Summary

The incumbent’s role is responsible for supporting end users’ technology needs. The primary focus is on ensuring that end users have reliable, efficient and secure access to the technology tools and business applications to perform their job functions effectively.

Job Responsibilities

• Provide technical assistance and support to end users in addressing their hardware, software, hotel IT applications and connectivity issues. Resolve problems in a timely and effective manner. Collaborate and communicate with end users on IT updates, changes, and initiatives.
• Fulfil PPHG IT monthly tasking with proper documentations.
• Manage user onboarding and offboarding i.e account provisioning and deprovisioning. Create user accounts, including access permissions, passwords, and security settings in accordance to procedure
• Liaise with vendor on the installation, configuration and maintenance of hotel business applications used by end users. Manage data backup and recovery for end-user devices and ensuring data integrity and compliance.
• Adhere to cybersecurity policy to protect end-user devices, data and systems from threats such as malware and unauthorized access.

Location: Senja Care Home

The Senior / Executive, IT / Cybersecurity (ITCE) will assist the Senior Manager (IT) to plan, implement and manage organisation-wide IT infrastructure and IT-related systems in Vanguard. The ITCE will render IT operational support which includes the provision of IT services, troubleshooting, managing IT assets, IT procurement etc. He/she will also coordinate and work with both internal and external stakeholders to ensure that the IT systems can provide associated IT services to our residents and staff.

· Assist the Information Technology / Cybersecurity Manager to plan and implement new IT support services and initiatives for residential care, day care, respite care or other services as necessary

· Manage day-to-day IT operations of Vanguard entities. These include:

a. Maintaining and reviewing IT policies to ensure that they are kept up-to-date and relevant for the current set up.

b. Preparing for yearly audit of IT Infrastructure and ensuring all documentation is kept up-to-date.

c. Conducting regular system audit for IT effectiveness, efficiency and security

d. Managing outsourced vendors contracted to provide IT services such as.:

i. EUC devices support

ii. Login user accounts

iii. Mailbox licenses management & renewal

iv. Creation & deletion of mailboxes as necessary

v. Procurement of new EUC devices, MS licenses and installation of software

vi. IT security

vii. Regular system updates, upgrades, migrations and outages

viii. Review security logs on access, password management and accounts

e. Assisting to maintain and manage all IT contracts and renewals

f. Overseeing the maintenance of Vanguard website and Domain name

g. Providing IP Telephony support:

i. Obtain approval from Head, Corporate Services to install IP Telephony system for the new Care Home / Senior Care Centre sites

ii. Coordinate with the Care Home Operations team and vendor to deploy IP Phones

iii. Manage and work with vendor to resolve any IP Telephony problem

· Assist the Information Technology / Cybersecurity Manager to plan, implement and manage all IT network, systems and data security measures against cyber-attacks.

· Conduct IT security awareness training programs and workshops for staff

· Provide regular operation system reports to Head, Corporate Services

· Identify opportunities for team training and skills advancement

· Work with all stakeholders to identify and provide responsive support on IT requirements

Any other duties assigned by the supervisor

Educational Requirements & Experience:

• Diploma/Degree in IT-related field with at least 2-years working experience
• Qualification in IT professional certifications like CCNA, MCSA/MCSE, ITIL and CISSP etc
• Possess strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware / software faults
• Strong proficiency in Microsoft Office applications
• Minimally 2-years’ experience in Microsoft Windows software, HP Networks, Microsoft Servers and Fortinet Firewall.
• Knowledge of cyber security and cloud computing will be an advantage.
• Ability to attend to details and respond swiftly to work demands
• Has good written and verbal communications skills
• Has good organizational skill and ability to identify and resolve IT issues in a timely manner
• Ability to stay updated on new technologies and IT innovations
• Demonstrated accountability, crisis management capability and an ability to prioritise

WHO WE ARE:
PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:
Be part of our dynamic team as a Sales Operations Specialist and take charge of revolutionizing our sales operations! In this exhilarating role, you will spearhead the management and enhancement of our sales processes, tools, and data to propel us toward unparalleled success in achieving our revenue and growth objectives. If you thrive in a fast-paced environment and are ready to make a significant impact, then this is the opportunity you've been waiting for!

YOUR RESPONSIBILITIES:

• Collaborate with business team to develop and implement sales strategies, plans, and forecasts
• Maintain and improve our CRM system, ensuring data accuracy, quality, and completeness
• Create and update sales reports, dashboards, and KPIs to provide insights and recommendations to senior management and stakeholders
• Support the sales team with proposal development and contract management
• Identify and resolve any issues or bottlenecks in the sales process, and propose solutions for improvement
• Research and evaluate new sales tools, technologies, and best practices to enhance our sales performance and efficiency

YOUR PROFILE:

Must-Have:

• Motivated by driving Sales Operations in the tech industry, ideally in a tech consultancy with experience across Singapore, Australia and SEA
• Solutions oriented and strategic with an desire to use technology for automation
• Proficient in pulling and interpreting data, and distilling insights using analytics tools to evaluate Sales performance, ideally familiar with HubSpot, LinkedIn and Sales Prospection tools
• Highly collaborative and works well in a diverse environment, ideally having experience working closely with senior stakeholders internally and externally.
• Strong written and verbal communication skills, you are known for being able to convince and build trust and responses naturally
• Robust skills in engaging others and articulating ideas clearly
• Strong written and verbal communication skills, allowing you to assist in crafting compelling content and collaborating across teams

Should-Have:

• Minimum 2 years of working in Sales Operations
• A solid understanding of sales processes, methodologies, and business principles is essential.
• Familiarity with key sales metrics, such as conversion rates, customer acquisition costs, and revenue forecasts, is important.
• Strong Analytical and Reporting skills are essential
• Highly motivated win mentality
• Highly capable of managing time and tasks independently
• Skilled at autonomous decision-making within a given framework and offering guidance to team members from various functions.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking a IT Risk Candidate who will play a critical role in improving and enhancing our organization's IT security posture. The role requires the candidate to ensure the effective implementation of security measures, conduct risk assessments, and develop security policies alongside our Managed Security Services Provider (“MSSP”). The successful candidate will initially serve as an individual contributor with the potential to lead a team in the future.

Key Responsibilities

• Risk Management
  Conduct comprehensive IT risk assessments and develop risk mitigation strategies.
  Identify and evaluate emerging security threats and vulnerabilities, providing recommendations for remediation.
  Collaborate with various departments to assess and manage IT risks across the organization.
• Security Operations
  Monitor and respond to security incidents promptly with the assistance of our MSSP.
  Oversee the implementation and maintenance of security technologies, including firewalls, intrusion detection/prevention systems, and endpoint protection.
  Ensure compliance with security policies, standards, and regulations, including those mandated by the relevant financial regulators.
• Policy Development and Compliance
  Develop, implement, and maintain IT security policies, procedures, and standards.
  Conduct regular security audits and assessments to ensure compliance with internal and external requirements.
  Provide guidance on regulatory requirements related to IT security (e.g., GDPR, PDPA).
• Incident Response
  Lead incident response efforts, including investigation, containment, and remediation of security incidents.
  Coordinate with internal and external stakeholders to ensure timely resolution of security incidents.
  Develop and maintain incident response plans and playbooks.
• Cloud Security
  Ensure robust cybersecurity measures for the organization’s adopted cloud technologies.
  Develop and implement security controls and best practices for cloud environments.
  Conduct regular assessments and audits of cloud security posture.
• Awareness and Training
  Promote security awareness across the organization through training and communication initiatives.
  Stay current with industry trends and best practices in IT security and risk management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT security and risk management.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Good understanding of cybersecurity for cloud technology.

Nice-to-Haves

• Experience working with MSSP vendors.
• Relevant certifications (e.g., CISSP, CISM) are highly desirable.
• Experience and familiarity with cloud security and risk management (e.g. AWS, Azure).
• Strong analytical and problem-solving skills.
• Familiarity with regulatory guidelines.
• Knowledge of security frameworks and standards (e.g., NIST, ISO 27001, CIS).
• Experience with security technologies such as SIEM, IDS/IPS, firewalls, and endpoint protection.

Please submit your application to Job Posting | CyberArk

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

CyberArk is seeking for an IT Technician and Support Specialist to join the IT service and Support Team in Singapore. In this role, you will manage the end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will also respond to inquiries, complete end-user asset management, set up local and remote new hires, build user accounts, email accounts, and all related system access and roles, and image and deploy computers and supporting systems.

A successful candidate will be someone who has demonstrated ability to work in a fast paced environment independently as a strong communicator with great customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

Responsibilities:

• Monitoring, maintaining, troubleshooting computer systems and networks problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Install and set up laptops, printers, phones, operating systems and applications (and other necessary equipment)
• Image computers according to specification using SCCM/JAMF/MDM
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Repair and support equipment as necessary
• Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
• Ad hoc tasks and projects as needed

Qualifications

• 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
• Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
• Confident in managing relationships with APJ stakeholders across levels and vendors
• Proven operator in processing support requests across APJ amongst other priorities
• Team player mentality in a regional & global team
• Ability to work independently in a fast paced environment
• Can work in flexible hours within a global team

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

The Senior DevOps Engineer will maintain and support Cloud Infrastructure and apply DevOps practices and solutions. The person will also implement Cloud-related and DevOps technologies such as AWS/Azure/Kubernetes. Senior DevOps Engineer will be expected to conduct workshops with client to identify their challenges, come up with transformation roadmap and deliver technical solutions while coaching delivery teams on DevOps best practices.

YOUR RESPONSIBILITIES:

• Provide customers with reliable solutions
• Configure, maintain, and support the infrastructure both Cloud and On-Premises.
• Install, maintain, and support the various CI/CD, security and testing related tools
• Develop multi-stage CI/CD pipelines to enable faster and frequent releases to production; help delivery teams automate their build and deployment to cloud
• In some cases, act as a system administrator on different operating systems
• Document, and share knowledge on developed DevSecOps solutions
• Collaborate with clients and other PALO IT teams to understand client requirements, design comprehensive end-to-end approach, and implement DevOps solutions that meet client’s needs.

WHO YOU ARE:

• Strong Unix / Linux / Bash knowledge
• Deep understanding of cloud computing, e.g. technologies, deployment, costing, HA/DR, etc
• You should be able to coach delivery teams on DevOps principles, e.g. CI/CD, test automation, release automation etc. and engineering practices, e.g. TDD, BDD
• Well versed with at least one of the public, private or hybrid cloud platforms such as AWS, Azure, OpenShift, Google Cloud (GCP)
• Strong exposure on container technologies (eg: Docker, Podman, Kubernetes, AWS EKS, AKS, Openshift etc..)
• Hands-on experience with automation and infrastructure-as-code using various tools including Terraform, Pulumi, AWS CFN, ARM etc
• Experience with developing and implementing processes to handle releases from development to operations while respecting internal rules, and offering solutions for rollback etc
• Hand-on experience in designing , developing and migrating CI/CD pipelines (eg: Github Actions, Azure DevOps Pipelines etc..)
• You have a good understanding of microservice and event-driven architectures and DevSecOps practices which support relatively complex distributed systems
• Good understanding of monitoring and hands-on experience of setting up and configuring monitoring tools (e.g. ELK, Prometheus, Grafana and Splunk)
• Good to have strong RDBMS and NoSQL skill in deploying and fine-tuning such as MySQL, Oracle, Elasticsearch.
• Overall, 6-10 years of experience in platform automation, applying various DevOps principles.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE:

The Senior Data Engineer will work on acquiring, storing, governing and processing huge sets of structured / unstructured data. You will bring a vision of the big data solutions landscape for choosing optimal architecture components to use for these purposes as well as a set of data engineering skills for implementing enterprise data foundations such as data lake. Finally, you will work closely with other PALO IT experts in Data Intelligence, Research, UX Design, Digital Technology and Agile teams to enable intelligence in the digital mesh of our clients and deliver big impact to them.

YOUR RESPONSIBILITIES:

• Design, implement, and maintain robust and scalable data pipelines to ingest, transform, and process structured and unstructured data from various sources.
• Build and manage data warehouses and data lakes, implementing efficient data storage and retrieval mechanisms. Design data models that support business requirements and analytics use cases.
• Leverage cloud platforms (e.g., AWS, Azure, GCP) to design and deploy scalable data infrastructure, optimizing for performance, cost-effectiveness, and reliability.
• Implement data quality checks, validation processes, and data governance frameworks to ensure data accuracy, integrity, and compliance with security standards.
• Continuously monitor and optimize data pipelines and infrastructure to improve processing speed, reduce latency, and enhance overall system performance.
• Work collaboratively with data scientists, analysts, and other stakeholders to understand their data needs, provide technical expertise, and deliver solutions that meet business objectives.
• Support business users by implementing data presentation layer including data visualisation using tools like Tableau, PowerBI etc.
• Stay up-to-date with emerging technologies and industry trends in the big data and data engineering space, evaluating and implementing innovative solutions to improve data processing capabilities.
• Support the definition and optimization of underlying data infrastructure

WHO YOU ARE:

• You hold a Bachelor's, Master's, or Ph.D. degree in IT, Information Management, and/or Computer Science with at least 6 years of experience.
• Good knowledge of the big data technology landscape and concepts related to distributed storage/computing
• Experience with big data frameworks (e.g. Hadoop, Spark) and distributions (Cloudera, Hortonworks, MapR)
• Experience with batch & ETL jobs to ingest and process data from multiple data sources
• Experience with NoSQL databases (e.g. Cassandra, MongoDB, Neo4J, ElasticSearch)
• Experience with querying tools (e.g Hive, Spark SQL, Impala)
• Experience with Power BI
• Experience or willingness to go in real-time stream processing, using solutions such as Kafka, AWS Kinesis, Flume, and/or Spark Streaming
• Experience or willingness to learn about DevOps and DataOps principles (e.g Infrastructure as Code, automating different parts of the data pipeline)
• High-level understanding of Data Science concepts and methodologies (how models are built, trained, and deployed)
• You are passionate about technology and continuous learning comes naturally to you

We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking an experienced IT Business Partner to join the IT team. In this strategic role, you will develop and execute IT strategies that align with the overall business objectives. You will lead and mentor a team of project managers and Technology Business Partners, driving successful project delivery while fostering a collaborative work environment.

Key Responsibilities:

• Strategic Alignment:Develop IT strategies that support the organization's business goals.
• Team Leadership: Mentor project managers and Technology Business Partners, setting clear goals and providing necessary resources.
• Solution Management:Oversee solutions and proposals to enhance Corporate IT services.
• Project Execution: Propose innovative ideas, manage risks, and resolve issues to ensure project success.
• Governance: Maintain project work plans with controls to ensure timely and quality outcomes.
• Customer Relationships:Build and manage customer relationships to achieve mutual goals.
• Vendor Management: Engage and oversee onshore and offshore vendor resources and SLAs.

Key Requirements:

• Bachelor’s degree in business or technology-related field (or equivalent).
• At least 15 years of experience in technology project implementation. Relevant experience as IT Business Partner.
• Minimum of 12 years of project management experience, preferably with Microsoft solutions.
• Experience in Corporate Systems and CRM is preferred.
• Strong analytical and logical thinking skills.
• Excellent communication, client interface, and presentation skills.

Responsibilities

• Work in a team to manage the Loan Management, Accounting and CRM system. Analyzing business needs, conducting requirements gathering, defining scope and objectives, ensuring that system implementation meet users’ requirements and within deadline.
• Provide day-to-day support and enhancement of the systems.
• Generate reports using crystal reporting tool on a daily/monthly/ad-hoc basis
• Provide application support in resolving and troubleshooting problems together with internal, external stakeholders and vendors for further investigations.
• Maintain user documentation including release notes, training guides and UAT documentation.
• Ensure compliance of all security measures in application development processes.
• Manage system access roles/ rights and user-ids (add / modify / delete)
• Partner with process owners and users to integrate technical and application components to identify solution to meet business process requirements.
• Identify, source and recommend new innovative functionalities and IT solutions that add value to the operation needs.
• Hands-on exploration with new software products
• Provide first-level of support of Windows, Exchange, Firewall, routers and switches.
• Undertake any other assignments as required

Requirements

• Diploma / Degree in Computer Science, Computer Engineering or equivalent
• Minimum of 2 years working experience in application development and managing IT projects.
• Preferably those with good technical knowledge in implementing and maintaining IT systems using Oracle, SQL, Microsoft Office including Access etc.
• Strong team player with good communication and interpersonal skills
• Strong analytical skills and problem-solving ability to work independently and in a fast paced environment.
• Experience in IT network, servers and infrastructure.
• Good experience and exposure to latest IT gadgets, products and solutions
• The successful candidates will be placed in different position level based on their working experiences/education level

If our challenges meet your aspirations, please submit your detailed resume, stating current and expected salary, contact telephone number.

Job Summary:

We are seeking an experienced procurement specialist to join our team. The ideal candidate should have work experience in international procurement or cross-border trade, as well as a background in the IT or internet industry. You will be responsible for managing procurement processes related to the IT and computer field, ensuring the efficient operation of the supply chain, while optimizing costs and improving procurement efficiency.

Main Responsibilities:

- Manage the procurement of IT and computer hardware, network device, storage device, software, and related equipment.

- Negotiate with suppliers to obtain the best prices and terms.

- Monitor market trends, assess, and identify new suppliers and procurement opportunities.

- Manage procurement orders to ensure timely delivery and quality standards are met.

- Coordinate cross-departmental communication to align procurement needs with company objectives.

- Maintain supplier relationships to ensure the stability and reliability of the supply chain.

- Prepare and analyze procurement reports to provide decision support for management.

- Comply with international trade regulations and company policies to ensure the compliance of procurement activities.

- Track and evaluate supplier performance to continuously improve the procurement process.

Basic Requirements:

- Bachelor's degree or above.

- At least 3 years of work experience in international trade, supply chain management, IT procurement, or related fields.

- Familiar with products and markets in the IT and cloud computing fields.

- Good command of both Chinese and English, able to communicate with international suppliers.

- Ability to work effectively in a fast-paced and multi-tasking environment.

Preferred Qualifications:

- Experience in the IT or internet industry.

- Practical experience in procurement or trade in Singapore, Japan, and Western countries.

- Proficiency in Japanese (speaking, listening, reading, and writing).

- Ability to adapt to domestic and international travel.

You are required to plan and execute IT Applications control audit, Process and Governance audits of systems. An application control audit is designed to ensure that an application’s transactions and the data it outputs are secure, accurate and valid. As applications have become the primary attack vector for malicious individuals seeking to breach enterprise defenses, the application control audit has become an important tool in ensuring that software is free from flaws and vulnerabilities that might be exploited by hackers.

You are required to review IT policies and procedures while ensuring that IT controls are working effectively. You are to identify weaknesses and provide effective recommendations to enhance all different IT systems application controls while reviewing the adequacy and effectiveness of current controls, as well as the reliability and integrity of systems. You are to ensure compliance with policies, plans, procedures and regulations, and safeguard the Group assets.

In addition, you are to participate in ad-hoc projects such as fraud investigations, customer complaints and regulatory non-compliance issues.

Requirements:

• Degree in Computer Science/ Information Systems or its equivalent
• At least 2 to 3 years of IT Audit experience with a bank or financial institution is critical to excel in this role
• Hands on experience on application security framework such as NIST SP 800-53, OWASP.
• Experience on SDLC, source code, encryption, authentication and authorization standards.
• Experience on DNS, load balancing, application vulnerability and penetration testing.
• Certifications in CISA/ CISM/ CISSP or its equivalent is preferred
• Highly competent with IT audit methodologies and concepts, including COSO and COBIT
• Demonstrate capability in managing IT audit assignments independently while working as a core member of the Internal Audit team
• Good analytical skills
• Good interpersonal and communication skills with the ability to work with staff at all levels would be advantageous

Job Scope:

• Responsible for the enhancement of Digital Enablement & Transformation (DET) in the organization, in particular software applications used by clinic end users and patients, eg: Next Generation Electronic Medical Record (NGEMR), Electronic Queue Management System (eQMS), mobile applications such as Health Hub etc
• Represent the department in end users in User Acceptance Tests (UAT), End-to-End Testing (E2E) to ensure the interoperability of interdependent IT systems
• Work closely with other user departments and third-party vendors to ensure IT system readiness
• Achieve higher digital adoption rate by undertaking enhancements on key functionalities of IT / mobile applications to improve their overall performances, user-friendliness and intuitiveness
• Work closely with internal departments to analyse, identify and implement solutions to improve outcomes in the Key Focus Areas such as Workforce Transformation and Tech Enablers
• Support department in achieving the set KPIs and HQ’s strategic and tactical plans and deliverables

Job Requirements:

• A recognised Degree in any discipline
• Preferably with experience in IT domain supporting operations
• Able to work well in a team-based environment with a pro-active mindset in problem-solving and solution implementation
• Strong interpersonal and communication skills
• Proficiency in MS Office applications

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

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Role: IT Production Support Engineer

Job Requisition Number: JR39682

Job Level: 1-3 years of relevant experience (L1/l2)

Location: Singapore

Job Objectives:

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required. Able to work in shift-based environment, support implementations during bank’s green zone

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Manage external vendors for project delivery within schedule

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or Emails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for "Best Theme Attraction" at TTG Travel Awards 2017, "Best Attraction Experience", "Breakthrough Contribution to Tourism" and "Best Customer Service (Attractions)" at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

The Cybersecurity Manager is responsible for safeguarding the art museum's digital assets, information systems, and IT infrastructure from cyber threats. The role encompasses overseeing the implementation of cybersecurity protocols, managing risk, and ensuring compliance with industry standards and governance policies. The ideal candidate will also possess a strong understanding of IT governance to align cybersecurity strategies with the museum's objectives and operations.

Key Responsibilities:

• Cybersecurity Strategy & Implementation:
• Develop and implement a comprehensive cybersecurity strategy tailored to the museum's needs.
• Oversee the deployment of security technologies (firewalls, intrusion detection, anti-malware) and ensure their proper operation.
• Conduct vulnerability assessments and penetration testing on systems, networks, and devices to identify and mitigate risks.
• IT Governance, Data Governance & Compliance:
• Establish and enforce IT governance policies in line with industry standards and legal/regulatory requirements (e.g. PDPA, ISO27001) and how they interact with IT governance and cybersecurity strategiesCollaborate with museum leadership to align cybersecurity policies with strategic goals.
• Monitor and ensure compliance with internal governance frameworks, data privacy laws, and external audit requirements.
• Manage and perform assessment and review on security review for applications and systems.
• Collaborate with the Data Governance team to establish and enforce data governance policies, standards, and procedures, ensuring alignment with the overall IT governance strategy.
• Implement and oversee frameworks for data protection, data lifecycle management, and regulatory compliance, including data classification and data handling standards.
• Incident Response & Management:
• Develop and manage the incident response plan, ensuring rapid and effective response to cybersecurity incidents, including data-related breaches
• Coordinate with external agencies and partners for threat intelligence and reporting.
• Conduct post-incident analysis and ensure continuous improvement in response tactics.
• Work with Data Governance and IT teams to ensure proper logging, monitoring, and alerts for data breaches or unauthorised access to sensitive data.
• Risk Management:
• Lead cybersecurity risk assessments and establish risk management plans, considering threats to museum data, artwork security systems, and visitor information.
• Implement controls to safeguard sensitive information (e.g., donor data, collections inventory, financial records).
• Maintain up-to-date risk registers and report on the security posture of museum systems.
• Conduct regular risk assessments and audits of data governance processes to identify gaps in data security and compliance.
• Partner with the Data Governance team to monitor compliance with data protection regulations, including conducting privacy impact assessments and data breach investigations.
• Staff Training & Awareness:
• Create and deliver cybersecurity awareness training for museum staff, volunteers, and contractors.
• Promote a culture of security awareness and ensure best practices are followed across the organization.
• IT and Data Asset Protection:
• Secure the museum's technology stack, especially with regards to personal data and intellectual property on Gallery's system, such as CDP/CRM, artwork collections systems, and ticketing system.
• Ensure security and compliance of digital assets and systems.
• Collaborate with the Data Governance team to implement data classification schemes and maintain a comprehensive data inventory, including critical, sensitive, and regulated data.
• Vendor & Third-Party Management:
• Assess third-party vendors and contractors to ensure compliance with the museum's cybersecurity policies.
• Negotiate security terms in vendor contracts and oversee third-party risk management.

Must-Haves:

• Bachelor's degree in Computer Science, Information Security, or related field.
• 5+ years of experience in cybersecurity, preferably within a cultural institution, museum, or non-profit environment.
• Experience in IT governance (e.g. COBIT, ITIL), data governance risk management, and compliance (GRC).
• Proficient in network security technologies (eg. firewalls, VPNs, IDS/ IPS)
• Expertise in cybersecurity practices such as data encryption, data masking, identity and access management, and vulnerability assessments.
• Strong problem-solving skills and the ability to think critically under pressure.
• Effective communication skills, with the ability to translate complex technical issues into accessible language for museum staff and stakeholders.
• Interest in art and a desire to protect the museum's mission through robust cybersecurity.

Good-to-Haves:

• Hands-on experience with security operations, incident response, and digital forensics.
• Experience with data governance tools (eg. MS Purview, Atlation, Informatica)
• CISSP, CISM, CRISC

**Location:** Hillview Terrace, Singapore

**Job Description:**

Are you tech-savvy and eager to learn? We’re looking for an IT Support Assistant to help with our daily operations. This is a fantastic entry-level opportunity for someone who is interested in developing their skills in information technology while contributing to a positive learning atmosphere.

**Key Responsibilities:**

- Assist in maintaining and troubleshooting computer systems and equipment.

- Provide technical support with software and hardware issues.

- Help set up and maintain audio-visual equipment.

- Support daily IT operations.

- Collaborate with the IT team to ensure all IT technology is functioning.

**Qualifications:**

- A genuine interest in technology and a desire to learn.

- Ability to work well in a team-oriented environment.

- Problem-solving mindset and willingness to tackle new challenges.

**No Experience Required!**

We believe in nurturing talent and are happy to provide on-the-job training. If you have a passion for technology and a willingness to learn, we encourage you to apply!

**Why Join Us?**

- Work in a dynamic and supportive environment where your contributions matter.

- Gain valuable hands-on experience in IT support.

- Opportunity for growth and development.

Job Title: IT Infrastructure & Support Engineer (ID7029)
Location: Clementi
Working Hours: Mon to Fri 830am-6pm
Salary: $4500

As a key member of the IT team, the candidate will be responsible for overseeing and optimizing infrastructure systems across both local and overseas sites.


Key Responsibilities:
• Manage and configure infrastructure systems (Active Directory, data centers, telephony, video conferencing, etc.) and network devices (firewall, VPN, wireless, etc.).
• Ensure automatic system backups, implement disaster recovery plans, monitor resource usage, and apply patches as needed.
• Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.
• Develop and maintain technical documentation such as admin and user guides.
• Provide technical support to local and international branches, ensuring LAN/WAN security.
• Source products, solutions, and vendors for project needs.
• Offer L1/L2 support and contribute as a team lead or member in various IT projects.

Requirements:
• Singaporean/ PR only.
• Diploma or Degree in IT/Computer Science, or a CCNA certification.
• Proficiency in English and Mandarin is required to liaise with overseas stakeholders.
• At least 1 year of experience in enterprise networking (WAN/LAN, VPN).
• Proficient in managing Microsoft Server, Microsoft 365, and Google Suite.
• Solid knowledge of TCP/IP, DNS, DHCP, Proxy, and Firewall setup.
• Familiarity with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless controllers.
• Strong understanding of CyberRisk, CyberSecurity, and PDPA.
• Experience with Veeam, VMware, UNIX/Linux, API/Web programming, and database management is a plus.

Job Description & Requirements

• Delivered twenty-four hour support for all technology infrastructure needs and issues, for environment including 5 Windows and 8 Linux based servers and 200 desktops and laptops (Windows, MAC and Linux) across three regional offices.
• Efficiently implemented network file sharing by configuring NFS to share files and resources across the network.
• Managing corn jobs, at Jobs, batch processing and job scheduling.
• Hands on experience in protocols such as TCP/IP, DHCP, HTTP, SMTP, SSH, FTP.
• Installed and configured SSH, SFTP, Managed email (Postfix and Sendmail), LDAP.
• Installed Apache, IIS and configured Virtual hosts and also experience applying SSL certs for websites, CSR generation.
• Installation of SAMBA utility software
• Create File systems using Logical Volume Management (LVM), LV Extend and Reduce.
• Linux kernel, memory upgrades and swaps area and performed Red hat Linux Kickstart installations.
• Provided systems and server management and oversight and resolution of network/connectivity and software issues for local and remote users.
• Worked with Server OS performing setup, maintenance and troubleshooting for 2000, 2003, 2008, Responsible for building, configuring, and supporting workstations and servers.
• Performed hardware builds (upgrades and new machines), set up offsite backup systems, and contributed to system migrations.
• Good hands on experience in building/managing Virtual Machines in Oracle and VMware virtual environments.
• Experience in Windows Domain Controller, Active Directory configuration, users and group creation and management, folder permissions, network sharing, backup and maintenance.
• Responsible for implementing and supporting Microsoft Office (2000, 2007, 2010) technologies.
• Responsible for LAN/WAN administration and support
• Responsible upgraded and maintenance of server hardware components as per requirement.
• Worked with different hardware and software vendors to troubleshoot the hardware and software problems.
• Strong technical knowledge on Domain(Maintain and updating Domains CName and A Records in Godaddy.com, securepaynet.net, Net4in, Hostgator).
• Installed, configured and managed databases MS SQL 2000/2005 Server on Windows.
• As the sole technical person, responsible for all technical matters, including architecture, purchasing, hardware/software setup, application installation, ongoing maintenance, desktop technical support to staff and clients, data backup, antivirus installations etc. Good team player with excellent work history as regards with work ethics, dependability and willingness to go an extra mile.

Minimum Requirements:

• Bachelor’s degree in computer science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7).
• Managing in excess of 50 Windows Server infrastructure.
• Managing deployments/rollouts Managing large scale Citrix/2X/Terminal Server installations.
• Managing server virtualization technologies like VMWare Server/ESX or MicrosoftHyperV/Virtual Server.
• A solid understanding of LAN/WAN networking.
• Cisco Certified Network Associate or Professional-CCNA/ CCNP MCITP Server.
• Group Policy design and configuration.
• Microsoft IIS administration and configuration.
• Migration of Exchange 2003 to Exchange 2010.
• Active Directory/LDAP user and group administration.
• Ability to troubleshoot network issues including back bone infrastructure issues.
• LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q trunks).
• Strong communication and documentation skills.
• Flexible and able to adapt to a rapidly changing environment.
• Must be organized and have the ability to manage projects of varying length.
• Positive, self-motivated individual who can complete tasks independently.
• Must be a team player.

Job Description & Requirements

Responsibilities:

• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepare and install solutions by determining and designing system specifications, standards and programming.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing and summarizing development and service issues.
• Accomplish engineering and organization mission by completing related results as needed.
• Support and develop software engineers by providing advice, coaching and educational opportunities.
• First and foremost, developing software our users need.
• Collaborate with team to brainstorm and create new products.
• Grow engineering teams by interviewing, recruiting and hiring.
• Make informed decisions quickly and taking ownership of services and applications at scale.
• Work collaboratively with others to achieve goals.
• Be a persistent, creative problem ­solver.
• Remain cool and effective in a crisis.
• Stay on the leading edge of development practices
• Passionate about great technologies, especially open source
• Understand business needs and know how to create the tools to manage them.

Requirements

• Bachelor's degree in computer science or related field.
• Minimum 3 years of programming experience.
• Broad experience designing, programming, and implementing large information systems.
• Ability to provide in-depth evaluation and analysis of unique complex technological issues.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead others.
• Ability to exercise discretion and independent judgment in the performance of duties.

The Client Executive (CE) serves as the voice of the client to Altera and the voice of Altera to the client. As a CE, you will not only be the main point of contact for our clients but also a strategic ally who ensures their success and satisfaction.

Job Responsibilities

• Serve as the primary client advocate, building strong C-suite relationships and aligning Altera solutions with strategic priorities.
• Identify and drive value-added solutions, leveraging deep client knowledge and Altera expertise.
• Foster client satisfaction through exceptional service, proactive communication, and strategic problem-solving.
• Collaborate with internal teams to ensure alignment, efficiency, and successful project execution.
• You will represent Altera leadership in multiple client touchpoints, tradeshows and conferences.
• Manage the sales opportunities by collaborating with the inside sales team to enhance the sales process and improve efficiency.

Role Requirements

• Bachelor’s degree is preferred.
• Proven experience in client account management and ability to build and maintain strong client relationships to ensure retention.
• The ideal person will be an excellent communicator, with a skill in problem solving.
• An understanding or experience within a similar healthcare setting would be advantageous.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• Primarily works in standard office environment or remotely.
• May require after-hours, on-call support and/or holidays.
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
• Up to 25% travel may be required.

Job Description & Requirements

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
• Maintain inventory and asset configuration documentation
• Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in computer science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7)
• Managing in excess of 50 Windows Server infrastructure
• Managing deployments/rollouts · Managing large scale Citrix/2X/Terminal Server installations
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• A solid understanding of LAN/WAN networking
• Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server
• Group Policy design and configuration
• Microsoft IIS administration and configuration
• Migration of Exchange 2003 to Exchange 2010
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including back bone infrastructure issues
• LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q trunks)
• Strong communication and documentation skills
• Flexible and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying length
• Positive, self-motivated individual who can complete tasks independently
• Must be a team player

JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.