Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

We are looking for a talented and experienced Hospitality Director to lead the business development and growth in projects and revenue of the Aedas Interiors studio as well as leading and mentoring the design team. As the Hospitality Director, you are responsible to bring work into the studio, marketing to win new work and maintain and develop client relationships. You will oversee the entire design process from conceptualization to execution, ensuring that all projects are completed on time, within budget, and to the highest standards of quality. You will lead, mentor and guide the design team to foster a culture of creativity and excellence and to grow and develop the team. You will be part of the senior management team in Aedas and is responsible for the growth and success of the company.

HOSPITALITY DIRECTOR, AEDAS INTERIORS

Responsibilities:

· Identify and pursue new business opportunities, including clients, markets, and partnerships

· Build and maintain strong relationships with existing and prospective clients, as well as with industry partners and stakeholders

· Lead the design team in the development and execution of all interior design projects

· Oversee project timelines, budgets, and quality control

· Work closely with Project Leads to understand client needs and requirements

· Oversee the Tender & RFP process, including proposal preparation, pricing strategy, and project team selection

· Provide leadership, mentorship, and guidance to the design team, fostering a culture of creativity and excellence

· Nurture & develop capabilities of the team

· Stay up-to-date with industry trends, emerging technologies, and new design practices to continuously improve the quality of our work

Requirements:

· Bachelor's or Master's degree in Interior Design or Architecture

· At least 15 years of experience in interior design, with a proven track record of successful project delivery in a multinational design firm (Hospitality)

· Proven track record in bringing in new projects/clients

· Excellent presentation, communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members

· Strong leadership skills and the ability to manage a team effectively

· Proficient in AutoCAD, SketchUp, and other relevant design software and BIM

· A keen eye for design and a passion for creativity

Attributes:

· Excellent problem-solving skills and the ability to think creatively

· Strong presentation skills and the ability to communicate design concepts and market studio

· Highly skilled in managing and developing a team

· Detail-oriented with strong organizational and time management skills

· A dynamic personality and a willingness to take on new challenges

Birmingham Academy is a dynamic, thriving, diverse Private Education Institution in Singapore which has been in operations for over 2 decades. We currently have students enrolled in our Diploma and Advanced Diploma in Hospitality Management courses. This is an adjunct/ Part Time position with the possibility of converting to a Full-time Position depending on students’ feedback.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

Job Descriptions:

• Plan, prepare and deliver instructional activities that facilitate active learning experiences.
• Assist in developing schemes of work and lesson plans.
• Establish and communicate clear objectives for all learning activities.
• Prepare classroom for class activities.
• Provide a variety of learning materials and resources for use in educational activities.
• Identify and select different instructional resources and methods to meet students' varying needs.
• Instruct and monitor students in the use of learning materials and equipment.
• Use relevant technology to support instruction.
• Observe and evaluate student's performance and development.
• Assign and grade classwork, homework, tests and assignments.
• Provide appropriate feedback on work.
• Encourage and monitor the progress of individual students.
• Maintain accurate and complete records of students' progress and development.
• Update all necessary records accurately and completely as required by law, district policies and school regulations.
• Prepare required reports on students and activities.
• Manage student behaviour in the classroom by establishing and enforcing rules and procedures.
• Maintain discipline in accordance with the rules and disciplinary systems of the school.
• Perform certain pastoral duties including student support, counselling students with academic problems and providing student encouragement.
• Participate in extracurricular activities such as social activities, sporting activities, clubs and student organizations.
• Participate in department and school meetings.
• Keep updated with developments in the subject area, teaching resources and methods and make relevant changes to instructional plans and activities.
• Any other duties assigned by HOS or DOS

Job Requirements:

• Candidate must possess at least a bachelor’s or master’s degree in hospitality/Tourism/Hotel Management
• At least 3 - 5 Years of working experience in the related field is required.
• ACTA / ACLP / SDALT teaching qualification would be an added advantage.
• Strong passion for teaching
• Ability to share industry experience.
• Must be current with learning methods and strategies.
• Must be student oriented. And enforce strict attendance requirements.
• Excellent presentation and communication skills
• Have good organizing & planning skills, high work standards, and able to adapt to changes.
• Able to problem solve, have high-stress tolerance & good decision-making skills.

ABOUT BIRMINGHAM ACADEMY

Birmingham Academy Pte Ltd, RBN200306960N, was incorporated on 23rd July 2003. It is officially registered, according to Singapore Statutory Requirement, with the Accounting and Corporate Regulatory Authority (ACRA).

It is also registered with the Ministry of Education as a private school according to the Singapore Private Education Act in July 2003.

In September 2010, Birmingham Academy successfully migrated to Singapore’s Enhanced Registration Framework (ERF) as a Private Education Institution (PEI), with the Committee for Private Education (CPE).

Birmingham Academy is a 4-Year EDUTRUST certified Institute.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Key Responsibilities:

• Operations Management: Lead and coordinate both front-of-house and back-of-house operations to ensure smooth and efficient service.
• Customer Satisfaction: Uphold high service standards, promptly addressing and resolving customer concerns to ensure a positive experience.
• Problem-Solving: Tackle customer issues quickly and effectively, ensuring guests leave satisfied and valued.
• Health and Safety: Adhere to health codes and sanitation standards rigorously, ensuring a safe environment for both customers and staff.
• Training: Provide comprehensive training for new hires and continuous coaching to maintain exceptional service standards.
• Staff Management: Oversee workstations to ensure optimal staffing levels and working conditions.

Benefits:

• Annual Wage Supplement (AWS): Enjoy a year-end bonus as a token of appreciation for your hard work.
• Generous Vacation Time: Take 10 days of vacation annually to rest and recharge.
• Comprehensive Medical Coverage: Benefit from extensive medical insurance to keep you healthy and secure.
• Lucrative Sales Incentives: Earn additional rewards based on your outstanding performance.
• Retention Bonuses: Receive bonuses for your commitment and long-term service.
• Additional Birthday Leave: Celebrate your special day with an extra day off.
• Work Schedule: Enjoy a balanced work schedule of 5 days a week, with 9 hours per day.

EA License 22C1383

EA Personnel R22110043

Assistant Operation Manager

(Established Cleaning Company)

An Assistant Operations Manager in a cleaning company typically supports the operations team with tasks related to daily cleaning activities, scheduling, staff coordination, inventory management, and client communication.

Responsibilities:

Scheduling and Coordination:

• Assist in preparing and managing daily cleaning schedules for staff.
• Coordinate with cleaning staff to ensure timely completion of tasks.
• Communicate with clients regarding schedule changes or special requests.

Quality Control:

• Assist in inspecting cleaning sites to ensure quality standards are met.
• Report any issues or areas needing improvement to the Operations Manager.
• Provide feedback to cleaning staff on performance and areas for improvement.

Customer Service:

• Act as a point of contact for client inquiries and complaints.
• Ensure client satisfaction by addressing concerns promptly.
• Help maintain positive client relationships.

Team Support:

• Assist in training new cleaning staff.
• Provide support during peak times or staff shortages by stepping in for cleaning duties.
• Other Ad Hoc Duties.

Health and Safety Compliance:

• Ensure all cleaning activities comply with health and safety regulations.

Requirements:

Cleaning industry experience

Hands on and operate machine

Friendly and positive attitude.

Class 3 driving license.

Singaporeans only, Interested application please call 69581599 or send us the email to [email protected]

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

JOB PURPOSE:

Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.

ACCOUNTABILITIES:

1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.

2. Handle all guest requests during their stay.

3. Handle all front desk cashiering duties.

4. Organize and implement guest programs/plans that meet guest needs and interest.

5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.

6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum GCE ‘N’ or ‘O’ Level.

2. Minimum 1 year experience in the same capacity.

3. Able to work shifts, including evenings, weekends and public holidays.

SKILLS:

1. Good customer service skills.

2. Good problem-solving skills.

3. Good computer literacy.

JOB PURPOSE:

The Housekeeper is responsible for cleaning and servicing assigned rooms/areas according to established standards and procedures.

ACCOUNTABILITIES:

1. Clean and maintain the rooms and surrounding areas according to the established standards e.g., making beds, dusting, vacuuming, cleaning and sanitization bathrooms, removal of trash etc.

2. Replenish supplies in rooms according to standards.

3. Check mini-bar consumption, charging and replenishment, stock level etc.

4. Report any defects and deficiencies to supervisor.

5. To follow policy and procedure with regards to guest left items, fire safety and other procedures to protect the welfare of guests and property.

6. Attend to guest requests promptly.

7. Any other duties as assigned.

KNOWLEDGE / QUALIFICATIONS:

1. Functional knowledge in room cleaning.

2. Minimum 1 year of housekeeping experience.

3. Knowledge in use of cleaning equipment and proper chemicals handling.

SKILLS:

1. Good communication skills and basic conversational English.

2. Strong team player, whilst still having the ability to work independently with minimum supervision.

3. Willingness to learn.

Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service with a Valid Class 3 Licence
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

We are a cleaning company and looking for sales administrator.

Duties are as follows:

• Acting as a point of contact between customers and companies
• Negotiating terms of sales and agreements and closing sales with customers
• Responding to customer queries and resolving their objections to get them to make a purchase
• Creating proposal documents as part of the formal bidding procedure
• Providing customers with detailed and accurate quotations and cost calculations

Experience and knowledge:

Sales experience is a must.

Ability to work independently or as part of a team

Interested applicants, please email your resume to [email protected].

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service with a Valid Class 3 Licence
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Jigger & Pony Group is a pioneer in Singapore’s cocktail bar scene with the Group’s portfolio comprising of four cocktail bars and three restaurants.

Cocktail Bars:

· Jigger & Pony (#1 Asia’s 50 Best Bars 2020, #9 World’s 50 Best Bars 2020)

· Gibson Cocktail Bar – Asian ingredients-focus meets classic cocktails

· Live Twice – Inspired by Mid-Century Japan

· Sugarhall – Rum-focused cocktail pub

Restaurants:

· Humpback – oyster bar and seafood restaurant with a focused wine & cocktail list

· Caffe Fernet – New-Italian restaurant with a view of the Marina Bay waterfront

· Rosemead – Convivial fine dining restaurant serving modern Californian cuisine

We are looking for like-minded hospitable individuals to join us as Hospitality Associate or Senior Hospitality Associate.

Job Description

• Deliver genuine service from the heart
• Set-up and maintain a neat, polished venue
• Attend to guests and deliver all Front of House duties, such as orders taking and table service, according to SOP
• Be proficient on product knowledge of all items on the menu, in order to explain food & drinks items to guests and make recommendations
• Serve drinks efficently, while taking into consideration guests' experience
• Perform related duties as part of a tight-knit family of hospitality staff

Requirements:

• Min 1 year of experienc in F&B environment, preferably in restaurant setting
• Passion for hospitality and high standard of service
• Positive and out-going
• Enjoy fast pace and vibrant environment
• Passionate about cocktails, alcoholic and non-alcoholic drinks
• High willingness to learn as training will be provided
• Speaks good English

Kele

(Company coach is provided. Daily pick-up/ drop-off at Westgate.)

Actively hiring.

Business Development & Marketing Asst Executive (Tourism Retail)

We are looking for candidates from the Tourism industry, with min. 1.5 years experience in the Tourism industry. Candidates from either TA, OTA or Attractions will be preferred.

As Business Development & Marketing Asst Executive (Tourism Retail), your key responsibilities would include (but not limited to):

• To assist manager to develop new business opportunities in Tourism Retail through extensive networking.
• Assist to capture market share and lead the Company to a strong leadership position in the Tourism Retail sector.
• To achieve contact and collaborations with the different stakeholders in the tourism sector eg tour agencies, tour guides, hotels, companies.
• Generate revenue among the contacts in the extensive networking, including through upselling and cross-selling to the different contacts in your networks.
• Planning and arranging contracts for the collaboration partners.
• Work with BD Sales team to plan and execute tactical campaigns to drive attraction and retail tourism sales.
• MUST KNOW how the Tourism industry and OTA, TA work.
• Work with Marketing team on Company’s Above The Line campaigns and Below The Line advertising for brand and attraction marketing, including creative conceptualization, copywriting, brochure print, distribution management, campaign roll-out and performance reporting through close collaboration with Marketing & BD and Ops departments and marketing and media agencies.
• Work with Marketing team to ensure consistency and accuracy in brand identity and brand marketing.
• Work with Marketing team on long term brand and marketing strategies, provide market insight to create a positive perception of the brand, continuously push and maintain the brand’s position as the Leading Singapore brand in food gifting souvenirs.
• Work closely with team and 3rd party vendors and designers on brand marketing, brand narratives, key messages, conceptualization etc.
• Work with team to develop trade marketing strategies and collaterals to maximize brand's presence in the identified overseas market, travel agent partners' platform and across MICE & Trade channels for Tourism.
• Manages and ensures efficient use of Trade Marketing budget to achieve shared B2B goals.
• Leads regional growth of assigned key markets, (eg. Japan, Asia, India) and proactive preparation for inbound marketing execution according to latest border measures.
• Partner with strategic alliances such as airlines, overseas banks, tour agencies, hotels, and content partners to create awareness for brand to secure pre-departure/advance sales in the identified markets.
• Work closely with Offline and Online Travel Agent/Platforms, ecommerce marketplaces and other Travel & Tourism e-commerce players to market and distribute our brand and products
• Formulate and implement sales and marketing campaigns in relation to tourism
• Monitor & track campaigns performance
• Ensure accuracy of online content for all our products
• Provide market intelligence on overall ecommerce and business trend of the region in relation to tourism
• Timely & accurate execution of pricing changes via the channel managers
• Perform online rate audits & resolve disparity disputes amongst partners
• Work closely with inbound agents and assist on their requests and meet set sales targets.
• Work with team to update weekly, monthly sales reports and assist with annual report preparation.
• Work closely with STB & In-market agents for business development
• Assist in bringing sales for special event promotion and able to conduct familiarization tours and site visit at Flagship store.

Requirements

What we are looking for and believe you need as an ideal candidate:

• For managers, minimum 1.5 years experience in the Tourism sector.
• MUST KNOW how the Tourism industry and OTA, TA work.
• Strong team player with initiative and high level of dedication and ability to perform under pressure.
• Able to cope well in a dynamic and challenging work environment as well as with stress and demanding work schedules
• Ability to work independently and completes given tasks with minimum supervision required
• Self-motivated with the ability to identify key marketing and Public Relations strategies and marketing campaigns
• Confident, meticulous, independent, creative individuals with a strong sense of responsibility and proactiveness
• Highly motivated and well organized with a sense of urgency
• Ability to work towards tight deadlines
• Has excellent command of English (written, verbal and interpersonal), and possess excellent communication and negotiation skills
• Strong in Microsoft Office is a must.
• Proficient in Adobe Photoshop & Illustrator
• A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree.
• Minimum 3 years related or relevant experience for executives

Additional Information

Qualification

Higher/Graduate Diploma, Bachelor's Degree, Professional Degree

Job Specializations

Business development, Sales, Marketing

Working Days/Hours: 5 days week

Mondays to Fridays: 8.30am to 5.30pm

Benefits & Others

Medical, Annual Leave, AWS, Variable bonus, Incentives, Free Parking. Perks and benefits such as Company retreat etc.

Specific Location

Jurong, Jalan Tepong. Near Jurong Fishery Port.

Nearest MRT: Lakeside MRT

(Company coach is provided. Daily pick-up/ drop-off at Westgate.)

We operate on a 5 days work week and offer attractive salary with good benefits package to the right candidate. As an established and still growing market leader, our employees will be at the forefront, leading to growth opportunities. Join us and you will have lots of opportunities to learn, to grow and to offer your ideas and creativity, and to have secure career advancements.

Please apply with detailed resume.

Interested applicants may apply through the following methods:

Send your resume via APPLY NOW button or email to [email protected]

Or, send your resume through our website www.kele.sg or our social media

ROLE OVERVIEW

The Bar Manager, Mandala Club, is responsible for the strategic direction, planning, leadership, creative vision, implementation,

measurement and reporting of the full Beverage function of the Club. The Bar Manager is fully accountable to the Beverage Director of the Mandala Group and the General Manager of the Club.

It is an extensive role requiring an accomplished and creative professional. The Bar Manager must take holistic ownership and deliver game-changing commercial and reputational performance.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

This is a position based out of Mandala Club premises in Singapore.

1) Delivery of business performance

● Under the direction of the General Manager of the venue and of the group Beverage Director, ensure that business performance remains aligned to the annual budget with all operations and creative activations aligned to ensure the delivery of commercial targets.

● Full development and costing reporting of the beverage menus to ensure the gross profit targets are achieved.

● Measurement and evaluation (M&E) to be documented and completed for all menu development exercises and presented where required.

● Leading the beverage team by attracting, recruiting, training and appraising talented personnel.

2) Full ownership of the beverage program. Delivery of fully planned and expertly crafted menus that demonstrate originality, creative flair, and an understanding of ingredients.

● Devise a comprehensive 12-month activation calendar, including guest shifts, media activations, guest speakers, cocktail competitions, and hosting leading industry speakers.

● Create menus tailored to the brand guidelines that are innovative and well-balanced.

● Preserve excellent levels of customer service through service training and implementation of the venue-specific cycle of service guidelines.

● Design exceptional menus in coordination with the creative team.

● Purchase goods and continuously make necessary improvements to the product mix.

● Identify customers' needs and respond proactively to all of their concerns

● Establish targets, KPIs, schedules, policies, and procedures

● Nurture an ownership environment with an emphasis on motivation and teamwork

● Comply with all health and safety regulations

● Deliver an increasingly sustainable beverage program across multiple sites.

We’re looking for a skilled event manager to plan dynamic and engaging events to drive new business for our groupr of restaurants and strengthen our organization’s unique culture. The ideal candidate is meticulous and organized. They will be able to coordinate multiple moving parts under pressure and ensure that any last-minute changes or obstacles are handled with minimal disruption. Above all, they will bring a strong sense of our organization’s needs and how events fit into our broader communications strategy.

Objectives of this role

• Foster a fun and supportive organizational environment
• Raise awareness of new products, drives, or initiatives through events
• Develop strong ties to sponsors and customers
• Drive new business with compelling events
• Synthesize organizational messaging and identity

Responsibilities

• Plan and execute events in our FnB outlets
• Keep event plans under budget and on schedule
• Reach out to potential sponsors and collaborators
• Advertise events through multiple channels
• Maintain accurate records of all expenditures
• Ensure events are carried out successfully

Your position as a Maintenance Associate oversees KINN properties in Engineering Activities, including equipment maintenance, repairs, operations, and managing materials and supplies. Responsibilities include preventive maintenance, evaluating project designs, overseeing construction, managing inventory, evaluating contracts, and reporting progress to superiors.

Key Responsibilities

1. Directs, coordinates, and participates in all activities related to engineering matters.

• Installing, maintaining, repairing, and operating equipment and related systems.
• Receiving, storing, issuing, and controlling Engineering materials and supplies.
• Maintaining, installing, or repairing M & E equipment, building works, etc.

2. Develop and implement preventive maintenance and repair schedules for all equipment, machinery, and other facilities.

3. Prepares and/or evaluates designs and specifications for all Engineering projects, supervises the installation and construction of all Engineering work, and submits periodic reports on project status and operating performance to superior.

4. Controls and sees to adequate inventory of all Engineering supplies.

5. Evaluate all Engineering contracts and bids and submit recommendations to the superior.

6. Sees that all Engineering installations, constructions, and operations comply with building codes and government rules and regulations and acts as liaison with government agencies concerned.

7. Develop policies and procedures to govern and control activities of Engineering.

8. Develop and implement safety policies and procedures and recommend necessary changes.

9. To work closely with other department Heads and all staff to achieve and maximize guests’ satisfaction and smooth workflow.

10. Supervise contractors’ work within the building facilities.

11. To standby for recall and in the event of an emergency

12. To perform other duties as assigned by the Hotel Operations Manager

Requirements

• ITE / Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering
• or related fields.
• Preferably 1 year of experience in a similar industry
• Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required.
• Good team player with effective communication and interpersonal skills.

Role

• Provide service to the patient, non clinical matters mainly, from registration to the payment
• Follow up with patients as another mode of customer service, for their feedback and reviews.

Requirements

• Min N / O level
• Min 2 years of customer service exp from healthcare / Hospitality / airline industry

5.5days, office hours

Up to $3.5K

Interested candidates, please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

Consultant: Huang Jingsheng Kevyn (R1333338)

Job Description:

• Coordination and management of Event Performers with the Project team

• Working with clients to attend to requests to performers’ performance needs

• Oversee the management, concept and execution of the event effectively throughout, from lead-up efforts to actual event and post-event for proper closure.

• Provide sufficient event management manpower (an overall event management, coordination and support)

· Strong organizational and time management abilities, with the ability to prioritize tasks and meet deadlines

Interested candidates, please email your CV to [email protected].

We regret that only shortlisted candidates will be notified.

Evelyn Xie Huijing | R1104549

Recruit Express Services Pte Ltd | 13C6614