Responsibilities:

• Spearhead and steer the seamless flow of operations.
• Monitor and optimize daily operational activities with effective workforce planning.
• Handle the allocation of daily tasks, including meticulous scheduling for technicians, taking into account their location, duties, and leave arrangements.
• Proactively assess and incorporate continuous improvements in delivery methods.
• Facilitate daily meetings at the workshop and disseminate essential updates to the team.
• Collaborate closely with technicians to tackle on-field challenges and find practical solutions.
• Establish effective communication channels with the sales team to ensure top-tier service delivery to customers, with a focus on quality equipment and skilled personnel.
• Enforce company policies and safety protocols through effective communication and implementation.
• Ad hoc duties as assigned

Requirements:

• At least a Diploma/Degree in Mechanical Engineering or equivalent
• At least 5 - 8 years of operations experience preferably from Oil & Gas industry bacground
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Promotes and maintains patient health by providing services under the supervision of a physician.

• Implement therapy directives.

• Performs therapeutic procedures.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

Installation Manager

Responsibilities:
Responsible for planning, coordination and managing installation activities for metro rail projects

Requirements:
Qualification: Degree/Diploma in mechanical/electrical engg
Experience: min 5 years in installation or maintenance field, CCTV
Experience in the railway industries will be an added advantage
Independent and self-motivated with good initiative and communication skills and team player
Able to travel overseas when required

Key Responsibilities

• Ensure timely and accurate recording of fixed assets, including additions, transfers, disposals/retirements and construction in progress.
• Ensure assets are capitalised in accordance with the institution’s accounting policies and compliance with the Financial Reporting Standards (FRS).
• Perform fixed assets reconciliations and depreciation computation.
• Assist in fixed asset analysis or reporting.
• Coordinate/perform the yearly asset sighting exercise.
• Provide advisory to user Divisions on fixed assets processes to ensure compliance with relevant policies.
• Liaise with internal and external auditors.
• Carry out any other ad-hoc projects as assigned.

Job Requirements

• Diploma/ Degree in Accountancy or related discipline.
• Minimum 4 years of relevant experience in financial operations, preferably with working experience in Fixed Assets function.
• Proficient in Microsoft Excel and SAP ERP System.
• Meticulous with a keen eye for details.
• Good interpersonal and communication skills.
• A highly motivated and independent individual.
• A good team player.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Responsibilities:

• Identify potential business opportunities and diligently pursue to successfully close sales.
• Cultivate and sustain positive working relationships with both new and existing customers, as well as other stakeholders.
• Conduct regular follow-ups with existing customers to uphold quality standards.
• Formulate proposals and deliver impactful sales presentations.
• Deliver consistent reports to the management team, detailing market trends, customer movements, and sales activities.

Requirements:

• Min Diploma in IT or it's equivalent
• At least one year related sales experience
• Good Account Management Skills
• Good communication and interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Overview: The Healthcare Operations Manager is responsible for managing the operational aspects of healthcare facilities or organizations.

Key Responsibilities:

1. Strategic Planning: Manage the operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

2. Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

3. Resource Management: Manage and ensure that the allocation and utilization of resources, including staff, budget, and equipment, ensure optimal efficiency and effectiveness.

4. Quality Assurance: Assist in implementing quality assurance programs to ensure the delivery of high-quality patient care.

5. Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback.

6. Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

7. Emergency Preparedness: Assist in managing the emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Qualifications:

• Degree in healthcare administration, or a related field.
• Preferably with experience in healthcare industry
• Knowledge of healthcare regulations, accreditation standards, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt to a dynamic healthcare environment and drive positive change.

Job Title: Accounting Manager

Salary: $4,000 to $4,500 (Negotiable)

Responsibilities:

1. Prepare full sets of accounts for the Group of companies and related entities, ensuring timely and accurate submission of monthly financial statements, intercompany balances, bank reconciliations, and supporting schedules.
2. Perform consolidation for 2 group of companies on a quarterly basis.
3. Prepare and reconcile quarterly GST Submission with the financial system.
4. Manage Corporate Tax matters
5. Collaborate with the Company secretary to ensure compliance with local regulations.
6. Oversee and ensure the proper and accurate entry of accounting transactions in Accounts Receivable (AR) and Accounts Payable (AP) by the accounts executive on a timely basis.
7. Perform ad hoc financial duties as assigned.

Requirements:

1. Minimum Diploma in Accounting or equivalent.
2. At least 3 years of full sets experience in the Food & Beverages Industries.
3. Good working knowledge of accounting principles.
4. Hands-on experience with accounting systems.
5. Proficient in Microsoft Office (Outlook, Excel, Word).
6. Self-motivated and a good team player with excellent interpersonal and organizing skills.
7. Meticulous and ability to work under pressure.

Note: Candidates must be hands-on and possess a strong background in accounting, specifically in the Food & Beverages Industries. The ability to handle diverse responsibilities, including corporate tax matters and compliance with local regulations, is crucial. The ideal candidate should be meticulous, self-motivated, and capable of working under pressure. The salary is negotiable based on experience and qualifications.

If you believe you meet the requirements and have what it takes to contribute to our expanding Group, we invite you to apply for the position of Accounting Manager.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Responsibilities:

• Generate revenue and profit in a fast-paced and target driven environment, liaising with clients, on-boarding new clients, identifying new business opportunities, and successfully closing deals, hitting and exceeding KPIs.
• Build, organize and manage the business development team.
• Develop and implement effective sales strategies to proactively pursue leads, achieve revenue targets and expand market share through strategic prospecting and networking.
• Cultivate and maintain strong relationships with high-net-worth individual and institutional clients in the Forex and CFD Institutional liquidity Market.
• Stay abreast of industry trends, market dynamics, and competitor activities, setting budgets for sales & marketing expenditure for the team
• Collaborate with internal teams, including product development, marketing, and customer service, to ensure a seamless client experience.
• Other tasks delegated by the management.

Qualifications:

• Bachelor’s degree in Finance, Business, Marketing or related discipline.
• Minimum 5 years of industry-related business development experience
• In-depth understanding of financial markets in Forex and CFD brokerage, liquidity solutions, trading technologies and risk management is essential.
• Good communication skills in Mandarin to liaise with Mandarin stakeholders

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Sales Project Assistant Manager to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Project Assistant Manager:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales in related industry
• Stong connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description:

• Manage and oversee project quality to ensure compliance to codes, standards, regulations, equipment specific specifications, and QMS requirements.
• Advancing quality achievement and performance improvement throughout the organization.
• Managing the development and implementation of the QMS for planning, fabrication, inspection, documentation, and operations activities including:Planning duties within the QA/QC staff and related work schedules;
  Establishing service standards for end users (i.e., internal department or external customer);
  Identifying and developing QA/QC personnel certification requirements and continuing education/training needs;
  Providing leadership, mentorship, and direction of all QA/QC personnel.
  
• Taking full responsibility for hold-point releases once all QMS functions have been completed and the equipment is ready to go into the next work stage.
• Developing and implementing risk-based inspection (RBI) activities and processes, using API 580 and other similar programs to develop internal standard practices.
• Managing plant integrity through a failure analysis reporting system and following up on recommendations.
• Oversee supervision of all visual inspections and NDE, including 3rd party subcontractors.
• Managing inspection, NDE, and testing plans for new construction, repair work, and alterations.
• Identify and develop solutions to correct inspection function deficiencies.
• Manage construction processes, plant equipment, inspection and NDE personnel certification and QMS internal audits.

Job Requirements:

- Education level: min. Degree in Civil and/or Construction Engineering

- Able to read structural drawings well

- Keen eye for mistakes and detail oriented.
- At least 5 year(s) of working experience

-Experience with managing field engineering, inspection, and NDE related to all QA/QC functions.

-Experience in project planning, execution (construction realities), management, and communication with all engineering groups.

- Good command in Microsoft office skills. (i.e. Excel, Words, Powerpoint, Outlook)

- Possess strong leadership skill that is able to self-motivate and take initiative to troubleshoot production issues.

-Able to start work immediately or within short notice.

Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager role

As a Major Incident Manager, you will take ownership of ensuring technology services from minimal disruptions, and other service impacts by leading service delivery teams restore services quickly, safely and sustainably.

Through education and collaboration, you will ensure adherence to Major Incident Management Process by all relevant stakeholders.

In this role, you may expect to take ownership of;

• Leading the Response, Consolidation, Recovery and Restoration phases of major incidents;
• The delivery and management of Major Incident Communications;
• Leading Incident Review processes, and driving the associated change initiatives;
• Partnering with key stakeholders - Service Delivery Managers, Technical Incident Teams, Change & Problem Management teams to identify and propose workarounds;
• Engaging with the Problem Management group, where root cause is unknown at the time of service restoration.

About You

• Min 7 years of experience in Incident Management
• Good experience working with ITIL framework
• Excellent communication skills
• Experience in handling both infrastructure and application related incidents / problems
• You're a process driven, clear communicator and skilled problem solver, able to navigate through ambiguity in a calm and methodical manner to make data driven, risk sensitive decisions.
• Your ability to rapidly identify and engage the correct colleagues, and lead a response team through a major incident will be essential to your success in this role.
• As an ITIL qualified professional, you will drive best practice outcomes in line with our Group values and the expectations of our customers.

Interested candidates please email your resume to [email protected]

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

RESPONSIBILITIES

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Cluster Heads,Product Mgrs, STMs and etc.

Other Responsibilities

· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

· RNF & CFMAS Certificates

· 2 years of experience in Relationship Management and Retail Banking

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management (of HNW Individuals) Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JD:

Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements

• Total and detailed account coverage of assigned accounts via white space analysis.

• Building and funnelling of sales opportunities via F2F, written and tele communication.

• Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.

• Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels.

• Build good rapport with relevant stake holders and C-levels across business units within assigned accounts.

• Formulate a good winning strategy and ensure participation for all major RFPs within the industry.

• Maintain good after sales service to existing customers to maintain retention.

• Provide timely reports

Job Responsibilities:

· Co-leading a team of tax professionals

· Assist in full range of tax services to ensure compliance with laws and regulations within APAC region

· Responsible for quarterly review and analysis of tax accounting

· Preparation of income tax and quarterly returns

· GST filing

· Reviewing of tax depreciation and withholding tax obligations where applicable

· Liaising with stakeholders

· Ensuring tax compliance

· Improving and helping out with automation of tax accounting processes

· Point of contact for all tax accounting related matters

· Adhoc tasks as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 5 years of relevant tax duties

· APAC exposure would be an added advantage

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Job Responsibilities:

• Preparation of full set month-end closing and daily accounting functions;
• Filing of all tax return and submission of books and schedules to BIR.
• Liase with government bodies.
• Prepare regular financial analysis, management reports, annual budgets and forecast, etc. with value-added analyses and recommendations
• Assist in coordinating auditing matters with external auditors;
• Perform updates on accounting standards to ensure compliance of corporate policies and statutory requirements;
• Support ad hoc assignments and projects

Job Requirements

• Degree, Higher Diploma or Diploma holder in Accountancy or above in related discipline
• At least 3 years of relevant experience in in energy industry preferable
• Experience in filing official documents to government departments and BIR (including tax return, SSS, Pagibig Philhealth ) preferable.
• Expert proficiency in MS Excel with some operational experience in SAP
• Good analytical and problem-solving skills, self-motivated and detail-minded
• With strong sense of responsibility and pro-active and a team player;
• Good command of both spoken and written English and local languages.
• Ability to work independently.
• Immediate available is highly preferred
• Work location in Philippines

Responsibilities:

• Leading the team members to deliver the highest quality of service to the guests.
• Responsible for the financial performance of the restaurant
• Responsible for preparing weekly reports for management.
• Inform the management of any matter concerning the execution of the restaurant operations
• Ensure all internal procedures are set up and execute accordingly
• Ensure the appearance and maintenance of the restaurant is at the highest level.
• Ensure that a high standard of service is delivered at all times.
• Handle escalated complaints and report all issues and complaints to the Company.
• Make hiring and termination recommendations to Management
• Support and cooperate with other functions to ensure maximum guest satisfaction
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organise and allocate the team for the setup and execution of functions and events.
• Conduct daily and weekly meetings to enforce good communication within the team.
• Be accessible and allocate appropriate time with guests.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
• Address all matters diplomatically and fairly.
• Always be aware of competitors, including their pricing and promotions and propose to management.
• Be fully aware of the licensing regulations and abide by these rules.
• Be fully aware of fire and safety regulations.
• Ensure the restaurant is functioning to maximum capability and organising regular training
• Coordinate all marketing requirements by Company.

Requirements:

• Minimum 6 years of relevant experience with 3 years in a managerial role
• Diploma/Degree in F&B / Hospitality or equivalent qualifications
• Acute financial management skills, strong business acumen and leadership skills
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Must be independent and self-motivated
• Able to work in a fast-paced environment
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Ability to thrive in a challenging environment
• Strong public relations skills for both internal and external

[Enrichment Centre]

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm
Salary: SGD 3,500 - SGD 4,500
Location: Tiong Bahru

Job Responsibilities:

• Provide support and assist the HR Manager in HR administrative tasks.
• Plan and execute strategic HR plans aligning with the organization's goals.
• Plan and implement HR policies and procedures ensuring compliance with labour laws and best practices.
• Checking and submit of monthly payroll and tax clearance.
• Submit monthly HR reporting.
• Plan and oversee the recruitment process and collaborate with Deployment Director / Assistant Director to identify staffing needs.
• Manage complex employee relations issues and promote a positive workplace culture.
• Implement and manage performance appraisal systems and provide guidance on performance reviews.
• Collect info on staff training needs, plan training programs, and oversee employee development initiatives.
• Manage compensation and benefits programs, including salary structures and market analysis.
• Ensure legal compliance and conduct audits to mitigate compliance risks.
• Plan and implement employee engagement initiatives.
• Promote diversity and inclusion in the workplace.
• Plan and manage the HR department's budget.

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• At least 2 years of experience in equivalent HR roles.
• Proficiency in recruitment and talent acquisition, performance management and employee development.
• Experience in budget management, compensation and benefits administration is a plus point.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are continuing our journey focusing on applying a product mentality to the way we build our products and ensure that we focus on our clients and their needs to build the right product at the right time. This role will be responsible for working with engineers to accelerate our ongoing migration of hundreds and thousands of cores to the public cloud. The set of products comprise of lightweight custom containers and a control plane for providing of compute in the public cloud.

Your Impact

We are looking for an experienced program manager who will maintain close relationships with our users and engineering teams. This team manages highly reliable, cloud enabled core scheduling platforms, managed file transfer service, grid compute platform, software distribution service and stateless compute platforms. We adopt the most appropriate approach to drive the firm and our clients towards desired growth. We want to apply the same approach to the way we build products and deliver customer-centric, best-in-class products.

HOW YOU WILL FULFILL YOUR POTENTIAL

• You will be an experienced and seasoned program manager, working cross-functionally to guide programs from conception through launch, growth and maturity by connecting different technical worlds to meet our customers at their needs. You will break down complex problems into steps that drive product development and release adopting the principals of growth from MVP / PoC
• This role offers a high profile opportunity to lead projects which involve various businesses and entities within the firm. You will have the opportunity to work with various teams in Technology, Securities, IMD, IBD, Technology Risk, Compliance and Internal Audit
• This role requires an experienced professional with proven program management and program delivery skills. Strong communication skills are equally important, as the role will involve working closely with team members in many other groups in the firm
• Managing the program end to end lifecycle from concept to design, PoC, testing, support and finally product end of life
• Be a ruthless prioritiser while balancing the needs of customers and stakeholders while being transparent about your prioritization and roadmap process
• Managing the initiation, planning, execution, monitor/control, and close out of workstreams

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• STEM degree and equivalent practical experience building/shipping technical programs
• 7+ years of technical program delivery experience, including experience driving the product vision, design, and go-to-market strategy
• Demonstrated success defining and launching excellent products
• Demonstrated ability to communicate complex problems and technical solutions to all stakeholders
• Demonstrated success collaborating with design and engineering peers
• Proven ability to influence cross-functional technical teams
• Demonstrated experience in understanding the customer, product development, requirements analysis, planning and program strategy
• Must have experience with managing client expectations and communicating effectively with individuals at all levels of the organization
• Ability to translate business requirements into a product roadmap
• Strong analytical and problem solving skills
• Highly organized, attention to detail and excellent follow through skills
• Ability to work independently and with a team

Preferred Qualifications

• Program management formal qualification
• Solid technical foundation in software development and delivery
• Experience managing day-to-day technical and design direction
• Tech risk / compliance/ internal audit / regulatory engagement related experience

• verification of grant claims to ensure they are in accordance with the funding guidelines from fund sponsors;
• ensure accuracy of claim amounts with relevant supporting documents;
• raise invoices in Workday for disbursement to grantees for verified claims;
• prepare submissions to seek reimbursement from fund sponsors;
• monitor the timely submission of claim forms and audit reports by grantees and support audits and other matters related to grant administration.

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

We are looking for a Senior Manager, Strategic Partnerships, Business Development & Subsea Network Investments with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space.

The candidate should be self-driven, can learn quickly and influence decision-making across organizations.

In this position, you will work closely with various Keppel business divisions to gather, refine, and drive program goals to deliver various projects.

At Keppel, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we leverage telecommunication services. If you're looking for a place to make a huge difference, this is it.

Job Description:

• Business Development/ Strategic Partnerships/ Investments
  Team leader to lead in new business opportunities in the subsea arena with potential strategic partners and customers.
  Develop budgets and financial models for international submarine cable systems and domestic terrestrial networks, for the entire project lifecycle from seed funding to development to operational phase
  The team is to work closely with tax advisors, create tax efficient holding structures for the investment
  The team is to work closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements
  Ability to review agreements and contracts and be able to negotiate with partners and customers
  To manage and engage third party consultants for the relevant areas of work requirements
  Ability to data process with information on emerging markets and feasibility studies done on key markets
  Clear and objective analysis and recommendations for the investment
  Business cases and approvals from internal stakeholders including KCL, KTT, KAIF and KDC
  Manage market research for new projects
• Partnership Management
  Provide inputs to sales team in developing compelling business propositions to potential customers who may be partners in the branch landings.
  Working closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements (IRU)
  Ability to review agreements and contracts and be able to negotiate with partners and customers
• Internal Stakeholder Engagement
  Coordinate monthly/quarterly reporting to KCL, KTT and KAIF and all other BU units
  Work closely with GRC on Red Team engagement and GCC on SGX/Press releases
  Assist Keppel Capital, KAIF, etc.… in their fund-raising activities, approval process, due diligence, and lenders documentation
  Engage, coordinate and to cooperate with Corporate Finance in their debt raising activities
  To support Business Operations in facilitating internal audit processes pertaining to your area and to work the team process as well for audit purposes

Job Requirements:

Skills & Qualifications:

• Bachelor’s Degree required or equivalent combination of education and experience
• Possess management experience, preferably on a global scale, otherwise, regional level
• Experience in delivering large cross functional international programs and driving milestones
• Knowledge of Asia Pacific internet ecosystems, fiber optic networks, submarine cables
• Experience driving and contributing to project playbooks, building schedules
• Strong written and verbal communication skills
• Experience interacting with senior executives and other management within a company and working across commercial, technical, domestic, and international arms of an organization
• Strong organizational, multitasking, prioritization abilities, and an excellent attention to detail
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Knowledge of and be familiar with the operation and deployment of optical transport systems
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Responsibilities:

· Prepare and review compliance handbook

· Handle MAS filings and inquiries from regulatory bodies

· Perform regular compliance checking to ensure compliance with regulatory requirements

· Handle KYC and AML-related matters as well as client onboarding compliance check

· Provide relevant advisory to business/support units and other AML teams on matters relating to compliance issues, transaction monitoring review and investigation conducted by the unit

· Perform analysis of suspicious transaction/activity reports to identify AML risk trends to support the AML risk management and controls within the Group

· FATCA / CRS reporting in accordance with relevant requirements

· Handle CPT related matters, such as update of CPT register

· Develop regulatory governance frameworks, policies, and procedures to effective management of regulatory risks for company, clients

· Facilitate and address any MAS queries and external authorities, as well as internal and external audits

· Familiar with outsourcing guidelines and prepare relevant policies, procedures and documents in compliance with MAS regulations and guidelines

· Undertake other ad-hoc duties as assigned

Requirements:

· University Degree in Business, Law, Finance or related disciplines

· At least 3 years of strong compliance experience in local regulatory compliance and risk management, with demonstrable knowledge of relevant regulatory requirements

· Strong knowledge or prior experience in key regulatory requirements such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, and AML/CFT regulations

· Work independently, self-motivated, strong analytical skills and ability to exercise sound judgment and manage execution under pressure

· Familiar with FATCA and CRS reporting is preferred

· Effective communicator in both English and Mandarin to liaise with Mandarin speaking clients