Working hrs: Mon to Fri (0730AM to 05.00PM)

Location: Jurong west

Requirements:

• Diploma in Science or related field
• 1-year experience in Science lab operations and administration
• Experience in Science, STEM, and Sustainability programs
• Skilled in digital resource creation (e.g., PowerPoint)
• Proficient in lab equipment maintenance
• Fluent in English
• Strong interpersonal and communication skills
• Experience with primary school students
• Ability to work independently and in a team
• First aid certification is a plus

Scope of works

• Prepare materials for Science labs and enrichment programs.
• Label and maintain records of Science resources and lab materials.
• Organize and keep Science rooms clean.
• Ensure lab equipment is functional; conduct biannual stock-takes.
• Properly dispose of waste materials.
• Ensure student safety and maintain incident logs.
• Update first aid box and check safety devices.
• Provide logistical support for Science competitions and assessments.
• Conduct lab safety and equipment awareness briefings.
• Perform other assigned duties.

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

• Perform general administrative duties such as filing, controlling and maintaining of documents, mailing of documents
• Perform IR21, IR8A for workers
• Monitor and follow up on staffs’ probation, confirmation, appraisal or promotion
• Office admin support and general administration such as air ticket purchase, etc
• Handle Petty cash claims
• Renew company licenses
• Application/Renewal of Permit and Passes for workers and office staff.
• Handle Payroll & Leave Application Matters (Calculating attendance/timecard of workers and key in system)
• Other Ad-Hoc Duties.

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Wipro Consumer Care Singapore distributes and markets a comprehensive range of personal care products, principally skin care, hair care, talcum powder, deodorants, shower and cleansing products and fragrances, and household detergents and other cleaning products in the FMCG industry. These are marketed under well-known brand names like BIO-ESSENCE, EBENE, DERMA LAB, EVERSOFT, ENCHANTEUR, SAFI and other market leading brands in the region.

The candidate will report to the Head of Marketing and should be comfortable and well versed in using Microsoft Excel, with a keen and meticulous approach to numbers. This role will also be trained in stock forecasting (based in Excel) and documentation work for the relevant approving authorities in relation to our products. We highly encourage all who possess these qualities to apply.

Job Description

• Planning of monthly forecast and work with respective factories on stock ordering. Study and analyze customer buying trends and ensuring that the right products are available in the right quantities at the right time.
• Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.
• Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.
• Shipping management: Coordinate incoming and outgoing shipments, with respective factories in the region, 3PL & forwarders for shipments to/from overseas.
• Liaise with internal department stakeholders such as sales and warehouse team to ensure smooth inventory operations as well as with factories and 3PL vendors.
• Using data to identify stock trends, track performance of products, and make informed decisions.
• Any other general reporting if required.

Requirements

1. Good proficiency in Microsoft Excel, knowledge of SAP system is an advantage.
2. Keen and open to learn on the job
3. Efficient at multi-tasking and prioritizing
4. Proactive, responsible, good communication & attitude, hands-on attitude

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

A key member of the NUS College’s Communications team, the PR & Brand manager will play a pivotal role in elevating and driving the College’s brand mindshare and reputation. The role will be responsible for developing and executing effective PR and brand strategies that align with the company’s strategic vision and business objectives. By building strong relationships with media, influencers, and stakeholders, the PR and Brand Manager will drive positive awareness, manage public relations and contribute towards raising overall brand-building efforts for the College.

Brand Marketing & Management

• Develop and implement 360-degree brand communications & marketing strategies and campaigns, aligned with NUSC’s brand positioning (brand activation, partnerships, collaborations etc).
• Manage and enhance the brand guidelines catered to all touch points, ensuring synergies across multiple brand platforms and mediums.
• Ensure brand consistency and alignment across all NUSC channels, including website, social media, advertising and collaterals/materials.
• Manage NUSC corporate gift inventory, especially in curating gifts that align with the NUSC brand.
• Lead and oversee NUSC facility branding needs in collaboration with infrastructure office.

Public Relations Management

• Develop and pitch compelling press releases, media advisories and story angles to journalists, as well as craft speeches and executive communications for NUSC leadership.
• Manage media inquiries/briefings and coordinate interviews.
• Build and cultivate relationships with key media outlets, editors, correspondents, especially in the education sector.
• Monitor media coverage and track brand mentions.
• Proactively identify and address potential PR challenges or crises.

Measurement & Training

• Measure and report the effectiveness of PR and brand initiatives as well as identify trends, insights, and areas for optimisation.
• Manage brand research/sentiment surveys and audits.
• Conduct brand training workshops to impart NUSC brand guidelines and industry best practices.
• Work with other administrative teams in NUS College on cross-functional and shared duties.

Qualifications

• Bachelor's degree in Public Relations, Marketing, Communications or a related field.
• Minimum 5 years of relevant experience in PR & brand management, campaign management and agency management.
• Previous experience in collaborating with broad groups of internal and external stakeholders in large organisations.
• Demonstrated experience in managing complex projects/campaigns with sometimes challenging timelines.
• Excellent written and verbal communication skills.
• Strong project management, organisational and time management skills.
• Ability to work independently and as part of a team.
• Highly effective and strong creative and business judgment.
• Curiosity of mind and passion to build a career in the education industry.
• Experience in higher education sector is a plus.

Primary Job Role and Responsibility:

1. Strategic Business Development:
   • Identify and cultivate business opportunities within the advanced manufacturing sector
   • Conduct market analysis to identify trends, skills demand and gaps in the industry
   • Implement strategic plans to drive business growth and increase training adoption.
2. Client Relationship Management
   • Build and sustain strong relationships with key stakeholders, including manufacturing companies, industrial associations, and training providers
   • Serve as the primary contact for customers’ inquiries, offering support and addressing concerns.
3. Training Programme Development
   • Collaborate with Institute of Higher Learning (IHLs) and industry training providers to develop tailored training programmes to address specific client needs.
   • Review training content to ensure that it is relevant, up-to-date, and aligned with industry standards and emerging trends
   • Monitor the performance of training programme and manage client feedback to drive continuous improvement

Requirements:

· Bachelor’s degree Business Administration, Marketing, Engineering, or a related field.

- Min 3-4 years of relevant experience

· Skills and experience in business development, marketing and customer management relevant to advanced manufacturing and industrial training sector

· Strong analytical skills with the ability to interpret market trends and data

· Excellent communication, negotiation, teamwork skills, with effective industry engagement capabilities

· Highly motivated, results-oriented and proactive

Responsibilities:

• Food Preparation: Assist with washing, peeling, chopping, and preparing ingredients for cooking.
• Cooking Assistance: Assist chefs during food preparation and cooking processes.
• Cleaning: Maintain cleanliness of kitchen areas, including countertops, utensils, and cooking equipment.
• Inventory Management: Assist with stocking and organizing food supplies and ingredients.
• Dishwashing: Clean dishes, pots, and pans, ensuring they are sanitized and ready for use.
• Waste Management: Dispose of food waste and keep trash areas organized.
• Experience: Previous experience in a kitchen or food service setting is a plus but not always required.
• Skills: Basic cooking skills, ability to follow instructions, and strong teamwork abilities.
• Physically fit and healthy;
• Age friendly environment
• Permanent Part-Time / Casual (Weekends) - Hourly rated
• Permanent roles available

Responsibilities:

• Manage corresponding email, faxes, mails & telephone calls.

• Perform Data Entry - Purchase Order, Delivery Order, Invoices and Packaging.

• Liaise with supplier on goods in & out.
• Order logistic items for Head Office and outlets.
• Assist in any ad-hoc duties when assigned.

Requirements:
• Minimum 'O' level certification.
• Proficient in Microsoft Excel and Word.
• Well verse in English and Mandarin to liaise with overseas counter-part.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

• Manage corresponding email, faxes, mails & telephone calls.

• Perform Data Entry - Purchase Order, Delivery Order, Invoices and Packaging.

• Liaise with supplier on goods in & out.
• Order logistic items for Head Office and outlets.
• Assist in any ad-hoc duties when assigned.

Requirements:
• Minimum 'O' level certification.
• Proficient in Microsoft Excel and Word.
• Well verse in English and Mandarin to liaise with overseas counter-part.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Key Responsibilities:

• Inventory Management• : Verify incoming goods against Purchase Orders or invoices. Ensure all outgoing goods are properly packed for deliveries or self-collection.

• Warehouse Organization• : Maintain proper storage and organization of products to facilitate efficient picking and packing processes.

• Stock Control• : Conduct regular stock counts to ensure accurate inventory levels.

• Order Fulfillment• : Accurately pick products from inventory for allocation and shipment.

• Ad-Hoc Support• : Assist with additional tasks as required to support team operations.

Requirements:

• Positive Attitude• : Possess a strong work ethic and a sense of responsibility.

• Independence• : Ability to work independently in a fast-paced environment with minimal supervision.

• Problem-Solving Skills• : Initiative to proactively solve issues as they arise.

• Able to handle loads up to 10kg - 20kg

This position offers an opportunity to contribute to a dynamic team environment while playing a crucial role in maintaining efficient warehouse operations.

Only Shortlisted will be notified.

Responsibilities:

• Manage corresponding email, faxes, mails & telephone calls.

• Perform Data Entry - Purchase Order, Delivery Order, Invoices and Packaging.

• Liaise with supplier on goods in & out.
• Order logistic items for Head Office and outlets.
• Assist in any ad-hoc duties when assigned.

Requirements:
• Minimum 'O' level certification.
• Proficient in Microsoft Excel and Word.
• Well verse in English and Mandarin to liaise with overseas counter-part.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

• Manage corresponding email, faxes, mails & telephone calls.

• Perform Data Entry - Purchase Order, Delivery Order, Invoices and Packaging.

• Liaise with supplier on goods in & out.
• Order logistic items for Head Office and outlets.
• Assist in any ad-hoc duties when assigned.

Requirements:
• Minimum 'O' level certification.
• Proficient in Microsoft Excel and Word.
• Well verse in English and Mandarin to liaise with overseas counter-part.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Capsule

Will be responsible for providing clerical and administrative support to members of the Human Resources Department and occasionally to Administrative Services as directed. Primary function of this position will be to maintain the workflow by assisting with the fulfilment of procedural requirements relative to proper documentation, filing, and follow-through. Documentation includes, but is not limited to, preparation of employment related correspondence, new hire and payroll documents, HRIS data entry, and related checksheets. Will handle information that is highly confidential and sensitive on a daily basis.

Job Duties/Roles

1. Provides administrative and clerical support to members of the Human Resources Department.

2. Sets up and maintains personnel files and central filing system.

3. Serves as point of contact for employee questions regarding all facets of Human Resources.

4. May post employment information on main bulletin boards within the office or by electronic means, if a position becomes available that could be filled internally.

5. May process vendor invoices for payments.

6. Coordinates travel and hotel arrangements for applicants, relocating employees, and other employees as required.

7. Arranges and coordinates management travel itinerary and hotel reservations with company-designated travel agency. Keeps all direct reports informed of managers' travel schedules.

8. Arranges meeting space and hotel rooms for global HR meetings held locally.

9. Prepares recruitment, employment, relocation, and separation packages as needed.

10. Performs routine and non-routine clerical tasks with little or no supervision.

11. Provides assistance with backlog or on special projects as needed or directed.

12. Attends training courses as needed. On-the-job training will be provided as needed for maintenance of HRIS and generating of ad hoc reports by department members.

13. Other duties or special projects as assigned.

14. Performs data entry as needed for maintaining and updating employee records in the human resources information management database in a confidential manner.

15. Performs other departmental tasks and/or participates in various projects as assigned by the Director of Human Resources.

Knowledge, Skills and Abilities Required (KSAR)

1. Must be skillful in the use of various PC software programs. Ability to learn additional programs as required.

2. Familiarity with the basic functions of a human resources information system (HRIS).

3. Must have strong organizational skills.

4. Must have effective verbal and written communications skills.

5. Must have strong interpersonal skills and ability to deal with all levels of employees and outside clients in a professional and business-like manner.

6. Ability to handle routine and non-routine business matters in the absence of an executive.

7. Ability to prioritize workload and handle assignments simultaneously as may be required.

8. Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Minimumyears of Experience

Previous experience as an administrative assistant or secretary, with a minimum of two years’ experience in Human Resources.

Required/Preferred EducationRequirements

A minimum diploma or equivalent.

Responsibilities:

• Manage corresponding email, faxes, mails & telephone calls.

• Perform Data Entry - Purchase Order, Delivery Order, Invoices and Packaging.

• Liaise with supplier on goods in & out.
• Order logistic items for Head Office and outlets.
• Assist in any ad-hoc duties when assigned.

Requirements:
• Minimum 'O' level certification.
• Proficient in Microsoft Excel and Word.
• Well verse in English and Mandarin to liaise with overseas counter-part.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Description & Requirements

• Perform Corrective and Preventive Maintenance of wafer fab manufacturing equipment.
• Support the running of production in the module and ensure the readiness for production
• Maintain 6S practices in the Fab and maintenance support areas
• Participate and follow up on continuous improvement projects
• Provide clear and accurate pass down of line issues and documentation

Requirement

• Candidate must possess at least Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• No work experience required.
• Preferably Entry Level specialized in Engineering - Mechanical/Automotive or equivalent.
• Work overtime during weekends and public holidays
• Working in cleanroom

Key Responsibility:

• Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
• Register new customers in system and assist in managing existing customer credit limits.
• Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
• Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
• Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
• Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
• Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
• Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
• Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
• Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
• Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
• Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
• Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.

Requirements:

• 2 to 4 years of relevant experience in customer service, order management, or sales support
• Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
• Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
• Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
• Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
• Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
• Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
• Team collaboration skill to work closely with other departments to meet customer and project requirements.

Responsibilities:

• Handle on stationeries, pantry supplies, and printed materials
• Handling Office Administrative duties and paperwork including accounting data entry
• Work closely with various departments to ensure smooth work flow
• Administer work pass applications, cancellation and renewal.
• Performs day-to-day broad range of HR activities including recruitment from on-boarding to off-boarding, leave administration, MC record, payroll, benefit & training administration.
• Generates and maintain regular HR reports as required.
• Handle NSmen make-up claim, paternity, maternity, childcare leave, medical & insurance claims.
• Handle all other HR matters and undertake tasks as assigned by management.
• Miscellaneous operational and administrative duties.

Requirements:

• Good verbal communication and strong English-language skills
• Meticulous, organized, resourceful and multi-tasker
• A good team player who can work independently
• Proficient in Microsoft Office
• Knowledge of simple accounting will be an added advantage
• Relevant HR work experience preferred.

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning and order volume for each store and inventory management.

Requirements:

· At least 2 years of relevant F&B work experience

· Able to start work immediately or on short notice.

· Proficient in English and Mandarin to communicate with guests.

Here at AMKCO Pte Ltd we are looking for an Admin & Shipping Executive who wants to build a long term career with us. We are looking for an individual who is a Singapore citizen or Permanent Resident only.

We are seeking a person with a diligent, meticulous, and resilient attitude.

Shipping experience is a plus point but not necessary as we will provide training.

Job Scope

Shipping Duties:

- Prepare shipping documents

- Co-ordinate with freight forwarder and with production department

- Email customer on shipping dates and freight details.

- Email shipping documents to customers and freight forwarders.

- Arrange Courier shipping documents to customers.

- Arrange import shipment from Supplier.

- Co-ordinate upon shipment request for Bill of Lading / Air Waybill / Notice of Arrival from freight forwarder

- Co-ordinate upon shipment request for invoice from Supplier

- Email Bill of Lading / Air Waybill / Notice of Arrival to forwarder to clear shipment

- Co-ordinate Upon vessel / flight arrival and follow-up with forwarder until shipment reach AMKCO.

- Must be open to learn about Bill of Material and Costing.

Administrative Duties:

- Answering incoming phone calls

- Answering the door bell

- Generate Delivery Order & Sales Invoice from Visual to our customers.

- Email sales invoice to customer for their record and payment

- Contact Customer to follow up on payment.

- English and Chinese language proficiency is a must.

If interested please only apply through the portal (mycareersfuture.gov.sg)

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with Student Admissions (SA) Manager to manage matters pertaining to admissions of students, challenge examination (CEX) waiver, credit recognition, student admission systems and IT projects.

What You Will Be Doing

• To assist the SA Manager to develop and maintain an effective system for the planning of all administrative operations within the department.
• To assist the SA Manager to structure and maintain the department so as to facilitate effective performance by department staff through optimum delegation and clearly established individual responsibilities and objectives.
• To ensure department staff perform their work effectively towards meeting the established objectives.
• To assess and monitor work in progress and assess work performance of staff towards meeting the established objectives.
• To manage the application and admission process, including processing of applications, course offers, and appeals for programmes.
• To manage the process of verifying applicants’ academic data with MOE, local polytechnics and autonomous universities.
• To manage the acceptance of offer process for all selected applicants.
• To manage the course fee payment of new students.
• To monitor accurate and up-to-date statistics on admissions.
• To prepare management reports on student admissions data and analysis on admission trend.
• To assist in preparation of any adhoc statistics request by internal or external stakeholders.
• To assist in the review of policies and procedures pertaining to student admissions.
• To develop and maintain an effective and efficient system for application and admission, CEX waiver and credit recognition.
• To review admission systems regularly to incorporate new policies and requirements.
• To liaise with Campus IT Services department on all admissions and related system enhancements and IT projects.
• To assist with University-wide activities as necessary or assigned (e.g. graduation, invigilation, orientation, open house, etc.)
• To assist with other tasks, duties as necessary or assigned

Job Requirements

• Proficient with Microsoft Office.
• A good team player with good interpersonal and communication skills.
• Pleasant disposition with good customer service skills.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English and Chinese will be an advantage as incumbent will be required to communication with international students from China.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful, and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Some supervisory working experience would be favourable
• An eye for detail

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers