Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Roles & Responsibilities

• A meat production worker works in meat processing factory main job is to handle the machinery that processes meat.
• To ensure that all required meat cuts are appropriately managed and packed so that they can be made ready for chilled stores.
• The main work of a meat production worker is to handle the assembly line for different processes one by one, to make sure that the end product is according to company policy.
• You will coordinate deliveries and ensure that all of our selections remain unspoiled and of the best quality.
• Sharpen and adjust knives and cutting equipment.
• Receive, inspect, and store meat upon delivery.
• Cut, debone, or grind pieces of meat.
• Weigh, label and price a variety of cuts of meat for on demand selections by customers an efficient manner that keeps customers satisfied.
• Cut or prepare meats to specification or customer’s orders.
• Store meats in refrigerators or freezers at the required temperature.
• Clean equipment and work areas to maintain health and sanitation standards.
• May be designated according to cut of meat boned as blade boner, chuck boner, harm boner, or type of animal boned.
• Rotate products to reduce the chance of any meat spoiling to reduce waste and loss of profits.
• Maintain and clean to meat preparation counter to reduce the risk of food contamination and adhere to food safety guidelines.
• Monitor store inventory & manage food quality.
• Any other ad-hoc duties as assigned.
• Our customers are Indian Restaurants and Caterers. It is an advantage to those who can be able to deal with such customers in Tamil Language

Job Scope:

• Manage fulfilment of daily orders from various online platforms.
• Ensure that products are displayed neatly and are sufficiently stocked.
• Check and update product inventory.
• Requisite stocks from main store and retrieve stocks from cold room.
• Assist in the packing and repacking of products
• Coordinate with other departments to ensure sales, products and deliveries are handled efficiently.
• Handle and follow up on walk-in and online retail customers’ enquiries and orders.
• Maintain hygiene and cleanliness in work area.
• Provide sales and administrative support to the team.
• Assist in other ad-hoc assignments.
• Candidates with work experience in Food/ Meat Industry is preferred.

Requirement:

• GCE O or N Level/ITE preferably with 1 year relevant working experience or equivalent.
• Able to work on Saturdays
• Good communication & interpersonal skills
• Good team player with friendly disposition
• Able to start work in short notice is an advantage

1. Manage fulfilment of daily orders from various online platforms.

2. Ensure that products are displayed neatly and are sufficiently stocked.

3. Check and update product inventory.

4. Requisite stocks from main store and retrieve stocks from cold room.

5. Assist in the packing and repacking of products.

6. Coordinate with other departments to ensure sales, products and deliveries are handled efficiently.

7. Handle and follow up on walk-in and online retail customers’ enquiries and orders.

8. Maintain hygiene and cleanliness in work area.

9. Provide sales and administrative support to the team.

10. Assist in other ad-hoc assignments.

Job Description & Requirements

• Develop and formulate beverage prototype based on projects, industrial standards and country-specific requirements.
• Handle and lead beverage application projects such coffee, tea, dairy, plant-based, carbonated soft drinks, fruit juices, energy drinks, flavored water and alcoholic beverages.
• Handle lab process equipment including UHT, aseptic filler, homogenizer, carbonator, hot water bath, autoclave and high shear mixer.
• Good understanding of product heat treatment for different beverage categories to ensure product safety.
• Select and evaluate the right flavor solution in compliance with applications requirements.
• Strong sensory skills to evaluate and select appropriate flavors.
• Understand the commercial needs for the category/market and be the technical contact/support for the key category customers/markets.
• Design, prepare and conduct shelf life testing for beverages.
• Manage raw materials, laboratory supplies and housekeeping.
• Work closely with cross-functional teams to achieve project goals.
• Maintain effective communication with team members and clients.

Requirements:

• Good Sensory Skills
• Good Chemistry
• Good laboratory procedures and methodology
• Knowledge of flavour-related products
• Good communication and presentation skills
• Good Interpersonal skills
• Good food and beverage regulatory compliance
• Minimum 5 years of experience

COMPANY DESCRIPTION

As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.

At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.

If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.

Grow your career with us today and make a difference.

RESPONSIBILITIES

This role will lead a team at the executives and team leader levels; a critical role in establishing and enforcing product safety and quality standards. The incumbent is responsible for Retail Business Product Compliance and E-commerce businessquality assurance and he/ she is expected to:

• Assist the manager in leading and manage product safety and quality team to ensurecompliance with the food safety standards and regulations.
• Stay updated on industry best practices and advancements in product safety and qualitymanagement
• Develop and implement product safety and quality policies, procedures and guidelines
• Conduct inspections and internal audits to ensure adherence to product safety protocols and evaluate the effectiveness of product safety and quality systems
• Monitor and analyze data to identify trends and areas for improvement
• Collaborate with cross-functional teams to address quality issues and implement correctiveactions
• Develop and deliver training programs on product safety and quality control
• Manage the end-to-end E-commerce operations, including website compliance, product listings and delivery functions requirements.

• Degree in Food Science, Chemistry, Biotechnology or its equivalent.
• Preferably with 3 years relevant QA experience.
• Strong knowledge of product safety regulations and standards
• Experience with food safety and quality management systems
• Working knowledge of HACCP and/or ISO 22000 will be a distinct advantage.
• Good interpersonal skills with the attributes of a team player and a keen eye for details.
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Possess a positive attitude and learning mindset.
• Ability to work cross-functionally and collaborate effectively with teams

• Work location: FairPrice Hub (next to Joo Koon MRT station)
• Working hours: Monday - Friday, 8:30am - 6pm

Job Description & Requirements

• Develop and formulate beverage prototype based on projects, industrial standards and country-specific requirements.
• Had experience in beverage application projects such coffee, tea, dairy, plant-based, carbonated soft drinks, fruit juices, energy drinks, flavored water and alcoholic beverages.
• Able to handle lab process equipment including UHT, aseptic filler, homogenizer, carbonator, hot water bath, autoclave and high shear mixer.
• Basic understanding of product heat treatment for different beverage categories to ensure product safety.
• Had experience in selecting and evaluating the right flavor solution in compliance with applications requirements.
• Good sensory skills to evaluate and select appropriate flavors.
• Basic understand the commercial needs for the category/market and be the technical contact/support for the key category customers/markets.
• Manage raw materials, laboratory supplies and housekeeping.
• Work closely with cross-functional teams to achieve project goals.
• Maintain effective communication with team members and clients.

Requirements:

• Basic Sensory Skills
• Basic Chemistry
• Basic laboratory procedures and methodology
• Knowledge of flavour-related products
• Basic communication and presentation skills
• Basic Interpersonal skills
• Basic food and beverage regulatory compliance
• Minimum 1 year of experience

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

About the role:

Maintain, service, testing, commissioning, troubleshooting, repair and clean Carrier owned HVAC equipment and related products in the workshop and various sites throughout Singapore and across Asia when required. This includes air-cooled and water-cooled systems from 10 RT to 600 RT; various sizes of air conditioners, pumps, air handlers, spot coolers.

Key Responsibilities:

As a Service Technician, you’ll be responsible for:

• Maintain,service, testing, commissioning, troubleshooting, repair and clean Carrier owned HVAC equipment and related products in the workshop and various sites Singapore and This includes air-cooled and water-cooled systems from 10 RT to 600 RT; various sizes of air conditioners, pumps, air handlers, spot coolers.
• Ensure all PPE is worn appropriately as work is performed in a variety of environmental conditions with exposure to outdoor temperature variations, noise, vibrations, gas or fumes, grease, cleaning solvents, degreasing agents, machinery and its moving parts, odors, and dust particles.
• Maintain accurate records for orders and inventory counts.
• Use power tools, hand tools, and other mechanical equipment.
• Communicate in a professional manner with co-employees, subcontractors, and customers.
• Perform other duties as needed, including general maintenance, cleaning, lifting, organizing, and general inventory counts.

Requirements:

We are looking for people who are good in chiller maintenance and technical servicing. If this is you, get in touch.

As a minimum you must have:

• Nitec, Diploma or Equivalent in Mechanical/Electrical/Electronic Engineering with 3 Years of Commercial HVAC experience.
• HVAC technical certification or HVAC equivalent
• Proficiency in servicing, troubleshooting, repair and cleaning HVAC equipment and related products.
• Refrigerant Handling license, SIC for Construction, Shipyard, Process Plant or training or experience in EHS & Risk Assessment is an added advantage.

Job Description

• - To train and lead a small group of Technician in trouble shooting, servicing and commissioning of Industries control system like Inverters, PLC, POD, Motors & DCS system
• - Understudy company's product and generate training procedure for both in-house Technician & customers
• - Assigning Technician's daily responsibilities and up keep of the workshop facilities and equipment
• - Assist customer service in any Technical related issue
• - Attending field related servicing or trouble shooting assignment

Requirement

• Only Singaporean need to apply
• - Diploma or Degree in Electrical or Electronic Engineering
• - Preferable with 1 - 2 years working experience in related industries with knowledge in PLC & Inverters trouble shooting skills
• - Possess good analytical & logical thinking skill
• - Good working attitude with Interpersonal Skill
• - Able to travel overseas with short notice and able to work under adverse situation or conditions.
• - Team Player & able to work with management in uniting the Engineering Team to fulfil company's objective

Responsibilities

- Trouble Shooting Of Inverters, PLC & UPS System

- Execute Overhaul & Repair Works

- Installation & Commissioning Duties

- Willing to perform hands on work & travel overseas

- Have logical analysis skill and able to work independently with minimum supervision

Requirements

- Only Singaporean need to apply

- GCE 0 Level, Nitec, High Nitec or ITE

- 'Added advantage if with Mechatronics, Electrical & Electrical Knowledge

- Good working attitude and able to exercise initiative

- Able to travel overseas with short notice and work irregular hours - Must be a team player with good interpersonal skill

Responsibilities :

• Attending phone calls / enquiries emails
• Preparing Quotations / Purchase Order / Invoices / Delivery Orders / Data Entry / Filings, etc
• Provide customer service activities, attending to customer's queries and feedback
• Liaise with customer and Engineering department
• Handle daily operation documentation and provide administrative support
• Responsible for arrangement of local and overseas couriers services / air freight / sea freight
• Co-operation with suppliers and forwarder on Incoming & Outgoing shipments
• Prepare minutes in meeting and monthly reports
• Any ad hoc duties required

Requirements :

• Minimum GCE 'O' / 'N' / NITEC / Diploma / Degree Level or equivalent with relevant work experiences
• Welcome for Fresh Graduate
• Proficient in MS Office Applications
• Positive attitude, organized and able to multi-tasks
• Self-motivated, structured, analytical, pro-active, well organized and able to work with minimal supervision
• Good team player with initiative & self-discipline and able to interact with all levels
• Excellent communication and organization skills

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered.

What we look for:

• Bachelor’s degree in engineering or a related field (or equivalent experience).
• Proven experience in technical sales and/or hands-on experience, in either, HVAC, Fire, Security, or Building Management System.
• Excellent communication and presentation skills, able to explain and present complex concepts in an easy-to-understand manner. Strong in negotiation and interpersonal abilities, chosen candidate will need to participate in and sometimes lead negotiations with vendors and customers.
• Ability to work collaboratively with technical teams and develop relationships with all levels of clients
• Possess strong Hunter mentality, self-motivated, goal-oriented, and able to work independently.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn with a growth mindset.
• Willingness to travel to customer sites within Singapore as needed.
• Familiarity with CRM systems, such as Salesforce, is a plus.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Operation Executive: Empowering Maternal Care at My Queen

Are you up for an exciting journey into the world of maternal wellness? Join us at My Queen, the first prenatal and postpartum wellness centre located in Sentosa, where we are on a mission to revolutionize maternal care! We are supported by a dedicated team and a passion for empowering modern women in their extraordinary maternal journey.

About My Queen:

At My Queen, we believe that every woman deserves royal treatment after childbirth. Our quintessential women, representing the epitome of modernity, inspire us to create a haven of maternal wellness unlike any other. From the moment they step through our doors until they cradle their precious bundles of joy, we offer unwavering support, care, and guidance. With cutting-edge facilities and a team of healthcare assistants, we aim to set new standards in prenatal and postpartum care, catering to the unique needs of every queen who graces us with her presence. We believe in a Happy Mum, a Happy Baby.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo

What to Expect:

• Handle feedbacks and enquiries from mummies
• Arrange and invite mummies for Parent Craft
• Oversee and support individual centre operations, which include manpower and resource planning, centre maintenance, the implementation of initiatives & projects/workflows, and roll-out.
• Audit check on regular fixed assets
• Ensure compliance with policies, procedures and working instructions in all areas related to operations
• Responsible for Company procurement process, including sourcing new and alternate suppliers
• Participate in new initiatives and drive continuous improvement initiatives
• Investigate company lapses and customer feedback and propose areas of improvement
• Coordination between HQ departments and external agencies or stakeholders on projects/activities
• Ensure accuracy in Billings
• To prepare monthly reports and documentation for Management review
• Any other administrative duties as assigned.

Benefits:

• 14 Days Of Annual Leave
• Lunch will be provided
• Performance Incentive
• On-The-Job Training is Provided
• Staycation for Birthday in 5-Star Hotel

Qualifications:

• Minimum Diploma and above
• At least 2 years working experience
• Candidates with experience in the healthcare sector are encouraged to apply.

A successful candidate should have:

• Good working attitude and the ability to work in a team
• Effective interpersonal and communication skills
• Independent and resourceful
• Proficient in Microsoft Word, Excel and PowerPoint
• Willingness to learn and to continuously improve

Additional Information:

• Working Days: 5 Days / Alternative Saturdays.
• Mondays to Fridays: 9 am to 6 pm
• Saturdays: 9 am to 1 pm
• Required to Stand-In for Healthcare Assistant if facing manpower issues

Job Description:

We are seeking a skilled and experienced Senior Cook to join our culinary team and lead our kitchen operations. You will play a pivotal role in maintaining our establishment's reputation for exceptional food quality.

Responsibilities:

• Culinary Leadership: Oversee and coordinate all aspects of food preparation and cooking in the kitchen. Demonstrate strong leadership skills to guide and inspire the kitchen staff in achieving excellence in food quality and presentation.
• Food Preparation: Prepare and cook a variety of dishes, ensuring that they meet the highest standards. Maintain consistency in recipe execution and portion control.
• Kitchen Management: Manage kitchen resources efficiently, including inventory, supplies, and equipment. Ensure compliance with food safety and sanitation standards, and participate in regular inspections to maintain a clean and organized kitchen.
• Training and Development: Train and mentor junior kitchen staff, fostering a positive and professional work environment. Conduct ongoing skill development sessions to enhance the team's culinary capabilities.
• Health and Safety: Ensure the kitchen team complies with all health and safety regulations, including safe food handling practices and proper kitchen maintenance.

Requirements:

• Proven Experience: Minimum of 2 years of experience as a Cook or Chef.
• Culinary Skills: In-depth knowledge of various cooking techniques and cuisines.
• Leadership Abilities: Strong leadership skills with the ability to motivate and guide the kitchen team to achieve excellence.
• Time Management: Efficiently manage time and prioritize tasks to meet food preparation and service timelines.
• Flexibility: Ability to adapt to changing situations and work well under pressure during busy periods.
• Communication: Excellent communication skills to effectively interact with team members, management, and other staff.
• Knowledge in local cuisine will be an added advantage

• Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc)
• Provide quotations to customers
• Provide billings to customers
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Other ad hoc duties as assigned by Supervisor

Requirements:

• No experience required for this role
• Fresh Graduate are most welcome
• On job training will be provided

Job Description:

• Respond to customer inquiries
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders, sales invoices and other relevant documents
• Ensure proper record keeping for all job orders.
• Co-ordinate the ordering of materials between different departments
• Co-ordinate the job arrangement with operation department
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Build and maintain long term business relationship with customers

Requirements:

• Minimally 2 years of working experience
• Prior customer service or sales coordinator experience will be an advantage
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

We invite and welcome suitable candidates to apply for the following position.

SERVICE ENGINEER / TECHNICIAN

Job Responsibilities:

• To provide support for installation, repairs, troubleshooting, and maintenance work on board as well as at the workshop for all electrical and electronic related equipment.

• To handle all technical-related matters independently including the preparation of service reports.

• To consolidate technical data and information for establishing service activities plan and strategy.

• To consolidate and control technical manuals and parts catalogues that are necessary for the service activities.

Requirements:

• Diploma or minimum Higher Nitec in Electrical / Electronics Engineering

• At least 2-3 years of working experience in the related field is required for the position of Service Engineer

• Fresh graduates will be considered for the position of Technician and training will be provided

• Able to work under stress and harsh environment

• Able to work long and odd hours

• Able to communicate and write English

• Good communication skills

• Possesses a valid class 3 driving license will be preferred

• Singaporean / PR preferred

Benefits:

• Profit-sharing scheme

• Attractive bonus

• Long Service Awards

• Good Career & Growth Opportunities

• On-the-job training will be provided

• Friendly Working Environment

An attractive remuneration package commensurate with qualifications and experience will be offered to successful candidates.

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

JN Services Pte. Ltd

Assist in contacting existing clients over the phone

Our office is located beside Harbourfront MRT station, a short 5 minutes walk to the office

Job Description

Perform customer service functions

Assist in contacting existing eclients over the phone

Why work for us?

Our team is family oriented - we host family friendly events for our team including movie events, monthly team dinners and activities (recently we went to play archery, hydrodash at Sentosa, and other activities and encourage flexible working hours. Many of our team also have kids and understand and value the flexibility of JN Services Pte Ltd

We value giving back by contributing to Make a Wish foundation, TOTE board donation matching program and other charities

Volunteering time for charity including packing bags with Kidstart and our team's families

Performance bonuses

Growth mindset - members of our team have been promoted within 2 years of employment to Assistant Manager

Our office is easy to access (located at Harbourfront MRT) and the job allows work from home opportunities

Beverages offered at the office

Requirement:

At least: All are welcome

Job Type: Full-time/Part-Time

Salary:

FT:$1,800 - $3,000 per month including AWS, 14 days annual leave

Monday - Friday

1100AM - 2000PM

PT:$10 - $30 per hour + weekly incentives

Benefits:

Parental leave

Professional development

Work from home (depending on work performance)

Supplemental pay types:

13th month salary

Commission pay

Performance bonus

COVID-19 considerations:

All safety guidelines according set by MOM

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· In-depth SAP knowledge

· Chemical industry experience is preferred

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive