Understanding the pharmaco/nutrico/toxicokinetic behaviour of drugs, chemicals and food ingredients is a fundamental step in assessing the efficacy and safety of these materials. It can be challenging to study such substances directly in human subjects, while animal models lack direct translatability to humans due to inherent differences in species biology. One promising strategy is the use of physiologically-based pharmacokinetic (PBPK) modelling to predict the local tissue and systemic exposure of these substances. We have developed in-house in vitro and in silico tools to model chemical absorption, distribution, metabolism and excretion (ADME) in humans using data generated from in vitro assays. We apply these tools to predict pharmacokinetic profiles in different settings, ranging from oral or transdermal administration to studying special populations such as pregnant women, for a variety of substances including pharmaceuticals, food ingredients, environmental contaminants, essential micronutrients and microbial metabolites. These capabilities are further enhanced with state-of-the-art, enabling technologies such as the SHIME® intestinal digestion simulator and spatial mass spectrometry imaging.

The following tasks are expected of the candidate:

• Literature search to extract relevant ADME data for chemicals of interest
• Perform in vitro absorption, transporter, metabolism, fraction unbound and other related ADME assays
• Quantify membrane protein, metabolic enzyme and xenobiotic concentrations within biological samples using liquid chromatography-tandem mass spectrometry (LC/MS/MS) instruments
• Integrate appropriate in vitro and in silico data into PBPK models to predict the ADME of chemicals
• Develop new and/or improve features of in-house models, including pharmacodynamic modelling
• Write scientific grant proposals, maintain laboratory notebooks, prepare scientific reports, presentations and manuscripts
• Supervise and train students and interns

Qualifications

• PhD in Pharmaceutical Science, Life Sciences or equivalent.
• Strong understanding of ADME and pharmacokinetic concepts is essential.
• Prior experience in in vitro ADME assays and analytical mass spectrometry workflows is desirable.
• Prior experience with PBPK tools such as Simcyp®, GastroplusTM, PK Sim, Matlab/Simbiology or other models is desirable.
• Able to work in a multi-disciplinary team, possess strong organizational and project management skills, demonstrate initiative and able to work independently.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Understanding the pharmaco/nutrico/toxicokinetic behaviour of drugs, chemicals and food ingredients is a fundamental step in assessing the efficacy and safety of these materials. It can be challenging to study such substances directly in human subjects, while animal models lack direct translatability to humans due to inherent differences in species biology. One promising strategy is the use of physiologically-based pharmacokinetic (PBPK) modelling to predict the local tissue and systemic exposure of these substances. We have developed in-house in vitro and in silico tools to model chemical absorption, distribution, metabolism and excretion (ADME) in humans using data generated from in vitro assays. We apply these tools to predict pharmacokinetic profiles in different settings, ranging from oral or transdermal administration to studying special populations such as pregnant women, for a variety of substances including pharmaceuticals, food ingredients, environmental contaminants, essential micronutrients and microbial metabolites. These capabilities are further enhanced with state-of-the-art, enabling technologies such as the SHIME® intestinal digestion simulator and spatial mass spectrometry imaging.

The following tasks are expected of the candidate:

• Literature search to extract relevant ADME data for chemicals of interest
• Perform in vitro absorption, transporter, metabolism, fraction unbound and other related ADME assays
• Quantify membrane protein, metabolic enzyme and xenobiotic concentrations within biological samples using liquid chromatography-tandem mass spectrometry (LC/MS/MS) instruments
• Integrate appropriate in vitro and in silico data into PBPK models to predict the ADME of chemicals
• Develop new and/or improve features of in-house models, including pharmacodynamic modelling
• Write scientific grant proposals, maintain laboratory notebooks, prepare scientific reports, presentations and manuscripts
• Supervise and train students and interns

Qualifications

• PhD in Pharmaceutical Science, Life Sciences or equivalent.
• Strong understanding of ADME and pharmacokinetic concepts is essential.
• Prior experience in in vitro ADME assays and analytical mass spectrometry workflows is desirable.
• Prior experience with PBPK tools such as Simcyp®, GastroplusTM, PK Sim, Matlab/Simbiology or other models is desirable.
• Able to work in a multi-disciplinary team, possess strong organizational and project management skills, demonstrate initiative and able to work independently.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Join Siena Health as a Pharmacist!

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Job Responsibilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• Plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• Help PIs devise a data management plan for both qualitative and quantitative studies
• Be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• Handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• Maintain records and manage e-filing system for documents related to specific research projects.
• Process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• Help conduct literature searches; perform article srcreening for systematic reviews.
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).
• Perform venepuncture and cannulation as required according to trial protocol if any. Ensure compliance to safety procedures when performing such procedures.

Ensure projects’ compliance

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Job Requirements

• Bachelor’s degree in health sciences or nursing
• Preferably with 2 to 4 years of relevant experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

Senior SAP REFX Consultant

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire Senior SAP REFX Consultant . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

Key Responsibilities:

· Experience with SAP S/4HANA solution using SAP REFX

· At least 10-12 years of hands-on experience in the requirements gathering/ fit-gap, design/blueprinting, and configuration/customization phase of SAP transformation programs.

· Deep understanding of business processes as well as good knowledge of technical issues in required area of specialty

· Team management and project management skills are a good advantage

•  10-12 years of experience in SAP with deep expertise in SAP REFX (Real Estate Management).
•  Proven track record as an SME in SAP REFX, having led 4-5 end-to-end SAP REFX implementations.
•  Solid understanding of real estate and lease management processes including contract management, asset management, property management, and leasing.
•  Experience with IFRS 16/ASC 842 compliance and implementation of leasing standards.
•  Strong knowledge of integration points between SAP REFX and other modules (FI/CO, SD, MM, PM).
•  Hands-on experience with SAP configuration, blueprinting, data migration, and testing.
•  Ability to engage with key stakeholders, manage client relationships, and provide strategic solutions.

Key Responsibilities :

 Lead and manage full lifecycle implementations of SAP REFX, including blueprinting, configuration, testing, go-live, and post-go-live support.

 Design and implement solutions that address complex real estate management processes within the SAP REFX module.

 Collaborate with business stakeholders to gather requirements and provide technical expertise in real estate business processes like lease-in, lease-out, contract management, and asset management.

 Provide thought leadership and subject matter expertise on SAP REFX functionalities, particularly in relation to IFRS 16/ASC 842.

 Perform detailed analysis of business processes and develop optimized solutions that enhance operational efficiency.

 Work closely with cross-functional teams (FI, CO, PM, SD) to ensure seamless integration of SAP REFX with other SAP modules.

 Deliver comprehensive functional and technical specifications for all REFX-related developments and enhancements.

 Manage project timelines, milestones, and deliverables for successful on-time delivery.

 Conduct user training, system testing, and UAT to ensure end-users are equipped with the knowledge to operate the system effectively.

 Provide post-implementation support and troubleshooting for any issues arising after go-live.

 Maintain up-to-date documentation for all configurations and business process

Senior SAP REFX Consultant

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire Senior SAP REFX Consultant . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

Key Responsibilities:

· Experience with SAP S/4HANA solution using SAP REFX

· At least 10-12 years of hands-on experience in the requirements gathering/ fit-gap, design/blueprinting, and configuration/customization phase of SAP transformation programs.

· Deep understanding of business processes as well as good knowledge of technical issues in required area of specialty

· Team management and project management skills are a good advantage

•  10-12 years of experience in SAP with deep expertise in SAP REFX (Real Estate Management).
•  Proven track record as an SME in SAP REFX, having led 4-5 end-to-end SAP REFX implementations.
•  Solid understanding of real estate and lease management processes including contract management, asset management, property management, and leasing.
•  Experience with IFRS 16/ASC 842 compliance and implementation of leasing standards.
•  Strong knowledge of integration points between SAP REFX and other modules (FI/CO, SD, MM, PM).
•  Hands-on experience with SAP configuration, blueprinting, data migration, and testing.
•  Ability to engage with key stakeholders, manage client relationships, and provide strategic solutions.

Key Responsibilities :

 Lead and manage full lifecycle implementations of SAP REFX, including blueprinting, configuration, testing, go-live, and post-go-live support.

 Design and implement solutions that address complex real estate management processes within the SAP REFX module.

 Collaborate with business stakeholders to gather requirements and provide technical expertise in real estate business processes like lease-in, lease-out, contract management, and asset management.

 Provide thought leadership and subject matter expertise on SAP REFX functionalities, particularly in relation to IFRS 16/ASC 842.

 Perform detailed analysis of business processes and develop optimized solutions that enhance operational efficiency.

 Work closely with cross-functional teams (FI, CO, PM, SD) to ensure seamless integration of SAP REFX with other SAP modules.

 Deliver comprehensive functional and technical specifications for all REFX-related developments and enhancements.

 Manage project timelines, milestones, and deliverables for successful on-time delivery.

 Conduct user training, system testing, and UAT to ensure end-users are equipped with the knowledge to operate the system effectively.

 Provide post-implementation support and troubleshooting for any issues arising after go-live.

 Maintain up-to-date documentation for all configurations and business process

Senior SAP REFX Consultant

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire Senior SAP REFX Consultant . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

Key Responsibilities:

· Experience with SAP S/4HANA solution using SAP REFX

· At least 10-12 years of hands-on experience in the requirements gathering/ fit-gap, design/blueprinting, and configuration/customization phase of SAP transformation programs.

· Deep understanding of business processes as well as good knowledge of technical issues in required area of specialty

· Team management and project management skills are a good advantage

•  10-12 years of experience in SAP with deep expertise in SAP REFX (Real Estate Management).
•  Proven track record as an SME in SAP REFX, having led 4-5 end-to-end SAP REFX implementations.
•  Solid understanding of real estate and lease management processes including contract management, asset management, property management, and leasing.
•  Experience with IFRS 16/ASC 842 compliance and implementation of leasing standards.
•  Strong knowledge of integration points between SAP REFX and other modules (FI/CO, SD, MM, PM).
•  Hands-on experience with SAP configuration, blueprinting, data migration, and testing.
•  Ability to engage with key stakeholders, manage client relationships, and provide strategic solutions.

Key Responsibilities :

 Lead and manage full lifecycle implementations of SAP REFX, including blueprinting, configuration, testing, go-live, and post-go-live support.

 Design and implement solutions that address complex real estate management processes within the SAP REFX module.

 Collaborate with business stakeholders to gather requirements and provide technical expertise in real estate business processes like lease-in, lease-out, contract management, and asset management.

 Provide thought leadership and subject matter expertise on SAP REFX functionalities, particularly in relation to IFRS 16/ASC 842.

 Perform detailed analysis of business processes and develop optimized solutions that enhance operational efficiency.

 Work closely with cross-functional teams (FI, CO, PM, SD) to ensure seamless integration of SAP REFX with other SAP modules.

 Deliver comprehensive functional and technical specifications for all REFX-related developments and enhancements.

 Manage project timelines, milestones, and deliverables for successful on-time delivery.

 Conduct user training, system testing, and UAT to ensure end-users are equipped with the knowledge to operate the system effectively.

 Provide post-implementation support and troubleshooting for any issues arising after go-live.

 Maintain up-to-date documentation for all configurations and business process

Senior SAP REFX Consultant

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire Senior SAP REFX Consultant . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

Key Responsibilities:

· Experience with SAP S/4HANA solution using SAP REFX

· At least 10-12 years of hands-on experience in the requirements gathering/ fit-gap, design/blueprinting, and configuration/customization phase of SAP transformation programs.

· Deep understanding of business processes as well as good knowledge of technical issues in required area of specialty

· Team management and project management skills are a good advantage

•  10-12 years of experience in SAP with deep expertise in SAP REFX (Real Estate Management).
•  Proven track record as an SME in SAP REFX, having led 4-5 end-to-end SAP REFX implementations.
•  Solid understanding of real estate and lease management processes including contract management, asset management, property management, and leasing.
•  Experience with IFRS 16/ASC 842 compliance and implementation of leasing standards.
•  Strong knowledge of integration points between SAP REFX and other modules (FI/CO, SD, MM, PM).
•  Hands-on experience with SAP configuration, blueprinting, data migration, and testing.
•  Ability to engage with key stakeholders, manage client relationships, and provide strategic solutions.

Key Responsibilities :

 Lead and manage full lifecycle implementations of SAP REFX, including blueprinting, configuration, testing, go-live, and post-go-live support.

 Design and implement solutions that address complex real estate management processes within the SAP REFX module.

 Collaborate with business stakeholders to gather requirements and provide technical expertise in real estate business processes like lease-in, lease-out, contract management, and asset management.

 Provide thought leadership and subject matter expertise on SAP REFX functionalities, particularly in relation to IFRS 16/ASC 842.

 Perform detailed analysis of business processes and develop optimized solutions that enhance operational efficiency.

 Work closely with cross-functional teams (FI, CO, PM, SD) to ensure seamless integration of SAP REFX with other SAP modules.

 Deliver comprehensive functional and technical specifications for all REFX-related developments and enhancements.

 Manage project timelines, milestones, and deliverables for successful on-time delivery.

 Conduct user training, system testing, and UAT to ensure end-users are equipped with the knowledge to operate the system effectively.

 Provide post-implementation support and troubleshooting for any issues arising after go-live.

 Maintain up-to-date documentation for all configurations and business process

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

Main Responsibilities:

• Deliver consultancy services for customers in Asia Pacific.
• Support protocol conformance testing (OCPP).
• Support the acquisition of new projects including preparation of proposals and meetings with customers.
• Understand and analyse testing requirements to prepare test plan and test design, prepare test environment and perform the test.
• Support preparations of reports, delivery of presentations and completion of project reports to customers.

Join us and you will:

• Work with dedicated and competent colleagues who have a high level of education and specialization in a global set up
• Experience exciting challenges and a new way of thinking in the ever-changing energy world
• Work in a dynamic and international environment where diversity is valued
• Benefit from attractive and individual training and development opportunities

For more information on DNV, please visit our website www.dnv.com

What we offer

• Flexible work arrangements for better work-life balance.
• Guaranteed Annual Wage Supplement.
• Generous Paid Leaves (Annual, Compassionate, Marriage, Maternity, Paternity & shared parental leave, Adoption leave, Childcare & Extended Childcare Leave, Examination leaves, National Service (NS) leave, medical leave, Prolonged Illness leave)
• Medical benefits (Clinical treatment, Emergency Medical Services, Specialist Consultation, Paediatrician Consultation, Inoculations (Hepatitis, H1N1 & Flu), Dental

Treatment, Annual Medical Examination, Hospitalization & Surgical Benefits)

• Maternity Benefits
• Pension and Insurance Policies (Central Provident Fund, Group Term Life Assurance, Group Personal Accident Insurance, Travel Insurance, Work Injury Compensation Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
• Additional Benefits (Long Service Awards, Professional Membership, Gym Subsidy, Mobile Phone Reimbursement)
• Company bonus/Profit share

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this.

About you

Position Qualifications:

• University degree in Electrical Engineering, Software Engineering, Computer Science or equivalent
• 2-3 years of relevant working experience is preferred but not mandatory.
• Good quantitative and analytical skills
• Good communication, presentation and written skills in English and Mandarin
• Excellent team-player and self-starter
• Willingness to travel abroad (50% of the time).

Good to have but not mandatory:

• Familiar with conformance testing
• Knowledge of software programming
• Knowledge of cyber security standards, technologies, practices

Senior SAP REFX Consultant

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire Senior SAP REFX Consultant . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

Key Responsibilities:

· Experience with SAP S/4HANA solution using SAP REFX

· At least 10-12 years of hands-on experience in the requirements gathering/ fit-gap, design/blueprinting, and configuration/customization phase of SAP transformation programs.

· Deep understanding of business processes as well as good knowledge of technical issues in required area of specialty

· Team management and project management skills are a good advantage

•  10-12 years of experience in SAP with deep expertise in SAP REFX (Real Estate Management).
•  Proven track record as an SME in SAP REFX, having led 4-5 end-to-end SAP REFX implementations.
•  Solid understanding of real estate and lease management processes including contract management, asset management, property management, and leasing.
•  Experience with IFRS 16/ASC 842 compliance and implementation of leasing standards.
•  Strong knowledge of integration points between SAP REFX and other modules (FI/CO, SD, MM, PM).
•  Hands-on experience with SAP configuration, blueprinting, data migration, and testing.
•  Ability to engage with key stakeholders, manage client relationships, and provide strategic solutions.

Key Responsibilities :

 Lead and manage full lifecycle implementations of SAP REFX, including blueprinting, configuration, testing, go-live, and post-go-live support.

 Design and implement solutions that address complex real estate management processes within the SAP REFX module.

 Collaborate with business stakeholders to gather requirements and provide technical expertise in real estate business processes like lease-in, lease-out, contract management, and asset management.

 Provide thought leadership and subject matter expertise on SAP REFX functionalities, particularly in relation to IFRS 16/ASC 842.

 Perform detailed analysis of business processes and develop optimized solutions that enhance operational efficiency.

 Work closely with cross-functional teams (FI, CO, PM, SD) to ensure seamless integration of SAP REFX with other SAP modules.

 Deliver comprehensive functional and technical specifications for all REFX-related developments and enhancements.

 Manage project timelines, milestones, and deliverables for successful on-time delivery.

 Conduct user training, system testing, and UAT to ensure end-users are equipped with the knowledge to operate the system effectively.

 Provide post-implementation support and troubleshooting for any issues arising after go-live.

 Maintain up-to-date documentation for all configurations and business process

Responsibilities:

• Actively prospect and generate leads for potential new members.
• Conduct sales presentations and meetings with prospective members.
• Follow up on leads and inquiries through phone calls, emails, and in-person visits.
• Understand and effectively communicate the benefits of membership to potential members.
• Achieve and exceed monthly sales targets and goals.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Participate in networking events and other promotional activities to increase brand awareness.
• Provide exceptional customer service to current and prospective members.
• Collaborate with the marketing team to develop strategies for membership growth.
• Stay informed about industry trends and competitive offerings.

Requirements:

• Proven experience in sales, preferably in membership sales or a related field.
• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with clients and stakeholders.
• Goal-oriented with a strong drive to achieve and exceed targets.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Preferbaly Diploma or Bachelor’s degree in Engineering field.

The Assoc Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams.

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Critical Work Functions and Key Tasks

Business Analysis Planning & Strategy

• Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis
• Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis
• Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

• Liaise with internal and/or external stakeholders to identify system/data products requirements
• Provide analysis to support the development of business cases
• Support user requirement analysis through information collection
• Support the analysis of business requirements and feasibility studies of possible solutions
• Prepare requirements specifications and solution proposals
• Contribute to the identification of a range of solution options

Requirements Lifecycle Management

• Prepare Requirements Traceability Matrix
• Collaborate with developers to ensure requirements are incorporated into system design and implementation
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Contribute to identification of solution change risks
• Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary
• Facilitate System Integration Testing by coordinating the development teams of various integrations
• Work with relevant stakeholders on user acceptance testing
• Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes
• Support the development of test cases and test data, where necessary
• Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

• Assist in the assessment of solution options for suitability
• Contribute in the formulation of solution recommendation
• Evaluate the ability of an existing system/data products to support proposed changes

Requirements & Qualification:

• Degree/Diploma in any relevant discipline
• Experience in Healthcare is an added plus
• Knowledge and understanding of IT industry environment and business needs
• Experience in SAP Applications/Modules, especially in SAP ISH

Responsibilities:

• Develop business, prepare proposals, and scope for occupational hygiene services
• Development, management and delivery of projects that involve chemical exposure monitoring, noise exposure monitoring, hazardous materials management, and other occupational hazards
• Provide support and management of other environmental, health and safety-related services such as health and safety compliance and due diligence audits
• Provide support to internal stakeholders, regional and global teams, as required
• Client relationship management
• Business development, marketing and client relationship management within the Asia-Pacific region
• Preparation and review of high-quality deliverables including proposals, reports and presentations
• Facilitate contract management of suppliers and sub-contractors
• Project management including tracking of project progress and profitability
• Mentoring junior staff
• Preparation of site-specific HSSE plans to manage risks to clients, employees and the public

Qualifications:

• Bachelor’s degree in Environmental Science / Engineering, Chemistry / Chemical Engineering, Occupational, Health and Safety, or related fields with at least 8 years of relevant professional experience
• Completed Monitoring Noise and Vibration and Measure Exposure and Assess the Risk due to Hazardous Substances courses
• Proven technical expertise in the management and delivery of occupational and industrial hygiene consultancy services
• Experience in managing teams and project delivery
• Experience in a variety of sectors including construction, manufacturing, pharmaceutical, power and energy in Singapore
• Strong written, verbal communication and data presentation skills
• Strong commitment to safety, including following established Health and Safety protocols
• Skills include:

1. Analytical and systematic approach to problem-solving
2. Ability to manage multiple projects simultaneously
3. Ability to multi-task, travel, and work independently with minimal supervision
4. Keen attention to detail
5. Ability to engage with clients directly
6. Strong organisational skills and proactive mindset

• The following are desired:

1. Work experience in Southeast Asia
2. Certified Industrial Hygienist or Registered Industrial Hygienist
3. Professional certificate in occupational hygiene

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

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About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Prepare and submit all system maintenance forms before the cut-off time
• Prepare payment requisition
• Prepare monthly billing for claims/promotion/new product listings, & etc
• Liaise with suppliers on promotions forms and claims and settle discrepancies
• Prepare and compile agency format for submission to marketing, store bulletin and letter of authorization to vendors
• Prepare sales report and analysis for Merchandise Manager and Category Manager
• Prepare promotion listing via securing support, consolidation and running tool
• Prepare slides presentation and meeting
• Any other ad-hoc administrative tasks

Requirements

• Min 1 year of relevant experience in retail or FMCG industry
• Dynamic, self-motivated and able to work under pressure
• Possess excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Excel (Vlookup/Piviot Table) and Powerpoint

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement

Location: Tampines North

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to source for new brands or products, and build strong relationships with business partners and is well-informed of consumer, market and industry trends
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends.
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories.
• Manage and develop strategies for omni-channel sales, involved in sales-related project/event.

About You

• Diploma holder/university degree in business or marketing or related discipline
• Min. 4 – 6 years stretching experience in similar position preferably in the retail or FMCG sector.
• Passionate in Commercial and good knowledge of Markets.
• Excellent presentation and interpersonal skills.
• Energetic, creative, collaborative and highly adaptable.
• Good and effective communication and negotiation skills
• Able to promote cross functional effectiveness.
• Decision making oriented & able to quickly react to changing environment.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Professional Services

- Accurate dispensing of medicine to right patient including the preparation, labelling and dispensing of medications and other pharmaceutical supplies in accordance with physicians’ prescriptions

- Identify, assess and resolve any drug-related problems

- Provide counseling services

- Provide drug information and advice to healthcare professionals and the community

- Provide quality customer service

- Provide minor ailment and health promotion advice

Training and Development (others)

- Provide guidance to pharmacy and pharmacy technician students on attachment

- Conduct training sessions to enhance knowledge and skills of team members

Training and Development (self)

- Fulfill all requirements as stipulated by organization and SPC for pre-registration training

- Attend regular PSS pre-registration training sessions

- Complete assignments in a timely manner

- Keep up to date with readings

Personal attributes

- Initiative, drive and ability to work in a fast-paced environment

- Team-oriented

- Good communication skills

Working Hours

5.5 days' work week (Non-shift)

Working Location

National University Polyclinics (NUP) - West Region

Overview*

The incumbent will support the Manager, NUHS Total Workplace Safety and Health (TWSH) Office, to drive high standards in Workplace Safety and Health (WSH) practices and foster a strong WSH culture in NUHS. He/she will provide administrative WSH support at NUHS Group Level and Regional Health System Office Level.

Job Responsibilities*

Support Manager, NUHS TWSH Office to

• Implement NUHS-wide WSH initiatives, coordinate WSH efforts across NUHS, NUHS-wide policy alignment, promulgation of best practices across NUHS, any follow-up as required by Ministry of Manpower
• NUHS Total Workplace Safety and Health Oversight Committee Secretariat.
• Demonstrate that WSH is a priority for RHSO by publishing the WSH commitment, reviewing and tracking WSH targets and performance, allocating sufficient resources for WSH, promoting WSH proactively, and ensure that staff have the necessary knowledge on WSH

Requirements*

• Experience in the healthcare industry is an added advantage.
• Licensed and Registered MOM WSH Officer is an added advantage
• Well versed in WSH Act and requirements
• A team player who is able to work independently in a fast-paced environment to meet deadlines
• Strong interpersonal and communication (both written and oral) with the ability to interact with various levels of stakeholders
• Well-versed in MS Office and able to work under pressure

We’re hiring an intermediate to high level skillset Consultant to implement Oracle Hospitality products, onsite or remotely, to high standards of quality & technical ability

Duties & Responsibilities

• Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
• The management of, entry, tracking and first line escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests
• The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
• Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
• Remaining current and familiar with Oracle product new releases and new features
• Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

• Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
• Willing to work overtime, overnight, weekends and public holidays as requested
• Commitment to adhere to company standards, policies, and procedures
• Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Knowledge, Skills and Abilities – Fundamentals

• 3 years' industry experience
• Knowledge of hotel front office management procedures
• Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
• Previous training experience in theoretical/conceptual training
• Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
• Previous experience in supporting hospitality software products
• Able to speak Bahasa/Indonesian would be an added advantage due to the regional scope of work
• Knowledge of other similar PMS systems
• Basic working knowledge of Networks, PC’s, and related peripherals
• Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
• Experience with Zoom Meetings or similar video conferencing software

We’re hiring an intermediate to high level skillset Consultant to implement Oracle Hospitality products, onsite or remotely, to high standards of quality & technical ability

Duties & Responsibilities

• Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
• The management of, entry, tracking and first line escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests
• The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
• Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
• Remaining current and familiar with Oracle product new releases and new features
• Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

• Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
• Willing to work overtime, overnight, weekends and public holidays as requested
• Commitment to adhere to company standards, policies, and procedures
• Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Knowledge, Skills and Abilities – Fundamentals

• 3 years' industry experience
• Knowledge of hotel front office management procedures
• Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
• Previous training experience in theoretical/conceptual training
• Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
• Previous experience in supporting hospitality software products
• Able to speak Bahasa/Indonesian would be an added advantage due to the regional scope of work
• Knowledge of other similar PMS systems
• Basic working knowledge of Networks, PC’s, and related peripherals
• Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
• Experience with Zoom Meetings or similar video conferencing software

We’re hiring an intermediate to high level skillset Consultant to implement Oracle Hospitality products, onsite or remotely, to high standards of quality & technical ability.

Duties & Responsibilities

• Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
• The management of, entry, tracking and first line escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests
• The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
• Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
• Remaining current and familiar with Oracle product new releases and new features
• Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

• Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
• Willing to work overtime, overnight, weekends and public holidays as requested
• Commitment to adhere to company standards, policies, and procedures
• Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Knowledge, Skills and Abilities – Fundamentals

• 3 years' industry experience
• Knowledge of hotel front office management procedures
• Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
• Previous training experience in theoretical/conceptual training
• Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
• Previous experience in supporting hospitality software products
• Able to speak Bahasa/Indonesian would be an added advantage due to the regional scope of work
• Knowledge of other similar PMS systems
• Basic working knowledge of Networks, PC’s, and related peripherals
• Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
• Experience with Zoom Meetings or similar video conferencing software

• Gathering and analyzing logistics data to assess each step in the supply chain
• Keeping tabs on the product flow process from materials acquisition to final delivery
• Updating databases with logistics data
• Developing, evaluating and revising logistics policies, procedures and plans
• Overseeing warehouses to ensure that products are received, stored and shipped safely and efficiently
• Researching supply chain issues to identify potential problems and preemptively address them
• Staying up to date on the latest innovations in logistics and what competitors are implementing
• Addressing routine and unexpected disruptions in the supply chain to keep products moving
• Collation of data from across the business 
• Ensure reliability, integrity and accuracy of data 
• Undertake detailed and thorough logistics analysis and identify opportunities to aid efficiency and cost optimisation through evaluation of data 
• Ensure analysis is in line with business goals and targets 
• Create statistical and financial models and use appropriate software to review opportunities for cost savings and efficiencies in the logistics process, such as inventory levels, budget or transportation schedules 
• Make recommendations based on findings and analysis 
• Produce forecasts and estimates to aid financially sound decisions and cash flow planning
• Ensure logistics costs are monitored, managed and under control 
• Collaborate with manager or stakeholders to determine effective solutions 
• Participate in regular planning reviews and change processes and prepare data in line with changes 
• Set up and provide regular reports and data relating to specific areas of the logistics process such as supplier analysis, transportation costs 
• Track logistics trends and use information to recommend changes 
• Utilise knowledge and research methods to benchmark logistics activities and to drive best practice results

• Review contractual commitments, customer specifications, or related information to determine logistics or support requirements.
• Analyze logistics processes.
• Determine logistics support requirements, such as facility details, staffing needs, or safety or maintenance plans.
• Analyze logistics processes.
• Propose logistics solutions for customers.
• Advise others on logistics topics.
• Direct the work of logistics analysts.
• Supervise employees.
• Evaluate effectiveness of current or future logistical processes.
• Analyze logistics processes.
• Provide logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service.
• Advise others on logistics topics.
• Evaluate the use of inventory tracking technology, Web-based warehousing software, or intelligent conveyor systems to maximize plant or distribution center efficiency.
• Analyze logistics processes.
• Develop logistic metrics, internal analysis tools, or key performance indicators for business units.
• Develop business or financial information systems.
• Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing.
• Analyze logistics processes.
• Prepare or validate documentation on automated logistics or maintenance-data reporting or management information systems.
• Maintain data in information systems or databases.
• Identify cost-reduction or process-improvement logistic opportunities.
• Identify opportunities to improve operational efficiency.
• Evaluate the use of technologies, such as global positioning systems (GPS), radio-frequency identification (RFID), route navigation software, or satellite linkup systems, to improve transportation efficiency.
• Evaluate logistics methods to reduce environmental impact.
• Develop or maintain cost estimates, forecasts, or cost models.
• Estimate costs of goods or services.
• Develop specifications for equipment, tools, facility layouts, or material-handling systems.
• Develop technical specifications for systems or equipment.
• Conduct logistics studies or analyses, such as time studies, zero-base analyses, rate analyses, network analyses, flow-path analyses, or supply chain analyses.
• Analyze logistics processes.
• Apply logistics modeling techniques to address issues such as operational process improvement or facility design or layout.
• Apply mathematical models of financial or business conditions.
• Prepare logistic strategies or conceptual designs for production facilities.
• Develop business or market strategies.
• Identify or develop business rules or standard operating procedures to streamline operating processes.
• Identify opportunities to improve operational efficiency.
• Establish organizational guidelines or policies.
• Design comprehensive supply chains that minimize environmental impacts or costs.
• Evaluate logistics methods to reduce environmental impact.
• Develop or document reverse logistics management processes to ensure maximal efficiency of product recycling, reuse, or final disposal.
• Develop sustainable business strategies or practices.
• Prepare financial documents.
• Determine feasibility of designing new facilities or modifying existing facilities, based on factors such as cost, available space, schedule, technical requirements, or ergonomics.
• Assess the cost effectiveness of products, projects, or services.
• Interview key staff or tour facilities to identify efficiency-improvement, cost-reduction, or service-delivery opportunities.
• Identify opportunities to improve operational efficiency.
• Analyze jobs using observation, survey, or interview techniques.
• Conduct environmental audits for logistics activities, such as storage, distribution, or transportation.
• Evaluate logistics methods to reduce environmental impact.
• Create models or scenarios to predict the impact of changing circumstances, such as fuel costs, road pricing, energy taxes, or carbon emissions legislation.
• Apply mathematical models of financial or business conditions.

Understanding the pharmaco/ nutrico/ toxicokinetic behaviour of drugs, chemicals and food ingredients is a fundamental step in assessing the efficacy and safety of these materials. It can be challenging to study such substances directly in human subjects, while animal models lack direct translatability to humans due to inherent differences in species biology. One promising strategy is the use of physiologically-based pharmacokinetic (PBPK) modelling to predict the local tissue and systemic exposure of these substances. We have developed in-house in vitro and in silico tools to model chemical absorption, distribution, metabolism and excretion (ADME) in humans using data generated from in vitro assays. We apply these tools to predict pharmacokinetic profiles in different settings, ranging from oral or transdermal administration to studying special populations such as pregnant women, for a variety of substances including pharmaceuticals, food ingredients, environmental contaminants, essential micronutrients and microbial metabolites. These capabilities are further enhanced with state-of-the-art, enabling technologies such as the SHIME® intestinal digestion simulator and spatial mass spectrometry imaging.

The candidate in this position will be expected to be involved in the following activities:

• Literature search to extract relevant ADME data for chemicals of interest.
• Perform in vitro absorption, transporter, metabolism, fraction unbound and other related ADME assays.
• Quantify membrane protein, metabolic enzyme and xenobiotic concentrations within biological samples using liquid chromatography-tandem mass spectrometry (LC/MS/MS) instruments.
• Integrate appropriate in vitro and in silico data into PBPK models to predict the ADME of chemicals.
• Develop new and/or improve features of in-house models, including pharmacodynamic modelling.
• Write scientific grant proposals, maintain laboratory notebooks, prepare scientific reports, presentations and manuscripts.
• Supervise and train students and interns.

Qualifications

• PhD in Pharmaceutical Science, Life Sciences or equivalent.
• Strong understanding of ADME and pharmacokinetic concepts is essential.
• Prior experience in in vitro ADME assays and analytical mass spectrometry workflows is desirable.
• Prior experience with PBPK tools such as Simcyp®, GastroplusTM, PK Sim, Matlab/ Simbiology or other models is desirable.
• Able to work in a multi-disciplinary team, possess strong organizational and project management skills, demonstrate initiative and able to work independently.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy