Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

We are seeking a dynamic and experienced IT Manager to join our team. The IT Manager will be responsible for overseeing the organization's IT infrastructure and ensuring the seamless operation of all technology systems. This position plays a crucial role in the ongoing success of Lions Befrienders by providing strategic direction, implementing new technologies, and managing IT projects to support our mission of serving seniors.

Responsibilities:

• Manage and maintain the organization's IT infrastructure, including hardware, software, networks, and security systems.
• Oversee the day-to-day operations of the IT department, including troubleshooting, user support, and system maintenance in HQ and other site offices
• Review and negotiate hardware/software licensing and services for operations and cost effectiveness
• Lead IT projects from inception to completion in accordance with regulations, timely and budgets.
• Collaborate with stakeholders to identify technology needs and propose solutions that enhance operational efficiency.
• Stay abreast of emerging technologies and trends in the IT industry to recommend innovative solutions for Lions Befrienders.
• Ensure compliance with data protection regulations and IT best practices to safeguard sensitive information and maintain system integrity.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years' experience in IT management, preferably in a social service or nonprofit organization.
• Proven track record of successful project management and implementation of IT solutions.
• Strong technical skills in network administration, cybersecurity, risk management and cloud computing.
• Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
• High degree of personal drive, self-starter and able to work independently.

Key Responsibilities

• Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
• Ensures development and training of staff on relevant best practices in service management and personal development.
• Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
• Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
• Develop and maintain system plan including operational requirements, budget requirements and schedules
• Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
• Recommend and implement new technology solutions to improve productivity.
• Management of any services operational interactions with 3rd parties both internal and external
• Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set
• Work closely with cross-functional teams and vendors to identify opportunity to improve services
• Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications/Experience/Knowledge

• Degree or equivalent
• At least 8 years of IT experience
• 5 in Infra management and operations
• 3 in people management
• Solid experience in ITIL and Service Management
• Preferably must have set up a service management function previously for multiple customer environments
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
• Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
• Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifications, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
• Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision,
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Readiness to demonstrate a proactive attitude
• Multi-customers support in a site or data center experience
• ITIL Certification

Dynamic Technology Lab Pte Ltd (“DTL”) is a quantitative hedge fund established in Singapore and engages in global securities trading with multiple asset classes. As a tech-focused fund management firm, we drive to provide world-class infrastructure and use state-of-the-art technology to solve real life problems in the financial markets. DTL is growing rapidly and the System Administrators are crucial as the backbone of our innovation, ensuring reliable operation of our computer systems and servers.

Responsibilities

• Maintain Linux operating system
• Provide support user request and issues
• Monitoring system's health
• Manage server rooms and data centers
• Maintain security

Qualifications

• Bachelor's degree is desired, but not required, provided that strong knowledge and ability to deliver are demonstrated
• Proficient in Linux Administration
• Knowledge in LDAP, DNS, nagios, ansible, docker
• Experience with networking equipments
• Familiarity with bash script, python, and C++

The C++ developers maintain our trading/research capabilities in global markets and innovate how we do them. Developers are expected to take on multiple roles - including gathering requirements, development, testing, performance monitoring, and build and release management.

Responsibilities:

• Optimizing the performance of various components of the trading system
• Maintaining, enhancing backtest simulator
• Exploring big-data infrastructure for research
• Execution algorithms research

Qualifications:

• Familiar with modern C++ (11, 14, 17 or 20)
• Strong background in algorithm, data structures and/or operating systems-related topics (memory management, scheduler, I/O etc.)
• Ability to quickly learn new concepts or technologies
• Ability to write sizable applications and manage complexity
• Linux experience
• Effective communicator and decision maker

Pluses:

• Knowledge of automated trading system
• Basic knowledge in operating system concepts: threads, processes, context switch, virtual memory etc.
• Basic knowledge in applied computer architecture concepts: SIMD, superscalar execution, memory/instruction latency vs bandwidth
• GPU programming experience (NVIDIA CUDA framework: basic understanding of blocks/threads launch config, shared memory, latency hiding etc.)

The full-stack infrastructure developers provide backbone infrastructure for the software developers and everyone that code in the firm. Your focus will be on a wide range of topics: from deployment, monitoring, package management, to distributed task scheduler, file system. The end goal is to create an elegant abstraction on top of our infrastructure to improve stability and increase the productivity of everyone in the firm.

The tech stack for infrastructure is mostly Python and Go. However, as your work spreads across multiple development teams, you will need to acquire domain knowledge on various tooling and frameworks - Bazel, Ansible, Nomad to name a few. Prior knowledge is a bonus but not required.

NOTE that this is not a support role but focuses purely on the development side.

Qualifications

• Proficient in Python or Go
• Solid background in Computer Science such as knowledge in data structures, operating system, network and database
• Experience with deployment tools and production environments
• Experience with building distributed system from ground up
• Excellent communication skills

Pluses

• Experience with networking

Data Engineers coordinate with researchers to ensure efficient processing of large-scale data.

Responsibilities

• Develop and manage data inventories
• Design a strong data framework
• Monitor and maintain data production on a daily basis

Qualifications

• Strong problem-solving skills in python and a good understanding of data structure/ algorithms
• Comfortable with Linux
• Highly detail-oriented
• Ability to prioritize work and multi-task
• Ability to take responsibility and work well as a team member

The following are bonuses

• Knowledge of ETL
• C++ development experience
• Web development experience
• Experience with large data (>100G)

Job Responsibilities

• Core focus will be on integrating cloud solutions with existing on-premise infrastructure and applications managed by AsiaPac. This involves designing secure and reliable hybrid cloud architectures that seamlessly connect various components.
• Define and oversee the organization's cloud computing strategy, including cloud adoption plans, cloud management, and cost optimization.
• Lead and mentor a team of cloud architects.
• Communicate effectively with all levels of the organization, from technical staff to senior management.
• Optimize its technology investments to reduce costs.
• Working in partnership with the sales teams, lead the pre-sales engagement with customers to understand desired customer outcomes, technical objectives, and services requirements.
• Lead discovery workshops with customers to understand their business and technical drivers including application onboarding discovery of deployment-ready application workloads.
• Ensure that proposals, solution designs and Statements Of Work are technically sound and competitive.
• Provide Architecture Design, review and guidance for Public Cloud application including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs.
• Stay up-to-date on emerging cloud technologies and best practices, recommending and implementing them when appropriate.
• Analyze business requirements and identify areas where technology can be used to improve efficiency and productivity.

Job Requirements

• 5+ year experience in Hybrid Cloud architecture, design and implementation of critical applications.
• 3+ years’ experience with Hyperscalers (AWS / Azure / GCP)
• Pre-sales Consulting experience, including time supporting sales and liaising with technical practices and delivery will be an added advantage.
• Strong technical knowledge with a clear understanding of cloud services and deployment models
• Excellent client-facing and internal communication skills.
• Manage the relationship with the client and all stakeholders.
• Strong communication skills (written & verbal) in English
• Experience as a team leader in a dynamic and fast pace environment
• Having experience to work on large scale, complex projects
• Hands-on experience with public cloud required
• Certified AWS Solution Architect Professional or Azure Solution Architect Expert will be an added advantage

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Job Description:

• Support day-to-day accounting operations.
• Perform credit control, attend to customer’s queries and related tasks.
• Assist month-end reporting.
• Perform other assigned tasks and duties.

Job Requirements:

• Diplomas or above in Accounting / Finance / Business.
• 5 years of relevant experience.
• Ability to prioritise tasks and meet the deadline.
• Good communication and interpersonal skills.

You will assist and provide support to the Deputy Director in the management processes of the department, which includes departmental goal setting, business planning, capital budgeting, strategic initiatives, feedback and learning.

General job duties:

• Supervise the Main Library and Off-site Services

• Assist in establishing and implementing proper control procedures in the section and integrate it into the hospital system plan

• Assist in reviewing, establishing and implementing health information management systems in various aspects of records management

• Assist in the planning and preparation of annual budget

• Assist in the interview of prospective employees, in staff welfare activities, in the deployment of staff and in the maintenance of staff discipline

• Provide orientation and in-service education/training to staff

• Ensure provision of complete medical records for patient outpatient visits and coordinate the transportation of medical records

• Coordinate the tracing and despatching of inactive medical records from HIMS Record Library to off-site for storage

• Coordinate the receiving of inactive medical records recalled from off-site storage.

• Assist to manage the inventory of inactive medical records stored off-site

• Implement and maintain specific procedures to ensure that records systems are managed efficiently

• Ensure the confidentiality of medical is maintained at all times

• Ensure the proper archival of records

• Coordinate provision of medical records for research

• Participate in quality service programmes and activities

Job Requirements

• Degree in Health Information Management or any discipline, with 2 to 4 years of experience in administration and staff management

The Executive / Senior Executive shall participate and support the Project In-Charge in meeting the transformational requirements of the hospital or projects.

Your job duties include:

• Facilitate/Join working sessions with stakeholders towards defined/achieving project deliverables and timeframe
• Work with relevant cluster/hospital level workgroups to align projects and deliver project objectives
• Assist/conduct project feasibility study, project exploratory (i.e. Proof Of Concept/piloting) and tendering process
• Provide technical solutioning, analytical review and process review for the projects assigned
• Ensure timely updates or escalation of issues at appropriate levels
• Ensure proper documentation and reporting of projects
• Manage project development and implementation (i.e. funding/grant approval and testing for operationalization)
• Technical review on current trending technology or technology relevant to project at hand. Provide proposal for next stage project development or potential technology that can be implemented in SGH
• Manage general administration duty

Job Requirement

• Degree with minimum 2 years working experience, preferably with knowledge of hospital operations
• Knowledge or qualification in robotic engineering, mechatronics, robotics programming, project management, human factors or any other relevant to above job function is preferred
• Able to manage/recommend/facilitate project changes accordingly will be an advantage
• Experience with vendor management will be an advantage
• Task driven, equip with excellent facilitation skills, strong planning, analytical, organisation and excellent interpersonal skills

Role

Assists and supports the sales team by coordinating and facilitating sales activities, ensuing the smooth functioning of sales operations, and providing excellent customer service. This includes, but is not limited to scheduling meetings, preparing presentations, proposals and raising purchase order.

Job Scope

• Answering of phone call and message recording during the absence of Sales personnel.
• Coordinate and assist with sales activities, including sales queries, correspondence, order processing, pricing, product availability, purchase orders, warranty tracking.
• Support the sales team in preparing quotes, proposals, and sales presentations to customers and notifying delivery schedule details & consignment updating.
• Raising Purchase Order and coordinate with partners/suppliers on delivery schedules, samples request, shipment tracking and relevant documentation issuance.
• Stock receiving and item quantity confirmation (when stock arrives).
• Coordinate with internal departments, such as system setup, logistics and finance to ensure smooth order processing and delivery to customers.
• Handle customer inquiries, complaints and requests in a timely and professional manner and provide excellent customer service.
• Assist with sales and marketing initiatives, including trade shows, promotional events and product launches.
• Collaborate with Technical team to ensure accurate and detailed product information is provided to clients
• Work closely with Finance team in outstanding payment follow up.
• Timely filing of documentations.
• Ensure an efficient tracking system of all paperwork.

Job Requirements

• Good knowledge of IT products, services and solutions.
• Proven experience in sales, preferably in IT industry or related technology sectors.
• Proficient in Microsoft Office Suite (Words, Excel & PowerPoint). 
• Bilingual, strong command of English and spoken mandarin.
• Team player and able to work in a fast-paced environment.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
• Meticulous and detailed.
• Excellent organizational and multitasking skills, with strong attention to detail and ability to prioritize tasks.
• Strong problem-solving skills and ability to handle customer inquiries and complaints with professionalism and diplomacy.
• Flexibility to adapt to changing priorities and deadlines.
• Good time management, resourceful and result oriented.
• Be well-organized skill and persistence in completing tasks on time.
• Be practical and realistic: Responds quickly to customers and demonstrates efficiency.
• Privy to confidential information held on our databases and must exercise discretion.
• Attention to detail is essential at all times to ensure customer satisfaction.
• Confident to deal with a number of things at any one time and constantly re-evaluate priorities.
• Knowledge of sales and marketing principles and strategies.
• Sales negotiation experience would be advantageous.

Other Skills

• Privy to confidential information held on our databases and must exercise discretion.
• Confident to deal with several things at any one time and constantly re-evaluate priorities.
• Good telephone and face-to-face personal skills are essential.
• Matured, proactive and able to work independently with minimal supervision.\
• Results-oriented mindset with a focus on achieving sales targets and customer satisfaction.
• A polished appearance is necessary when meeting with clients.

Work independently with clients to engage in FICO related projects and modules

Create documentation and blueprints for FICO setups

Review with Team Members on Integration portions to ensure completeness and accuracy of system

perform setup of FICO modules

perform training with users on FICO modules

engage in User Acceptance testing on FICO modules

Go-Live and support of systems' FICO modules

Responsibilities:

• Manage Account receivables & invoicing activities.
• Ensure all revenues are accounted for timely and accurately.
• Assist in timely monthly financial closing and preparation of supporting schedules.
• Assist in Quarterly GST Filing.
• Liaise with auditor and relevant authorities when necessary.
• Work with Business units on processes improvement and internal control review.
• Work closely with Operations team to drive cost efficiency and revenue improvement.
• Co-support other accounts function when needed.

Requirement:

• Min Diploma in Accounting or related field with at least 3 years of relevant experiences.
• Candidate with MS Dynamic NAV or Business Central experience would be advantageous.
• Abilities to handle full set of Accounts would be advantageous.
• Proficient with Excel
• Independent, mature and process oriented
• Meticulous, pro-active with position attitude

Work independently with clients to engage in SD/MM related projects and modules

Create documentation and blueprints for SD/MM setups

Review with Team Members on Integration portions to ensure completeness and accuracy of system

perform setup of SD/MM modules

perform training with users on SD/MM modules

engage in User Acceptance testing on SD/MM modules

Go-Live and support of systems' SD/MM modules

able to work independently on S4/HANA ABAP Projects

able to understand clients requirements and specifications and translate them into system diagrams

able to perform development on S4/HANA coding structure and S4/HANA Cloud systems

able to work as a team with the functional consultants on requirements

able to maintain and manage development outputs for integration

• Minimum diploma or degree in computer science, information technology or equivalent.
• Minimum of 5 years’ relevant experience; preferably in Insurance / Financial industry, or with experience in IT audit.
• Familiarity with MAS Technology Risk Management, Cyber Hygiene, MAS
• Outsourcing and MAS Business Continuity Management requirement is preferred.
• Good understanding of industry-leading practices and control frameworks (e.g.,COBIT, NIST CSF, ISO 27001)
• Practitioner and holder of IT risk certification, such as CISSP, CISA, or CRISC
• Familiarity with office productivity, usage of open-source frameworks and business intelligence tools, including (but not limited to) Microsoft Office, PowerBI &/or Tableau.
• Demonstrable ability to identify and analyze risk and control issues, challenge the status quo, and work with cross-functional teams to ideate pragmatic solutions that strengthen the control environment.
• Possess good interpersonal, communication, and presentation skills to engage stakeholders from different businesses and levels.
• Possess excellent writing and analytical skills.
• Meticulous and able to work independently as well as in a team.

You will assist and provide support to the Deputy Director in the management processes of the department, which includes departmental goal setting, business planning, capital budgeting, strategic initiatives, feedback and learning.

General job duties:

• Supervise the Main Library and Off-site Services

• Assist in establishing and implementing proper control procedures in the section and integrate it into the hospital system plan

• Assist in reviewing, establishing and implementing health information management systems in various aspects of records management

• Assist in the planning and preparation of annual budget

• Assist in the interview of prospective employees, in staff welfare activities, in the deployment of staff and in the maintenance of staff discipline

• Provide orientation and in-service education/training to staff

• Ensure provision of complete medical records for patient outpatient visits and coordinate the transportation of medical records

• Coordinate the tracing and despatching of inactive medical records from HIMS Record Library to off-site for storage

• Coordinate the receiving of inactive medical records recalled from off-site storage.

• Assist to manage the inventory of inactive medical records stored off-site

• Implement and maintain specific procedures to ensure that records systems are managed efficiently

• Ensure the confidentiality of medical is maintained at all times

• Ensure the proper archival of records

• Coordinate provision of medical records for research

• Participate in quality service programmes and activities

Job Requirements

• Degree in Health Information Management or any discipline, with 2 to 4 years of experience in administration and staff management

• You are required to be fully vaccinated against COVID-19

Job Description

Safety Officer

• Formulate and update safety policies and procedures in compliance with Workplace Safety and Health Act requirements
• Enforce and ensure site safety procedures and practices are implemented
• Perform regular inspections of the work site to identify and rectify safety hazards
• Identify and assess potential hazards in the work site or work processes
• Conduct regular risk assessments and recommend measures to mitigate identified risks
• Conduct safety audits to ensure compliance with WSH standards
• Investigate accidents, incidents, and near misses to determine the root causes
• Develop and implement corrective and preventive actions based on investigation findings

Resident Technical Officer

• To carry out site supervision and inspection of the works including any off-site manufacturing as instructed by the consultant team so as to ensure that the works are constructed to require quality and accuracy.
• To monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.
• To provide standing supervision as and when directed by the consultant team.
• To maintain proper and updated daily records of all works done, including records of tests, inspections, status of works, safety, site diary, materials and equipment on site, labour, dayworks, provisional quantities, etc.
• To check that contractor executes preliminaries items.
• To check services routes and contractor’s setting out and report any deviations to the consultant team.
• To verify reports and claims submitted by contractors.
• To record all variations as instructed or approved by consultant team.
• To attend to contractor’s queries and co-ordinate works of main contractor and direct contractors.
• To inspect and take over completed works.
• To undertake any other duties related to the project as and when instructed by the consultant team.

Job Requirement

• Diploma in Civil/Structural Engineering
• Registered WSH Officer/Safety Officer
• Registered with IES/BCA as Resident Technical Officer
• At least 5 years of relevant experience as RTO and WSH for building/construction industry
• Fully conversant with Building Control Act and Regulation
• Excellent people management skills and good interpersonal skills

Responsibilities:

• Deliver large complex infrastructure, custom development, software SaaS implementation projects, managing a portfolio of complex initiatives that span one or multiple lines of business for diverse clients
• Have a firm grasp of the interdependencies between technology, operations and business needs
• Providing sound decision making and calm leadership to the team under the pressures of resource, budget and time constraints
• Ensure on time, on budget projects by delivering predictable and reliable cost estimating, management and forecasting for portfolio of projects.
• Demonstrate functional and technical acumen in supporting how solutions will address client goals while maintaining alignment with industry best practices
• Take the lead in using PMO Project Management Best practices, templates, policies, tools for client projects
• Ensure quality across all aspects of the projects program to deliver successfully with no major issues at go live; this includes effective management of change, risks, assumptions, issues and dependencies
• Adhere to PMO Project Management governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the attainment of strategic objectives
• Ability to ensure continuous delivery within multiple projects for seamless operations.
• Communicate with key stakeholders to obtain required data and secure stakeholders' buy-in for recommended solutions.
• Work closely with all technical group to manage and coordinate resourcing of technical skills to handle project and services delivery,
• Work closely with Sales and Pre-Sales to progress new opportunities during deal proposal, reviews i.e. demand analysis, demos, tenders, etc.

Qualifications:

• Bachelors' degree in Computer Science / Computer Engineering or a technology equivalent
• At least 12+ years of experience with 3 years in Infrastructure related projects and preferably 3 years in Software Development/API/Software SaaS/ETL/Data Migration related projects environment
• Infrastructure hands-on setup experience (Operating system/database server/storage/backup/networking/cloud), Technology Consultant, Business Analyst, Trainer, Developer in early part of Career
• PMP certification is compulsory
• SCRUM/Agile certification is good-to-have
• Demonstrated project management experience handling multiple projects simultaneously with proven record of successful delivery
• Good knowledge and experience of all stages of the project and program lifecycle, including development of business cases, mobilization of projects.
• Experience in handling large Enterprise RFQ/RFP and government tender is an added advantage.
• Proven ability to manage project budgets effectively and experience of financial reporting
• Experience in delivering infrastructure projects (data centres, cloud).
• Understanding of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems - AWS, Azure, Huawei, Alibaba
• Understanding of the infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers, backup solutions
• Experience in delivering ITIL projects and Cloud Application Systems/Integration development Projects will be an advantage
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Ability to successfully manage and coordinate project teams comprising of both technical and business teams
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations culture and business model to tailor relevant project management practice

Your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:

• Prepare and churn daily, weekly, monthly, or quarterly reports (as appropriate) stipulated by Customer’s Contract obligation; or at agreed time intervals, through the analysis of data, past trending records and Service Management Reviews
• Recommend areas of improvement that support Customer’s business requirements through gap analysis and periodic reviews; initiate Service Improvement Plan (SIP) as appropriate
• Ensure that data published is unchanged from creation to reception; by upholding to act with integrity and ensure that all data extracted and published are treated as Confidential
• Generate reports with accuracy, determine classifications by identifying trends, clarifying inconsistencies, and monitoring progress periodically
• Commitment to fulfill, ensure correct and accurate, valid data is published and timely delivery of Customer deliverables
• Perform integrity and quality analysis on data prior to publication, ensuring that business standards and customer expectations are being maintained
• Prepare and manage operational reports to improve the overall performance of the support teams; and highlight the pain points in the operational process
• Articulate and document the Service Level Agreement (SLA), and Operational Level Agreement (OLA) deliverables to achieve the outcomes expected by both AsiaPac and the Customer
• Propose reporting templates based on reporting requirements/descriptions per the Customer’s Contract schedule; ensure that access to the data sources is set up in order to produce the reports
• Work closely with the Operations and Service Delivery Teams to identify and define, value-add to existing reports, and discuss the structure, as required
• Support to deliver ad hoc reporting and analytics requirements to both customer and internal/senior management
• Contribute and support governance improvement on policies, standard ITIL processes, and procedure adoption, review and update related documentation; develop and maintain standard operational and service delivery templates, report procedural and work instructions documentation
• Support internal audits to ensure compliance with certified standards (e.g. ITIL, OSPAR)
• Take up and to lead small/medium projects or initiatives to improve the processes and toolsets
• Good understanding and familiarity with IT Operations background

Requirement / Pre-requisites:

• Proficiency in Microsoft Excel functions (Pivot tables, vLookUp, Conditional Formatting, Mixed Type Charts, Array Formulas, Macros, Microsoft Power Add-ins, etc…); familiar with using Power BI as an added advantage
• ITIL certified an added advantage
• Knowledge of Auditing Standards ISO20000, Quality Management System ISO9000 an added advantage
• High level of personal commitment, proactiveness, and sense of responsibility
• Demonstrate problem analysis and solution formulation ability
• Excellent customer service orientation and ability to communicate clearly; is meticulous and possesses good report-writing skills

Qualifications and Skills:

• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
• Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a high level of accuracy in work output.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with service management concepts (e.g., ITIL) is a plus.

You will assist to establish processes and work in a team to implement risk management best practices in innovation projects aimed at adoption and commercialisation. You will be involved in the implementation and maintenance of the office’s ISO13485-compliant quality management system processes and procedures in the department’s work and projects.

You will provide technical guidance and development support to the office’s ongoing medical technology development projects which include but are not limited to supporting validation of unmet clinical needs in projects, providing inputs to project teams on regulatory, quality and risk requirements, performing basic risk assessment of proposed solutions with consideration to regulatory requirements and conducting clinical need filtering and de-risking.

You will ensure compliance with quality, regulatory and organisation policies and systems and support record-keeping and documentation needed for compliance. You will manage and drive project tasks (including recommendation of grants) to ensure timely completion of project milestones (towards successful grant applications) and ensure that the projects meet KPIs set by the grant agency and manager.

Job Requirements

• PhD in Engineering or Science with relevant experience in quality management systems and/or risk management processes
• Master’s Degree in Engineering or Science with minimum 2 years of experience in quality management systems and/or risk management processes
• Bachelor’s Degree in Engineering or Science with minimum 4 years’ experience in quality management systems and/or risk management processes
• Experience in risk management processes for medical technology development
• Experience in implementation/maintenance of a quality management system
• Experience in QMS audit will be a strong advantage
• Familiarity with ISO 13485, ISO 14971, IEC 62304, ISO14155, Medical Device Regulatory, Medical Device Standards, Risk Management for Medical Devices
• Good problem-solving skills with strong technical writing focus
• Excellent communication and technical writing skills
• Meticulous, responsible, self-motivated and a good communicator
• Must be fully vaccinated against COVID-19

Deliver and maintain the information technology initiatives of Rainbow Centre with direction from the IT Manager to attain the operational objectives of Rainbow Centre.

Manage the campus technology infrastructure, inventory and the provisioning of effective and efficient IT services throughout the school which includes troubleshooting, project management, undertaking specific maintenance and upgrading tasks of IT and AV services.

Critical Work Areas

Manage & Execute Information Technology Operations and Service Delivery

• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve
  productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation

Monitoring & Reporting of Information Technology Operations

• Conduct audits to enforce IT Policies in RC.
• Monitor and analyse for preventative action the utilization of infrastructure services for reporting and trend analysis such as Internet Bandwidth, Device utilization etc.
• Monitor and review IT requests raised by users for monthly reporting to IT Manager for trend analysis

Develop, Deliver, Maintain & Review Information Technology Solutions

• Plan & execute projects to be rolled out in campuses (both software and infrastructure) with the IT Manager and other stakeholders.
• Collaborate with system owners to review solutions (including process, device, policy and architecture improvements) rolled out for evaluation and Return on Investment of solutions.
• Collaborate with internal and external stakeholders to identify areas of improvement and to develop solutions within Rainbow Centre for technology to enable for increased productivity and efficiency.

Job Holder Requirements

• Diploma in Information Technology or other relevant information technology fields.
• Preferably at least 4 years of experience in the information technology sector with relevance to the role. Fresh Graduates are welcome to apply.
• Advanced technical knowledge of computer hardware, software, Wifi network, IP telephony and AV systems including commonly used end-user operating systems ( Winnows, iOS, MacOS)
• Proficient in using Google Workspace administration
• Preferably have some programming experience, in HTML or JavaScript.
• Computer Network Administration for Wired and Wireless Networks & troubleshooting.
• Knowledge and experience in cybersecurity for endpoint devices

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values!