Job Description

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
• Update customer information in the database

Requirements

• GCE ‘O’ level
• Prior experience in telemarketing or sales function and/or the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

- Represent a top Global Bank

- Portfolio Construction and Portfolio Management

- Update clients on market movements and the economy

- Business Development to onboard mass affluent and high net worth clients

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Introduction of Wealth Management tools to clients

- Customised career progression (Sales or Management Track)

Training provided

- Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- Communications training

- Management training

- Structured training to put you on the path of success

Requirements:

- Go Getter

- Excellent communication skills

- Highly motivated individuals who work well in a team

- Local Diploma / Full 'A' Level Cert / Degree

- Candidates with a background in Wealth Management or Sales would have an added advantage

About the job

• Identify opportunities to promote banking products across existing and new customers
• Conduct financial needs analysis to understand customers' financial goals and offer wealth management solutions such as insurance, structured deposits, loans and investment products
• Ensure compliance to service standards and provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum Diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA License No: 11C5502 | EAP Registration No: R2199597

[Job ID: 401769]

Key Responsibilities:

• Manage HNW client portfolios.
• Serve domestic clients in Singapore and international clients from non-assigned countries.
• Promote a comprehensive range of financial products, including FX Trades, Bonds, Structured Notes, Funds, and Bancassurance.
• Leverage the bank’s broad product offerings to fulfill clients' wealth management objectives.

Requirements:

• Prior experience as a Relationship Manager within Priority/Privilege/Premier Banking.
• Personal Bankers with a proven sales track record or Financial Advisors qualified for MDRT are encouraged to apply.
• Demonstrated sales expertise and ability to work with high-net-worth (HNW) clients.
• Knowledge of wealth management products like FX, bonds, and structured notes.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Roles and Responsibilities

• Engage and prospect new offshore clients in regions such as SEA, North Asia & South Asia.
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of cross border regulations
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Assist the Group Finance Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Ensure all financial, accounting and analytical reports are prepared according to the management policies and accounting standards
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Complete and submit all GST returns and ensure compliance
• Review CIT returns to be submitted by Tax Agent
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the manufacturing activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance or related field with 3 to 5 years of working experience, including experience in manufacturing costing, and supervisory experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

Accounting & Reporting (30%):

• Supporting the day to day general ledger accounting and reconciliation, financial reporting and analysis – Using QuickBooks (or Xero)
• Support in all monthly, quarterly and annual close activities which include analyzing accounts, journal entries (and/or amending them), performing account reconciliations, and preparing reports and financial documents
• GST-Filing: Collate all the necessary documentation and reports, ensure approval by Company Directors and submit to Head of Finance

Finance (40%):

• Organise the planning and forecasting process to build a complete picture of our P&L
• Develop dashboards and projectors using QuickBooks
• Provide support on costings for project proposals to clients
• Handle company payments as required, including creators involved in Crowdsourcing
• Invoice and accounts payable: Issue invoices to clients as per project schedule. Ensure on time payment from clients. Ensure payment on time to suppliers, as per our commitments and cash flow position
• Track time sheets of whole team to analyse/report profitability on a project by project basis

Overall Team Support (30%):

• Prepare Director’s claim on monthly basis
• Record and keep track of employees’ leave benefits
• Ensure time sheets are submitted on weekly basis
• Provide support with Expenses for the team
• Administrative support (travel, venues materials, external participants etc)
• Any other ad-hoc admin duties as required

Requirements:

• Bachelor’s Degree in Accounting, Finance, or related field
• Demonstration of key finance competencies and qualifications, ideally with 2 or more years of experience
• Strong FP&A and controllership background
• As the Finance Spark, one needs to be a self-starter and proactive person
• Willing to learn quickly, not afraid to speak up (or have a POV), want to make a difference
• Ability and tact to work across very different cultures (form Europe to Asia)
• Familiar with Quickbooks, Xero and Microsoft Office suite (Excel in particular) and digitally savvy
• Ability to effectively interact with external stakeholders including advisors, clients, banks, and regulatory bodies such as ACRA and IRAS
• Strong analytical skills, and knowledge of GAAP accounting principles
• Ability to work independently, proactive, motivated
• Meticulously detailed
• Working hours: 5 Days a Week, Regular Working Hours

Location: 10 Raeburn Park, Singapore 088702

Responsibilities:

1. Customer Engagement:

- Build and maintain strong relationships with customers.

- Provide excellent customer service and address inquiries regarding financial products and services.

- Actively engage in cross-selling and upselling financial products to meet sales targets.

2. Product Knowledge:

- Stay updated on the bank's products and services.

- Effectively communicate product features and benefits to customers.

- Assist customers in selecting the right banking products to meet their financial needs.

3. Sales Targets:

- Achieve and exceed monthly sales targets.

- Identify opportunities for revenue generation and actively pursue them.

- Collaborate with team members to enhance overall sales performance.

4. Documentation and Processing:

- Assist customers in completing necessary documentation for various financial transactions.

- Ensure accuracy and compliance with financial regulations in all customer interactions.

- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.

5. Compliance:

- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.

- Ensure that all customer interactions and transactions comply with internal policies and external regulations.

6. Problem Resolution:

- Address and resolve customer issues and complaints in a timely and effective manner.

- Collaborate with other departments to resolve complex customer inquiries.

7. Team Collaboration:

- Work closely with team members to achieve overall goals.

- Participate in team meetings and contribute to a positive team environment.

8. Market Research:

- Stay informed about industry trends, market conditions, and competitor offerings.

- Provide feedback to management regarding customer preferences and market demands.

9. Training and Development:

- Participate in ongoing training programs to enhance product knowledge and sales skills.

- Share insights and best practices with team members to improve overall performance.

Qualifications:

- Local diploma or A Levels; bachelor's degree in business or related field is a plus.

- Strong interpersonal and communication skills.

- Knowledge of banking products and services.

- Ability to work in a target-driven environment.

- Attention to detail and strong organizational skills.

Benefits:

- Competitive salary and performance-based incentives.

- Health, and retirement benefits.

- Ongoing training and professional development opportunities.

- Opportunities for career advancement within the organization.

Seeking Singaporean to join as LCS Support Analyst (Banking) to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

You should possessed min 2 years working as Application support role for Enterprise Level applications running on full stack preferably in Java, Spring-boot, Microservices.

Training will be provided to the incumbent for the rest of skillset needed in this project.

• You should possessed hands on work experience on Linux/Unix/Windows environments and scripting.
• You should possessed Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Willing to work on the below shift hours as per project schedule

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Key Responsibilities:

• Achieve individual financial and non-financial goals by acquiring, growing, and retaining profitable Medium Enterprise customers, while staying within acceptable risk parameters.
• Contribute to the team’s overall objectives and drive optimal portfolio performance.
• Collaborate effectively with Relationship Managers, Credit Analysts, Team Managers, Segment Heads, as well as colleagues in CDD teams, and partners in Risk, Compliance, and other support functions
• Marketing and selling a wide range of products, including Trade Services, Lending, Cash Management, and Wealth Management.
• Preparing credit proposals and loan applications for clients, ensuring timely annual reviews.

Requirements:

• University graduate
• 5+ years of relevant experience serving business, commercial, and corporate clients.
• Strong product knowledge in trade, cash management, lending, and foreign exchange, coupled with a deep understanding of local industries, supply/value chains, and market environments.
• In-depth knowledge of operational procedures, documentation requirements, and banking practices and regulations related to commercial banking.
• Strong adherence to business guidelines and compliance standards.
• Sound understanding of financial markets and investment products.
• Excellent communication and presentation skills, with the ability to engage effectively with clients and internal stakeholders.

To apply online please use the apply function
(EA: 94C3609/ R21103354)

This role is part of the Commercial Canking team at a leading local bank, which is looking to expand its relationship manager portfolio, with a focus on the F&B segment. (middle - large SME focus)

This position is ideal for individuals currently in commercial banking seeking a move.

About the Job:

• Manage and acquire a portfolio of medium and large SMEs within the F&B industry, providing tailored trade solutions.
• Maximize revenue growth from customers, including up-tiering opportunities.
• Hone your credit skills and ability to build strong customer relationships.
• Prepare credit propositions for approval and ensure smooth implementation, disbursement, and utilization of lines.
• Ensure timely completion of credit reviews.

Requirements:

• A strong team player who is driven, proactive, and maintains a positive attitude.
• At least 5 years of experience in relationship management and credit - in a commercial banking/middle market set up.
• Excellent communication skills.
• Results-oriented with a strong focus on customer satisfaction.

(EA: 94C3609/ R21103354)

[Job ID: 401667]

• Conduct financial analysis and consultations with customers to understand their needs.
• Strengthen customer relationships by providing updates on market trends and financial products.
• Participate in marketing activities to attract new customers.
• Identify and contact potential clients.
• Provide excellent after-sales service.
• Organize and deliver sales presentations to various groups and organizations.
• Follow money laundering prevention procedures and report suspicious activities.

Requirements:

• Degree holder.
• Driven and goal-focused individuals who are passionate about financial planning and wealth management.
• Willing to work a 5.5-day week, with the flexibility to meet clients beyond regular hours.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Role: Business Analyst

Duration; 12months initial

Location: Changi, SG

• Collate and manage all the details regarding the CCTR application for the assigned business vertical

– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.

• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.

• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.

• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team

• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.

• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.

• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.

• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

• Manage end to end project life cycle including deployment plans and live verification with users.

APPLY HERE or send your CV to [email protected]

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Universal Banking Ambassador.

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers with the highest service standards
• Manage customer queries, issues, feedback and complaints with appropriate advice
• Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
• Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
• Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Identify our customers’ wealth, protection and home loan needs and refer them to appropriate officers
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
• Attend to the operational needs of the branch and business where required by line managers or Branch Director

Qualifications

• Diploma qualification with relevant customer service experience
• Proven sales experience is a plus
• Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
• Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JY14&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Principal Responsibilities:

• Develop and manage a Premier customer base, building long-term relationships with an assigned portfolio of clients.
• Oversee the total wealth of clients, matching financial and investment product solutions to their needs.
• Demonstrate a genuine interest in customers, helping them achieve their financial goals.
• Collaborate with Product Specialists to provide advanced technical support and address multiple client needs.
• Promote Premier services to potential clients, explore their needs, and refer them to relevant business units when necessary.

Requirements:

• University-level education, preferably in finance, business, or a related field.
• >4 years of experience in a client-facing environment within banking with strong relationship-building skills.
• Proven sales ability with a customer-centric approach and excellent communication and interpersonal skills.
• A strong understanding of financial markets and a genuine interest in staying informed.
• A mature, independent mindset with the ability to perform effectively under pressure.
• Relevant CMFAS cartificates

To apply online please use the apply function
(EA: 94C3609/ R21103354)

JOB PURPOSE:

• Support role for the relationship managers

PRINCIPAL ACCOUNTABILITIES:

1. Client onboarding and ongoing KYC : to work closely with customer, onboarding team and compliance team to ensure smooth onboarding / KYC / CDD / AML in time.

2. Client servicing: to ensure day-to-day customer queries are handled in a timely manner.

3. New business: to support the relationship managers in assessing the viability of the new transaction, in ensuring timely submission of account opening, credit proposals, deal presentation slides and manage the credit process and turnaround time. To attend roadshows and make customer visits with relationship managers

4. Ongoing account monitoring and customer relationship managing :

Be able to :

• ensure timely submission of periodically account reviews and loan reviews, conduct post-lending monitoring of approved conditions/covenants. To raise waivers arising from deviations from bank policies and approved conditions/covenants.
• develop and manage customer portfolios as well as conduct regular credit reviews to maintain healthy loan portfolios;
• visit customers periodically with RM to update the latest situations of customers and develop new business;
• implement transaction monitoring, ask customer provide transaction information or supporting documents.

5. Regulatory: to ensure regulatory checklists are completed and maintained in accordance with bank policies and requirements.

6. Any other duties that may be assigned from time to time by HOD and RM.

KEY COMPETENCIES:

• Minimum years of experience : 1-3
• AML / KYC knowledge and experience
• Good credit and financial analysis skills
• Presentation skills
• Product & Market knowledge
• Operational and administrative skills
• Communication & interpersonal skills
• Basic customers’ relationship management skills
• Analytical and problem-solving/decision-making skills
• A team player and can work independently
• Will deal with Mandarin-speaking stakeholders and documents. Proficiency in English and Mandarin is essential

*Seeking for an Assistant Relationship Manager with minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for an Assistant RM to be part of their team.

JOB RESPONSIBILITIES

• Assist the Corporate Banker's coverage and managing of the clients
• Conduct credit analysis, write credit papers and reports
• Perform credit reviews for the bank’s client
• Liaise with customers on any queries
• Monitor the bank’s loan portfolio
• Assist in the funding operations
• Ensure proper KYC and documentation
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

The Company

Our client is a prominent financial services organization with a global footprint, is seeking a Privilege Banking Relationship Manager (Indonesia) to join their expanding team.

The Role

• Build and manage relationships with privilege banking clients, understand their financial needs, and provide tailored financial planning and advisory services to grow their portfolio.
• Deliver regular market updates and recommend suitable wealth management products.
• Ensure exceptional service levels to meet client expectations and enhance their overall experience.
• Adhere to internal compliance standards, including KYC and AML requirements.

The Requirements

• Proven experience in wealth management with a successful track record in managing client portfolios (Personal/Privilege Banking).
• Strong knowledge of financial markets and investment products.
• Excellent interpersonal and relationship-building skills, combined with a driven mindset to thrive in a dynamic and challenging environment.
• Fluency in Bahasa Indonesia (native or professional level) is required for effective communication with native Indonesian privilege banking clients (offshore).

The Benefits

Our client provides significant opportunities for career advancement within their organization. They strongly believe in investing in their employees' career development to ensure job satisfaction and maintain a low attrition rate within the organization.

Next Step

If you are interested in applying for this role, please submit your resume through this portal or send a copy of your CV (Word document) to [email protected].

EA Reg No. R1217793

EA License No. 23S1593

Our client is a local bank.

6 Months - 1 Year Contract

Responsibilites:

• Assist in Contact Centre Duties (Answering of customer enquiries, escalate to relevant department, initiate callbacks to customers to confirm details and resolve concerns)

Requirements:

• Experience in a Contact Centre, Banking or Customer Service environment will be advantageous
• A strong service mindset and ability to take ownership to deliver excellent service at all times is essential

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Role Description Summary:

• The position is to provide supports to Client Onboarding terms of opening new accounts, KYC reviews.
• The role requires working in close collaboration with AML, Compliance, ORM, and Front Office & Legal.

Roles and Responsibilities:

• Provide expert advice to Client Advisors on complex account structures and KYC/AML cases the business is confronted with.
• Act as sparring partner for Client Advisors in all AML / KYC related topics.
• Support and advice Client Advisors in completing the KYC information in line with Bank Group standards.
• Oversee and monitor the entire KYC process including coming due and overdue KYC cases.
• Training of Front office staff on legal documents and KYC related subjects.
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes.
• To understand the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes.
• Escalation of operational, regulatory, and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
• Involved in design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement.

Qualifications:

• Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred.
• Knowledgeable and experienced in operations, account documentation, risk management, Sophisticated AML/KYC knowledge and experience in banking or financial industry for at least 2 years.
• Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs.

Personal Competencies / Skills:

• Mature, strong analytical and problem-solving ability.
• A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule.
• Excellent interpersonal skills and the ability to manage relationships with all levels.
• Strong customer relationship, communication, and presentation skills
• Problem solving skills.
• Strong process and project management experience would be an advantage.

We are looking for a Software Engineer to join the regional trading team on a 12-month contract, with the possibility of extension. There is also potential for the candidate to transition to a permanent role depending on performance and business requirements.

About the team:

This team develops advanced solutions for pricing, facilitation, portfolio management, market making, and quantitative analytics to support multiple Equity trading desks and asset classes. The ideal candidate will have hands-on experience in automated Equities trading using C++, as well as a strong passion for modern software architecture and development practices.

Key Responsibilities:

• Enhance and maintain components in a comprehensive system for systematic risk trading, utilizing modern C++ and Python. This includes integrating with q/kdb+ for analytics and building user interfaces for command and control.
• Analyze business requirements from the Equity Line of Business (LOB), design architecture, and develop core components, including low-latency C++ applications for activities like market making.
• Collaborate with the Site Reliability Engineering team to ensure top-tier reliability and scalability.
• Develop extensive experience in C++ programming on Linux platforms.
• Possess a deep understanding of building quantitative electronic trading applications, with preference for those experienced in automated on-exchange market making.
• Work within an Agile development framework and follow best practices.
• Communicate effectively with both technical and non-technical stakeholders.

Desirable Skills:

• Knowledge of Equities, Futures, Options, and FX asset classes, along with algorithmic trading experience in these areas.
• Practical experience with Python development.
• Familiarity with regulatory requirements for trading in APAC markets.
• Experience in architecting applications for Cloud and/or containerized environments.

Argyll Scott Consulting Pte Ltd

Job Description

• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.

• Support the public markets team RMs in client KYC documentation, account opening and onboarding.

• Assist RMs in fixed deposit (FD) matters such as placements, rollovers, withdrawals.

• Lead the client account maintenance processes, including change of account mandates, multi-currency account (MCA) currency opt-ins, fee debiting, fee waivers, entity/account name changes and account closure procedures

• Be in charge of payments and transactional matters – including RFI queries, manual exceptions, agent bank queries, GIRO rejections.

• Assist RMs in account retagging and data cleanup and maintenance

• Any other adhoc tasks / projects assigned by the RMs/team from time to time on revenue data collation, events, sales, marketing, etc

• Support a smoother end to end journey for customers from onboarding to settlement of trades by working closely with product teams and support units.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

Responsibilities:

• Conduct capability assessments and plan operational transformations aligned with strategy.
• Analyze and document "As-Is" and "To-Be" processes, focusing on digital servicing, productivity, and data insights.
• Collaborate with business units to gather and define functional/non-functional requirements.
• Transition requirements to technical teams, supporting system analysis, testing, and user training.
• Address test findings, manage project changes, and ensure accurate documentation.

Requirements:

• Bachelor’s degree in engineering, business, or finance.
• 10+ years of experience in banking or consulting, with expertise in retail banking operations and products (e.g., CASA, Loans, Wealth).
• Strong skills in process design, problem-solving, and quantitative analysis.
• Proficiency in Lean/Agile practices, customer journey mapping, and digital transformation is a plus.
• Effective communicator with experience in change management and project fundamentals.

Domain Knowledge:

• Retail banking operations, contact centers, and service excellence.
• Familiarity with scalable and cost-effective technology and operational solutions.

EA License number: 11C4879