Duties and Responsibilities

• Involved in the direct sales process by managing new and existing accounts
• Develop and lead security account plans and strategies for each assigned account using all available resources (executive sponsors, marketing, product partners, services BU, etc)
• Drive sales revenue growth through new project identification, creation and cross-sell opportunities.
• Forecast and report activity accurately in line with the sales target allocation
• Identify major projects within the accounts and running activities to build a strong client relationship
• Serves as a key point of contact between the client and the organization
• Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs
• Craft high-level relationships within assigned accounts to win incremental product and services business
• Responsible for preparation and submission of bids documents and proposals
• Work with technical resources to present a competitive analysis, proposals and solutions to response to client requirement

Requirements

• Experience selling integrated cyber security solutions (that bring together both hardware and software products) in large or complex deal in commercial sector to achieve revenue/sales targets
• Validated track record of over-achievement
• Able to build and execute on an account plan with a security approach
• Adept at communicating with a largely technical audience
• Able to conduct product demonstrations
• Experience in applying solution-selling methodologies to improve corporate revenue growth
• Track record of closing both tactical and strategic opportunities

Preferred Skills /Qualities

• Good all round knowledge of Security Market in commercial sector
• Direct touch sales combined with experience working in a matrixed organisation
• Good interpersonal, communication and presentation skills
• Self starter
• High level of attention to detail
• Relevant security diploma, certifications or security vendor certifications is preferred

Job Overview

The role of a Cyber Account Managers is responsible for effectively articulating the value of Ensign Infosecurity Cyber Security offerings to commercial prospects and clients through strategic selling skills.

Duties and Responsibilities

· Involved in the direct sales process by managing new and existing accounts

· Develop and lead security account plans and strategies for each assigned account using all available resources (executive sponsors, marketing, product partners, services BU, etc)

· Drive sales revenue growth through new project identification, creation and cross-sell opportunities.

· Forecast and report activity accurately in line with the sales target allocation

· Identify major projects within the accounts and running activities to build a strong client relationship

· Serves as a key point of contact between the client and the organization

· Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs

· Craft high-level relationships within assigned accounts to win incremental product and services business

· Responsible for preparation and submission of bids documents and proposals

· Work with technical resources to present a competitive analysis, proposals and solutions to response to client requirement

Requirements

· Experience selling integrated cyber security solutions (that bring together both hardware and software products) in large or complex deal in commercial sector ($500K+) to achieve revenue/sales targets

· Validated track record of over-achievement

· Able to build and execute on an account plan with a security approach

· Adept at communicating with a largely technical audience

· Able to conduct product demonstrations

· Experience in applying solution-selling methodologies to improve corporate revenue growth

· Track record of closing both tactical and strategic opportunities

Preferred Skills /Qualities

· Good all round knowledge of Security Market in commercial sector

· Direct touch sales combined with experience working in a matrixed organisation

· Good interpersonal, communication and presentation skills

· Self starter

· High level of attention to detail

· Relevant security diploma, certifications or security vendor certifications is preferred

Responsibilities

• Lead the overall day-to-day work of the security operations center in ensuring events and/or incidents are detected and responded to established process as per the agreed standing order.
• Recruit, manage, develop, and retain the SOC analysts.
• Develop and revise the framework, procedures and processes that are required to ensure daily operation in SOC.
• Develop and review the list of standard operational documents that are required in the SOC.
• Ensure the reports (monthly and periodically) are delivered accurately and timely.
• Train the SOC analysts to carry the daily operations in accordance to established framework, procedures and processes.
• Ensure strict compliance to the agreed SLA.
• Collaborate with various teams in Ensign in ensuring that that the services are onboarded promptly as per the scheduled plan.
• Collaborate with the OMs and ODs within Ensign to align the best practices in SOC operations and environment.
• Identify and manage service delivery risks and service improvement plan to define the means to address the gaps.
• Deliver a positive security outcome to drive Client Satisfaction, Retention and Growth.

Requirements

• BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience.
• 8 or more years of professional work experience in the security IT field, with relevant experience in the maritime industry
• Experienced with operations in SOC environment.
• Proficient experience working in an Agile environment.
• Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Organizational, project management, interpersonal and communication skills (verbal and written).
• Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
• Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.

Office Management:

- **Coordination**: Coordinating office activities, such as scheduling meetings, managing calendars, and organizing travel arrangements.

- **Communication**: Facilitating communication within the team and with external stakeholders.

- **Supplies and Inventory**: Managing office supplies, equipment, and inventory.

Administrative Tasks:

- **Data Entry**: Accurate data entry for sales orders, invoices, and other relevant documents.

- **Reporting**: Generating regular reports on sales performance, inventory levels, and other relevant metrics.

- **Correspondence**: Handling emails, phone calls, and other correspondence related to sales and office matters.

Sales Administration:

- **Contract Management**: Ensuring compliance with contractual terms and conditions.

- **Sales Forecasting**: Assisting in sales forecasting and tracking sales targets.

- **CRM (Customer Relationship Management)**: Utilizing CRM software to manage customer information and track interactions.

Sales Support:

- **Customer Interaction**: The manager collaborates with the sales team to provide administrative support. This includes handling inquiries, assisting with order processing, and addressing customer concerns.

- **Documentation**: Maintaining accurate records of sales transactions, contracts, and customer interactions is crucial.

- **Quotations and Proposals**: Preparing and managing sales quotations and proposals for potential clients.

Skills and Qualifications:

- **Organizational Skills**: Effective time management, multitasking, and prioritization.

- **Attention to Detail**: Accuracy in data entry and documentation.

- **Communication Skills**: Clear communication with team members, clients, and suppliers.

- **Proficiency in Office Software**: Familiarity with tools like Microsoft Office (Word, Excel, PowerPoint) and CRM systems.

- **Sales Acumen**: Basic understanding of sales processes and customer relationship management.

- **Proficiency in ChatGPT and AI tools**: use different AI tools for different work purposes, increase work efficiency and work productative.

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

Project Manager Job Description

• Responsible for overall implementation and completion of renovation / commercial fit-out projects within scheduled time, cost and quality

负责改造的整体实施和完成/在预定的时间、成本和质量内完成商业装修项目

• Work closely with clients, project team, relevant authorities and subcontractors to ensure smooth delivery and timely completion of projects

• 与客户、项目团队、有关部门和分包商紧密合作，确保项目顺利交付和及时完成

• Prepare, review and submit all detailed programmes, schedule, method statement, technical details / proposals, risk assessment plans

准备，审查和提交所有详细的计划，时间表，方法声明，技术细节/建议，风险评估计划

• Conduct regular site inspections, project / safety meetings in ensuring quality and timely deliverables

定期进行现场检查，项目/安全会议，以确保质量和及时的可交付成果

• Lead a team of professional and technical site staff in planning and execution of day-to-day operations

带领专业技术人员团队规划和执行日常运营

• Lead a team of quantity surveyors in subcontractors management, review of quotations and scope of works for quality, safety and engineering technicalities

领导工料测量师团队进行分包商管理，审查质量，安全和工程技术的报价和工作范围

• Provide support for cost management and cost control of project

为项目的成本管理和成本控制提供支持

• Subcontractors management for work schedules, payments and deliverables Requirements

• 分包商管理工作时间表、付款和可交付成果要求

• At least 8 to 10 years of relevant working experience

• 至少8至10年相关工作经验

• Prior experience in renovation / A&A / fit out works for residential, commercial, office and hotel projects

具有住宅，商业，办公室和酒店项目的装修/ A&A /装修工程经验

• Able to lead, plan and coordinate site works

• 能够领导、规划和协调现场工作

The sales supervisor may also perform some tasks of a manager, such as purchasing, accounting and budgeting. Retail sales supervisors may ship goods, arrange displays and help customers as well as assist staff. Whether overseeing retail or non-retail sales activities, they make day-to-day decisions regarding the employees they supervise.

• Greet and assist customers

• Respond to customer inquiries and complaints

• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory stock and reorder when necessary

• Instruct staff on how to handle difficult or complicated sales

• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

• Formulate pricing policies and accuracy

• Attend trade shows to identify new products and services

• Coach, counsel, recruit, train and discipline employees

• Approve contracts with vendors

• Utilize information technology to record sales figures for data analysis

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

Job Responsibilities

• Internal and external representative regarding all safety aspects of the project, safety responsibilities for the system and its elements
• Create and maintain the safety case; ensure the definition of safety goals and collect evidences for compliance of the product with those safety goals
• Create the safety plan and maintain consistency with the overall project planning, safety activities and FSM assessments (scheduling, timing, organization)
• Monitor the progress of the project for safety related topics; escalate if risks have to be managed; create project safety status report
• Ensure the proper implementation and verification of the safety requirements
• Create safety concepts and participate in safety related reviews and technical analysis
• Support of acquisition and quote process as well as to align the system safety objectives with the customer
• Train, coach and moderate the product development team members in safety process and concept questions

Job Requirements

• Masters or Bachelors Degree in Electrical / Electronics or related disciplines with minimum 5 year experience in embedded system development
• Profound knowledge of Continental engineering processes, PLC, MLC and project management activities
• Knowledge in functional safety standard, i.e. ISO26262
  Understand of technical analysis (FMEA, FMEDA, FTA etc.)
  

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

The Business Development Manager is responsible for driving business expansion by generating new leads, implementing localised market growth strategies, and enhancing brand awareness. This role involves developing innovative approaches to fuel company growth, identifying market opportunities, and implementing strategies to maximise awareness and market share. The Business Development Manager will collaborate cross-functionally to drive sustainable growth and establish the organization as a market leader.

• An experienced, networked business development professional, their self-starter approach and positive attitude will allow them to thrive in a small growing business that helps global clients solve large scale, often ambiguous problems.
• The manager leverages outstanding interpersonal skills to develop a clear understanding of clients' needs and foster strong relationships. This role prioritizes client satisfaction while focusing on generating new leads.
• With a diverse professional background they will be comfortable communicating the value proposition of a design business with a broad product and service offering.
• The manager will report into local principals whilst collaborating with other global business development personnel in the execution of global business development strategies.

Strategic Business Development:

• Articulate and present Eight Inc.’s vision and strategy to clients and prospects.
• Manage the studio BD pipeline, from prospects and leads through to working with Directors and Program leads to coordinate and support RFI and RFP submissions.
• Develop and present ideas about the challenges and opportunities clients and prospects face — distilling insights and making recommendations.
• Implement and monitor the success of the strategic business development plan for target markets and identify long term strategic partnerships.
• Work closely with the local Principals in identifying new opportunities (market segments, customer base, and industry verticals to target).

Marketing:

• Implement and improve the marketing plan for the studio in close collaboration with local Principals. This should include identifying events, speaking engagements, planning and creating social media content, scheduling and outreach - for all target markets
• Manage and create a set of case studies to be used in marketing efforts for the region.
• Help create compelling sales presentations using industry knowledge, market trends, and case studies to clearly communicate the value proposition and inspire action.
• Support development of thought leadership pieces in concert with thought leadership calendar

Pipeline:

• Manage and coordinate the proposal and pitch process, respond directly to incoming RFPs or RFI’s and support in the writing and design of proposals.
• Develop and manage sales pipeline with target clients.
• Prepare and give business reviews and strategic recommendations to the local Principals and the Global Executive Team regarding progress and roadblocks to closing new customers.
• Track lead and client development process using Pipedrive
• Provide monthly updates on marketing and outreach activities

Qualities :

Outstanding presentation, communication and client liaison skills.

Excellent interpersonal skills with keen attention to detail

An intuitive, insightful reader of people

Self-starter with a high degree of initiative

Ability to prioritize and multitask, handling several prospects at one time

Ability to adapt to new environments and interact with all levels

Ability to handle difficult client situations with finesse and tact

Exceptional written and verbal communication and interpersonal skills

Team-oriented toward one common goal rather than individual performance

Excellent organizational skills, coupled with being an approachable team member

Time management skills

Proficient in word/pages, excel/numbers and Keynote

Excellent ability to communicate fluently - Team player, must be flexible, positive and helpful

Relentless passion, curiosity and desire for continual learning

Experience :

• A qualification at degree level in a specific field, ie: business, architecture, communications (digital/graphic), exhibition or environmental design
• Design agency experience working on major corporate brands in retail, architecture, interior and exhibition design environments is preferable
• 3+ years sales experience and proven track record in a design consultant business preferred
• Strong network and ability to engage executive levels at regional and international companies
• Experience managing essential marketing systems (CRM, image libraries, digital asset databases) - Knowledge of general design and consulting industry

Attractive Commision(Upto 4%) on top of the Base salary in addition to good benefits.

• Bachelor’s Degree or Master’s degree in computer engineering or related field.
• Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in the area of Banking and Finance.
• Hands on experience and management experience in handling Manual, Automation and Performance testing.
• Management skill in handling big team and stakeholders.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies.
• Experience in various testing tool suites.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Job Description:

Position Overview: We are looking for an experienced Business Development Manager to lead and execute our business development strategy for our newest business model, Info Academy. The successful candidate will play a pivotal role in identifying growth opportunities, building strong relationships with key partners and stakeholders, and driving the overall business expansion in the region.

Key Responsibilities:

1. Market Analysis: Conduct in-depth market research and analysis to identify emerging trends,opportunities, and threats within the job seeking portals/platform in Singapore.
2. Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's objectives and revenue targets.
3. Partnership Development: Build and nurture strategic partnerships with key stakeholders, industry leaders, and potential clients to drive growth and collaboration.
4. Sales and Revenue Growth: Drive sales initiatives and revenue growth by identifying, targeting, and securing new business opportunities.
5. Team Leadership: Lead and mentor a team of sales & marketing professionals, setting clear goals and providing guidance to achieve business targets.
6. Pipeline Management: Maintain a robust sales pipeline and track progress using CRM tools to provide accurate forecasts and reports to senior management.
7. Networking: Represent the company at industry events, conferences, and seminars to build a strong presence and network with potential clients and partners.
8. Reporting: Regularly report on business development activities, achievements, and challenges to senior management.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in business development, sales, or a related field in the tech or WSQ Academy Education sector.
• Strong understanding of the Singapore WSQ training market and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management capabilities.
• Demonstrated ability to meet and exceed sales targets.
• Proficiency in using CRM software and other relevant tools.
• Strategic thinking and problem-solving skills.
• Ability to adapt to a fast-paced and dynamic work environment.

Join our incredible team at Chien Chi Tow Healthcare, where we know that it is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At Chien Chi Tow, we are driven by a shared purpose – It is our collective desire to see our staff grow and shine as we journey towards our shared vision of delivering seamless, holistic and multi-disciplinary through the efficacy of Traditional Chinese Medicine (TCM) care to the patients and community as the leading TCM company in Singapore since 1969, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at Chien Chi Tow will be profound, regardless of the role you take up with our growing team. Some of our people's priorities in the years ahead include strengthening our CARE Culture, promoting well-being and mental health of staff and equipping our staff with skills and knowledge to transform care in a changing health and wellness environment. In this role,you will be a proficient HR advisor who builds strong partnerships with the senior leaders and the Executive team to develop and execute the People Strategies.

Responsibilities

Manpower Planning, Talent Acquisition/Retention & Operations

● Forecast staffing needs and the projection of yearly manpower budget

● Establish clear understanding of the hiring requirements of the Business Units and work closely with on the hiring of talents and appointment/re-appointment of staff on a timely basis.

● Manage hiring / resignation related activities and existing staff support

● Communicate and advice to medical leaders/staff regarding HR policy & procedures, with support by Shared Services ● Responsible for all HR operational matters/processes

● Actively identify gaps and opportunities where people-related risks can be minimised and influence solutions/outcomes

Compensation & Benefits

● Coordinate and assist the promotion exercise annually by gathering information to support compensation review and address various level staff’s queries on compensation matters, with support from Executive & Ops team

Talent Management, Succession Planning and Employee Development

● Partner BUs/team leaders and provide recommendation in annual talent identification and succession planning exercise and provide recommendation for targeted development for staff, talents and potential successors

Employee Relations, Engagement & Change Management

● Be a facilitator and HR advisor to senior leaders in managing matters pertaining to industrial relations, employee grievances, conduct and discipline.

Performance Management

● Partner HODs/Head of Division, providing advice and guidance in the staff performance management

● Provide advice to staff on performance appraisal exercise

● Establish strong partnership with the business units to drive organisational effectiveness while implementing HR programmes and initiatives

Requirements

● Degree with at least 5-8 years of relevant working experience in the Human Resources function.

● Experience in TCM health and wellness industry would be advantageous.

● Post-graduate diploma in human resource management or IHRP Certified Professional (IHRP-CP) would be advantageous

● Good Knowledge of Employment Act and Labour Laws

● Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels, in both spoken and written English and Chinese

● Demonstrates flexibility and adaptability according to changing needs and priorities

● Collaborative and is comfortable working in a matrix structure with multiple priorities

● Resourceful and possess strong initiative to drive changes

● Ability to work independently as well as be active team members within and across the HR team.

● Candidates with prior experience in managing small teams would have an added advantage; appointment will commensurate with candidate’s experience.

Responsibilities:

• Oversee day-to-day operations of the massage center
• Manage scheduling, bookings, and client relations
• Ensure high-quality service delivery and client satisfaction
• Supervise staff, including hiring, training, and performance evaluations
• Maintain cleanliness, safety, and compliance with regulations
• Handle administrative tasks such as inventory management and financial reporting

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Job Description: Karaoke Lounge Manager

Overview: As a Karaoke Lounge Manager, you will be responsible for overseeing the day-to-day operations of the karaoke lounge, ensuring a fun and memorable experience for guests while maintaining a high level of service and efficiency. You will manage a team of staff, coordinate events, and handle administrative tasks to ensure the smooth running of the establishment.

Responsibilities:

1. Staff Management:Recruit, train, and supervise karaoke hosts, bartenders, servers, and other staff members.
   Schedule staff shifts and manage payroll.
   Provide ongoing training and performance evaluations to maintain high service standards.
   
2. Customer Service:Ensure excellent customer service at all times, addressing guest concerns and resolving conflicts promptly.
   Interact with guests to ensure they are having a positive experience and provide assistance as needed.
   Monitor customer satisfaction through feedback and implement improvements as necessary.
   
3. Operations Management:Oversee daily operations, including opening and closing procedures, cleanliness, and maintenance of equipment.
   Manage inventory levels and order supplies as needed.
   Ensure compliance with health and safety regulations.
   
4. Event Coordination:Plan and coordinate special events, promotions, and themed nights to attract customers and increase revenue.
   Work with marketing team to advertise events and attract new customers.
   Coordinate with vendors and entertainment acts as necessary.
   
5. Financial Management:Monitor financial performance and create budgets to meet revenue and profit goals.
   Analyze sales data and trends to identify areas for improvement and cost-saving opportunities.
   Control operating expenses to maximize profitability.
   
6. Community Engagement:Build relationships with the local community and promote the karaoke lounge as a social hub.
   Participate in community events and sponsorships to increase brand visibility and goodwill.
   

Requirements:

1. Experience:Previous experience in hospitality management, preferably in a bar or nightclub setting.
   Experience in karaoke entertainment and familiarity with karaoke systems is highly desirable.
   
2. Leadership Skills:Strong leadership and interpersonal skills to effectively manage a team and motivate staff.
   Ability to delegate tasks and provide guidance to ensure smooth operations.
   
3. Customer Focus:Exceptional customer service skills with a focus on creating a positive experience for guests.
   Ability to handle customer complaints and resolve issues in a professional manner.
   
4. Organizational Skills:Excellent organizational and multitasking abilities to manage multiple priorities and deadlines effectively.
   Attention to detail to ensure accuracy in scheduling, inventory management, and financial reporting.
   
5. Communication Skills:Clear and effective communication skills, both verbal and written.
   Ability to communicate with staff, customers, and vendors effectively.
   
6. Flexibility:Willingness to work evenings, weekends, and holidays as required in the hospitality industry.
   Ability to adapt to changing circumstances and handle high-pressure situations calmly.
   
7. Education:A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
   
8. Additional Requirements:Must be of legal drinking age and possess any required certifications or licenses for serving alcohol in your jurisdiction.
   Knowledge of local entertainment laws and regulations is beneficial.
   

This is a role in the in-house client-dedicated Team in Keywords Singapore. The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Duties and Responsibilites:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily opersations.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

Skills Required:

• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional Information:

• This is a 1-year contract (renewable & convertible to permanent) position
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

The sales supervisor may also perform some tasks of a manager, such as purchasing, accounting and budgeting. Retail sales supervisors may ship goods, arrange displays and help customers as well as assist staff. Whether overseeing retail or non-retail sales activities, they make day-to-day decisions regarding the employees they supervise.

• Greet and assist customers

• Respond to customer inquiries and complaints

• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory stock and reorder when necessary

• Instruct staff on how to handle difficult or complicated sales

• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

• Formulate pricing policies and accuracy

• Attend trade shows to identify new products and services

• Coach, counsel, recruit, train and discipline employees

• Approve contracts with vendors

• Utilize information technology to record sales figures for data analysis

Attachment Roles and Responsibilites:

• Collaborate with the Project Manager and director to coordinate project activities, ensuring seamless communication between team members, subcontractors, and clients.
• Scheduling and Planning ensuring efficient allocation of resources and adherence to project deadlines.
• Enforce quality control standards to guarantee that all electrical and plumbing installations comply with industry regulations and company standards.
• Identify and address project issues, providing innovative solutions to keep projects on track and within scope.
• Contribute to budget development and monitoring, tracking project expenses, and assisting in cost control measures to ensure financial objectives are met.

Duration of attachment: 6 months

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

CORE RESPONSIBILITIES:

• Plan and set sales forecast / profit projection for the business units to meet financial objectives
• Discuss sales strategies and stores’ sales achievements with the retail team personnel
• Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
• Prepares monthly, and other relevant sales reports, with analytical details
• Prepares annual sales targets for the stores based on the sales information provided
• Overall-In-Charge of all stores in Singapore and Kuala Lumpur under 3 different retail concept, including manage the opening of new retail stores
• Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
• Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
• Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
• Yearly review of operations and perform benchmarking exercise against similar in the retail industry
• Work with the retail team and merchandising personnel to project inventory levels and orders
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
• Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
• Co-ordination with contractor on store renovation, maintenance, and re-instatement
• Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
• Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
• Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
• Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
• Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
• Work closely with HR Department for manpower planning, recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits including commission programme
• Plan and structure current work scopes
• Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
• Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
• Manage the retail managers’ career development; yearly review/appraisal
• Work closely with marketing & merchandising departments for launches and repositioning of the brands
• Work closely with retail managers & marketing department to develop promotions and events
• Ensure that retail supervisor work closely with the mall management to maximize the benefit of any mall’s events and sales

JOB SPECIFICATIONS:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple brands and stores
• Reading and verbal fluency in both Mandarin and English is a prerequisite
• Proficiency in Microsoft Office applications
• Highly customer service centric with ability to well interact with customers
• Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
• Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
• Able to excel under pressure, multi-tasks, handle tight deadline and well-organized
• Candidate with more experienced will be qualified for a Senior Manager Role.

Our Healthcare client is looking for a dynamic and experienced individual to join their team in a vendor and contract management capacity. You will play a crucial role in managing correspondence and liaising with vendors to ensure the hospital's strategic and operational needs are met.

Responsibilites

• Ensure contract management and administration are fully compliant with terms and conditions
• Contract analysis and vendor management.
• Workforce qualifications and competency assessment.
• Vendor service standards and performance validation.
• Contract KPI accuracy checks and checklist completion.
• Issue escalation and daily operations oversight.
• Procurement management and compliance.
• Workplace safety and business continuity planning.
• Inventory and fixed asset management.
• Contract execution and KPI verification for payment approval.
• Documentation maintenance and budget assistance.
• Project and task leadership or participation.

Requirements

• Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253