Academic Qualifications:
Bachelor's degree in fields such as Business Administration, Marketing, Ecommerce, International Business, or related disciplines.
Other Skills requirement:
- A minimum of 3 years in Ecommerce management, Marketing, or a related field. Practical experience in the Fast-Moving Consumer Goods (FMCG) industry or related fields is essential. Experience in digital marketing, including SEO, SEM, email marketing, and social media advertising are a plus.
- Proficiency in using ecommerce platforms and tools.
- Knowledge of web design and development is a plus.
- Strong organizational and multitasking abilities. Ability to work independently and collaboratively within a team.
- Excellent cross-cultural communication skills, able to collaborate with clients and teams. Experience in project management is advantageous.
- Exceptional data analysis and logical reasoning abilities, capable of extracting key insights from data and making informed decisions. Proficiency in office software such as the Microsoft Office suite.
Responsibilites & Scope of work
Platform Management: Oversee the daily operations of ecommerce platforms, ensuring seamless functionality and user experience.
Sales Optimization: Develop and implement strategies to drive online sales, including product placement, pricing, and promotional activities.
Product Listings: Create and optimize product listings with accurate descriptions, high-quality images, and competitive pricing.
Data Analysis: Monitor and analyze website performance, traffic, and sales data to identify trends and opportunities for improvement.
Marketing Coordination: Work with the marketing team to execute online marketing campaigns, promotions, and advertisements.
Inventory Management: Ensure proper stock levels and efficient order fulfillment processes.
Customer Service: Handle customer inquiries, complaints, and returns to maintain high levels of customer satisfaction.
Data Analysis: Monitor and analyze website performance, traffic, and sales data to identify trends and opportunities for improvement.
Marketing Coordination: Work with the marketing team to execute online marketing campaigns, promotions, and advertisements.
Inventory Management: Ensure proper stock levels and efficient order fulfillment processes.
Customer Service: Handle customer inquiries, complaints, and returns to maintain high levels of customer satisfaction.
Scope includes:
- Analyse new market trends, business opportunities and market segments in global and local landscape.
- Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
- Analyse service quality and customer satisfaction.
- Assess potential partnership prospects.
- Define and revise order fulfilment policies and procedures.
- Design business questions to be used for data mining and analysis.
- Develop a service recovery framework.
- Develop and implement roadmap for online store's functionality.
- Develop service operations.
- Develop, manage and measure performance of technology vendor relationships.
- Drive e-commerce sales performance.
- Encourage service innovation.
- Generate ideas and strategies based upon data-driven insights and recommendations.
- Implement e-commerce strategic and tactical programmes.
- Manage and review e-commerce operations and processes.
- Manage customer retention and loyalty programmes.
- Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
- Manage the procurement and implementation of new technologies.
- Measure order fulfilment and customer satisfaction performance.
- Monitor and review data mining and analytics tools.
- Assist in developing and maintaining strong relationships with clients, distributors, and partners to drive business growth.
- Prepare business proposals, presentations, and reports on Ecommerce performance and present findings to the management.
- Coordinate with internal departments such as sales, mkt, production, logistics, and finance to ensure smooth execution of projects and orders.
