With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description

• MicroStrategy schema definition, design, implementation and maintenance

· Experience in creating schema objects (attribute, facts, hierarchy and transformation)

• Performance tuning, testing, and troubleshooting of both new and existing BI solutions

· MSTR Performance tuning and well versed in VLDB properties • Evaluate current and emerging BI industry trends and best practices while designing BI solutions

• Analysis and interpretation of business requirements, translation into technical requirements and specifications

• Assistance with project planning, estimating, approach definition and implementation planning

• Support, design, build and test Micro Strategy objects, projects, reports, dashboards, cubes o MSTR Desktop Advanced Reports o MSTR Intelligence Cube Reports

• Plan custom application lifecycle management for embedded solutions

• Participate in solution architecture, proof of concepts, and estimations • Create application dashboards and perform automated compliance audits

• DB advanced Sql scripting

• Create security roles and security filters, schedules, subscriptions, user's group

• Having experience in creating transmitters, device and user for automated distribution service

• Follow development standards • Knowledge on Control M is added advantage

• Advanced Metrics, Filters, custom groups, consolidation, and prompts

Find Your Dream Job With Us

WE ARE HIRING NOW!! Apply now and make a difference.

Role: Developer

Job Requisition No: JR23011

Job level: 6 – 9 years of relevant experience (L3)

Location : Singapore

Key skills: Linux, Shell Script, SQL, Python, Java development, Control M, Remedy, JIRA, Bitbucket, Jenkins, Artifactory, Aldon

Job Objectives

Potential candidate will support AML Projects/CRs for Singapore and Regional entities. As an ETL Developer, the objective is to design, develop, and maintain efficient and scalable ETL processes to support data cleaning, integration, transformation, and loading operations. You will play a crucial role in ensuring the accuracy, reliability, and availability of data for analysis, reporting, and decision-making purposes.

Key Responsibilities

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with vendors and application teams across group and countries to build an application according to the technical solution plan

• Analyse user requirements and functional specification, contribute to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform and develop data mapping and process mapping with interfacing applications

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Configure CI/CD tools, and establish deployment/release processes enabling multiple development streams at different SDLC phases

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

Must Have

• Bachelor's degree in computer science, information technology, or a related field

• At least 8 years of experience and knowledge in Control M, Unix Shell Scripting, and SQL

• At least 8 years of experience and knowledge in deployment process, create, manage and maintain CICD from source code repository, version control, code merge to deployment and housekeeping

• At least 6 years of experience in Hadoop, Hive, Hbase, HDFS and Data Engineering

• Experience in Bitbucket, Git, Jenkins, Artifactory and Aldon

• Experience in JIRA, Remedy and Incident Ticket management

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Python, Java, NoSQL

• Experience in System Interfaces (SFTP, FTP, Connect Direct, API, Rest)

• Experience in Confluence and SharePoint

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Position Summary :

The Revenue Management Cum Front Desk Executive is responsible for maintaining all essential revenue-related reports for all revenue-generating areas of the Hostel.

The person should also be well acquainted with rate structure of hotel for all segments, be actively involved in rate alterations in all revenue generating channels per demand.

The person will be required to take up Front Desk shifts and has to be comfortable interacting with guests.

Job Scope:

Revenue Management (Main Role)

• Maintain and implement as necessary the Revenue Management system as it relates to Booking Systems and ensure all statistics required for the Revenue Management reports are collated, maintained and reported as required.
• Maximise room sales as per selling strategy.
• Ensure that rates are communicated on time to the Reservations associates which will assist with the maximisation of revenue.
• Monitor reservations pick up pace, and ensure quick response to rectify any issues related.
• Develop and maintain a high level of communication with all related OTAs on the forward availability situation of the hotel.
• Ensure reservations entries in the PMS are of good connections with all OTAs.
• Actively research on competitor hotels’ package and rates based on 3 months out

Front Desk (Sub Role)

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Requirement:

• Minimum 1 year of working experience Reservations / Communications Experience in Hotel/capsule hostel/backpacker hostel
• Diploma / Degree in Hospitality Management preferred.
• Demonstrated effective written and verbal communication skills in English.
• Self-Motivated.
• High levels of flexibility and adaptability and ability.
• High Problem Solving Skills
• Act with utmost integrity.
• Interested candidates please email your latest resume in pdf/words format to [email protected]

Job Description

Seeking an experienced Oracle IAM Developer with proficiency in Oracle ADF customization and Oracle SOA composites.

Responsible for developing, and implementing Oracle Identity Governance solution.

Responsibilities

- Develop and customize Oracle IAM solutions.

- Implement Oracle ADF customizations for user interfaces.

- Build custom Oracle SOA composites for workflows.

- Collaborate with teams to gather requirements and ensure successful implementation.

- Troubleshoot, debug, and tune performance of Oracle IAM components.

Job Description

Seeking an experienced Oracle IAM Developer with proficiency in Oracle ADF customization and Oracle SOA composites.

Responsible for developing, and implementing Oracle Identity Governance solution.

Responsibilities

- Develop and customize Oracle IAM solutions.

- Implement Oracle ADF customizations for user interfaces.

- Build custom Oracle SOA composites for workflows.

- Collaborate with teams to gather requirements and ensure successful implementation.

- Troubleshoot, debug, and tune performance of Oracle IAM components.

Role:Microstrategy Developer

JD:

MicroStrategy schema definition, design, implementation and maintenance
o Experience in creating schema objects (attribute, facts, hierarchy and transformation)
• Performance tuning, testing, and troubleshooting of both new and existing BI solutions
o MSTR Performance tuning and well versed in VLDB properties
• Evaluate current and emerging BI industry trends and best practices while designing BI solutions
• Analysis and interpretation of business requirements, translation into technical requirements and specifications
• Assistance with project planning, estimating, approach definition and implementation planning
• Support, design, build and test Micro Strategy objects, projects, reports, dashboards, cubes
o MSTR Desktop Advanced Reports
o MSTR Intelligence Cube Reports
• Plan custom application lifecycle management for embedded solutions
• Participate in solution architecture, proof of concepts, and estimations
• Create application dashboards and perform automated compliance audits
• DB advanced Sql scripting
• Create security roles and security filters, schedules, subscriptions, user's group
• Having experience in creating transmitters, device and user for automated distribution service
• Follow development standards
• Knowledge on Control M is added advantage
• Advanced Metrics, Filters, custom groups, consolidation, and prompts

Capsule Hotel near Bugis area

Basic salary 2300 - 2900

6 work days (Shift work: Either 9am to 5pm, 2pm to 11pm or 11.30am to 8.30pm)

We are a capsule hotel located near Bugis area and are looking for a Front Desk Reception(Capsule Hotel)

Challenges:

- Handle reservation requests and inquiries from guests, process reservations, upsell rooms and enter reservations records.

- Handle day to day reservations processes.

- Monitor room sales based on selling strategies to increase revenues.

- Develop, build good rapport and maintain a high level of communication with all business associates and customers.

- Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.

- Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated time and with a high level of service quality.

- Update, maintain and ensure accurate all reservation and transaction records are properly documented and filing.

- Work closely with all other staffs to ensure guest requirements and satisfactions are met.

- Constantly improving/ maintaining property's review scores on all OTAs.

- Maintainence of capsules and perform minor repair works wherever necessary.

- Perform any other duties assigned by Manager.

What it Takes:

- Diploma in Tourism/Hospitality Management/Travel

- Min 1 year relevant experience in hospitality sector are preferred, Fresh Grads are welcome too

- Good working knowledge of PMS system would be advantageous

- Good Microsoft Office applications in Word and Excel

- Independent with good communications and interpersonal skills

- Team player with positive work attitude

- Interested candidates please email your latest resume in pdf/words format to [email protected]

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Description

As a Pega Professional, you will contribute to the development, delivery and maintenance of technology-based business solutions. You are skilled in designing, coding, testing, and implementation of configuration changes to software applications to meet both functional and technical requirements.You may have also some oversight responsibility for the technology solution.

Key Responsibilities:

· Designing and developing Pega BPM applications.

· Designing class structures, application frameworks, and data models.

· Coordinating with the project team to ensure the business architecture matches the needs of the customer.

· Integrating business databases, legacy systems, and web services.

· Troubleshooting application issues, coding bugs, and bottlenecks.

· Integration of technical and application components to meet business requirements Designing, coding and testing program modules that meet design specifications Maintaining, tuning and repairing applications to keep them performing in accordance with technical and functional specifications; perform preventive maintenance activities; providing user support

· Proven work experience as a Pega developer with at least 3 years’ experience using Pegasystems framework Preferably certified as Pega Senior System Architect

· Strong understanding of Pega methodologies (Agile Scrum preferred) Experience with full lifecycle Pega implementations.

· Demonstrated understanding of various Pega Rules components – including DX API, UI, Activities and Flows, Declaratives, Decision, Validation, Reports, Correspondences Ability to troubleshoot complex software issues.

Primary Skill

Pegasystems Platform

• Provide support for student issues as first contact point.
• Provide pastoral care and counselling to all students.
• Enforce School policies and oversee the implementation of quality student processes including student orientation, class scheduling, attendance management, student payment, course survey, student progress and assessment, student discipline, and parent liaison.
• Work with colleagues across the institute to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities
• Participate in organising activities for students
• Prepares official documents for new enrolments
• Liaises with staff and students on the completion of student documents and ICA formalities (for international students)
• Bring students to ICA for completion of formalities and collection of student pass
• Any other duties and Ad-hoc projects as assigned by management
• 
  

PRE-REQUISITES:

1) Minimum academic level: Any post-secondary qualification

2) Specific language proficiency: Speak, Read, and Write English; Bilingual preferred

3) Specific job experience: NA

4) Excellent communication and interpersonal skills

5) Patient and meticulous with an eye for detail

6) Strong administrative and IT skills

7) Good interpersonal skills

8) Team player

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference

Job Function: Technology & Operations (GMET)

Role: Developer

Job Requisition Number: JR30170

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

l Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models(including AI/ML) and user generated contents (dashboards, reports etc)

l Effectively partner with data scientists in enabling faster adoption of AL/ML model based systems

l Independently install, customise and integrate software packages and programs

l Carry out POCs involving new data technologies

l Design and develop application frameworks for data integration

l Create technical documents such as solution design, program specifications for target solutions

l Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

l Maintain and recommend software improvements to ensure a platform centric management of software applications

l Performance tuning

l Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

l Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAM Architecture (Big Data)

l 8+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka),

l Expertise in building applications using Java, Scala, Python, Shell scripting, Go

l Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

l Knowledge of frameworks such as Spring, Struts, Hibernate etc

l Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

l Knowledge of related technologies such as HTML, Javascript, CSS, Jquery, node.js, docker

l Knowledge of Elastic, Kibana, Logstash, Hive, Sqoop, MongoDB, Oozie, Flume, Kafka

l Expertise in integrating applications with Devops tools

l Knowledge of building applications on MPP appliances such as Teradata, Greenplum, Netezza is a plus

At least, 2 to 3 technical certifications in any of the below technologies:

l Language – SQL, Java, Python, Scala, Javascript, node.js

l Automation / scripting – CtrlM, Shell Scripting, Groovy

l Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

l CI/CD software, Testing Tools - Jenkins, SonarQube

l Version Control Tool - Aldon+LMe, CA Endeavor

l Deployment Tool kit -Jenkins

l Service or Incident Management (IcM) Tools - Remedy

l Source Code Repository Tool - Bitbucket

l Scheduling Tool - Control-M

l Defect Management Tool - JIRA

l Application Testing tool – QuerySurge

l Cloud certification

l Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

l Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members

l Be a team player who communicates effectively and professionally with both internal and external customers

l Identify ideas to improve system performance and impact availability

l Embrace tackling and resolving complex technical design issues

l Possess strong problem solving and decision-making skills while exercising good judgment

l Strong analytical and problem-solving skills

l Ability to work on multiple projects at a time

l Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

l Good communication skills - ability to convey technical information to non-technical audience

l Ability to understand the big picture

l Ability to develop long lasting relationships with all levels

l Deep understanding and experience in software development cycle, including Agile based rapid delivery

l Collaborate with business and IT to analyse, elicit and review business requirements

l Facilitate communication between vendor, project team, business stakeholders and internal IT team

l Ability to work in a team distributed across multiple locations

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office Leader to join our team!

As a Front Office Leader, we rely on you to:

The Service Leader – Front Office provides Front Desk and Guest Relations related guest services and supervision of the Reception and Guest Relations teams in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.

Assist Valley Wing lounge and Summit Room, as required.

This multi-skilled role requires the Service Leader-Valley Wing (Shift Leader) to perform other additional tasks that may be assigned.

• To have knowledge of the operational systems of the Valley Wing & Guest relations operation and related areas.
• To have knowledge of Shangri-La’s standard operating policies and procedures relating to the Concierge department and related areas of the Front Office operation.
• To have knowledge of Shangri-La’s current corporate programmes and local programmes
• Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Actively obtains feedback from guests to improve services and facilities.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel’s policies and procedures at all times.
• Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out.
• Ensures FIT guests arriving and departing by limousine are met and greeted and experience a smooth and seamless check in and check out.
• Ensures quality standards and procedures for the pre-arrival, arrival, in-house stay and departure of all GTC guests are followed and actioned consistently at all times.
• Escorts guests to their room, when required and sees them off from the hotel from departure, if appropriate.
• Supervises and guides Service Associates – Front Office to ensure hotel’s policies and procedures and service standards are adhered to at all times.

Job Description:

• Ensure smooth operation of the Front Office
• Be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as and when required and meeting up with datelines
• Identify personnel development to have trained and qualified staff to maintain and increase the Hotel’s service consistently
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with the Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels
• Be responsible for the safety and security of guests, employees, and the hotel assets

Requirements:

• Minimum 3 years of relevant experience in hotel front office with a management role
• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Research and Develop Co-Curricular Learning Modules
  • Collaborate with internal stakeholders to identify the learning outcomes of co-curricular modules and the respective platforms to co-ordinate and deliver these outcomes.
  • Carry out comprehensive landscape studies/background research on proposed and assigned beyond-disciplinary topics.
  • Develop accurate and comprehensive content, and design engaging customised learning resources using a range of curriculum development software and tools.
  • Contribute relevant expertise and experience to the unit's aggregate competencies in curriculum development.
  • Regularly review the modules, analyse feedback and make recommendations for refinements and updates.
• Implement SMU's Co-Curricular Learning Framework
  • Contribute to the planning and implementing all aspects of SMU's co-curricular learning framework - from generating and measuring student learning to evaluating and documenting student learning.
  • Facilitate the delivery of the SMU Graduate Learning Outcomes (GLOs) through the co-curricular learning framework.
  • Develop appropriate rubrics and metrics to assess student learning in the co-curricular.
  • Support the assessment of students' attainment of the SMU Graduate Learning Outcomes (GLOs) through their participation in a whole range of student organisations and activities.
  • Support the accurate documentation of students' learning and the timely generation of CCA Records.
  • Support in performing daily co-curricular management system-related operations, including performing troubleshooting on the system's infrastructure.
  • Collect, analyse and report on data pertaining to co-curricular learning.
  • Educate, familiarise and create awareness among internal stakeholders on the co-curricular learning framework and relevant processes.
  • Monitor and analyse stakeholder requirements to recommend changes for improved workflow and outcomes.
• Contribute to the design and delivery of Co-Curricular Learning experiences
  • Co-ordinate programmes/activities/events at the department level, including (but not limited to) sustainability and student wellbeing initiatives.
  • Facilitate the delivery of the SMU Graduate Learning Outcomes (GLOs) through the programmes/activities/events organised at the department level.
  • Manage working relationships with other units, offices and external parties to the highest degree of professionalism.
  • Any other roles and responsibilities as assigned by the Reporting Officer.

• Degree in any discipline, with at least 4 years of relevant working experience.
• Experience in education as a curriculum developer and/or instructor essential.
• Familiar with pedagogical styles and assessment suited for pre-tertiary/tertiary learners.
• Individuals who have some form of teaching experience will be of advantage.
• Individuals who have experience in using curriculum development software will be of advantage.
• Knowledge and experience in curriculum design (especially the co-curriculum) and implementation.
• Knowledge of pedagogy and assessment of learning outcomes.
• Demonstrated ability to do sound background research/landscape studies, write well, and create engaging resources.
• Possess strong organisational, analytical and administrative capabilities.
• Self-motivated with strong inter-personal and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Able to work synergistically, collaboratively as well as independently.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Summary:We are seeking an experienced senior full-stack software developer with a specialization in OutSystems, with a minimum of 4 years of working experience and 6 to 8 years of overall commercial development experience. The ideal candidate will have a strong background in OutSystems development, React, HTML/CSS, and other relevant technologies. Certification as an OutSystems Associate Reactive Developer or Associate Traditional Web Developer is required, and additional certifications such as OutSystems Front-end Developer Specialist or Mobile Developer Specialist are a plus.

Key Responsibilities:

• Lead the design, development, and implementation of OutSystems-based mobile applications, ensuring optimal performance and user experience.
• Collaborate with cross-functional teams to translate business requirements into technical solutions, following best practices and industry standards.
• Develop and maintain UI designs and backend functionalities, addressing bugs, making updates, and implementing enhancements as needed.
• Create proof of concept (POC) and mock-up UI designs for presentation to stakeholders and clients, ensuring alignment with project requirements and objectives.
• Participate in Agile project methodologies, including sprint planning, daily stand-ups, and retrospectives, to deliver high-quality solutions on time and within budget.
• Ensure good quality front-end development practices, minimizing potential future rework and optimizing website performance.
• Provide mentorship and guidance to junior team members, sharing knowledge and best practices to promote continuous learning and development.

Minimum Qualifications:

• Bachelor's degree in Information Technology or related field.
• Minimum 4 years of working experience with OutSystems development, including OutSystems 10 and 11.
• Certification as an OutSystems Associate Reactive Developer or Associate Traditional Web Developer.
• Experience working with Themes and CSS in commercial projects for at least 6 months continuously.
• Strong proficiency in React (JS and Native), HTML/HTML5, CSS/CSS3, and other relevant web technologies.
• Experience with backend development using NodeJS, Java, and other languages/frameworks.
• Knowledge of Agile methodologies and experience working in Agile projects.
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Additional certifications such as OutSystems Front-end Developer Specialist or Mobile Developer Specialist.
• Experience developing HTML, JavaScript, and CSS prior to OutSystems experience, such as in Angular or React JS.
• Familiarity with AWS Cloud Server, GitHub, Bitbucket, and other relevant tools and platforms.
• Experience with database management systems such as MySQL, SQL Server, and Firebase.
• Knowledge of CI/CD pipelines and DevOps practices for continuous integration and deployment.
• Previous experience working in a similar senior developer role, leading the design and development of complex software projects.

Education:

• Bachelor of Science in Information Technology or related field.

If you meet the above requirements and are passionate about leveraging OutSystems to develop cutting-edge mobile applications, we encourage you to apply and join our dynamic team.

Duties and Responsibilities:

• Greet, welcome, and direct customers appropriately at front desk
• Answering of incoming calls, texts and attend to email enquiry.
• Attending to walk-in customer’s enquiries on promotions.
• Registering all customers entering to the clinic via the system.
• Booking and follow up with all appointment bookings.
• Coordinating physician consultation and therapist treatment process.
• Basic housekeeping to maintain the cleanliness of the clinic

Requirement:

• At least 1 year of working experience in Beauty / Aesthetic Clinic/ Massage or Therapy / SPA / Clinic Sales Operations/ Front Desk/ Customer Consultant & related field is required for this position
• Willing to work retail hours, weekends & public holidays
• Be part of a collaborative and inclusive team
• Fast-paced and collaborative working style
• Excellent communication and relationship building skills
• Provide excellent customer service.
• Comfortable in handling mobile phone, email enquiries in English.
• Bilingual. English and Mandarin is a Must to effectively to communicate with Chinese speaking customers.
• Willing to work retail hours and weekends
• A Fast learner (Training Will Be provided)

Job Description

We are seeking a talented and experienced Full Stack Developer to join our dynamic team. As a Full Stack Developer, you will be responsible for developing and maintaining both the front-end and back-end of our web applications. You should have a strong understanding of the full software development life cycle.

Requirements

· Proven experience as a Full Stack Developer or similar role.

· Minimum 3 years of relevant experience in software development.

· React development experience in functional and class-based component.

· Experience in Python and Django for backend development.

· Experience with database management and design (e.g., MySQL, MongoDB, PostgreSQL).

· Familiarity with RESTful APIs

· Excellent problem-solving and troubleshooting skills.

· Strong collaboration and communication skills.

· Ability to work independently and as part of a team.

a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Duties:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Job Description

The candidate must have experience in team leadership and solution design
Experience Requirements
Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.
Skill sets:
Microsoft .NET version 4.5 and above
C# / VB.NET/ Java programming
Microsoft SQL Server
IBM DB2 Mainframe
IBM Message Broker
Ascential Datastage
TIBCO
FairIsaac Blaze Advisor
Dollar Universe
Adobe
COGNOS
I-Sprint UAM
FileNet
EFlow
Centera
Responsibilities
· Manage the team to ensure productivity and ensure effective and quality outputs.

· Manage the welfare of the team members. Ensure smooth day to day operations of the team.

· Responsible for the planning of the weekly work plan to ensure efficient productivity.

· Responsible for achieving weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

· Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

· Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

· Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency. Actively observe and highlight to Group Lead areas for improvement in AM processes.

· Provide technical guidance or mentorship to fellow team members. Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

· Ensure high team morale and efficient/professional work attitude.

· Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge.

· Review and approve any changes to these documents before checking into central repository.

· Take up the role of Group Lead in his/her absence when appointed.

Additional Job Details:

1 - .NET Software Development

2 - Microsoft ASP.NET

Primary Skill

.NET Programming

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

This role aims to create a positive customer service experience for our members.

• Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
• The Club Services Associate will be rotated in various front desks to effectively deliver customer services to our members and other stakeholders regarding Club programmes, activities, promotions, and updates;
• Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of reception premises, and maintaining Club correspondence;
• Assisting with membership-related applications, such as new member registrations, membership card replacement, and membership inquiries;
• Maintaining accurate membership records and databases;
• Processing payments and handling cash and online transactions for membership dues, and other Club booking and services with accuracy and maintaining appropriate records;
• Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, when necessary;
• Addressing any member feedback, and/or concerns professionally;
• In addition, proactively aiming to achieve satisfactory resolutions and escalate issues to the Duty Manager when necessary;
• Handle correspondence with reciprocal and affiliated clubs;
• Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
• Any other duties as assigned from time to time by management.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 2 years of working experience in the hospitality industry handling frontline services;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

Job Description

The candidate must have experience in team leadership and solution design
Experience Requirements
Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.
Skill sets:
Microsoft .NET version 4.5 and above
C# / VB.NET/ Java programming
Microsoft SQL Server
IBM DB2 Mainframe
IBM Message Broker
Ascential Datastage
TIBCO
FairIsaac Blaze Advisor
Dollar Universe
Adobe
COGNOS
I-Sprint UAM
FileNet
EFlow
Centera
Responsibilities
· Manage the team to ensure productivity and ensure effective and quality outputs.

· Manage the welfare of the team members. Ensure smooth day to day operations of the team.

· Responsible for the planning of the weekly work plan to ensure efficient productivity.

· Responsible for achieving weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

· Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

· Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

· Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency. Actively observe and highlight to Group Lead areas for improvement in AM processes.

· Provide technical guidance or mentorship to fellow team members. Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

· Ensure high team morale and efficient/professional work attitude.

· Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge.

· Review and approve any changes to these documents before checking into central repository.

· Take up the role of Group Lead in his/her absence when appointed.

Additional Job Details:

1 - .NET Software Development

2 - Microsoft ASP.NET

Primary Skill

.NET Programming

Job Description

The candidate must have experience in team leadership and solution design
Experience Requirements
Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.
Skill sets:
Microsoft .NET version 4.5 and above
C# / VB.NET/ Java programming
Microsoft SQL Server
IBM DB2 Mainframe
IBM Message Broker
Ascential Datastage
TIBCO
FairIsaac Blaze Advisor
Dollar Universe
Adobe
COGNOS
I-Sprint UAM
FileNet
EFlow
Centera
Responsibilities
· Manage the team to ensure productivity and ensure effective and quality outputs.

· Manage the welfare of the team members. Ensure smooth day to day operations of the team.

· Responsible for the planning of the weekly work plan to ensure efficient productivity.

· Responsible for achieving weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

· Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

· Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

· Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency. Actively observe and highlight to Group Lead areas for improvement in AM processes.

· Provide technical guidance or mentorship to fellow team members. Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

· Ensure high team morale and efficient/professional work attitude.

· Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge.

· Review and approve any changes to these documents before checking into central repository.

· Take up the role of Group Lead in his/her absence when appointed.

Additional Job Details:

1 - .NET Software Development

2 - Microsoft ASP.NET

Primary Skill

.NET Programming