Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Supervise and manage a team of IT desktop support engineers to provide effective and timely IT desktop support, advice, guidance and timely problem resolution to achieve desired operational outcomes.
• Manage day-to-day work activities of a team, including rostering, customer experience, SLA and prioritising and allocating service tickets.
• Provide level 1.5 technical support and advice to users on EUD related issues or queries.
• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum 5 years of working experience with 2 – 3 years of team lead experience in managing and supervising a team.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage
• Good communication skills.

Job Description:

Join us as a Heterogeneous Integration Assistant Laboratory Officer/laboratory Officer and become a key player in advancing next-generation technology. In this role, you'll gain hands-on experience with state-of-the-art equipment and contribute to groundbreaking research in electronic module integration.

Key Responsibilities:

• Heterogeneous Integration: Engage in the complete process of module integration, including die preparation (dicing and back-grinding) and combining components into fully functional modules.
• Equipment Operation: Operate and maintain various high-tech instruments used in the heterogeneous integration process, ensuring they are in optimal condition and ready for use.
• Process Support: Manage equipment readiness, ensure the availability of processing materials, and perform critical tasks in the integration process.
• Inspection and Analysis: Conduct metrology inspections and analyse colour coded data to ensure the highest quality and precision in integrated modules.

What You'll Gain:

• Cutting-Edge Experience: Work with the latest technology in heterogeneous integration and contribute to innovative research in advanced electronics.
• Professional Growth: Receive hands-on training and mentorship from experienced professionals, with opportunities for career development within a forward-thinking company.
• Collaborative Environment: Be part of a dynamic team that values your input and fosters a culture of learning and collaboration.

Qualifications:

• Diploma or ITE graduate in Materials Science, Mechanical Engineering, Chemical Engineering, Chemistry, Electrical Engineering, or Electronics.
• Experience in semiconductors device fabrication or packaging and assembly equipment operations or processes will be added advantage
• Strong communication skills, industry awareness, and problem-solving abilities.
• Highly motivated and a proactive self-starter with the ability to work effectively in a team.

Why Join Us?:

At "Institute of Microelectronics", we are dedicated to developing talent and providing our team members with the tools and support they need to succeed. We offer a vibrant and inclusive work environment where innovation thrives. Enjoy a range of benefits including ongoing training, career progression opportunities, and the chance to work on pioneering projects.

Apply today and start your journey with us in the exciting field of heterogeneous integration!

Qualification:

· At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent

· At least 2 years’ relevant working experience

Job Description:

· To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Qualification:

· At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent

· At least 2 years’ relevant working experience

Job Description:

· To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Role Overview

• Supervision and co-ordination of excavation and trenching of the installation of fire hydrant chambers and pipes (both mechanical joint and push-on joint methods) are done using approved earthquake resistance Kubota Pipes
• Ensure that all installations are in accordance with the Kubota GENEX pipe installation methods, approved drawings, and applicable local Codes, Regulations and Standards

Role Responsibilities

• Inspect and monitor quality of workmanship of the works on site
• Check all drawings and contract specifications (including authority aubmission drawings and shop drawings) Job Requirements
• Knowledge of Microsoft office words, excels and PowerPoints
• Able to commit night shift & overtime

· Review Method Statement & Risk Assessment Document & Inspection Test Plan procedure

· Review the Quality Assurance (QA) & Quality Control (QC) Plan and Procedure Documents

· Follow the approved engineering drawings /documents & carried out inspection.

· Review & follow QP/PE Design approved documents

· Read & follow project requirements

· Daily site survey & monitor site activity

· Review Site Construction Query (SCQ) & approval

· Review project overall schedule on weekly basis on construction and inspection activities

· Checking procurement report & closely follow up

· Internal meeting with Eng., Team & contractor

· Follow-up & monitor daily project schedule

· Carried out Inspection as per AFI

· Attend FAT at vendor facility

· Prepare weekly report

· Checking daily & weekly report by contractor

· Attend Meetings with Stake holders

· Participate safety site walkdown

· Review third party inspection FAT documents

· Closely follow-up with punch list & carried out inspection

· Review Construction MOM & Monthly report

Job Requirements

• Possess at least Degree in (Mechanical) Engineering
• Must be experienced in supervision of Changi Airport Runway Projects
• Minimum 5 Years of experience as RTO on local projects
• Registered resident technical officer with IES/ACES
• Ensure Airport Operational and Safety Requirements
• Ensure all Regulations and Standards of the Runways, Taxi ways, Military Taxi way and Airport Emergency Service

Role Overview

• Supervision and co-ordination of excavation and trenching of the installation of fire hydrant chambers and pipes (both mechanical joint and push-on joint methods) are done using approved earthquake resistance Kubota Pipes
• Ensure that all installations are in accordance with the Kubota GENEX pipe installation methods, approved drawings, and applicable local Codes, Regulations and Standards

Role Responsibilities

• Inspect and monitor quality of workmanship of the works on site
• Check all drawings and contract specifications (including authority aubmission drawings and shop drawings) Job Requirements
• Knowledge of Microsoft office words, excels and PowerPoints
• Able to commit night shift & overtime

Job Requirements

• Possess at least Degree in (Mechanical) Engineering
• Must be experienced in supervision of Changi Airport Runway Projects
• Minimum 5 Years of experience as RTO on local projects
• Registered resident technical officer with IES/ACES
• Ensure Airport Operational and Safety Requirements
• Ensure all Regulations and Standards of the Runways, Taxi ways, Military Taxi way and Airport Emergency Service

Role Overview

Supervision and co-ordination of excavation and trenching of the installation of fire hydrant chambers and pipes (both mechanical joint and push-on joint methods) are done using approved earthquake resistance Kubota Pipes

Ensure that all installations are in accordance with the Kubota GENEX pipe installation methods, approved drawings, and applicable local Codes, Regulations and Standards

Role Responsibilities

Inspect and monitor quality of workmanship of the works on site

Check all drawings and contract specifications (including authority aubmission drawings and shop drawings) Job Requirements

Knowledge of Microsoft office words, excels and PowerPoints

Able to commit night shift & overtime

· Review Method Statement & Risk Assessment Document & Inspection Test Plan procedure

· Review the Quality Assurance (QA) & Quality Control (QC) Plan and Procedure Documents

· Follow the approved engineering drawings /documents & carried out inspection.

· Review & follow QP/PE Design approved documents

· Read & follow project requirements

· Daily site survey & monitor site activity

· Review Site Construction Query (SCQ) & approval

· Review project overall schedule on weekly basis on construction and inspection activities

· Checking procurement report & closely follow up

· Internal meeting with Eng., Team & contractor

· Follow-up & monitor daily project schedule

· Carried out Inspection as per AFI

· Attend FAT at vendor facility

· Prepare weekly report

· Checking daily & weekly report by contractor

· Attend Meetings with Stake holders

· Participate safety site walkdown

· Review third party inspection FAT documents

· Closely follow-up with punch list & carried out inspection

· Review Construction MOM & Monthly report

Job Requirements

Possess at least Degree in (Mechanical) Engineering

Must be experienced in supervision of Changi Airport Runway Projects

Minimum 5 Years of experience as RTO on local projects

Registered resident technical officer with IES/ACES

Ensure Airport Operational and Safety Requirements

Ensure all Regulations and Standards of the Runways, Taxi ways, Military Taxi way and Airport Emergency Service

Deployment:

Mondays to Thursdays: 7.00am to 4:15 pm, inclusive of 45 mins

lunch break

Fridays: 7.00am to 3:45pm, inclusive of 45 mins lunch break

Service not required on Saturdays, Sundays and gazetted public

holidays

Scope of Works:

Provide administrative support to the teachers

Administrative duties will generally include

1. Preparation and verification of documents

2. Maintaining and updating of detention records and data

3. Compilation of statistics

4. Filing and typing

5. Supervising and monitoring of detention classes and monitoring

of students on in-house suspension

Provide support to Operations Manager (OM) and AMs during school

holidays

Summary:

• Logistic industry (Air & Sea)
• Basic salary up to $2800
• Variable bonus
• Location: Changi
• 5 days work week

Key Responsibilities:

• Handle all bookings for both air and sea freight
• Handle customer inquiries regarding order status, delivery schedules, shipping rate and etc
• Interact with customer via phone / email
• Process customer orders, documentation, and schedule for deliveries
• Apply for custom permit if required
• Resolve any issues related to damaged goods, delayed shipments and etc
• Other related ad-hoc duties

Key Requirements:

• Min 1 year of relevant experience in logistic industry
• Bilingual in Mandarin to deal with Mandarin speaking clients and vendors

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

JOB DESCRIPTION

• Responsibilities: mouse colony management, genotyping, mouse surgery, immunostaining, tissue sectioning and staining, and other technical support requested by lab members
• Provide technical support for research

JOB REQUIREMENT

• Bachelor in Biological Science and Life Science disciplines or equivalent
• Experience with animal work will be valued
• Excellent organizational and interpersonal skills
• Highly motivated, passion for science, committed to laboratory work and able to work flexible hours
• Ability to multitask, work independently and also as part of a team
  Excellent communication (verbal and written) and presentation skills

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The candidate will be joining the Antimicrobial Chemical Biology Lab, a newly established group in A*STAR ID Labs focusing on the development of synthetic antimicrobial compounds for potential therapeutic applications. Scholarship opportunities will be available for those interested in pursuing further education at the master’s or PhD level.

Research projects will encompass various tasks such as:

• Chemical synthesis
• In vitro activity testing
• Understanding mechanisms of action
• In vivo efficacy evaluation.
• Support the team in lab operation
• Upkeep of consumables
• Safety oversight
• Labware procurement
• Documenting experimental procedures and results.

Job Requirements:

• Bachelor’s degree in microbiology, biomedical science, chemistry, chemical engineering, bioengineering, or related field
• Familiarity with basic microbiology (e.g., bacteria/fungi culture, agar plating, PCR) and chemistry (e.g., reaction setup, column purification, HPLC) lab techniques, programming, and/or common graphics software (e.g., Photoshop) will be advantageous.
• Highly motivated and passionate about scientific research
• Good spoken and written communication skills
• Team player
• Receptive and detail-orientated

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Greeting: Welcoming visitors and guests to the building
• Answering calls: Answering and routing phone calls, and taking messages
• Managing schedules: Scheduling appointments and maintaining calendars for managers
• Managing mail: Receiving, sorting, and distributing mail and packages
• Managing office supplies: Monitoring office supplies and ordering when needed
• Managing records: Keeping records and files up to date, and recording information from communications
• Managing expenses: Monitoring office expenses and costs
• Providing directions: Giving directions to visitors
• Providing customer service: Answering questions, addressing complaints, and connecting guests with other departments
• Maintaining the front desk: Keeping the front desk tidy and presentable
• Performing other duties: Taking on other duties as assigned, such as travel arrangements

The Health, Safety and Environmental (HSE) Officer is responsible for identifying, assessing and advising on risks arising from the workplace or work processes, recommending measures to eliminate or minimise and control the risks and implementing the measures. He/She is also responsible for preventing or reducing health and environmental risks, and improving quality of processes.

Analytical and observant, he/she is required to identify risks and analytical to analyse risks. He/She is expected to supervise a quality, health, safety and environmental team and to work with internal and external stakeholders to accomplish his/her work.

Responsibilities:

1. The primary role is to serve our salespersons or clients at the customer service counter or reception counter.

2. Process documents, collect commission (cash, cheque or online payments), sale of merchandise, use POS system, and handle office equipment (nets/credit card machines, copier machines, and computer terminals at the free seating area).

3. Data entry using our in-house systems (REMSPlus2, Admin module, e-submission) and using external systems (IRAS, HDB, CEA).

4. Manage walk-ins, emails, and telephone enquiries.

5. Frank mail and deposit at SingPost.

6. Collect and distribute mail.

7. Open and close the office, meeting rooms and training rooms.

8. Perform any other ad-hoc duties as and when assigned.

Requirements:

1. GCE ‘O’ Level and above.

2. Preferably someone who has work experience in customer service duties.

3. Excellent phone etiquette and possess good communication skills.

4. Ability to multitask and handle high volume of customers efficiently.

5. Computer literate in Microsoft Office.

6. Preference will be given to candidates who are available immediately or within short notice.

7. Need to be able to commit from 2 December 2024 to 30 April 2025.

Other Information

· Working Location : Toa Payoh, (HDB Hub near Toa Payoh MRT Station)

· Five (5) day work week, Monday and Friday : 8.30am to 5.30pm or 9.00am to 6.00pm. (With 1 Hour Break)

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

Benefits:

• Attractive salary range of $2,200 to $3,000 plus variable bonus
• 5-day work week with two off days
• Rostered working hours providing flexibility
• Opportunities to work in a dynamic showroom environment
• Gain valuable customer service and administrative experience

Job Description:

We are looking for a friendly and customer-oriented Front Desk Officer to join our Sales & Marketing department at Alexandra Road. In this role, you will be the first point of contact for customers, managing phone calls, greeting visitors, and ensuring the showroom is in top condition. This position offers the chance to work in a fast-paced, customer-focused environment where attention to detail and excellent service are key.

Roles & Responsibilities:

• Answer phone calls and respond to general customer inquiries
• Greet and check in customers, ensuring smooth visitor flow in the showroom
• Manage the Sales Executive turn system efficiently
• Ensure that the showroom is neat and organized, including maintaining display cars
• Serve refreshments to customers and provide exceptional customer service
• Perform general administrative duties as required

Requirements:

• Experience in Receptionist or customer service roles
• Strong communication and social skills with a customer-first mindset
• Energetic, hardworking, and people-focused
• Basic knowledge of Microsoft Office and data entry
• Willingness to work weekends and public holidays
• Comfortable working at off-site locations when required

Additional Information:

• Location: 281 Alexandra Rd, Singapore 159938
• Photo must be attached to the resume ****
• Rostered working hours from Monday to Sunday as described

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• To assist in the data entry of MSc application processing
• To assist in the checking of any potential fraudulent cases pertaining MSc applications
• To assist in other MSc graduate student administrative duties

Qualifications

• GCE ‘O’ Level or equivalent or higher.
• 3 to 5 years of related working experience preferred.

Job Description & Requirements

· Work in a team to manage the day-to-day estate operational matters in the Division

· Report to Property Manager of the division

· Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works

· Manage and maintain residential and commercial properties in the division

· Liaise with and supervise contractors

· Attend and follow up on feedback from residents

· Carry out enforcement actions related to common property and open space by laws

· Prepare and maintain proper admin and paper documentation

. Any other related duties as instructed by the Property Manager

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Job Description:

Be part of an exciting team working on cutting-edge advanced packaging process technologies. Participate in process development and integration solution to enable advanced packaging process technologies in the world of mobile, IoT, consumer and high-performance computing area. Partner and work with various teams from inside and outside of IME to help develop leading-edge packaging solutions for our customers, taking the solutions from concept to mass production. Responsibilities will include assisting in operations support in clean room to make sure projects are completed successfully and delivered on time.

This position is based in Singapore.

Responsibilities:

• Operate semiconductor equipment to perform processes, measurement, and inspection of wafers. (Include equipment setup, loading and unloading of wafers)
• Monitor basic equipment/process errors and perform recovery.
• Work with internal and external parties to align for tool time, execute process sequence and collect data to feedback to integration owner.
• Logistically transport wafer lots between equipment within cleanroom and between worksites.
• Identify and address potential areas for improvements such as cycle time, utilization, and cost.
• Perform chemical change/ top-up for equipment under supervision.
• Understand and follow all Environmental, Health and Safety (EHS) procedures and requirements.
• The candidate may be required to perform shift work (Mon-Fri).

Experience:

• NITEC/ Diploma in Electrical/Mechanical/Chemical Engineering
• Basic understanding on semiconductor process is preferred
• 1-3 years of experience in semiconductor processes (Litho, Etch, CVD, PVD, Plating, Metrology etc.) will be added advantages

Job Description:

Be part of an exciting team working on cutting-edge advanced packaging process technologies. Participate in process development and integration solution to enable advanced packaging process technologies in the world of mobile, IoT, consumer and high-performance computing area. Partner and work with various teams from inside and outside of IME to help develop leading-edge packaging solutions for our customers, taking the solutions from concept to mass production. Responsibilities will include assisting in operations support in clean room to make sure projects are completed successfully and delivered on time.

This position is based in Singapore.

Responsibilities:

• Operate semiconductor equipment to perform processes, measurement, and inspection of wafers. (Include equipment setup, loading and unloading of wafers)
• Monitor basic equipment/process errors and perform recovery.
• Work with internal and external parties to align for tool time, execute process sequence and collect data to feedback to integration owner.
• Logistically transport wafer lots between equipment within cleanroom and between worksites.
• Identify and address potential areas for improvements such as cycle time, utilization, and cost.
• Perform chemical change/ top-up for equipment under supervision.
• Understand and follow all Environmental, Health and Safety (EHS) procedures and requirements.
• The candidate may be required to perform shift work (Mon-Fri).

Experience:

• NITEC/ Diploma in Electrical/Mechanical/Chemical Engineering
• Basic understanding on semiconductor process is preferred
• 1-3 years of experience in semiconductor processes (Litho, Etch, CVD, PVD, Plating, Metrology etc.) will be added advantages

Remuneration: Basic with AWS & VB

+ $120 Transport Allowance + $66 (Flexible Benefit Allowance) + eMedical Card (cover spouse + children under 18)

Work location: MacPherson

Working hours: Monday to Friday

Job Description:

• Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
• Perform remote troubleshooting on the ticketing kiosks if required.
• Coordinate and work with maintenance team and station staff in:

- Compiling fault data for ticketing kiosks and generate reports.

- Combining and rearranging data from source documents where required.

- Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.

• Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
• Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
• Generate backend reports of the ticketing kiosks for investigation purposes.
• Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
• Supports in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).
• Any ad-hoc additional duties as instructed if required.

Job Requirements:

• Nitec in Engineering or any other relevant field.
• Possesses high accuracy in processing information.
• Able to work independently and in a team in a challenging environment
• Candidates with no experience are welcome to apply

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

· Provide administrative and operational support and assist supervisor to ensure smooth operations.

· Handle day-to-day general queries from shelter residents

· Assist in the admission and orientation of new shelter residents

· Attend to general enquires on shelter (Internal/External parties)

· Provide administrative and operational support in overall shelter operations

· Collect statistics for monitoring and evaluation of activities and programmes of the shelter

· Perform and assist in data entry for client and operational records

· Collect and maintain records of payments from clients for shelter fees and utilities

· Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations

· Support the maintaining of security, health and safety of the shelter environment

· Assist in admission/discharge and orientation of residents

· Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance

· Enforce shelter rules and conduct shelter inspection for compliance with shelter rules

· Manage general disputes that may occur between co-living shelter residents

· Liaise with external stakeholders and AWWA HQ departments for the smooth operations of AWWA TS.

· Support Assistant Manager – Operations in guiding and mentoring the operations team.

· Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step

· To support in TS wide programmes

Benefits

1. Competitive Salary: Earn up to $3,000 basic per month plus variable bonuses and monthly incentives.
2. Work-Life: Flexible work schedule with office-in-lieu on public holidays and time-off for overtime.
3. Career Growth: Develop your skills with a fast-paced, dynamic team while gaining experience in customer service and operations.
4. Supportive Team Culture: Work in an inclusive, friendly, and collaborative environment where your contributions are valued.
5. Standby Perks: Receive a company phone for standby, with additional compensation (to be discussed during the interview).

Job Description

We are looking for a motivated and reliable Customer Service Officer to join our team! In this role, you will handle phone inquiries, manage data entries, and address customer complaints with the best solutions or alternatives. You will collaborate closely with the operations department to ensure smooth processes.

Roles & Responsibilities

• Handle phone inquiries and provide prompt and effective solutions.
• Perform data entries and maintain accurate records.
• Resolve customer complaints and provide alternative solutions when necessary.
• Work closely with the operations team to support service delivery.
• Take on other ad-hoc duties as assigned by the department.

Requirement

• Skills: Basic IT knowledge, good listening skills, and ability to work under pressure in a fast-paced environment.
• Personal Attributes: A good team player with strong interpersonal communication skills, meticulous attention to detail, and self-motivated.
• Work Schedule: Must be flexible to work shifts, on public holidays, and be willing to work overtime when required.

5) Additional Information

• Location: 88 Geylang Bahru, #01-2724, Singapore 339696.
• Salary: Up to $3,000 basic plus variable bonus and monthly incentives (company phone for standby).
• Working Hours: 8 am to 5 pm with varying schedules: Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days).
• Public Holiday: Work on public holidays will be compensated with office-in-lieu.
• Overtime: Overtime will be given time off.