Executive, Retail Operations (Energy Retail - SG & SEA)
Full-time
Senior Executive
11 months ago
Purpose and Scope
Supports the development of billing system project and assists in the planning and execution of project related activities.
Key Ro..
Purpose and Scope
Supports the development of billing system project and assists in the planning and execution of project related activities.
Key Roles and Responsibilities
- Understanding Business Operations to automate solutions to streamline existing work process in a new billing system.
- Managing documentation such as user requirement report, project status report, functional specification, update/create process flowcharts and procedures aligned to the new billing system.
- Participate in UAT
- Participate in data migration and validation activities
- Participate in Go-Live activities and work on Post-Live bugs and enhancements
- Provide billing and collection support as and when required
- Other ad hoc work assignments as and when required
Qualifications & Experience
- At least a Diploma holder
- At least 2 years relevant working experience preferably in the utilities industry, specializing in a billing or collection role
Skills/competencies & Preferred Characteristics
- High proficiency in Microsoft office products (Excel, Word, PowerPoint, MS Dynamics AX) and Power BI
- Ability to work independently, take initiative, set priorities and see projects through to completion
- Employ problem-solving and analysis skills
- Ability to work well with others under tight deadlines and respond to changes in priorities
- Excellent communication and interpersonal skills
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