Role

To support the Executive Director in matters relating to corporate governance and risk reporting, in ensuring compliance with legal and regulatory requirements, and in facilitating communication with the Board of Directors, National Committees and Members.

Key Responsibilities

• Corporate GovernanceCompile and submit the annual governance checklist to the relevant authorities.
  Define and maintain corporate-wide information security governance and controls to ensure that data and information assets are adequately protected, including supporting any regime for data protection.
  Involved in Identifying, evaluating and reporting of information security risks.
  
• Risk ManagementUndertake the Secretariat duties in supporting the Audit and Risk Management Committee, including the preparation of Agenda, reports, discussion papers and presentations, as well as in preparing minutes of meeting.
  Plan, design and implement an overall risk management process.
  Perform risk discussions and assessments of risk profile and highlight key risk for reporting. Identify and quantify the risks exposures, which may include financial costs, legal and reputational risks, and environmental factors.
  Develop risk migration strategies, policies and procedures, preventive and contingency plans.
  Maintain and update the Risk Management Register. Conduct risk identification exercises, monitor and report on the key risk indicators.
  Advise the Board, Business Heads and Department Managers on the implementation of compliance programs, proactively monitor its implementation and suggest ongoing improvement.
  Develop Business Continuity Plans to limit risks.
  Provide training to create awareness of risk management across the different business areas of the Association so that the Board, Business Heads and Staff understands their accountability and comply with the relevant rules, regulations and processes.
  Conduct regular gap analysis and share updates on best practices in the industry.
  Provide support to the (outsourced) internal audit and risk management functions and act as liaison between any appointed (outsourced) internal auditor/risk management consultants and YWCA.
  Monitor internal audit or risk mitigation plan and act as the coordinator for arrangements of meetings, discussions and follow-up with internal stakeholders.
  Coordinate follow-up on any reviews of internal SOPs, including overseeing the organising of any BCP exercises.
  
• Any other duties as may be assigned from time to time.

Requirements

• Minimum 3 years of relevant experience.
• Ability to handle sensitive and confidential information.
• Proficient in Microsoft Office, Word, Excel and Powerpoint.

Competencies

• Strong governance mindset.
• Strong communications and written skills.
• High degree of multi-tasking and time management capability.
• Strong organizing and coordination skills.
• Meticulous and the ability to work independently with minimum supervision.
• Pleasant nature and strong service mindset.

Working hours:

5 days’ work week. Mondays to Fridays: 8:30am to 5.30pm

Transport: We have company bus departing near Clementi MRT station at 8.10am to bring staff to our office and a return company bus trip back to Clementi in the evening.

Duties shall include but not limited to the followings:

Qualification & Requirements:

• Diploma or University Graduate
• Good communication and interpersonal skills
• Committed, responsible and aggressive
• Positive attitude
• Team player
• Proficient in MS Office

Key Responsibilities

• Support and assist of Key Account Manager / Executive
• Review incoming enquiries
• Sourcing of items from overseas & local vendors and manufacturers
• Follow up quotation with customer
• Processes customer orders
• Create/issue PR & PO to vendors and manufacturers
• Coordinate documentation for shipment
• Assist Accounts Department to follow up on payment
• Assist colleagues during their absence
• Any other ad hoc assignments

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

1. Assist on accommodation bookings/pick-ups for VIPs from overseas
2. Making lunch/dinner reservation
3. Maintain contacts information on Outlook
4. Scanning of documents for e-archiving
5. Disseminating signed documents
6. Filing of documents
7. Handling of incoming and outgoing Mails.
8. Provide support on company events
9. Assist on preparing and distribution of hampers and gifts to business associates
10. Assist on office relocation (Packing/unpacking)
11. Any other duties assigned by the Executive Chairman

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Position : Executive Assistant

Salary: Junior :$4000 - $5,000 + AWS (No VB) / Senior : $5,000 - $6,800+ AWS (No VB)

Working Location: Suntec Tower

Working Day: 5 Days (9AM – 6PM)

Family Office Environment in managing fund, investment and charity from the budget given

Job Duties:

• Assist in providing administrative support / services as well as solutions meeting the needs for the Company and the Group.
• Assist in creating, formatting, and proofread documents, including letters, reports, memos, and presentations to ensure accuracy and professionalism in all written materials.
• Transcript of voice recording of meetings / phone conferences.
• Draft, review & comments emails / agreements / documents for Executive director’s consideration.
• Comfortable to identifying and evaluating legal and compliance risks within the company and the group.
• Monitor and report on regulatory changes and developments.
• Record and monitor deadlines, update status and tracking internal database / reports of relevant tasks / project assigned.
• Administer and maintain databases / files; renaming, reorganizing, and maintaining files, folders, documents, and internal database (spearhead converting largely to digitally).
• Assist in office management.
• Carry out other ad-hoc tasks / projects assigned by Executive Director

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Executive Assistant to join their team

The Job

· Provide timely, accurate and solution-oriented support to the Management Office (i.e. CEO & Deputy CEO and C-suite level stakeholders) on calendar management, planning of meeting agenda, recurring tasks (management meetings/board meetings, etc)

· Explore/highlight cost-efficient ways to manage all assigned responsibilities/duties (e.g. travel arrangements, visitor meetings/hosting, procurement of Corporate Hotels in Singapore and SE Asia).

· Coordinate the bank’s Senior Management visits in close cooperation with other locations (mainly Vaduz, Hong Kong) including Board of Directors based in Singapore and support respective visitors if/when needed.

· Budget, expense and invoice management via SAP Concur

· Always ensure and contribute to positive collaboration and teamwork with all internal (local/regional/Group) and external parties

· Support the team and deputize Senior Executive Assistant for broader Management Committee support when necessary

· Attend relevant trainings and courses (internal and external).

· Pro-actively update knowledge of the bank's policies and procedures and strictly adhere to applicable directives, rules and regulations.

· Support ad-hoc assignments/projects/requests where required.

The Talent

· Minimum 5 years of experience in an administrative role, supporting senior management within consulting or wealth management space.

· Demonstrates excellent time-management skills and an ability to organize and coordinate multiple calendars, concurrent tasks / projects etc.

· Prior experience with budget, expense and invoice management (i.e. SAP Concur) is preferred

· Strong PowerPoint and Excel skills

· Fluent in English both written and spoken; strong written and verbal communicator

· Strong analytical background, attention to detail along with structured organization and planning skills

· Highly driven and able to work under pressure

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Executive Assistant

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

Employer Background:
The employer is a leading multinational corporation in the food and beverage industry, renowned for producing plant-based beverages and products. With a rich history spanning several decades, they are committed to sustainability and health-focused innovation. The company has a strong presence across Asia and other global markets, offering a wide range of nutritious and eco-friendly products to meet growing consumer demand.

Overview:
Join a dynamic team as a Sales & Marketing Executive, where you will support both sales and marketing functions. In this role, you will handle customer inquiries, manage orders, and coordinate marketing activities, contributing significantly to the company's growth and customer engagement.

• Position: Sales & Marketing Executive
• Industry: Food & Beverage Manufacturing
• Employment Type: Full-Time
• Office Location: Senoko, Singapore (Woodlands / Admiralty / Sembawang)
• Working Hours: 5-day work week, Monday to Friday, 9:00 a.m. to 6:10 p.m.
• Remuneration: Basic Salary: S$3,500
• Bonus: Annual Bonus
• Additional Benefits: Professional Development Opportunities, and more.

Job Responsibilities:

• Customer Inquiries: Manage customer inquiries through various communication channels (phone, email, etc.), providing timely and accurate responses.
• Order Management: Process and monitor customer orders, ensuring all data is accurately inputted into customer portals and handled efficiently.
• Invoicing: Ensure accurate and timely issuance and management of invoices.
• Data Management: Sync and verify sales data from handheld devices with physical invoices to ensure accuracy.
• Reporting: Compile and analyze monthly data reports, providing insights to support business decisions.
• Marketing Coordination: Support the planning and execution of marketing activities, including product launches, promotions, and events.
• Purchase Orders & Invoices: Handle marketing-related purchase orders and invoices, ensuring prompt processing and payment.
• Customer Complaints: Track and resolve customer complaints in coordination with internal teams.
• Promo Materials: Coordinate with marketing agencies and distributors to plan and produce promotional materials.

Requirements:

• Experience: Minimum 3 years of experience in sales and marketing support.
• Education: Diploma in a related field.
• Skills: Strong organizational and multitasking abilities, excellent communication and interpersonal skills, proficiency in Microsoft Office Suite, and attention to detail.
• Soft Skills: Ability to work independently and as part of a team, with strong problem-solving skills and adaptability.

Why Join?

• Professional Growth: Access to ongoing professional development opportunities within a well-established multinational corporation.
• Sustainable Industry Leader: Be part of a company known for its innovation and commitment to sustainability.
• Competitive Benefits: Enjoy an annual bonus and additional benefits to enhance your career.

How to Apply:
If you are proactive, detail-oriented, and eager to contribute to a dynamic sales and marketing team, we invite you to apply for the Sales & Marketing Executive position. To submit your application, please click "Apply Now." (Please note that only shortlisted candidates will be contacted)

Recruit Lync Pte Ltd | EA License Number: 22C1000
Poon Weng Teik (Wilson) | EA Personnel License: R1657737

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

5 days, 8.30 am-6pm

Salary: $3200 -$3500

Location: Sims Dr, Singapore 387384 (Geylang)

Job scope:

Singapore branch

• Recruitment activities
• Post vacancies at Fast Job, Jobstreet, Facebook, XHS.
• Will post vacancies at more job portals (Grabjobs/ Staffie/SMS24/7/Telegram/Carousell)
• Liaise with WSG, E2i, SAF regarding their job fairs in F&B sector.
• Liaise with school eg: ITE (recruit through 3 categories- work-study diploma, career talk, post vacancies at their job portal) / At Sunrise Chef Academy/ Ingeus (WSG Outsource Recruitment Partner)
• Prepare Recruitment calendar
• Reply whatsapp messages and call candidates using company recruitment phone
• Screen and assign suitable candidates to AMs/OM. (Assign according to the Google Sheet- Vacancies)
• Contact selected candidates, arrange orientation, training, start working date and register Food Hygiene Course for new join
• Planning for Recruitment Roadshow (Location, Date&Time, Things to prepare before roadshow, Prepare & print A3 Poster, Prepare flyers)
• Arrange interview (eg: Area Manager)
• Ad-hoc duties
• Cover Reception (Receive and transfer calls, receive parcel, collect and distribute letters)
• Apply Work passes

Malaysia branch

• Recruitment activities (Post vacancies at Fast Job, Jobstreet; Prepare LOA)
• Handle payroll
• Key in new join’s profile, resignees’ details, update worker’s salary package (if any)
• Check workers’ working schedule and OT
• Prepare headcount balancing, new join & resignee excel sheet
• Process payroll
• Prepare statutory payment

Requirements:

• At least Diploma in HR management or relevant studies
• With talent acquisition and payroll experience
• Proficient in Ms Excel for keying data

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Scope:

• Handle full set of accounts including accounts payable, receivable, general ledger, etc.
• Reconciliation of Balance sheet accounts including creditors, intercompany, fixed assets and banks
• Consolidation of management accounts and financial reports
• Prepares quarterly GST submission and other statutory returns
• Cash flow and other financial forecast

Job Requirement:

• Min NITEC/ Diploma in Accountancy or any other equivalent certifications
• Able to start work immediately or within a short notice
• Able to use SAP would be an added advantage

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Attached to Financial Compliance Department
• Clear backlog in the Transaction Monitoring Team
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description

• Foster and manage relationships and communications between users and procurement

• Perform procurement planning with departments

• Provide regular reporting of procurement performance and spend analysis

• Develop and deliver training programmes and procurement clinics for university staff on procurement policies, procedures, and best practices

• Develop a sound supplier network, manage supplier relationships and contracts

• Analyse and identify potential consolidation opportunities under strategic buys to optimise procurement efficiencies

• Provide end-to-end support and guide users on procurement policy, procedures and system

• Perform sourcing for General Goods and Services (GGS) category.

• Administer quotation and tender processes and review procurement documents, ensuring adherence to university policy and procedures.

• Participate in the evaluation of bids and conduct negotiations to ensure value for money, prepare recommendation reports, and facilitate the approval and award of bids in consultation with users

• Perform procurement transactions timely in procurement system (i.e. publication, bid download, award, PO creation, goods receipt) to meet service levels

• Point of contact between users and other specialist departments such as Legal and Finance

• Identify opportunities to streamline procurement processes and improvements

• Any other duties assigned

Qualifications

• Degree in any field

• At least 3 years of procurement experience

• Good interpersonal, communication and time management skills

• Results oriented with a demonstrated commitment to teamwork

• Experience as a change agent in an organisation

• Familiar with e-procurement and ERP systems i.e Ariba

• Proficient in Microsoft Office

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff

Working Hours: Monday to Saturday, 9am-12.30/1pm (Half Day everyday)

Rate: $12/hr (NO CPF)

Location: Orchard

Interested candidate, kindly send a copy of your resume to: [email protected]


OH LI XUAN BRINA [R24120322]
Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Location: Shenton Way

Highlights:

• 1 year contract + 2 months completion bonus!
• Renewable contract
• With Work From Home Schedule

Job Description:

• Accounts Payable & Receivable Management: Oversee and manage all aspects of accounts payable and accounts receivable.
• Payment Processing: Accurately and timely process accounts payable payments to ensure smooth operations.
• Expense Claims Management: Review and process staff expense claims, including travel-related expenses.
• Corporate Card Reconciliation: Reconcile the company corporate card statements against submitted staff expense claims to maintain accuracy.
• GST Understanding: Demonstrate a solid understanding of the Goods and Services Tax (GST) and its implications for the company.
• Bank Reconciliations: Perform regular bank reconciliations to ensure all financial records are accurate and up-to-date.
• Intercompany Coordination: Coordinate with internal teams to support intercompany activities and ensure seamless financial operations.
• Month-End Assistance: Assist in the month-end closing processes, contributing to accurate financial reporting.
• Additional Duties: Perform other finance-related tasks and responsibilities as assigned.

Job Requirement:

• Min. Diploma in Accounting or Equivalent
• 2-3 years of relevant experience in accounting or finance
• Strong knowledge of accounting concepts and double-entry systems
• Proficient in MS Excel and Word
• Familiarity with ERP systems – SAP, FACT, etc
• Ability to start work soon is an advantage

For interested applicants please click “APPLY NOW” and be sure to upload your updated CV or resume through JobStreet.

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating JobStudio and our employees. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Avena Esther

EA Personnel Reg No: R24120999

Working Days/Hours: Monday - Friday; 830am – 6pm

Location: Chinatown

Contract till 31 Dec 2025

Job Description:

• Reports directly to the Quality Service Experience Manager (QSM)
• Responsible in providing excellent service to all customers
• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls
• Ensure accuracy of data collected from the customers
• Maintain and update the survey database with proper notes indicated in the system
• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments
• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases
• Provides daily email summary report to the QSM
• Escalate to the QSM on challenging issues or complaints received through mailbox channels
• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes
• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations
• Train and guide employees to create a culture of service excellence
• Any other ad-hoc duties

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang