About HOYA Surgical Optics (HSO)

HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.

HSO empowers cataract surgeons all over the world with innovative ophthalmic devices and services, with an attention to detail that helps them achieve better surgical outcomes and better practice results. Our commitment to delivering these results is grounded upon a quality management system that is continuously improving to meet changing global regulatory requirements and our entrepreneurial drive to be the brand of first choice.

At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development,
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond themselves and are impact-focused,
• Consider the needs, challenges, and objectives of every person with whom they interact, and
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Service Lead - Network

Works closely with and have impact on: All Global Functions

Reports to: Director, IT Infrastructure & Operations

Function: Global IT

Work Location/Site: Singapore / Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Lead and mentor network engineers and team members.

Operational

• Maintain and operate various networking technologies including:

- Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.

- Network components such as routers, switches, wireless access points (WAP), SSL VPN.

- Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).

- Automation experience (Ansible or Terraform).

- Security products such as firewall, IPS, WAF.

• Have L2/3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 5 years of work experience is required in managing network operations with at least 2 years in complex enterprise network engineer role; international experience desired.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of data centre architectures, experience in planning, design & implementation of data centre infrastructure.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• 10%-15% of time

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Main Responsibilities:

• Promoting the company’s existing brand and introducing new products to the market
• Identifying opportunities and strategies to increase sales
• Implement strategic & tactical marketing initiatives, i.e. product launch, advertising, events and social media within relevant channels that can include retail, E-commerce, food service, and other B2B partners
• Identify new opportunities that can influence brand growth
• Manage budget and profitability through cost, marketing spend control, pricing, and exercise management
• Analyses the market trend to understand the needs of the local markets
• Responsible for monthly forecast and planning of sales and key account management
• Develop and implement strategic sales and marketing plans and forecasts
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
• Participate in new product and pricing planning and execution
• Manage a team of salesman
• Provide regular reporting on agreed timelines with Director
• Other duties as may be assigned from time to time by the Director

Requirements:

• Local Polytechnic / Diploma / Degrees in Business / Marketing
• Experience with modern trade (i.e. supermarkets, convenience store) and social media marketing
• Familiar with Microsoft Office, products costing
• Willing to travel out of Singapore to meet buyer
• Fresh graduates are welcome to apply

Additional Information:

Please provide following information in the resume

1) Reasons for leaving

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

About the Role:

Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.

Roles and responsibilities:

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Possess a diploma or degree in any discipline
• At least 2-3 years in customer service related functions
• Experience in planning & scheduling
• Proven track records of thriving under fast moving environment

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

Highlights

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for class 3,4 & 5 driving license holder/ Experienced
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal.

Job Requirements:

• Candidates with no experience are welcomed!
• PSLE pass in English
• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)
• Safety-conscious and have a good driving record without significant violations or accidents
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am - 7.30pm (meal break included)
• Night Shift: 7.30pm - 7.30am (meal break included)
• Candidates may choose any preferred shift (Day/Night/Rotating)
• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

Job Responsibilities:

• Take charge of fitness/dance studio operations
• Building exceptional customer relationships with our members and new customers
• Assist in advising and handling enquiries relating to Bungee Workout / Dance / Yoga classes
• Attend to sales enquires, and follow up on sales leads

Job Requirements:

• Good team player
• Positive attitude and willing to learn
• Customer oriented
• Entry level welcome to apply
• Relevant retail experience will be highly advantageous

Benefits: Healthcare and complimentary access to dance/fitness class!

Working Location: 450 Alexandra Road, Singapore 119960

Job Description & Requirements

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$4,500
• Service Bonus
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Still unsure? You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly career advisors!

Position Summary:

The AV Service Engineering and Operations Coordinator is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of autonomous vehicles.

Key Responsibilities:

Level 1 Troubleshooting and Technical Support:

• Provide on-site Level 1 troubleshooting support (when activated) and debugging for technical issues encountered. Work with Level 2 support to identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions.
• Collaborate with specialized teams or senior engineers to escalate complex issues beyond Level 1 for further analysis and resolution.
• Offer comprehensive customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction.

Data Collection and Analysis:

• Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms
• Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance

Maintenance Coordination:

• Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety.
• Develop maintenance schedules, ensuring adherence to protocols and manufacturer's guidelines for regular inspections, software updates, and component replacements.

Documentation and Reporting:

• Maintain meticulous records of Level 1 troubleshooting procedures, data collection findings, and maintenance activities performed on the buses.
• Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis.

Operational Coordination:

• Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet.
• Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements.
• Propose and implement improvements to enhance operational efficiency, reliability, and customer satisfaction.

Any other additional duties not listed above but deemed appropriate for product and operations support by project basis.

Qualifications:

• Minimally a diploma in relevant Engineering field with equivalent work experience, with a focus on mechatronics preferred
• Familiarity with Unix (Ubuntu) environment
• Good understanding of Class 4 autonomous buses equipped with SAE Level 4 autonomy, including sensor technology, control systems, and software.
• Proficiency in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment
• Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders.
• Dedication to meticulous documentation and reporting practices.
• A Class 3/4 driving license will be an added advantage.

Experience:

• 3-5 years of hands-on experience in service engineering, technical support and/or operations coordination. Prior experience related to Class 3 and 4 vehicles will be an advantage.

Highlights:

• High Salary with Attractive Bonus Package (Service Bonus)
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Still unsure? You can contact (message or call) +65 +65 8035 8901 to arrange to speak to our friendly career advisors!

The successful candidate will be awarded a 2 year full time contract with eligibility to AWS/Variable Bonuses and Annual increment.

To work with the team to ensure that all operations are carried out smoothly for the SIM Service Desk and the Centralised Control System (CCS) to provide quality and efficient support to Entities.

• Ensure that operations are carried out smoothly for the SIM Service Desk, Centralised Control System (CCS) and Classroom Recording Systems to provide quality and efficient support
• Provide first call resolution to users and render efficient support and quality service
• Ensure all calls and emails to Service Desk are responded to or assigned to the relevant department.
• To ensure assistance for stakeholders (staff, students and lecturers) is within the expected SLA and to ensure the smooth operations for academic lessons, events and campus activities.
• Attend to calls and emails from SIM/SUSS users (staff, students & lecturers), assesses and assigns a severity classification to the case
• Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions.
• Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
• Drive continuous enhancement of Service Desk’s First Call capability with the objective of improving customers’ experience with timely and efficient issues resolutions

Requirements

• Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)
• Monthly Shift allowance to be paid on top of salary
• Reimbursement for transportation home after 10.30pm
• Diploma Holders, preferably in a related field (eg. IT)
• Working experience in Service Desk environment
• AV/IT/M&E knowledge
• Well versed in Microsoft Office
• At least 3 years of work experience

• Responsible for installation, commissioning, routine maintenance, trouble-shoot and repair of scientific equipment

• Prepare service test report and IQ/OQ documents for customers

• Prepare service quotation for maintenance and repair works

• Provide excellent customer service through product knowledge, handling customer feedback, prompt response and working closely with sales engineers

• Liaising with principals or suppliers for technical issues

• To take ownership for all assigned projects and assist in other jobs when required

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

1 One-north Crescent #07-02 (Will be shifting to 192 Pandan Loop in Oct 2024)

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Responsibilities:

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations, customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements:

• Minimum diploma, preferably in Logistics / supply chain management;
• Minimum 2 years experience in related fields;
• Have great communication and coordination skills.
• Strong command in written & spoken in both Chinese & English to handle queries and complaints from Chinese & English speaking customers;
• Familiar with express business and related knowledge.

Highlights:

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Job Responsibilities

• Procurement of a portfolio of materials/goods for assigned category.
• Manage and maintain relationships with existing suppliers, monitoring their performance and addressing any issues that may arise.
• Evaluate supplier performance and conduct regular performance reviews to ensure compliance with contractual agreements.
• Identify and evaluate potential suppliers and negotiate contracts, terms, and pricing agreements to ensure favorable terms and conditions.
• Conduct market research and analysis to identify trends, market conditions, and potential risks and opportunities.
• Collaborate with cross-functional teams to understand their requirements and provide procurement solutions that meet their needs.
• Monitor inventory levels, track deliveries, and ensure on-time delivery of goods and services.
• Identify cost-saving opportunities and implement strategies to optimize procurement processes and reduce expenses.
• Stay updated on industry trends, new products, and market conditions to make informed purchasing decisions.
• Maintain accurate records of purchases, contracts, and supplier information.

Prerequisites

• Minimum 5 years purchasing experience in foodservice supply chain.
• Degree in Supply Chain Management or its equivalent.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Strong negotiation skills with a track record of achieving cost savings and favorable contract terms.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in procurement software and tools, such as SAP, MS Offices applications.

Responsibilities

• Develop and refine products, including formulation, processing and packing labels in compliance with the regulatory requirements for local and export markets.
• Collaborate with R&D team to ensure new products can be exported to target overseas market.
• Conduct routine review of raw materials, in-process materials, and finished products and update the relevant halal certificates.
• Prepare and review technical documentations, including product specifications, quality reports and compliance documents.
• Prepare and submit documentation for certification applications and maintain compliance with certification standards.
• Ensure products meet relevant certifications (e.g. halal) and manage the certification process.
• To be appointed as Management Representative for halal and ISO standards.
• Conduct internal audit for quality and halal.
• Maintain accurate records of quality contract tests, certification processes, and product development activities.
• Generate regular reports on product quality, certification status, and improvement initiatives.
• Monitor industry trends and emerging technologies to drive continuous improvement in product quality and certification processes.
• Implement best practices and innovative solutions to enhance product quality and operational efficiency.

Prerequisites

• Minimum 3 years of experience in food product development, food processing, or a related field.
• Bachelor’s degree in Food Science, Food Technology, Chemistry, or a related field.
• Strong understanding of food safety regulations, quality assurance practices, and sensory evaluation techniques.
• Proficiency in using food processing equipment and laboratory instruments.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication skills, both written and verbal, with the ability to present complex information clearly.

This is a helpdesk officer role is an University. We are looking for -

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English and Mandarin to handle English and Mandarin speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Job Description

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Organizes and conducts routine analyses independently and in compliance with applicable methods, protocols, SOPs and regulatory agency guidelines
• Documents work and maintains study documentation and laboratory records
• Independently able to use and perform basic troubleshooting of laboratory equipment and software appropriate for assigned tasks, while learning to perform routine and non-routine maintenance
• Provides input and participates in project meetings
• Performs peer review and QC review of data
• Performs assigned workload on a daily basis and effectively completes multiple assignments.
• Contributes to a cohesive team environment and maintains a positive attitude. Plans individual workload in coordination with team members.
• Maintains a clean and safe laboratory work environment
• Understands data generated, and history of methods.
• Recognizes deviations from normal results and inform Study Director, Principal Investigator, and/or management of any problems and/or deviations that may affect the integrity of the data and participates in corrective action of problems.
• Identifies problems, determines appropriate actions, and implements solutions with support or independently as appropriate.
• Able to adapt to new procedures or particular needs as directed.
• Able to identify critical steps in an assay.
• Leads process improvement initiatives.
• Completes all required training courses.
• Trains and assists less experienced staff
• May assist in optimizing and validating methods for a variety of matrices
• Participates in client visits or calls as needed
• Learns to write text for reports, methods and, or protocols
• Knowledge of departmental procedures and policies
• Viewed as a resource within their team
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Job Requirements

• Bachelor’s Degree in relevant field (Laboratory experience may be substituted for degree)
• May work with potentially hazardous substances and/or radio labeled
  materials
• Mandatory immunizations and screening as required
• Expected to understand the process for handling hazardous wastes and receive on-the-job training for handling specific waste types in their job
  area
• Will be exposed to food allergens (ex. Milk, tree nuts, peanuts, fish,
  shellfish, etc.)
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top.
• Work requires use of PPE (personal protective equipment).
• Overtime and weekend work as required.
• Will be exposed to potential food allergens.

Looking for a proactive & experienced B2B field sales executive for our sales team. You will actively take ownership of our new wellness product, support business growth, & foster relationships with our clients.

What is needed from you:

• Comfortable doing outdoor sales & communicating with customers via face-to-face presentations.
• 3 years working experience in Pharmaceutical / wellness / healthcare / medical industry sales business environment.
• Self-motivated + result-oriented, with a passion for driving sales & achieving success.
• Comfortable with multi-tasking independently in a deadline-driven environment.

What will make you standout:

• Prior experience working in the healthcare setting or Passion for the health and wellness industry.
• 5 years or more Sales experience.
• Car ownership

Your new job:

• Meet prospects & clients face to face at their offices.
• Deliver sales targets for the Singapore market.
• Design business proposals for prospective individual/corporate partners.
• Develop & maintain consistent rapport with consumers/partners across all levels to understand business objectives & growth plans.
• Using data & statistics to develop a customer proposal for our products & campaigns.
• Manage a pipeline of activities across various direct marketing channels.
• Collaborate with online team to strategize & execute robust campaigns with a focus on customer leads selection & penetration, product sequencing, value propositions,
• Perform post-campaign analysis to evaluate KPIs & improvements to lift campaign results.

Working Hours:

• Mondays to Fridays 7.30am to 5.00pm

Responsibilities:

• Measure, weigh, and count products and materials.
• Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
• Mark and label containers, container tags, or products, using appropriate materials.
• Record product, packaging, and order information on specified forms and records.
• Sealing containers or materials, using the appropriate devices.
• Any other tasks as assigned by the Team Leader.

Requirements:

• Preferably with 1-2 years of working experience in related field.
• Pleasant, positive attitude and a team player.
• Able to commit till 31 Mar 2025.

About Us

Founded in 1980, Hong Food has established itself as a leading seafood wholesaler in Singapore. Our mission is to provide top-quality seafood and food products while maintaining the highest standards of service and sustainability. Our dedication to excellence has made us a trusted partner for a variety of clients, including restaurants, retailers, and food service providers.

As part of Hong Food, we're a dynamic and supportive team. We encourage open communication and value your contributions to our mission. Regardless of your role, your work plays a crucial part in our continued success.

Job Responsibilities:

Order Processing & Inventory Management:

• Receive and review orders for accuracy.
• Submit orders into the system.
• Confirm details with customers (specifications, quantities, delivery dates).
• Monitor and manage inventory levels.
• Coordinate reorders with the inventory team.

Customer Communication & Order Fulfillment:

• Address inquiries and provide updates on order status.
• Resolve issues related to orders.
• Coordinate with the warehouse for timely shipping.
• Generate and process shipping documents.

Data Entry and Documentation & Coordination/Collaboration:

• Maintain accurate order records.
• Update customer information and prepare reports.
• Work with sales and logistics for smooth processing.
• Provide feedback for process improvements.

Compliance & Admin Support:

• Ensure adherence to policies, regulations, and confidentiality.
• Assist with reports, correspondence, and special projects.

Job Requirements:

• Strong organizational and multitasking skills.
• Attention to detail and accuracy in data entry.
• Proficiency in order management systems and Microsoft Office Suite.
• Proficiency in accounting software such as AutoCount.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Work location: 181 Pandan Loop Block W, Singapore 128372
Nearest MRT Station: Clementi
Work Arrangement: 6 days per week

Roles & Responsibilities

• Salary $2500-3000
• Working location: Pandan Loop
• Working day: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Manage the company’s inventory and shipping system
• Provide support for periodic stock checks and stock takes
• Oversee & ensure inventory accuracy in the system
• Review inventory documentation, records and reconciliation of inventory discrepancies if any
• Liaise with warehouse personnel on inventory matters
• Ensure timely updating of shipment files
• Any ad hoc duties as assigned

Job Requirements:

• No experience required, OJT will be provided