JOB DESCRIPTION
Aure Studios is a dance and fitness studio offering an exuberant and fun-loving environment to develop one’s fitness and dance passions. We are seeking a passionate and results-driven individual to join our team as Studio Manager and help us expand our reach and engage with our community.
We offer individual, who is aspired with the interest for a career in our service sector, the following opportunities:
1.Passion for Dance and Fitness: If you have a passion for dance and fitness, this role allows you to work in an environment that aligns with your interests. ​
2.Leadership Opportunity: As a Studio Manager, you will lead by example and align with the studio’s mission, vision, and values. ​
3.Diverse Responsibilities: The role encompasses various responsibilities, from operations experience to sales and administration, providing a dynamic and fulfilling work experience.
4.Professional Growth: The position offers opportunities for professional development.
5.Interpersonal Interaction: Ideal for individuals who enjoy interacting with people, including children, and have strong communication skills. ​
Roles and Responsibilities
Studio Operations:
â—ŹManage the smooth day-to-day operations of the studio and ensure the studio delivers operating excellence.
●To upkeep the team with clients’ feedback on programs and services.
â—ŹDeliver quality responses to customer enquiries via all channels.
â—ŹServe as the day-to-day leader by example and alignment with studio mission, vision, and values.
Member Experience:
â—ŹImplements programs and initiatives to engage current and new members and continuously improve their member experience.
â—ŹSolicits member feedback and identifies improvement goals to meet members' needs.
Sales:
â—ŹAssist on new sales processes and client retention.
â—ŹProvide recommendations and explain pricing and packages.
â—ŹProcessing of new registrations for new clients.
â—ŹResponsible for on-going client retention.
â—ŹKeep a watchful eye on incoming sales leads from various sources (website, social media, referrals and more) and respond accordingly.
â—ŹDrafting and managing corporate contracts for classes for companies.
Administrative:
â—ŹHandling of daily operations such as coordinating classes, bookings and events ensuring smooth operations.
â—ŹLiaising with students/parents on their account, classes, and payment.
â—ŹTracking financial information, such as payment details and expenses.
â—ŹPreparing monthly invoices and ensuring invoices are paid timely.
â—ŹUpkeeping the studio on cleanliness and ensuring maintenance and effectiveness of all equipment.
â—ŹManage and coordinate vendor relationships including sourcing and shortlisting vendors.
●Ensure class booking apps are updated with class timing and mark students’ attendance.
●Vetting and drafting vendors’ and sales’ contracts and terms and conditions.
●Update studio’s, but not limited to, promotion, marketing, service offerings collaterals.
Requirements:
â—ŹWork experience in administration is an advantage, however, training will be provided for the right candidate.
â—ŹCandidates with dance and/or fitness qualifications will be an advantage but not necessary.
â—ŹStrong communication and interpersonal skills with a customer first mindset.
â—ŹProficient in Mandarin, Chinese and English is essential
â—ŹAn outgoing personality, enjoys interacting and connecting with people.
â—ŹPresentable and well-groomed appearance.
â—ŹEnjoys interacting with children.
â—ŹTeam player.