Job description:

• Oversee and govern all data to create reports with effective visualizations of team activities, ensuring the data is presented in a format that can be shared with a broader team, including sales, merchandising, and training.

Regular deliverables:

• Periodic reports by extracting data from GFA, channel sales, and training reports.
• Provide monthly insights into market trends and competitor activities.
• Maintain a comprehensive report archive. Comparisons with past data across all channels, products, and sales when asked.

Goals and objectives:

• Promote team alignment by providing clarity on the current position and guiding future directions through numbers and data.
  Aid both the team and XFN in making well-informed decisions by comprehensively understanding both ongoing and historical data.

Measurement:

• The quality of reports, considering punctuation, usefulness, data accuracy, accessibility, and insight quality, with measurements conducted by CSA lead and XFN.
• Ensure there is a continuous improvement process in place, taking action based on the feedback received.

QA Engineer (Manual Testing) | Entry Level

Working Location: Central (Hybrid Working Arrangement)

Salary Package: Up to $4,000 + AWS + Variable Bonus

We are looking for a Quality Assurance (QA) engineer, who will be will be responsible for conducting

tests before product launches to ensure software runs smoothly and meets client needs. The QA

engineer responsibilities include designing and implementing tests, debugging and defining corrective

actions. You will also review system requirements and track quality assurance metrics (e.g. defect

densities and open defect counts.) The QA engineer role plays an important part in our company’s

product development process.

Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Monitor debugging process results
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
• Coordinate with development team/project management team for smooth SIT/UAT

Requirements

• Tertiary degree in Computer Science, Engineering or a related subject
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Experience working in an Agile/Scrum development process
• Hands-on experience with both white box and black box testing is a plus
• Experience with performance and/or security testing is a plus
• Self - starter and can work independently

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43319" in your email subject for faster processing. All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

- Embrace safety and environmental preservation as fundamental principles.

- Establish and maintain documentation for vessel installations, modifications, upgrades, and ongoing maintenance.

- Collaborate with the IT support team, applications group, and team leader to formulate system configurations in line with requirements, ensuring comprehensive technical consistency in IT solutions.

- Take charge of overseeing the migration or enhancements of existing applications/systems, effectively providing implementation and operational support to projects, with a goal of meeting or exceeding SLA benchmarks.

- Evaluate system architecture, perform testing, identify root causes, analyze solutions, and offer recommendations as needed.

- Resolve issues, implement corrective and preventive measures, and educate the IT support team on multi-tiered application architectures employing various technologies aboard the vessel.

- Engage in maintenance and support activities, including diagnosing problems, responding to incidents, and applying patches in a timely manner.

- Possess extensive expertise in middleware standards and optimal practices for building a robust and resilient environment.

- Maintain, monitor, and support the IT support team in matters related to cybersecurity, best security practices, and backup solutions.

- Oversee and manage IT hardware procurement requests, with responsibility for vessel handover and takeover procedures.

- Provide off-hours and weekend support as an essential member of the on-call support team.

- Fulfill and meet monthly Key Performance Indicators (KPIs) for vessel ticketing, communication tasks, and ongoing projects.

Requirements

- Hold a Bachelor's degree in Computer Science, IT, or an equivalent field.

- Demonstrate a minimum of five years of experience in deploying IT systems.

- Possess expertise in Microsoft Operating Systems and Applications (including Office 365, MS Windows Server, Windows 10, Active Directory), Antivirus software, network switches, UPS, firewalls, storage/backup, and replication systems (Certifications are advantageous).

- Excel in Hyper-V and Remote Desktop Environments, particularly involving thin clients.

- Understand IT infrastructure, cloud services, and communication systems, along with proficiency in data cabling, communication, and Wi-Fi infrastructure.

- Exhibit proactiveness, dynamism, and a strong sense of responsibility with a focus on customer satisfaction and multitasking abilities.

- Capable of prioritizing tasks and consistently meeting deadlines.

- Adapt effectively to diverse working environments.

- Possess strong communication skills, encompassing verbal, non-verbal, and written communication, with the capacity to interact with team members at all organizational levels.

Job Title : Business Analyst(PMU)

Job Type : Permanent

Job Location : North Buonavista Road

Job Scope: In this role, you will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and ICT teams to develop various systems and support the onboarding of users. You will also be involved in conducting business analytics to support operational objectives.

Job Responsibilities:

· Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimization

· Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes

· Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

· Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively

· Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

· Identify interdependencies across projects/initiatives and strategize how these can be managed and coordinated, in collaboration with the relevant teams

· Support business transition and help drive change through actively engaging key stakeholders and end users

· Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:

- Establishing standards and metrics to measure impact, progress and performance of operational initiatives

- Tracking, analyzing and interpreting complex datasets to surface insights that inform business units (e.g. program planning and delivery, budget and cost estimations, potential issues, risks and benefits)

· Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals

· Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements:

· Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity

· Strong analytical skills with the ability to collect, organize, analyze and interpret large datasets

· Good understanding of user-centric principles and/or service design

· Excellent problem-solving skills and the ability to think critically to propose innovative solutions

· Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

· Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

· Proficient in using data analysis tools and techniques such as Python, SQL, or data visualization software is a bonus.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Mounika Tanuku

EA Licence No. 93C4403

EA Regn. No. R22109193

The Systems Engineer must be well equipped with a positive attitude and a willingness to learn. You will be trained on the job with guidance from the Senior Engineer/IT Manager to be a full fledged systems engineer experienced in handling different types of servers, antivirus software and firewalls.

• Perform IT administration and provide support at office sites of clients from various industries
• You will be expected to travel to 3 or more sites each day
• Provide clients with MIS support, including identification of systems gaps and the suggestion of improvements to clients’ systems
• Involvement in implementation of infrastructure upgrade projects for clients

Requirement:

• Candidates with a Degree/Diploma in Information Technology or relevant studies
• Possession of Microsoft-related certificates such as MCSA or other technical qualifications is preferred
• Hands-on experience with Windows environment, and experience in troubleshooting, configuring servers and email support will be advantageous
• Possess good interpersonal and communication skills
• Independent and able to work with all levels of personnel
• Able to work within tight timelines with good prioritisation skills
• Good analytical and problem solving skills

Responsibilities

• Understand user requirements and perform system analysis, design and document functional and system specifications.
• Design, develop, troubleshoot, test, document, and deploy new solutions quickly and reliably.
• Build the frontend and backend software, build business logics and APIs in the back-end to connect all systems and components together.
• Ensure the delivered applications follow security best practices and comply to enterprise security standards.
• Maintain and improve existing web applications
• Involve in both frontend and backend development
• Any other Ad Hoc duties as assigned

Job Requirements

• Degree/Diploma in software engineering or computer science or any related disciple
• Minimum of 1 -2 years of development experience with Microsoft .NET, C#, MVC, and Microsoft SQL.
• Familiar with Object Oriented Design and Analysis, Design Pattern and UML
• Proactive, motivated and team player

Interested applicants, please Email , and look for

[email protected]

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

APAC Wholesale Lending Services Middle Office provides end to end execution on lending services to multiple line of business across Commercial Banking and Corporate Investment Banking. Services provided include documentation & credit admin support, loan origination, loan agency, servicing support for loans and secondary loan trading support. Services are tailored to the needs of clients and line of business, ranging from bilateral to syndication. The team supports Bankers and Trade Sales and works closely with business partners across Credit, Legal, Compliance and line of business operations to deliver a client focused support model and seamless execution.

Role: The role is within Business Management team in Singapore and reports to Business Manager APAC – Wholesale Lending Services.

Responsibilities include:

• Generate Monthly/ Quarterly Management Reports across multiple lines of business
• Prepare periodic KPI (Key Performance Indicator) & MIS (Management Information Systems) Reports for functional teams
• Generate presentation decks for reporting to Senior Management
• Facilitate business review meetings
• Organize/coordinate various events and activities for APAC Wholesale Lending Services (WLS) e.g., All-Hands, town halls, senior leader visits, etc.
• Running capacity models and providing capacity utilization reports
• Lead/Support various projects under Business Management team, including any remediation efforts
• Coordinate new/ renewal of inter-affiliate outsourcing arrangements and related documents such as functional service level agreements, Power of Attorney, etc.
• Support resiliency testing requirements across different APAC locations
• Support audit requirements with location and functional teams
• Review and maintain updated WLS APAC Book of Work

Qualifications:

• Bachelor’s degree with 3+ years’ experience.
• Proficiency in use of Excel, Microsoft Word and PowerPoint. Knowledge of Tableau and/or Alteryx preferred.
• Strong verbal, written, presentation and communication skills along with a strong Control mindset
• Proactive/ self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner
• Candidates must be self-motivated with the ability to work in a fast-paced and results-driven environment.
• Ability to interact and collaborate effectively with internal stakeholders to support the goals of the business.
• Attention to details and ability to work independently.
• Strong interpersonal and relationship building skills.
• Knowledge of banking products and high-level transaction flow is an added advantage
• Good organization skills, and ability to work well under pressure and to meet tight deadlines, including strong prioritization skills
• Flexibility to handle multiple tasks and changing priorities, accept new assignments in rapidly changing environment

If you're interested in working in an environment where you can aspire to be the best, execute superbly and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan.

Our Client:

Our client specializes in offering comprehensive business consulting services & cost-effective office IT solutions to alleviate their clients’ business needs. They are currently looking for a dynamic and results-oriented IT Sales Executive to drive lead generation, prospecting and sales to corporate clients.

Job Details:

• Position Title: Sales Executive
• Working Location: Bishan area
• Working Days: Monday to Friday
• Working Hours: 9am to 6pm
• Medical & Annual Leave
• Basic Salary: $2500 - $2700
• Have Attractive Commission Schemes

Job Responsibilities:

• Promoting and selling a wide range of IT infrastructure products, services and solutions to clients.
• Deliver engaging customer presentations and cultivate strong relationships with corporate clients.
• Prepare comprehensive proposals and quotations tailored to meet client needs.
• Maintaining and developing relationships with existing customers and prospects to ensure satisfaction and repeat business.
• Conduct in-depth analysis of clients' work environments to identify suitable IT solutions.
• Provide consultation on SME loans to clients
• Maintain accurate and up-to-date records of all sales activities in the CRM system.

Requirements:

• Min Diploma Holder, fresh grads are welcome to apply
• Previous sales experience in IT Sales are preferred
• Proven track record in sales especially in B2B customers.
• Able to engage and manage relationships with high level corporate clients and decision makers
• Strong Communication and written skills

*Please note that only shortlisted candidates will be notified.*

MDE Capital Consultancy |EA License No : 21C0684

EA Personnel Name : Sarah Foo (R23113355)

Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .
2) Work with business units , agent banks/correspondent banks to resolve remittance queries .
3) Process failed remittances in accordance to procedures
4) Other ad hoc tasks assign by Team Manager .

Requirements
1) related experience in payments is highly desired.
2) fresh graduates with the right attitude can be considered .
3) possess strong problem solving and analytical skills.
4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)
5) good verbal and written communication skill.
6) able to work well in a team.

Regards,

Lini

Recruitment Consultant

R22108463

• Salary: $3,000 - $5,000 (Depends on experience)
• Location:Toh Guan Rd East
• Monday to Friday 9am – 6pm (Friday off at 5:30pm)

Job Scopes

• Coordinate with Functional head & assist the CEO in the preparation of Company Annual budget
• Prepare and present financial reports (MIS) to management to aid decision-making processes
• Monitor the company's Budget and create ways to reduce costs.
• Creating cost-tracking systems and processes
• Perform cost-benefit analyses on prospective projects and provide recommendations on their financial feasibility
• Monitor, check documentation & recommend Purchase of high value items for the Mgmt. decision.
• Analyze / control Overall Project Cost to determine possible improvements and develop strategies to optimize cost-effectiveness
• Collaborate with department heads to identify cost-saving opportunities and recommend measures to reduce expenses

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field
• Minimum of 3 years of experience in cost control or financial management
• Thorough understanding of accounting principles and budgeting procedures
• Proficiency in MS Office suite, especially Excel

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Responsibilities:

• Liaise with Group of Companies on logistics activities and manage business plan at regional level.
• To oversee LSD function and involve in strategic planning of Logistics solutions.
• To analyze logistics KPI by country & category for further actions.
• To enhance regional logistics activities
• Promote APAC standard process and strategy of Supply Chain among Factory.
• Work closely with respective logistics members and business units in APAC Region.
• Analyze logistics cost and other KPIs
• Monthly Regional Activities Reports

Requirements:

• Diploma in logistics or related disciplines.
• Computer literacy especially in Microsoft office
• Experience in PowerBI and Tableau will be advantages
• Min 3 years’ experience in freight forwarding, warehousing, Logistics and/or shipping
• Available for business trips (Travel frequency: 30%)

If you are interested in the position , kindly send your CVs to sean.ho(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

EA: 94C3609 / Reg: R21103172

Role:

Costing Analyst (F&B / Retail / Financial Planning / ACCA / Up to $4200)

• Singapore Based (Bishan)
• 5 Days work per week (9am to 6pm)
• $3200 to $4200
• Degree in Accounting / Business / ACCA or equivalent + 1 to 2 years' business analysis / financial planning and analysis experience
• F&B/Retail industry experience would be an advantage
• Career Progression Opportunities

Job scopes

• Responsible for monthly variance analysis and reporting to assist management in decision making and improving operating efficiencies.
• Review and analysis on PPV.
• Process, evaluate, interpret and report of stock/cost information for monthly closing schedules and reconciliation.
• Support the annual budgeting process and monthly P&L forecasting/analysis.
• Assist in projects to better improve cost savings and efficiencies and support cross functions in their improvement projects.
• Assist in implementation of BOM and PIB system.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are seeking an Analyst within our Wealth Management business. below are the responsibilities

- To shadow Senior relationship managers and assist them in managing their clients

- Monitor and review client portfolios and create process and templates which allows for ease of monitoring

- Use technology to improve efficiencies in all processes related to client management

- Assist Senior Relationship manager in sourcing new clients

- Assist Senior RM in making required marketing materials in the process of sourcing new clients and or managing client portfolios

Requirements

- Candidate must have a Masters in Management given this is a Wealth Management specific role.

- Candidate must have had working experience between 4-6 years

Our client in the banking industry is urgently hiring a KYC Analyst on a 1-year contract.

KYC Analyst, Private Banking (contract)

Duties & responsibilities :

• Performing Know-Your-Customer (“KYC”) and Customer Due Diligence (CDD) activities at both the customer on-boarding and periodic review stages covering the entire process from end-to-end as a support function within the First Line of Defense;
• Maintenance of static customer data in T24 once the access is available for Singapore branch;
• Support in preparing the team any regulatory reports (not limited to) FATCA /CRS
• Ensure performance of KYC to the standards expected by the Monetary Authority of Singapore and in accordance with the bank’s AML and KYC Policies and Procedures. This includes reviewing and checking for completeness of CDD information and supporting documentations for new and existing customers (periodic review) and performing risk assessments in line with the bank’s AML and KYC Policies and Procedures.
• Manage KYC / CDD trigger events and reviews and ensure appropriate actions are taken in accordance with the AML and KYC Policies and Procedures.
• Perform name screening and searches on prospective customers and existing customer base (ad-hoc screening).
• Review and check for completeness of maintenance of static information for batch screening including clearing of alerts.
• Maintenance of customer lists and records.
• Perform any other ad-hoc tasks and project work as assigned.

Requirements :

• A recognized diploma/degree in Business, Banking, Accounting, Finance or equivalent
• 3 to 5 years of experience performing KYC in a banking environment.
• Work experience as external or internal auditor is a plus.
• Familiar with internal controls and banking operations, particularly anti-money laundering. This includes good understanding of AML risk, risk ratings, source of funds/wealth, related parties, PEPs etc.
• Good writing and communication skills
• Self-starter, resourceful, independent, active team player and able to handle work pressures
• Ability to multi-task, prioritize and deliver consistent results.

Interested applicants are invited to write in with updated resume to [email protected].

EA License No. 16S8296 • EA Personnel Registration No. R21102756

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities:

· Cooperation in Japanese and English with ICT Department at HQ / Group companies

Ø Basic & Detail design and implementation for Asia Regional Hub operation with HQ

Ø Contract practice for internal transactions with HQ and Asia Regional Hub

Ø Application of Group's Large-Scale Strategy, IT Governance and Security Policy to Group Companies under Asia Regional Hub

· Provide IT support to users under Asia Regional Hub (Contact Point, Realization of Requests, Incident Response, Operation)

· Maintenance and maintenance of Group’s common platform, consisting of about 10 solutions related Microsoft365

· Devices Management (PC/iPhone/iPad/MFP)

· Development, maintenance and operation of enterprise systems

Ø Maintenance and operation of SAP Concur

Ø Maintenance and operation of external data linkage (Bank, Contractor, etc.)

Ø Maintenance and operation of other SaaS business systems

Requirements:

• Bachelor Degree in Computer Science / Information Technology, or other highly technical, scientific discipline.
• Certification in ITIL and Project management (PMP) will be advantageous
• 10 years of experience in IT related positions in the following capacity:

1. 3 years of experience in Office Automation (Business support infrastructure such as Microsoft365, PC, iPhone, multifunction machines, and base network) at companies (More than 300 employees with experience supporting multiple sites.)
2. 3 years of experience in service desk and other IT user support
3. 2 years of experience at regional headquarters of a global company
4. 3 years of experience in project management in enterprise application development
5. 3 years of experience in enterprise application development, maintenance, and operation (SAP Concur, SAP S/4HANA experience better)

• Solid understanding of the culture and business of Japanese companies

To apply, please visit www.gmprecruit.com and search for Job Reference: 23836

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Role & Responsibilities

1. Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;

2. Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;

3. Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;

4. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

5. Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

6. Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

7. Plan and perform user acceptance testing;

8. Assess service requests for enhancements and maintenance of systems;

9. Ensure Service Level Agreements for projects and incidents are met;

10. Identify potential project risks and its implication to the organisation and to recommend mitigating measures to manage the risks;

11. Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and

12. Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

As a Project Manager, you need to have:

• Relevant working experience as Project Manager/Scrum Master in at least 1 Agile/full project development life cycle.
• Relevant experience in web-based development and mobile IT projects.
• Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
• Familiarity with governance, adoption and training in RPA in enterprise IT environments.
• Working experience in government environment and familiarity with the critical systems will be an added advantage.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

WONDER SOFTWARE PTE. LTD. is not just a software development company, we are the architects of cutting-edge solutions tailored for the medical industry including clinical research operations. Our journey commenced at the dawn of 2023. We proudly stand as the offspring of a distinguished parent company with a remarkable 17-year legacy in Shanghai (HQ) and other district. Our roots in the industry run deep and our mission is to become the Singapore's leader within 5 years.

Roles & Responsibilities:

1) Supporting in Sales

2) Work closely with backend system developers, product managers and engineers.

3) Participate in development of backend system

4) Provide customer service and handle sales’s enquiries

5) Understand web application development requirements and procedure

6) Supporting in system maintenance (training provided)

7) Trademark and Intellectual Property (IP) application

Qualifications:

1) Minimum 3 years relevant experience

2) Diploma / Advance Diploma/ Degree in Computer Science, Engineering, or a related subject with at least 3 years of related presales working experience in IT.

3) Good presentation skills

4) JAVA, SQL, SaaS knowledge is a bonus

5) Proficiency in both Mandarin and English is a mandatory requirement. You are required to contact and work closely with colleagues stationed in China.

We regret that only shortlisted candidates will be notified.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We are seeking an experienced and skilled Senior Security Operations Center (SOC) Analyst to join our dynamic cybersecurity team. The Senior SOC Analyst will play a lead role in monitoring, analyzing, and responding to security incidents, ensuring the integrity and confidentiality of our organization's information assets. The ideal candidate will have a strong background in cybersecurity, incident response and threat intelligence.

Responsibilities:

• Security Monitoring and Incident Response:
• Implement and lead continuous monitoring of security events and alerts using SIEM technologies.
• Conduct in-depth analysis of security incidents, utilizing forensics and log analysis, to determine the root cause and extent of the compromise.
• Lead the development and enhancement of incident response processes, ensuring a swift and effective response to security incidents.
• Conduct tabletop exercises to simulate and evaluate the organization's incident response capabilities.
• Provide guidance and mentorship to the SOC team during incident investigations, fostering a collaborative and knowledge-sharing environment.
• Collaborate with external incident responders and law enforcement agencies when necessary.
• Contribute to security awareness initiatives by providing insights and recommendations based on incident analysis.
• Prepare and deliver comprehensive reports on security incidents to both stakeholders and technical audiences.

Threat Intelligence:

• Lead the collection, analysis, and dissemination of threat intelligence to stay ahead of emerging cybersecurity threats.
• Evaluate the relevance and impact of threat intelligence on current security controls and recommend adjustments as needed.
• Implement and lead the integration of threat intelligence feeds into security monitoring tools to enhance detection capabilities.
• Collaborate with industry peers and organizations to share threat intelligence and best practices.
• Lead the development of threat hunting strategies to proactively identify and mitigate potential threats.

Security Tools Management:

• Lead the management and optimization of security tools, including but not limited to SIEM, IDS/IPS, and endpoint detection and response (EDR) solutions.
• Collaborate with the IT and infrastructure teams to lead the deployment and configuration of security technologies.
• Ensure the tools are aligned with industry best practices and are effectively addressing the organization's security requirements.

Qualifications:

• Bachelor's degree in Computer Science, Information Security, or related field.
• Minimum of 5 years of experience in a Security Operations Center role.
• Relevant certifications such as CISSP, CEH, or GIAC are highly desirable.
• Proficient in using SIEM tools and other security technologies.
• Strong knowledge of networking protocols, operating systems, and security architectures.
• Extensive experience in incident response methodologies, including thorough forensic analysis.
• In-depth understanding of macOS and Linux operating systems and their security controls.
• Demonstrated ability to analyze and respond to security incidents on macOS/Linux/ Cloud Services platforms.
• Familiarity with scripting languages for automating security tasks (e.g., Python, Bash).
• Familiarity with cloud services (E.g AWS/GCP) and security best practices is a must.
• Excellent communication and interpersonal skills.

Additional requirements:

This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.

Responsibilities:

• Communications Development and Delivery - Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.

Your Background

• Minimum diploma holder (Fresh grads are welcome to apply)
• 0-2 experience in marketing/communication/events industry

EA License Number : 11C4879

WHO WE ARE:

PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 11 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico and Colombia).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore and Hong Kong, currently working towards certification across all other locations.

YOUR ROLE:

As the Head of DevSecOps, Cloud, and SRE, you will lead teams of consultants, driving both strategic and operational excellence in our technology department. Your role is pivotal in shaping our future technological landscape, especially in the realms of DevSecOps, Cloud, and Site Reliability Engineering, with an emerging focus on AI integration.

YOUR RESPONSIBILITIES:

Strategic Leadership:

• Develop and execute a dynamic technology strategy that aligns with the organization's growth, focusing on emerging trends and technologies. Be visionary in exploring emerging technologies that can be integrated in our delivery life cycle.

Team Unification and Development:

• Manage and nurture the talent within the DevSecOps & Cloud and SRE teams. Foster a culture of high performance and continuous skill development, ensuring our team remains market-relevant and excels in delivering quality services.

Collaboration and Alignment:

• Work closely with the CIO, CTO, Business Teams, Marketing, and the broader Management Team to ensure technology strategies are well-integrated with company-wide goals. Your role is crucial in harmonizing technological initiatives with business objectives.

External Representation:

• Act as a key ambassador for our company in external forums and events related to your domain of expertise. Your thought leadership will enhance our brand presence in the technology community.

Budget and Resource Management:

• Oversee budget and resource allocation for the DevSecOps & Cloud and SRE teams. Your decisions will directly impact the efficiency and effectiveness of our technology operations.

Innovation and R&D:

• Lead innovation and research and development initiatives. Your role involves exploring new areas and defining cutting-edge projects that prevent technological stagnation and promote growth.

WHO YOU ARE:

A creative individual with deep technological expertise, business acumen, and a software development background with at least 12-15 years in IT industry, with substantial experience in a leadership role within a high-growth tech environment. Familiarity with Agile methodologies is essential.

Technical Acumen:

• Expertise in Core Areas: You have an extensive understanding of DevSecOps, Cloud technologies, and SRE principles, with significant hands-on experience in multi-cloud environments (both private and public clouds). Your expertise encompasses distributed systems, cloud security, performance optimization, and cloud cost optimization.
• Design and Automation Skills: Proven experience in designing enterprise-grade, Cloud-native architectures and executing efficient CI/CD automations. Your approach should be focused on creating scalable and resilient systems.
• Tech Trend Tracker: A constant drive to explore new technologies in DevSecOps, Cloud, and SRE, aiming to enhance delivery cycles and boost operations and system reliability.

Leadership:

• Strong managerial skills, with a proven track record of scaling, building and leading high-performing teams (minimum 25 people). Ability to maintain a people-centric culture while driving outstanding performance.

Visionary Mindset:

• Demonstrated ability to stay ahead of technology trends and effectively integrate them into business strategies. High entrepreneurial spirit and ability to operate independently.

Communication and Representation:

• Excellent communication skills for both internal collaboration and external representation, where you can balance idealism and pragmatism. A history of effective participation in industry forums and events is a bonus point.

MORE ABOUT PALO IT:

As innovators, we're committed to helping businesses transform to better our world. On that same token, we’re also committed to transforming ourselves. There are massive implications for ESG in the tech sector and in the industries that we serve, and it is our goal to together build products, services and business models that provide both business value and positive impact. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification across offices worldwide
• Continuously measure and improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Description:

• Install and configure the relevant hardware and software for shops, office and distribution, including products procurement and routine checks
• Carry out IT function during stock take process
• Upload daily FTP sales
• Create and update user list and user address for intranet and the email system
• Liaise with network providers for the smooth operation in Singapore
• Support IT functions of online sales platforms
• Perform any other duties as assigned

Requirements:

• 1 year experience in IT Management
• A general knowledge of a wide scope of issues, IT strategy and IT architecture
• Commercially focused, well-organized and able to work effectively in a fast paced environment

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
6. Acting as an escalation focal point for all improvement activities involving SNOC
7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
9. Ability to work closely with various line of business technologies from junior to management level.
10. Change governance on all the monitoring changes for production implementation
11. Perform on call duty on rotation basis.