Total 1,160 information technology job vacancies in singapore marina view

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 42 to 48k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

· Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

· Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

· Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

· Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

· Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

· Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

· Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

Requirements

· 8-10 years of sales management experience in the SaaS software, IT, or internet industry, with at least 3 years in a managerial role.

· Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

· Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

· Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

· Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

· Excellent communication skills in both Chinese and English to liaise with China associates.

• Develop sales pipeline and volume goals; in Voice and SMS P2P/A2P
• Maintain pre-existing relationships with long term customers and suppliers, while building new bilateral trading partnerships
• Keep informed on supplier pricing and establish good margin on selling price
• Attend client meetings, presentations, trade shows to gain industry contacts
• Work with finance and sales operations team to execute post sales support
• Arrange invoicing, statements of accounts from sales support
• Manage supplier SMS channels and quality with Headquarters

Job Requirements

• Minimum of GCE 'A' Level / Diploma and above
• Candidates with prior experience in the telecommunications industry will have added advantage
• Ability to converse in mandarin to communicate with overseas tech and sales team
• Focused issue tracking/management abilities
• Entry level applicants are welcomed

HR Functions

• Collects, consolidates and prepares all local, regional and corporate HR reports and other reports for HR planning.
• Work in collaboration with business and regional HR team to identify training needs, recommends, develop and delivers appropriate management trainings.
• Review and improve the compensation policy to the specific situations of each company and market (e.g., Drives incentive schemes and improves existing).
• Monitor business process and secure the optimization of team’s resources and support the improvement of HR processes efficiency.
• Conduct salary surveys and benchmarks competitiveness of compensation and benefits in the region, develop and review salary structure.
• Provides guidance, timeline and coordinates the roll-out of Annual Performance Review exercise.
• Accountable for all HR policies and procedures, ensuring that the policies & procedures are designed, reviewed, monitored and implemented successfully.
• Provide consultation and advice to management on HR issues.
• Responsible to drive the development and implementation of the HR Business Partnering in alignment with organization’s needs.
• Works with managers to monitor and manage employee relations issues.
• Collects employee opinions and acts as bridge of communication between management and employees.
• Support HR team executes company activities such as team building activities, in house bonding projects.

Talent Acquisition

• Develop, implement, maintain strategies and processes to meet current and future business hiring needs, ensuring a positive experience for both internal and external candidates and stakeholders.
• Deliver key talent acquisition programs and initiatives in the region.
• Identify areas of opportunity and continuous improvement with a focus on experience and efficiency.
• Ensuring recruitment adheres to employment laws and regulations.
• Recruit talent and succession external pipelines for business-critical positions.
• Align with corporate talent acquisition on global frameworks, processes and tools.
• Coach hiring managers on the recruiting process, interview techniques, and selection criteria. Ensure managers have the tools needed to select the most qualified candidate.
• Be a subject matter expert for Talent Acquisition team in terms of sourcing channels, special job media campaigns, advanced search capabilities, pipelines.
• Work collaboratively across HR teams to achieve high synergy in talent attraction and cultivation efforts.
• Enable process enhancements to create positive experience for candidates.
• Oversee team responsible for delivery against company’s staffing goals, from identification of talent, to attracting candidates, assessment, and onboarding.

Requirements

• 10+ years of relevant experience, with at least 5 years HR experience in management level, preferably in internet / ecommerce industry
• Hands-on experience on HR operations and management in Southeast Asia countries.
• Excellent written and verbal communication skills in both English and Mandarin to liaise with Chinese associate
• Working and practical knowledge of multiple human resource disciplines including talent acquisition, compensation practices, organizational design, performance management, employment laws, employee relations and diversity etc.
• Being highly familiar with the end-to-end recruitment process and have a good understanding of market insights and recruitment trends.
• Strong organizational skills and the ability to use independent judgment in prioritizing tasks, demonstrates the ability to solve difficult problems with effective solutions

· Responsible for achieving the stipulated sales target set by company.

· Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.

· Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing local HR and Office Automation (OA) systems solution.

· Stay informed about software industry trends, competitive services, and market conditions.

· Create and deliver persuasive sales presentations and proposals to potential customers.

· Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.

Job Requirements:

· Degree or above in Marketing, Business Administration or related

· Preferred qualifications include 5 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the HR and OA office software industry is desirable.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Must maintain high professional and technical knowledge standard.

· Fluency in English and Chinese to interactions with Mandarin-speaking clients or staff at the China branch.

• Conduct sustainability audits , certificates and carbon emission validation and verification in accordance to the requirements of project, certification body & accreditation body.

• Ensure timely completion of projects

• Support development of new products & services in Sustainability

• Involve technical exchange to improve knowledge in sustainability, including plant production ghg.

• Managing sustainability Due Diligence process for all suppliers in existing and new emerging regions in Asia-pacific region

• Collaborate with other functions to improve sustainability in supply chains.

• Conduct regular sustainability market research/analysis on policy development, and sustainability requirement.

• Work closely with other support functions, support ad hoc projects and assigned task as required.

Keys to success in this role / The best combination to succeed in this role

• Bachelor/Master degree in Chemical/ Electrical / Environmental Engineering, environmental science/ environmental engineering/ agriculture management/ sustainable development or associated subjects.

• Possess minimum of three (3) years’ experience with GHG emissions and performing GHG verifications and/or developing GHG inventories/projects at a reasonable level of assurance in accredited GHG programs

• Knowledge of biofuels/feedstock products legislation and regulations.

• Must be able to work both independently and in a team. Must be willing to learn.

• Availability for frequent traveling

• Excellent communication, presentation and influencing skills

Position Summary

The Chief Technology Officer (CTO) is responsible for overseeing technology development and aligning it with the company's strategic goals. The ideal candidate should have deep expertise in renewable energy technologies, including solar, wind, energy storage, and hydrogen, with a strong understanding of market opportunities. They must demonstrate a proven ability to drive innovation, lead high-performing teams, and enhance the company's competitive edge, while also fostering strategic partnerships to keep the organization at the forefront of the renewable energy industry.

Responsibilities:

• Strategic Technology Leadership: Articulate and implement a forward-looking technology strategy that aligns with the company’s mission and objectives, driving innovation, sustainability, and scalability in renewable energy technologies such as solar, wind, and energy storage. This includes tracking and researching the global development and application of emerging renewable energy technologies.
• Innovation and Research Development: Lead the research and development efforts to identify, evaluate, and develop cutting-edge technologies, products, and solutions. Foster a culture of innovation that encourages the exploration of emerging technologies and their integration into the company's portfolio.
• Technical Excellence and Oversight: Provide visionary leadership to the engineering and technical teams, ensuring the highest standards in the design, development, and deployment of renewable energy solutions. Oversee the architecture and engineering practices to ensure robust, scalable, and sustainable technology solutions.
• Market and Industry Insights: Gain deep insights into market trends, emerging technologies, and the competitive landscape in the renewable energy sector. Translate insights into actionable strategies that enhance the company’s technological capabilities and provide decision-making support for new technology investments.
• International Business Technical Support: Provide appropriate technical assistance and support for Company’s global business expansion.
• Strategic Partnerships and Alliances: Cultivate and manage strategic relationships with technology partners, research institutions, and industry stakeholders to enhance technological capabilities and drive collaborative innovation.
• Governance, Risk, and Compliance: Ensure all technology initiatives adhere to industry standards, regulatory requirements, and best practices, with a focus on operational excellence, risk management, and regulatory compliance in renewable energy technologies.
• Resource Optimization and Budget Management: Propose and oversee the annual budget for technology budget, ensuring proper allocation of resources, monitor compliance in fund disbursement, and guarantee appropriate returns on investments.
• Talent Leadership and Development: Attract, develop, and retain top-tier talent within the technology team. Foster a high-performance culture characterized by innovation, continuous learning, and excellence.

Requirements:

1. Advanced degree in Engineering, Computer Science, or a related technical field; Master's degree or Ph.D. is highly desirable.
2. At least 8 years of progressive experience in technology leadership roles, preferably within the renewable energy sector or a closely related field.
3. Demonstrated experience in leading the development and deployment of innovative technologies, with a strong emphasis on renewable energy solutions (solar, wind, energy storage, etc.)
4. Proven track record of successfully managing R&D initiatives and guiding technologies from concept to commercialization.
5. Strong strategic acumen with the ability to anticipate industry trends and adapt technology strategies to leverage market opportunities.
6. Exceptional leadership and team-building skills, with a demonstrated ability to inspire and lead high-performing technical teams.
7. Superior analytical, problem-solving, and decision-making skills, with a focus on driving business results through technology.
8. Outstanding communication and interpersonal skills, with the ability to influence and build consensus across diverse stakeholder groups.
9. Experience in an international or multicultural environment with a focus on renewable energy markets.
10. In-depth knowledge of regulatory frameworks, industry standards, and compliance requirements related to renewable energy technologies.
11. A strong network of industry contacts and established relationships with key stakeholders in the renewable energy sector.
12. Bilingual proficiency in English and Business Mandarin is required to effectively manage Chinese-speaking senior stakeholders, as well as technical and engineering teams based in China.
13. Frequent business travel to China is required for attending technological conferences, engaging in knowledge exchanges, reporting to senior management, and conducting meetings with prospective investors.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT ENGINEERING

Our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

ROLES

Software Engineering

Transform our business and work across all areas of the firm to design and implement high-quality, scalable and smart solutions. Leveraging both internal and open source services, we design and develop applications capable of building, maintaining, and processing large & complex data sets. Ensuring we have the most up-to-date and actionable information, we constantly strive to boost performance and exceed industry standards in order to meet our clients’ evolving needs. We look for ways to improve our operations and enhance our client offerings through internal and external platforms as we build and expand the capacity for data mining, anomaly detection, and business intelligence.

System Engineering

Systems engineers work in the wide core of systems necessary to support and maintain business operations throughout the firm. As a systems engineer, you have the immediate opportunity to design, develop, implement and own a variety of systems which ensure uninterrupted operation of all our lines of business.

In this role you will explore public and private cloud, networks, storage, compute, big data, application messaging and more. Our engineers work on a variety of challenging problems from building our data infrastructure, to implementing public and private cloud-based solutions, to providing seamless, on-demand scaling of our applications.

Join our systems engineers and write enterprise level code in a variety of programming languages with high-scalability, testing and robustness.

BASIC QUALIFICATIONS

· Graduating from August 2024 to July 2025* with a Bachelor or Master Degree

· Preferred degree in Computer Science, Technology, Math, Statistics and/or Engineering

· No full time work experience (excluding internship experience)

· Interest and passionate in working in financial industry and technology

· Ability to work in a dynamic global environment with a focus on teamwork

· Impeccable attention to detail and excellent problem solving and analytical skills

· Ability to grasp complex issues, interpret information and communicate commercial and operational issues

· Display creativity and entrepreneurial spirit

· Flexibility to adapt to a dynamic and changing organization

· A proactive approach and a high level of enthusiasm

· Proficient with suite of Microsoft Office software and other computer skills

· Preferred technical skills in JavaTM technology, C, C++, UNIX®, Microsoft® technology, Perl, XML, HTML, Visual Basic, VBScript and N-tier architecture, among others.

*This is a future opportunity in our 2025 campus analyst program

We ask all interested candidates to also submit an application through our global recruiting portal which can be found at goldmansachs.com/careers.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2024. All rights reserved.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT ENGINEERING

Our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

ROLES

Software Engineering

Transform our business and work across all areas of the firm to design and implement high-quality, scalable and smart solutions. Leveraging both internal and open source services, we design and develop applications capable of building, maintaining, and processing large & complex data sets. Ensuring we have the most up-to-date and actionable information, we constantly strive to boost performance and exceed industry standards in order to meet our clients’ evolving needs. We look for ways to improve our operations and enhance our client offerings through internal and external platforms as we build and expand the capacity for data mining, anomaly detection, and business intelligence.

System Engineering

Systems engineers work in the wide core of systems necessary to support and maintain business operations throughout the firm. As a systems engineer, you have the immediate opportunity to design, develop, implement and own a variety of systems which ensure uninterrupted operation of all our lines of business.

In this role you will explore public and private cloud, networks, storage, compute, big data, application messaging and more. Our engineers work on a variety of challenging problems from building our data infrastructure, to implementing public and private cloud-based solutions, to providing seamless, on-demand scaling of our applications.

Join our systems engineers and write enterprise level code in a variety of programming languages with high-scalability, testing and robustness.

BASIC QUALIFICATIONS

· Graduating from August 2024 to July 2025* with a Bachelor or Master Degree

· Preferred degree in Computer Science, Technology, Math, Statistics and/or Engineering

· No full time work experience (excluding internship experience)

· Interest and passionate in working in financial industry and technology

· Ability to work in a dynamic global environment with a focus on teamwork

· Impeccable attention to detail and excellent problem solving and analytical skills

· Ability to grasp complex issues, interpret information and communicate commercial and operational issues

· Display creativity and entrepreneurial spirit

· Flexibility to adapt to a dynamic and changing organization

· A proactive approach and a high level of enthusiasm

· Proficient with suite of Microsoft Office software and other computer skills

· Preferred technical skills in JavaTM technology, C, C++, UNIX®, Microsoft® technology, Perl, XML, HTML, Visual Basic, VBScript and N-tier architecture, among others.

*This is a future opportunity in our 2025 campus analyst program

We ask all interested candidates to also submit an application through our global recruiting portal which can be found at goldmansachs.com/careers.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2024. All rights reserved.

Why Join

The TMT sector is a hotbed of innovation and constant change. You will be exposed to cutting-edge products and services that shape how we live, interact and consume information, and have the opportunity to be on the forefront of progress.

The successful candidate will help to spearhead strategic initiatives to broaden, expand and deepen relationships for a portfolio of TMT corporate clients globally.

This role involves providing tailored financial solutions, delivering exceptional client service, and driving revenue growth. You are expected to have a deep understanding of the TMT industry with strong client relationships, with proven ability to identify market opportunities and conceptualize ideas, and turning these ideas into deal origination and execution.

What you do

• Origination of corporate and investment banking business across TMT sectors
• Originate and lead execution of mandate covering various product offerings including Structured Finance, Debt Capital Markets, Equity Capital Markets & M&A Advisory, Transaction Banking, Supply Chain Finance and Treasury
• Prepare financial models with P&L, balance sheet and cash-flow projections based on sound business and market assumptions
• Ensure timely submission of proposals and meeting deal execution timelines

Who you are

• Degree holder in Finance, Economics or related discipline
• Minimum of 8 to 10 years relevant experience in corporate & investment banking, involving loan syndication, debt capital markets, equity capital markets and merger & acquisition advisory related transactions
• Good knowledge and experience in TMT sectors
• Strong leadership skills with experience in leading deal teams for origination and execution
• Results-oriented, resourceful and strong business connections in identifying and developing business opportunities. Track record and experience in this aspect will be an advantage
• Develop business strategies and maintain discipline in planning of daily activities to support the strategic directions of the Global TMT team.
• Strong credit and financial analytical skills, experience in industry research

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and World Impact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

This role will see you engage directly with high profile banking clients on their most important and challenging issues including defining the technology strategy, architecture and operating model for incumbent banks looking to transform themselves or neo banks, running the technology work stream for a large M&A program or developing a cloud transformation roadmap and more. We do not stop at defining the strategy and continue to work with our clients as trusted advisors throughout their journey. This also helps us to ensure that our strategy work is grounded and backed by learnings from actual implementation. You will also get a chance to collaborate with our global network where we have delivered truly cutting-edge technology projects for clients in this domain.

This role sits within the Technology, Strategy & Transformation team of Deloitte Southeast Asia, which aims to design, implement, and deliver technology strategy and transformation engagements for banks in the region, covering Retail Banking, SME banking, Corporate/Commercial Banking.

You will work alongside our clients to help them to build and transform their IT function, with reference to the following areas:

• IT Strategy Development: Assist clients in developing a technology strategy and roadmap that aligns with and supports their key business priorities, unlocking business value.
• IT Operating Model: Support senior IT leadership or business sponsor in developing an IT Operating Model, outlining the strategic aims of the organization, defining the various components of the IT function (e.g. roles, governance, processes, controls, and tools).
• Application Rationalization and Architecture: work with clients to assess the application landscape and define the target state architecture and platform roadmaps to deliver business objectives. Identify how the next gen technologies can be deployed to deliver their value proposition
• IT Transformation: Shaping client’s major IT Transformation program and running the Transformation Office to deliver business and technology initiatives.
• IT M&A: Working on large international M&A deals (mergers, acquisitions, carve outs etc.) covering due diligence, day 1 strategy, planning, operating model, architecture, and post day 1 optimization and value delivery
• IT Sourcing: working with clients to optimize their service delivery models, identifying and executing sourcing options for them.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.
• Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Enough about us, let's talk about you

If you are someone with:

• Native or advanced business level of Japanese speaking skills.
• Tertiary qualification in a technology or business discipline with a well ranked institution.
• Minimum 6-8 years of working experience in technology strategy and transformation at consulting firms, in house consulting role or in an enterprise architecture role working for a leading bank.
• Demonstrated experience in technology strategy for within the Banking Institutions, with exposure to one or more of the following areas:
  • IT Strategy, Architecture and Operating Model Design
  • Cloud strategy and transformation
  • Business case development
  • Delivery of large technology transformation programs.
• Deep understanding of banking technology landscape particularly in digital banking capabilities and underlying technology solutions and how they are delivering their value proposition.
• Demonstrated thought leadership and eminence building in the marketplace.
• Understanding of the new age solution provider landscape and their capabilities across banking.
• Experience with budgetary responsibilities related to projects or resources.
• Experience in collaborating with cross functional teams to shape up and deliver new opportunities.
• Exceptional interpersonal, team building, and communication skills, showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information.

Kindly apply for roles that you are interested in via this official Deloitte website.

Job responsibilities：

1. Responsible for the overall operation management of the company, responsible for the company's business objectives；
2. According to the company's overall development strategy plan, formulate, organize and implement the company's medium and long-term development strategy plan；
3. According to the company's annual business plan, formulate sales targets and plans, and lead the team to achieve the targets；
4. Responsible for the formulation and adjustment of the organizational structure of each department, supervise and follow up the achievement of the business indicators of each department；
5. Responsible for the construction and management of the company's core team, and maintain the stability and sustainable development of the core team；
6. Responsible for maintaining the relationship with the company's important customers and coordinating foreign government relations.

Job requirements

1. Master degree or above, major is not limited；
2. More than 10 years of senior management experience such as chairman, CEO, deputy general manager of well-known enterprises, directors of listed companies, management consulting company working experience is preferred；
3. Have a deep understanding of the company's business philosophy and values, have a strong sense of entrepreneurship, willing to grow together with the company；
4. Excellent strategic vision and market insight, strong leadership and resource integration ability；
5. Have a strong drive, execution, passion, momentum, clearly organizedthoughts of work

We protect Bloomberg.

There's no such thing as a "safe system" - only safer systems. Our security teams work to build and maintain the safest operating environment for Bloomberg’s users. The security analysts within the Cyber Security Operations Center are the main defenders of the company. The Cyber Security Analyst - Triage's function, within the CSOC, is considered to be a key pillar in Bloomberg’s security, as they are the initial responders to security events. Are you a motivated technical professional, who has a passion towards cyber security? And are accomplished in a systems- or applications-support role, or already have cyber security experience? In this security role, Bloomberg will provide you the opportunity to apply your current skills, while you rapidly develop new ones that are required in the cyber security field.

The Bloomberg CSOC is responsible for the detection of cyber threats, and when detected, responsible for the rapid response, across both the diverse lines of business and the global network. The CSOC is an open and collaborative environment, where members work together to identify and address the latest cyber security threats facing the company. The CSOC is staffed 24 x 7 x 365, with varying shifts, and multiple tiers of support, ranging from first response teams to the Computer Incident Response Team. Furthermore, there is opportunity to work with these more experienced members on some of the latest cyber security defense technologies.

In this role, we'll trust you to:

• Work within a dedicated shift, 8AM - 6PM, Wednesday through Sunday, to support the 24x7x365 Cyber Security Operations Center (some holiday coverage may be required)
• Demonstrate passion and good judgement as a network defender
• Identify, and act as the initial responder, to all security events
• Learn and understand the broader security of Bloomberg’s environment
• Monitor for events that match predefined criteria, and respond accordingly to standard operating procedures, as well as use good judgement for matters where a procedure doesn’t exist
• Bring to closure a significant majority of events without the involvement of other teams
• Share robust case notes when raising issues in order to help the next team member
• Remain up-to-date with cyber security threats and trends
• Deliver on relevant cyber security metrics and measurements for the role and area of responsibility
• Collaborate directly with colleagues across the firm to resolve security matters while furthering the program’s brand with a constructive and thoughtful approach
• Respond to varying seniority levels of employees and contractors throughout Bloomberg to address cyber security concerns
• Ensure appropriate coverage for the assigned shift and provide ample awareness to changes to commitments
• Produce and maintain documentation and standard operating procedures
• Generate ideas for continued improvement, including conceptual design of new threat scenarios

You'll need to have:

• A diploma or a degree in cyber security or a related technical field
• Minimum 1+ years of experience in a cyber security related role (e.g., Cyber Security Operations Center)
• Experience dealing with non-physical Security Operations, Incident Analysis, and/or Network and Host Log Analysis)
• Deep understanding in logs from a variety of sources, their log events, and Splunk
• Knowledge of enterprise network and host security controls
• Ability to be autonomous but proactive in reaching out for support
• Good familiarity with operating systems (Windows, Linux and MAC)
• Deep understanding of cyber security trends and potential threats
• Knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs and enterprise antivirus products
• Good communication and interpersonal skills and the ability to take initiative
• Dedication to role and ability to collaborate with team members
• Excellent written and verbal communication skill in English
• Demonstrated continuous career growth within an organisation

We'd love to see:

• Knowledge of AWS, Azure, and GCP cloud platforms
• Previous experience working with a Security Information and Event Management (SIEM) platform
• Certifications in the information security space (CompTIA Security+, SSCP, CEH)
• Familiarity with programming / scripting

If this sounds like you:

Apply! If we think you are a good match we'll get in touch to let you know the next steps.

To learn more, visit our YouTube channel "Inside Bloomberg" www.youtube.com/InsideBloomberg

The Opportunity:

As an Associate with Technology Assurance team, you will have the opportunity to collaborate with leading global companies and large conglomerates across various sectors, such as financial institutions, government and public sector and Fintech firms. Your role will involve in assisting our clients in identifying and effectively managing their technology risks.Our independent position and assessment capabilities provide clients with a candid and reliable overview of their risk landscape and the controls in place. You will be involved in assessments and attestation services that will directly support C-suite discussions and important business decisions regarding compliance, cost and quality of our clients’ risk management programs.

Technology Assurance assists our clients with the following services:

• IT audits: This service involves performing IT-related procedures in support of financial statement audits, integrated audits, internal audits or other form of attestation engagements. We examine management controls within an IT infrastructure by evaluating IT general control design and operating effectiveness and testing application controls. Other assurance services include third-party reviews such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded services such as pre-implementation assessments, readiness engagements and cybersecurity assessments as well as integration with other Assurance competencies.
• IT Asset Management: ITAM identifies and mitigates risks — such as financial, contractual, regulatory and information security associated with the use of software — and helps optimize software costs.
• Business Continuity: Business continuity involves proactive planning and preparation to ensure an organization's critical business functions can operate during emergency events. We will support client with the delivery of resilience build and assessment programs, integrating foundational resilience disciplines such as business continuity, crisis management, and scenario testing.
• Data Privacy: Data protection is important, since it prevents the information of an organization from fraudulent activities, hacking, phishing, and identity theft. Any organization that wants to work effectively need to ensure the safety of their information by implementing a data protection plan.
• Data Analytics: Data-driven analyses are performed to help identify areas of risk and to enhance process and technology controls, improve IT operations and compliance processes as well as to achieve cost efficiencies. This includes the development of analytics test procedures, statistical models and algorithms to client’s data to identify instances of process or control gaps, occurrences of unauthorised or non-compliant activities within the organization and cost optimization opportunities.

Your Key Responsibilities:

As an Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity.
• Serve as a fieldwork team member to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk.
  Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements.
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:
• Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy.
• Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk.
• Integrating audit analytics findings into the overall audit approach and to present these findings to the client.
  

Skills and Attributes for Success:

• Degree in Accountancy, Business, Computer Science, Information Technology, Data Analytics, Engineering, Mathematics or other relevant discipline.
• Willingness to travel on overseas assignment as the need arises.
• Project management skills.
• Strong written and verbal communications skills and presentation skills.
• Leadership, teamwork and client service skills.
• Demonstrated integrity within a professional environment.
• Knowledge or interest in the field of information security, in line with internationally accepted standards and frameworks (e.g. COBIT, ITIL, ISO 2700x, CSA, SOX, GDPR and etc.).
• Knowledge or interest in data analytics tools such as Power BI, Alteryx, Python, R or Tableau.

Position: IT (Infomation Technology) Manager

Working Location: North-east region

Working Hours: 8am - 6pm

Working Days: 5days

Salary Range: Up to $7.5k

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

• Support and responsible for IT Project from conceptualise to Delivery stage.
• Manage 3rd party vendors to ensure service and support are delivered in accordance with the service level agreement.
• To assist with procurement and maintain up to date inventory tracking.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Support the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• To ensure all transactions pertaining to System are properly completed within the cut-off date before performing month-end process.
• Support and assist in change requests and application enhancement to the ERP system.
• Handle ad-hoc IT projects whenever required.

JOB REQUIREMENT:

• Minimum Degree/Diploma in Computer Science or related field.
• Minimum 5 years of working experience in technical support in ERP system, as well as the
• Experience with Servers Backup and maintenance.
• Oversee IT services and operations, network infrastructure and telecommunication service, as well as handle the full spectrum of ERP system.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

About the Role

We are looking for a strategic and growth-focused Senior Manager of Growth and Marketing to drive our marketing efforts across a diverse range of channels and ensure alignment with our global business objectives. This role is particularly exciting as you will have the opportunity to work closely with our key Western cluster markets—Australia, the USA, and the United Kingdom—shaping the marketing strategies that will drive growth and brand presence in these dynamic regions. If you’re an agile and entrepreneurial marketer with a passion for influencing cross-market strategies and achieving impactful results, this role is for you.

What You’ll Do:

• Cross-team alignment and collaboration: Work closely marketing leads who sit in the market to provide support for their growth on specific channels leveraging economies of scale.
• Strategic Oversight: Develop and refine a comprehensive growth and marketing strategy with a focus on channel connectivity and alignment. This may require different strategies (for each market on the same channel) to support business objectives and drive brand growth across all stages of the marketing funnel.
• Optimization: Analyze performance metrics to identify opportunities for improvement across channels, ensuring strategies are continuously optimized for efficiency and effectiveness in each market.
• Resource Alignment: Evaluate and adjust resource allocation to ensure that marketing priorities in Australia, the USA, and the UK are supported and that teams have what they need to succeed.
• Stakeholder Communication: Serve as the key point of contact for senior leadership and cross-functional teams, providing updates on marketing performance and strategic recommendations for the Western cluster.
• Channel Strategy Management: Maintain an overview of key marketing channels, including:
  Design and Creative: Ensure creative outputs are aligned with brand messaging and support overall marketing objectives, particularly in Australia, the USA, and the UK.
  Search Engine Optimization (SEO): Collaborate with SEO specialists to ensure strategies are effectively driving organic growth in these key regions.
  Search Engine Marketing (SEM): Hands on experience in SEM, setting up and optimizing campaigns at scale would be a bonus and looked upon favorably but not a must.
  Customer Relationship Management (CRM): Monitor CRM strategies to enhance customer engagement and retention, ensuring they resonate with audiences in the Western cluster.
  Content Production: Provide strategic guidance on content production, ensuring it supports brand positioning and campaign objectives across these diverse markets.
  Campaign Execution: Oversee the execution of marketing campaigns (designed by local teams), ensuring resources are aligned and efficiently utilized to achieve desired outcomes in Australia, the USA, and the UK.

What You’ll Need:

Experience & skills

• Minimum 7 years of experience in digital or e-commerce marketing, with a strong focus on growth and strategy, particularly in Western markets.
• Strategic Oversight: Ability to develop and manage high-level strategies and business growth across multiple marketing channels, ensuring alignment with business goals in key Western markets.
• Cross-Functional Collaboration: Strong ability to influence and align teams across different functions and regions, driving collaboration and efficiency.
• Analytical Skills: Proficiency in analyzing data to inform decision-making and optimize marketing strategies across diverse markets
• Resource Management: Experience in evaluating and reallocating resources to support shifting priorities and maximize impact in the Western cluster.
• Leadership: Demonstrated ability to lead through influence, driving alignment and collaboration without direct oversight of all functions. Having managed teams of 5 -10 people.
• Entrepreneurial: A proactive, self-starting attitude with a focus on innovation and growth in dynamic and competitive markets.
• Results-Driven: A commitment to achieving measurable outcomes and continuously improving marketing performance.
• Agile: Comfortable working in a fast-paced, dynamic environment with the ability to pivot as needed.
• Collaborative: A team-oriented approach, with the ability to bring different functions and markets together to achieve common goals.

Join us in this pivotal role to drive growth, improve cross-team collaboration, and ensure our marketing strategies are aligned and effective in achieving our business objectives across Australia, the USA, and the UK.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

About the role
We're looking for a passionate data science leader to spearhead our MarTech initiatives and unlock the full potential of data-driven demand marketing. This role is heavily focused on building and deploying models for predictive and prescriptive analytics, not just descriptive reporting. I.e. Less on descriptive (5-10%), more prescriptive and predictive (>80%)

What you’ll do:

• Meaningfully improve business results by leveraging cutting-edge data science and machine learning techniques
• Lead the development and deployment of production-ready ML (predictive/prescriptive) models for tasks:
  Automated anomaly detection and root cause analysis for discovered anomalies
  Highly accurate forecasting models that combine internal and market demand signals.More accurate forecasting model based on both internal and market demand signals
  User search intent understanding and optimal landing page experience matching.Understanding user’s search intent and matching it to the best landing page experience
  In-session propensity scoring
• Build predictive models and even prescriptive models that deploy to production
  Either AWS or GCP
  Monitoring of data pipeline and data quality
  Monitoring of model drift, if any
  A/B different models in production
• Translate complex data science concepts into clear, actionable insights for senior management and stakeholders.
• Lead and mentor a team of junior analysts and developers

What you’ll need:

• 5+ years of hands-on experience in Data Science and Machine Learning with clear and strong track record of deliverables that improved business outcomes
• Proficiency in building and deploying models to production using either AWS or GCP cloud platforms.
• Clear communication (in English) and can translate complicated ideas to stakeholders like a 5th grader
• Can lead and guide junior developers and budding data scientists
  Strong sense of ownership and bias towards action
• Python fluency (+++)
• NLP, LLMs including embeddings, vector DBs, and neural nets (++)
• Experimentation setup and post mortems both frequentist & bayesian (++)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• Establish and monitor company user operation metrics, ensuring an efficient operation system.
• Plan and implement the operation of the company's Customer Data Platform (CDP).
• Develop and implement user growth strategies, and understand the user acquisition, conversion, and retention funnel to optimize and improve the quality and quantity of user conversions.
• Design and test strategies to enhance user engagement and conversion in different scenarios and functionalities, based on data analysis.
• Translate business requirements into specific product requirements, and communicate with technology, product, and on-site teams to launch new features.
• Lead the central team and collaborate with local teams to plan, execute, and implement user journeys.
• Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems.

What you'll need:

• Familiarity with the construction, maintenance, and use of at least one CDP platform.
• Proficiency in the use and operation of at least one Marketing Automation (MA) tool.
• Knowledge of user lifecycle management and membership system construction.
• Excellent bilingual communication skills, with fluency in English.

Industry Experience :

• Background in the e-commerce industry, preferably with experience in platform products, membership products, and operations.
• Ability to work in a multilingual environment.

Position Experience :

• Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role.
• Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies.
• Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals.
• Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights.

**Responsibilities:**

- Assist the sales team in achieving sales targets and goals.

- Negotiate contracts and close agreements to maximize profits.

- Handle customer inquiries and provide information about products/services.

- Assist in preparing sales reports and presentations.

- Assist on meeting minutes and record report

- Assist to issue invoicing/ PO to client/ Supplier

**Qualifications and Skills:**

- no experience needed

- Fresh graduates and diploma holders are welcome

- Fluent in Chinese in order to liase with internal and external stakeholders

**Other Benefits:**

- Competitive basic salary.

- Flexible working arrangements to support your professional growth.

- Convenient location near Telok Ayer MRT.

- Earn attractive sales commissions.

- Comprehensive medical benefits to maintain your well-being.

- 13th month bonus

Responsibilities:

• Lead the full lifecycle of software application projects from concept to launch.
• Collaborate with cross-functional teams to define product vision and execute on product roadmaps.
• Drive continuous improvement of existing applications through iterative development processes.
• Implement strategies that promote user growth and retention.
• Oversee market analysis and competitive positioning to inform marketing strategies.
• Ensure effective communication between technical and non-technical teams.
• Monitor and report on app performance, user feedback, and market trends.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of professional experience in software development and management.
• Proven track record in managing successful software application projects.
• Strong background in software education and development methodologies.
• Excellent communication skills in both English and Chinese.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Leadership qualities that inspire teams to deliver high-quality products on time.
• Experience with agile methodologies and project management tools is preferred.

Responsibilities:

• Lead the full lifecycle of software application projects from concept to launch.
• Collaborate with cross-functional teams to define product vision and execute on product roadmaps.
• Drive continuous improvement of existing applications through iterative development processes.
• Implement strategies that promote user growth and retention.
• Oversee market analysis and competitive positioning to inform marketing strategies.
• Ensure effective communication between technical and non-technical teams.
• Monitor and report on app performance, user feedback, and market trends.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 15 years of professional experience in software development and management.
• Strong background in software education and development methodologies.
• Excellent communication skills in both English and Chinese.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Leadership qualities that inspire teams to deliver high-quality products on time.
• Experience with agile methodologies and project management tools is preferred.

Job Responsibilities

• Responsible for the Engineering Project Information / Data Management functions but not limited to collection and management of information from one or more sources and the distribution of that information to one or more audiences
• Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices
• Uses experience and problem solving skills to develop and improve processes
• May provide guidance to less experienced team members
• Perform regular Data validation checks and Flag inconsistencies to Engineering and resolve the inconsistencies
• Perform Data Loading / importing to databases
• Tag and Data Management
• Data Class Library management for Project
• To support the detailed engineering design effort by the use of standard tools, as well as support the project close-out and turn-over effort
• To support data and document submittal to Client as per the scope of work
• To support and manage the flow of data and documentation to the Client
• To follow the contractual requirements for information/data turnover to assure a seamless transfer of information to Client.

Job Requirements

• Bachelor of Science Engineering Degree with minimum 10 years of experience
• Knowledge and proficiency on Engineering Systems and Tools and its work processes
• Good understanding on Engineering Work flow and key deliverables
• Experience with O&G Offshore/Onshore projects with hands-on Project Information Management OR digital engineering solutions but not limited to:
• Class library, Naming Rules, Attribute data definition
• Data collection and validation methods
• Data exchange interfaces
• Data Exports and metrics reporting
• Engineering and Supplier Tag & Data Management
• Engineering software systems & tools
• Good Knowledge of Engineering Database Warehouse systems
• Experience in Engineering Data Class library Management
• Experience in Database Management System, SQL development, VBA, SQL Server Reporting services, Preparation of Data Management Plan / procedures

1. Conducting market research to identify new trends, opportunities, and potential areas for business growth. Analyzing market data to understand customer needs, preferences, and competitor strategies.
2. Generating leads through various channels such as cold calling, networking, referrals, and online research. Identifying and targeting potential clients or partners that align with the company's goals and offerings.
3. Building and maintaining strong relationships with existing clients, understanding their needs, and providing personalized solutions to enhance customer satisfaction and retention.
4. Creating compelling proposals, presentations, and pitches to showcase the company's products or services to potential clients. Customizing proposals based on client requirements and feedback.

1) Participate in the early service work of management consulting projects, provide contingency plans for clients, and participate in contract negotiations for projects:

2) Responsible for conducting customer information planning project requirement research, current situation analysis, blueprint planning, and implementation route design, and strictly implementing the company's consulting project workflow and management regulations;

3) Responsible for providing clients with information technology planning solutions and independently writing consulting reports based on division of labor:

4) Responsible for representing the project team to explain consulting solutions to clients:

5) Responsible for tracking the specific implementation of consulting solutions and organizing customer training:

6) Organize the implementation of consulting solutions based on customer needs

Job Description:

1. Support the use of various eda tools during chip design and integration verification processes, such as cadence/syncsys/mentor mainstream related eda software;

2. Familiar with Linux operating system, developing application scripts for shell, Perl, TC and other EDA software to improve the automation level of EDA tool usage, manual efficiency, and enhance the reliability of chip design process

3. Assist in the automation of various EDA tool processes, as well as provide support for the processing of library files and the design of standard cell libraries to improve efficiency:

4. Integrated Circuit EDA Software Process Development

Assist in evaluating software tools for IC design and customize or integrate these software into the chip design process: 5

6. Maintenance and subsequent development of the company's official website (technology);

7. Cross national internal network construction, network architecture design, Shenzhen branch server hardware installation management and maintenance, software installation management automation: responsible for the maintenance and management of information technology equipment and systems, ensuring the safe and stable operation of information systems

Responsible for the installation, configuration, and maintenance of antivirus systems

Effective employee technical training

- To handle the deployment of IT equipment in overseas offices

- Responsible for desktop application service management, AD account permission management, various PC permission management, employee external network permission management.

-Responsible for desktop service for Shenzhen headquarters workplace users, troubleshooting, ensuring operation, and improving user work efficiency

- Responsible for optimizing the workflow of various tasks within the team, reviewing and optimizing company standards, and developing relevant process optimization documents