Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

• Generating data to establish a basis for analyzing sales and fostering market growth through the utilization of Microsoft and SAP software.
• Responsible for promotional initiatives, generating leads, and contributing to the development of sales strategies.

Requirements:

• Degree in Marketing or equivalent.
• At least 2 years of relevant experience.
• Proficient in Microsoft Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Perform full spectrum of HR and administrative support.
• Handle work pass applications, renewal and cancellation of foreign workers and process claims of government grants such as maternity leave and childcare leave applications.
• Responsible for monthly processing and submission of payroll and reports.
• Review, enhance and maintain HR policies and procedures.

Requirements:

• Diploma in Human Resource Management or equivalent.
• At least 2 years of HR and admin experience in Logistics/Freight Forwarding industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose

Prepare and submit daily television detailed schedules (Off Prime Time & Prime Time) and to ensure strategic placement of programme trailers/fillers in order to maximise promotional impact.

Responsibilities

• Use creative promotion spot placements to achieve maximum exposure of programmes to target audience.
• Follow Standard Operating Procedures/Strategic Plans, and work closely with Playout, On-Air-Promotions, Marketing, Content Standards, Subtitling, Commercials, and Media Exchange Teams to ensure timelines are met.
• Work with Managers on the SOP and all requirements for Live Events and Standby for the Live Events.
• Plan daily Secondary Events (Banners & Channel Bugs), Monitor Sponsorship Loadings.
• Assist and trouble-shoot scheduling/operating issues, with consultation from Managers.
• Able to respond to last minutes changes to schedules and attentive to details.
• Complete full reconciliation of schedules to ensure no discrepancies of information and metadata.
• Run reports to monitor fulfillment of sponsorships.

• Degree / Diploma in any discipline
• No experience required as training will be provided
• Passion for local and international programmes
• Able to work with different teams
• Meticulous and appreciates detail work
• A team player who is independent, resourceful with good organisation and coordination skills.
• Able to handle multiple tasks under tight deadlines.
• Strong communication and interpersonal skills.

• Diploma Holder or equivalent.
• Preferably with 1 to 2 years working experience in shipping industry but not essential as training will be provided.
• Good command of English for both written and verbal.
• Some knowledge on shipping procedures will be an advantage.
• Good time management and organizational skills.
• Customer oriented and possess good interpersonal skills.
• Team player with positive can-do attitude.
• Proficiency in MS Office (Words, Excel, Outlook, Powerpoint etc).
• Able to start work in short notice

Role:

Property Officer (Estate Inspections / Facility Management / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Working Location: North / Northeast, Office at Ang Mo Kio)
• 5.25 Days work per week (8.30am to 5.30pm + OT, Sat: 8.30am to 1pm + OT )
• $2500 to $4000
• Min Diploma in Real Estate/Facilities Management/Building Services, Mechanical or Electrical Engineering or equivalent
• Able to work under pressure and work beyond normal working hours and on weekends/public holidays.
• Career Progression Opportunities

Job scope:

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works. In addition, you would need to manage and attend to residents/tenants’ feedback as well arrears cases.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Job Description for Customer Relation Executive:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Executive. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer issues and concerns in a timely and efficient manner.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Identify and escalate complex issues to the appropriate department for resolution.
• Assist in developing and maintaining customer support procedures and documentation.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.

POSITION SUMMARY

As the Senior/RA Executive, you will bring your technical and strategic expertise to the forefront, managing the lifecycle and submission pipelines in a time-efficient manner. You will ensure that processes align with global standards and regulatory frameworks, while working closely with internal and external stakeholders to develop effective regulatory strategies.

NOTE: This position may be filled at Senior Regulatory Affairs Executive or Regulatory Affairs Executive and will be determined based on the candidate's experience and qualifications.

KEY RESPONSIBILITIES

• Develop and implement regulatory strategies for the company's products in the assigned region, in line with global standards and regulations.
• Manage the preparation and submission of regulatory applications to health authorities, including new drug applications.
• Serve as the primary contact with regulatory authorities, including communicating with them on regulatory issues and addressing inquiries and requests for information
• Maintain up-to-date knowledge of regulatory requirements, guidelines, and trends to inform regulatory strategy development.
• Work closely with internal stakeholders, such as R&D, Clinical Operations, and Marketing, to align regulatory strategies with business objectives.
• Contribute to the development of the company's long-term regulatory strategy, including identifying emerging regulatory trends and proposing proactive solutions.
• Ensure compliance with ethical, legal, and regulatory standards.
• Collaborate in the maintenance of the regulatory database, ensuring timely updates of regulatory information.
• Develop plans for regulatory compliance and product labeling to ensure consistency and provide guidance throughout the process of introducing products to the market.
• Keep up-to-date with changes in regulatory requirements in relevant countries by monitoring relevant regulatory changes.

REQUIREMENTS

• Relevant Bachelor's Degree (Bachelor's Degree in Pharmacy is an added advantage)
• 3 - 5 years in the pharmaceutical industry with experience working with innovative pharmaceutical pipelines especially in the space of oncology and rare diseases.

ESSENTIAL QUALITIES

• Strong analytical skills to assess complex regulatory requirements and develop effective strategies to ensure compliance.
• Excellent communication skills to collaborate with cross-functional teams and communicate regulatory strategies and updates to stakeholders at all levels of the organization.
• Detail-oriented mindset to ensure accuracy and completeness in all regulatory documentation and submissions.

If you're seeking an enriching opportunity to elevate your career in regulatory affairs with a distinguished company, I greatly encourage you to apply with your latest CV and we shall get in touch shortly for a confidential discussion.

The selection process involves careful consideration, and only shortlisted candidates will be contacted. We extend our gratitude to all applicants for their interest and effort in applying.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

Responsibilities

• To handle full set of accounts
• Perform inter-company billings
• Management reporting
• Monthly bank reconciliations
• Closing of monthly/ quarterly/ yearly accounts
• Ad-hoc duties as and when assigned by Head of Department (HOD)
• Perform payroll calculations and transactions including CPF
• Assist with audit completion and handling auditor queries when required.

Requirements

• Diploma in Accountancy, LCCI, CAT or its equivalent
• Minimum 5 years of relevant working experience in accounting
• Able to start immediately or within short notice preferred
• Positive personality & disposition, with good working attitude
• Meticulous and willing to learn
• Proficient in MS Office
• Willing to work at S589622 on fully office based arrangement
• Working Hours: Mon – Fri 8.30am – 5.30pm & Alternate Saturday 8.30am – 12.30pm.

Thank you for your interest in this position. Only short-listed candidates will be notified.

Duty & Responsibilities include but not limited to:

Accounting

• Preparing monthly/quarterly/yearly management accounts and financial statement for clients
• Preparation of tax computations, GST reporting and filing of tax returns
• Manage and handle a portfolio of companies
• Liaison with external parties (clients/banker/IRAS, etc.)
• Other ad-hoc duties as and when required

Admin

• Handle phone calls, mails，maintain filling and general admin support
• Any other ad-hoc duties as assigned by management

Requirements:

- Candidate should possess at least a Professional Certificate, Diploma in any field. Knowledge of Xero accounting will be an added advantage

- At least 2-3 years of relevant experience required

- Have to liaise with overseas Mandarin-speaking clients

- Able to start work immediately or within a short notice

1. Monitoring and Optimization:

- Oversee real-time data monitoring to ensure the seamless functionality of our products and services.

- Identify and promptly address potential issues to maintain optimal performance standards.

2. Technical Support and Assistance:

- Provide comprehensive technical support and assistance to team members, covering areas such as system replication, installation, report generation, and feedback monitoring.

- Proactively troubleshoot technical issues, collaborating with the team to implement effective solutions.

3. Product Enhancement:

- Spearhead the suggestion and implementation of improvements to existing products and services, actively contributing to ongoing innovation and enhancement.

- Explore opportunities for the creation of new products and services, aligning with organizational goals and market demands.

4. Cross-functional Collaboration:

- Collaborate seamlessly with cross-functional teams to ensure the success of products and services throughout their lifecycle.

- Foster effective communication and cooperation among different departments to achieve shared objectives and enhance overall organizational effectiveness.

5. Documentation and Reporting:

- Develop technical documentation, presentations, and reports to communicate insights, progress, and recommendations effectively.

- Maintain meticulous records to support informed decision-making and future reference

• Monitor quality control activities to align with the production schedule, examining incoming, in-process, and outgoing products/shipments to ensure compliance with quality standards.
• Execute customized Quality Plans for individual customers and recommends solutions to address quality queries, customer complaints and audit requirements.
• Conduct tasks related to designing documentation guidelines and templates, while also delivering training on quality-related aspects.

Requirements:

• Degree in Material Engineering or equivalent.
• At least 3 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative, and responsive TAE sector. Innovation Centre (IC), a division under IAL, leads the learning innovation with and for the Training and Adult Education (TAE) sector through programmes and initiatives. The Centre’s objective is to advance the development, proliferation and adoption of proven innovative learning solutions. IC is made up of 3 teams – (i) Adoption and Acceleration, (ii) Exploration and Development and (iii) Innovation Support Services.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

Job Description

Reporting to the Principal Manager, Innovation Support Services, this position is to support the administration and management of grants and financial and administrative matters of the Innovation Centre.

Key activities related to these responsibilities include:

1. Manage efficiently and effectively the management and disbursement of grants offered through IC’s programmes. This includes but is not limited to duties involving verifying and reviewing budget proposals, processing budget variation requests, verifying fund disbursement requests, and processing fund disbursements.
2. Ensure proper record keeping and compliance with all grant governance, finance, and auditing requirements.
3. Administer and manage contracts.
4. Support the centre in matters relating to finance and administration (e.g., division’s budget preparation and tracking of budget expenses and utilization, division’s procurement, etc.). This includes financial analysis, preparation and consolidation of documents for management reporting.
5. Participate in the planning and/or organising of IC’s events and activities, when required.
6. Support the maintenance of the IC’s microsite.
7. Any other duties, including cross divisional projects or events, that may be assigned by the management from time to time to meet the needs of the organisation and changing environment

Job Requirements

• Minimum diploma in finance and budget management.
• At least three years of working experience, preferably in finance, administration and operations.
• Demonstrated ability in meeting deadlines and dealing with financial figures.
• Possess good problem-solving and critical thinking skills.
• Ability to work independently and as a member of a team.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits (Dental, WFH Equipment, Gym Memberships, etc.)
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Job Responsibilities:

• Take charge of day-to-day sales operations, and attend to walk-in customers.
• Responding to incoming email and phone inquiries, preparing quotations and proposals
• Develop, identify, and create new sales opportunities with both new and existing customers
• Provide pre-sales and after-sales support to customers
• Work closely with relevant teams to ensure smooth functioning
• Maintain and expand the company's existing client base to achieve sales targets and business goals
• Build rapport with existing customers to achieve continuous support by constantly monitoring their progress and attending to their needs
• Follow up and update the status of the quoted project to maximize the possibility of securing the project.
• Update and provide monthly sales forecasts and progress reports as and when required.
• Ad-hoc assigned related to Sales matters

Job Requirements:

• Min 2 Years of sales or sales admin experience
• Min Diploma in Business Administration or related major
• Good negotiation skills, self-driven and results-oriented
• Strong interpersonal and communication skills
• Computer literacy in Microsoft Office, Excel, and Outlook
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams