Job Description

• Acting as a first point of contact: dealing with correspondence and phone calls
• Managing calendars, scheduling and organising meetings and appointments, often controlling access to the manager/executive
• Booking and arranging travel, transport and accommodation
• Organising events and conferences
• Reminding the manager/executive of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems
• Implementing and maintaining procedures/administrative systems
• Liaising with staff and board of directors.
• Collating and filing expenses
• Any adhoc duties assign

Requirements

• Minimum Diploma in Business Administration or equivalent qualifications
• Minimum 3 year of relevant experience
• Good written and spoken English, and interpersonal communication skills
• Good team player
• Positive attitude, able to work independently and has quick learning ability
• Flexible and able to take on new roles and responsibility as required, and willing to learn
• Able to take stress
• Skillful planning, organizing, meticulous, able to analyze and solve problem

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description:

• To assist with receiving guests into the restaurant including answering reservations via telephone.
• To serve food courses & alcoholic beverages (whenever needed) to guests.
• To assist guests regarding menu items in an informative & helpful way.
• To assist in monitoring and maintaining inventory levels of food, beverages, and supplies, notifying management when supplies need to be replenished.
• To maintain cleanliness of work areas, chinaware, glassware, etc throughout the day.
• To handle cash transactions accurately, process payments, and operate the cash register or POS system in compliance with company policies.
• Any other ad-hoc duties as assigned.

Requirements:

• Able to work rotating shifts, including weekends and public holidays.
• Preferably 1 year of experience in similar capacity.
• A good team player with excellent communication skills.
• Able to work overtime, on weekends & public holidays when required.
• Singaporeans & PR only.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 16 Nov 2024.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Descriptions:

• Conduct end-to-end recruitment, onboarding, employee exit management, performance management, and implement HR policies and procedures.
• Support monthly payroll processing, including attendance checking and overtime processing.
• Source and administer training needs, including sourcing, administration, and registration.
• Perform HR administration tasks such as data entry, filing, and preparation of employment contracts, letters, and other documentation.
• Conduct staff orientation and regular briefings on company policies and procedures.
• Process MOM work pass applications, renewals, and cancellations for foreign workers.
• Liaise with vendors regarding dormitory issues.
• Submit government-paid claims such as Maternity Leave, Childcare Leave, Paternity Leave, and other related claims.
• Handle company insurance matters and claims.
• Plan and organize employee welfare and engagement activities.
• Undertake any ad-hoc HR and admin activities as assigned by the HR Manager.

Job Requirements:

• Diploma or Degree in Human Resource Management, Administration, or Business Studies.
• Minimum 1-2 years of relevant experience.
• Experience in the construction industry.
• Familiarity with MOM regulations and HR practices.
• Good communication and interpersonal skills to coordinate between HR and other departments.
• Knowledge of Info-Tech system is an added advantage.
• Proficient in Microsoft Word and Excel.
• Understanding of the Employment Act and HRIS.

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As part of the Finance & Accounts team, you will lead a high-performing team to optimize the accounts receivables function.

Key Responsibilities

• Empower your team: Guide and motivate a team in delivering accurate and timely invoice postings, customer refunds, collections, and allocations.
• Financial stewardship: Oversee month-end and year-end closings for accounts receivables, ensuring accuracy and compliance.
• Risk management: Review and approve customer refunds, order cancellations, service balances, account creation, and credit evaluations to minimize risk.
• Proactive collections: Conduct quarterly debtors reviews and collaborate with operations and sales teams to maximize collections efficiency
• Accuracy and control: Ensure accuracy through monthly bank reconciliations and AR aging analysis.
• Inventory management: Participate in the annual stocktake process to maintain inventory integrity.
• Effective communication: Act as a liaison for internal and external stakeholders on accounts receivables inquiries, tax, audit, and regulatory requirements.
• Innovation and efficiency: Champion system implementation and process automation initiatives to streamline operations.
• Embrace challenges: Contribute to ad-hoc projects as assigned, demonstrating your adaptability and problem-solving skills.

The Candidate

• Degree in Accountancy or accountancy professional qualification with at least 5 years of relevant experience with some experience in a supervisory role.
• Proficiency in MS office and experience with accounting software.
• Meticulous, organized, process driven, a self-starter and able to work independently to meet deadlines.
• Enjoys working in a high-energy and performance driven environment.
• Ability to handle ambiguity and confidentiality.
• A team player with good interpersonal and communication skills.
  
  About the Company
  
  A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have gro wn to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.
  
  At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.
  
  We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:
• HR Asia Best Companies to Work for in Asia for 8 years running (2015 - 2019, 2021 - 2023)
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Job description

Responsibilities

• Support the development and execution of offline, online and social marketing plans
• Increase brand awareness, generating leads, converting sales as well as fostering customer loyalty
• Generate design concepts and ideas for marketing campaigns and communication materials
• Produce contents for web, blogs, vlogs, e-newsletters and digital platforms requirements
• Track, monitor and under Live stream’s performance through insights and analytics
• Liaise with graphic designers and/or freelance content producers for creative content and digital assets production
• Ad hoc projects as assigned

Requirements

• Fresh Graduate Are Welcome to Apply
• Ability to work under a tight timeline in a fast pace environment
• Ability to multi-task with excellent organizational skills and meticulous in work assigned
• Strong analytical skills and an eye for details
• Bilingual in good written and spoken English and Chinese (as required to liaise with Mandarin speaking colleagues and vendors)
• Familiarity with social media and web analytics
• Short notice/Immediate starter

Job description

Responsibilities

• Support the development and execution of offline, online and social marketing plans
• Increase brand awareness, generating leads, converting sales as well as fostering customer loyalty
• Generate design concepts and ideas for marketing campaigns and communication materials
• Produce contents for web, blogs, vlogs, e-newsletters and digital platforms requirements
• Track, monitor and under Live stream’s performance through insights and analytics
• Liaise with graphic designers and/or freelance content producers for creative content and digital assets production
• Ad hoc projects as assigned

Requirements

• Fresh Graduate Are Welcome to Apply
• Ability to work under a tight timeline in a fast pace environment
• Ability to multi-task with excellent organizational skills and meticulous in work assigned
• Strong analytical skills and an eye for details
• Bilingual in good written and spoken English and Chinese (as required to liaise with Mandarin speaking colleagues and vendors)
• Familiarity with social media and web analytics
• Short notice/Immediate starter

Job Description & Requirements

• Assisting Corporate Secretary in handling full spectrum of corporate secretarial duties for our client but not limited to company incorporations, striking off of companies, preparation of directors' and shareholder resolutions
• Ensuring compliance in accordance to relevant statutory requirements, maintenance of statutory registers of statutory returns
• Other ad-hoc duties as and when required

Requirements

• Diploma in Business Administration or above
• Prior experience in relevant field will be an advantage
• Excellent written and spoken communication skills in English
• Proficiency working attitude, pro-active, good team player and able to work independently with minimal supervision
• Able to work under pressure & meet deadline

Job Descriptions:

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirements:

• Possess Diploma in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses

Location: Central

Core Responsibilities

• Managing monthly payroll cycle - processing to generating payroll reports.
• Managing MOM survey submissions timely.
• Assisting Payroll Manager or HOD on any ad-hoc task.
• Assist in payroll integration from the current system to the new system and ensure a smooth parallel run.

Key Job-Specific Competency Requirements

• Adequate knowledge on Excel functions and report generation
• Strong analytical and problem-solving skills.
• Time management and project management skills, able to perform under pressure and multi-task
• Good team player, able to communicate effectively intra and inter departments

Key Result Areas

• Ensure salary is paid timely and accurately
• Analyse areas of possible cost reduction like overtime and labour cost
• Assist in smooth transition during payroll integration

• Handle full sets of accounts including Account Payable, Account Receivable and Credit Control.
• Checking, verifying and processing of payment.
• Controlled AR/ AP collection update
• Payroll support
• CPF contribution
• Foreign workers work passes and other pass application, cancellation and renewal
• Maintain the staff and workers personal files
• Provides general administration and coordination support to the management
• Minimum 1 year of full set accounting work experience

Contract length: 6 months (Maternity Cover)

Pay: $2,500.00 - $3,800.00 per month

Expected Start Date: 01/12/2024

Benefits:

• Basic Salary up to $2,500 with yearly increment based on performance.
• 5 days rostered work week (inclusive of 1 weekend), Monday to Friday (2pm to 10pm) | Saturday (12pm to 10pm) | Sunday (11am to 7pm)

Job Description:

This is a full time role for a Retail Assistant located in Commonwealth Drive. Our client is a local Board Game store and distributor. You will manage the daily operations of a centre, ensuring its smooth functioning by overseeing both administrative and operational tasks. This includes handling student and staff records, maintaining communication with clients and stakeholders, and managing the collection of fees. Additionally, the role requires overseeing the staff’s welfare, preparing duty rosters, and providing guidance on classroom management. Monthly staff meetings are conducted to plan and review programmes for the centre, and the individual will collaborate closely with SCC Coaches and Teaching Excellence to provide feedback and necessary support. A key part of the role is motivating the team to achieve excellence, meet centre targets, and fulfil key performance indicators. The role also involves supervising activities aimed at meeting developmental objectives, ensuring accurate record-keeping for attendance, grades, health, and safety. Lastly, other duties may be assigned by the Cluster Head.

Qualifications:

• Interest in Retail Management, Marketing
• Communicates effectively both orally and in writing
• Proficiency in Microsoft Word/ Excel/ Adobe

Assistant Manager, Business Development is a pivotal role within our sales team, responsible for driving growth by identifying and pursuing sales leads, presenting our products/services to potential clients, and fostering strong relationships with new contacts. The incumbent will play a crucial role in client retention by effectively communicating new developments and ensuring a high level of client satisfaction. In addition, the Assistant Manager will oversee the creation and evolution of marketing literature to support our business development efforts.

The Assistant Manager, Business Development also responds to RFP's, tenders, and develops sales in new sales territories.

Key Responsibilities

• Proactively identify and research potential sales leads through various channels, including online research, industry events, and networking.
• Qualify leads based on defined criteria and prioritize opportunities with the greatest potential for business growth.
• Initiate contact with potential clients, engaging in effective communication to understand their needs and present our products/services as solutions.
• Conduct compelling and persuasive sales presentations, tailored to the specific needs of each client.
• Build and nurture relationships with key decision-makers and stakeholders to establish a strong rapport.
• Work closely with existing clients to understand their evolving needs and business objectives.
• Regularly communicate new developments, updates, and offerings to prospective and current clients to maximize client engagement and retention.
• Communicate company value proposition and deliver a conceptual proposal and service delivery design
• Manage the end-to-end bid process
• Finding and developing new markets and improving sales.
• Developing quotes and proposals for clients.
• Attending conferences, meetings, and industry events.
• Preparation of sales & marketing materials and tender proposals.
• Maintain accurate and up-to-date records of all sales activities, client interactions, and progress in company software.
• Prepare regular reports and analyses on sales performance, lead generation, and conversion rates to provide insights for decision-making.

Requirements

• Experience & Track Records
• Minimum 3 years in the environmental services industry
• Degree in Business Management, Marketing, or its equivalent
• Self-motivated, sales-driven, and able to work independently as well as part of a team
• Demonstrable experience/track record performing in a new business hunter role in a solutions-based B2B environment
• Results-oriented

**Interested?**
Please contact Winston at 8811<<SPACE>> 8599 (WA).

Job Title: Ad-hoc Dishwasher

Hourly Rate: $15 - $16/hour
Payment Frequency: Weekly payout
Work Locations: Sentosa, Dhoby Ghaut, Stadium

Job Responsibilities:

• Clean and sanitize dishes, kitchen utensils, and equipment.
• Maintain the cleanliness of the kitchen and dishwashing areas.
• Assist with general kitchen cleaning tasks as needed.
• Follow all food safety and hygiene guidelines.

Requirements:

• Ability to work in a fast-paced environment.
• No prior experience required; training provided.
• Strong attention to detail and cleanliness.

Dress Code:

• Black T-shirt
• Black long pants
• Covered shoes required for safety

EA License No: 20C0225

We are a local lifestyle boutique (@thepalmpress) seeking a dedicated and customer-oriented retail associate for the store. We are opening a pop-up store at Anchorpoint (opposite IKEA ALEXANDRA) from November 2024.

**PLEASE NOTE THE LOCATION IS AT ANCHORPOINT, AND THE JOB STARTS EARLY NOV 2024*

Our products feature a mix of in-house design & production, as well as working with other local & international brands to bring in exclusive products for our customers.

Responsibilities:

Identify customers' needs and recommend suitable shop items that best satisfy their needs.

Assisting customers in locating desired shop items.

Informing customers of shop promotions to encourage purchases.

Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.

Assisting to tag items / visual merchandising.

Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Working hours:

The shifts are usually 10-3 OR 3-7/8pm (4-5hours shift) or full shift (10-7/8pm) if you'd prefer.

Weekday opening hours: 10-7pm

Weekend opening hours: 10-8pm

2-4 days a week preferred. Weekdays or Weekends.

Store Location: Anchorpoint, 370 Alexandra Road.

SALES EXPERIENCE IS PREFERRED :)

A FRIENDLY PERSONALITY AND SOMEONE WHO ENJOYS TALKING TO CUSTOMERS IS A MUST!

Customer service is our top priority so we would prefer candidates with prior sales experience.

Retirees with sales experience and initiative are also welcome!

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Holidays
• Late shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: In person

Expected Start Date: 01/11/2024

• To review and process vendors’ invoices
• Filing of invoices and statements
• Clear AP payments – paid invoices
• Assist with reconciling supplier statements and preparing payment
• Send out monthly statements to Domestic customers through email and/or post
• Follow up weekly via email and telephone calls
• Check and reconcile rebates statement to customers
• Assist with applying receipts in accounting system
• Basic administrative functions as required by the company
• Any other duties assigned by the HOD

You will provide support to the Innovation Council and coordinate with Priority Area Leads to drive healthcare innovation efforts across the Academic Medical Centre (AMC), fostering partnerships between internal stakeholders and external partners to build a sustainable platform for sharing and learning. As part of the Academic Medicine Innovation Institute (AMII) secretariat team, you will plan and facilitate the key meetings of AMII. You will lead the preparation of the meeting materials and ensure timely monitoring, reporting and updating of the progress of AMII projects and initiatives to the Senior Management and other key stakeholders.

You will also be involved in the coordination, planning and organisation of AMII key events, such as the annual Innovation Retreat and Workshop. Additionally, you will maintain the repository of innovation projects by coordinating with the relevant offices to compile and update project information. You will be responsible for keeping an up-to-date record of AMII’s innovation resources, including assets, capabilities, programmes and partnerships and ensure that the information is up to date.

As a secondary role, you will support the planning and execution of cluster-wide innovation grant calls.

Job Requirements

• Bachelor’s Degree in any discipline, preferably with good honours
• 6 to 8 years of relevant experience, preferably in healthcare management, innovation funding, or any other innovation-related fields
• Knowledge of healthcare innovation processes
• Experienced at stakeholder management and partnering
• Experienced in grant administration and organising webinars
• Experienced in using data visualisation tools
• A professional team player who can facilitate discussions among different stakeholders and drive shared goals
• Adept at handling complex, ambiguous and challenging situations
• Comfortable working in a fluid environment and a growing organisation
• Excellent communication and interpersonal skills

RESPONSIBILITIES

• Document processing relating to vehicle transactions and hire purchase loans
• Handle loan applications and agreements
• Liaise with Land Transport Authority, finance companies and clients
• Data entry
• Basic accounting functions (AP and AR)
• Prepare basic monthly reports and schedules
• Administrative duties
• Assist manager with ad-hoc assignments

REQUIREMENTS

• GCE "O" level
• Computer literate
• Diligent and willing to learn
• Meticulous and detail-oriented
• Effectively bilingual

Job Summary:

We are seeking a motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with clients, and driving growth initiatives to expand our market presence.

Key Responsibilities:

• Identify, qualify, and manage new business leads and opportunities.
• Develop and execute strategic plans to identify, target, and acquire corporate clients.
• Act as the liaison between clients, designers, and other stakeholders to ensure that client requirements are not only met but exceeded.
• Manage post-tender interviews, working alongside clients and team members to address questions and fulfill needs.
• Serve as the primary point of contact for clients, ensuring effective and timely communication.
• Guarantee that all drawings and proposals are completed and submitted on time.
• Review client agreements to ensure that all key clauses and relevant terms are accurately captured.
• Track and document the progress of each lead, both new and potential.
• Participate in weekly sales meetings and contribute to achieving the organization’s sales targets.

Job Requirements:

• ‘A’ Level/Diploma/Degree in any discipline
• Minimum 3-year relevant experience in Sales/Marketing; preferably in interior design/construction
• Proven track record of generating leads and securing new business in the industry.
• Strong customer service and sales skills for generating leads
• Advanced presentation and persuasive skills
• Candidates with more experience may be considered for a senior role.
• This position is only open to Singapore citizens and Permanent Residents.

To assist on

- paper works

- tender document

- email response

- onsite meeting

- some horticultural works/report

- some night works

- client request

Full Time Permanent position

Open for Singaporean, PR, Epass, Spass.

Requirements:

- Able to work in team

- Able to do presentation

- Willingness to learn

- Words document

- Excel

- Powerpoint slides

- PDF

welcome to apply!

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Benefits:

• 5 Days Work Week (11 am to 8 pm)
• Contract end date: 22 November 2024

Job Description:

This is a contract role for an Tele Surveyor located in Jalan Bukit Merah. Our client is well placed to provide consulting services in various industries and you will be responsible for calling respondents using a provided dataset, conduct structure surveys using a script over the phone in a friendly yet professional manner and enter responses into the computer system.

Qualifications:

• Passion for speaking with people over the phone
• Does not let rejections affect your positive attitude
• Fluently read and converse in English and Mandarin/Bahasa Melayu
• Able to comfortably read from and follow a script without paraphrasing
• Basic IT usage e.g. Microsoft Words/Excel

Prepare Coffee(Kopi) and other local drinks, help cashier and hawker stall work.

Able and willing to learn our stall working SOP and drinks making.

Keep cups from table after customer consumption.

Work from 8pm-8am. Mostly working as night shift.

About the Company:
Shift Information: 8pm to 8am
Salary Range: $2100 - 2500

Looking forward to your job application

Job Description

• Provide general HR administration to specific jobsites including maintenance of employee records, work pass renewal/cancellations, checking of monthly attendance, data entry and medical claims processing.
• Involve in recruitment, housing and insurance related activities.
• Work closely with HR, Operations and employees to improve work relationships, build morale and increase productivity and retention.
• Involve in company events, as well as employee wellness programmes to conceive and enhance Company team building spirit.
• Administer and conduct employee work satisfaction survey or staff engagement programme
• Participate in ad-hoc assignments and projects as assigned.

Job Requirements

• Minimum diploma, preferably with specialization in Human Resource Management
• Experience in a similar scope of work is advantageous
• Ability to multi-task and manage priorities
• Ability to strive in a fast-paced, results-oriented environment.
• Good communication and interpersonal skills combined with self-assurance and confidence
• A team player and a problem solver with minimum supervision
• Able to start immediately or on short notice