Responsibilities

• Lead and coach a team of specialists to achieve desired levels of performance and quality for seamless delivery of daily Benefits and L&D operational matters.

• Oversee the insurance claims processing to ensure the claims are timely processed by insurer.

• Act as an advisor and provide guidance to the team for related escalations or issues that arise.

• Support monthly Divisional Service Level Agreement (SLA) statistical reporting to effectively present trends and team performance indicators and assist in other ad-hoc statistics report where applicable.

• Drive process improvements and system enhancements within the team for efficiency and effectiveness and ensure in compliance with relevant local employment regulations and company policies.

Requirements

• Degree in Human Resource or Business-related discipline.

• More than 6 years of HR experience with minimum 3 years relevant to benefits and/or L&D operations.

• Understanding of HR benefits practises and employment laws and regulations.

• Strong interpersonal and communication skills to build strong relationships with stakeholders.

• Supervisory experience is preferred.

• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.

• Self-driven, strong adaptability, meticulous and ability to prioritise work.

Licence no: 12C6060

• Manage FileShareServer Migration to Sharepoint Online Project
• Establish and build Group SharePoint Online Platform & Architecture
• Upskill Competencies of Users, Site Owner and IT Admins.
• Schedules and conducts status meetings with involved staff and management, to ensure timely completion of project tasks and addressing and resolving problems that could prevent timely completion of the project.
• Prepares, provides, and communicates progress reports on project status for staff and management review.
• Manage risks, issues, and implementation plan to ensure high quality implementations.
• Manage and coordinate resources including hardware, software, human resource facilities and logistics required for project.
• Review SharePoint Online Platform setup that it meets the requirement of security, usability, scalability, sustainability and maintainability
• Review project documentation and project approach to ensure that it meets our scope requirement, conforms to quality management process and to ensure a successful change management program to increase SharePoint Online adoption and knowledge of our End Users.

Requirements

• Degree / Diploma in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 5 years of experience in IT and have a keen appreciation of business needs and strong interest in business processes
• Strong knowledge on Administering Windows IIS, Microsoft SharePoint
• Strong experience with Governance, Framework, Data migration and User Change Management of SharePoint
• Experience in SharePoint administration, SharePoint design, configuration security implementations.
• Strong experience in managing/administering of SSL certificates
• Able to understand, appreciate and translate business problem into solutions
• A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership
• Strong stakeholder management including vendor management
• Good business acumen and ability to negotiate with business partners
• Strong customer orientation and able to manage customer expectations
• Ability to work under pressure on exciting projects and possess strong interest, passion in technology and its application
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment
• Demonstrate strong analytical, problem solving, communication and attention to detail
• Ability to adapt in a fast-pace environment
• Independent and team player
• Perform as an all-rounder, with demonstrated ability to wear multiple hat to drive both technical as well as project management.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Job Description :

• Dedicated onsite Lead reporting to Service Delivery Manager
• Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met
• Monitor all team members’ performance and provide necessary advice and guidance
• Organize regular meetings and trainings to share with team members new techniques and methods to fulfil the SOP’s and SLA requirements
• Perform regular check of the operations to discover areas of weaknesses and fortify them
• Work alongside with the Service Delivery Manager, Service Desk Lead and customer resolver group on the service quality and improvement plan
• Submit reports on a regular basis to the Service Delivery Manager and customer management
• Provide solution to any complex IT issues escalated by the team members
• Suggest appropriate technologies to customers to be adopted to meet present and future demands of the business
• Perform regular appraisal of team members’ performance and devise strategies to help with improvement
• Analyse and provide new ideas for service improvement
• Manage staff movement and keep track of daily attendance and activities
• Perform other task that may be assigned by the Service Delivery Manager to fulfil customer satisfaction
• Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
• Support all business areas with technical expertise and provide outstanding service to end-users
• Implement and execute the SOP to ensure customer satisfaction

Job Requirements:

• Diploma or bachelor’s degree in information technology/information system/computer science. Business IT or other relevant disciplines.
• ITIL 3 or 4 Foundation Certified preferred.
• More than 5 years IT outsourcing experience with proven track records preferred
• Strong customer service focus. Self-motivated and proactive in resolving issues and identifying new opportunities on account.
• Ability to work in a team environment.
• Communicate clearly with technical and non-technical audiences, both verbally and written.
• Strong organizational skills and ability to prioritize tasks among many competing requests.
• Strong analytical and problem-solving skills, combines with the ability to provide quick resolution to problems.
• Effective interpersonal skills, both written and presentation.
• Professional attitude and demeanour.
• Possess a full and broad understanding of services including EUC, System and Network technologies.
• Technical knowledge in IT technology (EUC, System, Network, Backup/Restore).
• Strong Technical knowledge in Windows OS, Power Shell Script, etc. IT Services Management experience.

General Responsibilities:

• Assist educators in preparation of learning materials for lessons and other related activities. If needed, assist in procurement of materials.
• Organise and oversee inventories, ensuring items / equipment are well replenished
• Maintain cleanliness of assigned labs.
• Assist in science-related activities, eg. experiments, recycling programmes, CCAs, enrichment classes etc.
• Assist in any other duties as assigned.
• General administrative duties in the general office, such as manning the counter, filling and distribution of materials.

Requirements:

• Pleasant personality with good knowledge on Science apparatus and equipment.
• Possess experience with Dataloggers.
• Possess good communication and writing skill.
• Basic Computing skills - MSOffice Applications.

Specifications:

• Location: Yishun
• Working Hours: Weekdays, 7.30am - 2pm. 30-hr work week.

Job Summary:

• Industry: Healthcare
• Working location: Sengkang
• Employment type: Permanent, full-time

Job Responsibilities:

• Assist in the management of facilities and systems, which includes project management of new building construction, maintenance of existing structures as well as development of programmes for planned maintenance and services.
• Manage service partners and contractors as well as provide technical advice to user departments.
• Coordinate fire safety and Green Mark-related tasks to ensure statutory compliance, investigate safety incidents and prepare reports.

Job Requirements:

• Bachelor's Degree in Mechanical / Mechatronics / Marine Engineering with preferably 3 years of relevant experience in handling M&E or Electrical systems
• Extensive experience in Air Conditioning and Mechanical Ventilation (ACMV) and service provider contract management would be highly advantageous
• Proficient in design calculation, cost estimation, preparation of plans and detailed engineering design
• Able to communicate effectively, establish priorities and multi-tasking

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

• Location: Central / West
• 5 working day
• Office Hours
• Salary: $3,500 - $4,000
• Attractive Benefits: AWS, Variable Bonus, Medical Benefits and more

Overview:

Our Healthcare client is looking for energetic and highly motivated Individual to join their fast-growing industry as Executive, Clinical Operations. The successful candidate will contribute to the development and implementation of strategies aimed at seamlessly integrating care delivery in the organisation.

Job Description:

• Collaborate with stakeholder and management in the organisation in planning, executing, and reviewing work plans and projects.
• Monitor the operational performance of the clinic
• Perform data analysis techniques to examine referrals, workload, utilization, and other key metrics.
• Provide secretariat and other administrative support

Job Requirement:

• Minimum Degree
• Prior experience in the healthcare sector will be advantageous
• Training will be provided to candidates without prior experience.
• Good with numbers and data interpretation

For candidates with more working experience, they may be considered for more senior position

f you are ready to take on a challenging yet rewarding role in clinical operations, please send in your resume in Microsoft Word format by clicking “APPLY”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Overview:

The Printing Assistant is responsible for the preparation of materials such as study resources / worksheets / examinations papers for the school. The candidate plays an important role in supporting the school's operation through assisting in the setup, operation, and maintenance of printing machinery and providing general support.

Roles & Responsibilities:

• In charge of Processing & completing all printing requests from the staff for School Materials and Papers.
• Preparing and verifying documents.
• Tabulating & submission on a monthly basis the amount of printing/meter reading carried out using the machines.
• Managing Printing records and statistics.
• Ordering and replenish the consumables associated with school supplies and printing needs.
• Managing & ordering school inventories and consumables.
• General administration to support Admin Team and adhoc tasks

Requirements:

• Comfortable in operating printing-related machines.
• To display traits such as service oriented attitute.
• The ability to complete tasks within deadlines.

Specifications:

• Contract Basis
• Location: Admiralty, Woodlands
• Working hours: Weekdays, 8am to 5 pm

Job Summary:

• Industry: Healthcare
• Working location: Novena
• Working hours: 8 am - 5.10 pm (Mon - Fri), 8 am - 12 pm (one Saturday per month)
• Employment type: Permanent, full-time

Job Responsibilities:

• Work closely with other Business Office sections staff and other department staff to ensure all patient billing activities are completed in a timely, accurate and proper manner.
• Check bills for completeness and accuracy, and claim all bills from CPFB/Medisave Approved Integrated Insurance Companies and Government Ministries on a timely basis.

Job Requirements:

• Min. Diploma
• Good interpersonal and communication skills
• Possess initiative and able to work independently as well as in a team
• A keen eye for detail coupled with the ability to think and react quickly

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Overview:

The appointed officer will be assigned to the front desk, being the first point of contact of all visitors, students, staff and parents, ensuring the smooth operations in the school.

Job Scope:

• Provide assistance to students at sick bay.
• Assist with data entry, filing, or any other administrative support tasks.
• Assist with daily office operations such as checking on deliveries, liasing with teachers on parents’ queries, following up on student absenteeism and other simple administration tasks such as photocopying and laminating.

Requirements:

• Knowledge of MSOffice Applications and use of IT systems. (To be specified in CV)
• Minimum 2 years of experience in customer service and/or administration work.
• Display initiativeness and be resourceful to handle challenging situations.
• Preferably possess valid First-aid certification and worked in school-related environment.

Specifications:

• Working hours: 42hrs per week, earliest starting time from 7am*.

* Location: North-East x2 Openings, East x1 Opening: Please refer to screening question and choose the option relevant to you.

Overview

The candidate will be primarily responsible for the development, maintenance, and support of Salesforce platform. The staff shall work closely with the project and technical teams, business users and other stakeholders.

Duties & Responsibilities

• Design, develop, maintain & enhance components in Marketing Cloud (Engagement, Personalization) and Education Cloud.
• Prepare technical documents.
• Adhere to SDLC process laid out by NUS IT.
• Ensure deliverables complies with NUS policies.
• Perform bug and security fixes.
• Perform system testing (Unit Test, System Integration Test and User Acceptance Test).
• Assist with load testing.
• Provide production support on issues reported by users.

Requirements

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• Minimum 4 years of relevant experience in Salesforce development and system maintenance support.
• Experience working on Marketing Cloud is a plus.
• Proficient in APEX, LWC, Flow, jQuery, HTML5, CSS and Web Services (SOAP, RESTful).
• Good communication skills, ability to communicate effectively with technical team and users.
• Good analytical and problem-solving skills.
• Having good coding habits is a plus.
• Able to both work independently with minimum supervision and collaborate with multiple teams.
• Experience in Higher Education industry, especially student administrative systems, will be a plus.
• Be able to demonstrate professionalism, innovation, resilience, excellence, respect, and integrity.

Overview

Our Healthcare Client is seeking a Executive to oversees daily operations, facility management, compliance, safety, vendor coordination, and staff supervision to ensure smooth, efficient healthcare institution operations.

Key Responsibilities:

• Assist the Operations Manager in managing daily operations and manpower planning.
• Lead and mentor staff across Facilities Management, Repairs, Fire Command Centre, and Transportation units.
• Ensure compliance with all regulatory, safety, and environmental standards (MOH, NEA, BCA, SCDF).
• Oversee facility inspections, maintenance, and manage vendor contracts.
• Handle budgeting, invoices, POs, and assist in financial planning.
• Drive process improvements and technology enhancement initiatives.
• Ensure workplace safety and respond promptly to emergencies.
  

Requirements:

• Minimum Diploma/Degree in Business, Building, Facilities Management, or Engineering
• No experience required as training will be provided
• Excellent interpersonal, organizational, and negotiation skills.
• Proficiency in Microsoft Office Skills

For candidates with more working experience, they may be considered for more senior position

If you are a dynamic and responsible individual with a passion for operations, compliance, and facility management, we invite you to send your resume in Microsoft Word format by clicking “Quick Apply.”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Roles & Responsibilities

We are looking for an enthusiastic and capable retail sales consultant for a high-end furniture retailer. This is a multifaceted role that combines sales expertise, interior design capability , product knowledge, and customer service. Weekend and PH working is a must. Here are the key tasks and responsibilities:

1. Customer Engagement and Design Proposals

• Greet and assist customers in a warm and professional manner.
• Understand the product range and assess customer preferences and needs.
• Offer personalized recommendations and solutions to meet customer requirements.
• Generate leads and communicate with customers via WhatsApp, Facebook, and Instagram.
• Take responsibility for creating and curating social media content to represent the brand.
• Utilize design software to illustrate furniture layout options for customers.
• Provide expert advice on interior design solutions tailored to the customer’s space and style.

2. Sales Performance

• Achieve or surpass sales targets and performance quotas.
• Upsell and cross-sell complementary products to maximize revenue opportunities.
• Ensure accuracy and efficiency in processing sales transactions.

3. Product Knowledge

• Maintain comprehensive knowledge of all products, including materials, craftsmanship, features, and benefits.
• Stay informed about new product launches and trends in the luxury furniture market.
• Effectively communicate product details to customers and provide in-depth explanations.
• Support the marketing team by assisting with creatives and design materials for promotional efforts.

4. Store Presentation

• Ensure the showroom is visually appealing, well-organized, and aligned with the brand’s luxury image.
• Manage product displays to maintain a high standard of presentation and ensure the store layout is inviting.

5. Customer Service

• Address customer inquiries, requests, and complaints with professionalism and care.
• Provide comprehensive after-sales support, including follow-ups to resolve post-purchase issues.
• Build and maintain long-term relationships with customers to drive repeat business and customer loyalty.

6. Administrative Duties

• Maintain accurate and organized sales records, customer profiles, and follow-up details.
• Regularly update the company’s CRM system to track customer interactions and sales progress.
• Collaborate with the stockroom to manage inventory levels and ensure product availability.

7. Team Collaboration

• Work closely with team members to achieve collective store goals and objectives.
• Participate in team meetings, training sessions, and ongoing development activities.
• Share best practices and foster a positive, supportive team environment.

Qualifications and Skills:

• Previous experience in retail sales, particularly in high-end furniture or interior design.
• Strong understanding of interior design principles and graphic design abilities.
• Proficiency in using design software to create customer proposals.
• Excellent communication, interpersonal, and customer service skills.
• A passion for high-end furniture and the ability to build strong, lasting customer relationships.
• Self-motivated, goal-oriented, and able to work in a dynamic retail environment.
• Availability to work weekends and public holidays.

This role offers the opportunity to combine your design expertise, product knowledge, and customer service skills in a prestigious high-end furniture retail environment.

Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

Strong leadership, communication, and financial management skills. Ability to work under pressure.

Passionate about food and service, detail-oriented, and a creative problem-solver.

Job Description：

1. Handle company daily transaction records and filling

2. Reconcile sales and inventory report of group company

3. Reconcile financial transaction with data in marketplace

4. Handle monthly closing Financial report of group company

5. Handle group company monthly tax rekap, tax billing and tax reporting

6. Direct report to FAT Supervisor

Requirements：

1. Bachelor’s Degree in accounting, finance with more than 5 years experience in accounting & tax of trading company/e-commerce

2. Proficient in Microsoft office and accounting software such as Xero,Quickbooks etc

3. Good knowledge in group company taxation

4. Strong communication skill with detail and result oriented

• General administrative duties including to provide full spectrum of administrative support to the Director/Manager
• Receptionist duties (Handle incoming calls, fax & email enquiries)
• Data entry of information into the system
• Filing of documents and maintenance of records for easy retrieval and accurate documentation to facilitate information flow
• Processing of petty cash claims, issuance of purchase orders and work orders
• Keeping track of all office equipment and liaise with external suppliers or subcontractors for information and quotation
• Liaise and coordinate orders with customers
• Follow-up and coordination of tasks with internal and external stakeholders
• Setup the training/ meeting room for training/meeting/presentation sessions
• Assist in organizing company functions and meetings
• Maintenance of copier, shredder, laminator, and other company machines and equipment

Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

Strong leadership, communication, and financial management skills. Ability to work under pressure.

Passionate about food and service, detail-oriented, and a creative problem-solver.

• Responsibilities:Conducts intraoperative neuromonitoring procedures intra-operation
  Ensures high-quality patient-related procedures adhering to guidelines and technical standards.
  Proficient in technical aspects of intraoperative neuromonitoring.
  Performs procedures such as evoked potentials (EP), electroencephalograms (EEG), and electromyography (EMG).
  Works independently with indirect supervision from a physician.
  Analyzes data during recording to ensure valid and interpretable information.
  Knowledgeable in clinical neurology
  Available for after-hour calls for urgently needed procedures
  Monitors neurophysiologic central/peripheral functioning throughout operative procedures and communicates clinically significant events
• Qualifications:Relevant certification or experience
  Proficiency in intraoperative neuromonitoring techniques.
  Strong communication skills.
  Ability to work independently and collaboratively with medical staff
• Purpose: To detect injuries during surgical procedures using electromyography, electroencephalography (EEG), and other monitoring technologies.
• Transport allowance/Grab card. Phone allowance and case allowance.

Duties and Responsibilities:

Corporate Comms, Social Media and Branding

· Undertake editorial and production tasks including editing, writing, and producing in alignment with ASME’s communications strategies. This includes the production of e-newsletters, annual reports, publications, speeches, media releases, etc.

· Produce and post digital content for ASME’s social media accounts.

· Ensure and maintain brand consistency for all company materials and collaterals.

Stakeholder Relations

· Support and/or organise stakeholder initiatives such as corporate visits, focus group meetings and dialogues, etc.

· Provide logistical and administrative support for events such as Council Meetings and AGM and Media Relations

· Media engagement for the publicity of the organisation’s activities.

· Draft news releases, craft media replies and coordinate media interviews.

· Maintain a current media database.

· Monitor news coverage on the organisation, executive council members and related industry news.

Event Comms

· Execute communications plans for key events.

· Develop and produce event promotional collaterals and videos.

· Provide other event support such as photography and emcee duties as assigned.

· Provide general administrative support as required.

Requirements:

· At least 1 year of relevant experience in corporate communications, public/media relations or related positions.

· Tertiary education in Mass Communications, Social Science or related disciplines.

· Strong artistic and aesthetic sense would be an advantage.

· Knowledge and a keen interest in current affairs.

· Ability to work independently and with a team.

· Thrives in a fast-paced environment and able to handle the pressure of meeting tight deadlines.

· Self-motivated and resourceful with good multitasking and organisational ability.

· Strong project management skills.

Job Description:

• Registers clients, as appropriate to clinic operations

• Answers WhatsApp messages, inquiries from clients and others; answer calls as appropriate, and/or schedules appointments

• Respond to clients queries.

• Arranges logistics for prescribed tests

• Supports day-to- day unit clinical and administrative operations.

• Dispensing plans for the clients

• Payment collection

• Obtains and verifies client billing information, processes patient accounts, and maintains records.

• Assisting practitioner in procedures - training will be provided

• Assists in maintaining the cleanliness and serviceability of the clinic

• Process billing, and payments using card terminals and maintain product stocks.

Requirements:

- No age limitation

- Nursing experience preferred

- Able to operate MS Word, Excel (training on using clinical software will be provided)

- Possess great ability to communicate and relate with other people

- Willing to learn and willing to receive constructive feedback

- Have the passion to help others

Clinic operating hour 9am-5pm Monday to Friday.

Clinic is located at City Hall MRT

Our Snr Reliability Engineers have experience in using Physics-of-Failure based approach to develop and implement both analytical and empirical approaches for product quality/reliability risk identification and assessment during product design, manufacture as well as deployment stages. They drive AWS application-specific requirements in carrying out both lifecycle environmental and operational stress driven risk analysis, including thermal, electrical, chemical and mechanical stresses so to identify overstress and fatigue-related product weaknesses. Evaluate product design quality/reliability risks and assess electronics manufacture process related quality/reliability issues.

They drive critical component identification and the associated vendor selection and qualification requirements. Using their knowledge of process capability for electronic component production as well as system-level performance requirements to establish critical to quality and reliability metrics, they develop datacenter system level reliability model and related reliability quantification and risk analysis for datacenter configuration optimization.

During sustaining stage, you will be responsible for monitoring product performance in the field and will be responsible to drive root cause analysis of any critical failures and the associated corrective and preventive actions. You will drive effective vendor auditing and quarterly review process to drive the continuous improvements of datacenter availability.

As an SME in the reliability engineering field and product reliability leadership, as well as business negotiations and program management, you will conduct problem analysis and solve as well as communicate with vendors.

In this role, you will be required to travel within APAC and internationally.

Key job responsibilities
Here are the key role responsibilities for this role :

• Proactively drive reliability risk identification, assessment, and mitigation for critical data center infrastructure equipment
• Conduct comprehensive root cause analysis of any critical equipment failures in the field
• Collaborate cross-functionally with internal and external partners to influence product specification, design, and reliability qualification
• Develop and maintain data center infrastructure reliability models and quantify reliability risks
• Monitor field performance and drive ongoing reliability improvements
• Serve as a subject matter expert and provide technical leadership on reliability engineering best practices

Basic qualifications

• Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
• 8+ years of Reliability Engineering work experience in high reliability industry
• 5+ years of experience with failure analysis activities and root cause analysis
• 5+ years of experience with accelerated life testing, stress analysis and finite element analysis

This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams.

Key job responsibilities
As a Customer Operations Lead, whilst leading program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience. This is a customer-facing role and requires professionalism, excellent communications, and a passion for always providing customers with the best customer service possible. Your activities will include (but are not limited to):
• Serve as the program manager for all orders within the assigned region, partnering with leadership teams, Operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
• Lead all scheduling and coordination efforts, to include formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
• Serve as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to all applicable teams and partners
• Program manage efforts related to transferring assets across state/province and/or country lines, partnering with applicable internal and external teams to minimize delays in the delivery of required materials/assets
• Partner with and/or supporting third-party contractors to enable a seamless client experience while meeting established SLTs
• Act as point of escalation for contractors, technicians, and transportation vendors; trouble-shooting issues as they arise
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all stakeholders are aligned around expectations and next steps at all times
• Leverage data to track operational efficiencies, and develop mechanisms and processes to further enhance operations, as appropriate; Partner with leadership and SME teams to implement improvements to internal/external processes
• Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
• Work cross-functionally and across Amazon teams to identify and apply best practices and continuous process improvement efforts
• May participate in efforts to train and/or mentor new employees, ensuring a consistent focus on best-in-class client servicing
• May lead larger projects that require cross-functional alignment and support, including large-client installations, global-reaching business initiatives, and/or development of mechanisms to support growth
• May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations

Basic qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of experience with data center equipment and rack build/installation efforts
• English language proficiency is required (speaking, reading, and writing)

DUTIES AND RESPONSIBILITIES

Market the programme to SMEs, institutions of higher learning, students and external partners through telemarketing and events including career fairs, talks, field trips, etc.

Handle inquiries on programme from external parties

Evaluate applications based on the programme criteria

Conduct interviews, shortlist candidates and facilitate matching between applicants and participating companies

Follow-up and monitor the status of applicants, study award matches and grant funding through working closely with participating companies

Provide day-to-day administrative support which includes collation of information, processing applications, maintenance of applicants’ database and records, generating reports, preparation of documents and filling, etc.

Other ad-hoc duties assigned

REQUIREMENTS

Preferably a Diploma holder with at least 1-2 years of working experience. (Fresh Graduates may apply)

An extrovert and vibrant personality would be an value - add

Posses strong planning and organizing skill

A good team player and results-oriented

Proficient in MS Office Applications: Word, Excel and Powerpoint

Responsibilities

• Assist in daily finance operations (includes payments, receipts, AP & AR transactions);- Assist in partial/full set of accounts and prepare balance sheet schedules and ensure timely, complete and accurate recording of accounting entries into MYOB accounting system;
• Posting of month-end closing journal entries;
• General office administration such as: filing, scanning, photocopying, archiving, office supplies;
• Assist in preparing documents for submission of government grant claims;
• Manage and handle documents, records and maintain an organized filing system.
• Any other ad hoc duties as assigned by Manager in-charge

Requirements

• LCCI or Diploma in Accounting;
• Proficient in Microsoft Excel and Word
• Fast learner with strong sense of initiative & good communication skills- Able to work independently with minimum supervision