ROLE OVERVIEW
The Outlet Manager, Mandala Club acts as the FACE of the club and a brand ambassador, embodying the ethos, philosophies, and spirit of the company and how we conduct ourselves with members and non-members at all times. The individual collaborates closely with the Reception Manager and the Membership team to deliver quality assurance whilst entertaining our Patrons throughout their stay at the Club.
Aside from the duty of daily operations, the Outlet Manager's key focus is taking charge of Event Execution in collaboration with the S&E and Culture Teams under the supervision of the Club Operations Manager.
Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit.
MAIN RESPONSIBILITIES
PEOPLE & CULTURE
● Model the Mandala Way and bring our values into everything we do.
● Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.
● Develop and integrate staffing programs designed to attract the highest caliber of talent while satisfying the needs of our members.
● Create a high-performance culture.
● Nurture and foster the next generation of leaders within the organization.
OPERATIONAL KPIs
● Oversees the daily operations of the property.
● Executes opening and closing duties.
● Is in charge of overseeing the execution of Events, being the main OPS point of contact for S&E, Membership, and Culture.
● Actively works with the Reception team to drive covers and table turn to exceed the budgeted capacity.
● Proactively responds to guests' feedback on offering and service.
● Nurtures ownership and team development to attract and promote talents for the Group.
● Supports the HR Function through the recruitment and the hiring process.
● Ensures compliance with all health and safety regulations.
● In collaboration with the Snr. Mgmt. Team executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.
● Implements a Team Development Program to foster team success and career growth.
● Executes appraisals and regular assessments of the team as per company standards.
● Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.
● Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.
● Is in charge of the Building and Facility Department’s quality assurance.
● Oversees the maintenance of the FF&E.
THE RIGHT PERSON
● A passion for hospitality and delivering exceptional lifestyle experiences.
● Curious and passionate about consumers and building brands.
● Great attention to detail.
● Extremely disciplined and focused to achieve agreed targets within given deadlines.
● Broad thinker.
● A trouble-shooter; must be able to critically analyse and tackle problems and present viable solutions.
● Passionate about what we are and what we do; this person needs to be passionate about Mandala hospitality and lifestyle.
● Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed.
● Possess strong communication skills.
● Able to communicate clearly at all levels within an organization.
● Be open to new ideas, adventurous and practical simultaneously.
● Able to lead and inspire the team.
● Able to identify and set aces in places across the business.
● Driven by the desire to win and for continuous improvement.
● Proven ability to work cross-functionally.
THE RIGHT EXPERIENCE
● 10+ years previous relevant experience required with proven food and beverage acumen.
● Working knowledge of data analysis and KPIs/operation metrics.
KEY RELATIONSHIPS
The role reports to: General Manager, Singapore
The role’s direct report: Club Operations Manager, Mandala Club
Key stakeholder(s): Operational Team
Marketing / Membership Team
Mandala Global Team
Please send your detailed resumes to [email protected]
