Responsibilities:

• Welcoming and seating guests
• Taking food and beverage orders from guests
• Having knowledge of the general wine, beer, and alcoholic beverages the club serves
• Able to give suggestions based on customers' preference
• Always maintain a clean and tidy area
• Handling multiple tables and tasks in an efficient manner
• Transport is provided
• Assist in any ad-hoc tasks assigned

Requirements:

• Provide excellent customer service in a fast-paced environment
• Proactive, team player
• Exceptional interpersonal & communication skills
• Able to work night shift, weekends and holidays
• Approachable, with a professional appearance
• Have an eye for detail and understanding guests' needs

Responsibilities:

• Upsell existing clients’ other enterprise solutions
• Acquire new customers by cold calling, emailing, networking and using various Media platforms
• Plan and Execute sales plan such as meeting clients, preparation of tenders, proposals and quotations for clients.
• Assist in new clients’ acquisition
• Assist in managing client accounts
• Any other ad-hocs as assigned

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage full spectrum of General Human Resource matters
• Design and create learning resources, training materials and e-contents
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Handle internal talent acquisition and other recruitment related duties
• Administer work pass application, renewal and etc
• Ensure the organisation in complying with local relevant regulations
• Handle General Administrative Duties
• Provide support to the various departments
• Ad-hoc duties as assigned

Requirements:

• Minimum Diploma / Degree in Human Resource or Business - related fields
• Minimum 3 years of relevant experience
• Experience in Staffing / Recruitment industry will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

HR Executive

Responsibilities

• Works closely with management and employees including talent acquisition, compensation & benefits, employee engagement and talent development, ensuring effective and efficient delivery of HR services and functions.
• Provide advice, guidance, coaching and counseling to business managers to effectively meet business goals
• Conducts meetings with respective business units.
• Equip managers with appropriate knowledge and tools to effectively manage their people.
• Coordinate and execute elements of HR’s calendar activities including annual remuneration review, performance management cycle, recruitment and employee engagement surveys.
• Support change management.
• Any ad-hoc HR duties as and when assigned by the line manager.

Requirements

• Min Diploma in HR or Business Management with 2 years of HR Business Partnering experience.
• Good communication and interpersonal skills to work with teams and individuals at all levels within the organization.
• Self-motivated with ability to adapt positively to a dynamic change.
• Strategic mindset.

Interested applicants please submit your resume to [email protected]

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Job Highlights

• Net Profit Sharing
• Good staff welfare and benefits
• Flexible and friendly working environment
• 5 working days

Job Description

• Plan and organize strategies that improves the staff morale and happiness.
• Prepare monthly payroll, including processing of reimbursements, CPF and claims.
• Compile all OT calculations and monthly variable bonus calculations.
• Attendance checking for all outlets employee
• Administer pay-related leave matters and insurance claims & business grants.
• Medical claim tracking and reimbursement
• Apply, issue and renew passes for foreign workers.
• Draft job descriptions, manage job postings, screen candidates and conduct interviews.
• Administer all relevant paperwork for employees including employment contracts, onboarding forms, uniform deposits and entry of information into HR system.
• Prepare employment contract, promotion letter, termination letter, disciplinary action letter etc
• General filing and scanning of employee’s P-file
• Manage employee P-file and data maintenance
• Issue uniform and name badge to new hire staff
• Draft and conduct staff happiness surveys and counseling as needed.
• Plan and implement training programs.
• Administer the training and grant matters
• Manage all office administration matters – for instance stationery, pantry supplies and so forth.
• Any other ad-hoc duties required

KPI:

• Achieve a net income of more than 10% consistently for the year (bottom line)
• Obtain Time to hire rate of 30 days for all vacant positions
• All outlets minimum headcount manpower is achieved consistently for 3 months with no major food hygiene lapse
• Staff handbook, online training system is comprehensive and enforced consistently resulting in strong corporate governance across all HQ departments and outlets
• Maintain staff turnover rate at below 8% annually
• Improve staff retention rate at 30%
• Ensure that all talent acquisition matches the CEO & Director's requirement and needs
• Able to accurately measure staffs happiness through surveys and conduct a Goal/ KPI re-alignment exercise at least once every 6 months
• All P-files and all office administrative duties are documented and maintained to the highest standards
• On average less than 1 error a month is made during his/ her payroll duties
• All Full time staff complete world manager quiz on their every Quarter via TRS Academy App with 100% pass rate
• All outlets FULL-TIME staff come back office for a full day HQ restaurant proficiency course by End of every calender year
• Ensure successful launch and management of the individual outlets and HQ EXCO functions
• No age limit all are welcome

Requirements:

• Minimum 2 years working as HR preferably in the F&B industry
• Strong interpersonal and communication skills
• Ready to step of their comfort zone to take on new challenges and grow with the company
• Benifits:
• Hospitalization and Surgery Insurance
• Good career advancement opportunities

Interested candidate, please contact HR at 98889975 or 92978413.

Only shortlisted candidates will be contacted. Thank you

Overview:

Our Healthcare client is looking for Assistant Finance Manager to manages the accounting function and processes to ensure timely and accurate reporting of the organisation financials.

Job Description:

• Manage and lead a team of finance professionals, ensuring their professional growth and productivity.
• Ensure compliance with organisation policies, international accounting standards, and relevant tax regulations
• Monitor and manage the organisation cash flow, ensuring there are adequate funds to support operations and capital projects. Implement cash management strategies to optimize liquidity.
• Collaborate with various departments, operational teams, and shared services to gather and provide financial information and support organisation financial needs.

Job Requirement:

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 5 years of relevant working experience
• Proficient with SAP application
• Proficient in Microsoft Office applications
• Prior experience managing a team

HOW TO APPLY:

If you are ready to take the next step in your finance career and lead a dynamic team, we want to hear from you! Please send in your resume in Microsoft Word format by clicking “APPLY”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management (IFM) services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

Advancer Global Facility serves as the holding company and central recruitment arm for the member companies within the Group, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

We are looking to grow our Human Resource team to support the manpower needs of the Group through the next phase of the growth and development roadmap.

Work Location

• Jurong East (5 minutes walk from MRT station)

Job Description

• Officer-In-Charge of the employee life cycle processes for assigned portfolio - recruitment, onboarding, orientation & training logistics and record keeping through exit interview;
• Manage full spectrum of payroll related function for assigned subsidiary (Tax clearance submission, monthly CPF submission, annual income tax submission, and other government related grant application and submission);
• Assist in recruitment initiatives for other subsidiaries within the Group;
• Company-wide committee facilitation and participation;
• Employee safety, welfare, wellness and health reporting;
• Provide direct support to employees during implementation of HR services, policies and programs;
• Updating HR policies and organize CSR related programs;
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Diploma / Degree Holder in any field; Diploma / Degree Holder in HR or related field is a distinct advantage;
• Minimum of 2 - 3 years relevant experience in Human Resources with Payroll Processing responsibilities for an organisation in Singapore is required for this position;
• Experience in payroll softwares will be an advantage;
• Possess a high level of responsibility and integrity to maintain confidentiality of all HR and payroll records;
• Meticulous with good communication skills;
• Indepensent and self-motivated with a growth mindset;
• Proficient in Microsoft Office Applications;
• Able to work under pressure and tight deadlines.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

We are seeking an enthusiastic and capable full-time Research Officer for the above project, a large-scale project on childhood development, family, and population issues in Singapore. The RO will assist in survey operations, data management and analysis, literature review, writing of reports and administrative support.

Qualifications

• Bachelor’s degree (preferably Honours) or equivalent in statistics or social sciences
• Experience in conducting research such as an honours thesis or involvement in a research project
• Strong writing skills
• Strong quantitative research skills. A good grasp of data analytic software such as SPSS, STATA, or R
• Strong organizational and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to collaborate with a large team and to work independently when necessary

Terms and Conditions

The appointment is tenable for 1 year, with the possibility of renewal pending on budget. Remuneration package is commensurate to qualifications and experience.

Projected date of commencement: April, 2024

Review of applications will start till the position is filled. We regret that only shortlisted candidates will be notified via email.

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel) and MS Access; good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Responsibilities:

• Tabulate quantities, estimate cost and request for quotation
• Knowledge of electrical products and costings
• Updating contract documents, drawings, and correspondences
• Submission of progress claims and site valuations
• Preparation of Variation Order for submission
• Liaise with subcontractors and clients
• Ensure the timely completion of a given tender assignment

Requirements:

• Candidates must possess at least Diploma/Degree in Quantity Surveyor or Engineering or equivalent
• Minimum 1 years of QS experience
• Computer skills – Microsoft office skill (Excel, Words. AutoCAD, etc.)
• Must be able to communicate in English
• Independent, resourceful, pro-active and responsible
• Able to work under a tight timeline
• Must be a team player

Benefits

• 14 Days Annual Leave
• 14 Days MC
• AWS + PB (Depends of yearly Business)
• Yearly Entertainment Allowance
• Company Trip
• Company Activities

• Collaborate closely with managers, offering HR advice to boost team morale and achieve positive outcomes for both the business and employees.
• Manage end-to-end recruitment, utilizing in-house sourcing and providing valuable market insights to hiring managers.
• Drive campus recruitment and enhance employer branding to attract top talent.
• Contribute to the Learning & Development Plan, ensuring effective training programs are implemented annually.
• Foster employee engagement through organizing HR and employee recreational events.
• Handle employee relations matters, addressing grievances and disciplinary issues proactively.
• Actively participate in global and regional HR projects, contributing to impactful initiatives at the country level.

Requirements:

• Minimum Diploma/Degree in Human Resource or other related courses with at least 2 years of relevant working experience.
• Proficient in MS Office.
• Prior experience in manufacturing environment with direct sourcing capabilities will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Prepare and cook food for all customers according to service standard and procedures.
• Preparation work during kitchen opening and closing operation hours (mise en place)
• Ensuring the food preparation areas are clean and hygienic.
• Washing utensils and dishes and making sure they are stored appropriately
• Sorting, storing, and distributing ingredients
• Ensure quality control and food presentation as per standard company recipes
• Ensuring all portion controls are strictly adhered to following the chef’s practices
• Ensure prepare guests’ order in a time manner
• Monitors usage of equipment and utensils to prevent damage and to ensure the equipment are maintained regularly to prolong the life span
• Washing, peeling, chopping , cutting and cooking food stuffs and helping to prepare all food items listed on the menu
• Disposing of rubbish and disposing refuse on a regular basis
• Cleaning the food preparation equipment, floors and other kitchen tools or areas
• Perform miscellaneous job-related duties as assigned

Technician (Facilities)

Responsibilities

• To carry out regular inspections, annual overhaul, servicing and maintenance of equipment and plant ancillaries.
• To assist in the monitoring and replenishment of spares in the store and purchase of essential spares for maintenance work.
• To ensure and maintain proper filling and documentation of administrative, maintenance and service works.
• To ensure safety in all maintenance and service works carried out by staff and contractors.
• To allocate manpower and supervise the staff in carrying out maintenance, troubleshooting and repair works.
• Responsible for the proper and efficient operation of gas making plants and its ancillaries.
• Attend to matters relating to production, quality control, storage and distribution of Town Gas from the Gas Works.
• Attend to faults and breakdowns on gas making plants and their ancillaries.
• To perform standby duties after office hours and attend to breakdown calls from supply branch.

Requirements

• Diploma in Mechanical Engineering
• Preferably 2 years of relevant working experience in oil and gas. industry.
• Ability to work independently as well as in a team
• Possess good interpersonal and communication skills

Interested applicants please submit your resume to [email protected]

Process Technician (Jurong Island)

Responsibilities:

• Perform field logging, routine sampling and plant process testing work
• Provide operating support in the assigned process unit in DCS panel and/or field position.
• Handle daily operational tasks and participate in plant troubleshooting.
• Prepare process equipment for maintenance work according to Standard Operating Procedures and Instructions
• Carry out loading/unloading and raw material charging activities
• Perform housekeeping in the process area
• High awareness of job safety and housekeeping

Requirements:

• Minimum NITEC/Diploma or equivalent qualification (Chemical /Mechanical or Mechatronics Engineering)
• Possess working experience in an oil/ gas/ petrochemical/Chemical industry
• DCS panel experience will be an added advantage
• Transport provided

Interested applicants please submit your updated resume to [email protected]

Laboratory Technician (Jurong Island)

Responsibilities

• Operates laboratory equipment and instruments to perform laboratory tests according to described procedures for determining the chemical or physical characteristics as quality control, process control and/or product development.
• Communicate results to the relevant operations personnel.
• Responsible for trouble shooting on non-conformance of analysis data and trouble shooting of laboratory equipment and instruments.
• Preventive maintenance of laboratory equipment and instruments.
• Updating existing work instructions, analytical instructions and laboratory records as required.

Requirements

• Min Diploma in Chemistry or equivalent with 1 year of relevant work experience.
• Experience in handling lab equipment such as GC, HPLC, Automatic Titrators, AAS, UV Spectrometer, Glass Oven, Rotary evaporator, Density meter, X-ray, TOC-Analyzer, Molecular sieve, TGA Analyzer etc.
• Strong interpersonal and communication skills and a team player.

Interested applicants please submit your resume to [email protected]

Responsibilities:

• Install hardware and software systems for networks.
• Maintain network systems and diverse equipment.
• Identify and solve network problems.

Requirement:

• Min Diploma or Degree in IT / Computer Network.
• At least CCNP (Data Center) certified and have a minimum of three (3) years of enterprise networking experience in key networking technologies such as Cisco ACI, OSPF, BGP, VRF, QoS and DMVPN etc.
• knowledge and experience of IT Service Management (ITSM) (e.g. ITIL) in a corporate environment.
• experienced with outdoor installations as deployment of network equipment will be carried out in outdoor environments such as working at height.

Shortlisted candidates will be offered a 1 Year Agency contract employment.

License No : 12C6060

Job Description

• Assist with the ISO, NEA and BizSAFE Licence Renewal or New application.
• Handle and coordinate training applications, ensure that employees are registered for trainings/courses promptly.
• Manage and review if employees are eligible for relevant courses or training Centre.
• EPJS Training Absentee Payroll submission for Grant.
• Manage all kinds of reports from Group level and MOM surveys.
• Update listing and renewal of Group insurance including Work injury compensation and Foreign Worker Medical.
• Manages WICA compensation and submission of WICA reports.

Internal Auditor Job scope

• Prepare ISO , NEA and internal audit documentation.
• Liaise with Certification bodies for certification and surveillance audits.
• Other adhoc duties as assigned

Requirements:

• Able to start work immediately is preferred.
• Diploma in Human Resources Management/ Business Administration or related discipline or 2 years of relevant working experience.
• Good knowledge of local labour laws and regulations
• Ability to multi-task, independent, interpersonal skills,good team player, and resourceful

OBJECTIVE OF THE ROLE:

Report directly to the People and Culture Manager. Acts as a business partner with business units within the Group and provides operational support on HR Functions and any HR ad-hoc projects.

DUTIES AND RESPONSIBILITIES:

Acts as as business partner to ensure all business units with smooth running of full spectrum day-to-day HR operations;

Ensure all HR Process in compliance to Company polices and the local statutory requirements;

Monitor and maintain HR data accuracy and integrity of employees’ data required for payroll processing in all HR related systems;

Rotate as Project Leader to take lead of some HR initiatives;

Assist to any office administrative requests from employees;

Any other job-related tasks as assigned by the superior.

THE SUCCESSFUL CANDIDATE:

Diploma or Degree in Business & Human Resource Management or its equivalent;

2 years of administrative experience;

1 year of experience with Payroll processing will be an added advantage;

Be authentic, open and approachable, result oriented;

Willingness to learn, fast learner, independent and mature;

Systematic and able to manage database system efficiently;

A team player with excellent interpersonal & communication skills;

Numeric, analytical, high degree of accuracy and accountability;

Proficient in Microsoft Office Applications and strong in MS Excel.

Responsibilities

• Develop, refine, and implement state-of-the-art algorithms for product research and development or solutions via ensemble or artificial intelligence model workflow.

• Build APIs to host models as a microservice / container

• Perform architectural/technical design, technical prototyping, development, and reviews

• of sophisticated data/algorithmic pipelines

• Communicate and negotiate technical/analytical solutions and architectural designs with diverse stakeholders

• Staying abreast of developments in data science

• Write Technical Documentation

Requirements

• Advanced degree in a quantitative discipline (e.g., statistics, computer science, applied mathematics, or similar) or equivalent practical experience with 5 years of industry experience.

• At least 3 years of experience working with Python, Pytorch and TensorFlow or relevant experience in data science team where the analytical solutions are deployed/integrated into mature production systems.

• Experience with

1. Univariate and multivariate Linear models, machine learning and deep learning models.

2. Machine learning Operations (MLOps):

3. Exploratory data analysis (EDA)

4. Data Prep and Feature Engineering

5. Model training and tuning

6. Model review and governance

7. Model inference and serving

8. Model monitoring

9. Automated model retraining

Licence No: 12C6060

Responsibilities:

• Social Media/Digital Marketing: create & monitor content for several platforms at once.
• Provide strategy on delivering content to the right audience on the right channels. (Facebook/Instagram/Google/TikTok)
• Follow brand guidelines to execute a wide variety of activities that involve branding, advertising, social media, partnerships and more.
• Create and design promotional material including posters, brochures, advertisements and other types of print and online media.
• Plan and develop integrated marketing strategies to increase lead generation and drive brand awareness, engagement and conversion. Frequently encompassing both digital and offline media.
• Brainstorm, plan strategies and execute innovative social media campaigns for multiple platforms according to brand guidelines.
• Coordinate and assist in any photography or videography needed in the execution of marketing campaigns and social media content.

Requirements:

• Degree / Professional Qualification in Marketing, Business, Communication Design, Video or related discipline
• Minimum of 1- 2 years of relevant experience working in relevant field
• Creating and publishing creative content for multiple platforms should be second nature to you (Facebook, IG, Youtube, Tiktok, Google)
• Experienced with Facebook Ads Manager or Google Ads
• Basic design and image editing skills.
• Very meticulous, organised and digitally savvy.
• Works well in both team and individual settings.
• Strong command of language, written and spoken.
• Proficiency in Adobe Illustrator, Photoshop, Lightroom.
• Big pluses for Video editing knowledge / experience in Hubspot / SEO article writing.
• 5 days work per week.
• 9am to 6pm.
• Working location.

Service Desk Engineer (Server Infra and Apps Monitoring) | $ 3200

· Daily statistics gathering and reporting

· Email management

· Ticket management

· Create Incident ticket upon email request or when Incident Manager declared an incident via HDC Alert chat

· Create emergency request (if urgency level is high)

· Escalation of any urgent server issues, network, PAM issues received through email to respective team or system duty engineer for attention. (*) Incident ticket will be raised if stated in email or advised by incident manager

· Process and create change request, service request and incident tickets requested by users either by email or telephone

· Updating and routing of SR, CR and INC tickets

· Jira portal management

· Manage and update Service desk dashboards, and assign cases to respective teams

· Support ECAB information checking, and review process

· Calls management (Landline, Skype Call, SD Support phone)

· Daily report consolidation and broadcasting

· Broadcast and Announcements

· Formulating, updating SOP, WI process and knowledge base

· Report generation and analysis

Requirements / Qualifications

· Possess a Professional certificate/ NITEC/ Diploma in Engineering (Computer / Telecommunication), Computer science / Information Technology

· Prior experience in service desk environment and Data Center preferred.

· Experience in MS Windows environment and application support.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275