One of our client is looking for a candidate with the below given details:

We are seeking a talented and experienced Business Analyst specializing in Health Insurance to join our dynamic team.

The ideal candidate will have 3-4 years of hands-on experience in the health insurance industry, with a strong understanding of industry regulations, trends, and best practices.

Responsibilities:
• Conduct thorough analysis of business processes, systems, and data related to health insurance operations.
• Collaborate with stakeholders to gather requirements, identify business needs, and define project scope.
• Develop detailed documentation, including business requirements, functional specifications, and user stories.
• Analyze and interpret complex data sets to extract actionable insights and drive informed decision-making.
• Evaluate existing processes and systems to identify areas for improvement and optimization.
• Facilitate communication between technical and non-technical teams to ensure alignment and successful project delivery.
• Stay updated on industry developments, regulatory changes, and emerging technologies relevant to health insurance.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As a health analytics manager, you will support the objectives of Prudential's health strategy, develop a roadmap and use cases that align with it, and lead the delivery of health analytics products. You will work closely with data science and data engineering teams to leverage data and insights to improve health outcomes and customer experience. You will also collaborate with business stakeholders and external partners to understand their needs and provide actionable recommendations.

Job Description:

• Define and execute the health analytics strategy and roadmap, ensuring alignment with Prudential's health vision and goals.
• Manage the end-to-end delivery of health analytics products, from ideation to deployment, ensuring quality, timeliness, and scalability.
• Work with data science and data engineering teams to design, develop, and test data models, algorithms, and pipelines that support health analytics use cases.
• Work with business stakeholders and external partners to understand their requirements, challenges, and opportunities, and provide data-driven solutions and insights.
• Communicate and present health analytics findings and recommendations to senior management and relevant audiences, using clear and compelling visualizations and narratives.
• Stay abreast of the latest trends, technologies, and best practices in health analytics, and identify opportunities for innovation and improvement.

Who we are looking for:

• Bachelor's degree or higher in data analytics, data science, statistics, mathematics, computer science, or related field.
• At least 8-10 years of experience in data analytics, data science, or related role in the insurance or health industry.
• Familiarity with end-to-end analytics solutions build and servicing, code writing, and code testing best practices is essential.
• Experience in translating business problems into data and analytics solutions and influencing senior stakeholders and business partners in their adoption.
• Communication and presentation abilities to convey complex technical concepts to non-technical stakeholders.
• Proficiency in programming languages and tools (e.g. Python, SQL, Spark)
• Understanding of cloud-based data platform and analytics technologies (e.g., Azure, Databricks, MLflow)
• Ability to work independently and in a team, and to handle multiple tasks and deadlines.
• Passionate about improving health outcomes and customer experience through data and analytics.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Focus Movement is seeking experienced instructor(s) to join their dedicated movement team.

• Minimum 3 - 4 years teaching on all Pilates equipment
• Preferably Polestar Pilates Comprehensive qualified or interested in further Polestar training
• Available during studio peak timings, including weekday morning/evening and at least one weekend

- Applicants should hold a minimum of a Bachelor's Degree or possess professional qualifications in music (Vocal /Piano or both)

- Demonstrated expertise in professional music performance in Vocal / Piano OR both

- Exceptional communication, interpersonal abilities and adept at teamwork

- Proficiency in written and spoken English is essential

- Capable of instructing in Aural skills and providing piano accompaniment for string students up to advanced levels

- Minimum of 4 years of teaching experience required

- Ability to instruct students across various age groups

- Committed and highly driven to excel in teaching

- Energetic and adaptable personality with strong multitasking skills

- Singaporean citizenship or permanent residency is preferred

Key responsibilities:

1. Lead in Quantity Surveying services including contract advisory to Project Managers/Users on managing infrastructure projects across NUHS Cluster.
2. Provide Project Management support role for renovation projects under NUHS Cluster.
3. Provide support on the following:
4. Drafting on infrastructure procurement documents including refine the infrastructure procurement policies & procedure.
5. Management of funding and cash flow for NUHS infrastructure projects.
6. Analysis and compile cost data for infrastructure projects under NUHS including liaising with Project Managers/Users.
7. Support on internal & external audit including liaising with the Project Managers, stakeholders and MOHH.
8. Compile a registry of consultations, queries and feedback on procurement policies, standard contract documents and contract administration processes/templates for periodic review and improvement.
9. Organising of trainings for professional growth and practise.

Requirements:

• Minimum 6 to 8 years of relevant experience in Quantity Surveying, Building or Project Management for infrastructure projects.
• Experience in healthcare facilities and/or government projects will be an advantage.
• Minimum Bachelor Degree from a recognised university in Quantity Surveying, Project Management or other relevant construction related discipline.
• Good knowledge of Public Sector Standard Conditions of Contract (PSSCOC).
• Excellent verbal and written communication skills in English.
• Proficient in Microsoft applications eg. MS Words, Powerpoint and Excel.
• Meticulous and detail oriented
• Team player
• Strong passion and drive

Senior Consultant in HTA / HEOR

Location: Singapore

Overview:

Vista Health is a Singapore based healthcare agency, ​specialising in healthcare and life sciences consulting for the Asia Pacific region, with clients across Asia Pacific, Europe and the US. Owing to continued growth and expansion, we have several opportunities to join our strongly motivated & high performing team. With a diverse mix of clients, typically including the global top 20 pharmaceutical, med tech and biotech companies, our work spans the full spectrum of therapeutic and disease areas, providing challenge and variety for our team. Assignments typically require problem solving, accountability, critical thinking and communication.

The HTA / HEOR Senior Consultant (SC) will play a key role in managing and contributing to local, regional and global projects that will enhance understanding of healthcare policy, HTA and market access landscape, with a focus on – however not limited to – managing and delivering HTA and HEOR projects.

Reporting to the Health Economics & HTA Regional Lead, the SC will be responsible for leading and coaching junior team members in the design, development and delivery of HTA / HEOR projects or components of larger, complex projects as required. There will also be an opportunity for involvement in projects beyond HTA and HEOR.

The SC will also have the opportunity to contribute to business development activities via proposal development, new business identification and offering development.

Duties and Responsibilities:

• Lead project teams in the development and delivery of consulting projects, including:
• Independently designing and conducting high quality primary and/or secondary research for clients with input and review by colleagues.
• Leading the development of health economic models (cost-effectiveness and budget impact), including model conceptualisation, technical execution, and quality review, as required
• Leading the development of value dossiers, reimbursement submission dossiers (for ACE and other Asia Pacific HTA agencies), and communications material for clients
• Leading meetings with clients and with internal teams
• Performing qualitative and/or quantitative analyses with appropriate quality control
• Developing, reviewing and delivering client reports and presentations
• Contribute to business growth by:
• Developing and maintaining client relationships including project completion follow-up to ensure client satisfaction
• Supporting/leading new business opportunities through identification of follow-on work and new leads
• Developing proposals for new business opportunities, including design and development of client solutions and leading client pitches
• Supporting the development of intellectual property for use on future client engagements and playing an active role in building Vista Health’s presence and reputation in HTA/HEOR across Asia Pacific
• Cultivating external relationships, with regional clients, liaison with key stakeholder groups e.g. policy makers, providers, industry/academic groups
• May have direct coaching responsibility, including:
• Coaching & performance management for junior team members
• Planning, organizing & managing resources needs

Skills and qualifications:

• MSc (or higher) in Health Economics, HTA, Public Health, Pharmacy, Biomedical Science or related areas
• Proven healthcare experience in either a consulting or industry role in health economics, health technology assessment, market access, health outcomes
• Experience in adapting and developing de-novo cost-effectiveness models; oncology experience would be preferred
• Advanced skills with MS Office Suite (MS Word, MS PowerPoint and, particularly, MS Excel)
• Able to identify priorities in managing multiple projects and delivering projects within timelines and scope
• Comfortable working in a high-energy small team environment and able to work well under pressure
• Knowledge of latest methodologies, tools and techniques related to functional area
• Excellent writing and presentation skills, including delivering a storyboard in a logical and coherent manner
• Excellent interpersonal skills
• Mandarin, Japanese, or Korean language would be an advantage
• Singapore citizen/ PR preferred
• Interested candidates please send your full curriculum vitae to: [email protected]

Description

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Associate Consultants.

As an Associate Consultant, you will be required to carry out the duties as directed by the Chairman, Medical Board and Head of Department in accordance with the policies and guidelines set by the NUHS and the Ministry of Health (MOH).

Job Requirements

• Active in clinical practice;
• Possess basic medical and postgraduate qualifications from the accredited medical universities or medical schools which are registrable with the Singapore Medical Council;
• Must be successfully registered with the Singapore Medical Council and accredited by the Specialist Accreditation Board, Ministry of Health;
• Able to work independently with demonstrated competence in managing patients in a multi-discipline environment; and
• Confident, takes initiatives and a good team player

Qualifications

• MBBS or equivalent basic medical degree and
• Postgraduate qualifications relevant to the department’s specialty or nature of clinical practice

Admin Executive & Back-end Support

$2,200 - $2,800 a month - Full-time

Location:

Work from home

Schedule:

40 working hours per week

Benefits:

Health insurance

Medical / Dental benefits

Professional development

Job Scope:

- General administration

- Handle enquiries through WhatsApp & email account

- Handle phone enquiries & do phone call follow up.

- Provide administrative and operational support such as generating of data using Google Sheet and creating forms via Google Form

Requirements:

- GCE 'A’ level or Diploma qualifications

- Meticulous and with strong administration, coordination and organizational skills

- Strong communication and interpersonal skills

- Bilingual in Mandarin & English both spoken & written

- Able to multi-task and work independently in a fast-paced and dynamic environment

- Proficient in Google Sheet / Google Form / Desktop WhatsApp

- Familiarity with any CRM system is a plus.

- Works well with other team members

- Willingness to learn new technologies and processes.

- Owns a computer less than 5 years old

Supplemental pay types:

Yearly bonus

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates to join our fellowship programmes as Clinical Fellows.

As a Clinical Fellow, you will undergo the approved training programme by the Singapore Medical Council.

• Active in clinical practice for 3 years preceding the application of medical registration with Singapore Medical Council;
• Possess basic medical degrees from an accredited medical university or its medical school, preferably with a postgraduate diploma or medical degree;
• Possess a 12-month of completed housemanship/internship postings;
• Possess a 3-year post housemanship/internship clinical experiences;
• Fulfil the English Proficiency requirements of Singapore Medical Council, if basic degree is not in English medium;
• Must be registered with the Medical Council or its relevant licensing authority from the country of practice;
• Must be sponsored by the government, or regional health authority or an appropriate institution (with a full-time employment of 40 hours or more per week) of the home country;
• Must be certified to be of a good standing by the Medical Council or its relevant licensing authority;
• Must be successfully registered with the Singapore Medical Council;
• Must be eligible for the relevant pass and Visa from the Ministry of Manpower, Singapore.

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates to join our fellowship programmes as Clinical Fellows.

As a Clinical Fellow, you will undergo the approved training programme by the Singapore Medical Council.

•Active in clinical practice for 3 years preceding the application of medical registration with Singapore Medical Council;

•Possess basic medical degrees from an accredited medical university or its medical school, preferably with a postgraduate diploma or medical degree;

•Possess a 12-month of completed housemanship/internship postings;

•Possess a 3-year post housemanship/internship clinical experiences;

•Fulfil the English Proficiency requirements of Singapore Medical Council, if basic degree is not in English medium;

•Must be registered with the Medical Council or its relevant licensing authority from the country of practice;

•Must be sponsored by the government, or regional health authority or an appropriate institution (with a full-time employment of 40 hours or more per week) of the home country;

•Must be certified to be of a good standing by the Medical Council or its relevant licensing authority;

•Must be successfully registered with the Singapore Medical Council;

•Must be eligible for the relevant pass and Visa from the Ministry of Manpower, Singapore

Job Purpose:

Responsible for planning, developing, delivering and evaluating appropriate individualized educational services, learning programmes and instructions for special needs students in both self-contained and integrated settings in consultation with other school personnel.

Job Responsibilities:

• Implement and monitor effective teaching & learning pedagogies, intervention strategies for students with Special Education Needs (SEN)
• Design and implement valid and reliable modes of assessment to evaluate students’ progress and development.
• Identify and design support structures to students with SEN
• Work with school leaders and management team to plan and implement school-wide educational and recreational programmes
• Collaborate and consult with allied professionals, parents/caregivers and external agencies to ensure quality support and well-being of students
• Responsible for designing, assessing and reviewing student-centric lessons with engaging approaches to accommodate individual learning styles
• Advocate to Heads of Department appropriate instructional learning resources to value add to students’ learning
• Review and reinforce learning activities using lesson plans and teaching strategies to help students to master concepts and skills
• Implement the use of information technology in lesson preparation and teaching to engage learners
• Research and keep abreast of up-to-date subject knowledge and design teaching resources in professional learning teams
• Supervise students and manage pupil behaviours in the classroom and on school premises to inculcate school values and enforce discipline
• Document concerns of students to facilitate problem solving with parents and professional support staff
• Conduct Parent-Teacher Conferencing to discuss students’ strengths, weaknesses and identify areas of focus to support IEP goals and transition
• Provide information to parents for home-school communications to support students’ progress
• Make home visits for students with high support needs and craft intervention strategies to meet student social and emotional needs
• Establish work plan priorities to meet school strategic thrusts
• Actively involved in staff meetings, co-curricular activities, educational conferences, and school programs.
• Participate in parents' evenings and school-wide training events to promote home-school partnership.
• Participate in organizing school events, including sporting events, learning journey and other excursions like camping trips and educational tours

Job Requirements:

• Diploma/ Degree from recognised Institutions with GCE ‘O’ level credits in English and Mathematics
• Prior experience with Students with Mid Intellectual Disabilities (MID) is preferred
• Specific subject knowledge, knowledge in special needs education and behaviour modification, Microsoft office (Excel, Powerpoint, Word)
• Interpersonal skills, classroom management skills, takes Initiative, effective communication Strong in verbal and written English
• Prior experience handling Numeracy/ Literacy, WPLN, Science, HSR, SEL/ CCE and Vocational Guidance is an added advantage.
• Working location: Choa Chu Kang

The Senior / Systems Analyst will work closely with service leads and business stakeholders to identify roadmap of Information Technology (IT) solutions and enhancements. The individual will be responsible in one of the specialties: technical support to Radiography Information System (RIS) or Laboratory Information system (LIS) in meeting business requirements. Staff with a keen aptitude in healthcare IT will be considered and appropriate training will be provided.

Main responsibilities:

• Work closely with Reporting Officer in the approval, acquisition and implementation of IT workplans.
• Oversee the planning and implementation and monitoring of new IT work processes, preparing correspondences for end users.
• Understand diagnostics needs and provide the required solutions
• Provide IT support and user access to various systems for ground users.
• Work with vendors and users to resolve LIS/RIS issues.
• Assist service leads/HOD in preparation of meeting slides.
• Ensure that the business-as-usual and in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholders.
• Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned

Qualification Required and Area of Discipline

• Bachelor’s Degree or diploma certificate in Computer Science, Software Engineering, Information Technology or other related technical disciplines.
• Degree or diploma holders of Radiography or Medical Laboratory Science with keen interest in IT are welcomed to apply
• Literacy in some Information technology disciplines such as fluency in Python and a systems language (Java, Scala, C++) and experience with Oracle database will be advantageous

Required Competencies and Capabilities

• Prior working experience in healthcare industry is preferred but not compulsory
• Preferably 1-3 (Analyst) or 3-5 (Senior Analyst) years of relevant experience.
• Strong analytical and problem-solving skills
• Willingness to learn new specialized IT software tools
• Excellent written and verbal communication skills
• Ability to work independently as well as in a team in a fast-paced environment.

More Information

Working Location: Alexandra Hospital

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processes only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description:

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health at the National University of Singapore (NUS):

Research Assistant (1 year)

We are looking for a full-time research assistant to support an MOE-funded research project on cancer and public health. The successful candidate will work closely with the principal investigator and a team of cancer clinicians and researchers, and will have the opportunity to gain hands-on experience in socio-behavioural research to improve cancer care.

Responsibilities:

• Assist with the administration and management of research projects, including coordinating the research team’s meetings and activities and preparing the research ethics application.
• Conduct research fieldwork, including recruiting participants, coordinating interview schedules, administering informed consent forms, conducting qualitative interviews and transcribing interviews verbatim.
• Conduct qualitative data analysis, and work with the research team in preparing research reports/manuscripts.

Requirements:

• Excellent academic writing and communication skills in English.
• Experience of successfully managing multiple tasks concurrently.
• Some qualitative research skills and experience, including at least some experience with conducting semi-structured interviews and/or analysing qualitative data and interest in learning how to conduct socio-behavioural research in cancer care.
• Highly organized and able to work effectively under pressure, use independent judgement, produce high-quality quality work, and problem solve within time constraints.
• Able to work independently as well as with a team.

Desirable:

• Degree or relevant experience in social science methodology or health care.
• Experience with Atlas.ai/NVivo and R or similar software to manage qualitative data or the interest to learn.
• Experience in conducting qualitative interviews.
• Able to speak Mandarin/Chinese dialects or Malay/Tamil is an advantage as some research participants may only speak their mother tongue.

Recruitment is open immediately and will continue until the position is filled. Applicants should send the following documents during the job application:

1. Cover letter highlighting career goals and relevant experience
2. Curriculum Vitae, containing details of three named referees

Qualifications

• Bachelor’s Degree in a social science or health discipline.

We are seeking a detail-oriented and enthusiastic Software Quality Assurance (SQA) Engineer to join our team. The SQA Engineer will be responsible for supporting the SQA efforts and ensuring the quality of our software products. They will work closely with the development scrum team and other stakeholders and participate in feature definition, requirement verification, and testing methodologies.

Key Responsibilities:

• Participate in developing and implementing comprehensive testing strategies and processes for software products
• Collaborate with the product and development team to contribute to the release management strategy, ensuring the successful and timely delivery of high-quality software products
• Collaborate with cross-functional teams to identify and prioritize test cases, develop test plans, and execute test cases
• Create and maintain testing documentation such as test plans, test cases, and test reports
• Identify, track, and manage defects and issues through their lifecycle
• Work with the development team to identify and resolve quality issues in a timely manner
• Support investigation of reported field issues to identify root cause
• Provide feedback to the development team on design and functionality to ensure high-quality products
• Collaborate with software development teams to identify and resolve system defects
• Document and communicate test results, and track software bugs and their resolution

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or related field
• 2+ years of experience in software quality assurance and testing
• Basic understanding of software testing methodologies and best practices
• Experience in writing test scripts using Gherkin and Cucumber for functional, integration, and regression testing
• Experience with API, web application and mobile application testing
• Experience with creating MongoDB queries
• Familiarity with test automation tools and frameworks such as Selenium, Appium, and JMeter
• Familiarity with programming languages such as Java, Python, or JavaScript
• Familiarity with agile development methodologies such as Scrum or Kanban
• Excellent communication and problem-solving skills
• Attention to detail and ability to work independently

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Overview

You will support the NUHS Business Office Group Shared Services core functions with the aim to transform the existing processes to support the implementation of new billing system.

Responsibilities

You will work with cross-functional business operations team across public healthcare institutions (PHIs) within the NUHS cluster and shall be responsible to:

• Ensure patients bills and claims submission is processed timely and accurately
• Handle patient enquiries and track any bill dispute resolution
• Process financial assistance application for needy patients with various assistance schemes
• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Communicate any changes in workflow / processes that has impact to Operations
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 3 to 5 years’ experience in audit or compliance.
• Familiar with public healthcare operations and subsidy & financing framework.
• Proficient in process improvement and internal controls
• Organized, detail-oriented and able to work independently
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment

Job Requirements / Responsibilities

1. WSQ Advanced Certificate in Workplace Safety and Health (ACWSH) qualification
2. Work at Height Assessor
3. Preferably with scaffold erector and supervision certificate
4. Earth Control Measures Officer
5. Computer-literates
6. Minimum 8 years in Construction Industry
7. Minimum 5 years of WSH Coordinator experience in construction industry
8. Experience in LTA projects
9. Able to accept multitasking work environment
10. Able to develop EHS related reports independently

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements

• Diploma in any discipline
• At least 2 years of working experience • Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Secretariat Functions:

• Maintain PopHealth HQ and RHSO Calendar of Events Maintain a schedule of meetings, ensure they are organized on a timely basis.
• Ensure all meeting proceedings and events are upheld in a timely and professional manner, e.g., ensure quorum, project slides and time keep for an efficient meeting.
• Track submission of presentation materials with stakeholders and circulate agenda materials ahead of meeting for well-planned forum.
• Write accurate and succinct notes of meeting and other needed documentation for timely approval and clearance.

Event management

• Participate actively in the planning and execution of events

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation activities based on strategic plans.
• With the guidance of team members, analyse Pophealth issues relevant for follow-up and curate agenda to drive discussions.
• Research, plan and provide operational support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Non-clinical Incident Reporting:

• Work with stakeholders for incident reporting of non-clinical incidents and facilitate timely and complete submissions.

Other Assigned Projects and/or Portfolios

• To take on assigned projects and/or portfolios
• To carry out assigned tasks and achieve goals