Customer Service Officer

Working days: Monday - Friday

Working Hours: 8.30am - 5pm

Salary : Up to $4,000 (Depending on experience and qualifications)

Location: Changi

12 months contract

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction and proactive calling.

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

Requirements:

1. Min. Diploma in relevant studies

2. Expereience in call center setting will be advantageous

3. Able to communicate well with customers

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Responsibilities:

Settlement

• Check report - "Automatic Checklist for Contra/Setoff".
• Perform contra statements printing.
• Set-Off contra gains against contra losses as per Trading Representatives' instruction.
• Reprint Trading Representatives' contra statements and place them in their respective mailboxes.
• Check all CPF revoked trades of contra set off on Sales due date.
• Check Business Done for Purchases and Sales on Foreign Markets against trade confirmations.
• Perform trade settlements for Foreign Markets.
• Monitoring of CFD trades.
• Transfer and deposit for foreign shares.

Reactivation/Reissue of Password

• To reissue Online Internet password (SL System)
• To reissue/reactivate KLSE & other foreign market password (print out pin mailers and mail out)

Requirements:

• Diploma/Bachelor's Degree in Finance.
• Proficient in MS Office Applications
• Good communication and interpersonal skills

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Roles & Responsibilities:

HR

· Recruitment which includes placing job advertisements, interviews arrangement, references and background check.

· Preparation of appointment/confirmation letter, insurance claims for Hospital & Surgical and Work Injury Compensation.

· Promoting the company’s reputation and attractiveness as a good employment opportunity.

· Keeping up to date on current employment legislation and regulations and enforcing them within the company.

· Organize and maintain personnel records, enter new data, and update employee data in internal HR databases.

· Prepare various HR documents, including new hire guides, employment contracts, compensation lists, etc.

· Ensure the smooth execution of employee on-boarding and off-boarding processes.

· Ensure timely and accurate submissions for all government related claims, e.g. Childcare Leave,

Maternity/Paternity Leave, makeup claims.

· Assist in monthly claims

· Any other ad hoc duties as assigned from time to time.

Administrative

· Attend & greet the guest, serve beverages or meals when necessary.

· Keep stock of office supplies and place order when necessary.

· Printing and order business cards when necessary.

· Training and course arrangement

· Handle and oversee all travel arrangements (air travel, accommodation, etc), and operations, manage

relationships with travel agencies, hotels, and travel service providers.

· In charge of General Administrative duties and office maintenance matters.

Requirements:

· Diploma or Degree in Human Resource with 3 – 5 years of relevant experience in HR

· Display good understanding and knowledge of Singapore Human Resource practices, employment laws and

regulations.

· Proficient MS Office Applications (e.g. MS Excel/Word/PowerPoint)

· Good command of spoken and written English & Chinese.

· Must be hands-on (the team is lean), able to fit well in an international environment

· Simple accounting knowledge will be an advantage.

· Able to handle confidential information with integrity.

· Team player, responsible, positive learning attitude, good communication and interpersonal skills.

We offer an attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Responsibilities

• Organise and conduct regular credit and accounts receivable review meetings with business units and sales departments to resolve delinquent accounts.
• Follow up and communicate with customers regarding outstanding payments.
• Review and process new customer account applications.
• Maintain and update customer account details and credit limits in SAP.
• Monitor daily sales transactions for credit holds in SAP and communicate with the sales department to address overdue issues.
• Disseminate invoices, statements of accounts, reminder, and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and accounts receivable status reports for management.
• Liaise with insurers to apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks regarding bank guarantees, including letters of credit.
• Verify supporting documents to carry out billings to customers.
• Perform other ad hoc duties as assigned

Requirements:

• Minimum of 1 year of relevant experience
• Proficiency in SAP software is an advantage
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QX3XY593

Are you a visionary technologist with a passion for advancing safety through cutting-edge technology solutions?

We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead the technological evolution of our industrial safety gas detection alarms and systems. Join us in our mission to create a safer work environment for industries worldwide.

About Us:

We are a pioneering company specializing in industrial safety gas detection solutions. Our commitment to innovation and excellence drives us to create state-of-the-art gas detection alarms and systems that protect lives, prevent accidents, and ensure the well-being of workers in various industrial settings.

Role and Responsibilities:

As the Chief Technology Officer, you will be at the helm of our technological innovation and product development efforts. Your key responsibilities will include:

• Technology Strategy: Develop and execute a forward-looking technology strategy that aligns with our mission and business objectives. Lead the exploration of emerging technologies to enhance the performance, accuracy, and usability of our gas detection alarms and systems.
• Product Innovation: Drive the innovation of our gas detection products by overseeing the research, design, and development process. Collaborate with cross-functional teams to ensure that our solutions remain at the forefront of the industry.
• System Integration: Lead the integration of advanced technologies, such as IoT connectivity, data analytics, and cloud solutions, to create comprehensive and interconnected gas detection systems tailored to the needs of various industrial sectors.
• Quality and Compliance: Ensure that our products meet the highest standards of quality, safety, and regulatory compliance. Implement robust testing and validation processes to guarantee the reliability and accuracy of our solutions.
• Team Leadership: Build, mentor, and lead a high-performing technology team, fostering a culture of innovation, collaboration, and continuous learning. Provide technical guidance and mentorship to nurture the team's growth.

Qualifications:

• Proven experience (10+ years) in a senior technology leadership role, preferably in the field of industrial safety technology.
• Strong track record of successfully leading the development and launch of technologically advanced products in the safety or related sector.
• Expertise in gas detection technology, IoT integration, data analytics, and system architecture.
• Deep understanding of industry standards, safety regulations, and compliance requirements.
• Exceptional leadership skills with the ability to inspire and guide cross-functional teams.
• Strong communication and interpersonal abilities, with the capacity to engage with stakeholders at all levels.
• Bachelor's or Master's degree in Engineering, Computer Science, or a related field (advanced degrees preferred).

Why Join Us:

• Impactful Mission: Contribute to creating safer work environments and protecting lives through technological innovation.
• Innovation: Work in a dynamic and forward-thinking environment where your ideas and expertise will shape the future of industrial safety.
• Collaborative Culture: Join a team of dedicated professionals focused on driving positive change in industrial safety.
• Continuous Learning: Stay at the forefront of technological advancements and expand your knowledge through ongoing professional development opportunities.

SUMMARY:

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received

Responsibilities:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements:

• Diploma in IT-related fields
• Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Core Rotating 8.5hr staggered

• Monday to Friday: 8.5hrs
  1. Day Shift: 01.00PM – 10.30PM, with dinner break
  2. Night Shift: 10.30PM – 08.00AM with night snack/supper break

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

Job Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management. Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Qualifications:

• Minimum NITEC in any discipline
• Minimum of 2 years of experience in IT support, with 1 year in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Comfortable to work in a healthcare environment.

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

Overview of Desk Quant Analyst Position:

• Maintain and upgrade the codebase and configuration of strategies within the firm’s automated trading framework.
• Manage large datasets used in both research and production environments.
• Perform live as well as historical monitoring of trading activities. For instance, do some post-trade analysis or production reconciliation.
• Work in close collaboration with quant researchers and traders to understand the constantly evolving needs of the trading desks.

Typical Day of Desk Quant Analyst:

• Before market open, check that all required data and related processes are ready for the trading day.
• During market hours, sporadically monitor behavior and performance of strategies.
• Work on various longer-term projects required for expanding our systematic trading activities and ensuring their robustness.

Skill Set Required For Position:

• Degree in Engineering, Computer Science or related technical subject.
• Programming proficiency with at least one major programming or scripting language (e.g. C++, Java, Python).
• Great attention to details.
• Strong communication skills and ability to work well with colleagues across multiple regions.
• Ability to work well under pressure.

Additional Desirable Qualifications:

• Knowledge of Q/KDB+.
• Knowledge of Linux and Bash.
• Advanced quantitative skills.

Job Description & Requirements:

At Barclays, you will be part of the Quantitative Analytics Credit Products Team.

The QA Credit Products team is responsible for the quantitative models and analytics used in the credit businesses across Markets and Banking and is involved in a wide range of products and activities, including corporate and emerging market bonds, single-name and index CDS, leveraged loans, hybrid capital securities, credit options, fixed income ETFs, CLOs, synthetic CDOs, CLNs, structured notes, bond financing, repos, total return swaps, CDS clearing, syndicate loan commitments, banking book loans, and quantitative strategies and risk modeling such as model based risk management, portfolio optimization, and relative value analysis.

The team works closely with the businesses to satisfy their risk management, valuation and quantitative strategy needs. It provides expect quantitative analysis and it works with the technology teams to develop and improve the trading and risk management platforms.

It is a global team located on the trading floors in London, New York and Singapore.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?/ What we’re looking for:

Overall Purpose of the Role

• To support and develop models and tools for the Asia credit trading desks.

Key Accountabilities

• Develop models and tools for the credit products trading desks
• Support QA tools used by the credit trading desks in Asia; this includes both flow and structured product trading.
• To work with a high degree of autonomy

Stakeholder Management and Leadership

• Key stakeholders are the credit trading business, the technology department, risk managers and the rest of the Quantitative Analytics group. The successful applicant should be able to clearly express complex technical issues and requirements, and work constructively with all stakeholders to progress projects.

Decision-making and Problem Solving

The role requires both evaluative judgement and analytical skills. In particular it will require:

• A methodical aptitude for problem solving
• Ability to learn quickly
• Ability to adapt to change and work in a fast changing environment
• Initiative to spot potential problems and finds innovative ways to solve them
• Ability to balance tactical and strategic solutions in line with the overall needs of the bank

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

• PhD or Masters in Quantitative Finance, Applied Mathematics, Operations Research, Statistics, Computer Science or similar quantitative field
• Experience in a credit or rates quant role at a major investment bank or hedge fund.

Essential Skills/Basic Qualifications:

• Experience developing models and tools for pricing, analysis, and risk management of flow or structured credit products
• Good written and verbal communication in English
• Experience implementing models in C++/C#/Python in a shared codebase with multiple developers

Desirable skills/Preferred Qualifications:

• Detailed knowledge of credit and rates flow products (both cash and derivatives) and how they trade.
• Current hands on programming in Python/C#.

Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a “city in a garden”. Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you’re just a 5-minute walk from the nearest MRT station.

Branch Customer Service Officer / Digital Ambassador

• Working hours: Depends on branch operating hours
• Location: Bukit Timah
• 5.5 working days per week
• Salary: $15/hr
• Duration: 12 months contract (renewable)

Job Description:

1. To comb queue and assist customers with transactions at Self Service banking machines (ATM/CAM)
2. To assist customers to complete forms
3. To assist customers with internet banking transactions using the Ipad
4. To assist customers to open accounts with Ipad
5. To assist customers to update & change passbooks
6. To perform other ad-hoc tasks as assigned

Requirements:

• Min. GCE 'O' Level and above
• Customer service experience
• Experience dealing with crowds will be an advantage.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Corporate Call Centre Officer (Banking)

Working hours: Mon-Fri 9-6pm, OT may be required as and when needed (exceptional scenarios only)

Location: Changi

Salary: $2,700 - $4,000 (Based on salary benchmarking)

Duration: 6 months (non-renewable)

- Training will be provided

Key Accountabilities & Responsibilities:

1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2. Perform proper follow up to ensure resolution.

3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support and educate/guide customers on product and system navigation.

5. Provide support on forms enquiries/clarifications/rejections.

6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7. Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

- Must have at least 1 year Customer Service in banking industry

- Min. Diploma and above qualifications

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Salary: $2980

Working Days: Monday - Friday

Working Hours: 10am - 730pm OR 12pm – 930pm (Fixed on 1 regular time slot determined during interview)

Location: Toa Payoh

Contract Period: 1 year

Job Responsibilities:

As an NAVH Triage officer, you will help to attend to violence-related enquiries that come through the NAVH. You will be involved in supporting the following tasks required to right site these violence-related calls:

• Engage caller to understand severity of situation
• Gather and verify information with other sources (e.g. schools, family members, relatives, government databases)
• Conduct risk and safety assessment for cases
• Determine response time and right-siting of cases
• Engage agencies to ensure warm transfer of cases
• Engage key family members to work with an agency

Requirements:

Functional/Technical Competencies

• Degree in Social Work, Psychology or related discipline preferred
• Good written and communication skills

Generic Competencies

• Able to work calmly in highly stressful situations and environment
• Good engagement, assessment, problem solving and multi-tasking skills
• Good analytical and critical thinking abilities
• Strong planning and administration skills
• Be willing to work shift hours, where required, as the NAVH is a 24/7 helpline

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/6894

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan