We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.

US PIZZA is making its mark as one of the fastest-growing pizza franchising brands in South East Asia!

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

• Report to senior manager
• Liaise with contractors and work with project executive to gather product and structural requirements and designs
• Calculate dimensions, stainless steel fabrication requirements and liaise with suppliers
• Prepare M&E, plumbing, sanitary requirements
• Create detailed designs with computer-aided design (CAD) software and 3D rendering with materials selection
• Design diagrams, maps and layouts to illustrate workflow
• Prepare and review rough sketches and review them with the onsite team
• Identify potential operational issues and redesign products to improve functionality
• Liaise with onsite contractors

• Communicate with upper management and work on project objectives
• Create an operational workflow and achieve agreed-upon strategic goals and objectives
• Report to project director
• Oversee project planning, supervise project team, coordinate with contractors and manage groundwork and installation
• Plan and execute project schedule and timeline
• Update project documentation
• Track project progress
• Coordinate with clients to ensure satisfaction and expectations are met
• Build client and vendor relationships

• Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls
• Report to senior manager
• Meet planned sales goals
• Set individual sales targets with management
• Track sales goals and reporting results as necessary
• Coordinate with marketing team on lead generation
• Promote the organization and products and after sales services
• Understand our ideal customers and how they relate to our commercial kitchen equipments and turnkey project management

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

What you'll be doing

• Proactively prospect and identify new sales leads within the assigned territory
• Conduct face-to-face meetings with potential customers to understand their needs and present tailored solutions
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Maintain and expand existing customer relationships through regular communication and excellent service
• Collaborate with the sales team to share best practices and contribute to the overall sales strategy
• Achieve and exceed individual and team sales targets
• Provide timely and accurate reporting on sales activities and pipeline

What we're looking for

• Minimum 2 years of sales experience, preferably in the sales or food and beverage industry
• Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively
• Strong problem-solving and decision-making skills to address customer needs
• Proven track record of achieving and exceeding sales targets
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word)
• Familiarity with local market dynamics
• A self-motivated and results-oriented mindset

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Competencies

Must Have Competencies:

• Care assistance – Level 1
• Intervention Implementation – Level 1
• Social Service Programme Implementation – Level 1
• Group Work Intervention – Level 2

Good to Have Competencies:

• Client Supervision – Level 1
• Conflict Management – Level 2
• Social Service Programme Evaluation – Level 1
• Support Service to Seniors – Level 2
• Stakeholder Management – Level 1

Critical Core Skills:

• Communication – Intermediate
• Collaboration – Basic
• Customer Orientation – Intermediate
• Problem Solving - Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service (skillsfuture.gov.sg)

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

* Assist the outlet manager in the daily operations

* Prepare bread & beverages to serve customers

* Learn and manage the outlet operations

* Full-time and Part-time positions available

* Staff will good potentials will be trained to be outlet managers in the future expansions

- English and Chinese Speaking

- Minimum education : N Level and above

- Able to work as a team

US PIZZA is making its mark as one of the fastest-growing pizza franchising brands in South East Asia!

Key Responsibilities:

• Oversee food safety and hygiene practices across all catering operations.
• Conduct regular inspections and audits of food production, storage, and preparation areas.
• Implement and maintain food safety systems (HACCP, ISO 22000) to ensure regulatory compliance.
• Train staff on food hygiene and quality standards.
• Investigate customer complaints related to food quality and safety, providing solutions and corrective actions.
• Prepare detailed reports and documentation on food safety audits and incidents.

Requirements:

• Well experience in Food Science, Food Technology, or a related field.
• At least 2 years of experience in Quality Assurance/Food Safety within the F&B or catering industry.
• Knowledge of Singapore’s food safety regulations and standards (HACCP, ISO, SFA guidelines).
• Strong attention to detail and the ability to ensure compliance with food safety protocols.
• Good communication skills to educate and train team members on food safety practices.

Working Location: Bedok Industrial Area (S489950)

Please email updated resume via WhatsApp to 9857-9292 with:

1. Expected Renumeration
2. Earliest Availability

Only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Production Foreman's responsibilities encompass a range of tasks aimed at optimizing production workflow and maintaining high standards. They are primarily tasked with:

• Supervising production line workers and processes, ensuring adherence to safety and quality standards.
• Coordinating daily production schedules based on equipment availability and labor resources.
• Inspecting machinery and equipment regularly to prevent downtime and ensure ongoing operational efficiency.
• Implementing process improvements to enhance productivity and reduce costs.
• Providing training and support to new hires and existing staff, fostering a cohesive and skilled team.
• Monitoring production output and product quality to meet company goals and customer expectations.
• Resolving issues and conflicts that may arise on the production floor.
• Support in Production running

• Reporting to Lubes Sales Manager within a dynamic organization that operates across a diverse portfolio in the petrochemical industry.
• Provide hands-on technical support to customers, solving issues from troubleshooting to product recommendations, including used oil analysis.
• Build and nurture strong technical partnerships with key clients, ensuring long-term success.
• Lead initiatives like plant and equipment audits, lubrication surveys, and field trials to align with our business strategy.
• Work closely with members in the sales team, providing support to ensure technical strategies are fully aligned with overall sales objectives.
• Customize and deliver training to customers and work closely with our oil supplier partners to resolve technical matters.
• Participate in sales meetings with heads of different business units, offering cross-functional technical support to enhance decision-making and business outcomes.

About the Job: 

• To perform tasks that require prolonged standing duration
• Ensure compliance to Food Safety and Hygiene practices
• Attend to customers’ needs and requests in a pleasant manner
• Ensuring products are in perfect condition and correctly priced at all times
• Upkeep cleanliness and hygiene standards at all times
• Fast food/Café with cashiering experience and able to perform manual chores
• Able to work on rotating shifts and support retail operation peak periods on public holidays and both Saturdays and Sundays

Position: Storeman in Food Factory Company
Need to move things about 15-20kg and sometimes need to work in a cold storage environment.

Working Location: JTC Bedok Food City (1550 Bedok North Ave 4, Singapore 489950)
Work Time: 0730 to 1730 or 0830 to 1830 (10 hours including meal break)
Work Days: 5 days work week

Basic - $2400
OT - $75 (4 hours)
Gross - $2475
After 3 months of probation, add a $120 support allowance

Annual Leave - 7 days
2 times performance bonus
AWS

Kindly send your resume to [email protected]

EA Personnel Name: Quill Cao
EA Personnel No: R1655629
EA License No: 03C3254

Job Description:

We are looking for a highly motivated and skilled Junior Sous Chef to join our dynamic culinary team. The ideal candidate will support our Sous Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist the Sous Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Job Description:

We are looking for a highly motivated and skilled Assistant Sous Chef to join our dynamic culinary team. The ideal candidate will support our Sous Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist the Sous Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Job Description:

We are looking for a highly motivated and skilled Commis Cook to join our dynamic culinary team. The ideal candidate will support our Sous Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist the Sous Chef in overseeing food preparation and kitchen operations.
• Follow recipes and instructions accurately to ensure consistency in taste and presentation
• Maintain a clean and organized workstation, adhering to food safety and hygiene standards
• Assist in the preparation of ingredients, including washing, peeling, chopping, and cutting
• Manage inventory, order supplies, and maintain stock levels
• Participate in daily kitchen briefings and contribute ideas for improving recipes and processes
• Support the kitchen team in any additional tasks as required

Qualities:

• At least 1 year of relevant working experience
• Basic knowledge of cooking techniques and kitchen equipment
• Passion for cooking and a keen interest in Nyonya cuisine
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Strong teamwork skills and the ability to take direction well
• Commitment to maintaining high standards of cleanliness and food safety
• Willingness to learn and develop culinary skills

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Chef Responsibilities:

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Keeping up to date with industry trends.
• Receiving feedback and making improvements where necessary.

Chef Requirements:

• Past experience as a working chef.
• Perfectionism in sanitation and quality control.
• Expert multitasking ability.
• Great leadership and interpersonal skills.
• Ability to run stocktaking and place orders for resupply.
• Exemplary work ethic in a high-pressure environment.
• Passion and pride for delighting people with food.

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Keeping up to date with industry trends.
• Receiving feedback and making improvements where necessary.

• Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis