Summary

The Broadcast IT Specialist is responsible for the smooth functioning of the Broadcast IT related systems, including and not limited to the Broadcast Management System, Media Asset Management System, TX Automation Playlist & As-run interface, EPG reports and gateways, Audience Ratings System, Editing & Graphic system, plus all relevant interfaces required to create the beIN SPORTS APAC linear channels and OTT services. Analyze, diagnose and troubleshoot faults and provide solutions to meet the business requirements. This position will assist the Broadcast IT Lead to work with the various business units in beIN Asia Pacific in promoting productivity and efficiency.

Key Responsibilities

• Provide quality support for the Broadcast Management System (BMS) and other media solutions plus all in-house developed applications to ensure the availability of service.
• Working with user groups to facilitate, document and propose appropriate automation/integration solutions and processes as well as coordinate and assist support/training initiatives. Where necessary, gathers requirements and conducts systems analysis.
• Liaise with various departments within the organization for day-to-day requirements & future improvements in the system.
• Manage and ensure smooth upgrades of BMS and other media solutions,
• Implement and deliver approved application enhancements.
• Manage applications related issues, conduct qualification, raise tickets, propose resolution, and gather sign-off, develop, test and deploy updates.
• Participate in solutions’ evaluation as well as in rollout of new systems / solutions.

Requirements

• Degree/Diploma in Computer Studies or broadcast engineering or related qualification.
• Experience in software application development, workflow design, process automation, and system integration.
• Ability to write scripts in languages such as SQL/VBScript/DOS and familiar with CSV/XML/HTML/JSON, REST API and AWS cloud technology will be an added advantage.
• Understanding of Sports/Entertainment channel/feed/streaming, and advantageous to have experience in broadcast/media/OTT/VOD.
• Detail-oriented individual with the ability to effectively manage multiple tasks and handle shifting priorities and carry on through task completion.
• Highly motivated self-starter with the ability to acquire necessary technological and business knowledge in an ever-changing environment.
• Excellent organizational, analytical, interpersonal, oral and written communication and documentation skills.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Duties are listed in order of greatest importance. Other responsibilities may be assigned.

• Analyze, maintain, and review manual and statistical forecast and propose / execute changes in order to assign the best fit S&OP demand forecast model
• Strive for Forecast automation based on historical data
• Act as Regional SME for forecasting statistical models and their best fit for different product groups, assigned business franchise, and different business scenarios (e.g. product launches, cannibalization etc.), train, coach and provide feedback to Regional and country teams on best forecasting methods
• Ensure, check and challenge data for consistency and logical incorporation of known business events e.g. coordinate the review of key planning characteristics to ensure validity of forecast models
• Build scenarios and back track against historical results in order to define best fitting models
• Maintain optimal S&OP processes in Region for assigned products. This includes developing, maintaining and monitoring all S&OP processes in the region in alignment with global guidelines, deploy trainings on process and tools, as well as monitoring all legacy S&OP analytical tools and signaling maintenance requirements
• Facilitate the Sales & Operations Planning by supporting a monthly consensus and demand review meeting with country management
• Collaborate with local S&OP teams to understand unique market requirements and identify root cause of Affiliate service issues
• Acquire and analyze information regarding historical data, market trends, promotional activity and other events, historical or current, which impact and influence customer demand
• Support unit and dollar demand forecast reviews (including revenue and samples) with Regional Counterparts. Work alongside regional counterparts to align current demand forecast submission against market activities and sales trends. Identify gaps between current plans and financial commitments, derive possible gap closing initiatives and highlight risks and opportunities.
• Work with Global S&OP teams to determine the capability to meet demand, and provide a feedback loop to markets. Act as key point of contact for the region to ensure strong visibility of product availability and/or supply issues back through the supply chain.
• Lead the regional allocation process with markets and regional commercial counterparts to resolve constrained situations, apply demand control where necessary on large or abnormal orders while still striving to meet operational and customer excellence
• Partner with the Regional commercial team and with Product Lifecycle Managers on the product portfolio by supporting regional product launches/ rationalization/ special promotions
• Analyze, report and improve forecast accuracy both at the detail and aggregate level to improve customer service and inventory levels
• Partner with Global LCM on product artwork/ labelling changes initiative and facilitate country bridging stock requirement with global supply chain
• Participate in Global S&OP review for assigned sub-franchise/s
• Support deck preparation for Executive S&OP meeting
• Collaborate with Global Analytics to improve and enhance analytics dashboard
• As Regional Super User for IBP planning system, provide guidance & support to local users, represent local users on issue escalation and new business requirements discussions with Global Process Owner
• Support Bi-weekly / Monthly S&OP KPI metrics reporting
• Escalate and drive resolution of critical region supply issues with Global Supply Chain

Education: Bachelor’s Degree or equivalent combination of education + 7years relevant work experience

Experiences: >7+ years in S&OP related experience in healthcare

Knowledge, Skills, Abilities

• Basic understanding of statistical forecasting methodologies
• Strong in Microsoft suite (excel, PowerPoint etc)
• Attention to detail without losing bigger picture
• Strong in Data Visualization & Analytics
• Self Starter, motivated and independent
• Ability to fluently read, write and communicate in English

* The final selected candidate will continue to be based in the home country as per the advertised locations. No relocation will be provided.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs,
  and expenses actual result and outlook . Account for variance between actual result and budget with
  in-deep analysis of rout cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual
  budget and monthly outlook, monitoring monthly profit status and explaining the gaps.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd
  half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely
  & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all
  monthly schedule be submitted on time and historical data are correctly retained.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR
  development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly
  performance reports using the BI tools.
• Lead ad hoc analysis based on management requests and operation needs.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 years experience, includes management accounting related experience in regional headquarter.
• Finance and performance management knowledge, understanding companies and regional finance operation.
• Degree in Finance / Accountancy , Business, Economics or other relevant field
• Excellent analytical skills to process voluminous data, interpret trends, establish high-quality insights and business implications.
• Willing to accept challenge and overtime work during peak period.
• Able to work well both independently and collaboratively in a team
  environment.
• Strong commercial sense, with keen eye for details and hands-on approach.
• Interest in understanding operational processes to improve quality of analysis. Willing to challenge current process to make improvement.
• Superior proficiency with ERP (Oracles) and Microsoft Excel
• Strong sense of ownership
• Interpersonal communications skills
• Analytical Skills
• PC Literacy
• Personal Consistency & Self Drive
• Adaptiveness toward changes.

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The principal engineer associates in this role, function as information technology (IT) professionals serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services.

Responsibilities

• Provide maintenance and support for the network services
• Experience working in LAN/WAN/WLAN/SDN/SD-WAN/IPS/ISE
• Design, implement, and maintain the organization's network infrastructure, including routers, switches, firewalls, load balancers, and other network components
• Collaborate with cross-functional teams to design network solutions that align with business objectives and ensure scalability, security, and performance
• Configure and optimize network devices to ensure seamless connectivity, data transmission, and network performance
• Troubleshoot and resolve complex network issues, conduct root cause analysis, and implement corrective actions
• Monitor network performance, conduct capacity planning, and implement necessary changes to optimize network performance and ensure high availability
• Implement network security measures, including firewalls, access controls, and monitoring tools, to protect the organization's data and systems
• Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and standard operating procedures
• Stay updated with emerging network technologies, industry trends, and best practices, and make recommendations for continuous improvement
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
• Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests
• Work closely with Project Manager / Service Delivery Manager to fulfil project deliverables and operational request
• Able to establish TAC cases with the principal vendor for complex problem until its resolved
• Able to work independently

• Bachelors degree in computer science, Information Technology, or a related field
• 7 or more years of experience as a Network Engineer, with a focus on designing, implementing, and maintaining complex network infrastructures
• Strong knowledge of network protocols, and advanced in routing protocols such as (BGP, OSPF)
• Proficient in configuring and troubleshooting various network devices
• Knowledge of advanced multicast routing and QOS is a plus
• Experience with network security technologies, including firewalls, IDS/IPS, NAC, Web proxy and VPN technologies
• Relevant network certifications such as CCNP. CCIE is a plus
• Solid understanding of network monitoring tools and protocols
• Experience with Software Define Network technologies such as Cisco ACI is a plus
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders

Responsibilities

• Prepare data and analyze data sets for actionable insights and generate reports to support strategic & operational decision-making process.
• Design, build and maintain data pipelines (ETL processes, data models and data warehousing solutions) to ensure efficient and accurate data.
• Facilitate various digitalization initiatives for the company such as identifying opportunities to leverage RPA and automation solutions to improve efficiency and effectiveness of daily operations.
• Prepare analysis and report for management meetings.
• Develop reporting and visualization solutions to create interactive dashboards and reports that provide insights for internal stakeholders.
• Collaborate in cross-functional teams to develop business models, budgets and KPIs for new projects.

Prerequisites

• Minimum 5 years experience in Data / Business / Systems Analysis or Quality Assurance.
• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics.
• Excellent quantitative analytical & critical thinking skills with strong understanding of financial & accounting principles.
• Proficient in MS Excel, PowerPoint, SQL, R, Python with ETL and working with large database.
• Familiarity with automation tools (e.g. RPA scripting, Power Automate etc) is a plus.
• Able to work independently and commit to deadline.
• Strong written and verbal communication skills including technical writing skills

• Gaming/IT/Tech MNC
• Chinese MNC expanding overseas
• Able to work independently

Responsibilities:

1. Manage bank and cash-related activities, including reconciling accounts, overseeing daily receipts and payments.
2. Review and process staff reimbursements, local payments, ensuring compliance with company policies and government regulations.
3. Execute daily accounting processes and reconcile intercompany transactions, ensuring accuracy and effective internal controls.
4. Generate financial management reports, conduct data analysis, and oversee financial budget management and planning.
5. Prepare financial reports and collaborate with audit processes.
6. Demonstrate proficiency in tax knowledge, coordinating with tax service agencies.
7. Independently oversee financial operations for the company in Singapore.

Requirements:

1. Bachelor Degree in finance or accounting or related major, CA/CPA/ISCA is preferred;
2. Minimum 3 years accounting related experience
3. Financial experience in gaming/internet service industry is preferred;
4. Self-initiative, communication skill, improvisation skills, capability for teamwork.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Assisting the Customer Success Manager, working closely with stakeholders, project managers, and team members to ensure the successful planning, execution, and delivery of projects. You will develop and execute plans to enable staff to fully leverage Microsoft 365 packages in order to improve their personal productivity and team collaborations. You will also contribute to the successful execution and delivery of projects by effectively planning, coordinating, and managing all project-related activities. Driving project success, manage risks, and ensure stakeholder satisfaction throughout the project lifecycle.

Responsibilities

• To improve staff personal productivity and team collaborations within the organization, this role encompasses various aspects, including training, support, optimization, security, usage monitoring, collaboration facilitation, integration, and continuous learning.
• Oversee and manage various IT projects within the organisation for enterprise applications and corporate desktop services.
• Plan and conduct training sessions, workshops, and presentations to educate staff on the features, functionalities, and best practices of Microsoft 365 packages. This includes creating training materials, organizing training sessions, and providing ongoing support and guidance.
• Monitor and evaluate usage: Track and analyze staff usage and adoption of Microsoft 365 packages. Generate reports and insights on usage patterns, trends, and areas for improvement. Collaborate with relevant stakeholders to address any gaps and promote continuous learning and development.
• Develop and maintain comprehensive project plans, including defining project scope, objectives, deliverables, and resource requirements. Create detailed project schedules, milestones, and task dependencies.
• Facilitate communication and collaboration among cross-functional teams, stakeholders, and project members. Ensure effective information flow, timely decision-making, and issue resolution throughout the project lifecycle.
• Identify potential risks or issues and implement mitigation strategies.
• Ensure comprehensive documentation of project activities including project plans, progress reports, change requests, decisions, and outcomes.
• Prepare progress reports to stakeholders & MT, highlighting key achievements, risks, and issues.
• Facilitate project closure, including conducting post-project reviews, capturing lessons learned, and identifying opportunities for future improvement.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) with 3 to 5 years of working experience
• Proficiency in Microsoft 365 packages, project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, JIRA). Professional certifications in project management (e.g., PMP, PRINCE2) are highly desirable
• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Knowledge of industry-specific software and tools related to desktop operations is a plus
• Strong analytical, organizational skills and problem-solving abilities and a keen attention to detail to identify and resolve project issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). The RegASK team is highly diverse, with more than 10 nationalities across 3 continents, entrepreneurial and very agile, We just completed our Series A funding round in December 2022 and are currently recruiting highly motivated individuals to expand its team and support its ambitious growth plans.

Part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, implementing new ideas to deliver better health, RegASK is a rewarding place to work.

If you are a doer who enjoys working across industries and continents, autonomous in your working style, and eager to problem solve, we would love to hear from you.

THE POSITION

Title: Business Analyst Intern

Key responsibilities:

• Researching, analyzing, and monitoring factors relevant to our industry and inform recommendations to stakeholders
• Analyze business goals, objectives and needs
• Contribute to planning and designing business processes and make recommendations for improvement
• Provide analytical support for the company
• Develops and prepare materials for corporate presentations

Requirements:

• Relevant degree in Business field
• Organized, analytical, and results-orientated individual who enjoys a fast-paced entrepreneurial environment
• Detailed oriented and able to handle information with high degree of accuracy
• Excellent critical thinking and problem solving skills

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Business Analyst Intern, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title: Quality Assurance (QA) Analyst

As a Quality Assurance (QA) Analyst, you will play a crucial role in the software development life cycle by thoroughly testing and validating software applications to ensure they meet the highest quality standards. Your attention to detail, analytical mindset, and passion for delivering flawless software will contribute to the success of our projects.

Key Responsibilities:

Test Planning:

• Collaborate with cross-functional teams to understand project requirements and specifications.
• Develop comprehensive test plans and test cases based on project documentation.
• Develop and track test metrics

Manual Testing:

• Execute manual testing procedures to identify software defects and inconsistencies.
• Conduct functional, regression, and user acceptance testing.
• Defect Reporting:
• Document and prioritize identified defects, working closely with the development team to ensure timely resolution.
• Provide clear and detailed bug reports.

Test Documentation:

• Maintain accurate and up-to-date test documentation, including test cases, test scripts, and test results.
• Contribute to the creation and maintenance of testing standards and best practices.

Collaboration:

• Work closely with developers, product managers, and other stakeholders to ensure effective communication and understanding of project requirements.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• 3 to 5 years of experience in manual software testing.
• Experience in Agile, software development life cycle (SDLC) and testing methodologies.
• Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to articulate testing processes and findings.
• SQL & data analytics skills are essential
• Able to write/execute queries for Mongo and MySQL Databases

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our QA Analyst, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Job Responsibilities :

• Basic knowledge in Testing
• Analyze the Requirement documents and prepare Test Scenarios and Test cases
• Execute test cases and raise defects
• Co-ordinate with Business Analysts / Tech Leads for issue resolution
• Co-ordinate with Business users for UAT execution
• Knowledge in Testing tools
• Manage stakeholders' expectations across Project teams
• Good team player with strong communication and problem-solving skills

Requirements :

• Banking experiences
• Wealth management
• Testing

• Position: Data Analyst (Server)
• Location: Jurong West
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $2700 + AWS + Variable Bonus + OT
• Duration: Contract (3-4 months extendable)
• Industry: Logistics - MNC

Responsibilities

• Perform waste walk and time studies in the data server operations and ensure the accuracy of data as assigned.
• Updating the collected data in the standard formats in excel/gsheet.
• Prepare weekly/bi-weekly summary reports using collected raw data, identified problems and caused, and improvement recommendations
• Any other ongoing tasks related to the current projects
• Ability to stay inside data center floors for prolonged periods (2 hours approx.) each time under some level of machine noise

Requirements

• Studies complete or ongoing in Diploma/ Degree in Industrial Engineering, Business Administration or Logistics
• Proficient in Microsoft Office – Excel, Word, PowerPoint
• Strong analytical skills, coordination and reporting skills
• Good communication skills to work with different levels of personnel
• Basic understanding on production processes and information flow would be added advantage.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Responsibilities

Proficient in troubleshooting Microsoft Windows Server, Windows Client, Microsoft Office Suite

Working knowledge in troubleshooting Cisco network devices would be advantage

Working knowledge in troubleshooting Linux OS would be advantage

Possess a pro-active attitude towards end users and a good working attitude

VMware knowledge would be advantage

Ability to work independently and in a team

Must be able to communicate in Mandarin to liaise with HQ (in China)

Requirement

Provide daily IT Infrastructure/Operations support to users in SG and regional offices

Manage all IT asset (SG and regional offices)

Coordinate with vendor on the repair/maintenance of IT equipment & software

Responsible to IT related tasks

May need to travel to other regional office for on-site support

General Overview

The successful candidate will liaise closely with other members of the SLNG business groups to deliver services that drive business performance and growth. Our ideal candidate is one who comes from an IT Background, is self-motivated and excels in a fast-paced environment.

Roles and Responsiblities

The candidate shall be responsible for but not be limited to the following duties and responsibilities.

1. Develop an ‘all round’ understanding of the SLNG business model and the roles / responsibilities of the various business groups that are tasked with achieving excellent business performance and deliver operational effectiveness.
2. Liaise with all business groups and external stakeholders to build an understanding of the key IT applications and systems to provide technical, commercial and financial business solutions to fully support the efficient delivery and implementation of business processes into SLNG.
3. Collaborate with cross-functional teams to gather and document business requirements and translate them into functional specifications to meet commercial obligations of the company.
4. Provide recommendations based on analysis and insights to drive process improvements, cost reduction, and system / application enhancement.
5. Collaborate with internal Information Systems team and manage external service providers engaged by SLNG to develop, procure and implement the business processes and IT applications and systems that will be required by SLNG for the effective management of SLNG’s business.
6. Contribute to the deployment of the business processes, IT applications and systems within SLNG and provide familiarization training, as required.
7. Regularly monitor the IT application and systems effectiveness in meeting end user requirements and manage any changes required.
8. Follow up with external service providers on any defects raised and track these to closure.

Work Experience

1. Candidates with 5 - 7 years in IT system implementation and support experience including exposure to Quorum’s Energy Components, SAP Finance modules will be required.
2. Proficient in Microsoft Office (essentially Word, Excel and Power point)
3. Active learner and ‘detail-oriented’ professional with strong analytical and problem solving skills.
4. Ability to quickly develop an in-depth working knowledge of the range of SLNG business activities.
5. Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and build positive relationships.

Education Requirements

1. Degree in Computer Science / Information Technology / Business from a reputable University.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

The candidate will be responsible for projects delivery and application support that are related to the Finance business domain. He/she needs to work closely with the user community, external vendors, and other stakeholders.

Maintenance and Support (70%)
• Provide on-going application support.
• Conduct user requirement analysis for enhancements to existing systems, analyse business information needs gathered, translate into requirement specifications, and secure user sign-offs.
• Perform systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary. Analyses and proposes data integration specifications for data exchanges with other IT systems inside and outside the organization
• Evaluate potential solutions and make recommendations to business users.
• Perform project implementation and application testing according to maintenance and quality assurance procedures and methodologies
• Handle audit queries, and ensure audit and security compliance are met.
• Conduct user training for system enhancements
• Liaise closely with business users and build good rapport
• Liaise closely with vendors or team members in application maintenance, application testing, supporting application patches and upgrades in accordance with methodologies and policies.
• Ensures IT support service targets are met.
• Work closely with business users in annual IT project planning and enhancement prioritization.
• Ensure adherence to policies, standards and quality documentations

Project Management (30%)
• Accountable for the overall successful delivery of project.
• Oversees the delivery of projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
• Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Manages procurement, including amongst others, preparation and publishing tender specifications, evaluates and recommends potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds good rapport
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
• Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 8 years within IT industry, inclusive of 5 years or longer in SAP S/4Hana Functional (FICO) role inclusive of systems design, functional, configuration and user support experience, and at least 3 years’ experience in project management inclusive of one complete cycle in an IT project implementation.
• In-depth knowledge with SAP S/4Hana modules FI/CO/PS/MM/Fixed Asset
• Knowledge in SAP S/4Hana modules FM/GM/Cash Management/Treasury/SD, OpenText Vendor Invoice Management, SAP Concur and SAP Ariba will be an added advantage.
• Good technical knowledge in SAP ABAP, Workflow and Fiori.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong technical background to coordinate with technical teams to solve complex requirement and integration issues.
• Familiar in the Finance and Procurement business domains.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to get answered is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in Higher Education industry is a bonus.

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Prepare financial statements and management reports with analysis
• Work with BU on monthly rolling forecast and annual budget
• Prepare and review Balance Sheet schedules on monthly basis
• Business partnering
• Be involved in audit
• Be involved in the implementation of processes, procedures, and policies
• Ad hoc projects

• Strong in financial analysis
• Have experience in keeping full set of books
• Good communication and interpersonal skills
• Good in Microsoft Excel and PowerPoint
• Experience in using SAP will have added advantage
• At least 3 years relevant working experience; and
• Degree in Accountancy or ACCA or equivalent

We are
YouTrip (www.you.co) is a Southeast Asian-focused fintech dedicated to creating the next generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider’s 2022 Singapore.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security.

What you will be doing

• Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
• Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
• Monitor network and system performance, including network security and security logs
• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
• Train users on new hardware and software
• Support audio and video equipment in office
• Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
• Support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
• Work with internal teams or vendors to resolve technical issues
• Support information security audits

What we are looking for

• Bachelor’s degree in Computer Science, Networking or other related disciplines.
• At least 3 years of related work experience
• Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
• Experience supporting hardware and software issues on Mac, Windows, and Linux operating systems
• Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
• Experience in IT asset & inventory management
• Experience with modern SaaS tools and open-source software is desirable
• Ability to work collaboratively and communicate effectively with internal and external teams

What we offer

• An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
• Access to a deep bench of technical and business experts that work together
• Working with an entrepreneurial team of people in Singapore, Thailand and Hong Kong

Purpose:

• Provide support to APAC HQ and all operating companies in the Asia Pacific region on applications relating to Business Intelligence (BI) for management & operational reporting and integration layer with source data systems.
• Participate in implementation/enhancement projects to plan, coordinate and liaise with users on system requirements gathering, solutioning, design & documentation.
• Primary focus will be on in-house developed applications, supporting in areas of business operational, KPI reporting & business analytics.

The key roles and responsibilities are as follows:

Key accountabilities:

• Design BI architecture in Azure cloud and migrate on-premise BI systems to Azure
• Lead in user requirements gathering and perform system impact analysis of changes required by business from technical perspective
• Drive user discussions and conduct workshops to facilitate information gathering
• Perform feasibility study to ascertain area of automation
• Propose and review solutions with respective stakeholders affected by the change
• Document user requirements into user specifications (functional & technical)
• Lead in system design and development of solutions according to the agreed user specifications
• Develop test plan & scripts
• Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g. system performance benchmarks)
• Lead in user training & user acceptance testing
• Ensure proper deployment of changes to production environment in accordance to internal procedures
• Collaborate and initiate change with business users to provide improvements to standardise system processes and propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g. sections, departments and entities from the Asia Pacific region)
• Review all work deliverables from development resources assigned and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery
• Provide periodic reports to reporting manager on work status/project progress
• Accountabilities are applicable to daily support, change order sustenance and project work
• Ensure full compliance to company policies, internal procedures, information security and JSOX audit requirements for all work performed
• Other duties as assigned by supervisor

Daily Support:

• Dedicate about 30% of time in daily support activities
• Provide 24x7 systems support according to the business units’ SLA of Asia Pacific region on in-house developed business applications
• Handle issues resolution in accordance to SLA
• Report any system or operational deficiencies and recommend areas for improvements

System Sustenance Change Orders:

• Dedicate about 30% of time on change request fulfilment activities
• Manage full change order fulfilment for the designated systems (independently end to end from feasibility study to final delivery)
• Manage development resources allocated as per change order requirements (usually of medium complexity)

Projects:

• Dedicate about 40% of time in project work
• Contribute as a key project member/team lead/technical subject matter expert in new implementation / enhancement projects for small, medium to high complexity projects.
• Collaborate with other ICT team members, application SME’s and with other vendors as and when required by the project and ensure delivery of projects in accordance to project KPIs
• Project activities include but not limited to: requirements gathering, design, testing, training, documentation, deployment, coordination, quality assurance, etc.
• Review all project outputs in relation to IT system deliverables from project development resources

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 7 years of Information Management experience in an MNC within the High Tech industry, with 5 years in IT lead role in project / support environment
• At least 5 years of implementation and support experience in Data warehousing and BI tools
• Degree in Computer Science / Engineering or IT related fields
• Preferably certified in Data engineering and/or Data analysis
• Preferably Project Management certified (PMP) or Agile certified
• Excellent hands-on experience in Power BI, Cognos BI, Azure data lake, Azure Synapse, Azure/Oracle Datawarehouse and ETL tools
• Proficiency in Power BI and Cognos BI Administration, Security and Framework Manager Dimensional Modelling
• Experience in DAX, M query, SQL, stored procedures, database/data processing concepts, data modelling, reports and dashboards development
• Good knowledge and in-depth experience in designing data warehouse systems and data flow in source systems such as Oracle eBusiness Suite or Azure D365
• In-depth knowledge & experience to design and develop a flexible & scalable BI model that can cater for the business reporting needs
• Familiar with IT SDLC and agile methodologies.
• Familiar with business analytics & reporting in areas of Finance, Supply chain, Sales & distribution, Service CRM
• Good knowledge in application deployment & solutioning
• Excellent understanding of data mining, data visualization and statistical modelling
• Proficient in Microsoft Office Tools (e.g., Word, PowerPoint, Excel)
• Good analytical mind and problem-solving attitude/skills
• Possesses great attention to detail while also being flexible to adapt to a dynamic environment and changing priorities
• Proficient in business as well as technical writing / documentation
• People oriented with good interpersonal and communication skills, both written and verbal
• Experience collaborating and working with multiple internal and external stakeholders
• Customer focus and have business sense
• Accountable, decisive, good leadership and emotional intelligence
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets and the third largest bank in Europe.

Information Systems Asia Pacific (ISAP), our Singapore center is one of the three main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

• Envisioning and preparing the Bank’s futures information systems
• Collaborating and supporting core banking flagships and transverse areas in their large-scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges

About CMI

Capital Markets IT (CMI) is the IT department within the bank focused on solutions related to Capital Markets. CMI involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, Risk management systems (market risk, counterparty risk) algorithmic trading, data analytics and Regulatory measures. The use of advanced technologies like cloud and artificial intelligence is also becoming increasingly prevalent in CMI to enhance efficiency and decision-making processes.

Team & Position

Embark on a transformative career journey as an Application Support Analyst in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology. You will be immersed in real life projects, shaping the future of capital markets software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Responsibilities

• Provide comprehensive technical support for capital market applications, ensuring uninterrupted operations and minimizing downtime.
• Collaborate with business analysts, development teams to understand the requirements or troubleshoot, debug, and resolve application-related issues.
• Design, develop and test code using a modern CI-CD pipeline.
• Monitor and analyze system performance, promptly addressing any issues to maintain optimal functionality.
• Implement proactive measures to enhance system reliability and performance.
• Conduct regular system audits to identify vulnerabilities and implement security patches.
• Respond to user queries and provide effective solutions to application-related problems.
• Develop and maintain documentation for support processes, troubleshooting steps, and system configurations.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of applications with business objectives.
• Participate in on-call rotations to provide 24/7 support for critical issues.
• Stay updated on industry trends, emerging technologies, and regulatory changes relevant to capital markets.
• Participate to proof of concept for new technology R&D
• Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of support activities.

Technical

• Strong knowledge in UNIX platform and any relational DB and language ( SQL, Oracle, Sybase, BigData)
• Proficiency in scripting languages (e.g., Python, Shell) for automation and monitoring.
• Valuable exposure to Elastic Search, Grid computing, Grafana and Prometheus, Kibana, Control-M, KAFKA
• AWS or GCP Cloud Certified
• Any DevOps Pipeline tooling GIT, Maven/Graven/Nuget/ Ansible, Jenkins, Docker/Kubernetes.

Functional

• Demonstrate a broad understanding of Market Risk and FO Trade workflow, with a commendable grasp of financial products (Treasury, Fx, Credit, IRD)
• Strong knowledge of financial instruments, market data feeds, and trading workflows.

Nice to have

• Any Object-oriented language: Java, .Net
• Domain-Driven design and Microservices: springboot
• Any testing automation tools and frameworks (e.g., JUnit, TestNG, Selenium).

Qualifications and Profile

• Junior level (0 to 3 years) experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Shift Timings:

• Candidate will have to work in shifts as support is requiring 24/6 Support (depending on team).
• ASIA (09:00 AM - 6:45 PM SGT), EMEA (05:00 PM - 02:00 AM SGT) & US (11:30 PM - 08:30 AM SGT)

PRODUCT AREA

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

JOB DESCRIPTION

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it's modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. Working on multiple projects at a time, you are focused on the details while finding creative ways to take on big picture challenges.

As someone who knows the workings of the core Finance team inside and out, you'll lead individual projects to transform planning, tracking and control processes. You'll provide senior level management with insightful recommendations, planning and reporting support.

Qualifications

JOB RESPONSIBILITIES

• Drive business and product strategy across Google Ad products.
• Provide management with clear insights and recommendations into drivers of business, market trends, risks, and opportunities leading to business enhancing product actions.
• Lead independently and/or in partnership with cross-functional partners, bringing clarity to big and complex problems facing Google.
• Influence with data, and articulate key insights to executive stakeholders to drive sound business decision making.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a problem-solving environment (e.g., financial planning and analysis, business analytics, management consulting, or investment banking).

PREFERRED QUALIFICATIONS

• Experience working with cross-functional teams by providing good business acumen.
• Experience in problem-solving, with the ability to structure ambiguous problems and drive insights.
• Ability to communicate and engage with the executive management team.
• Excellent problem-solving and technical (e.g., Financial Modeling, SQL, Data Viz) skills working with large volumes of complex data.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 250 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• INFRA: core infrastructure- systems and network services
• APS: application technical support
• Middleware: Data services and Middleware services
• End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center and Data Security Services.

Position

The Head of Section for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologieswithin data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions.
• Vulnerability Management
• Idendiity Access Management

Detailed Job Responsibilities

The Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• assigns the tasks and manages delegation,
• sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
• animates the team to encourage collaboration and sharing of practices,
• has a role in supporting people development,
• participates to recruitment process for the team,
• Vendor relation management

As the manager of his/her team, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures,
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting,
• Reporting and auditing
• monitors operational KPI and ensure tickets are closed within SLA,
• ensures documentation is up to date and relevant for use,
• implements cross-functions activities including continuous improvement initiatives,
• estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.)
• provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability,
• engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures,
• has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• has to monitor and push for improvements in the team’s productivity,
• be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role,
• engage in Projects and project deliveries,
• drive and deliver root cause for any high severity issues,
• has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA,
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required

As the first point of contact for the Service Provider, he/she:

• manages the daily relationship with the Service Provider and escalates when needed,
• follows up Provider KPI and related actions,
• coach and develop partner resources to meet the objectives,

As the first point of contact for internal Clients, he/she:

• manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality
• prepares client feedback for the monthly review.
• serve as point of escalation on major incidents
• have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• manage budget (once a year) and forecast (monthly)
• focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.
• Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

This IT System Engineer role reports to the IT Team Lead to maintain, implement projects, and enhance the IT Infrastructure not limited but included on server, network, security and so on. Provide 2nd and 3rd level IT support for the company's users, good IT career advancement and IT infrastructure environment for technical hands-on opportunity.

The successful candidate will require the following essential qualifications, experience, and attributes:

Responsibilities:

• Manage infrastructure services provided by vendor/s to ensure connectivity, availability of applications and services within the company both locally and regionally.
• Day-to-day support to the Group’s IT infrastructure (local and regional), including servers, desktops, IP phones, email, software updates, printers, backup systems and networking and WIFI equipment, on-boarding, off-boarding and training.
• Provide technical support for PC hardware, software, applications, and IT requests and tickets and close them timely.
• Responsible for the configuration, installation, and support of equipment.
• To participate, assist and support in new project implementations.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Configure, deploy, and maintain Fortinet, Dell, HPE managed Layer 2 Layer 3 switches.
• Manage Hybrid Windows Server Domain Controller, Windows server, VM Infrastructure, Office365, Firewall configurations, Endpoint protection.
• Periodically monitor servers, network devices and backups.
• Perform AD user/computer management and system administration on servers.
• Administer M365, MS Teams, SharePoint Online, Exchange Online, Azure AD, and TrendMicro.
• Plan and manage patch management process and follow up on the status and windows vulnerabilities identified.
• To assist and report to IT Team Lead in any other IT-related activities or projects as assigned from time to time.

Requirements

• Degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of IT network administration related experience, with prior experience in managing IT vendors (overseas and local) for technical issues resolution.
• Administration and management of servers, storage, networking and appliances, virtualization, mobility, and remote access services.
• Hands on experience in networking, routing, switching, and understand TCP/IP concept well.
• Excellent knowledge of best practices around asset management, control, and monitoring of server and network infrastructure.
• Any professional MCSA, CCNA or ITIL certified will be an added advantage.
• Hands-on knowledge with FortiGate/Fortinet firewall products will be an added advantage.
• Experience in M365, Exchange Online, and SharePoint management is an added advantage.
• Experience in Microsoft Azure Cloud is an added advantage.
• Experience in security patch/fix management and Synology NAS management
• Experience in deployment and installation of Windows Server 2008 R2/2012 R2/2019
• Highly motivated and hardworking, with a positive attitude, willing to learn.
• Good problem-solving skills and ability to work independently when required.
• Strong sense of responsibility and commitment to providing IT support to end-users
• Knowledge in Veeam Backup, AD & File Server, SQL Server, TrendMicro Anti-Virus, Email Security, Fortinet Technologies
• Good knowledge of Microsoft Windows, Active Directory, Hyper-V, Backup Solution, NAS
• Good knowledge of network infrastructure that includes Cisco/Dell command line, TCP/IP, DNS, DHCP, VPN remote access, WAN, LAN, VLAN, WiFi, VPN, Firewall, router, switches etc.
• Good knowledge of system level monitoring, performance tuning and backup solutions
• Positive attitude, willing to learn, work as a team and independently as required.

Key Responsibilities

• Management of on premise Windows and Linux based servers, workstations, HPC and end-user devices as well as well supporting infrastructure such as Active Directory, NAS, Network and Security appliances.
• Administration and orchestration of AWS resources to support operations and projects.
• Assist in the review and implementation of enhancements to existing Corporate and Scientific IT infrastructure to meet business outcomes.
• Assist in managing IT inventory and plan for IT infrastructure obsolescence.
• Identify and streamline existing processes with RPA (Power Automate)
• Support end-user devices with installation, configuration, and troubleshooting of hardware, software and network related issues.
• Other duties as assigned by supervisor

Job Requirements

• Degree or Diploma in IT-related discipline.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) Work experiences & Skillsets
• At least 5 years of hands-on experience in administering on premise and/or cloud based IT infrastructure and services in a corporate or scientific environment.
• Good working knowledge and understanding of the cybersecurity landscape, configuration and management of network and security appliances.
• Experience with both Windows and Linux based systems as well as Powershell and bash scripting.
• Experience in Microsoft Power Automate
• Solid organizational skills and attention to detail while juggling demands from stakeholders.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
• Good interpersonal and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Purpose:

• Provide support to FUJIFILM Asia Pacific (FFAP), FUJIFILM Business Innovation Asia Pacific (FBAP) and all operating companies in the Asia Pacific region on applications relating to Business Intelligence (BI) for management & operational reporting and integration layer with source data systems.
• Participate in implementation/enhancement projects to plan, coordinate and liaise with users on system requirements gathering, solutioning, design & documentation.
• Primary focus will be on in-house developed applications, supporting in areas of business operational, KPI reporting & business analytics.

The key roles and responsibilities are as follows:

Key accountabilities:

• Design BI architecture in Azure cloud and migrate on-premise BI systems to Azure
• Lead in user requirements gathering and perform system impact analysis of changes required by business from technical perspective
• Drive user discussions and conduct workshops to facilitate information gathering
• Perform feasibility study to ascertain area of automation
• Propose and review solutions with respective stakeholders affected by the change
• Document user requirements into user specifications (functional & technical)
• Lead in system design and development of solutions according to the agreed user specifications
• Develop test plan & scripts
• Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g. system performance benchmarks)
• Lead in user training & user acceptance testing
• Ensure proper deployment of changes to production environment in accordance to internal procedures
• Collaborate and initiate change with business users to provide improvements to standardise system processes and propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g. sections, departments and entities from the Asia Pacific region)
• Review all work deliverables from development resources assigned and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery
• Provide periodic reports to reporting manager on work status/project progress
• Accountabilities are applicable to daily support, change order sustenance and project work
• Ensure full compliance to company policies, internal procedures, information security and JSOX audit requirements for all work performed
• Other duties as assigned by supervisor

Daily Support:

• Dedicate about 30% of time in daily support activities
• Provide 24x7 systems support according to the business units’ SLA of Asia Pacific region on in-house developed business applications
• Handle issues resolution in accordance to SLA
• Report any system or operational deficiencies and recommend areas for improvements

System Sustenance Change Orders:

• Dedicate about 30% of time on change request fulfilment activities
• Manage full change order fulfilment for the designated systems (independently end to end from feasibility study to final delivery)
• Manage development resources allocated as per change order requirements (usually of medium complexity)

Projects:

• Dedicate about 40% of time in project work
• Contribute as a key project member/team lead/technical subject matter expert in new implementation / enhancement projects for small, medium to high complexity projects.
• Collaborate with other ICT team members, application SME’s and with other vendors as and when required by the project and ensure delivery of projects in accordance to project KPIs
• Project activities include but not limited to: requirements gathering, design, testing, training, documentation, deployment, coordination, quality assurance, etc.
• Review all project outputs in relation to IT system deliverables from project development resources

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 7 years of Information Management experience in an MNC within the High Tech industry, with 5 years in IT lead role in project / support environment
• At least 5 years of implementation and support experience in Data warehousing and BI tools
• Degree in Computer Science / Engineering or IT related fields
• Preferably certified in Data engineering and/or Data analysis
• Preferably Project Management certified (PMP) or Agile certified
• Excellent hands-on experience in Power BI, Cognos BI, Azure data lake, Azure Synapse, Azure/Oracle Datawarehouse and ETL tools
• Proficiency in Power BI and Cognos BI Administration, Security and Framework Manager Dimensional Modelling
• Experience in DAX, M query, SQL, stored procedures, database/data processing concepts, data modelling, reports and dashboards development
• Good knowledge and in-depth experience in designing data warehouse systems and data flow in source systems such as Oracle eBusiness Suite or Azure D365
• In-depth knowledge & experience to design and develop a flexible & scalable BI model that can cater for the business reporting needs
• Familiar with IT SDLC and agile methodologies.
• Familiar with business analytics & reporting in areas of Finance, Supply chain, Sales & distribution, Service CRM
• Good knowledge in application deployment & solutioning
• Excellent understanding of data mining, data visualization and statistical modelling
• Proficient in Microsoft Office Tools (e.g., Word, PowerPoint, Excel)
• Good analytical mind and problem-solving attitude/skills
• Possesses great attention to detail while also being flexible to adapt to a dynamic environment and changing priorities
• Proficient in business as well as technical writing / documentation
• People oriented with good interpersonal and communication skills, both written and verbal
• Experience collaborating and working with multiple internal and external stakeholders
• Customer focus and have business sense
• Accountable, decisive, good leadership and emotional intelligence
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Overview

You serve as a key member of a regional leadership team and are accountable for the definition and execution/delivery of a holistic digital strategy and action plan in line with business strategy and plans of the business unit.

Your team

You are responsible to the Personal Health Care AMA GM & work with global, regional and local cross-functional teams from diverse backgrounds to establish positive relationships and influence digital choices that deliver business value.

How success looks like

• You become the go-to trusted leader and provide stewardship to deliver strategic digital transformation to your respective category and region.
• You are disciplined in your execution and comfortable leading digital thinking within your respective category and region.
• You deliver tangible new value with digital and data capabilities to your respective category and region.

Responsibilities of the role

• Development of a digital vision in line with the PHC AMA business strategy and global PHC digital strategy, in partnership with PHC AMA GM, multi-functional PHC AMA LT and PHC global IT Leader.
• Development and delivery of a digital action plan supporting short-term and long-term PHC AMA business needs with clear business value articulation.
• Partnership with Global PHC IT, AMA IT, and corporate IT to leverage benefits of globally/regionally scaled solutions and enterprise platforms.
• Driving pilots and operationalizing IT/Data/AI capabilities for Sales, Digital Engagement with Consumers, and Media.
• Identification of new business optimization and productivity opportunities that require data/algorithms/digitization.
• Leading Digital & AI Upskilling for cross-functional PHC AMA organization.
• Developing a sustainable pipeline of IT talents and growing IT talents in PHC AMA organization across IT and A&I roles.
• Ownership of Digital Stewardship: Info-security, Data privacy, Application governance.

Qualifications

• Experience within IT at a senior level leading IT organization at the Category, Market or global service level.
• Experience working across functions like Marketing, Sales, Product Supply, R&D, and Finance and across business units.
• Experience working across platforms including, but not limited to: eCommerce, Direct to Consumer, Go To Market, Data and Analytics, Media, Supply Chain.
• Experience in leading transformation that positively disrupts and transforms business.
• Strategic business mindset focused on value delivery - demonstrated ability to create an inspiring vision and lead delivery of strategic transformation.
• Outstanding communication and interpersonal abilities – demonstrated ability to interact and lead in a multi-functional context and able to engage with broad leadership.
• Demonstrated ability to lead by influence and strong collaboration across a matrixed and globally dispersed organization to meet desired business objectives.
• Demonstrated ability to execute with excellence and efficiency against stretched timelines and operate in a very agile environment.
• A team player, who can interrelate and operate effectively with peers, yet results-oriented.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.