JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

This is a unique and highly visible opportunity for a driven Senior Account Manager to join PALO IT Singapore.

The core focus of this role is on maintaining, nurturing and growing existing relationships and our preferred candidate has a mixed background as sales, project manager/scrum master/program manager and has a proven track record of effectively influencing the most senior decision makers within the digital/technology domain.

YOUR RESPONSIBILITIES:

Client Relationship Management:

• Build and maintain strong relationships with clients
• Understand client needs, challenges, and goals to provide tailored solutions.
• Regularly engage with clients to address inquiries, resolve issues, and ensure satisfaction.

Sales and Business Development:

• Identify new business opportunities within the private sector.
• Develop account strategies to achieve sales targets.
• Present our technology consulting services to potential clients.
• Negotiate contracts and pricing terms.
• Participate in industry events for thought leadership and networking

Account Management:

• Manage existing client accounts by understanding their technology requirements.
• Collaborate with cross-functional teams (technical, delivery, and support) to meet client expectations.
• Monitor project progress and ensure timely delivery of services.
• Oversee account P&L across projects

Market Research:

• Stay informed about industry trends, regulatory changes, and competitive landscape.
• Identify areas for growth and innovation within the healthcare market.

Reporting and Analytics:

• Track key performance metrics related to account management and sales.
• Provide regular reports to management on account status, revenue, and growth opportunities.

YOUR PROFILE:

• Extensive knowledge within the innovation & transformation space
• Extensive experience in leading and developing accounts
• Experience in crafting proposals for client needs
• Experience in agile delivery methodologies
• Experience with project management
• Experience working within a consultancy environment
• Outstanding communication skills both verbally and in writing.
• Be a team player, with a great sense of humor.
• Candidates with entrepreneurship background and attitude will be preferred.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Are you seeking the new norm career opportunities?

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

Who we are

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

Our DELIVERIES:

· Quality

· Speed

· Technology

· Right Pricing

· User eXperience

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

Sales Account Manager (ICT & Outsourcing)

Job Title: Sales Account Manager (ICT & Outsourcing)

Work Location: Central Area, Singapore

Job Type: Permanent

Job Summary

The Account Manager acts as a key point of contact between an organisation and its clients. He/She possesses thorough product knowledge and oversees product and/or service sales. He/she works with customers to identify their needs and prepares reports by collecting, analysing, and summarising sales information. He/she contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He/she maintains customer relationships to strategically place new products and drive sales for long-term growth.

He/she works in a fast-paced and dynamic environment, and travels frequently to clients' premises for meetings. He/she is familiar with client relationship management and sales tools. He/she is knowledgeable of the organisation's products and services, as well as trends, developments and challenges of the industry domain.

The Account Manager is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He/she appreciates the value of long lasting relationships and prioritises efforts to build trust with existing and potential customers. He/she exhibits good listening skills and is able to establish rapport with customers and team members alike easily.

Primary Responsibilities:

A) Business Development and Sales Generation

· To promote and market Thatz 2.0 core competencies in Business Solutions and Nextgen Enterprise ICT Services.

· Responsible for business development, revenue growth, productivity, and profit of each customer engagement.

· Implement sales strategy, identify new sales opportunities, and convert sales opportunities to meet sales targets.

· Prepare proposals, costings, quotations, and presentation deck, as well as lead the meetings with customers to turn the business opportunity into sales.

· Advise the customer on technology adoption and implementation strategy including architecture, integration, selection, and operation to improve the success of the customer’s business operation.

· Manage and coordinate resources, as well as, meet contract obligations to deliver good customer satisfaction.

· Collaborate with the Technical Support Team to develop effective sales action programs.

· Work closely with Channel Partners and Principals to develop and promote new products and services to existing, as well as, new clientele.

B. Customer Relationship Management

· Establish and sustain strong business relationships between Thatz and the customers through informal meetings and networking activities.

· Seek business opportunities from customers and fulfill their business needs promptly to convert them into sales.

C. Others

· Strategize, plan, execute, and monitor/review/modify the business development and sales function implementations to achieve the agreed objectives and targets ahead of schedule or on a timely basis.

· Support regional business expansion plan, when necessary.

What we are looking for?

1. Diploma in Sales and Marketing, or related field.

2. At least 2 years of working experience, preferably in the Sales and Marketing field in the ICT industry with good customer engagement expertise.

3. Professional, enterprising, resourceful, self-initiated/starter/motivated, detailed, and sales/result-oriented personnel.

4. Quick learner and adaptive to a dynamic working environment.

5. Reliable and able to take ownership of areas under your responsibilities.

6. A team player and able to work under pressure.

7. Excellent English writing and communication skills.

8. Looking for long-term career advancement within the company.

ARE YOU THATZ ONE?

Get in touch

· Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

· Apply through this application or send your resume to [email protected]

· All shortlisted candidates will be contacted

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

Instagram: https://instagram.com/thatz_international

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548

STAY SAFE AND HEALTHY! TAKE CARE!

We are seeking an experienced IT Project Management Executive to join our Digital Innovation and Technology (DIT) team. The ideal candidate will be responsible for managing and executing IT projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. The IT Project Executive will work closely with cross-functional teams to define project requirements, develop project plans, allocate resources, track progress, and communicate with stakeholders

Responsibilities:

1. Lead and manage IT projects through the entire project lifecycle, including planning, execution, monitoring, and closure.
2. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
3. Develop detailed project plans, schedules, and budgets to effectively manage resources and mitigate risks.
4. Coordinate and allocate resources, including team members, vendors, and equipment, to ensure successful project execution.
5. Monitor project progress, track milestones, and manage changes to scope, schedule, and budget as necessary.
6. Identify and mitigate project risks and issues to minimize disruptions and delays.
7. Communicate project status, updates, and key decisions to stakeholders, including executives, sponsors, and team members.
8. Foster collaboration and teamwork among cross-functional teams to achieve project goals and deliverables.
9. Conduct post-project reviews and evaluations to identify lessons learned and opportunities for improvement.
10. Stay current with industry trends, best practices, and emerging technologies in project management and IT.
11. Support Project Manager in governance of project management framework through audits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as an IT Project Lead, or similar role.
• Strong understanding of project management methodologies, tools, and techniques.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with business process modelling, industry methods for process improvement, organizational design, or performance optimization in healthcare or social services related business is an added advantage.
• Good knowledge of Microsoft products (MS Dynamics 365, Teams, SharePoint, MS 365 Enterprise Productivity Tools) and Cloud Services (Azure and AWS) is an added advantage.
• Project Management Professional (PMP), Certification in IT Project Management (CITPM) or other relevant certifications are a plus.
• Analytical mind, able to see the interconnections between system solutions and business needs.
• Systematic approach in handling ambiguous or complex issues, and actively discusses own’s perspectives to arrive at effective and usable solutions.

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Degree in Information Technology or equivalent with a minimum of 2 years experience in IT managerial role.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo

WHO WE ARE:
PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:
The role of the Partnership Associate is pivotal to sustaining PALO IT’s positive impact, reach and reputation in Singapore. This is a highly visible, high-impact position within the organisation. The role touches on all teams across the organisation with the opportunity to lead and design PALO’s partnership strategy. You will create unique collaborative opportunities resulting in positive impact and business value, while also being the key liaison between our partners and internal stakeholders across the organisation.

YOUR RESPONSIBILITIES:

• Develop and execute the partnership strategy in collaboration with the ecosystem lead.
• Naturing and building strong relationships with partner stakeholders.
• Identifying synergies between PALO IT’s strategic initiatives and service offerings with the partners.
• Developing business opportunities for PALO through strategic partner initiatives.
• Facilitating communication between PALO and partners, ensuring that both sides are clear about their needs, goals and expectations.
• Coordinating with marketing, sales, other teams to ensure smooth and effective collaboration with the partners
• Monitoring and evaluating the performance of PALO partnerships.
• Identifying and implementing ways to deepen the partnership with partners, such as increasing cross-selling, referrals, joint marketing, etc..
• Lead the co-marketing activities with the partners and internal marketing team
• Actively participate in industry related activities as a brand advocate

YOUR PROFILE:

• Understand the challenges, emerging trends and opportunities within the innovation and transformation space
• Experience in B2B business development and account management
• Understanding of financials, business development and sales
• Creative negotiator able to identify and communicate compelling win/win business/partnership opportunities
• Analytical with the ability to consume, process and transform information into actionable insights
• Strong interpersonal, consensus-building skills, with ability to communicate and achieve results across multiple stakeholder interests
• Thrives in a fast-paced environment and comfortable working with ambiguity

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Role:

•Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget

•Prepare and track project budget

•Prepare and track detail project plan/activities

•Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings

•Engage senior stakeholders to discuss and address project issues and risks

•Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout

•Drive and manage project end to end delivery including requirement, design, testing, deployment

•Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline

•Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experience

•More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge

•Able to work with external vendors and across diversified teams

•Process-driven and strong advocate of reporting

•Good verbal and written communication skills

RESPONSIBILITIES

• Manage central console management of all clients IT equipments

• Manage the helpdesk support for incoming and outgoing calls to support customers and ensure closure of all incidents

• Installation, configuration, operation, troubleshooting of customer IT equipments and/or software

• On-site service if issues require on-site support for resolution

• IT projects support and implementation

• Experience in Cyber Security, advanced networking and project management skills

Accountabilities and tasks:

• Enforce and adhere to the corporate IT Standards, policies and procedures governance for corporate infrastructure architecture, security and system administration.

• Perform periodic server health-check and security review.

• Perform network/server/firmware upgrading and patching technical whitepaper or implementation guide for superior.

• Perform network and system monitoring, health check, security review, system backup and restore.

• Liaise with 3rd party software/hardware vendors for support and escalation,

• Perform network installation, management, monitoring, design, and maintenance for Corporate, LAN, WAN, WIFI and equipment.

• Apply developed subject matter knowledge to solve common operational issues within established guidelines and by recommending appropriate alternatives.

• Conduct subject matter knowledge and/or other IT related training to users.

• Recommend and suggest improvements to allow more effective usage of IT Services and support.

• Manage and work with Service Desk System – incidents and requests plus end-user support.

• Perform installation, configuration, removal, upgrading Install and office automation software, PC and Laptop setup and asset disposal.

• Manage IT procurement, vendor management and asset management.

• Other ad-hoc duties as assigned.

TECHNICAL SKILLS

• Basic networking knowledge and email troubleshooting.

• Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Experience in installation, administration, troubleshoot and configuration of various Windows workstation and Windows Servers / Ubuntu Operating systems

• Hands on experience in basic printer, scanner, routers, switches, wireless, NAS etc troubleshooting and setup.

• Hands on experience with setup, maintenance of Microsoft 365, Google Workspace Cloud solutions.

• Hands on experience with remote access tools.

• Perform on site service if issues can’t be resolved remotely

• Able to work independently with professionalism

MINDSET

• Customer focus – Focus on solving customer IT issues with professionalism.

• Teamwork – Work closely with Sales and Technical team to fulfil customer’s requirement and issues

• Challenger Spirit – Always explore new ways to resolve issue and enhance productivity

• Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard

• Fast learner with good time management and organizational skills to deliver critical timeline

Preferred qualities / experiences:

• Minimum 2 years to 5 years of relevant working experience performing the functions of an IT Engineer. Experienced Candidates with more than 5 years’ experience can apply for Senior position.

• Candidates with experience in LAN/WAN, Desktop, Servers administration and support are highly preferred.

• Cisco Certified Network Associate (CCNA) and/or Microsoft Certified Systems Engineer (MCSE) preferred.

• Good technical knowledge and hands-on experience.

• Have a good understanding of IT audit requirements and compliance.

Requirements

The role requires handling of measurement and detection equipment for military and homeland security. The successful candidate will possess strong IT software installation and configuration skills. He is able to manage post-sales delivery of equipment, perform regular maintenance and carry out diagnostic analysis for trouble shooting and repair work. A keen learning attitude and strong problem-solving ability will position him well for the role. He is expected to prepare basic reports. Good communication and interpersonal skills will assist him in reinforcing existing strong customer relations.

Qualification

Higher Nitec / Diploma in Electrical & Electronics Engineering with min 2 years relevant experience

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Descriptions:·

Participate in IT outsourcing risk management, lead IT outsourcing risk assessment, participate in due diligence and annual inspections of IT outsourcing vendors, participate in verification of the implementation of IT risk management and control measures of outsourcing vendors, and other IT outsourcing management work.·

Regularly organize and carry out inspections of the first line of defense, make inspection plans, scope and approaches for the first line of defense, and follow up with relevant departments or teams to complete the rectification of inspection problems.·

Take the lead in response of gap analysis and other regulatory requirements, verify the implementation of regulatory compliance requirements, and ensure compliance of the branch's IT risk work.· Participate in the assessment and mitigation of IT risks and vulnerabilities, and monitor the completion of the mitigating of risk vulnerabilities timely.

Participate in the assessment of local regulatory and head office IT risk alerts, and follow up with relevant teams to complete risk mitigation work according to requirements.· Improve the IT risk identification and assessment working mechanisms and methods, and organize relevant teams to carry out IT risk identification and assessment work.·

Participate in the construction and organization promotion of IT risk quantification indicator system and other management tools , improve the use of IT risk monitoring platforms, cooperate with the second and third line of defense departments to carry out risk and internal control management work ; organize risk assessment matrix, RACA , KRI , LDC and other assessment work.·

Organize and complete the data collection, review and submission of the IT risk quantitative indicator system of the head office.· Develop branch-level IT risk safety training plans and organize their implementation.· Participate in completing other tasks assigned by superiors and the head office.

Job Requirements:

Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
Open to candidates with interests in IT risk, IT governance, IT audit, IT regulatory compliance who are keen to explore a career in IT risk management.
Knowledge of regulatory requirements and industry practices (e.g. MAS TRM Guidelines, MAS Cyber Hygiene, ISO27001 etc.)
Attention to details, with the ability to thoroughly and accurately review IT policies, process, reporting and audit responses.
Bachelor's degree or above in IT relevant majors.
Relevant professional qualifications and certificates will be a plus.

Company information

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Main Responsibilities

- Reports to the Financial Controller.

- To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

- Acts as Data Protection Officer for the Hotel.

- To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

- To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

- To ensure the physical and logical security of IT system.

- To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

- To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.

- To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup information.

- To assist any department in formulating their IT material requirements and provide adequate solutions to their needs.

- To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.

- To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.

Job Requirements

- Degree in Computer Science, Computer Technology or the equivalent with 5 years of experience in a similar capacity.

- Excellent spoken and written in English

- Independent and willing to learn

- Possess good working attitude and good communication skills.

- Good problem-solving skills.

- Attention to details will be an added advantage.

**We regret to inform that only shortlisted candidates would be notified. **

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop ground breaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

Your Responsibilities

This role will provide team leadership for End User Compute team members and requires both hands-on delivery of support and responsibility for overseeing delivery of support across regional locations. The job split is as follows:

• End User Computing Support (Weight 60%) – Resolve incidents and action requests for end user computers, computer peripherals and phones.
• Networking and Data Centre Teams Support (Weight 10%) – Provide in-country assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support
• Project Support (Weight 10%) – Provide in-country support for the execution of projects.
• Leadership (Weight 20%) - Overseeing delivery of support in all [country/region] locations and managing those Support Delivery team members based in Singapore, Philippines, Japan etc.

Your Profile

• 5+ years working experience in support of end user hardware and software
• ITIL certification preferred
• Experience in using a ticketing tool for managing incidents and requests
• Setting up computers, computer peripherals and phone handset on end user desks
• Computer management in Active Directory
• Imaging computers with a standard operating environment (SOE)
• Installing software
• Configuring printers and installing printer drivers
• Basic configuration of Windows 10 and 11 operating environments
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Proficient in using Apple iOS devices such as iPhones and iPads
• Installing network and server equipment in racks (hardware only)
• Patching network cables to switches
• Interfacing with vendors for the procurement of hardware or requesting support
• Providing IT advice and training to end users in line with company guidelines, policy and standards
• Supervising and coaching team members

Are you seeking the new norm career opportunities?

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

Who we are

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

Our DELIVERIES:

· Quality

· Speed

· Technology

· Right Pricing

· User eXperience

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

IT Engineer (6 months contract)

Job Title: IT Engineer

Work Location: Downtown, Singapore

Job Type: 6 months contract, subject to extension

Primary Responsibilities:

1. Laptop Setup & Deployment:

· Configure and deploy laptops per company standards.

· Install operating systems, software, and updates.

· Ensure network connectivity and peripheral setup.

· Provide user training and support.

2. Secure Wipe of Laptops:

· Perform secure data wiping using approved methods.

· Maintain records of wiping process for compliance.

3. Inventory Update and Maintenance:

· Maintain accurate laptop inventory records.

· Coordinate with procurement for asset tracking.

· Conduct regular audits to ensure compliance.

4. Any other duties as required by the company.

Job Requirements:

1. NITEC or Diploma in IT or related qualification.

2. Strong knowledge of computer hardware, software, and operating systems.

3. Ability to work independently and prioritize tasks in a fast-paced environment.

4. Fresh IT Graduates are welcome to apply.

ARE YOU THATZ ONE?

Get in touch

· Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

· Apply through this application or send your resume to [email protected]

· All shortlisted candidates will be contacted

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

For more information about THATZ and other job listings, please visit: www.thatz.com

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

Instagram: https://instagram.com/thatz_international?igshid=NTc4MTIwNjQ2YQ==

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548

STAY SAFE AND HEALTHY! TAKE CARE!

AIDHA

Aidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self-development skills to migrant domestic workers and lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM (now UN Women), Aidha became an organisation in its own right in 2006. Since its inception, Aidha has impacted more than 6,000 women and their families and communities. We attained much-coveted IPC (Institution of Public Character) status in 2015 and have retained it ever since.

Aidha provides training in money management, computer skills, leadership, entrepreneurship and English. We conduct most of our classes on Sundays (when most migrant domestic workers have their day off). Until the pandemic took hold in early 2020, we held in-person classes at our campus at United World College in Dover. At that time, Aidha typically had 400-500 students attending classes and a pool of 150-200 active volunteers conducting the classes. Aidha is now transitioning back to in-person classes after being online since 2020. A key focus for Aidha will be to ramp up the number of in-person classes we offer, which will take place at our new main campus located at Rochester Commons near Buona Vista, as well as at our satellite campus at the FAST Hub near Eunos.

Aidha is a small but successful organisation, now in an exciting stage of growth and scaling up of its operations.

POSITION: IT MANAGER (Part-time: 2 days a week)

The IT Manager will be responsible for overseeing the planning, development, implementation, and maintenance of the organisation's IT infrastructure. This role reports directly to the CEO on organisation-wide IT matters and reports to the Campus Manager on IT matters related to the smooth running of campus operations. It involves ensuring the security and efficiency of the company's technology systems, and providing strategic IT guidance to support business objectives.

Roles and Responsibilities

IT Infrastructure Management and Operations

● Oversee the design, implementation, and maintenance of the organisation's IT infrastructure.

● Manage hardware, software, networks, servers, and other technology resources

● Maintain laptop inventory across Aidha office and Aidha Campuses

● Maintain integrity of accounts (new user set up and deletion of accounts)

● Liaise with external vendors for IT related purchases and projects

● Liaise with website vendor to ensure that the website security is up to date

Security and Compliance

● Implement and maintain security protocols to safeguard the organisation's IT systems and data

● Ensure compliance with relevant regulations and standards

● Deputy Data Protection Officer to ensure that the organisation is in compliance with PDPA

Strategic Planning and Project Management

● Collaborate with senior management to develop and execute IT strategies aligned with business goals

● Evaluate emerging technologies and make recommendations for their adoption

● Be the IT lead for systems and improvement projects (Eg. CRM, Student Management Software)

● Liaise with IT volunteers

Troubleshooting and Support

● Provide technical support to end-users, addressing hardware and software issues promptly.

● Develop and implement user training programs as needed.

● Provide orientation to new joiners on the IT policy

● Provide regular refresher of IT policy and cyber-wellness training to staff

Documentation

● Maintain comprehensive documentation of IT systems, configurations, and procedures.

● Develop and update IT policies and procedures.

Vendor and Budget Management

● Establish and maintain relationships with IT vendors and service providers.

● Negotiate contracts and agreements to ensure quality service at competitive prices.

● Source for vendor quotations

● Develop and manage the IT budget, ensuring cost-effective implementation of IT solutions

● Be involved in IT project grant application and reporting from/ to government agencies (eg. NCSS)

Office Administration

● Assist with basic office administration

Miscellaneous

● Assist in other IT-related tasks as requested by the CEO

ARE YOU OUR IT MANAGER?

● Proven experience in IT infrastructure, project and vendor management, preferably in an SME environment.

● Strong leadership and team management skills.

● In-depth knowledge of IT infrastructure, systems, and security.

● Excellent communication and interpersonal skills.

● Knowledge in PDPA, Salesforce and Google Workspace is a bonus

In return, what you can expect from your time with us at Aidha is…

● A deep sense of fulfilment from being able to see the impact you are making on our beneficiaries right before your eyes – which no money in the world can buy!

● The opportunity to play a key role in helping to shape and influence the growth of this young successful organisation as it continues on its upward track

● Unmatched opportunities for personal growth and to learn and develop new skills and experience

● Flexible work arrangements

● Never again dreading coming to work on a Monday morning!

Interested candidates are invited to submit a comprehensive resume, stating current and expected salary to [email protected]. We regret that only shortlisted candidates will be notified.

Position Summary:

Tink It! Education and Consulting Services seeks a dynamic Educational Therapist cum Teacher

Trainer to join our team. The ideal candidate will deliver high-quality educational therapy to

neurodivergent children aged 1 to 10 and provide professional development training to

educators within our network.

Key Responsibilities:

• Conduct educational therapy sessions tailored to individual student needs, incorporating
• evidence-based practices.
• Design and lead teacher training workshops, emphasizing inclusive education strategies and
• behavioral management.
• Develop and implement personalized learning plans for neurodivergent students, focusing
• on their unique strengths and challenges.
• Collaborate with parents and caregivers, providing guidance and support strategies to
• reinforce therapy goals at home.
• Stay updated with the latest research in neurodiversity and educational strategies to
• continuously enhance our service offerings.

Qualifications:

• A degree/diploma in Special Education, Psychology, or a related field; a Master's degree is
• preferred.
• Certified or extensive experience in educational therapy for neurodivergent children.
• Proven experience in teacher training or adult education.
• Strong understanding of different learning styles, educational assessments, and
• intervention strategies.
• Excellent communication and interpersonal skills, with the ability to inspire and educate
• others.

We Offer:

• The opportunity to make a significant impact in the lives of children and educators.
• A supportive and collaborative work environment that values innovation and continuous
• learning.
• Competitive salary and professional development opportunities.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Position Overview: We are seeking a skilled and experienced IT Service Management (ITSM) Specialist with a strong focus on Incident Management and a background in audit processes. The ideal candidate will possess a deep understanding of ITIL principles, extensive experience in managing and resolving incidents efficiently, and a proven track record of implementing and improving incident management processes. Additionally, expertise in audit procedures and compliance standards is essential to ensure adherence to regulatory requirements and best practices.

Key Responsibilities:

Incident Management:

• Lead the Incident Management process, including identification, prioritization, investigation, resolution, and closure of incidents to minimize business impact.
• Provide expert guidance and support to resolve complex and critical incidents promptly, ensuring minimal disruption to services.
• Analyze incident trends and patterns to identify underlying issues and implement preventive measures.

Process Improvement:

• Continuously evaluate and give recommendations to enhance the Incident Management process to streamline workflows, increase efficiency, and improve service quality.
• Collaborate with cross-functional teams to identify opportunities for automation and optimization within the incident resolution process.

Audit and Compliance:

• Develop and maintain audit frameworks and procedures to ensure compliance with internal policies, industry regulations, and standards (e.g., ITIL, ISO 20000, GDPR, etc.).
• Conduct regular audits of incident management activities, documentation, and controls to assess adherence to established protocols and identify areas for improvement.
• Work closely with internal audit teams and external auditors to facilitate audits, address findings, and implement corrective actions as necessary.

Documentation and Reporting:

• Maintain accurate records of all incidents, including detailed documentation of actions taken, resolutions achieved, and lessons learned.
• Generate comprehensive incident reports and metrics to track performance, identify trends, and communicate insights to stakeholders and management.

Training and Knowledge Sharing:

• Provide training and guidance to IT staff and stakeholders on incident management best practices, procedures, and tools.
• Foster a culture of knowledge sharing and collaboration to empower teams to effectively manage and respond to incidents.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ITIL certification (ITIL v3/v4 Expert preferred) and relevant certifications in incident management and auditing (e.g., CISSP, CISA, CRISC) are highly desirable.
• Extensive experience (5+ years) in IT Service Management, with a focus on Incident Management within a complex IT environment.
• Proven experience in developing, implementing, and improving incident management processes and procedures.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure.
• In-depth knowledge of audit methodologies, compliance standards, and regulatory requirements relevant to IT operations.
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy) and incident management platforms.

WHO WE ARE:

PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 11 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico and Colombia).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore and Hong Kong, currently working towards certification across all other locations.

YOUR ROLE:

The role of Business Development Lead (FSI) plays an integral role in the business strategy for PALO IT Singapore. The Financial Services sector holds a significant position in our overall operations, making it imperative for someone to provide comprehensive oversight and take charge of its sustained expansion and progression. This position requires extensive collaboration, bringing together domain experts to craft go-to-market strategies that are in harmony with our company's objectives.

YOUR RESPONSIBILITIES:

Market Analysis:

• Stay informed about industry trends, risk, competitive landscape, opportunities, and emerging technologies.
• Identify market gaps and potential growth areas.
• Use data-driven insights to refine sales approaches.

Sales Operations:

• Own and deliver on the overall FSI go to market strategy.
• Manage sales pipelines, forecasts, and reporting.
• Coordinate with marketing for lead generation campaigns.
• Ensure adherence to sales processes and compliance standards.

Client Relationship Management:

• Cultivate strong relationships with key clients in the financial industry.
• Understand client needs, identify opportunities, and propose tailored solutions.
• Collaborate with product and service teams to ensure client satisfaction.

Strategic Partnerships:

• Establish partnerships with technology vendors, financial institutions, and industry associations.
• Participate in industry events for thought leadership and networking
• Leverage these relationships to drive business growth.

YOUR PROFILE:

• Extensive knowledge within the FSI - innovation & transformation space
• Extensive experience in leading and developing accounts
• Experience in crafting proposals for client needs
• Experience in agile delivery methodologies
• Experience with project management
• Experience working within a consultancy environment
• Outstanding communication skills both verbally and in writing.
• Be a team player, with a great sense of humor.
• Candidates with entrepreneurship background and attitude will be preferred.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page (https://www.palo-it.com/en/career)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The incumbent is responsible and accountable for the smooth running of the hotel’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel’s technology needs. The successful candidate may be appointed as the Data Protection Officer of the hotel, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with corporate IT.

Duties & Responsibilities

• Oversee and manage the upgrade and migration of network equipment (switches, routers, firewall) and PC/Servers
• Oversee and manage the upgrade and migration of application systems (e.g. from Opera v5 to Opera Cloud)
• Oversee and manage the technological infrastructure (networks and computer systems) in the hotel and ensure that our systems are in compliance with the standards of our franchise agreement.
• Review the hardware/software contracts/licensing issues including such renewals; collaborate with business partners and corporate IT. To troubleshoot, analyse and resolve critical technical issues as when necessary.
• Recommend and execute new digital or technology tools/projects to improve hotel operation processes and increase productivity in consultation with corporate IT
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Provide guidance, support and manage performance of direct reporting executive(s).
• Work with all level of staff within the group to troubleshoot and resolve IT related issues

Skills & Experience

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Good working knowledge of Netsuite and Opera Cloud is a plus
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

WHO WE ARE:

PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 11 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico and Colombia).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore and Hong Kong, currently working towards certification across all other locations.

YOUR ROLE:

As the Head of DevSecOps, Cloud, and SRE, you will lead teams of consultants, driving both strategic and operational excellence in our technology department. Your role is pivotal in shaping our future technological landscape, especially in the realms of DevSecOps, Cloud, and Site Reliability Engineering, with an emerging focus on AI integration.

YOUR RESPONSIBILITIES:

Strategic Leadership:

• Develop and execute a dynamic technology strategy that aligns with the organization's growth, focusing on emerging trends and technologies. Be visionary in exploring emerging technologies that can be integrated in our delivery life cycle.

Team Unification and Development:

• Manage and nurture the talent within the DevSecOps & Cloud and SRE teams. Foster a culture of high performance and continuous skill development, ensuring our team remains market-relevant and excels in delivering quality services.

Collaboration and Alignment:

• Work closely with the CIO, CTO, Business Teams, Marketing, and the broader Management Team to ensure technology strategies are well-integrated with company-wide goals. Your role is crucial in harmonizing technological initiatives with business objectives.

External Representation:

• Act as a key ambassador for our company in external forums and events related to your domain of expertise. Your thought leadership will enhance our brand presence in the technology community.

Budget and Resource Management:

• Oversee budget and resource allocation for the DevSecOps & Cloud and SRE teams. Your decisions will directly impact the efficiency and effectiveness of our technology operations.

Innovation and R&D:

• Lead innovation and research and development initiatives. Your role involves exploring new areas and defining cutting-edge projects that prevent technological stagnation and promote growth.

WHO YOU ARE:

A creative individual with deep technological expertise, business acumen, and a software development background with at least 12-15 years in IT industry, with substantial experience in a leadership role within a high-growth tech environment. Familiarity with Agile methodologies is essential.

Technical Acumen:

• Expertise in Core Areas: You have an extensive understanding of DevSecOps, Cloud technologies, and SRE principles, with significant hands-on experience in multi-cloud environments (both private and public clouds). Your expertise encompasses distributed systems, cloud security, performance optimization, and cloud cost optimization.
• Design and Automation Skills: Proven experience in designing enterprise-grade, Cloud-native architectures and executing efficient CI/CD automations. Your approach should be focused on creating scalable and resilient systems.
• Tech Trend Tracker: A constant drive to explore new technologies in DevSecOps, Cloud, and SRE, aiming to enhance delivery cycles and boost operations and system reliability.

Leadership:

• Strong managerial skills, with a proven track record of scaling, building and leading high-performing teams (minimum 25 people). Ability to maintain a people-centric culture while driving outstanding performance.

Visionary Mindset:

• Demonstrated ability to stay ahead of technology trends and effectively integrate them into business strategies. High entrepreneurial spirit and ability to operate independently.

Communication and Representation:

• Excellent communication skills for both internal collaboration and external representation, where you can balance idealism and pragmatism. A history of effective participation in industry forums and events is a bonus point.

MORE ABOUT PALO IT:

As innovators, we're committed to helping businesses transform to better our world. On that same token, we’re also committed to transforming ourselves. There are massive implications for ESG in the tech sector and in the industries that we serve, and it is our goal to together build products, services and business models that provide both business value and positive impact. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification across offices worldwide
• Continuously measure and improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

You are responsible at our client's engagements to lead a whole project from start to end (pre-sales, inception, discovery, delivery, completion, handover). You have the capabilities to lead toward successful delivery, maintain strong engagement with our clients, communicate clear and focused messages to different parties, and facilitate interactions between the different teams and stakeholders.

YOUR RESPONSIBILITIES:

PROJECT LEADERSHIP

• You are expected to maintain and uphold the transparency on the indicators representing the health of the project to the teams and the client.
• You maintain a good situation awareness to the team of project scope/requirements vs progress, and drive resolution of team level impediments.
• You are responsible for overseeing the PALO IT delivery team(s) in terms of the quality of service provided for the project. As the customer advocate, you will relay feedback and escalate issues within internal teams.

ENGAGEMENT

• You are a trusted advisor and partner to the client in all matters relating to the project.
• You manage the P&L with the account manager to ensure the financial goals of the project are achieved.

COMMUNICATION

• You commit to facilitating delivery success and serving as the go-to point for clients' various aspects of product delivery. i.e you will act as a strategic liaison between senior client stakeholders, our project team(s) and sales team.
• Serve as a liaison between all stakeholders and the teams, as well as bridge between conflicting needs.
• You document reports (project health, key highlights, RAID, steering committees, etc) and communicate them to external and internal stakeholders

FACILITATION

• You prepare for and facilitate workshops/meetings by establishing the framework for bringing team members and stakeholders to valuable and tangible outcomes.
• You create customized agendas and facilitate workshops to align team members and stakeholders on the product to deliver and ways of working.

AGILITY

• You coach and guide your team to improve the way they work by focusing on team empowerment, collaboration, skills acquirement, and product value.
• You coach clients on product ownership such as vision, release plan, backlog management, value identification, and stakeholder management.
• You provide the team with focus and guide them toward improving the way they work.
• You teach the basics of Scrum to the team (client included), explain the scrum events, & artifacts.
• You are also able and willing to facilitate scrum events: planning, review, retrospectives.

YOUR PROFILE

• You enjoy leading and managing teams, deciding approaches, communicating, organizing, and setting goals, and thus improving the direction and efficiency of teams.
• You have a natural ability to understanding the client’s business landscape and challenges.
• You have strong communication skills to engage/drive discussions with senior stakeholders and to facilitate interactions with all parties and individual team members.
• You have at least 5 years of experience leading software development projects in an agile/iterative environment (discovery, design, development, testing, deployment, maintenance).
• You have the knowledge and skills on servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
• You can play the role of a Scrum Master or/and a Product Owner according to the type of engagement.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

WHO WE ARE:
PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:
Be part of our dynamic team as a Sales Operations Specialist and take charge of revolutionizing our sales operations! In this exhilarating role, you will spearhead the management and enhancement of our sales processes, tools, and data to propel us toward unparalleled success in achieving our revenue and growth objectives. If you thrive in a fast-paced environment and are ready to make a significant impact, then this is the opportunity you've been waiting for!

YOUR RESPONSIBILITIES:

• Collaborate with business team to develop and implement sales strategies, plans, and forecasts
• Maintain and improve our CRM system, ensuring data accuracy, quality, and completeness
• Create and update sales reports, dashboards, and KPIs to provide insights and recommendations to senior management and stakeholders
• Support the sales team with proposal development and contract management
• Identify and resolve any issues or bottlenecks in the sales process, and propose solutions for improvement
• Research and evaluate new sales tools, technologies, and best practices to enhance our sales performance and efficiency

YOUR PROFILE:

Must-Have:

• Motivated by driving Sales Operations in the tech industry, ideally in a tech consultancy with experience across Singapore, Australia and SEA
• Solutions oriented and strategic with an desire to use technology for automation
• Proficient in pulling and interpreting data, and distilling insights using analytics tools to evaluate Sales performance, ideally familiar with HubSpot, LinkedIn and Sales Prospection tools
• Highly collaborative and works well in a diverse environment, ideally having experience working closely with senior stakeholders internally and externally.
• Strong written and verbal communication skills, you are known for being able to convince and build trust and responses naturally
• Robust skills in engaging others and articulating ideas clearly
• Strong written and verbal communication skills, allowing you to assist in crafting compelling content and collaborating across teams

Should-Have:

• Minimum 2 years of working in Sales Operations
• A solid understanding of sales processes, methodologies, and business principles is essential.
• Familiarity with key sales metrics, such as conversion rates, customer acquisition costs, and revenue forecasts, is important.
• Strong Analytical and Reporting skills are essential
• Highly motivated win mentality
• Highly capable of managing time and tasks independently
• Skilled at autonomous decision-making within a given framework and offering guidance to team members from various functions.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

1. Support end-user hardware and software deployment

2. Provides support and troubleshooting for end-user incidentals

3. Liaising with outsource services provider in resolving issues when required

4. Support and maintain office IT assets and documentation

5. Monitoring and maintaining office network, security, data backup, and recovery

6. Liaising with vendors in sourcing and purchasing or IT requirements

7. Support user account maintenance for ERP system

8. Help to setup or troubleshoot and resolve online meeting incidentals

9. Maintain company website and email accounts

10. Support branch office IT counterpart when necessary

As an IT Executive, you will be responsible for providing technical support, managing IT infrastructure, and ensuring the smooth operation of computer systems, including Point of Sale (POS) systems, within the organization. This entry-level position is ideal for candidates with a strong interest in information technology and a willingness to learn and grow within the field.

Key Responsibilities

Technical Support:

• Provide first-level technical support for end-users, including assistance with POS system-related issues, on a 24/7 standby basis.
• Collaborate with POS system vendors for issue resolution and updates, ensuring timely responses to critical incidents.
• Troubleshot and resolve hardware and software problems related to POS terminals during non-business hours.

IT Infrastructure Management

• Assist in the installation, configuration, and maintenance of POS systems and related hardware, ensuring their availability around the clock.
• Monitor and manage the performance of POS systems, including proactive measures to address potential issues during standby periods.
• Implement and follow IT security protocols for the protection of POS data and systems, with heightened vigilance during critical events.

Software and Application Management:

• Install, update, and configure POS software applications on terminals during non-business hours.
• Provide training to end-users on the effective use of POS systems, both during regular business hours and special events such as club nights.
• Collaborate with software vendors for rapid issue resolution and updates related to the POS system, ensuring minimal disruption to operations.
  

Documentation and Reporting:

• Maintain accurate records of POS system configurations, inventory, and support activities during 24/7 standby periods.
• Generate regular and ad-hoc reports on POS system performance, issues, and resolutions.
  Document solutions to common POS-related issues for future reference, with a focus on efficiency and speed during critical events.

User Training:

• Conduct training sessions to enhance end-users' understanding of POS systems during regular business hours and provide on-the-spot guidance during special events like club nights.
• Create user-friendly guides and documentation to assist employees in resolving common POS system issues independently.

Qualifications:

• Diploma in Information Technology, Computer Science, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team.

• Eagerness to learn and adapt to new technologies.

Preferred Skills:

• Basic knowledge of networking principles.

• Familiarity with operating systems (Windows, Linux, MacOS).

• Understanding of IT security best practices.

• Experience with POS systems and retail technology is a plus.

• Previous exposure to helpdesk or customer support is advantageous.

• Willingness to participate in bi-weekly onsite standby support during club nights.

• Foreign Bank, based in their datacentre in Singapore
• Permanent role, directly hired by the bank
• Attractive remuneration with full banking staff benefits
• Work in a global team

Description

• Monitor IT network environment (Cisco, Juniper) with monitoring tools in a datacentre environment
• Handle logging of incident tickets and escalate alerts raised to responsible support team for resolution
• Perform datacentre operations duties, generating periodic applications and reports
• Perform backup tasks and management
• Handle technical service requests

Requirements

• IT EDUCATION in ITE, Diploma, other IT Certifications
• Relevant IT operator experience in network monitoring with familiarity in monitoring tools like Stablenet or Tivoli

R23116337

Job Description & Requirement

• Junior Network Engineer for a foreign Bank in Singapore
• Great chance to step into the banking sector
• Learn and work closely with the Senior Network/ Infrastructure Engineer and other cross-functional IT teams

Description

• Network ops support and maintenance of network infrastructure, including support for relevant systems, data updates, reporting and user authorisation management
• Support special infrastructure related projects in the region
• Responsible for the product backlog, determines the sprint backlog prior to every sprint through prioritisation by business value and/or customer benefit
• Ensure stable operations as per the service level agreements, IT security guidelines, user privilege management policy and the regulatory requirements, e.g. in connection with the backlog; organises and is responsible for a meaningful assessment of the user stories
• Communicates and is responsible for customer and stakeholder management at various levels both locally and globally
• Network portion consists of Cisco switches and routers/ F5 load balancers/ Fortinet firewalls/ Bluecoat proxies/ IPS.
• Knowledge of good security practices and processes
• Largely operational and implementation focus with opportunities for design work in conjunction with a central team.

Requirements

• Tertiary education in IT with 1-2 years of relevant Network experience
• Cisco experience is a must

R23116337