ā¢ IRA for ticket tracking,
ā¢ Confluence for frequently asked questions and knowledge base,
ā¢ the Authorityās Document Management System (āDMSā) for approval and reporting,
ā¢ ServiceNow tool to raise access request
Contractorās responsibility
ā¢ On a monthly basis, check the report provided by the Authority and identify contracts which will be expiring in the next 6 months.
ā¢ Facilitate reminders to the PMs for renewal of the contract for the respective project teams.
ā¢ Prepare the supporting documents for renewal based on the Authorityās SOP
ā¢ Assist to draft AOR based on past template
ā¢ Submit for approval through the managed process.
ā¢ Assist to raise Workday Requisition to the procurement team and seek approval from relevant approvers.
ā¢ Review the items presented in the invoice from different vendors.
ā¢ Reconcile the line items against the Authorityās record.
ā¢ Verify the invoice and provide supporting doc for the verification done.
ā¢ Submit Security Screening Requests and follow up on screening results.
ā¢ Follow up with the respective departments on the security screening requests and update PM accordingly.
ā¢
ā¢ Based on the agreed manual/SOP per project team, raise ServiceNow requests for different access of applications.
ā¢ Follow up with the ServiceNow request till closure
ā¢ Update the Authority on the status of the request on a regular basis.
ā¢ Facilitate offboarding of MAS staff, Contractors, Augmented Resources and/or Vendors.
ā¢ Based on the agreed SOP, raise ServiceNow requests for offboarding from different applications.
ā¢ Follow up with the ServiceNow request till closure.
ā¢ Update management on the status of the request when requires.
ā¢ Collate user access reports from a given list of stakeholders.
ā¢ Prepare the user access report in the required format as per SOP.
ā¢ Submit the resultant report to department and division heads for review and approval.
ā¢ Track their review/ response within two weeks and close the process
ā¢ Follow up with the Authorityās Managers (~30 contracts across 10 vendors) to maintain the vendor contact details.
ā¢ Follow up with the Authorityās Technology Business Management unit to the status of the self-attestation by the vendors.
ā¢ Follow up with the vendors to ensure submission within the stipulated timeline.
ā¢ Obtain the attestation documents.
ā¢ Upload the document in the respective folder
ā¢ Get the report for from TeamSite owners for the user details along with Site Owners and sponsors,
ā¢ Compile the list of departments in the TeamSite and request TeamSite owner to provide the department point of contact (POC) for review
ā¢ Liaise with POC to confirm the list of authorised users and raise request to add/remove & clean up in the access list
ā¢ Raise the approval process.
ā¢ Request for the revised access list and attach in the workflow as supporting document.
ā¢ Follow up for the due diligence with the PM for the respective Team sites, close the process
ā¢ Complete surveys required by the respective governance team for each site
ā¢ Assist to raise request to add/remove site owners, sponsors or users if necessary
ā¢ Review the email on the list of accounts where password are overdue or going to expire
ā¢ Contact the manager of account holder to follow up on the status of password reset
ā¢ Escalate to CBD Division Head if no response from manager within a week
ā¢ Close the ticket when manager confirm the status of password reset
ā¢ Check the availability of attendees and meeting room through the facility management system & book the meeting/conference room
ā¢ Counter propose meeting schedule base on availability of staff and meeting rooms, as required
ā¢ Track and maintain asset and assist with stocktaking exercise which happen semi-annually
ā¢ Submit the artefacts of stocktaking to the Authority for review
ā¢ Get the monthly transactional statistic from the system owner for each system on a quarterly basis
ā¢ Update monthly management report on Confluence page as in the designated format Authority and managementās review.
ā¢ Export the report from Confluence and submit to system owner for approval
ā¢ Get the user list from the Authorityās database.
ā¢ Seek inputs from team leads of Payment Systems Division and Central Banking Division to confirm the attendees.
ā¢ Submit the list for approval via DMS workflow.
ā¢ Laise with the given departments to register access.
ā¢ Upload approval document to the respective folder and maintain record.
ā¢ Assist on userās onboarding to any project when necessary.
ā¢ Request for the list of staff with access to HQ Secured Room and CH Secured Room from the Corporate Services Department
ā¢ Submit the list extracted to Division Heads for approval.
ā¢ Keep record for approval in the pre-defined TeamSite
Onboarding
ā¢ Submit Security Screening Requests and follow up on screening results.
ā¢ Raise tickets for account creation, laptops and access pass requisition, lockers assignment etc.
ā¢ Send welcome email, conduct first day onboarding briefing and security training.
ā¢ Manage seating and hotdesking space.
ā¢ Administer mandatory e-learnings (info/cyber-security).
ā¢ Perform data entry of details for joiners
BAU Management
ā¢ Maintain and update database of ARs and OSPs details (contract dates, compliance breaches etc.)
Offboarding
ā¢ Ensure exit leaver form is completed and endorsed on last date of employment
ā¢ Ensure MASā assets such as laptops, token, locker and access passes are returned on last date of engagement
ā¢ Perform data entry of details for leavers.