As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview

Hospital Clinicians (HC) under the AH Hospital Clinical Programme (HCP) not only have depth of knowledge in their respective fields (Medicine, Surgery and Emergency & Acute Care) but also knowledge across different domains to manage patients with multiple interacting comorbidities and health/social complexities holistically, together with other members of the healthcare team to anchor broad-based care in the wards.

Job Responsibilities & Core Competencies

Core Competency A – Resuscitation and Management of the Critically Ill Patient

You will be responsible for:

• Recognising and identifying, in a timely manner, a patient who is deteriorating clinically and in need of urgent intervention
• Reliably notifying the specialist-in-charge, in a timely manner, and coordinating a team of healthcare staff to assist in the care of the patient.
• Reliably performing a targeted clinical assessment to obtain information necessary for diagnosis and subsequent management.
• Ordering initial investigations to further narrow the differential diagnosis and guide management.
• Instituting, in a timely manner, appropriate management steps to stabilise the patient.
• Reliably leading a team in performing a code based on ACLS principles, if applicable
• Initiating transfer of the patient to a higher level of care (i.e. ICU) where appropriate
• Updating the patient and/or family throughout the process and involve them in shared decision making for the care plan.

Core Competency B – Initial Evaluation & Investigation of Common Presentations in Adult Patients

You will be expected to demonstrate the knowledge, clinical skills and technical skills necessary to assess and evaluate common presentations in adult patients:

• Fever
• Chest pain
• Shortness of breath
• Abdominal pain
• Limb swelling
• Dizziness
• Falls
• Syncope
• Neurological deficits
• Headache
• Altered mental state
• Oliguria
• Acute gastrointestinal bleeding

Core Competency C – Management of Common Clinical Conditions

You will be expected to initiate provisional care plans for common clinical conditions:

• Sepsis
• Stroke
• Tachy- and Bradyarrhythmias
• Asthma/COPD
• Pulmonary embolism, deep venous thrombosis, hypercoagulable state
• Acute coronary syndrome
• Heart failure
• Fluid overload
• Poor controlled diabetes
• Hypertensive emergency
• Shock
• Electrolyte abnormalities
• Alcohol & drug overdose/intoxication
• Head injury
• Acute arthritis
• Bleeding GIT
• Management of pain
• Transfusion medicine
• End-of-life care

Core Competency D – Communication & Professionalism

You will be expected to demonstrate knowledge and skills in communication, crisis management, leadership and professionalism in the following areas:

• Advanced care planning
• Informed consent
• Shared decision making
• Communication (with patients and other healthcare professionals)
• Systems-based practice and transitions of care

Requirements

• Education, Training and Experience
• Medical staff who have completed basic specialist training and is at least Post Graduate Year (PGY) 5 of training for Singaporeans or Permanent Residents (PR) of Singapore
• For non-Singaporeans or non-PRs, the medical staff must have at least worked in a Singapore public healthcare institution for 5 years
• Professional License
• Must be registered with the Singapore Medical Council

We are looking for a Health Services Manager to work under the supervision of the Managing Director or designee in providing comprehensive assessment and improvement to our clients' health and wellness.To be successful as a Health Services Manager, you should have an optimistic disposition, good conflict resolution skills, and possess the ability to effectively communicate.

Domains of Practice:

Competency with Practice Parameters and Clinical Guidelines for Chronic Illnesses Management

• Domains of practice include all of the elements of the Health Coach role.
• Demonstrate familiarity with pathophysiology, epidemiology, and clinical guidelines for chronic illnesses and treatment options.
• Evaluation/Management of Chronic Illnesses
• Competent with specific clinical assessment using standardized diagnostic tools
• Monitor patient adherence to prescribed health plans.
• Collect, analyze and integrate patient information.
• Coordinate out of centre diagnostic testing and therapeutic modalities.
• Implement and follow-up on physician orders.
• Communicate effectively and professionally with the clients’ healthcare team regarding new or continued symptoms, health plans’ concerns or management of optimal care.
• Develop programs and provide education to assist clients with health plans compliance including how to track health improvement indicators.
  Discuss equipment/supply replacement schedule.
• Comprehensive Understanding of Teaching and Motivational Skills
  Apply principles of motivational teaching to facilitate patient self-management.
• Use a variety of communication and teaching techniques to optimize client education and motivate self-management.
• Encourage family participation with clients’ health plan.
• Promote community education on lifestyle medicine.

Program and Business Management

• Maintain accurate, pertinent, accessible, confidential and secure client records in accordance with privacy and security standards.
• Ensure client records contain documentation of all client interactions.
• Manage client outcomes database.
• Provide oversight of other health coaches.Develop and implement quality assurance/improvement activities and staff training.
• Participate in professional development activities.
• Increasing company’s caseload through long-term relationship building with client organisation, referral sources and targeted community.

Service Management and Essential Skills

• Maintain proficiency in the domains of practice of the Health Coach.
  Comply with professional standards of conduct.
• Maintain current CPR or BLS certification.
• Demonstrate proficient use of medical terminology.
• Demonstrated advanced knowledge of the pathophysiology of metabolic syndrome and associated comorbidities.
• Demonstrate effective client assessment techniques.
• Perform database management.
• Demonstrate computer skills appropriate for the position.
• Demonstrate effective written and verbal communication skills; age-specific competencies.
• Demonstrate appropriate social skills; cultural competency.
• Demonstrate customer service skills; cultural competency.
• Demonstrate critical thinking and ability to work collaboratively with other healthcare providers.
• Develop and implement policies to maintain the privacy and security of client information.
• Adhere to company policies related to quality assurance, clinical procedures and emergency preparedness and safety.
• Demonstrate ability to manage health coaches.
• Assist the Directors in all aspects of company operations.

Education and/or Experience

• Successful completion of health coach program / nursing diploma or degree / biomedical science diploma or degree with a minimum of three years experience in the health and wellness profession.

Remuneration / Incentives

• Basic Salary with incentives
• Medical and Hospitalization Benefits
• Performance Bonus
  

You will provide administrative support for Intensive the Care Unit (ICU) Council as well as secretariat and logistical support to assigned workgroups/committees under Group Medical’s purview. Your work will include organising and scheduling meetings with ICU Council members of SingHealth Institutions, preparing presentation slides and meeting minutes, and compiling data for reporting.

You will also provide support in the development and implementation of cluster-wide initiatives/projects by the Council. You will serve as project facilitator to engage all stakeholders and manage projects and resources to achieve desired project outcomes. You will perform ad hoc duties as assigned.

Requirements

• Bachelor’s Degree in any discipline preferably healthcare related Prior work experience in hospital setting would be advantageous
• Proficient with Microsoft Office applications
• Data management skills would be helpful
• Highly independent yet effective in a team setting
• Strong interpersonal, communication and writing skills

You will handle commercial partnerships and project management through collaborating with SingHealth stakeholders in developing new innovative healthcare solutions towards commercialisation by supporting the identification, validation, prototyping, test-bedding, and product demonstration processes.

You will manage and drive project tasks, including recommendation of grants, to ensure timely completion of project milestones and successful grant applications, support and work closely with the project team on team formation, grants/funding proposal writing and application to support project development. You will also be required to assist in concept brainstorming sessions and the technical development of projects by applying engineering solutions, concepts, and approaches.

You will assist the Director to identify and establish the right clinical needs through speaking and collaborating with the stakeholders (HODs, clinicians, administrators, etc.) and facilitate meaningful and constructive exchange of ideas and knowledge between team members and stakeholders. You will also identify relevant stakeholders and simulated environments for piloting developed solutions with commercial partners prior to clinical deployment.

Job Requirements

• Bachelor’s Degree in Science/Engineering/Computing
• Knowledge in ideation and incubation leading to deployment/commercialisation of new healthcare technologies/services
• An excellent collaborator and network builder
• Good knowledge and competency in healthcare technologies and market segment, partnership agreement, regulatory compliance and QMS standards, reimbursement strategy, intellectual properties protection, clinical validation protocol, healthcare technology adoption and commercialisation
• Experience with working in a fast-paced environment with diverse stakeholders to advance a programme/project’s value proposition
• A constructive team player with strong communication and interpersonal skills and proven track records of project leadership and delivering quality results in a timely and effective manner
• Resourceful, attentive to detail and quality with good presentation and technical writing skills
• Experience in working in a small team on multiple parallel exploratory projects and incubation efforts
• Able to work collaboratively across team boundaries to share common infrastructure, resources and functional capabilities

This vacancy is under the Career Conversion Programme for Registered Nurses (Diploma). Please do not apply to this job posting. If interested, please apply through the CCP website at https://go.gov.sg/ccp-rn-dip

Overview
You will be responsible to provide personalized, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care and practices.

Job Responsibilities
Primary Responsibilities:
• Assesses patients’ needs on admission and on daily basis throughout their hospital stay
• Plans and implements care according to the assessed needs
• Evaluates and monitors patients’ progress according to planned care
• Documents care given and monitors outcomes on the established charts and forms
• Delivers safe and competent nursing care
• Participates actively in physicians’ rounds
• Carries out treatments and investigations as prescribed by physicians
• Collaborates and co-operates with physicians and other health-care providers in the smooth delivery of patient care and services
• Communicates and discusses patients’ progress and response to treatment with physicians, nursing and allied health colleagues involved in the patient care
• Provides patient/family with information and education on disease prevention, health education and rehabilitation techniques
• Ensures continuity of patient care and treatment plans through follow-ups
• Displays compassion, a positive and caring attitude towards patients
• Adhere to proper use and care of equipment
• Maintains a clean and safe working environment

Secondary Responsibilities:
• Supervises and guides nursing students, new joiners, graduated registered nurses and junior staff in their work
• Participates in clinical and service quality activities
• Keeping abreast with current nursing and health care practices
• Assumes additional responsibilities as assigned by Nursing Management Team

Requirements

• Registered Nurse with the Singapore Nursing Board (SNB)

• At least 2 years working experience in acute setting

• Diploma or Degree in Nursing from recognized training institutions approved by SNB

• Good interpersonal and communication skills

• Compassionate, positive and caring nature

• Possess good clinical skills and knowledge

• Prepared to work on 3 rotating shifts

• Entry level welcomed to apply

This vacancy is under the Career Conversion Programme for Registered Nurses (Diploma). Please do not apply to this job posting. If interested, please apply through the CCP website at https://go.gov.sg/ccp-rn-deg

Overview
You will be responsible to provide personalized, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care and practices.

Job Responsibilities
Primary Responsibilities:
• Assesses patients’ needs on admission and on daily basis throughout their hospital stay
• Plans and implements care according to the assessed needs
• Evaluates and monitors patients’ progress according to planned care
• Documents care given and monitors outcomes on the established charts and forms
• Delivers safe and competent nursing care
• Participates actively in physicians’ rounds
• Carries out treatments and investigations as prescribed by physicians
• Collaborates and co-operates with physicians and other health-care providers in the smooth delivery of patient care and services
• Communicates and discusses patients’ progress and response to treatment with physicians, nursing and allied health colleagues involved in the patient care
• Provides patient/family with information and education on disease prevention, health education and rehabilitation techniques
• Ensures continuity of patient care and treatment plans through follow-ups
• Displays compassion, a positive and caring attitude towards patients
• Adhere to proper use and care of equipment
• Maintains a clean and safe working environment

Secondary Responsibilities:
• Supervises and guides nursing students, new joiners, graduated registered nurses and junior staff in their work
• Participates in clinical and service quality activities
• Keeping abreast with current nursing and health care practices
• Assumes additional responsibilities as assigned by Nursing Management Team

Requirements

• Registered Nurse with the Singapore Nursing Board (SNB)

• At least 2 years working experience in acute setting

• Diploma or Degree in Nursing from recognized training institutions approved by SNB

• Good interpersonal and communication skills

• Compassionate, positive and caring nature

• Possess good clinical skills and knowledge

• Prepared to work on 3 rotating shifts

• Entry level welcomed to apply

You will play a key role in supporting SingHealth’s effort in Academic Medicine. You will work with a team to support SingHealth as an Approved Training Organisation (ATO) with Skills Future Singapore (SSG) to leverage on the funding support provided for WSQ workshops.

Your responsibilities will include collaborating with internal and external stakeholders to ensure workshops and processes comply with SSG requirements. You will manage claims and oversee budget governance and fund optimisation. You will collaborate with Group Education Finance and Joint Office of Academic Medicine to manage philanthropic fund allocation for education training and programmes. As the primary contact for fund applicants, you will facilitate the process from applications to disbursements, utilisation and reporting.

In addition, you are responsible for planning and managing training programmes and events organised by SingHealth Academy for staff across the SingHealth cluster. You will manage academic resources, monitor the budget for academic resources and provide support for the cluster journal editorial secretariat to ensure that the journal is published on time.

Job Requirements

· Bachelor's degree in any discipline with at least 4 years of relevant work experience

· Proven project management skills and an effective team player, with good interpersonal and analytical skills

· Proficient in Microsoft Office software

· Financial acumen, and strong verbal and written communication skills

· Ability to work effectively with various stakeholders.

· Capable of working independently with minimal supervision

• Oversee day-to-day operations, including production, logistics, and customer service.
• Manage resources, including staff, equipment, and materials.
• Develop and implement operational policies and procedures.
• Monitor and analyze operational performance, identifying areas for improvement.
• Ensure that products and services meet or exceed customer expectations.
• Collaborate with other departments to ensure seamless operations.
• Prepare and present operational reports to senior management.

You will support the Assistant Manager (Fundraising Governance) in delivering best practice management to fundraising campaigns and related matters. Your duties include overseeing regulations of the fundraising and development work, reviewing fundraising collaterals, gift agreements, appeal letters and preparation of management reports, budgets and forecasts. You will also be expected to assist in the establishment and adherence of internal guidelines, manage the protocols on fundraising based on statutory requirements and best practices. You will be required to liaise with a broad spectrum of internal and external stakeholders. You will be involved in the harmonisation of fundraising, risk policies and processes, and ensuring compliance with corporate and charity governance and regulatory requirements on all fundraising matters.

Requirements:

• Bachelor’s degree preferably in Accounting or Business Management with at least 4 years relevant experience
• Experience in charitable governance and fundraising function would be an advantage
• Proficient with Microsoft Office applications including Visio for drawing of process maps, data analysis and presentations
• Excellent command of both spoken and written English
• Good interpersonal, communication and organisational skills
• Meticulous and analytical
• Responsible, independent and resourceful in a dynamic environment
• Hands-on and possess high initiative in following through and resolving issues

SingHealth Pharmacare (SPC) is a business unit under SingHealth. It consolidates all retail pharmacy operations handled by individual hospitals/national centres/ polyclinics’ pharmacy department and also handles online e-retail pharmacy operations.

You will handle SPC’s finance functions of Accounts Receivable and Fixed Assets. The duties include creating sales invoices, verifying collections from SPC outlets and performing both bank and inter-company reconciliations. You will need to perform closing of accounts, prepare audit schedules and update bank mandates. You will also need to liaise with SPC and Facilities Development to obtain information on capitalisation, fixed assets and leases and be updated with any movements in fixed assets.

You will report to the Assistant Manager, Finance Operations and assist in ad-hoc tasks as assigned by the Senior Manager, Deputy Director and/or Chief Financial Officer.

Job requirements

· Diploma holder in Accountancy or equivalent

· Minimum 6 years of relevant experience

· Proficiency with Microsoft Office applications

· Knowledge in SAP will be an advantage

· Team player with good communication and interpersonal skills

· Meticulous, with initiative and able to work independently

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

As part of the Marketing Communications team, you work closely with internal and external stakeholders to design marketing materials. The scope of work includes creating graphics for online, mobile, and social media platforms, such as user-interface graphics, banners, thumbnails, etc. Additionally, it involves designing collaterals such as brochures, online newsletters, logo development, branding templates, and way-finding signage for SingHealth and its institutions.

Specifically, you will be tasked with developing materials such as posters, banners, flyers and newsletters to promote the SingHealth Health Buddy app, its modules, and functions, and to support the graphic needs of the Health Buddy app.

Job requirements:

· Bachelor’s Degree in Visual Communications / Design or equivalent

· Excellent command of both spoken and written English

· Experience in managing iOS/Android apps, UX/UI design, and digital project management would be advantageous

· Proficiency with Adobe Illustrator, Photoshop, Microsoft Office and Google Analytics

· Prior experience in conceptualising and/or producing marketing materials/collaterals

· Ability to multi-task, manage multiple projects and deliver high-quality work while meeting deadlines with an eye for detail

· Excellent interpersonal and time management skills

As part of the communications team that guards the SingHealth Duke-NUS Academic Medical Centre’s (AMC’s) profile as a trusted leader in healthcare, you will be primarily responsible for working with internal stakeholders on employee communications. This includes content creation (articles, videos etc) for integrated communications efforts, and ensuring the timely dissemination of the content.

You will also develop communications strategies and conceptualise campaigns to promote staff wellness initiatives and programmes, which includes the production of a full suite of collaterals such as publicity materials, bulletins, and digital and social media content.

In addition, you will be assigned to special projects and you are expected to manage such projects from conceptualisation to execution, including a post-mortem review of the project.

Job Requirements:

• Bachelor’s Degree, preferably in Communications with at least 2 years’ relevant experience
• Excellent command of both spoken and written English
• Adept at project and events management
• Familiarity with trends and use of social and digital media as an internal communications tool and/or prior experience in design and social media content creation would be advantageous
• Creative and resourceful team player with good interpersonal skills

1. Job Purpose

The Therapy Assistant is to provide assistance to therapists in clinical, administrative and technical duties and to assist in the supervision of healthcare attendants.

2. Duties and Responsibilities

Primary Responsibilities and Duties

• Assist the therapist in setting up / supervising / assisting patients in the performance of therapeutic activities / exercises
• Assist the therapist in setting up treatment areas/ gyms/ clinics in preparation for patient use
• Assist the therapist in setting up modalities/ therapeutic equipment and supervising patients on them.
• Assist in conducting group therapy exercises with supervision of the therapist
• Tidy therapy area and assist with cleaning duties.
• Co-ordinate portering of patients to and from the department for therapy in the area of work, and porter patients if necessary.
• Assist with overseeing of Healthcare Attendant duties/ portering assignment in Rehab area

Secondary Responsibilities and Duties

• Perform inventory checks of equipment / supplies / forms and managing inventory lists
• Perform photocopying, binding, filing and distribution of documents and forms.
• Perform basic data entry and data retrieval using relevant computer programmes.
• Maintain therapeutic equipment and devices
• Assist in orientation and induction of new therapy assistants.
• Handle enquiries, answer phone calls, record and convey messages

3. Job Specification/Requirements

• Minimum GCE ‘N’ level
• Service oriented and patient focused
• Good communication and interpersonal skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Position Overview:

We are seeking a creative and results-driven Digital Marketing Specialist to manage and execute our online marketing strategies. The ideal candidate will have a strong understanding of digital marketing, be highly organized, and possess the ability to multitask effectively. You will be responsible for developing and implementing marketing campaigns, analyzing performance metrics, and enhancing our brand’s online visibility.

Key Responsibilities:

· Develop and Execute Campaigns:

o Design and implement comprehensive digital marketing campaigns that align with company goals and product offerings.

o Manage multi-channel campaigns including social media, email marketing, search engine marketing (SEM), and display advertising.

o Coordinate with creative teams to develop campaign visuals, copy, and landing pages.

· Content Creation:

o Craft high-quality, engaging content for various digital platforms such as blogs, social media posts, email newsletters, and website updates.

o Develop content calendars to ensure timely and relevant posts that resonate with target audiences.

o Collaborate with designers and copywriters to create visually appealing and effective marketing materials.

· SEO & SEM:

o Conduct keyword research and implement SEO best practices to improve organic search rankings and drive website traffic.

o Optimize website content, meta tags, and backlinks to enhance search engine visibility.

o Manage and optimize SEM campaigns, including Google Ads and other paid search platforms, to maximize ROI.

· Social Media Management:

o Develop and execute social media strategies across platforms such as Facebook, Instagram, LinkedIn, and Twitter to increase brand awareness and engagement.

o Monitor social media channels for trends, customer feedback, and opportunities for engagement.

o Analyze social media metrics and performance to adjust strategies and improve effectiveness.

· Analytics & Reporting:

o Track and analyze key performance indicators (KPIs) for all digital marketing campaigns, including website traffic, conversion rates, and customer acquisition costs.

o Generate detailed reports on campaign performance, providing actionable insights and recommendations for optimization.

o Utilize analytics tools (e.g., Google Analytics, social media insights) to measure success and identify areas for improvement.

· Multitasking:

o Handle multiple projects and deadlines simultaneously, ensuring timely delivery of marketing materials and campaigns.

o Prioritize tasks effectively and manage time efficiently to meet diverse marketing objectives.

o Adapt to changing priorities and business needs while maintaining a high level of accuracy and quality.

· Collaboration:

o Work closely with internal teams including sales, product development, and design to ensure marketing strategies are aligned with business objectives and product launches.

o Coordinate with external partners such as influencers, agencies, and vendors to enhance marketing efforts.

o Participate in brainstorming sessions and provide input on marketing strategies and creative ideas.

· Market Research:

o Conduct thorough research on market trends, consumer behavior, and competitive landscape to inform marketing strategies.

o Analyze competitors' digital marketing activities and identify opportunities for differentiation and growth.

o Gather customer feedback and insights to tailor marketing efforts and improve customer satisfaction.

Qualifications:

· Experience: Proven experience in digital marketing, including managing online campaigns, social media, and content creation.

· Skills: Strong multitasking abilities, with experience handling multiple projects and deadlines.

· Technical Skills: Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, Facebook Ads Manager).

· Communication: Excellent written and verbal communication skills, with the ability to create compelling content and engage with audiences.

· Analytical: Strong analytical skills with the ability to interpret data and generate actionable insights.

· Education: Bachelor’s degree in marketing, Business, Communications, or a related field (or equivalent experience).

· Creativity: Innovative and creative thinker with a passion for digital marketing and staying updated with industry trends.

Why Join Us?

· Growth Opportunities: Be part of a growing company with opportunities for career advancement.

· Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a direct impact.

· Competitive Compensation: Receive a competitive salary and benefits package.

The Office of Value-Driven Care is committed to improving healthcare value for patients across the SingHealth Cluster by promoting a Value-Conscious Culture. Our office coordinates Value-Driven Care (VDC) and Value-Based Healthcare (VBH) initiatives, facilitating knowledge sharing and aligning productivity efforts, measurements, and improvements.

We are seeking a Senior/Executive to join our team. In this role, you will support the development and implementation of VDC/VBH strategies across SingHealth institutions. You will work closely with Institution Value Leads and key stakeholders to monitor progress in VDC/VBH implementation. Additionally, you will assist in liaising with the Ministry of Health (MOH) to ensure alignment between SingHealth's VDC efforts and the National VDC initiative.

Job Requirements:

• Bachelor’s Degree in any discipline with at least 2 to 4 years of relevant working experience

• Proficiency in Microsoft Office Applications

• Experience in the healthcare sector would be preferred and will be an added advantage

• Knowledge and experience in data analytics, benchmarking and change management is required

• Knowledge and skill in statistical tools and process improvement methodologies would be an advantage

• A team player, strong collaborator

• Independent worker, possess initiative to complete tasks and projects assigned and able to work in a fast-paced, dynamic environment

• Able to communicate and manage change

• Action-oriented, highly motivated and target-focused

We are looking for a candidate to provide administrative and secretarial support to the Group Chief Financial Officer (GCFO). This includes coordinating calendars and meetings, handling logistics preparations, and ensuring smooth information flow within the division and relevant departments. Additionally, you will be responsible for supporting the preparation of materials required by the GCFO and facilitating Board level meetings in collaboration with other divisional and departmental secretaries.

Job requirements:

• Diploma with at least 6 years’ relevant experience or Higher NITEC/ NITEC/ GCE N/ O/ A with at least 12 years’ relevant experience. Diploma holders with at least 8 years’ relevant experience can be considered for the Executive position
• Prior experience in a healthcare setting would be advantageous
• Systematic and meticulous individual with ability to work in a dynamic and fast-paced environment
• Team player with the ability to manage cross-functional and institutional relationships
• Strong communication and interpersonal skills
• Excellent organisational, prioritisation and problem-solving skills
• Proficiency with Microsoft Office applications

You will be responsible in providing Occupational Therapy in inpatient and/or outpatient in an integrated general hospital You will participate in administration, clinical supervision, research supervision, professional education as and when required.

Job Responsibilities

• Assess and manage patients referred for occupational therapy independently
• Implement appropriate treatment plans and comply to clinical standards
• Provide timely review of patients in the continuum of care
• Document patient’s progress and records accurately
• Manage and supervise C-reg/junior OTs where applicable.
• Involve in administrative duties such as charging, statistics collation.
• Communicate and collaborate with other healthcare members in the multi-disciplinary team
• Participate and assist in managing clinical and/or service initiatives
• Assist in providing clinical education of occupational therapy students
• Contribute to departmental in-service training programmes and hospital educational talks

Requirements

• Recognised Diploma / Degree in Occupational Therapy
• Fresh grads are welcome to apply
• Interest in working in the following areas: Geriatrics, Neurology, Orthopedics (including hand therapy) & Palliative Care, prior experience in any of these areas will be an advantage
• Good communication and interpersonal skills
• Able to work well in a team and also independently
• Competent in using Microsoft Office

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

Alexandra Hospital, a member of the National University Health System (NUHS) cluster, is a historic site providing integrated, holistic care to patients. The hospital is a test bed for innovative care approaches in Singapore and is currently running a diverse portfolio of studies. Alexandra Research Centre for Healthcare In a Virtual Environment (ARCHIVE) is set-up to support the design of innovative experiments in hospital-supported, community-focused, patient-centred virtual care (vCare) models. ARCHIVE’s projects can include research studies, quality improvement projects and clinical trials that incorporate digital technology to ensure the care models are future ready.

The successful candidate will be expected to contribute towards new virtual healthcare projects and manage tasks on the evaluation of existing vCare programs in the areas of telemonitoring, telecollaboration, connected ward ecosystem and virtual care centre.

Job Responsibilities*

You will be responsible for the following:

• Successfully manage projects from start-up to completion.
• Study protocol development
• Develop statistical analysis plans and conduct analyses.
• Oversee study compliance to the ethics requirements and local regulations
• Supervision of quantitative and/or qualitative analysis
• Development of scientific papers and the dissemination of the study findings
• Preparation of proposals for new grants
• Conduct literature reviews, including systematic reviews.
• Mentoring junior staff
• Engage with healthcare professionals and collaborators to support research activities.

Requirements*

• PH.D. in Public Health or Health Services Research
• Proven track record in clinical/public health/health services research, with outstanding management abilities and a demonstrated track record of leadership.
• Minimum 2 years’ relevant experiences
• Strong acumen with in-depth understanding of quantitative and ideally qualitative research methodologies.
• Proficient in use of standard statistical or qualitative software e.g. STATA, SPSS, NVivo.
• Good scientific writing skills as demonstrated by track records of publications in international peer-reviewed journals
• Able to drive research projects from design, implementation to deployment
• Project management capabilities and experience in driving a cohesive research team and cross teaming environment
• Possess confidence to resonate with clinician investigators and research collaborators – internal and external stakeholders
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned.

Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry

• Healthcare operational experience will be advantageous

• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact [email protected] to understand more on the role. Please indicate the position that you are interested in the subject heading

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Provide general clinical pharmacy services in direct patient care settings independently or in collaboration with a multidisciplinary health care team to promote wellness and optimize medication therapy outcomes for patients with a broad range of disease states.

Provide pharmaceutical care to defined standards and assure the quality use of medicines.

Provide education and training to trainees, pharmacy students, support staff and the public.

Provide guidance to trainees, pharmacy students and support staff and supervise their professional training and development.

Initiate and/or participate in clinical research independently or in collaboration with other health care disciplines, and publish abstracts and/or scientific papers in peer reviewed journals.

2.1 Primary Responsibilities and Duties (90%)

Clinical Practice

• Provide general clinical pharmacy services in assigned patient care area/service.
• Participate within a multidisciplinary health care team to ensure optimization of medication therapy and outcomes for patients.
• Identify and define patient-specific medical problems, recommend, implement and manage patient pharmacotherapy, review, counsel, dispense and/or supply medications as needed, provide ongoing monitoring and adjustment of patient's drug therapy, resolve and/or prevent patient's drug-related problems in accordance with departmental policies and procedures, work and/or consult with other health care providers to improve patient outcomes.
• Promote and monitor for adherence to prescribing guidelines or drug use protocols.
• Provide professional advice and evidence-based drug information to patients, pharmacy students and the health care team.
• Work with patients, caregivers and other health care providers to ensure safe, cost-effective, timely distribution and quality use of medication that will best meet the patient's needs, achieve desired patient outcomes and assure continuity of services.
• Communicate with patients and/or caregivers on a group or individual basis to ensure understanding of prescribed drugs, to resolve or prevent drug-related problems and to assure optimal patient cooperation in drug therapy.
• Document clinical activities as defined in the competency development framework and/or department guidelines.
• Serve on departmental clinical practice committees and/or other relevant committees as assigned.
• Provide educational programs and training to trainees, pharmacy students, support staff and the public.
• Contribute to the development or publication of high quality patient education materials.
• Provide guidance to trainees, pharmacy students and support staff and supervise their professional training and development.
• Contribute to the development and implementation of pharmacy professional standards, competency framework and/or assessments for pre-registration pharmacists at departmental level.
• Participate in and contribute to continuing professional development

Secondary Responsibilities and Duties (10%)

• Contribute to the review and evaluation of services, policies and processes; and contribute to the implementation of medication safety and quality improvements initiatives to ensure optimal outcomes at institution level.
• Participate, supervise and/or coordinate pharmacy activities relevant to clinical work.
• Any other duties or responsibilities as assigned.

Requirements

• Able to work independently and in a team
• Able to communicate effectively
• Possess clinical skills and knowledge in running ambulatory service(s) and/or Inpatient clinical services
• Hospital experience is preferred but not necessary
• Min 5 years in a clinical setting is preferred
• Masters in clinical Pharmacy, PharmD or Board certification
• Registered with the Singapore Pharmacy Council

If this role sounds interesting to you, please contact '[email protected]' to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will support the development of the SingHealth Duke-NUS Transplant Centre (SDTC) by coordinating efforts across different domains and stakeholders. Your role will involve planning and developing training and education programmes for the advancement and succession of transplant medicine, as well as developing an innovation strategy in SDTC. You will assist in marketing communication initiatives, such as promotional efforts to raise public awareness on transplantation and business development planning for all SDTC programmes. You will also work with the Ministry of Health on the promotion of organ/tissue donation and transplantation, and manage SDTC’s website and print collaterals used for publicity.

Additionally, you will provide administrative support to the SDTC management. This includes organising internal transplant related programmes or courses, collaborating with external stakeholders to identify potential formal partnerships/collaborations for overseas training, and managing the preparation of training proposals and approval papers for manpower development programmes. You will assist with grant applications and manage the administration and legality pertaining to various research projects. Furthermore, you will also be involved in the development and maintenance of transplant databases, identification of potential research collaborators with external stakeholders, and all research support activities within SDTC.

Requirements:

• Bachelor’s Degree in any discipline, preferably in Health Sciences
• Work experience in a healthcare setting will be an added advantage
• Proficient with Microsoft Office applications
• Experience in using programming/business intelligence software (e.g. Structured Query Language) will be an added advantage
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work both independently and in a team

Overview

Deliver efficient and effective HR operations, by implementing processes and systems that support HR polices and initiatives. Develop communications materials and plan the engagement sessions to ensure changes are well implemented. Guide and train relevant team members.

Job Responsibilities

• Lead HR operational activities, guide, train and develop the team on the daily activities of the HR operations team.
• Implement new company policies and develop processes and systems that support HR operations’ needs.
• Design, monitor, and improve HR processes, policies, and technologies regularly from a peoplecentred perspective.
• Develop training materials, communications plan and engage with all stakeholders to ensure changes are well implemented.
• Be a point of contact for employees in the business and provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• Sound knowledge of Employment Act and Labour Laws.
• Prior experience in HR operations and generalist work is required.
• Critical thinker and process-oriented.
• Strong interpersonal and communication skills.
• Resourceful and self-motivated.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.