# Convenient work location in the West

# Salary up to $5500 + Competitive Benefits

Our client, a higher education institute is currently seeking an enthusiastic candidate to join them as an Assistant Finance Manager (AR).

Job Responsibilities:

• Lead a team to manage financial aid disbursement such as student loans, CPF, Mendaki, scholarship rolled out by schools / government agencies / funding agencies
• Oversee budget for financial Aid disbursement
• Oversee sponsorship management and billing
• Monitor debt collection for student loans and sponsorship
• In-charge of government agencies and funding agency claim’s submission
• Liaise with banks and government agencies on the financial aid schemes
• Ensure all the disbursement transactions are prompt and accurate in financial system
• Ensure efficient processes, systems and adequate governance and controls are in place
• Ensure financial aid disbursement comply to the relevant policies and guidelines
• Oversee monthly, half-yearly and annual variance reporting
• Manage monthly balance sheet review reconciliations, year-end financial reporting, audit schedules etc.
• Communicates with funding agencies to resolve queries/address requests and concerns
• Assist in internal and external auditors’ queries

Job Requirements:

• Bachelor’s degree or equivalent qualification in Accountancy
• 5 years of relevant work experience
• At least 2 years of supervisory experience
• Proficient in Microsoft Office applications (eg. Excel) and IT savvy with using different systems
• Knowledge of Power Query, Robotic Process Automation (RPA) is an added advantage

Looking for a change or for new challenge? Please email your detailed resume in MS Word Format to [email protected]

Johnny Low Jia Rong (Mr.)

Assistant Manager

CEI Registration No.: R21100789

Personal Data Protection

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Work Location: Bendemeer

Working Hours: Mondays to Thursdays: 9:00am to 6:00pm, Fridays: 7:00am to 3:30pm

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Job Description

• Manning of General Office counter;
• Attend to queries from students, parents or members of public (phonecalls & walk ins)
• Assist in general administrative and student related duties
• Checking of documents for Financial Assistance application
• Maintaining of Financial Assistance list
• Preparing outcome letter for Financial Assistance
• Guide staff for incident report
• Preparing early dismissal slip for unwell students
• Oversee bus booking orders
• Assist in basic financial duties (work payment officer on follow up)
• Assist in other office or admin duties assigned by the Authority

Job Requirement

• At least 1 years of working experience as a receptionist or doing admin in a secondary school environment.
• At least GCE ‘N’ level certification
• Possess good communication skills and able to work independently as well as a team player.
• Able to use Microsoft Office applications such as Word and Excel

EA: 22C1322

EAP: R24124011

Our client is a logistics and supply chain company specializing in air freight services. They are looking for a Finance Officer/Executive to assist their Facilities team for the next phrase of their business. They are located at East of Singapore– easily accessible. The Finance Officer is responsible for:

Duties

• Maintain the general ledger by posting accurate and timely journal entries, including accruals and adjustments.
• Manage accounts payable and receivable, ensuring timely payments, reconciliations, and resolution of discrepancies.
• Assist in preparing financial statements and management reports, and conduct variance analyses.
• Oversee fixed assets by updating the register, conducting audits, and ensuring compliance with standards.
• Perform monthly bank reconciliations, support tax filings, and ensure compliance with regulations.
• Aid in audits, manage cash flow, prepare forecasts, and drive process improvements.

Requirements

• Minimum Diploma in Accountancy or its equivalent; ACCA or equivalent qualification will be added advantage.
• Min 2 years of related working experience, preferably in the airfreight and logistics industry.
• Proficiency in financial accounting and reporting.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Responsibilities

• Manage the daily financial operations
• Prepare financial statements and management reports for the company
• Partner with business units in matters covering but not limited to budgeting, forecasting, financial analysis, revenue and cost projection
• Prepare and present financial performance, full year forecasts and budget variances to stakeholders including recommendations, highlight key variance, area of improvements where necessary
• Provide financial insight to business unit for timely decision making
• Support portfolio monitoring and reporting
• Assist in the preparation of quarterly and annual investment reports
• Monitor and analyse portfolios’ financial metrics to identify potential impact to the investments and forecasts
• Stay updated of material developments within the portfolio companies, especially for valuation purposes
• Liaise with auditors and tax agents on audit and corporate tax matters.
• Prepare yearly budgets, including reviews of cash flow and working capital requirements
• Liaise with corporate secretary

Requirements

• Bachelor Degree in Accountancy/ Finance
• At least 5 to 7 years of working experience preferably in operational finance, financial reporting, corporate finance
• Demonstrated experience in finance projection, revenue and cost analysis
• Strong acumen in financial management, financial processes, and business analytics
• Candidates with strong interest in Corporate Finance will be considered for the role
• Problem-solver, resourceful and organised to support and enable efficient and effective decision-making amongst stakeholders
• Excellent interpersonal and communication skills
• Chartered Accountant will be a plus

To apply, please visit www.gmprecruit.com and search for Job Reference: 24914.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Scope Overview:

• Support the Enterprise Risk Management Framework and respective risk policies that create values for the various stakeholders and achieve the company’s aspirations and strategies.
• Developing risk appetite statements, setting limits against solvency and other risk appetite dimensions.
• Supporting the Own Risk and Solvency Assessment (ORSA) and preparation of ORSA report for presentation and submission to various parties including MAS.
• Monitoring insurance and financial risk exposure against risk appetite with the use of key risk indicators and other risk measures
• Partnering key business stakeholders in identifying and assessing risks and controls, including financial, operational and insurance risks.
• Contributing in cross functional teams to investigate and manage current and emerging risk in areas such as claims, reserving and reinsurance
• Contribute to derivative strategy that is embarked by the company to reduce the volatility in the financials.
• Contribute to detailed product risk assessment from product pricing perspective in order to ensure the financials remain within the acceptable range in different scenarios being tested.
• Contribute in the yearly Strategic Asset Allocation and Tactical Asset Allocation review to better adapt to the evolving economy and industry.
• Create and promote risk awareness culture across the organisation and establish stakeholders’ (business partners) ownership and accountabilities in risk management activities.

Requirements:

• The ideal candidate should have at least 1 year of experience with a Bachelors' degree in Actuarial Science or any other relevant disciplines.
• Candidates with relevant experience in prophet or valuation, SAS, R, or any data modelling software will have a distinct advantage.
• Proficiency in Microsoft Office, particularly Excel and the use of VBA.
• Self-starter who is driven by targets and possesses excellent interpersonal communication skill with an entrepreneurial mind-set.
• Strong analytical skills

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare-domain Project.

What are we looking for?

• Minimum of 5 years of IT Application Business Analyst experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Strong product/project management skillsets (good in planning, tracking, review of deliverables and efforts)
• Ability to review technical solutions and efforts
• Experience in working in Singapore Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage
• Strong technical knowledge/skills will be an advantage.

This is an opportunity to work in a Singapore Government Agency

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

A top tech company is seeking a Financial Analyst to support its Network Investment Team, which oversees backbone network infrastructure across APAC. This role will involve close collaboration with multiple internal teams, such as Infra Finance, Network Engineering Billing, and Accounting, as well as with external suppliers.

Key Responsibilities

• Assist the Network Investment team with Purchase Requests (PR), Purchase Orders (PO), and day-to-day operations, coordinating with Billing and Accounting teams.
• Maintain invoice records and status, manage internal approvals, and facilitate the payment process.
• Identify and resolve issues in the invoice and payment process, working with cross-functional teams and external vendors.
• Enter and update financial and contractual data in internal systems to ensure data accuracy and integrity.
• Partner with Finance, Billing, Accounting, and other teams to streamline source-to-pay workflows.
• Analyze recurring invoice and payment issues to suggest and implement process improvements.

Requirements

• 4+ years of experience in payment and invoice processing, with knowledge of PR, PO, and commercial contract concepts.
• Preferably experienced in multinational companies.
• Strong verbal and written communication skills, attention to detail, and critical thinking abilities.
• Ability to work independently and prioritize daily tasks effectively.
• Analytical skills to understand business trends and project future revenue and expenses.
• Basic knowledge of economic and accounting principles, financial markets, and financial data reporting.
• Familiarity with financial software and tools like Microsoft Word, Excel, and PowerPoint.
• Program management experience is a plus.

Education

• Bachelor’s degree in Accounting, Finance, or a related field is required.
• An advanced degree in a financial discipline is preferred.

This role is ideal for a detail-oriented, proactive financial professional looking to contribute to a dynamic and collaborative team within a leading organization.

Responsibilities:

• Compile investment reports/presentations on existing and prospective investments including valuation and investment performance
• Responsible for supporting the investments, with a strong focus on understanding financial products (mainly listed equities, listed equity options and OTC structured products).
• Prepare Management Accounts and Financial Statements of the Company on a yearly basis, or when necessary, to comply with local statutory reporting requirements
• Responsible for liaising with tax service providers to comply with the relevant statutory tax in the necessary jurisdiction (mainly Singapore and United States)
• Responsible for liaising with the private bankers/retail banker for relevant investment and trade execution (mainly Singapore and United States)
• Ad-hoc project management tasks as necessary

Requirements:

• Minimum 3 years of working experience in the finance or investment sector
• Experienced in dealing with US market stock trading and option equity trading
• A focus in the asset and wealth management industry would be advantageous
• Strong analytical and reporting skills • Proficiency with Microsoft Office programs, especially Excel and Words
• Understanding financial markets/trends and interest in private markets is essential

Job ID: L956377Y

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Finance Transformation Executive, Up $4K

Duration: 1 Year Contract

Working Hours – 8.30am to 6pm (Mon to Thu) and 8.30am to 530pm (Fri)

Location: Near to Novena MRT

Responsibilities:

• The job-holder is responsible and accountable for accounting of customer collections e.g. preparation of billings to customers, creation of deposit records, GIRO payments from customers.
• The job-holder is responsible and accountable for managing customer inquiries and exceptions e.g. waivers, refunds.
• The job-holder is responsible and accountable for generating and dispatching customer statement of accounts.
• The job-holder is responsible and accountable for the preparation of AR reports, including AR aging report.
• The job-holder is also responsible to take on AR transformation projects that will be assigned in addition to the above jobscope. He/She is expected to participate actively in the project planning and to achieve the project objective within tight timeline.

Requirements:

• At least a diploma (a diploma in Accounting or Finance will be an advantage)
• Fresh diplomas holders are welcome to apply
• Prior experience in Account Receivable role will be an advantage
• Prior knowledge of/ experience in using SAP will be an advantage
• Prior experience of working in a shared services environment will be an advantage.
• Prior knowledge and/or experience in computing science (automation) as well as project
• management skills will be an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10066

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Data Analyst

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

Brainstorm innovative ways to bring out insights from our data to answer business problems.

Help define relevant measures to highlight the strength of the solutions to different stakeholders.

Collaborate with a team of experienced actuaries, data engineers, developers, and business experts to build Aon’s data, analytics and GenAI capabilities.

Build pipelines for data cleaning, and data transformation while ensuring good code quality.

Build statistical, machine learning and large language models to identify and deliver key data insights.

Design and develop production-grade analytical tools to drive innovation, efficiency, and scalability.

Design and develop production-grade test cases to evaluate models, focusing on accuracy, repeatability, and alignment with expected results.

Skills and experience that will lead to success

Bachelor, Master, or Ph.D. in engineering, statistics, analytics, or any other equivalent discipline with a strong statistical background.

Hands-on experience with data cleaning, building statistical/ML models and interpreting the results. Experience with unit/regression testing for analytics is a plus.

Hands-on experience working with GenAI technologies (e.g., ChatGPT, Ollama, vector store, llamaindex, etc.) to build real-world applications. Knowledge about model fine-tuning is a plus.

Experience working in product teams with focus on designing and developing analytical capabilities.

Strong working knowledge of SQL, Python, and PySpark. Knowledge of Databricks is a plus.

Demonstrated ability to handle multiple projects simultaneously, while adapting to dynamic requirements and priorities.

Fluent presentation and communication skills and ability to convey technical analyses and information in a clear and concise manner to a wide variety of stakeholders.

Understand and follow best practices to ensure performance and maintainability of analytical projects.

Quick and eager student of new technologies as and when they are needed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare-domain Project.

This is a 2-year contract role.

What are we looking for?

• Minimum of 5 years of IT Application Business Analyst experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Strong product/project management skillsets (good in planning, tracking, review of deliverables and efforts)
• Ability to review technical solutions and efforts
• Experience in working in Singapore Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage
• Strong technical knowledge/skills will be an advantage

This is an opportunity to work in a Singapore Government Agency

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description & Requirements

We are seeking a skilled Technical Analyst to support, implement, and manage Windows operating systems, MS Office products, and desktop infrastructure. The role requires end-to-end responsibility for incident response, effective communication across various channels, and adherence to service levels to ensure the smooth operation of IT systems.

Key Responsibilities

• Implement, support, and manage Windows operating systems, MS Office products, and other desktop applications.
• Respond promptly to incidents using various communication methods, including email, conference calls, instant messaging, and in-person interactions.
• Take full responsibility for time-sensitive tasks by engaging the necessary partners and ensuring timely resolution.
• Monitor progress on tasks and generate reports for senior leadership, ensuring service levels and departmental guidelines are consistently met.

Technical Skills

• Proficient in Windows, storage, backup, user access, permissions, and networking.
• Experienced in MS Office products, EzOffice, helpdesk portal administration, and virtual desktop infrastructure (VDI) support.
• Knowledgeable in VPN services and EUX inventory management.
• Skilled in resolving common issues, such as account lockouts, password resets, and O365 support.
• Capable of building and installing PCs, telephone systems, wireless networks, and peripheral devices (e.g., printers, scanners, mobile devices).

Non-Technical Skills

• Strong verbal and written communication skills, with the ability to manage tasks, set priorities, and address issues effectively.
• Experience supporting global customers, with readiness to work in a 24/7 environment, including rotating shifts and weekly offs.
• Familiar with end-user support tools like RDP and other remote access tools.

Preferred Skills

• Experience in mobile device support, including iPads, tablets, and smartphones.
• Familiar with routine maintenance of PCs, networks, telephone systems, and peripheral devices.

Key Skills Summary

• Windows OS, storage, backup, user access, permissions, networking, MS Office, EzOffice, helpdesk portal administration.
• VDI support, VPN services, EUX inventory management, and familiarity with remote desktop and support tools.

Job Description & Requirements

We are seeking a skilled Technical Analyst to support, implement, and manage Windows operating systems, MS Office products, and desktop infrastructure. The role requires end-to-end responsibility for incident response, effective communication across various channels, and adherence to service levels to ensure the smooth operation of IT systems.

Key Responsibilities

• Implement, support, and manage Windows operating systems, MS Office products, and other desktop applications.
• Respond promptly to incidents using various communication methods, including email, conference calls, instant messaging, and in-person interactions.
• Take full responsibility for time-sensitive tasks by engaging the necessary partners and ensuring timely resolution.
• Monitor progress on tasks and generate reports for senior leadership, ensuring service levels and departmental guidelines are consistently met.

Technical Skills

• Proficient in Windows, storage, backup, user access, permissions, and networking.
• Experienced in MS Office products, EzOffice, helpdesk portal administration, and virtual desktop infrastructure (VDI) support.
• Knowledgeable in VPN services and EUX inventory management.
• Skilled in resolving common issues, such as account lockouts, password resets, and O365 support.
• Capable of building and installing PCs, telephone systems, wireless networks, and peripheral devices (e.g., printers, scanners, mobile devices).

Non-Technical Skills

• Strong verbal and written communication skills, with the ability to manage tasks, set priorities, and address issues effectively.
• Experience supporting global customers, with readiness to work in a 24/7 environment, including rotating shifts and weekly offs.
• Familiar with end-user support tools like RDP and other remote access tools.

Preferred Skills

• Experience in mobile device support, including iPads, tablets, and smartphones.
• Familiar with routine maintenance of PCs, networks, telephone systems, and peripheral devices.

Key Skills Summary

• Windows OS, storage, backup, user access, permissions, networking, MS Office, EzOffice, helpdesk portal administration.
• VDI support, VPN services, EUX inventory management, and familiarity with remote desktop and support tools.

Responsibilities

1. Basic knowledge or understanding in Credit Card and Card Rewards processing.
2. Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.
3. Efficient planning skills and an ability to adhere to deadlines.
4. Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.
5. Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.
6. Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.
7. Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.
8. Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.
9. Arrange with business teams and stakeholders for live verification

Internal ref: 9220

Regards,

Lini

Recruitment Consultant

R22108463

Location: East Singapore

We are seeking an HRIS Analyst for a 6-month contract role to support data migration and system implementation in the HRIS space. Join a diverse project team, working on migrating data from the existing HCM system to Workday, performing user acceptance testing (UAT), and providing post-implementation support.

Key Responsibilities:

• Assist in project implementation and provide post-implementation support
• Extract, clean, and ensure consistency of large, complex data sets for migration
• Collaborate with stakeholders and data owners to prepare data migration templates
• Coordinate testing efforts with the internal HR team
• Conduct extensive validation and testing of digital solutions
• Support change management activities, including end-user training and content creation
• Provide ongoing support and troubleshoot post-implementation issues
• Perform detailed data manipulation using tools like Microsoft Excel and EIBs
• Contribute to ad-hoc projects as required

Key Requirements:

• Advanced to expert skills with Microsoft Excel
• Experience working with HRIS systems, preferably Workday or SAP
• Familiarity with data migration processes
• Basic understanding of end-to-end HR processes
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent interpersonal communication and collaboration skills
• Results-driven, adaptable, and a strong team player
• Ability to work independently with large volumes of complex data
• Able to meet deadlines and deliverables

Ideal Candidate:

• Entry-level, with up to 3 years of experience in HRIS and data migration
• Junior HR generalist experience is also considered, especially with data migration exposure
• Comfortable with 6-month contract (hybrid arrangement)

Job Description

• Industry/ Organization Type: IT/ Software
• Position Title: Business Analyst (SAP B1)
• Working Location: Commonwealth
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $6,000 + Phone Allowance + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage SAP Business One projects.
• Conduct business requirements analysis, review clients' existing systems, and recommend improvements based on SAP B1 features and functions.
• Document findings from business requirements studies.
• Collaborate with in-house technical consultants to design add-on solutions that meet customers' business and operational needs.
• Provide customer training and support to enhance user skills in effectively navigating and utilizing the systems.
• Transfer project responsibilities to the in-house support team upon completion.
• Attend training sessions led by senior consultants or project managers to stay updated on new features and technologies for SAP B1.

APPLY NOW!!!

• Minimum a Diploma in Finance, Accounting, IT, or equivalent.
• At least 2 years of working experience with SAP B1.
• Strong knowledge of Financial Accounting, Inventory Costing, Pricing, and MS Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69994 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

To lead, manage and provide effective guidance to team member and Front Office in their work processes and submissions, in terms of new client account on-boarding. The role requires the candidate to be able to face off Front Office relating to client documentation and/or KYC related matters. Candidate should ensure that the team meets the expectation of the bank policy for BAU and ensure that the targeted timeline is met. In addition, he/she will be required to liaise with the local AML officers concerning business-view on specific AML/KYC related topics.

In his/her function as a Documentation/KYC Expert, the candidate should be able to handle the daily BAU responsibilities on top of monitoring team performance and reporting on metrics. It involves close collaboration with AML, Compliance, ORM, Front Office and Legal.

Responsibilities/Tasks:

• Responsible for ensuring timely, complete and accurate processing of account opening (including performing all relevant controls) for individual and corporate accounts, KYC reviews and timely escalation/reporting of any discrepancies.
• Review all account opening and other supporting documents required for individual and KYC information updated in the system
• Provide expert advice on documentation to Client Advisors on complex account structures
• Perform name searches in the bank approved search engines
• Liaise with KYC / AML team / COO office as appropriate for the account setup
• Monitor document deficiencies as per bank control procedures
• Training of Front office staff on legal documents and KYC related subjects
• Ensure the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and
• implementation of mitigation or control solutions
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes
• To understand and maintain the Bank Global KYC/ AML Standards, Account
• Documentation procedures, Local Laws and Regulations and implement related control processes
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
• Involved in design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement

Qualifications:

• Diploma / Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred
• Knowledgeable and experienced in operations, account documentation, risk management, Sophisticated AML/KYC knowledge and experience in banking or financial industry for at least 1-3 years
• Good knowledge in Know Your Client procedures
• Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs.
• Experience in team/stakeholder management preferred.

Personal Competencies or Skills

• Mature, strong analytical and problem solving ability
  A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
• Excellent interpersonal skills and the ability to manage relationships with all levels
• Strong customer relationship, communication and presentation skills
• Problem solving skills
• Strong process and project management

about the company

My client is a well-established international O&G company who looking for a Market Analyst with at least 3 years experience in energy sector to join the team.

about the job

• Conduct market research and analysis of trends in oil, oil products, energy, power
• Provide timely insight into market dynamics, supply-demand balances, price trends
• Identifying business and investment opportunities
• Develop, evaluate, and execute of business strategies
• Develop and maintain energy/power market models
• Prepare reports, dashboards to senior management and stakeholders
• Assess short and long term risk in energy markets and provide recommendations
• Occasional business trips
• Potential to business development role

about the manager/team

• AWS, cash allowances
• Report to Head of Finance in Singapore Office
• CBD
• Hybrid working
• Medical, dental insurance
• Collaborative team
• MNC culture

skills and experience required

• At least 3 years of related experience in energy/trading/related field
• Strong analytical and research skills
• Experience in Excel/Python/Power BI/ Tableau/ Bloomberg/Platts
• Deep understanding of fossil-based fuels market (trends, key players, regulations, environmental policies)
• Excellent communication skills, team player
• Familiar with trading platforms and risk management

To apply online please use the 'apply' function, alternatively you may contact Joanie Lau at 8938 3128.

(EA: 94C3609/ R23112944 )

Business Analyst

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can demonstrate emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Collaborate with business stakeholders to understand their requirements, translating complex problem statements into clear, actionable solutions.
• Apply visualization tools in accordance with Aon’s standards to build insightful dashboards that communicate data trends and outcomes to stakeholders.
• Conduct detailed analyses of various datasets to identify patterns, trends, and commonalities that support evidence-based decision-making.
• Strong storytelling skills to present dashboards with a clear flow, enabling business stakeholders to understand insights and make informed decisions.
• Be responsible for the management of master data and critical to project delivery including creation, updates, and deletion, ensuring accuracy and reliability at all stages.
• Ensure compliance with organizational standards while supporting initiatives that promote data integrity and normalization.
• Develop and implement practices for commissioning, transformation, and clean-up of datasets.
• Detect and resolve data quality issues by defining data quality checks and recommending comprehensive solutions.
• Exercise a meticulous eye for detail to identify outliers and anomalies in addressing potential issues proactively to safeguard the reliability of analytics.

How this opportunity is different

In this pivotal role, you will maximise your expertise in health claims and coding datasets to advise strategic decisions for our clients. Your expertise in data management and ability to analyze trends and articulate compelling narratives through data will be instrumental in guiding our initiatives

Skills and experience that will lead to success

• A Bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred.
• Relevant experience in data analysis, business analytics, or visualization, preferably within the health insurance domain, with experience handling health claims data.
• Knowledge and experience with data collection and processing tools and technologies.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and data querying tools.
• Strong analytical skills with ability to interpret and manipulate large datasets effectively.
• Excellent communication skills for engaging with internal teams and handling stakeholder relationships.
• Experience in stakeholder management to ensure alignment with business objectives and goals.
• Meticulous with robust organizational skills.
• A good knowledge of healthcare coding datasets, including ICD, CPT, and APAC country specific coding sets, is a plus.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

About Us

Theme International Trading, a subsidiary of Theme International Holdings Limited (listed on the Hong Kong Exchange: 0990.HK), is headquartered in Singapore. As a premier liquidity provider for listed derivatives across various exchanges, we empower our team and leverage advanced technology to drive exceptional performance and returns.

Established in 2018, we have grown into a leading market maker in diverse commodity derivative markets. As we continue to expand into a broader range of asset classes and products, we are seeking driven individuals with high integrity to join our dynamic and collaborative team.

Responsibilities

• Work closely with various teams: trading, operations, financial modelling to ensure processes in place keep the firm’s risk exposure to the minimum
• Monitor trading activities and open positions to ensure traders adhere to risk parameters
• Reconcile and validate traders’ records & P&L with statements from clearing brokers and highlight discrepancies daily
• Highlight potential risks of the existing portfolio to management and traders
• Implement risk framework for new products and review existing framework to adapt to the changing market conditions
• Coordinate with technology and quant teams to improve and develop tools/platforms to assess risk efficiently

Requirements

• Education: Currently in the last year of a Bachelor's or Master's program in Quantitative Finance, Financial Engineering, or a related field.
• Proficiency with Python is a must
• Meticulous, possess strong integrity and good interpersonal skills
• Able to work in a dynamic environment

Benefits

• Comprehensive employee medical insurance, covering GP, specialists, hospitalization, and dental
• Daily office-provided lunch
• Access to an in-house gym and shower facilities, plus weekly workout classes
• Fully stocked pantry with breakfast supplies, snacks, and appliances (e.g., stove, steam oven, coffee machine) for everyone to enjoy

How to apply

Interested applicants please submit your CV and cover letter directly to [email protected]

Job Description:

DC Byte is the leading provider of commercial research and consultancy in the field of data centres and digital infrastructure. We are changing how market developments are being analysed and tracked through

our unique property management platforms. We have grown from a concept to a profitable platform and

consultancy in five years, with locations in London, Washington DC, and Singapore.

Our research and team have been quoted by leading publications such as the Straits Times and Nikkei Asia.

Decision makers at global leading firms – ranging from operators, real estate advisors and data centre

operators – use our Premiere Analytics Platform. Our clients are made up predominantly of the leading data

centre operators, REITs, funds, and developers. Our data has been cited in investment decisions by publicly

listed firms, with clients often leveraging our analytics and insights. Our team of analysts are regularly invited

to industry events and investor briefings to weigh in on the industry dynamics and outlook.

We are looking for motivated individuals to join our team and help expand our global offering. Our ideal

candidate would be professional and outgoing, with a passion for international business analysis. The role

offers rapid career progression in a fast-growing global industry, with potential opportunities for travel and

work abroad. Building relationships with our customers and with the data centre community sits at the core

of the role, so interpersonal networking and communications skills are essential.

What your first year as a DC Byte Research Analyst might look like:

First 3 months

· Internal and external training

· Gaining expertise on our Analytics Platform and other company tools

· Gaining expertise on designated market coverage

3 to 6 months

· First client engagements and requests – tailored presentations to investment teams, C-Suite and executives, real estate advisory teams etc.,

· Attending industry events and networking

6 to 12 months

· End-to-end consultancy delivery under guidance from Senior Analysts and team

· Public speaking opportunities/investor briefings to educate various stakeholders/audiences about market dynamics

*Business travel to the designated market is a core part of the role – the timing of this will be dependent on business requirements, industry events etc.

Responsibilities include:

· Maintaining the DC Byte Analytics Platform and ensuring quality and consistency of data within designated markets

· Networking with industry professionals to gather information on existing and future supply and demand, and further understanding of market dynamics.

· Researching data centre development from a variety of news, public filings, and mapping sources.

· Delivering presentations to clients and stakeholders in both public and private forums.

· Delivering bespoke research reports in line with the client’s aims and objectives.

· Providing insight on industry developments to support research, white papers, infographics, and consulting projects.

· Representing the company at international and domestic conferences and events.

Minimum attributes:

· Research competencies – kindly note that this is not a data analytics role, hence experience with analytics tools (R, Python etc.) is not required

· Triangulation of information from various qualitative sources, consideration of industry drivers, market contexts and dynamics, wider geopolitical and economic landscape etc.

· Analytical and critical thinking skills

· Strong interpersonal skills, comfortability with networking

· Good writing and presentation skills for both interpersonal communication and deliverables (e.g., reports, commentaries etc.)

· Attention to detail

· Good attitude and willingness to learn

· Self-starter, proactiveness, adaptability

· Ability to work independently

· Ability to work under pressure and meet deadlines, organisational skills

Preferred attributes:

· Degree in Business, Economics, Real Estate, or experience in an industry analysis/research role preferred. However, interested candidates with degrees in any other fields are strongly encouraged to apply

· Experience managing a research project from scoping to delivery

· Network of data centre professionals across the APAC region

· Multi-lingual –English & Mandarin mandatory. Cantonese desirable too.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

About the role:

This exciting role in the Carbon Trust’s Singapore office has the primary function of supporting the delivery of the broad portfolio of Carbon Trusts advisory work, including corporate decarbonisation roadmap and footprinting projects, large scale Government or donor and philanthropic grant programmes across Southeast Asia.

Example activities that the candidate might get involved in:

1. Developing credible decarbonization targets and a feasible roadmap together with a corporate client’s sustainability team;

2. Improving the enabling environment for Energy Efficiency (EE) by supporting governments to reform of policy frameworks, regulations and standards, develop market enabling financial mechanisms;

3. Working with utilities or governments to chart out pathways and policies needed for retiring their coal power fleets and enabling their renewable energy deployment ;

4. Supporting financial institutions and their clients on the practical steps to raise and grow green financial flows in the market place

This role will form part of Carbon Trust’s delivery team, working closely with colleagues across the Carbon Trust, external stakeholders and broad range of clients. The role also has external engagement responsibilities, including managing relationships with clients, in-country partners and leading discussions with key stakeholder groups as part of project delivery.

This position will also have the opportunity to support the Carbon Trust’s business growth through providing business development and marketing support to the team and to work on other projects with corporates, governments, multilateral and public sector organisations across the Southeast Asia region. The successful candidate will have an understanding of corporate sustainability and green finance frameworks, low carbon and/or energy policy space within Southeast Asia, with a combination of quantitative and qualitative skills.

About us:

The Carbon Trust is a global climate consultancy driven by the mission to accelerate the move to a decarbonised future. We have been pioneering decarbonisation for more than 20 years for businesses, governments, and organisations around the world.

We put impact before profit – and reinvest any surplus into achieving our mission. That means we are impartial, objective and true to our vision - where environmental sustainability and economic realities go hand in hand.

Drawing on a network of over 400 experts internationally, the Carbon Trust guides organisations through their journey to Net Zero. From strategic planning and target setting to delivery, activation, and communication - we provide smarter ways to turn intent into impact.

Main duties and responsibilities:

The role consists of the following activities related to programme/project delivery and management (70% of role):

· Supporting the delivery of projects with corporate clients or governments in a range of service areas, such as organizational and product carbon footprint, assurance and labelling, Science-Based Targets, climate risk and opportunities, analysing existing regulations and best practices and developing progressive policy targets etc

· Conducting primary and secondary data collection (e.g. through interviews, surveys and desk-based research)

· Developing and applying frameworks for analysis and problem-solving.

· Executing analytical tasks on projects, such as market analysis, business and financial analysis and data modelling

· Building and overseeing complex models in Excel

· Communicating findings orally and in writing (e.g. writing reports or producing PowerPoint slides)

· Develop and maintain long-term working relationships with clients and beneficiaries

· Provide programme management office support, project management delivery, financial administration and other ad-hoc support to ensure the highly efficient and profitable delivery of programmes and projects

The role consists of the following activities related to business development (30% of role):

· Support the identification and development of new business and project opportunities for the Carbon Trust organisations across Southeast Asia

· Feed market insights into the wider marketing team and business, to support proposition development and business development

· Write high quality proposals that reflect the needs of prospective clients and clearly describe the Carbon Trust’s methodology and credentials

· Support delivery of global and regional marketing and communications campaigns with Southeast Asia focus

· Prepare engaging and innovative media content for social and other channels, tailored to our target audiences, engaging and innovative

· Create compelling marketing toolkits and case studies, based on local projects and expertise

Key skills we are looking for:

• Excellent quantitative, analytical and problem-solving skills
• Experience of managing research, including defining methodologies and ensuring the quality of outputs
• Ability to grasp and apply technical information across a broad spectrum of markets, industries and organisations
• Excellent Excel skills and ability to organise data for analysis
• Strong oral and written communication skills, including experience using MS PowerPoint
• Strong interpersonal skills, with the ability to build and maintain productive relationships and influence decision-making, tailoring approach depending on the seniority level of business contacts
• Ability to work effectively with colleagues in a team environment, and to work on multiple client projects across a given time period
• Ability to think and work independently, taking the initiative and ‘ownership’ of tasks, having strong organisational and time management skills
• Evidence of experience in corporate sustainability consulting and carbon accounting will be an advantage
• Evidence of experience in communications, marketing, will be an advantage
• Fluent spoken and written English. Proficiency in any other languages used in Southeast Asia would be desirable

Qualifications and experience:

• Degree educated (or equivalent), with preference in business, energy systems, engineering, economics, environmental science, public policy
• Some demonstrable experience gained working either in a relevant role for a government, multilateral or public sector organisation, or as a sustainability consultant working across energy, climate change or corporate sustainability sectors
• Demonstrated knowledge of low-carbon development mechanisms such as energy efficiency, energy transition, renewable energy, carbon markets, etc
• Strong knowledge of Southeast Asia landscape on energy policy, climate change, green finance and environmental sustainability in Southeast Asia

Interested applicants please send your resume to [email protected]

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• To enhance existing support processes to maintain/improve service level & quality.