & tools
• In depth understanding of Incident & Problem Management functions & activities
• Good understanding of Identity and access management
• Software incident & problem management
• Work with stakeholders & command centre in trouble shooting, escalating & solutioning critical site incidents
• Identify recurring system/ application issues & work with cloud team, infra teams, product development, vendors & other stakeholders in investigating & resolving cause
• Maintain accurate documentation of incidents including impact details, timelines, steps taken for mitigation/resolution
• Strong verbal & written communication skills particularly effective documentation skills
• Prior experience in developing and implementing event management processes and governance models
• Strong analytical skills with the ability to interpret complex data sets
• Proficiency in event management tools and platforms
• Familiarity with ITIL (Information Technology Infrastructure Library) practices related to Incident Management, Problem Management, Change Management and Event management
• Experience with AI/ML technologies and their application in incident analysis

Desirable

• Min 6+ yrs of software development or technical support or operations experience
• Experience with Jira, Confluence
• Basic knowledge of Linux/ Windows
• Exposure to Enterprise databases e.g Oracle, SQL server, Maria DB, MongoDB & Sybase
• Knowledge in systems & multi-tier application & network troubleshooting
• Experience with load balancing principles
• Essential knowledge & awareness of Public/Private/Hybrid cloud solutions
• Good exposure to logging & monitoring tools like Dynatrace, Prometheus, Grafana, ELG/ELK
• Preferred ITIL V4 certification
• Trend Analysis and Forecasting
• Process Development and Governance
• Familiarity with GenAl (Generic Algorithm) or similar technologies
• Continuous Improvement Mindset

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Mechanical), Aeronautical or equivalent. Civil / Chemical engineering graduate is also welcome.
• Required language(s): English.
• At least 1 Year(s) of working experience in the related field is required for this position. Candidate with no experience is also welcome!
• Required Skill(s): Computational Fluid Dynamics, Autocad, Solidworks, Finite Element Analysis.
• A team player.
• Good interpersonal skill.
• Regular working hours