• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

This is a contract role until 31 Dec 2024.

We are looking for Partner Operations Manager to join the Global Partnerships team. This position is for a professional who puts our creators at the core of everything we do to develop relationships with existing, new creators and new strategic partnerships using their excellent operational skills. Success in this position requires strong operational skills in a dynamic, team-focused environment delivering against tight deadlines. You will work closely with cross-functional team internally and external partners to advocate for creator and community needs.

Responsibilities

• Utilize various internal tools to help onboard creators and troubleshooting on an ongoing basis.
• Process contract changes on a regular basis and where needed
• Work closely with Strategic Partner Managers to drive operational improvements for the region and lead various other ad-hoc initiatives to support the business as needed.
• Adapt quickly to product changes and limitations, new features, and communicate these strategically to stakeholders
• Work closely with stakeholders to understand their needs/challenges and develop business case to actionable items for process improvement and business strategy
• Work cross-functionally with a variety of teams to advocate for partner needs
• Advocate for creators and the gaming community through different issues and new features
• Help to build gaming community in various countries through community management and efficient communications

Minimum Qualifications

• BA/BS Degree or higher
• 2+ years of experience in business operations within the gaming operations industry.
• Advanced skill in MS Excel and PowerPoint.
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• Self-starter, agile, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment
• Strong operational prowess with experience in community management and process improvement
• Have a good understanding of the gaming industry and passion and love for games
• Fluency in English and Vietnamese, Tagalog, or Thai speakers is required to support in-market creators who speak the same language/s.

UEN: 199700895N

- To plan, execute and complete the audit of small and medium companies including drafting of the financial statements

- Reviewing audit workpapers to ensure quality and compliance with relevant standards

- To do consolidation of group of companies and draft up the consolidated financial statements in accordance with Singapore Financial Reporting Standards.

- To make recommendation on areas of improvements on internal controls of companies based on the results/findings of the audit.

- To build up a good client relationship and rapport with the client.

- Make best-practices recommendations to management

- Actively take other responsibilities for any ad hoc job assigned

Requirements:

- Candidate must possess at least a Diploma in Accountancy, Bachelor's Degree or Professional Degree in ACCOUNTANCY.

- Eager and willing to learn with a positive work attitude and accountability.

- 2 - 5 years of relevant experience & able to work independently and in teams

- Preferably with some knowledge of Singapore Financial Reporting Standards, Companies Act and Standards on Auditing

- Must computer literacy like Microsoft Excel and Microsoft Word and some knowledge of accounting software.

- Staff who have long term plan to excel in the audit profession and grow with the firm is an advantage

Job Description:

• Identify and engage potential ecosystem partners that align with the company vision and can significantly contribute to the expansion of real-world use cases.
• Collaborate with gaming guilds, enterprises, and other influential entities to onboard users and rapidly scale the ecosystem.
• Develop and execute innovative strategies to attract reputable partners to collaborate with the company, ensuring a robust and diversified partner network.
  Cultivate strong relationships with existing partners, ensuring their continued engagement and support within the ecosystem.
• Monitor industry trends and competitor activities to identify partnership opportunities and stay ahead in the market.
• Collaborate with cross-functional teams to align partnership initiatives with overall business strategy.
• Keep up-to-date with blockchain and cryptocurrency developments, as well as relevant regulatory changes, to ensure compliance and informed decision-making.
• Measure and report on the success of partnerships, providing valuable insights for continuous improvement.
  

Job Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in business development and partnerships, particularly within the blockchain or cryptocurrency industry.
• Strong understanding of blockchain technology and its applications, particularly Layer 1 protocols.
• Exceptional communication and negotiation skills, with the ability to articulate complex concepts in a clear and compelling manner.
• Demonstrated track record of establishing and maintaining fruitful partnerships with reputable companies or organizations.
• Ability to adapt quickly to changing market dynamics and think creatively to overcome challenges.
• Strong analytical and problem-solving skills, with the ability to analyze data and market trends to inform partnership strategies.
• Passion for blockchain technology and a deep interest in its potential to revolutionize various industries.
• A proactive, self-motivated, and results-oriented attitude, with a willingness to take initiative and drive projects forward.
• Experience in leading and managing a team.

Job description:

• Work with the AP leadership team and key functions across the business: Product, Merchant Sales & Acquiring, Technology and support on Global sponsorships & marketing.
• Conceptualise and deliver communication programs that drive business results for Visa’s critical growth pillars and how these support the growth of our clients’ businesses.
• Oversee regional thought leadership communication including content for external, client and internal audiences. This includes comprehensive corporate storytelling collateral, media and social campaigns, and stakeholder education delivered via a mix of channels including events.
• Be the regional communication lead for a range of areas that are central to Visa’s growth and manage the communication needs of the relevant functional teams and oversee communication campaigns that reflect these areas’ increased importance to Visa’s long-term growth strategy. Play a key role in managing issues and supporting crisis communication across Asia Pacific.

Job requirements:

• Degree in Communications or any relevant discipline
• At least 12+ years of experience in communication (agency and/or in-house, with a mix of both being ideal)
• A proven track record leading communications programmes and acting as a trusted advisor to senior executives.
• Strong interest and/or experience in adapting communication strategies and messaging across geographies, with an acute understanding of how the media operates in the different Asia Pacific markets
• Proficient in microsoft office programs

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Sales Representative / Business Development (Marine Sector)

Salary: Starting with $1500 - $2000
Working Days: Mon - Fri 9am to 6pm [Flexi Working]
Location: Near to Chinatown MRT / Travel across Singapore is required

Job Responsibilities:

• Present, promote and sell logistics products/services to prospective customers.
• Achieve agreed upon quarterly sales targets and outcomes within schedule.
• Generate and reach out to customer leads through cold calling, door knocking, digital marketing etc.
• Establish, develop, and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximise satisfaction.

Job Requirements:

• With Diploma in logistics / supply chain is preferable.
• Proficient using Microsoft applications such as Excel, Words, PowerPoint etc.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities

You will handle full spectrum of HR operations and HR administration duties, which include but not limited to:

• onboarding
• work pass related matters
• claims reimbursement & leave records
• monthly attendance & payroll closing
• incident reporting & insurance claim submission
• foreign worker accommodation
• MOM compliance
• staff training course registration
• staff benefits & welfare
• staff engagement
• other duties as assigned by the supervisor and management

Requirements:

• Meticulous & proactive
• Well organised
• Able to multi-task
• Proficient in MS office (Word, Excel, PowerPoint)
• Minimum 2 years of relevant working experience
• Singaporean only

Others:

• 5-day work week
• Medical & dental benefit

Please provide resume with details on education qualification, working experience, last drawn & expected salary.

Only shortlisted candidates will be notified.

Our client is an Industrial Machinery Manufacturing MNC. They are now recruiting a Senior Finance Manager to be part of their Finance team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Provide vital financial and operational guidance in the Southeast Asian (SEA) region for the organization.
• Ensure adherence to company policies, local regulations, and internal controls in all business activities.
• Maintain precision, comprehensiveness, and timeliness of financial results.
• Facilitate and develop forecasts, budgets, and internal controls.
• Manage local statutory filings for entities like IRAS, MOM, CPF, and others.
• Lead and oversee external audit processes.
• Drive and implement improvements in operational processes.
• Support functional leaders with insightful financial analyses.
• Act as a business representative at all organizational levels and disciplines.
• Assist sales and commercial teams with margin and pricing analyses as needed.
• Contribute to the preparation of weekly and monthly reports.

Requirements:

• Minimum Degree in Accounting / Finance
• At least 10 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Develop sales opportunities by researching and identifying potential customers
• Qualify leads and identify the most suitable solutions to their needs, and provide solutions to customers.
• Identifying new products to add to those on offer.
• Hit monthly sales target set by the management.
• Directing feedback from customers to relevant teams.
• Compiling monthly sales reports.

Requirements:

1. Has sales experience for at least 2 years.

2. Outgoing and good communication skills

3. Able to work under pressure

4. Excellent ability to build and maintain strong customer relationships.

We are currently seeking a talented SAP Business Analyst to join our team and contribute to our ongoing success.

Job Description: We are looking for an experienced SAP Business Analyst to play a key role in our SAP implementation and migration projects. The ideal candidate will have expertise in SAP ABAP, SAP ECC to Hana migration, SAP BW Abap analysis, and data analytics projects related to SAP. The SAP Business Analyst will be responsible for identifying incremental logic, analyzing SAP BW cube logic, working with SAP audit tables, and providing insights into underlying table information.

• Work closely with stakeholders to understand business requirements and translate them into SAP solutions.
• Analyze existing SAP systems, including SAP ECC and SAP BW, to identify areas for improvement and optimization.
• Collaborate with technical teams to develop and implement SAP ABAP solutions.
• Participate in SAP ECC to Hana migration projects, ensuring smooth transition and minimal disruption to business operations.
• Conduct analysis on SAP BW cubes and provide recommendations for optimization and efficiency.
• Perform data analytics projects related to SAP, leveraging SAP-related tools and technologies.
• Utilize SAP audit tables to ensure data integrity and compliance with regulatory requirements.
• Identify incremental logic and provide solutions to enhance SAP system functionality.
• Provide support and guidance to end-users on SAP-related issues and queries.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum of 5 years of experience working as a SAP Business Analyst.
• Proficiency in SAP ABAP programming language.
• Strong understanding of SAP HANA development concepts and best practices.
• Experience with SAP BW data modeling, ETL processes, and reporting.
• Knowledge of SAP functional modules such as FI/CO, MM, SD, etc.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Achieve sales target and generate sales for the company under Freight Forwarding Division.
• Handle FCL & LCL Sea freight quotations to overseas customers and domestic customers.
• Give timely updates and market trends with all parties involved.
• Assist on providing solutions in all shipment matters.

Requirements:

• Degree and above
• At least 5 years of sales experience in Singapore & Far East market in Logistics, Freight Forwarding, Shipping Industry.
• Proactive, customer focused and excellent communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Builds market position by locating, developing, defining, and closing business relationships.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Tracks individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners.
• Discovers and explores business opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, and financials.
• Evaluates options and resolves internal priorities.
• Recommends equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
• Examines risks and potentials for the business opportunities.
• Estimates partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.

Job Summary:

The Operations Support Assistant is a vital member of the operations team, responsible for providing logistical support to ensure the smooth functioning of daily activities in school environment.

Job Description:

• Opening and closing of school premises.
• Maintaining general cleanliness of equipment at the workplace.
• Providing logistical support for school events and activities including carrying and arranging of furniture and equipment
• Any other duties assigned by the supervisor

Requirements:

• Medically fit
• Good team player
• Good communication and interpersonal skills

Specifications:

• Location: Punggol
• Commencement: Mar'24 - Feb'25
• Working hours are as follows:

During Morning Shift:

Mondays to Thursdays: 6:00am to 3pm

Fridays: 6:00am to 2.30pm

During Afternoon Shift:

Mondays to Thursdays: 9:30am to 6.30pm

Fridays: 10:00am to 6.30pm

Our client, an insurance company in Singapore is looking for candidates to join their expanding business as a Business Development Executive – Health.

Reporting to the Team Lead, Health, the successful candidate will be part of a team of specialists in Employee Benefits insurance that helps to simplify the products and deliver the protection to the client seamlessly through technology.

Key Responsibilities:

• Using digital tools to quote Employee Benefits insurance that comes through our online portal.
• Be the project manager taking charge of the clients’ insurance renewal process.
• Liaising with clients and insurers on policies renewal & new business placement.
• Follow up and be in-charge of sourcing for new quotations and presenting them to prospects in assigned portfolio.
• Doing Premium & Benefits Comparison by analysing the data obtained to propose solutions to clients.
• Answering product-related enquiries from the clients and providing solutions to their issues.
• Conducting Benefits Presentation session.

The ideal candidate will possess the following:

• Diploma with at least 3 years of relevant experience in Employee Benefits either as Broker Support / Broker in Broking firm or Insurance Company or as a General Insurance Broker.
• Proficiency in MS Office Suite i.e. MS Excel (Pivot Table & V-Lookup), Powerpoint, Word.
• Possess BCP, PGI, ComGI, & HI certifications.

Interested candidates are invited to submit your resume to [email protected]

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D

License Number: 10C5117

EA Personal Registration Number: R22107677

To develop, implement and maintain the Human Resource strategy and policies which support the strategic needs, growth and profitability of the business; be part of the Singapore HR team to contribute in the development of progressive HR practices; and support the APAC HR team in the implementation of regional programs.

Key Job Responsibilities:

• Develop and deploy the HR strategy in collaboration with the site leadership team to manage and drive the culture and align the organization to support the business, taking into account the corporate core values.
• Manage, lead, develop and follow up Organizational development in collaboration of site leadership team (e.g. Efficient recruiting, competence management, performance management, succession planning, talent development etc.).
• Advise the organization on Compensation & Benefits package to be competitive and sustainable for the business.
• Contribute to strategic decision-making processes by providing HR expertise.
• Initiate, develop, implement, coordinate, and follow up of current and new, local and APAC HR strategy, requirements, processes and projects into the local format to ensure an effective HR support to the local business processes, with respect to local (legal) requirements.Create, implement, communicate on HR and other policies and guidelines throughout the organization.
• Ensure compliance with Singapore Employment law, data protection and other relevant legislations, and Group Corporate Governance standard.
• Lead, coach and develop HR and secretarial/admin team to ensure that a professional and cost-effective service is delivered to the business and its employees.
• Manage employee/union relation and lead the negotiations for the collective agreement with the union.
• Manage secondment and support Alpha project resourcing plan.
• A member of the Site Leadership Team and foster a positive workplace culture.
• Support MCMSG branch offices (Malaysia and Taiwan).
• Other duties as assigned to meet business and operation needs.

Requirements on Candidates:

• Degree holder
• Minimum 8 years working experience in HR and conversant in all aspect of HR functions
• Experience working in unionised company
• Experience in organisation development and change management
• Strong teamwork and influencing skills, with the ability to drive results.
• Capability to work efficiently under pressure and meet tight deadlines.
• An organized and meticulous approach to tasks.
• Proficient in delivering effective presentations to the leadership team.
• Demonstrate initiative, independence, and flexibility to improve processes.
• Excellent oral and written communication skills, along with strong interpersonal abilities.
• Problem solving and creative thinking skills.
• Familiar with Singapore’s legislation and MOM Work Pass guideline.
• Knowledge in job evaluation methodology.
• Experience in digitalisation of HR processes. E.g. Office 365 applications (including Power BI, Power Automate, etc.), workday

Job ID: 18788

• Location: Boon Lay, Pioneer
• Working hours: 8.30am – 5.30pm (Mon – Fri)
• Salary: up to $6,000 (Depending on experiences)

Job Description

１）Contract Review:
Conduct a comprehensive review of employment contracts, ensuring legal compliance and alignment with company policies.
Collaborate with legal or consulting companies as needed for contract modifications.

２）Performance Evaluation Setup:
Develop and implement a robust performance evaluation system to assess employee performance effectively.
Provide training and support to managers on the performance evaluation process.

３）Recruitment Strategy with QUOTA Consideration:
Devise and execute recruitment strategies, considering QUOTA limitations, especially in alignment with the expansion plans for stores, factories, and offices.
Focus on local staffing requirements in line with the company's growth strategies.

４）Position, Role, and Compensation Disparity Proposal:
Propose strategies for defining roles, positions, and considerations for salary disparities between local and foreign staff.
Ensure a fair and transparent compensation structure across different roles.

５）Employee Benefits Proposal:
Evaluate and suggest improvements to the existing employee benefits package.
Align benefits with industry standards and employee needs.

６）Market Range Definition:
Research and set market ranges for salaries and benefits to remain competitive in the industry.
Ensure the company's compensation packages attract and retain top talent.

Job Requirement

1. Experience of HR in F&B or retail industry:
Proven experience in HR roles with a focus on employee relations, recruitment, or other relevant areas.
Familiarity with HR policies, procedures, and best practices.
Experience in managing workers and part-time workers, or working experience in F＆B or retail will be necessary.

2. Communication Skills in Chinese and Adaptability
Ability to adapt to changing priorities and work in a dynamic environment.
Strong interpersonal and communication skills.
Chinese language will be necessary to liaise with Chinese speaking stakeholders.

3. Employee Relations:
Previous involvement in handling employee relations issues and conflict resolution.
Knowledge of creating a positive and inclusive workplace culture.
Strong problem-solving skills and the ability to provide effective HR solutions.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18788,"Human Resource Manager (Food Industry)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

This is an Internal/In-house, full-time/permanent position with Adecco.

Working Location: Central Area, Orchard

Payroll

• Verifies all payroll instructions, including but not limited to, employment contracts, front office information, timesheets, receipts, etc.
• Process associates’ payroll in accordance to business agreed terms, local legislations, business / local and group / internal and external audit requirements using appointed system.
• Ensure accurate and timely salary payments, plus mailing of pay-slips to associates.

Billing

• Verifies all billing instructions, including but not limited to, service agreements, front office information, timesheets, receipts, etc.
• Process billing for clients in accordance to business agreed terms, local legislations, business / local and group / internal and external audit requirements using appointed system.
• Follow-up with clients on the receipt and query of the invoices.
• Ensure accurate and timely invoice delivery, i.e. mode, invoicing requirements etc.

Reporting

• Ensure accurate and timely submission of statutory contributions, i.e. CPF, SDL, etc.
• Ensure accurate and timely submission of monthly closing reports to Finance.
• Support in providing adhoc reports upon branches’ request within reasonably agreed timeline.

Others

• Provide advice and support in branches’ queries relating to payroll and billing matters.
• Participate in pre / actual / post system enhancement or migration activities if required.
• Provide support in pre / actual / post audit activities if required.
• Appointed individual(s) will be tasked to :

- Process statutory claims – National service, maternity, childcare leave etc.

- Process year-end tax for all associates.

- Perform basic reconciliation work for selected clients.

Pre-requisites

• Min Diploma and above
• At least 1 year working experience with business / accounting / payroll background

Overview:

The Receptionist is responsible for managing the front desk and providing administrative support to ensure the smooth functioning of the school's daily operations.

Job Description:

• Reception counter duties such as e-mail handling phonecalls, general enquiries, e-mails / mails & faxes.
• Record delivery of goods/ services, record messages and provide professional customer services
• Administrative duties such as data entries, collation of information, filings, scanning and archiving documents.
• Attend to students feeling unwell.
• Other ad-hoc duties as assigned by the school.

Requirements:

• Good communication and inter-personal skills.
• Good team player with initiative
• Proficient in MS Office such as MS Word, Excel and Powerpoint
• Preferably possess relevant experience in reception and administration in a school environment.

Contract Details:

• 1 year contract, April 2024 - April 2025
• Working hours: 8am - 5pm, weekdays
• Location: Siglap Area

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

Job Roles and Responsibilities

• Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
• Implement and support digital customer journeys to further improve both customer and employee experience
• Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
• Ensure the smooth operational roll out
• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations
• To conduct requirement gathering workshop, Review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support,production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Requirements

• At least 3 years experiences in systems development and / or business process improvement initiatives.
• Preferably with project life cycle experience in Financial Services Industry in the following areas:
  1) Consumer Banking Operations
  2) Customer Centre
• Wealth / Loan / CASA product knowledge
• Education : Bachelor / Diploma Degree holder
• Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, discipline and focused
• Organised and systematic
• Proven analytical skill
• Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred

As a Business Analyst, you will play a pivotal role in enhancing business processes and policies, collaborating closely with internal and external stakeholders. You will work closely with the product manager and ICT teams to develop the system and support the onboarding of users.

Key Responsibilities:

• Analyze existing policies, processes, systems, and data to identify areas for improvement and optimization.
• Develop a deeper understanding of operational workflows and maintain up-to-date documentation of policies and procedures.
• Collaborate with business units, corporate departments, and key stakeholders to elicit and define business needs using user-centric methodologies and develop business cases.
• Design and implement policy and process improvements, identifying opportunities for product development to enhance operational outcomes.
• Document and translate business needs into functional and technical requirements, working closely with product teams to deliver solutions.
• Identify interdependencies across projects and strategize coordination in collaboration with relevant teams.
• Support business transition and drive change by engaging key stakeholders and end users.
• Own and maintain an overview of business operations health, providing insights and analytics to inform decision-making.
• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress toward operational goals.
• Stay updated with industry trends, best practices, and emerging technologies related to business operations and process improvement.

Qualifications:

• Proven experience as a Business Analyst or in a similar role, preferably in business operations or process improvement.
• Strong analytical skills, with the ability to collect, organize, analyze, and interpret data.
• Good understanding of user-centric principles and/or service design.
• Excellent problem-solving skills, with the ability to propose innovative solutions.
• Effective communication, both written and verbal, with the capability to convey complex information to stakeholders at all levels.
• Comfortable working both independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in data analysis tools and techniques such as Python, SQL, or data visualization software is a bonus.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23529
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609