Job Responsibilities

• Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs)
• Follow through the escalation process as necessary
• Track and manage all incidents to closure within Service Level Agreements (SLAs)
• Provide administrative support to ensure smooth day-to-day operations
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotations
• Liaise with internal and external stakeholders on projects to ensure timely delivery
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements

• Candidates must possess at least a Diploma with 1 year working experience or A-levels with 1 year IT related working experience (IT call centers/helpdesk)
• Willingness and capacity to learn new skills and technology
• Excellent verbal and written communication skills
• Meticulous, excellent record keeping and documentation skills
• Good customer service skills
• Positive working attitude
• Some background in IT will be an added advantage

Others

• Kaki Bukit
• 8.30am-5.30pm/9.30am-6.30pm

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Assist in creating clean, safe and conducive learning environment which promotes student learning and development
• Assist teachers in preparing and producing learning materials
• Assist and guide students in carrying out instructions and activities during lessons
• Build a strong relationship with students by exhibiting care, concern and encouragement
• Support teachers in determining individualised goals for each student to enhance their development
• Assist teachers in data collection to understand student profiles and monitor progress
• Implement students behavioural plans and support in managing student behaviours under teacher supervision
• Proactively engage in professional development activities to facilitate ongoing knowledge and skills development

• GCE 'N' Levels or GCE ‘O’ Levels 3 credits

• Passionate about each child's personal growth and open to new and innovative methods of teaching
• Able to work with children/youth ranging from 7 - 18 years of age with one or more learning difficulties
• Good communication and interpersonal skills. Able to work in a team with social workers, therapist and other teaching colleagues

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

JobDescription:

• To assist with receiving guests into the restaurant including answering reservations via telephone.
• To serve food courses & alcoholic beverages (whenever needed) to guests.
• To assist guests regarding menu items in an informative & helpful way.
• To pick trays & clean up tables as needed to ensure a clean dining area.
• To maintain cleanliness of work areas, chinaware, glassware, etc throughout the day.
• Any other ad-hoc duties as assigned.

Requirements:

• 6 days work week / on rotating shifts.
• Preferably 1 year of experience in similar capacity.
• A good team player and be able to relate to different levels of people.
• Able to work overtime, on weekends & public holidays when required.
• Singaporeans only.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

We are seeking a dedicated and detail-oriented Kitchen Assistant to join our team. As a Kitchen Assistant, you will play a crucial role in supporting the overall operations of our kitchen.

Responsibilities:

- Assume responsibility for general duties within the kitchen.

- Ensure the proper maintenance of kitchen supplies, equipment, and work areas.

- Uphold high standards of food quality, hygiene, and cleanliness throughout the kitchen.

- Assist in the preparation of ingredients for cooking, including cutting vegetables, meat, fruits, etc.

- Undertake any additional ad-hoc duties as assigned.

Requirements:

- Preferably possess at least 1 year of experience in the Hospitality industry.

- Certificate in Basic Food Hygiene is a prerequisite.

- Must be available for a 6-day work week.

- Capable of working on rotating shifts, including weekends and public holidays.

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified.

With the completion of Outram Community Hospital, SingHealth Community Hospitals (SCH) will have the largest pool of healthcare professionals in the Intermediate and Long Term Care (ILTC) sector. It is important that SCH has a good understanding on staff learning needs. Besides education delivered by its own faculty, SCH aims to contribute to the community by sharing skills and knowledge with colleagues in the ILTC sector, operationalised through the SCH Office of Learning (SCHOOL). Through working with the ILTC sector, SCH aspires to make significant contributions to the ILTC sector by co-creating training with the sector and collaborate on opportunities for capability building. This is reflective of SCH’s vision in “Bridging Care, Building Communities”.

The Assistant / Manager will set up and oversee planning & coordination of the operational, manpower and administrative matters of the Education Office. He/ She is expected to identify educational and training development opportunities within the Intermediate and Long Term Care (ILTC) sector - including reviewing landscape analysis of the ILTC education resources, needs, stakeholders and opportunities. He/ She will ensure the SCH Education Office plays a pivotal role within SingHealth (SingHealth Residency, Group Education, the Academic Medicine Education Institute (AM.EI), Regional Health Systems) and the community.

He/ She will also drive partnership development and administrative support in collaborations with local/ overseas institutions (e.g. developing MOUs, collaborative and clinical placement agreements, funding support, etc) – including Ministries and government agencies, Institutes of Higher Learning, and other ILTC partners on ILTC training matters. He/ She is also expected to lead in key educational initiatives such as curriculum development, conference programme development, and organisation and faculty development activities.

Job Requirements

• Bachelor’s degree in Business and/or Health Sciences-related studies
• Preferably with minimum 8 years’ experience in a healthcare and/or education environment.
• Good analytical, communication (interpersonal), presentation, and writing skills
• Efficient use with MS Office (Excel, Word, Powerpoint) for data analysis and presentation

As part of the Policy & Planning team, you will review and develop HR policies to ensure they comply with prevailing laws and regulations and are aligned with SingHealth’s strategic directives and Cluster HR policies. You will manage various aspects of Strategic Planning for HR including the Balanced Score Card (BSC), Enterprise Risk Management framework as well as the setting of strategic goals and monitoring of workplans for the HR domain. You will be required to conduct environmental scans and support the HR Domain in keeping abreast of leading best practices in human resource strategies and healthcare human capital management.

Job Requirements

• Degree in any discipline with at least 6 years of experience in Human Resource and/or healthcare industry
• Prior working experience in the Healthcare industry would be an advantage
• Possess strong verbal and written communication skills
• Proficient in knowledge of employment and industrial relations laws and its practical application
• Proficient with Microsoft applications (Excel, Word & PowerPoint)
• Team player with excellent interpersonal skills and able to develop and maintain positive working relationships across organisation
• Must be fully vaccinated against COVID-19

Reporting to the GM, the Operations Executive’s primary responsibility is to oversee and ensure smooth the day to day operations of the company, and support the company to hit growth targets and sales goal.

Job Responsibilities:

Inventory

• Update, maintain and keep accurate inventory records in system on a consistent basis.
• Monitor stock depletion and manage weekly stock withdrawals from external (bonded) warehouse to ensure optimal stock level at all times.
• Process stock transfers (consignment/ collection) and goods returns.
• Verify the accuracy of stock movements by conducting detail audits of the inventory on a regular basis.
• Report stock loss/ damage; investigate inventory errors and reconcile stock discrepancies in a timely manner.
• Track goods returns, investigate all the potential causes and suggest corrective measures for improvement.
• Oversee quarterly stock take.
• Work closely with warehouse team to create and implement effective inventory control procedures.
• Work closely with purchasing team to ensure stock sufficiency.

Operations

• Oversee daily business operations and addressing operational issues.
• Supervise warehouse and logistics team, including fleet and warehouse management, and backup when required.
• Responsible for enforcing company policies and procedures within the office.
• Liaise with different departments to improve performance and work efficiency.
• Evaluate current work processes and recommend improvements.
• Develop and maintain standard operating procedures and operational guidelines for staff.
• Educate operations team on best practices, company policies and service excellence standards.
• Ensure warehouse and fire safety are compliant with government regulations.
• Oversees warehouse/logistics equipment, property management and maintenance.
• Support the Sales and Marketing team in implementing activities and event-related operational requirements.
• Generate operational reports for management as needed.
• Other ad-hoc duties assigned.

Skills and personal qualities:

• Communicating clearly in both oral and written form
• Paying attention to detail so that operations run smoothly
• Prioritizing so that the most important matters are attended to quickly
• Exhibiting good organizational abilities in order to keep everything on track
• Possessing a goal-oriented mentality to always be on the lookout for ways to make the company more efficient
• Grasping numerical concepts in order to interpret data and make sound decisions
• Knowledge of Microsoft Dynamics 365 Business Central is a plus.

Reporting to the financial controller, you will be part of a cohesive team ensuring the financial records of the hotel are processed and updated efficiently

Key responsibilities

• Handle month end closing and preparation of management accounts, including month end reports for management and head office and supporting schedules
• Responsible for day to day accounting transactions and reconciliation of revenue transactions
• Responsible for and ensure compliance with all other statutory requirements and reporting including audit, GST reporting, corporate tax and others
• Handle and liaise with external and internal auditors, tax advisors and corporate secretaries
• Perform variance analysis against budget and forecast
• Assist in record keeping eg project tracking, maintenance contracts, licenses and etc
• Assist the reporting manager in new processes and system implementation when required
• Support the reporting manager to prepare cashflow, budgets and forecast
• Attend to ad-hoc tasks and projects assigned from time to time.

Ideal requirements

• Degree/Diploma in Accountancy
• 2-4 years of experience in a similar capacity
• Familiar with hotel industry practices
• Working knowledge of SUN accounting or relevant software
• Strong organizational skills with eye for details

About The Role

As Assistant Director, you will be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Responsibilities:

• Leads operations at the Healthcare Group Contact Centre and ensure 24/7 system readiness
• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

Roles & Responsibilities:

• Assist in planning and managing annual/ monthly sales plan
• Implement sales strategies aimed at consistently driving sales volume and achieving store sales targets
• Preparing weekly sales status reports and analysis report of previous month’s sales
• Identify opportunities, formulate plans and brainstorm strategies to increase sales
• Building relationships and regular business meetings with department store and shopping mall Management
• Negotiations for opening and closing stores in department stores and shopping malls
• To manage a team of Sales Executives and Promoters in the stores island-wide
• Facilitate monthly Promoters meeting
• Responsible for store maintenance management such as store creation, repairs, zoning, fixture placement, products and Point Of Purchase Displays
• Other ad-hoc duties as assigned

Requirement:

• Minimum Diploma in any discipline
• Minimum 4 years of relevant experience
• Sales and results oriented to meet targets and budgets for overall stores profitability management
• Excellent communication, negotiation, and presentation skills
• Proficient with MS Office based applications (Word, Excel, PowerPoint)

Other Information:

• Monday to Friday work week position based in Singapore Head Office near Red Hill MRT station
• Medical & Dental Coverage
• Staff purchase and free company merchandise
• Fitness Program & Birthday gift voucher

We are seeking a dedicated and detail-oriented Kitchen Assistant to join our team. As a Kitchen Assistant, you will play a crucial role in supporting the overall operations of our kitchen.

Responsibilities:

- Assume responsibility for general duties within the kitchen.

- Ensure the proper maintenance of kitchen supplies, equipment, and work areas.

- Uphold high standards of food quality, hygiene, and cleanliness throughout the kitchen.

- Assist in the preparation of ingredients for cooking, including cutting vegetables, meat, fruits, etc.

- Undertake any additional ad-hoc duties as assigned.

Requirements:

- Preferably possess at least 1 year of experience in the Hospitality industry.

- Certificate in Basic Food Hygiene is a prerequisite.

- Must be available for a 6-day work week.

- Capable of working on rotating shifts, including weekends and public holidays.

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified.

Job Description & Requirements

Reply email and answer phone calls

Arranging Delivery to department stores and own retail outlets

Preparing Sales Invoice

other accounts related work

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

JobDescription:

• To assist with receiving guests into the restaurant including answering reservations via telephone.
• To serve food courses & alcoholic beverages (whenever needed) to guests.
• To assist guests regarding menu items in an informative & helpful way.
• To pick trays & clean up tables as needed to ensure a clean dining area.
• To maintain cleanliness of work areas, chinaware, glassware, etc throughout the day.
• Any other ad-hoc duties as assigned.

Requirements:

• 6 days work week / on rotating shifts.
• Preferably 1 year of experience in similar capacity.
• A good team player and be able to relate to different levels of people.
• Able to work overtime, on weekends & public holidays when required.
• Singaporeans only.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Pulse Hotels and Resorts

Pulse Hotels & Resorts is a global hospitality development company with a difference. Creators of extraordinary experiences, the company uses commercial and innovative thinking to develop hotels, resorts, and properties that inspire and delight our guests.

Pulse Hotels is looking for a creative and experienced Singapore based interior designer to join our in-house design team, working on all aspects of the company’s hospitality and residential projects.

Executive Assistant to the Director

Roles & Responsibilities

Job Responsibilities:

• To support Director to focus his time on meaningful priorities.
• To liaise with internal and external parties on all company and personal matters.
• To assist with personal errands/assignments for the Director as and when required.
• Making travel arrangements, preparation and submission of claims.
• Scheduling of appointments, maintaining calendar and sending reminders.
• Conduct Research and drafting communications, plans and documents
• Assist in ad-hoc tasks as assigned by the Director.

Job Requirements:

• Tertiary education with at least 3 years of working experience as a PA and Business Management
• Excellent written and verbal communication in English
• High level of numeracy
• Strong organization, prioritization, and time management skills.
• Experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Excellent interpersonal skills with good written and verbal communication ability.
• Strong ability to meet changing priorities.

Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - PHONE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Phone / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Responsibilities

1. Handle all processes of receiving, inspecting incoming goods and issuing goods to customers.

2. Ensure all incoming and outgoing stocks are properly documented.

3. Accurate picking and packing of customer's orders.

4. Receiving of incoming cargo from suppliers including unstuffing container

5. Conduct regular stock take and inventory checks.

6. Upkeep of warehouse

7. Any other duties assigned by Superior and Management

Requirements

1. Previous experience in warehouse operations is desirable, but entry level are welcome to apply.

2. Knowledge of warehouse operations and procedures.

3. Ability to operate electrical stackers and other warehouse equipment.

4. Ability to lift and carry heavy objects (15 to 20kg).

5. Comfortable working in a fast-paced and physically demanding environment.

6. Good communication and teamwork skills.

7. 5.5 days work week

Job Description

Reporting to the Manager, Finance, the Senior/ Associate will support and assist the Finance Department of SingHealth Community Hospitals (SCH) in matters relating to the following areas:

You will be responsible for the timely orders of non-stock rehab and nursing items to vendor and receipt of goods process by wards. You will ensure timely and accurate charging of all goods issued to patient bills. You will ensure timely and accurate inpatient billing and claims to third party payers. You will participate in quality improvement activities. You will also provide administrative support to the Finance department and assist Chief Financial Officer in administrative duties.

Job Requirements

• Higher NITEC / NITEC / GCE N / O / A level with 2 years’ working experience preferably in the Billing function within the Finance department
• Experience in the healthcare industry will be advantageous
• Team player, resourceful, self-motivated and able to work independently
• Genuine interest in customer service and provide courteous and professional replies to enquiries and feedback from patients/next-of-kins
• Good interpersonal and effective communication skills

Overview
The job-holder assesses, implements and evaluates infection control practices by nursing staff. The job-holder is responsible for staff education and competency in infection control.

Job Responsibilities
Primary Responsibilities:
- Assesses, plans, implements and evaluates infection control practices of nursing staff, doctors and all healthcare workers in AH
- Conducts teaching for nursing, paramedical and medical staffs and students in infection control practices and guidelines
- Coordinates and collaborates with other healthcare team members and service providers on infection control practices and guidelines
- Participates and assist with audits on infection control practices
- Reviews and develops infection control policies and procedures in consultation with nurse managers, doctors and Infection Prevention Committee
- Compiles information on epidemiological organism and nosocomial infection data and assist with the initiation of actions where necessary
- Carries out investigations, conducts follow-ups during major outbreaks in the unit and / or hospital
- Plans, implements and evaluates in service talks and training courses / activities based on infection control policies
- Ensures patient care delivery follows established standards of care and infection control policies
- Applies understanding of prevention of medico-legal issues in relation to patient care
- Assist to prepare reports on infections and other related statistics required by AH, Medical Affairs (Quality Assurance) and / or MOH, and other departments upon requests
Secondary Responsibilities:
- Acts as a resource person t- nursing, medical, paramedics and administrative staff on issues relating to outbreaks and infection control issues. Reports to relevant hospital / medical administrators when required
- Updates and maintains relevant infection control statistics
- Participates / leads in quality improvement / research projects
- Participates / leads in unit-based infection control team
- Follows up with accidental sharps / mucus membrane exposures to blood and body fluids
- Informs and notifies wards and relevant staff / or government authority of patients with communicable disease
- Assists in arranging prompt isolation of infected patients in co-operation with nursing managers / nursing staff
- Participates / conducts orientation programs for nursing staff and students
- Assumes additional responsibilities or tasks as assigned by the Nurse Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
- Registered Nurse with at least 7 years of post-registration clinical experience, of which 2 years must be as Senior Staff Nurse I
- Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board, and certification / prior working experience for a year in infection control.
- Technically skilled, competent and able to work independently
- Good interpersonal and communication skills
- Computer literacy skills –MS Word, MS Excel and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for

• Experience with organising events up to 2000+ attendance
• At least 5 years in the Event Management Industry in Singapore OR SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account Manager

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros

• Singapore Based

• Attractive Salary Package

• Company Benefits & Incentives

Job scope :

To support Operation manager for planning delivery schedule

Oversee Warehousing

Supervising logistics team

Taking on role of safety officer in the team

Data entry & processing of sales orders into autocount system.

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Job Description

SingHealth Experimental Medicine Centre runs several core facilities for translational research in SingHealth. Reporting to the Veterinary Manager, you will be responsible in supporting the implementation of policies and initiatives for animal husbandry and care.

You will be involved in the maintenance of animal inventory, equipment and facilities to ensure full compliance with the National Advisory Committee for Laboratory Animal Research (NACLAR) guidelines, Animal and Veterinary Service (AVS) requirements and American Association for Accreditation of Laboratory Animal Care (AAALAC) international standards. You are also responsible for ensuring the provision of veterinary husbandry and care to support training and research activities in the centre. You will also be required to interact with researchers to facilitate veterinary operations in the department.

Requirements

• Diploma in any discipline or GCE A / O / N Level with minimum 4 years of relevant experience
• Ability to handle small and large animal work and perform shift duties, including weekends and public holidays
• Highly motivated with strong interpersonal skills
• Basic knowledge in Microsoft Office applications
• Fully vaccinated against COVID-19

Job Scope:

Marketing & Corporate Communications

- Manage online marketing and website management

- Managing and updating of company website and activities

- Planning and organizing medical events and company functions

- Ensure consistency of corporate image on print and online

- Implements marketing and advertising campaigns by assembling and preparing marketing and advertising strategies, plans and objectives

- Liaise with agencies and source new ways to promote the brand

- Preparing and maintaining all promotional materials

- Research new market opportunities

- Research new products areas for the company

JOB DESCRIPTION

Your responsibilities shall include the following:

· Provide excellent customer service and experience

· Handle transactions using point of sale system

· Assist in inventory management and perform regular stock checks

· Stacking, displaying and replenishment of product on shelves

· Daily housekeeping duties

JOB REQUIREMENTS

· Able to stand long hours

· Required to stock take/carry merchandise

· Able to work shift

ADDITIONAL INFO:

· Working hours and days: 6 DAYS PER WEEK (shift hours-44 hours/week)(Minimum 6 hours/day)

· Rest day: Rostered

· Date of commencement: Immediate

· Working location: Thomson Plaza (Bishan/Upper Thomson MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notified

Lic 95C4455

You will play a key role in supporting SingHealth’s efforts in being a leader in Academic Medicine. You are responsible for leading the day-to-day operations of the Office of SingHealth Academy. You will be involved in the commercialisation of training programmes, where you are required to engage internal stakeholders/clients to identify potential areas, customers, and programs for commercialisation. You will work with Subject Matter Experts on developing the curriculum and corresponding course materials, as well as collaborate with the relevant teams to support commercialisation efforts.

You will lead the programme office to administer the commercialised training programs (on-site or hybrid) and monitor the adoption rates for the commercialised products.

In addition, you are required to scan the market and identify potential training programmes that may be relevant to SingHealth. You will collaborate with partners to develop training programmes, explore aligning existing programmes and develop new programmes that can leverage on available funding. You will drive the marketing and branding of SingHealth Academy, pitch the services and promote SingHealth Academy as the training partner of choice to healthcare professionals. You will also contribute to overall risk management initiatives undertaken by the department, as well as evaluate and identify all risk factors (such as staffing, infrastructure and scalability) accordingly.

You will develop and implement budget, manpower training and career development plans for the Office. You will also propose, lead, and implement development plans, new initiatives, projects, or start-ups to support the growth of the department. You will also plan and supervise all activities, build, and maintain relationship with key stakeholders as well as support Group Education in building its education & academic framework.

Job Requirements:

· Bachelor’s degree in business administration, Marketing or Hospitality, with at least 8 years of working experience in a related field

· Possess relevant work experience in the healthcare industry, events or training management, where prior experience in commercialisation would be an added advantage.

· Proficient with Microsoft Office applications

· Possess an enterprising mindset.

· Possess project management skills, attention to detail and ability to work independently.

· Highly motivated, creative, and driven in leading teams to reach goals and objectives.

· Possess strong negotiation, verbal, and written communication skills.

· Ability to work effectively in a fast-paced environment.

· A team player with interpersonal qualities to nurture long term relationship with stakeholders.

· Must be fully vaccinated against COVID-19