Job description:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Job requirements:

• Minimum 'N'/'O'/Diploma/Nitec level
• Experience with customer service
• Healthcare experience is not a must but highly preferred

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Position Overview

• To lead a team of approximately 25 Field Engineers and 1 Field Planning Officer

Key Responsibilities

• Team Leadership: Assist in overseeing the Field Service team in their daily operations such as resource planning, job scheduling, job fulfillment and fault call.
• Service Delivery Coordination: Collaborate with the Service Delivery Team to ensure services are delivered within SLAs.
• Technical Issue Management: Address technical issues to ensure terminals function correctly at deployment.
• Customer Complaint Handling: Attend to customer complaints, conduct root cause analysis, implement immediate corrective actions, and preventive measures to closure.
• Skill Development: Ensure all technicians have the necessary skills for their scope of work.
• Training Documentation: Work with relevant team members to maintain, update, and enhance operation training, troubleshooting, and configuration guides for technicians.
• Process Improvement: Continuous improvement and support the design, implementation, and evaluation of field service support processes, policies, and procedures for productivity.
• Reporting: Consolidate data, prepare and submit reports for review and attend meetings as required.
• Continuity Planning: Support the maintenance of an effective continuity plan.
• Pass Applications: Assist in handling pass applications for technicians (Airport, Government sector).
• Test Cards / Cards Applications: Manage the application and distribution of test cards for technicians and ensure they have necessary tools for their field services.
• System Coordination: Communicate and liaise with relevant departments and external vendors for new systems or system enhancements, support user acceptance testing (UAT), and production testing.
• 2nd Level Support: Provide 2nd level support for CTS Merchant’s profile and parameter setup in internal systems.

Requirements

• Degree/Diploma in Technical Engineering or NITEC
• At least 5 years of Technical Support Operation experience required with a minimum of 2 years in a supervisory position.
• Team Player with effective communication skills and a strong analytical mind.
• Able to work extended hours, if required, subject to the dynamic field operation environment.
• Good in Microsoft excel, power point is required.
• Proactive individual with a hands-on approach in managing field service operations, ensuring team efficiency and high-quality service delivery.
• Class 3 driving license is required.
• To be on standby for urgent calls / escalation matters

Working location: East area (5 days work week)

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Join the dynamic Asia Client Services team at J.P. Morgan Asset Management and deliver exceptional experiences to intermediary clients as a Client Service Executive. You will service clients across Singapore, Southeast Asia and Global Private Banks, and understanding their unique needs across all asset classes and advocating for them within the firm.

Job Summary:

We are looking for a Client Service Executive with experience working in the servicing and/or financial sector to join our team responsible for delivering exceptional client service to intermediary clients of J.P. Morgan Asset Management in Singapore, Southeast Asia and Global Private Banks, with the potential to expand their responsibilities to servicing the broader region/client segment.

As the primary point of contact for our intermediary clients, Client Service Executive is required to have an in-depth understanding of clients’ requirements across all markets, locations, client entity types and investment requirements. Also, Client Service Executive supports from the initial point of onboarding to ownership of legal agreement execution, client acceptance on AML KYC processes in accordance with the regulatory requirements, account operational set up, and every downstream consideration such as fees, reporting, regulatory-required notifications set up on behalf of and within the context of the larger firm.

Successful candidate will report to Singapore’s Funds Client Service Manager and is required to collaborate with Client Advisors, Compliance, Service Delivery, Operations & Onboarding, Chief Administration Office in both Asia and Europe.

Job Responsibilities:

1. Act as day-to-day client service contact point for our intermediary clients including banks, asset managers, insurance companies and global platform distributors.

2. Manage client on-/off-boarding, KYC and account related changes according to the internal and regulatory requirements.

3. Liaise between clients and the internal teams to resolve any queries on client instructions and dealing related activities.

4. Ensure client impacting fund changes and associated notification is prepared and communicated to the clients and relevant stakeholders timely.

5. Takes initiative in identifying and driving opportunities to streamline or enhance team efficiency.

6. Communicate significant client issues internally and document/escalate as appropriate.

7. Work hand-in-hand with project team on client impacting business and regulatory driven projects and initiatives.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 4 years of experience at Asset Management firms, Private Wealth Management firms or other relevant Financial Institutions, and background in client service.

3. Strong knowledge of the Asset Management business, well-versed across all asset classes and investment products.

4. Experience in account opening, client onboarding, operational support, issues management, understanding of compliance and regulatory complexities in Asset Management business.

5. Demonstrate keen interest in financial markets, industry and regulatory news.

6. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency.

7. Ability to work independently and with teams. Strong organizational and prioritization skills are required alongside effective judgement from risk and escalation perspectives.

8. Experience in handling contract negotiation and review.

Preferred qualifications, capabilities, and skills:

1. In-depth knowledge of Singapore’s Fund industry and experience in insurance sector is preferred.

2. Experience in Singapore’s registered and restricted fund types, Luxembourg’s Sicav funds, Asia and/or European transfer agents is preferred.

3. Strong knowledge in global platform distributor’s operating models is beneficial.

4. Professional qualifications such as SFA (Securities and Futures Act) and/or FAA (Financial Adviser Act) is an added advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=58357a4b333295cc091676a206178895

Store Assistant duties and responsibilities

Our company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales. Store Assistants ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction. Their day-to-day duties include:

· Assists in achieving store recruiting goals

· Run Cash Register

· Drive the achievement of the store’s sale targets while also meeting individual sales goals

· Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy

· Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans

· Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken

· Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner

· Identifies performance issues and policy violations according to company policy and partners with the Store Manager

· Keeping the store fully stocked

· Maintaining the highest level of visual merchandising and store conditions

· Delivering exceptional sales services for improved customer satisfaction

· Interacting with customers and identifying their needs and preferences

· Operating cash registers and point-of-sale machines

· Receiving and verifying the quality and quantity of new shipments

· Enforcing in-store security and health and safety procedures and regulations

· Perform any other duties assigned by the director.

Store Assistant duties and requirements

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

· Previous specialty retail management experience, preferably in the outdoor industry

· Retail background preferred-previous management experience

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Benefits:

• Basic salary up to $2600+AWS + Bonus
• 5 days, office hours (No Shift)
• West (2 way transport)

Job Responsibilities:

• Answer incoming calls from customers, provide assistance, resolve inquiries, and make outbound calls for various purposes such as follow-ups, surveys, or sales
• Build and maintain relationships with existing and potential customers through regular communication via phone calls. Understand customer requirements, address concerns, provide technical assistance, and offer personalized solutions to enhance customer satisfaction and loyalty.
• Assist customers to process sales order & coordinate on delivery.
• Handle customer after sales service.

Job Requirements:

• Entry level is welcome, training is provided.
• Candidates with customer service/telesales/call centre experience are welcome to apply.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Summary:

• Basic + AWS + Bonus + Transport Allowance + Meal Allowance
• Entry Level are welcome to apply, training will be provided
• 5 working days, office hours
• Company with great career prospect and environment

Job Scope:

• Check on mechanical/electrical device and make sure device is in normal operation
• Perform periodic maintenance and corrective maintenance
• Perform mechanical/electrical device system upgrade
• Attend to complaint by customer and rectify fault
• Provide professional advice to customer about product
• Create maintenance/fault report for every rectification
• Report fault to reporting manager
• Other duties assigned

Requirements:

• Candidates with Electrical/Mechanical/Mechatronics or ANY other related engineering background are welcome to apply
• Candidates with Class 3 driving license will have added advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3,500.00 + Commission / Central and West area - 2 Openings

Requirements

• Min GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.
• Strong Automotive background with Sales Acumen
• Independent, confident and good interpersonal skill

Others

• Salary up to $ 3,500.00 + Commission
• Central and West Area
• Office Hours

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Industry: Bus CCTV / Software / System
Working Days: 5days
Working Hours: 9am – 6pm
Location: Ubi
Salary: $2200 - $2400

Responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaint.
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The Opportunity:

1. Permanent Role |West/East
2. Working hours: 44 hours
3. Basic up to $2500 + AWS + Transportation + VB

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.
• Ensure that export operations run smoothly and comply with standard operating procedures.

The Talent:

• At least 1-2 year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required
• Good Communcation skills

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

The Opportunity:

• Permanent Role | Island-wide | Basic up to $2800
• 5 days work week (Mon-Fri: 8.30am-5.30pm), Saturday standby
• Various working locations to choose from
• AWS, Bonus and allowances provided

Adecco is teaming with a multinational global leader in photographic and digital imaging solutions.
Apply now to hone your skills and expertise to ensure the smooth operation of our client's cutting-edge technology. As a pioneer in photographic and digital imaging solutions worldwide, our client prioritizes excellence and innovation across all facets of its operations.

The Job:

• Delivering regular servicing and upkeep for copiers, scanners, printers and fax machines.
• Installing and configuring new machines and associated software.
• Outdoor on-site guidance to address customer concerns.
• Overseeing inventory and orders for parts and supplies.

The Role:

• Nitec or Diploma in Electronic/IT or related field
• Able to communicate with Mandarin-speaking stakeholders
• 2 years & above of relevant working experience
• Hands on technical skills in servicing printers, copiers, scanners etc.

Next Steps

• Prepare an updated resume (including your current salary package, reasons for leaving etc.) and the expected package.
• Apply through this application or drop us an email at [email protected] in MS Word/PDF Copy stating the job you are applying for. We'd love to hear from you!

All shortlisted applicants will be contacted.

Ethan Lim
Direct Line: 8910 6785
EA License No: 91C2918
Personnel Registration Number: R23113796

Job Description:

1. Cashier

· Able to handle transactions effectively during rush hours

· Be familiar with POS machine and interface

· Be accurate in all transactions: purchase, return, cancel

· Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

· Perform standard POS opening and closing procedures without supervision

· Prepare and handle cash deposits accurately and according to SOP

· Packing of breads for customer according to SOP

2. Lobby

· Dispense products from back kitchen

· Assist customers in product enquiries, product pricings, promotions, etc

· Perform suggestive selling and upsell products to customers

· Must be able to name all products and know what the ingredients in each product are

3. General

· Learn all product names

· Project friendly and positive image to customers

· Outlet cleanliness

· Tray and tongs cleaning

· Display cleanliness

· Able to handle customer requests and enquiry

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm and Professional services Industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3 (EA: 94C3609/ R1219669)

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery
• Mandarin speaking is preferred

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

We are seeking a professional and experienced Chef de Rang / Service Executive to join our team. We are looking for someone with strong passion for hospitality, excellent customer service skills, and the ability to work effectively in a fast-paced environment. This position will play a key role in ensuring our guests have a memorable dining experience by providing top-notch service and maintaining high standards of presentation and cleanliness.

Job Description:

• Provide exceptional service to guests
• Set up and prepare tables for service, including polishing cutlery and glassware, arranging table settings, and ensuring cleanliness
• Take orders accurately and ensuring dishes are served in accordance to the standards
• Maintain in-depth knowledge of the menu, including specials, dietary restrictions, and provide recommendations to guests.
• Process payment accurately and professionally
• Maintain high level of standards of hygiene and cleanliness
• Assist in training junior level service team members

Requirements

• Ability to work and collaborate in a team
• Proven experience as a Chef de Rang / Service Executive in a high-end restaurant or hotel.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle pressure.
• Professional appearance and demeanor

You may submit your application through mycareersfuture.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Responsibilites:

• Ensure that our customer service revolves around putting customers first, maintaining their satisfaction, and building strong connections with both customers and colleagues.
• Uphold and enforce the standards and procedures we've set for customer service, ensuring that every interaction reflects our commitment to excellence.
• Provide comprehensive support to customers in the department store, covering various services such as processing tax refunds, assisting with smart card applications, making public announcements, and managing lost items.
• Quickly and effectively resolve any issues or concerns raised by customers, with the primary goal always being to ensure their happiness and contentment.
• Respond promptly to customer enquiries, follow up diligently on any necessary actions, and handle feedback and complaints efficiently to ensure swift resolutions.
• Listen attentively to customer feedback and suggestions, analysing them to identify areas where we can enhance our service standards and continually improve the overall customer experience.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills
• 5 days work week with 2 rotating off days
• Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Ø organize and manage the electrical department as necessary, from receiving tenders to completing final accounts.

Ø To ensure sub-contractors are supervised and their standard of work is acceptable and in compliance with recognized safety practices and specifications

Ø To control and effectively manage department operations through regular site visits as necessary, to assess progress, safety, and quality, and to give instruction and advice

Ø To liaise with departmental staff, clients, contractors, and suppliers in matters relating to work

Ø To attend meetings, training workshops, and other work-related issues, as required, which may involve working outside normal hours

Ø To liaise with specialists and consultants to obtain assistance and advice

Ø To supervise staff including allocation and control of work

Ø To prepare method statements in conjunction with the Safety officer

Ø To liaise with the Safety Officer in arranging safety inspections

Ø To check and authorize orders and invoices, ensuring correct procedures are followed

Ø To liaise with Human Resources in matters relating to development and training courses for electrical staff

Ø To attend management meetings as required

Ø To undertake specific projects and prepare reports for the Technical Director as required

Ø To adhere to existing working practices, methods, and procedures, undertake relevant training and development activities, and respond positively to new and alternative systems

Ø Undertake any additional duties as and when required by the line manager/business

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures.

Ø Undertake any additional duties as and when required by the business.

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures

Ø Accountable for creating a safe working environment, managing risks reducing exposure to hazards to levels practically achievable, and ensuring implementation of QHSE Policy.

Ø Complying with all IMS Procedures, and QA/QC standards as applicable to deliver work safely and maintain the highest quality standards with minimal environmental impacts.

Ø Wear appropriate safety or protective equipment as identified required through risk assessments or as specified, at all times.

Ø Contributing to enhancing quality, health, safety, and environment within the organization.

In addition to the above, all supervisors and managers have a duty of care to ensure that a safe place of work is maintained and that appropriate welfare facilities are provided. Also, to ensure that all hazardous situations and possible hazardous conditions are identified and avoided. Workers must be briefed on the hazards likely to be presented, with the knowledge that the risks have been calculated, and must be informed of the controls required to mitigate those risks.

Minimum Qualification:

Ø BE or B-Tech in Electrical Engineering

Ø Proficient in the use of MS Word, excel, outlook, and other electrical software

Minimum Experience:

Ø Proven working experience as an Electrical Engineer

Ø Excellent knowledge and understanding of both marine and land-based electrical systems, procedures, and legislation

Ø Ability to ensure that labor, materials, plant, and equipment are used effectively and efficiently

Ø Ability to organize and direct electrical and associated staff, determining priorities to maximize the use of resources in achieving prescribed objectives

Job Specific Skills:

Ø Product & business knowledge

Ø Attention to detail is essential

Ø Able to manage workload

General Skills:

Ø Good team player with good organization skills

Able to drive confidently a prime mover with trailer carrying loose, heavy and bulky items and deliver to and from construction sites, manufacturing facilities, jurong & psa ports, suppliers and customers warehouses.

To check and secure cargo items on trailer safely with ropes, belts, chains before driving off.

Must observe and follow safety rules, traffic rules and regulations.