MANAGE THE CUSTOMER SERVICE DEPT & IN-CHARGE OF OTHER CUSTOMER SERVICE OFFICERS

ENGAGE WITH CLIENTS AND ATTEND TO THEIR REQUIREMENTS & FEEDBACK

REVIEW CUSTOMER STATUS & ORDERS

REVIEW CUSTOMERS' REQUIREMENTS, APPROVE QUOTATIONS AND PURCHASE ORDERS

RESOLVE ANY CUSTOMER ORDER, DELIVERY, QUALITY OR PAYMENT ISSUES

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Position Title: Order Administrator
Location: Geylang Bahru
Working Days: Mon - Fri, 5 days (ALT SAT)
Working Hours: 8.30am – 6.00pm
Salary: $2,000 - $2,200 (Depends on Experience)

Admin

• Prepare customer quotations
• Fulfilling orders
• Processing orders to shipment and delivery of orders to customers.
• Responsible to manage customers’ orders and coordinating with colleagues during the entire process.
• Data entry
• Manage sales hotline and follow up on all customer and other sales enquiries
• And other admin matters as assigned by Supervisor

Prerequisites

• On job training provided.
• Minimum of 1-year related experience in related Food wholesale trade will be advantageous
• Proficient in MS office applications

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘SAMUEL SIAW Reg No: R24124745

The Job Description

Reporting to the Nurse Manager, candidate will be responsible to carry out all administrative and operational duties through:

• Attending to patients and family members, preparation of inpatient admission documents and arrangement for the appropriate personnel to attend to patients.
• Prepare of discharge documents; obtaining follow-up appointments; planned admission listing and notifying relevant parties on patients discharge and dispatch documents/forms/notes.
• Handling enquiries and requests from patients, patient's relatives, visitors, colleagues and the public.
• Performing clerical duties required for ward operations and cross-covering of wards.
• Assisting to update patient's information, ward charges, patient diets, porter requests and housekeeper requests into the computer system.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma in any discipline/GCE 'A'/'O'/'N' level or Higher NITEC in Business Studies/ NITEC in Service Skills
• Prior experience in healthcare, hospitality or customer service industry will be advantageous
• Customer-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office applications
• Have Healthcare and SAP experience would be an added value
• 5 days work week (Monday to Friday; 8.15 am to 5.30pm) & 1 half Saturday (8.00am to 1.00pm) a month.
• Singaporean Citizens/ PR only

Business Registration Number: 202342719W.

License Number: 23C2002.

EA Personnel Registration Number: R23119217

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work on rotating shifts (including Sat, Sun and Public Holidays)

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Key Skills:

• Excellent written and oral communications

• Organized and methodical

• Strong analytical skills

• Identify and recommend process improvements to improve efficiency and effectiveness

• Ability to derive actionable outcomes from data

Job Objectives

IT Operations Service Support Analyst for IT Infrastructure Platform Services department's Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

· Work closely with hiring/line managers to manage the on boarding and off boarding of staff

· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

· Other improvements and automation initiatives to improve existing process and functions.

· PPM management and reporting

· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

· Support other operational resources managing Reporting & Analytics deliverables.

· Manage and support floor logistics.

· Maintain seating plans for GIPS occupied floors.

· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

· Ensure process documents are organized, updated and maintained on sharepoints or shared folders

· Support with transformation initiatives when required.

· Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros
• Familiarity with vendor and invoice management processes
• Proficient in using PowerPoint for creating presentations and reports
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Strong written and oral communication skills
• Organized, methodical and detailed
• Able to multitask and handle multiple priorities
• Able to work independently and in a team
• Dedicated and hardworking with high degree of accountability and integrity
• Good follow up in tracking updates from various parties for closure on a week to week basis.
• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
• Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

• Experience working on SharePoint Page Design and SharePoint Workflow creation
• Experience creating reports using data dumps/extracts from SharePoint
• Previous work experience in on boarding and off boarding
• Previous work experience in audit, risk and compliance work.

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Working Hours

· able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Location: North-east, Singapore

Working hours:

Mon to Thur: 7am to 4pm (inclusive of 30 min lunch break)

Fri: 7:00am to 3:30pm (inclusive of 30 minutes lunch break)

Job Responsibilities:

• Front Counter Concierge Service – Perform reception duties such as handling telephone and walk-in enquiries/requests from students, parents, vendors and other stakeholders, issuing keys and forms (e.g. GIRO, FAS application forms) to students/parents.
• Attend to injured/sick students, provide basic first aid to injured students and compile injuries log. Accompany the injured student in an ambulance to hospital, serve as the main point of contact for the injured and leave the hospital only upon handing over the student to his/her parent/guardian.
• Maintain records/reports for front office enquiries, telephone enquiries and lost-and-found items.
• Support general office administration including sorting/recording incoming mails and staff/student-related items, distributing fliers/other materials to teachers’ letter racks, stamping of results slips, laminating documents (e.g. student/school certificates) and making announcements via PA system (e.g. snack breaks) etc.
• Support document checks for MOE FAS applications.
• Support logistical arrangement for meetings, school events and activities, ordering of refreshments for meetings/school events/activities and pantry management (ordering and distribution of pantry items).
• Liaise with vendor for bus transport/booking arrangements.
• Perform any other duties as and when assigned by school.

Requirements

• Competent to handle tasks and responsibilities assigned
• Able to work independently and in a team.
• Pleasant personality, positive and cheerful attitude and good communication skills.
• Candidates trained in first aid are preferred.

Only shortlisted candidates will be contacted.

AlwaysHired Pte Ltd

Tan Fei Yin Winnie

EA Reg No: R1325976

EA Licence No: 24C2293

Customer Service cum Logistics

Location: Bendemeer MRT

Working Days: 5 Day A Week

Working hours : 9am-6pm

Salary : $3500 - $4500

Job Scope

• Managing inbound and outbound shipments and deliveries for local and overseas customers
• Processing customer orders according to ISO standards, including entering orders into enterprise resource planning (ERP) system, picking, packing, and dispatching, while ensuring proper handling of products
• Maintaining the documentation for import and export activities, including airway bills, permits, licenses, etc. for customs clearance
• Ensuring all shipping documents, labels, and packaging are correct for dispatch
• Liaising with sales team, customers, logistics companies, delivery personnel and packaging suppliers
• Filing of shipping documents, invoices, and other documents
• Managing inventory and processing of stocking orders
• Conducting warehouse stock take
• Maintaining the cleanliness and tidiness of the warehouse
• Any other ad-hoc duties

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Our client is a long standing Bowling establishment in Singapore

Location: Islandwide (Multiple Locations)

Working hours: 5 days work week, Rotating Shift Hours

Monday - Sunday, 12pm - 930pm / 230pm - Closing

Taxi Claimable for closing shift

Job Summary:

The Customer Service Officer at the bowling alley ensures a positive experience for customers by providing friendly and efficient service. This role involves handling inquiries, managing reservations, and maintaining a welcoming environment.

Key Responsibilities:

1. Customer Interaction: Greet and assist customers, handle inquiries, and resolve complaints promptly.
2. Reservations and Transactions: Manage lane reservations, process payments, and handle rental equipment.
3. Facility Maintenance: Ensure the reception area is clean and well-organized
4. Promotions and Events: Inform customers about promotions, events, and specials; assist in organizing and coordinating events.
5. Team Collaboration: Work with other staff members to ensure smooth operations and provide an excellent customer experience.

Qualifications:

• GCE "O" Levels
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, reliable, and a team player.

Business Registration Number: 202342719W.

License Number: 23C2002.

EA Personnel Registration Number: R23119217

• Service Technician(Kitchen Equipment)
• Working days: 5.5days
• Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm
• Working Location: Defu Lane 10 (Hougang)
• Salary: $1600 - $2000

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

Information:

Salary range: $2,500 - $3,000

Working hours: Mon - Thurs: 8:30am - 6pm, Fri: 8.30am - 5.30pm; Alternate Sat: 8.30am - 12.30pm
Working Location: Jurong /or Bukit Merah

Responsabilités:

• Attend to customer by greeting and professional manner when they arriving the service center.
• Scheduling customers' appointments and provide information regarding service options and pricing.
• Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.
• Lead customers to the waiting area and updates on the status of their vehicles.
• Assist vehicle check-in and out including documenting vehicle condition for them to acknowledge.
• Attend incoming phone calls and respond to customer inquiries.
• Maintain cleanliness of the service reception area and lounge.
• Perform administrative such as filing service records, prepare invoices and processing payments.
• Liaise with team members to support overall departmental goals.

Requirements:

• Minimum 'O' Level education
• Execellent customer service with customer facing experiences
• Experience in Service Center in Automobile environment is a plus.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Our Opportunity:

This is a 6 months contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Must be BCP, PGI and HI certified
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Purpose of the Job

To assist the Director and Senior Management in implementing efficient and effective operations and administrative functions of the Family Service Centre. Provide clinical and management leadership to ensure that the services are delivered in a timely and effective manner to all clients and stakeholders.

Key responsibility areas

1. Role as Head of Family Service Center (FSC)

Clinical Leadership

• Provide clinical leadership and supervision to the team in casework, group work, community work as well as program development to ensure that service delivery provided by the department is conducted in the highest professionally competent manner for clients and stakeholders.
• Provide training and supervision to staff in the department and develop the organisation’s overall competencies in all clinical works.
• Review and approve financial assistance to clients and other beneficiaries.
• Oversee all clinical & professional services run by the centre/programme.
• Review and evaluate existing services to ensure relevance to the clients' needs.
• Conduct intake and risk assessment for complex and higher risks cases, taking into account the integration of a range of information.

Data Analysis and Evaluation

• Analyse trends and needs of the clients and identify priority areas of service delivery.
• Conduct research and evaluation of service and create platforms to share best practices and findings from the programs.

2. Role as an Assistant Director:

Assume the role of Assistant Director designate and stand-in for the Director during his absence.

Strategic and Operations Planning and Management

• Set goals for the service under the department, and develop action plans to achieve them.
• Review and manage fund utilisation to ensure funds are sufficient and optimally used to achieve the department’s objectives.

Managerial and Administration Functions

• Overall in charge of running the family service centre and programmes.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by the funders.
• Ensure timely submissions to the required program reports to funders and stakeholders according to the program funding requirements.
• Provide regular updates to Director on centre/programme and highlight areas of concern which require attention and support.
• Prepare management reports for the Director and Management Committee.
• Assist in preparing the annual budget for the centre/programme.
• Respond and take charge during centre/programme’s exigencies, eg, critical incidents involving clients, staff, and organisation.

Staff Management

• Recruit, lead, develop/ guide, and motivate subordinates to achieve the department’s objectives, and do their work effectively and efficiently
• Assign relevant jobs to subordinates to achieve the department’s objectives.
• Attend to staff administration matters including recruitment, deployment, staff appraisal and promotion exercise.

Networking

• Network with other agencies and community partners to facilitate strong working relationships to facilitate the procurement of additional resources for the department’s services
• Network with colleagues within the organisation to ensure that the department closely supports and complements the work of other centres within the organisation.
• Initiate organization of meetings and case conferences and work out potential collaboration and referral processes to enhance service delivery to the clients and stakeholders

Attend to work crisis / urgent cases during off hours

• Attend to urgent cases / matters during off hours when called upon
• Provide consultation and support for staff under his/her charge with regard to any work or case-related crisis

Support in the organisation’s workgroup or taskforce

• Represent the organisation in the assigned workgroup/task force.
• Represent the organisation as a liaison person in an external workgroup or taskforce

Others

• Undertake and spearhead special projects, assignments, or programmes for the organisation as and when required.
• Perform other duties as assigned by the Director/Management.

Required qualifications and experience

• Minimum Bachelor's degree in Social Work or Graduate Diploma in Social Work preferably accredited with the Singapore Association of Social Workers (SASW).
• At least 10 years of work experience in social work with 5 years of supervisory and leadership experience at the clinical, administrative and managerial levels.
• Experience and successful track record in social service organisations, and developing and managing social service programmes and projects.

Required Competencies

• Good casework & counselling skills with the ability to handle cases with complex issues and higher risks.
• Experience in supervision, outcome management and strategic planning.
• Strong organisational and project management skills to review existing service frameworks, programmes and policies.
• Effective leadership skills in terms of being able to effectively engage, train and motivate staff to accomplish work targets in a timely manner.
• Resourceful in getting and optimally using relevant resources to accomplish work targets cost-effectively and efficiently.
• Has a strong sense of integrity in working with the best interests of clients and families.
• Keen interest to learn by accepting feedback on performance and making timely efforts to improve performance.
• Keeping abreast of current developments including relevant professional best practices and proactively learning and putting into practice relevant new skills and knowledge at the workplace.
• Receptive and able to adapt well to organisational, industry and work changes.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Field Service Engineer (Laser machine & Semiconductor Equipment)

• Office: Bendemeer, most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• S$3,500 - 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Field Service Engineer (Laser machine & Semiconductor Equipment)

• Office: Bendemeer, most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• S$3,500 - 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Looking for a friendly person to join our team!

> Role includes: Greeting patients, answering phones, helping patients to book appointments and take payments, working with patients on their rehab exercises

> Training provided, friendly team, reasonable hours (less than 40/week), room to expand and become more managerial

> Base salary $2000, plus monthly bonus system after probation period (with commission can be double base or more)

> Looking for a long term hire, must be good with people, team player and caring (many patients are suffering with difficult health conditions)

> Health insurance provided

We work with patients with difficult health conditions, we are looking for a kind and comforting team member to help them!

Highlights

• AWS + VB + 5 days + MNC
• Transport pick-up at Clementi MRT, location at Pandan
• Sales Support/ Admin
• Invoice/ PO/ Quotations

Responsibilities

• Handle customer orders for piece parts and repair units.
• Manage Turn Around Time (TAT) for repair units.
• Monitor and follow up on sales and purchase order activities.
• Address customer complaints and provide necessary solutions to meet customer requirements.
• Oversee retrofit and warranty administration.
• Generate reports and perform various administrative duties.
• Act as a liaison between departments (Workshop, Logistics, QA) regarding customer orders.
• Fulfill "On Call" Duty (e.g., AOG) if volunteering to be on standby.
• Reduce the aging of un-invoiced activities.
• Perform any other tasks as assigned.

Requirement

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service in an MNC environment.
• IT literate, proficient in MS applications, particularly MS Excel
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: Operations Analyst and Service Support

Role: Operations Analyst

Job Requisition Number: JR43557

Job Level: 3 – 5 years of relevant experience (L2)

Location: Singapore

Key Skills:

l Excellent written and oral communications

l Organized and methodical

l Strong analytical skills

l Identify and recommend process improvements to improve efficiency and effectiveness

l Ability to derive actionable outcomes from data

Job Objectives

Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

l Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

l Work closely with hiring/line managers to manage the on boarding and off boarding of staff

l Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

l Other improvements and automation initiatives to improve existing process and functions.

l PPM management and reporting

l Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

l Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

l Support other operational resources managing Reporting & Analytics deliverables.

l Manage and support floor logistics.

l Maintain seating plans for GIPS occupied floors.

l End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

l Ensure process documents are organized, updated and maintained on sharepoints or shared folders

l Support with transformation initiatives when required.

l Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

l Proficient in Microsoft Excel with VLOOKUP and running macros

l Familiarity with vendor and invoice management processes

l Proficient in using PowerPoint for creating presentations and reports

l Independent, proactive and self-starter with excellent interpersonal and communication skills.

l Strong analytical and good problem solving skills.

l Ability to work in a fast-paced and team-oriented environment.

l Strong written and oral communication skills

l Organized, methodical and detailed

l Able to multitask and handle multiple priorities

l Able to work independently and in a team

l Dedicated and hardworking with high degree of accountability and integrity

l Good follow up in tracking updates from various parties for closure on a week to week basis.

l Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.

l Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.

l Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

l Experience working on SharePoint Page Design and SharePoint Workflow creation

l Experience creating reports using data dumps/extracts from SharePoint

l Previous work experience in on boarding and off boarding

l Previous work experience in audit, risk and compliance work.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location