Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Role and responsibilities

- Provide frontline customer services

- Patient registration and appointment scheduling

- Handling phone calls and inquiries

- Process invoice and payment collection

- Maintain patient medical records

- Perform inventory management

- Provide administrative support

- Maintain good relationship with customers

- Ad hoc tasks

Candidates Requirement

- Respectful behavior

- Optimistic team player

- Excellent time management

- Basic computer skills and proficient in Microsoft office

- Able to work in fast-paced environment and independently

- Able to work 5.5days per week (Alternate Saturday)

- Relevant working experiences in the clinic/hospital is preferred

• Customer Service
• Ordering food and beverages
• Understanding the items being served at the restaurant and to be able to recommend them
• Effective team work and communication skills
• Passionate in Japanese cuisine
• Adapting to cashier and booking system
• Managing customer's call and reservation system
• Working Hours: Tuesday to Friday: 12:00 – 23:00. Saturday to Sunday: 14:00 – 23:00
• Day offs: Every Monday and Sunday except the first Sunday of the month

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

About The Inclusive Fund

Started in July 2021, The Inclusive Fund (TIF) is set up to provide interim/transitional support and bridge existing service gaps through supporting *transnational families, who do not receive sufficient formal forms of support/assistance due to eligibility issues, in hope to promote equity and social inclusion which focuses more on the needs of the children. TIF is NOT a financial assistance scheme but an advocacy effort to look for longer-term solutions to mitigate system barriers and supporting the transnational families to be self-sustaining.

Transnational lower income families with children and young persons under the families’ care, and

with at least one family member in the household who is a Singaporean Citizen/Permanent Resident

(PR) (TIF is open to looking at families with exceptional needs that fall out of this criterion), may apply

to be supported by the funds. The needs of the families are assessed in the following priority:

(i) Immediate needs: Children’s education and health related matters as priority

(ii) Mid-term needs: Employment, income generation, legal support, and other arising related concerns.

(iii) Long term needs: Advocacy and supporting families to be self-sustaining.

Manager, The Inclusive Fund (TIF) – Part-time position (~ 3 days/ week)

We are looking for passionate individuals committed to the cause of enabling socially disadvantage low-income families and communities realise their aspirations of getting out of the poverty cycle, with focus on bridging gaps of transnational lower income families with children and young persons under the families’ care through our existing The Inclusive Fund (TIF) programme.

This is a levelling inclusion and bridging gaps initiative, and we are seeking professionals with experience in delivering a holistic work in supporting transnational families through coordinating and implementation of the fund disbursement process and track progress, implement high impact programme through the TIF and work in collaboration internally with other programme teams as well as co-ordinating efforts with internal and externals stakeholders such as other FSCs/ SSAs or organisations working with transnational families.

The Manager will be responsible for community outreach/engagement efforts supporting transnational families, coordinate referrals from referring agencies on TIF applications for the fund committee for approvals and follow up, forge close and trusting relationships with community stakeholders, inform and improve TIF practices, donor management and reporting, and development of the TIF initiative to address needs.

Responsibilities:

• Responsible for supporting implementation strategy of The Inclusive Fund (TIF) related activities
• Develop and plan Community outreach/ engagement efforts supporting transnational families
• Coordinate and facilitate referrals from referring agencies on TIF applications for committee approvals and presentations
• Assist the TIF committee to coordinate and implement regular meetings, committee approval meetings where necessary
• Network and develop relationships for donor and partnership networks to support and enable transnational families
• Develop and forge close and trusting relationships with both internal and external community stakeholders for the purposes of The Inclusive Fund and monitor fund disbursements donor management or reporting
• Inform, improve and development of The Inclusive Fund practices/ initiative to address and bridge evolving needs of transnational families
• Keeping TIF administration and records up to date, funds disbursement tracking and monitoring, reports are well documented and maintained

Requirements:

• People oriented, strong presentation and communication skills.
• Results-driven and adept at stakeholder management
• Adaptable – fluid enough to move with the presenting context
• Strong analytical and problem-solving skills with keen focus on execution excellence.
• Good cross-organisational collaborative skills
• Able to operate effectively in a dynamic and fluid work environment.
• Diploma or Degree with relevant discipline
• Have at least 3 years of working/programme experience/social service-related experience
• Able to identify area of improvement and address pro-actively
• Able to multi-task and work independently
• Good interpersonal skills, ability to communicate with people from various levels

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Requirements:

• Diploma/Degree in IT or equivalent.
• Must have minimum 1 year of call center experience.
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Responsibilities:

• Responsible for daily finance operations.
• Assisting in full set of accounts and ensure timely preparation of monthly financial reports and cash flows statement and accurate recording of accounting entries.
• Assist with month-end closing and reporting.
• Preparation and support for GST, tax, audit which includes preparing schedules and checking of computation for tax return, etc.
• Liaising with bankers, external auditors, tax advisors, company secretaries,and other statutory bodies to ensure compliance.
• Maintain good documentation and filing system.
• Perform ad-hoc tasks as assigned.

Requirements:

• Minimum Diploma in Accountancy, Finance or equivalent.
• Minimum 1-2 years of working experience in related field.
• Proficient in MS Office and SAP.
• Meticulous with strong analytical skills and able to multi-task.
• Good command of both verbal and written English and Mandarin to liaise with Mandarin speaking associates.
• Only Singaporeans may apply.

Qualified or interested candidates, please click "APPLY NOW"& send your updated resume stating the following:-

1. Reason for leaving past and present employment

2. Current/ last drawn salaries

3. Expected Salary

4. Date of availability and/or Notice Period

Job Mission

Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers.

Job Description

1. Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary

2. Problem handovers and routing

Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up

3. Repairs

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs

4. Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results

5. Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

6. Installation

Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test

Education & Experience

- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics

- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)

- Strong troubleshooting and analytical skills

- Good communication and interpersonal skills to work in a team and interact with customers

Other Information

- Able to do standby duty

- Able to travel overseas on short notice

• Arrange trucking & collection of cargo.
• Process custom permit.
• Inform shipper on any changes in vessel details or delay in arrival date.
• Booking & shipping documentation.
• co-ordinate & monitor shipment with carriers and clients.
• Support in all aspect of sales and operational activities.
• Assist operation with preparing BL.
• Assist with billing and closing jobs.
• Follow up on customer enquiries, agents & complaints.
• Other ad-hoc duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Job Highlights:

• Salary up to $2800 + Performance Bonus
• 6 days work week; Retail hours
• Islandwide
• Japanese Tea Cafe

Job Responsibilities:

• Engage in Research & Development for innovative products.
• Take charge of crafting and preparing baked goods for customer sales, including recipe creation, ingredient procurement, and coordinating baking schedules for items like breads, cakes, pastries, pies, cookies, and more.
• Develop and enhance recipes, precisely measuring and combining ingredients using various equipment to create high-quality baked goods.
• Conduct tests on ingredients and finished products to guarantee adherence to food safety and quality standards.
• Maintain cleanliness and restock workstations, ensuring all equipment is sanitized and ready for subsequent shifts.
• Oversee General Store Operations.
• Enhance service quality.
• Welcome customers, provide information on specials or new items, address inquiries, and manage orders and payments. Serve beverages and desserts.
• Package food and beverages for sale.
• Continuously educate oneself on Japanese teas, desserts, and presentation techniques to elevate the quality of beverages and desserts.
• Monitor inventory and replenish items in display cases or behind the counter.
• Adhere to food safety regulations, quality controls, and ensure store and personal hygiene. Implement Product Quality Control measures.
• Prepare ingredients.
• Undertake any other ad-hoc duties as required.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

JD1022

• UK MNC
• 5-day work week
• Up to S$3,800
• Minimum 2-3 years of relevant working experience in procurement/purchasing
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Category Executive.

RESPONSIBILITIES

• Develop and implement category strategies to achieve business objectives and goals.
• Analyse market trends, consumer behaviour, and competitive landscape to identify opportunities and threats within the category.
• Monitor and manage the performance of products or services within the category.
• Establish and maintain relationships with suppliers and vendors.
• Negotiate terms, pricing, and contracts with suppliers with Procurement Manager/ Category Manager to ensure cost-effectiveness.
• Evaluate and select new suppliers and products to expand or improve the category's offerings.
• Creating and managing purchase orders to initiate the procurement process and track the delivery of goods and services.
• Optimize inventory levels to balance supply and demand while minimizing carrying costs.
• Monitor and manage inventory turnover, stockouts, and excess inventory issues.
• Conduct price and market analysis to stay competitive and maximize revenue.
• Work closely with other departments, such as sales, marketing, finance, QA and operations, to ensure alignment with company objectives.
• Collaborate with sales teams to understand customer needs and drive sales growth.
• Ensure that products within the category meet quality and safety standards.
• Stay up to date with relevant regulations and compliance requirements.
• Provide regular reports and updates to immediate superior regarding the category's performance and strategies.

REQUIREMENTS:

• Diploma / Bachelor Degree in Business / Supply Chain or related disciplines
• Minimum 2-3 years of relevant working experience in procurement/purchasing for Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Well verse in Microsoft office application
• Negotiations skills

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Up to S$3,800 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Job Description:

• You will promote and propose Trane Chiller & Equipment to building consultants and contractors
• Responsible for developing long term customer relationships
• Building close business relationship with customers especially key accounts
• Maximizing account penetration and customer retention
• Identify potential opportunities & develop solutions with existing & new customers
• Update forecast timely into the system
• Negotiates value, addresses resistance, and close the sales. Differentiates & made Trane as preferred supplier
• You also need to ensure all works carried out in accordance with the specified quality and EHS standards.

Job Requirement:

• Degree in Mechanical/ Electrical engineering or its equivalent
• 1-2 years in Engineering sales, experience in HVAC industry will be a plus
• Customer driven with excellent communication & interpersonal skills
• Candidates with the relevant education qualifications but no prior work experience is welcome to apply

Interested applicants, kindly send your resume in MS WORD format to [email protected]. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Sook Fun

EA Personnel Reg No: R23117980

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).