Job Description includes but not limited to:

*Reporting to the RM (restaurant manager) and or his/her assigned personnel working towards the restaurant's annual operating budget.

*Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc

*Telephone Etiquette: as in accordance with manager's SOP.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.

*Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

*Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).

*Ensures proper food handling, sanitation and infection control procedures at all times.

*Always deliver the company brand promise and provide exceptional customer service at all times.

*Must have good knowledge of the restaurant/bar menu and their recipes.

*Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

*Committed to delivering high levels of customer service and provide go-the extra-mile service.

*Ability to work under pressure in a fast-face environment

Contact: 97333729 for a career pathway chat

Send CV: [email protected]

ROLE.

ROLE OVERVIEW

The Senior Marketing Manager, Mandala Club will report to Director of Marketing & Partnerships.

KEY OBJECTIVES & DELIVERABLES

● In conjunction with the Director of Marketing & Partnerships, lead and manage all marketing projects and initiatives for Mandala Club through a combination of strategic multi-platform marketing, public relations, special events management, and brand awareness.

● Assist the Director of Marketing & Partnerships in department and team administration and financial budgeting and adherence.

MEMBER COMMS/ENGAGEMENT:

● Oversee the composition and distribution of all lines of communication to members including newsletters, mail outs, on site leaflets, brochures, posters and supplements as well as all digital content and information published on member-facing portals. Overall leadership of acquisition/member journey from a CRM perspective.

● Provide guidance to, and collaboration with the Creative Studio Team, to assist with the creation of compelling and professionally delivered content (including the capturing and swift editing of still images and video footage from members events) for the Mandala Club website and newsletters, ensuring material is on brand, up to date, and delivered against deadline(s).

● Work with the Culture team to ensure all programming events are correctly communicated and effectively marketed via Mandala Club channels.

● Create and regularly refresh content for the Mandala Club website and member portal, ensuring club information and imagery, events, promotions and news are compelling in the ‘style’ of the Mandala Club.

EXTERNAL/PROSPECTIVE MEMBER ENGAGEMENT:

● Lead the creation of tools and materials created by the club to promote the club’s services and offerings and especially all membership pack materials, making sure they closely adhere to the Mandala Club brand guidelines in service of driving member acquisition. Ensure that these stay up to date with all club and group information.

● Support the concept creation of Mandala Club’s tactical promotions and hero activations around annual line-up of hero events including the likes of, but not limited to, Chinese New Year , IWD, Halloween, Festive programming and New Year’s Eve etc.

● Oversee the Club’s social media output, ensuring posts have appropriate messaging and content, and generate awareness and desire, without ‘lifting the veil’, destroying mystique or violating member privacy.

● Negotiate and implement media partnership and sponsorship agreements with aspirational brands, organisations, venues and groups that fit the Mandala Club brand for joint events, promotions and initiatives that enrich the member experience and generate revenue.

● Through utilizing an extensive and varied personal network of contacts, contribute ideas for event concepts and opportunities for the monthly Mandala Club members’ event calendar.

DIGITAL MARKETING & ADVERTISING

· Together with the Director of Marketing & Partnerships, build, plan and implement the overall digital marketing strategy for Mandala Club and its projects.

· Stay up to date with the latest technology and best practices and propose ways to enhance our digital best practices within the business, including AI tools.

· Measure and report results with reference to the established ROI and KPIs.

· Prepare and manage a digital marketing budget.

· Manage and improve online content, considering SEO and Google Analytics.

· Lead on the design and build of best in class EDMs.

FINANCE, BUDGETING AND CLAIMS

● Work closely with the Finance team and adjacent departments in tracking, managing and reporting the marketing team’s monthly budgeting sheet, ensuring that all expenditures are collected and reported in a timely manner

● Assist in tracking, managing and reporting the marketing team’s financial claims.

● Support with and make recommendations for the annual marketing budget based on strategic marketing ideas for the Club.

PUBLIC RELATIONS

● Oversee club film/photo/fashion shoots, media interviews, press conferences and walk-in journalists by communicating to the various departments, conducting site inspections and providing the relevant details.

● Oversee the production of all club communications relating to sponsorship agreements including sponsorship documents, food and beverage components, booking advertising space and accommodation bookings.

● Support the PR Agency by ensuring they have all up to date press materials required and, together with the Director of Marketing & Partnerships, ensure that they are regularly briefed on the strategic focusses of the business.

● Maintain and update the media database and dispatch relevant information including press releases, photos, discs, logos etc when necessary. Maintain record of all media clippings and coverage.

● Provide support for the preparation of industry award submissions and leverage the strength of awards through various communication channels.

The need for flexibility

An essential part of this role is to be flexible with the needs of Mandala Club, and to be willing to work the required operational hours. The Mandala club operates across multiple sites, at night, on weekends and holidays and your roster will reflect this based on your role and responsibilities.

Key Responsibilities:

• Manning of fire command center
• Patrolling duties of all areas in and surrounding Hotel
• Perform escort duties, traffic and crowd control management.
• Assisting guest with luggage during arrival and departure
• Performs other related tasks

Requirements:

• Minimum Secondary education.
• Must possess valid Private Security Identification Card and WSQ certification.
• Able to perform 3 rotating shifts.
• Good communication skills with pleasant personality.

Roles & Responsibilities

· Managing all aspects of financials of a restaurant industry

· Ongoing daily book-keeping

· Invoices, Payroll, Profit/Loss statements

· Prepare GST, Returns, etc.,

· Tax Planning

· Liaison with clients

· Ability to effectively negotiate prices with purchasers/support services.

· Accounts Payable and Accounts Receivable

· Facilitating Payroll / Scheduling employees

· Issuing invoices to customers and tracking accounts receivable

· Maintaining financial records and preparing documents for annual statements

· Tracking accounts payable and paying suppliers

· Daily, monthly, weekly financial reports, etc.

· Develop strategies for costs savings initiatives and continued business financial success.

· Performs other duties as assigned. Such as providing and explaining financial reports as required to management in a timely manner every week & month.

· Any other relevant duties pertaining to this role.

REQUIREMENTS:

· Diploma/Degree in Business or Accounting

· At least 3 years of progressive working experience in a (F&B, Retail, Wholesale, Consumer goods,) group with proven management accounting expertise.

· Demonstrable knowledge of financial reporting standards and regulations.

· Sharp analytical skills, attention to detail and ability to work independently.

· Have a strong sense of responsibility and ability to manage internal and external confidential information with utmost discretion.

· Highly organised and meticulous and able to follow through on tasks from start to completion.

Company/Entity: Singapore Hospitality Group

Salary Range: S$3000 - S$3300

Work Location: Bugis, Singapore

Responsibilities:

· Handles the day-to-day operation of Front Office department.

· Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training.

· Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.

· Ensure that all guest complaints and inquiries are handled promptly and satisfactorily.

· Perform other related tasks.

Duty Manager responsibilities include:

- overseeing daily operations

- ensuring employee productivity

- monitoring efficiency of all processes and creating a positive work environment for employees.

Responsibilities:

· Performs and coordinates guest check in upon arrival and check out during departure.

· Daily maintenance of documentations and updating of property management system efficiently.

· Work closely with internal departments to ensure smooth-flowing of operations.

· Ensure that all guest complaints and inquiries are handled promptly and satisfactorily.

· Supervise a team of Guest Service Officers, ensuring work procedures in accordance to SOP.

· Perform other related tasks assigned by Duty Manager or Head of Department.

Requirements:

· Possess A Levels, O Levels or Diploma Hotel/ Tourism Management.

· Minimum 2 years’ experience in the similar capacity or in a supervisory position.

· Customer orientated and good communications skills.

· Proficient in Microsoft Office applications.

· Knowledge of Opera Property Management System would be an added advantage.

· Must be able to perform on 3 rotating shifts, weekends and public holidays.

· Singaporeans, Singapore PR and Malaysians are welcomed to apply.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Role and Responsibilities

1. Managing a cleaning team and overseeing cleaning operations to ensure smooth cleaning operations daily.

2. Manage cleaning schedule with the cleaning team and inspect work done by cleaners to maintain cleaning standards.

3. Implementing work plans

4. Checking cleaning equipment condition

5. Responding to incidents and emergencies promptly.

6. Reporting any matters/feedback to the condo management when necessary.

Requirements

1. Able to work OT including weekends and public holidays.

2. Minimum 1 year of experience is preferred.

3. Prior experience in condo facility cleaning will be an added advantage.

4. Supervisor Certificate is a must.

5. Advantage if possess a Class 3 driving License

If interested, please Call/WhatsApp us 8896 2338 for any enquiries.

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

The role of the Hotel Operations Manager at KINN is pivotal in upholding the company's policies and philosophies, ensuring the financial health of each hotel, and maintaining the overall operational excellence of the three properties.

This position involves promoting KINN's values to team members and guests, overseeing financial performance, conducting regular site visits, staff management, and fostering a culture of guest satisfaction.

The Operations Manager plays a crucial role in ensuring the smooth and efficient operation of KINN's hotels.

1. Promote KINN’s Policies and Philosophies

• Engage in direct and indirect interactions with team members and guests to promote KINN's policies and philosophies, fostering a positive and inclusive environment.

2. Financial Oversight

• Review monthly financial performance for each hotel, including the approval of monthly operating expenses.
• Review and approve OTA (Online Travel Agency) commissions.
• Monitor and control CAPEX (Capital Expenditure) costs.

3. Financial Reporting:

• Prepare monthly Profit and Loss (P&L) results for each individual hotel.
• Share P&L results with Resident Managers to ensure transparency in financial expenses.

4. Site Visits and Maintenance

• Conduct weekly site visits to hotels, performing walkthroughs of both the Front and Back of the house areas.
• Ensure that hotel conditions are safe and clean at all times, addressing any concerns promptly

5. Staff Management

• Conduct interviews for all new hires, specifically approving hires for Front Office and Housekeeping Associates.
• Approve Annual Leave, Sick Leave, and Off In Lieu requests through the Payday system for hotel operations team members.
• Provide counselling and support to team members and liaise with HR on disciplinary actions and record keeping.

6. Communication and Collaboration

• Conduct monthly updates with Resident Managers regarding events, happenings, and scorecards to keep them informed and aligned.
• Collaborate closely with Resident Managers to enhance guest experiences and address feedback based on monthly guest satisfaction results from various channels.

7. Supply Chain Management

• Approve hotel material orders necessary for daily operations.
• Review all monthly invoices from suppliers and vendors, ensuring accuracy and approving them for payment.
• Liaise with the Finance Team to facilitate timely processing of payments.
• Any other duties delegated by Head of Hotel Operations & Project Development.

Requirements

• Minimum Diploma in Hospitality, or a minimum of 5 years of relevant experience in Front Office Manager or Room Division Manager.
• Proficiency in spoken and written English is essential.
• Strong knowledge in room operations.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

We are looking for Full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for check in guest
• Filing and storage of guest registration cards for check out guests
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
• Check pantries and topping up of pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

Reporting to the RM (restaurant manager) and or his assigned personnel, working towards the restaurant's annual operating budget. Responsibilities include, but are not limited to:

*Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc

*Telephone Etiquette: as in accordance with manager's SOP.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages /food items and maintaining customer satisfaction.

*Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

*Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).

*Ensures proper food handling, sanitation and infection control procedures at all times.

*Always deliver the company brand promise and provide exceptional customer service at all times.

*Must have good knowledge of the restaurant/bar menu and their recipes.

*Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

*Committed to delivering high levels of customer service and providing go-the extra-mile service.

*Ability to work under pressure in a fast-face environment

Contact: 97333729 for a career pathway chat

Send CV: [email protected]

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

*Responsibilities include, but are not limited to:

*Working closely with the Executive Chef/Chef De Cuisine and his assigned personnel: supporting Sous/Junior Sous Chef; running the entire daily kitchen operations and also for outside catering events.

*Preparation/delegating of mise en place as written/verbally instructed by superior .

*Ensuring consistency in work performance; overseeing junior kitchen staff members: demi chef/cook/ trainees; learn and study the full knowledge of the menus and their recipes.

*Maintain proper stock for smooth running of daily restaurant operations

*Ensuring proper handling and storage of all food items (First-in-First-out) in accordance with the company /Head chef's standards.

*Always ensure quality control and food presentation as per standard company recipes (restaurant/outside catering) , ensuring all portion controls are strictly adhered to following the head chef's practices.

*Inspect quality of food upon receipt and sign off delivery order in accordance with company policy (all staff members to use probe thermometer for checking of food temperature during receiving and to duly filled up FSMS monitoring form)

*Assisting Head chef/keep him updated; to oversee for stock items that are fast moving and for those that are not moving

*To ensure good hygiene and personal grooming standards, ensure working with safety for yourself and all fellow colleagues and adhere to Risk Management/safety practices.

*Enjoys being challenged, committed to serving food of the highest quality.

*To assist in monthly inventory for the entire kitchen..

*Monitoring portion and waste control to maintain profit margins.

*Perform any other duties as assigned by the management/CDC/Restaurant Manager

Requirements:

· Have good initiative, a self-starter and a team player.

· Positive attitude and good communication skills

· Solutions-oriented, results driven and problem-solver

Please send resume to: [email protected] (only shortlisted candidates will be notified or contact 97333729)

Key responsibilities include, but are not limited to:

*Working hand in hand with the restaurant manager (RM) working towards the restaurant's annual operating budget for the profitability of the outlet.

*Responsible for daily operations of the restaurant; responding efficiently/accurately to customers' needs/complaints and updating the manager of such matters.

· Always ensure and maintain consistency of product quality presentation as set by Head Chef/RM/management.

· Working hand-in-hand with fellow colleagues to achieve sales targets by upselling beverage/food items and maintaining customer satisfaction.

· To constantly upkeep on festive promotions/monthly promotions/displaying of marketing collateral on time and be accountable for the profit and loss of the restaurant.

· Accountability for planning strategies to ensure that business plan is delivered

· Optimize labour productivity by translating forecast sales, transaction counts and average check into day-to-day scheduling (lead staff in the opening and closing of the outlet).

· Manage monthly FOH inventory.

· Ensure to comply with good hygiene and personal grooming standards, food safety, workplace risk management , cleanliness, and food presentation standards. At all times to be cautious, bear in mind and put in use for FSMS.

· Always deliver the company brand promise and provide exceptional customer service.

· This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the skills and responsibilities required to do this job successfully.

· Requirements:

· Meticulous, keen attention to detail and creativity.

· Positive attitude, good communication skills, solutions-oriented, and problem -solver.

To apply, please send a resume to: [email protected]. Call 97333729 for a career pathway chat.

Supervisory Responsibilities:

• Assisting Restaurant Manager
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline aof employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

JOB PURPOSE:

The Housekeeper is responsible for cleaning and servicing assigned rooms/areas according to established standards and procedures.

ACCOUNTABILITIES:

1. Clean and maintain the rooms and surrounding areas according to the established standards e.g., making beds, dusting, vacuuming, cleaning and sanitization bathrooms, removal of trash etc.

2. Replenish supplies in rooms according to standards.

3. Check mini-bar consumption, charging and replenishment, stock level etc.

4. Report any defects and deficiencies to supervisor.

5. To follow policy and procedure with regards to guest left items, fire safety and other procedures to protect the welfare of guests and property.

6. Attend to guest requests promptly.

7. Any other duties as assigned.

KNOWLEDGE / QUALIFICATIONS:

1. Functional knowledge in room cleaning.

2. Minimum 1 year of housekeeping experience.

3. Knowledge in use of cleaning equipment and proper chemicals handling.

SKILLS:

1. Good communication skills and basic conversational English.

2. Strong team player, whilst still having the ability to work independently with minimum supervision.

3. Willingness to learn.

Job Summary:

The Restaurant Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Description:

• Responsible for the full spectrum of Accounts Payable, Accounts Receivable
• Perform Verification and Reimbursement of staff claim
• Process Accounts Payable Invoices & payment
• Uploading of invoices into XERO
• Justify and resolve discrepancies/disputes and, issue debit or credit notes
• Ensure all Accounts Payable payments are properly approved before the timely payment
• Update Cash Flow
• Handle quarterly GST reporting and queries
• Verification of income tax comps, and the preparation of various reports/responses to government stat boards
• Perform Reconciliation & Bank Reconciliation
• Resolve payment-related inquiries
• Correspondence with Suppliers
• Managing Supplier's payment on time
• Manage month-end closing requirements
• Support internal and external audit queries
• Generate reports from the computer system as needed by The Director
• Any other ad-hoc duties as assigned

Requirements:

• At least LCCI or Diploma in Accounting qualifications
• Minimum 2 years experience in Accounts Payable and able to handle Creditors/Suppliers' Invoices
• Proficient in Microsoft Office & XERO software
• Able to work independently in a fast-paced environment
• Possess a positive working attitude and able to work as a team
• Able to start work immediately

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

The Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.

We are looking for motivated and passionate individuals with a positive and thoughtful attitude.

This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided.

Major responsibilities:

• Welcome guests upon arrival and check-in according to our standards and procedures.
• To provide courteous and efficient service.
• Understand each guest request and address them promptly.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to our standards and procedures. Report to the Hotel Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions.
• Keep informed about Singapore’s major city attractions and events, so to provide guests with accurate information as requested.
• Always maintain good guest relations with in-house guests.

Requirements:

• Open to entry-level candidates.
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Cloudbeds System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Working Hours: Monday - Friday (8am - 5pm) Excluding Public Holiday

Contract Period: 20th November 2023 - 31 March 2024 (Extendable)

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) 2 Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

**Applicants with related WSQ certification in cleaning are added advantages