JOB DESCRIPTION

Job Title: Snr Customer Service Executive

Location: Lower Delta Road

Reporting Relationship: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:

Scope

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 4 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

Responsibilities:

• Manage & grow existing accounts to deliver results.
• Identify clients’ requirements and propose internal capabilities and resources to meet clients’ needs.
• Participate in end-to-end request for quotation/RFQ process.
• Liaise closely and build strategic relationships with client stakeholders.
• Response to all client-related matters, from contractual agreements, solutions implementation and service performance, to service enhancements and key account business opportunities.
• Perform and plan necessary reviews
• Create growth plans for the assigned key accounts.

Requirements:

• Experiences in Freight Forward in Seafreight, RFQ, Tender & quotation is a must.
• Good understanding of logistics, freight or supply chain industries and their capabilities.
• Excellent client relationship management skills.
• Process-orientation, analytical skills and business acumen.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

Responsibilities:

• Execute Standard Operating Procedures related to the management of incidents and requests: Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
• Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Invoke and manage crisis and security management processes; Document all actions in accordance with standard company policies and procedures.
• Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices
• Act as the senior on shift and ensure proper shift handovers; Develop training programs and provide on the job training.

Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment
• Minimum of 4 years proven experience in technical support or service desk environment, using ServiceNow.
• Minimum of 3 years proven experience in managing all aspects of Major Incident: Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
• Experience with developing training programs and delivering training. Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• ITIL V4 Foundation certificate and experience working with ServiceNow; Agile, Six Sigma or related certifications will be an advantage

Additional info:

• Company industry: IT Solution for Airport industry
• Location: Loyang Way (Changi)
• Working arrangement: 8am to 8pm (12 hours day shift, including weekend) + Hybrid work arrangement (any 3 days WFO, 2 days WFH) - * During training period (around 6 to 7 months training), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23971
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity

We are looking for Patient Service Associates to be the ambassador of the organisation for providing excellent patient service to our patients.

Responsibilities

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Perform discharging procedures for patients
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts, including weekends and public holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.

Brief description of the Restaurant

New opening Sophisticated Semi fine dining.

You get to work at Sushi restaurant and Teppanyaki restaurant.

Job Descriptions

• Provides customer service
• Order taking, serve food & drinks
• Other duties such as housekeeping.

Job Requirements

• No experience needed; on-the-job training will be provided

Benefits

• Staff meal provided
• Retention Bonus* $500
• Annual Year End Performance Bonus
• Annual Increment / Promotion
• Monthly Sales Incentive*
• Monthly Staff Voucher
• Birthday Voucher
• Staff Referral Incentive up to $700
• *Other benefits: Annual leave, Medical, Dental, Insurances & etc.

Working hours

• 5 days a week, 44 hours a week

Job Description

Job Details:

• Nearest MRT: Buona Vista
• Salary: Salary up to $2,800 with AWS and VB
• Shift work 5 days/ week (rotating shift) shift 1- 0930-1830 shift 2-1200-2100 shift 3- 1315-2215

Job Responsibilities :

• Handle systems relating to shopper management and assist in mall inspection
• Assist in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)
• Provide assistance and general information to shoppers at the Concierge Desk
• Handle the administrative and clerical work relating to the events and promotions at the mall
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer reward programs including educating tenants on the voucher program
• Assist in collating tenants’ gift voucher reimbursement.
• Assist in events at the mall, especially weekends, whenever necessary.
• Handling and administering Lost & Found items
• Answering incoming phone lines and email enquires
• Assist with assigned administrative duties
• Prepare monthly duty roster and ensure efficient allocation of manpower.
• Any other duties and responsibilities as may be reasonably requested by your supervisor from time to time.

Requirement:

• Diploma in Marketing or a related field
• At least 1 year of proven marketing communications experience in the retail / mall industry.
• A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
• Data driven and results-oriented, comfortable with numbers and able to meet tight deadlines
• Proficient in Microsoft Word, Excel & Powerpoint
• Proficient in English, both written and verbal.
• Ability to work in fast pace environment, under pressure and deadlines.
• Fast and independent with strong organizational skills
• Self-motivated and able to work under pressure

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Brief description of the Restaurant

Founded by four young professionals crazy about all things Japanese, Shukuu is a recreation and creative expression for every wow moment we had from our sojourns to Japan.

A trifecta of sublime foods, epic drinks, and of course - our authentic Izakaya ambience.

Job Descriptions

• Assist in taking food and drinks orders
• Assist in expediting food and drinks
• Ad-hoc duties as assigned

Job Requirements

• 1 year of experience in F&B

Benefits

• Following MOM regulation

Working hours

• 5.5 - 6 DAYS (44 HOURS A WEEK)

欢迎大家加入我们的大家庭，同我们一起成长!

Application Mode

Apply by Whatsapp +65 85229666

Overview:

The candidate will learn the management of the service and kitchen operations. As a Management Trainee, candidate will specialise in operational activities associated with both services in the Restaurant as well as kitchen duties and basic food preparation.

Reporting Structure:

Department Supervisor

Job Responsibilities:

Service

• Learn and be competent in both service and kitchen staff duties
• Serve the guests efficiently and accurately upon their special requests
• Have a strong sense of cooperation and safety awareness and always multi-task your errands
• Maintain consistent best-in-class service and good hygiene standards
• Maintain good work performance and professional grooming standards
• Monitor quality of all food and beverage items served
• Ensure the smooth running of designated section/area.
• Perform any ad-hoc duties as required by the Branch Manager

Kitchen

• Knowledge of preparation of food and inventory levels of the kitchen
• Ensures all operating standards comply with company policies
• Use hygienic practices for food safety
• Participate in safe work practices and food handling practices
• To be familiar with F&B environment and apply to company standards
• Performs other duties as assigned by the superior

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field
• At least 1 Year(s) of working experience in the related field is required for this position
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent

Benefits

• Staff Meals Provided
• Uniform & Laundry Provided
• Completion Bonus
• Staff Referral Incentives
• Staff Privileges (Discounts / Birthday Vouchers / Festive Gifts)
• Hospitalization and Surgical Insurance

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Field Service Engineer (Laser machine & Semiconductor Equipment)

• Office: (Bendemeer), most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• $ 3,500 - $ 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Email me your latest resume for Immediate Interview Arrangement.

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Highlights
5-day 44 hours work week
End-year performance bonus
Group medical, hospitalisation and dental insurance

Job Description

The Butcher’s Wife Management Trainee (Gluten free Brazilian Wine Bar)
Up to $2,500 Completion Bonus "Terms & Condition Applied"
5-day 44 hours work week

Management Trainee Program

As a Management Trainee, you will assist our leaders and will be trained in the full suite of restaurant operations, including manpower planning, managing stock control, quality control, restaurant operations, people management and excellent customer service delivery.
As part of the 12-month training program, new recruits typically spend six months learning the basics of restaurant operations. Once they master the workings of key positions, they are given increasing levels of responsibility and training in preparation to take the next step in their career. Each level of learning involves an extensive training sequence conducted both in the academy and in operations. At the end of the 12-month program, trainees receive a completion bonus.

Team Benefits

1. Amazing career growth and promotion opportunities
2. Industry-leading packages
3. 5-day 44 hours work week
4. End-year performance bonus
5. Group medical, hospitalisation and dental insurance
6. World-class coffee, wine, food and leadership education
7. Overseas expansion exposure opportunities
8. Free staff meals and drinks
9. Discount across all SEG brands
10. Group D&D and team bonding events
11. Team member referral bonus

Requirements

1) At least 1 year on IT hardware support

2) Relevant Higher Nitec /Diploma (Diploma in Electronics/Electrical/IT) or higher.

3) Place of Work: SG - island wide

4) Able to commit on standby (24/7) and overtime

Scope of work:

1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts.Preferable experience in Sys I/X/P system.

2) Provide accounts with total systems support.

3) Acts as the primary technical interface to customers for hardware and software technical support as

required by the customer.

4) Uses advanced technical expertise to conduct problem analysis and problem solving to identify and resolve complex system hardware and software operational situations.

5) Give technical assistance and advice to lesser experienced personnel.

6) Hardware troubleshooting skill for computer systems and peripherals.

7) Able to repair Apple imac hardware and software loading

8)Troubleshooting of Lan and networking.

9) Mechanically incline toward machines.

Additional Information

• Working Hours: Mon - Fri: 9am - 6pm Sat: 9am - 1pm (Rotation standby after office hours) OT will be paid if standby is activated after working hours.
• 2 years full time renewal contract with benefits like annual leave, medical and dental and bonus.
• Singaporeans Only

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Description

• Assist customers with orders and remain updated on current menu choices
• Accepting and informing the relevant staff about allergies, feedbacks, dietary preferences as well as food and beverage requests
• Serve guests to the restaurant’s standards and maintain comfortable dining environment
• Mixing and pouring beverages, as needed
• Receiving and confirming walk-in, telephonic, and online reservations
• Transporting food orders from the kitchen to each pertinent table
• Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request
• Responsible for the precision of food & beverage dishes, delivering complete orders to the correct table or take-out counter promptly and accurately

We regret that only shortlisted candidates will be notified.

Adeline Tan

EA Licence Number: 23C1668

Registration Number: R23115708

Ezline Pte Ltd

VP/ Assistant VP, Database Administrator, Service Recovery Posting Date: 6 Jan 2024 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Job Responsibilities Job Requirements Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference. Competencies 1. Strategise 2. Engage 3. Execute 4. Develop 5. Skills 6. Experience

To scrutinise trade documents and raise requests for trade transactions to be processed by Trade Services Unit, ICICI Bank Limited, India – our Outsourced Service Provider for trade transactions.   Carry out the running of the day-to-day processing for trade finance related activities such as letters of credit advising and/ or confirmation, bills discounting, bills rediscounting, import letters of credit issuance, import bills, banker’s guarantees, export bills and purchase of trade assets   Liaise with clients, RM & CSM for resolution of discrepancies raised by TSU and monitor transaction closure.   Coordinate with Service Provider, Trade Services Unit (TSU), in carrying out trade finance processing.   Ensure collection of all fees involved in Trade Finance related activities such as LC fees, participation fees, etc. and ensure proper settlement of such fees   Ensure timely and accurate application of funds for settlement of import bills and realization of export bills.   Responsible for the safe-keeping of trade finance documentation.   Responsible for scanning of facility documents in safe custody system.   Responsible for scanning AML/ KYC documents, relating to on boarding banks, to COPS for doing AMLOCK checks.   Maintain close communication with internal customers such as Corporate and Institutional Banking, Credit & Compliance, Treasury, Finance, etc.   Assist in providing ad-hoc MIS and regulatory reporting   SOX attester performing testing and walkthrough activities annually.   Any other relevant task or project as assigned by the Reporting Manager   Minimum 2 years of relevant banking experience

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Who we are looking for This is a mid-level management role within the Hedge Funds Fund Services Business Unit of the State Street Alternative Investment Solutions Group. The position interacts with all levels of professionals both internally and externally and with senior-level executives of State Street. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate strong initiative, be able to perform well under pressure, and be capable of managing multiple and diverse assignments. The position is responsible for managing departments experiencing significant growth. Why this role is important to us The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration, and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that b the front-, middle-- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for. What you will be responsible for As a Fund Accounting Client Service Manager (Hedge Funds), you will Provide overall direction to team of staff to assure synchronized teamwork that accomplishes yearly and quarterly financial and operations goals and objectives. Responsible for the development and execution of overall business plans both internally and in partnership with clients. Manage relationships with clients at appropriate levels to ensure continued confidence in State Street. Manage relationships with key client contacts ensuring expectations are met and client satisfaction with the level of service received. Ensure process and procedures are adequate to meet quality standards and are consistently applied and regularly reviewed within department. Responsible for the direction and training of subordinate managers and staff. Address employee concerns and sensitivities. Review and approve NAV files in accordance with established policies and procedures. Provide support for and effectively communicate broad overall company initiatives and goals to staff within the b of control. Responsible for developing department budget and staffing projections. Completes staffing proposals for newly awarded business. Monitors and approves department expenses. Assess operational effectiveness and make suggestions to streamline functions. Develop ideas for new products and services to expand business opportunities and better meet client needs. Participates in new business process including review of proposals, prospect presentations, staffing allocations, etc. Represent the organization internally and externally as a senior-level executive of State Street. Meet all requirements for the performance planning process including goal setting, regular and immediate feedback, and submission of formalized performance appraisals. Allocates and coordinates resources including staff allocation, space, and procurement of necessary equipment. Spearhead special projects and serve on committees and task force assignments. Provide leadership in areas outside of the division What we value These skills will help you succeed in this role Detail-oriented mindset, ability to spot and distinguish minute differences in documents A sense of accountability, a customer-service mindset, as well as a talent at problem-solving in a fast-paced, deadline-driven, and ever-evolving business environment Strong organization and prioritization skills in an environment where outstanding tasks are continuously being updated. An aptitude for influencing and effectively communicating ideas to team members, senior management, and clients Ability to work independently, to coach, mentor, and lead initiative A polished, professional outlook and manner Education & Preferred Qualifications Candidate must have a university degree (business, mathematics, finance or economics preferred, accounting concentration a plus) and at least 7 years of accounting experience, including 2 to 3 years of supervisory and financial reporting experience is required. Experience in the Hedge Funds and Fund of Funds is required. Strong computer skills are required, especially Microsoft Office, particularly MS Excel. About State Street What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. Work, Live, and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You’ll have access to a flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences, and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. For further information, and to apply, please visit our website via the “Apply” button below.

Job Responsibilities:

• Assist in the daily operations for the call centre team.
• Coach and mentor Customer Relations Officers (CRO), providing guidance and support in handling challenging customer service issues effectively.
• Ensure CROs and Technicians are familiar with communication procedures, guidelines and policies.
• Identify customers’ needs, clarify information, and conduct necessary research to resolve issues, provide appropriate solutions and engage customer proactively.
• Analyse call centre data and prepare reports for management.
• Collaborate with SP Services regarding billing disputes, customer feedback and services failures to ensure timely resolution and customer satisfaction.
• Maintain a focus on meeting targeted service performance level and continuously work towards improvement.
• Evaluate the effectiveness and performance of CROs on annual basis, providing feedback and guidance for their development.
• Prepare work schedules to ensure sufficient manpower coverage.

Pre-requisites:

• Bachelor’s degree with a minimum of 3 years in customer service experience in a service industry, preferably Call Centres or Quality Service Management.
• Able to motivate teams to achieve service goals and contribute to management objectives through teamwork.
• Demonstrate the ability to multitask, priorities the things and manage time effectively.
• Self-starter and excellent team player
• Strong communication skills and customer focus.
• Proficient in MS Office and familiarity with CRM systems and practices will be an added advantage.

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success !

Job Scope:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities

1. Oversee and provide leadership to ensure the production of high quality, safe and legally compliant products for Tee Yih Jia Food Manufacturing and its subsidiaries.
2. Collaborate, guide and provide technical support to various departments including production, shipping, warehouse and maintenance department to ensure compliance to quality, safety and regulatory requirements.
3. Lead continuous improvement to meet the desired product quality, safety, regulatory and customer expectations.
4. Provide governance of the Food Safety Management System, HACCP and Halal Quality Management System and lead the development and implementation of standards in the plant.
5. Lead and manage all external audits including 3rd Party (BRC, HALAL), Customer and Regulatory (SFA) audits etc.
6. Manage all customer inquiries and ensuring timely and professional response to Customer Complaints.
7. Lead QA Team to conduct Internal Quality, GMP, Supplier and HACCP audits.
8. To be the main point of contact for Government related agencies.
9. Lead QA Team in the application of relevant regulatory licenses and export health certificate application.
10. Provide new product development support including food regulatory requirements, product evaluation and testing.
11. Perform ad-hoc duties as assigned by Management.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. Candidate with 4-5 years of hands-on experience in the F&B manufacturing industry and minimum of 2 years managing a team.
3. Basic Computer Knowledge and proficient in Microsoft Office software
4. Proficient in English and Chinese due to the daily need to work with English and Mandarin speaking staff and customers' representatives
5. Be able to work interpedently with a high level of initiative and resourcefulness.
6. Fast learner and able to work under pressure.
7. Good communication and interpersonal skills.
8. Strong understanding of Food Safety Management Systems
9. Singaporeans only.