Part time, flexibility to work from home

Training will be provided, no prior experience required

Arranging and scheduling of appointments

Working independently

Communicate effectively over the phone

Monday to Friday only - Minimum 4 days a week, 3 hours a day

Salary: $10/hour (excluding incentives)

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Assist in operations on ground as and when required

- Any other related duties assigned by manager

Ø To Check all drawings, specifications and schedule of works as per the contract document and reporting the discrepancies to consultant and contractor in order to avoid progress delay.

Ø Full-time site supervision and inspections to ensure that all structural works are carried out as per approved specification and also as per drawings with approved material in an appropriate sequence and methods.

Ø Inspect and monitor quality of architectural finishing materials delivered to site and quality of workmanship.

Ø Carry out supervision and co-ordination of architectural works of the project and shall exercise all reasonable skill, care and diligence in discharge of the contract.

Ø Assist RE in supervision and inspecting all structural works.

Ø Assist CPM in site progress and update proper site records about the progress of work and documentation.

Ø Attend site meetings and site walks with clients and consultants.

Ø Ensure timely submission of shop drawings, method of statement, other technical submissions, material samples and trade demonstration by the contractors.

Ø Assist and co-ordinate with consultants to resolve any technical and interfacing issues.

Ø Familiar in consultant Quality Management System and make proper documentation for QMS audit to comply HDB audit.

Ø Liaise with contractor on work schedule, progress, work quality and quality control etc.,

Ø Witness and verify any field test carried out on site.

Ø Monitoring Site Instrumentation report (Settlement marker, Vibration report, Noise meter).

Ø Update Monthly progress report and daily site activities report.

Ø Enforce quality control, Safety management, Vector control and tidiness of the work site.

Ø Update monthly Consultant Safety and Vector report.

Information Technology & Digitalisation Officer / Executive

(Bishan-Toa Payoh Town Council)

Job Description

Overview:

This role plays a critical role in maintaining the smooth operation of our organization by providing comprehensive IT support across all offices. You will be responsible for managing and optimizing our technological infrastructure, troubleshooting issues, implementing solutions, and leveraging data analysis and automation for continuous improvement.

Responsibilities:

Operations

• Maintain critical IT infrastructure: Manage servers, networks, devices, and communication channels to minimize downtime and disruptions.
• Resolve issues and optimize systems: Collaborate with vendors, upgrade systems, and oversee the helpdesk to handle requests efficiently.
• Drive continuous improvement: Evaluate new solutions, provide user support, manage IT assets, and contribute to recovery plans and projects.
• Execute diverse IT tasks: Be adaptable and fulfil any additional IT responsibilities assigned by management.

Data Analysis

• Data Wrangling: Master data from diverse sources, cleaning and shaping it for analysis.
• Unmasking Insights: Explore data to find patterns, trends, and hidden anomalies.
• Modelling & Prediction: Develop powerful models and algorithms to unlock valuable knowledge.
• Communication & Collaboration: Translate technical findings into actionable insights for management.

Automation & AI

• Boost Efficiency: Automate manual tasks and integrate AI tools to optimize existing workflows and performance.
• Continuous Improvement: Monitor and refine automated processes, while developing and deploying AI models for better decision-making.
• Model Expertise: Participate in selecting and evaluating AI models, ensuring they align with business needs.
• Data & Deployment: Prepare data for model training, optimize models based on available data, and deploy them effectively in production environments.

Requirements:

• ·Degree or Diploma in Computer Science, Information Technology, Data Science, or a related field.
• Minimum 3-5 years of experience in IT support, data analysis, and/or automation, with some overlap between areas being highly desirable.
• Relevant certifications in IT infrastructure, data analysis, or AI (optional)
• Ability to design and implement automation workflows using scripting languages like Python or robotic process automation (RPA) tools.
• Understanding of AI concepts and applications in business processes.
• Experience with integrating AI solutions and tools into existing systems.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new technologies

Benefits:

• Medical benefits
• Bonus / AWS
• Insurance coverage
• Pro-family benefits
• Flexible Benefits
• Training opportunity & Career advancement
• Mobile Allowance

Job Summary:

• Salary Range: Up $3,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 12 hours rotating shift

Job Responsibilities:

• Perform regular perimeter checks and patrols to ensure that there are no fire/safety violations, vandalism or suspicious activity or person/s on the property
• Following up with incident reports of various natures regarding the establishments’ interest
• Responding to fire alarm activations and be familiar with fire safety procedures of evacuation of property if need arises.
• Assisting guests in the mall with queries (E.g. escorting a guest to a specific destination within the mall, etc)
• Operate and monitor security control panels, alarms, and related security equipment to provide property observation and surveillance.
• Maintain records of occurrences, complete necessary paperwork duty performs during working shift.
• Ensure that enforcement of the company’s safety and security policies/regulations to visitors, tenants and staffs are performed in an impartial manner.
• Ensure CCTV surveillance, Alarm, Patrol & Fire Safety Systems are in good working order. These include computers, printers, radio communication sets and Control Access hardware and software.
• Update & report any suspicious movements, discrepancies, deviation of procedure or standard practice.
  • Support & provide assistance to the Special Projects Team as & when required during important events as a team effort.
• Ad-hoc duties / projects assigned by the Department/ Management.

Requirements:

• At least 2 years of related experience in shopping centre or commercial building.
• Holding valid PLRD is a must.
• Must be an existing CERT member in current / previous role.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

· Assist the Procurement Manager in his duties and responsibilities

· Attend to daily request for sourcing of goods and materials under his/her portfolio from end users

· Check and ensure request forms are duly signed by the authorized signatory before sending out Request for Quotations (RFQ) to approved vendors

· Ensure purchase orders are processed within specified time in line with the KPI

· Ensure that all purchasing data are accurately input into the ERP System

· Ensure execution of purchases are in accordance to Town Council’s policies

· Conduct sourcing of materials and services locally for operation in accordance to established policies and procedures

· Ensure that all standard operating procedures comply with specifications, quality standards, statutory and regulatory requirements

· Use excellent customer service skills, establish, and maintain effective working relationships with vendors

· Liaise with Finance Department to ensure accurate and timely payment of invoices, as necessary for the Group with the suppliers

· Ensure quality standards are met through administration of purchasing complaints

· Maintain copies of required procurement document for each procurement of supplies, work, and service

· Any other duties as instructed by the Procurement Manager

Stay & Play Coming Your Way

Join the team at Aloft Singapore Novena by Marriott International!

WE ARE HIRING!

Who are we?

We aren’t your typical hotel – but we aren’t too cool for school, either. We love when Talents express their unique personalities and embrace a culture of open thinking, approachability, and flexibility. After all, the best and most fun ideas to enhance the guests’ stay come from sharing passions.

We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities in connecting with others, then Aloft Singapore Novena is the place for you, where you'll be part of the largest Aloft Hotel in the world with a slew of employee benefits.

Be where you can do your best work,​ begin your purpose, belong to an amazing team, and become the best version of you.

Job Designation: Talent Development & Quality Executive

Job Description

Talent Development & Quality Officer/Executive

Function as primary support to the Talent Development & Quality team in maintaining the quality management system and learning programs to maximise guest experience and operating efficiency throughout the Hotels' operations. Various tools will be utilised, including learning management systems, quality audits, and 3rd party website reviews.

We regret that only shortlisted candidates will be contacted.

This position requires incumbent to provide supervision, caregiving and guidance for the children & young persons (CYPs). They are also parental figures, essential for cultivating a warm and nurturing environment by taking care of the physical and psychological needs of the CYPs.

1) Provide support, assistance and supervision in the delivery of services and programs to the children
2) Oversee the healthcare needs of children by being alert to their general health conditions
3) Address behavioral issues of children
4) Carry out operational interventions according to Care Plan
5) Track the presence absence of the children and their daily activities and ensure that they do their chores
6) Oversee the healthcare needs of children by being alert to their general health conditions
healthcare and medical needs for follow up
7) Ensure that comfort, personal hygiene, and the safety needs of the residents are attended
8) Clean and tidy the units, including toilets in the units
9) Attend morning meetings for exchange of information and discuss improvements on caregiving to residents

- Stay vigilant during work hours to manage a big group of children
- Empathise and yet be firm when disciplining the children, and give them appropriate emotional support
- Has relevant working experience in other Homes or child-centred work environment

Working arrangement

• 1pm - 10pm (Tuesday to Friday)
• 9am - 5pm (Saturday)
• Sunday & Monday off

If you have a passion and patience for working with CYPs growing up in difficult situations filled with challenges and trauma, please send your detailed CV and expected salary to apply.

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Job Description:

-Maintain and update company databases

-Organize a filing system for important and confidential company documents

-Update office policies as needed

-Prepare reports with statistical data, as assigned

-Other adhoc duties require for this project

Job Requirements:

-Experience with office management software like MS Office (MS Excel and MS Word, specifically)

-Strong organization skills with a problem-solving attitude

-Excellent written and verbal communication skills

-Attention to detail

- Working hours: 9am-6pm (3 days in a week)

- Intern/ Fresh Grads are welcome to apply

KEY ACTIVITIES / ACCOUNTABILITIES

• Administration of credit policies, processes and internal controls to govern the credit control and collection function
• Credit assessment and credit review function
• Payment follow-ups and enforcement of assigned credit limits/policies
• Active collection process involving calling, email, site visits and other appropriate means
• Monitor, ensure accurate and timely payment recovery
• Investigate and resolve discrepancies relating to non-payment of invoices
• Coordinate and build strong relationship between customers and internal stakeholders to resolve issues at root cause and enable smooth collection
• Prepare regular and monthly credit related reports
• Organise routine collection meetings with sales team
• Handle Legal proceedings, Small Claim Tribunal and 3rd party collection agencies
• Prepare month-end and year-end closing reports
• Ensure compliance with company financial standards

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma and above qualification in Accountancy/Finance/Business or equivalent

PREFERRED EXPERIENCE AND KNOWLEDGE

• Minimum 3 years’ experience in credit control
• Disciplined, well-organised and good communication skills
• Able to work independently with minimum supervision
• Pro-active
• Be a change ambassador
• Meticulous, organised and good attention to details
• Good interpersonal and communication skills
• Strong computer literacy especially in Microsoft Excel, PowerPoint and accounting software.

We are looking out for someone with a keen eye on numbers and a heart to serve at The Helping Hand.

Role Description
This is a full-time hybrid role for a Senior Finance / Accounts Officer at The Helping Hand. The Finance / Accounts Officer will be responsible for financial planning, budgeting, forecasting, and reporting. They will also ensure compliance with financial regulations and provide recommendations to management on financial strategy to support business objectives.

Qualifications

• Bachelor's degree in Accounting, Finance or a related field
• 3 years of working experience in accounting or finance
• Strong knowledge of financial regulations and accounting principles in the social service sector, especially Charity Accounting Standards and FRS
• Demonstrated experience with financial planning, budgeting, forecasting, and reporting
• Excellent analytical, organizational, and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently, as well as in a team-oriented, collaborative environment
• Professional certification, such as a ISCA, ACCA, CPA is a plus
  
  *Part timers who can commit at least 3 days a week are welcome to apply.
  

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

Responsibilities and Duties:

•     Attending to and resolving resident’s feedback and / or complaints, arranging for site inspections

•     Assign supervisor to attend joint inspection on reported defects

•     Generate work schedule for Subcontractor to rectify defects

•     Liaise with project stakeholders (Subcontractors, HDB, Town Council, Consultants)

•     Draft and reply to feedback/queries, message residents, proper documentation/ recordings of defects including hardcopy/ on-line submissions

•     Maintain and upkeep of Building Service Centre

•     Administrative duties such as proper recording and filing of documents as per ISO standards

•     Any other duties as assigned by superior

Qualifications:

•     Minimum pass in at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate

•     Prior customer relations work experience is preferred.

•     CRO shall be capable of communicating effectively in English and one other Singapore official language and have a pleasant personality.

•     Possess Singapore WSQ Certificate in Service Excellence (Level 1) would be an advantage.

•     Customer oriented with good communication and interpersonal skills.

•     CRO shall be competent and possess the skill, knowledge and ability to manage the public relations with residents effectively.

Job Description

Main Responsibilities

- Perform all administrative duties pertaining to the central kitchen such as cash reimbursement, and

delivery order.

- To assist the Production Department in the administrative functions so as to ensure the smooth

operation of the Central Kitchen

- Liaise with Purchasing Department, Production and Logistic Department on new products for outlets

and ensure smooth operations.

- Perform monthly pricing review with various department in charge.

- To do monthly physical stock take.

-Proper tracking and documentations on Central Kitchen’s License, Repairs & maintenances and vehicle records and assets listing.

- Report to Headquarter for all human resource matters for central kitchen workers.

- Prepare monthly profit and loss report for Central Kitchen.

- To follow up the internal and external audit report.

- To write minutes for production meeting or team meeting.

- Perform any ad-hoc duties as per assigned by the management.

-

Requirements

- Candidate must possess at least a Diploma in a related discipline

- At least oneyear of working experience in a administrative related role

- Attentive to details, organized and with excellent numerical skills

- Independent and able to work in a fast-paced environment with effective time management ability.

Job Description

• Demand forecasting: Planning of monthly forecast and stock ordering. Predicting customer buying trends and ensuring that the right products are available in the right quantities at the right time.

• Inventory management: Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.

• Transportation planning: Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.

• Shipping management: Coordinate incoming and outgoing shipments with suppliers, 3PL & forwarders for shipments to/from overseas.

• Vendor and stakeholder management: Liaising with suppliers, 3PL & internal department stakeholder such as sales and warehouse team to ensure smooth inventory operations.

• Data analysis: Using data to identify trends, track performance, and make informed decisions.

Job Responsibilities

· In-house design for company’s collaterals such as E-book (portfolio), graphics, etc.

· Maintain company’s objective by generating inbound leads via Facebook Ads, Google Ads (Paid and Organic)

· Content creation for social media platforms such as Facebook, Instagram, YouTube.

· Manage company’s website ( WordPress CMS ) for updates and tracking/processing write-in leads.

· Regular updating of new projects on the company’s website, interior portals and liaise with them for portfolio postings with project details.

· Liaison with the vendor for SEO performance and tracking of page ranking.

· Analyse Facebook Ads and Google Ads for tracking performance and metrics with social media tools such as Google Analytics/AdWords.

· Manage customers’ feedback/complaints and keep a record of reviews/testimonials.

· Brand and marketing development related activities

· Any other ad-hoc design/administrative duties as assigned

Job Requirements

· Minimum Diploma in Marketing, Mass Communications, Advertising/Media or equivalent.

· At least 1 year experience in the related field

· Experience in Digital Marketing, Content Marketing, SEO and SEM

· Effective communication and writing skills

· Experience in content creation and social media

· Knowledge of SEO, Google AdWords / Analytics, and content management system

· Able to work independently

· Dynamic personality

· Liaison of company clients and vendors

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Demand forecasting: Planning of monthly forecast and stock ordering. Predicting customer buying trends and ensuring that the right products are available in the right quantities at the right time.
• Inventory management: Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.
• Transportation planning: Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.
• Shipping management: Coordinate incoming and outgoing shipments with suppliers, 3PL & forwarders for shipments to/from overseas.
• Vendor and stakeholder management: Liaising with suppliers, 3PL & internal department stakeholder such as sales and warehouse team to ensure smooth inventory operations.
• Data analysis: Using data to identify trends, track performance, and make informed decisions.

Requirements

1. Proficiency in Microsoft Office, knowledge of SAP system is an advantage.

2. Efficient at multi-tasking and prioritizing

3. Proactive, responsible, good communication & attitude, hands-on attitude

Production and Sanitation Procedures

· Assist in collecting records and data relating to SOPs for food quality and safety to meet requirements such as SFA, AVS and ISO 22000.

• -Review, investigate, resolve and identify the root cause of any problems which may be causing nonconforming products, thereby maintaining quality standards
• -Assist in evaluating operating procedures and ensure systems are implemented to control overall quality of product, to meet customer’s requirements
• -Assist in establishing a “Food Safety “culture and ensure that it is communicated to the production team for compliance

Food Consistency and Quality

· Conduct inspections for incoming, in-process, and outgoing products.

· Contribute to root-cause analyses of customer complaints, providing quality assessments and proposing solutions to prevent future occurrences.

· Liaise with laboratory partners on food quality markers in all aspects, from sample preparation and submission and to mount an appropriate response based on the test results

· Conduct audits and assessments of quality for all suppliers of raw and packaging materials.

· Recommend systematic measures and initiatives to enhance product quality.

· Prepare a monthly quality report for submission to the management team, including updates on KPIs, performance, internal and external audit information and more.

Production planning and schedule

· Collaborate with various departments, customers, suppliers, and government regulatory bodies to prioritize quality within the company.

• -Ensure the equipment preventive and corrective maintenance program is functioning and carried out.

· Analyse production output versus sales to strategically plan production schedules to optimise warehouse and inventory use.

-Ordering necessary tools and consumables

Person Specification

- At least a diploma in Food Science or related, Veterinary Nurse/Tech diploma also accepted.

- At least 2 years’ experience in food manufacturing or related

- ISO 2200 certification knowledge a plus

- Good communication skills in English and Mandarin

Job Description

• You will be responsible for the daily operation of all matters relating to maintenance & management of the site
• Daily site inspection

Requiements

• Degree/Diploma in Property Management or equivalent
• Min 2-3 years of Facility &/or Property Management experience
• Knowledge in BMSMA & other relevant regulations
• Process good interpersonal & supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Description

Your duties as Customer Experience Officer include but are not limited to:

1. Customer Relationship Management

• Manage customers’ enquiries from all channels (Call Centre Hotline, E-mails, WhatsApp, Online Messages) in accordance with company’s communication policy.
• Engage customers actively by identifying their needs and making relevant recommendations.
• Convert enquiries into appointment bookings, followed by system entry.
• Manage customers feedback/complaints in a timely manner, including investigations, service recovery, and related data entry for reporting purposes.
• Tabulation and analysis of data to determine the performance of the call centre.
• Any other duties as assigned.

2. Receptionist Duties

• Attend to all patients’ enquiries (telephone and walk in) promptly and courteously.
• Register patients for appointments and/ or walk in treatment.
• Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc).
• Call patients for follow-up whenever required.
• Submit insurance dental claims whenever required.
• Record and file documents in accordance with SOP.
• Collect payment.
• Send, receive and track lab cases.
• Ensure accurate translation of doctors’ schedule into appointment booking system.
• Maintain the cleanliness and neatness of the clinic.
• Any other duties as assigned by Management.

Qualifications

Job Requirements:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• Good communication and interpersonal skills.
• 5 days work week (4 weekdays + 1 weekend).
• Must be able to commit night sessions (3 of the weekdays are till 9PM).
• IT literate (to use clinic software and email).

Other Information:

• Individual Performance Bonus of up to 3 months is payable
• Candidates who are able to start immediately will be prioritised.
• Medical and dental benefits

Refer to www.advanceddental.co for information on our clinic branches.

PLEASE APPLY THROUGH THIS LINK (Do not use the "Apply" button)

https://airtable.com/applh4M9Ze6n9abId/shrCWohRTSBzQLvo2

We regret that only shortlisted candidates would be notified.

Job Description

• You will be responsible for the daily operation of all matters relating to maintenance & management of the site
• Daily site inspection

Requiements

• Degree/Diploma in Property Management or equivalent
• Min 2-3 years of Facility &/or Property Management experience
• Knowledge in BMSMA & other relevant regulations
• Process good interpersonal & supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications