Job Description
Location: Remote
What you’ll achieve:
The Senior Fraud Advisor is a key member of Outseer's Customer Success team, responsible for delivering exceptional fraud detection and prevention services to customers. This role requires advanced expertise in fraud analysis, data analytics, and consultative skills to ensure customers effectively utilize Outseer products for detecting and rejecting fraudulent activities. The Senior Fraud Advisor will engage directly with customers, providing expert guidance, conducting in-depth data analysis, and facilitating successful consulting engagements.
Customer related engagements may include a deep analysis of data to determine the best possible rules, provide expert guidance on how our products work and provide the missing link between customer experiences/issues and the product’s internal development and future enhancements. Having a strong data analytics background is a necessary skill for this role while also being able to successfully communicate with customers.
Essential Requirements
· Analytical Consulting: Utilize an advanced data analytics background to perform in-depth data analysis, identify complex fraud patterns, and provide expert guidance on rule enhancements for customers. Offer consultative services on best practices for effectively managing fraud detection using Outseer products.
· Customer Engagement: Lead end-to-end execution of consulting engagements by evaluating customers' utilization of Outseer systems, conducting comprehensive data analysis, and delivering expert guidance. Serve as a subject matter expert, answering customer questions, explaining system usage, and guiding customers on best practices.
· Customer Meetings: Facilitate and lead regular customer-facing meetings, addressing inquiries, and assisting customers in achieving their fraud detection goals. Act as a trusted advisor, providing strategic insights and recommendations to help customers succeed in their fraud prevention efforts.
· Reporting and Analysis: Generate comprehensive monthly, quarterly, and annual reports on customers' system usage, rule performance, and actionable recommendations for enhancing future performance. Conduct thorough internal research to address customer inquiries, provide valuable feedback on best practices, and ensure timely resolution of fraud detection-related issues.
· Data Analysis: Perform intricate analysis of customer data using advanced methodologies to investigate specific customer requests, identify system performance findings, and make informed decisions regarding risk sensors. Present findings through visually appealing and easy-to-understand graphical results, presentations, and reports that cater to both internal teams and customers of varying technical expertise.
· Cross-Functional Collaboration: Collaborate with other teams and team members to deliver comprehensive solutions and exceptional service to customers. Coordinate with internal stakeholders to ensure customer needs are met, contribute to product development by bridging the gap between customer experiences and product enhancements, and drive continuous improvement initiatives.
Desired Requirements
· Bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, Statistics/Data Science, etc.) or equivalent experience in technical consulting roles.
· 8+ years’ experience in hands-on data analysis on big data and statistical models.
· 6+ years of demonstrated success in customer-facing engagements/ activities.
· Advanced analytical consulting skills, backed by a strong data analytics background.
· Proven expertise in fraud analysis, data analytics, or a similar role, preferably in the financial industry or fraud prevention field.
· Exceptional ability to analyze complex data sets and derive meaningful insights.
· Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
· Demonstrated track record of successfully leading customer engagements and building strong customer relationships.
· Customer-centric mindset with a passion for delivering exceptional service and driving customer success.
· Proactive problem-solving abilities and attention to detail.
· Ability to work collaboratively in a dynamic team environment and manage multiple priorities effectively.
· Willing to travel up to 25%
Desired Behaviors
· Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
· Proactive Action:Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
· Effective Workload Management:Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.
· Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.
· Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.
· Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.
· Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.
· Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles.
· Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.
