Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – 4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

ID: 763640

Working hours: Mon-Fri 9am - 6pm

• Aligning IT strategies with overall business goals and analyze business requirements and technological trends to develop strategic IT plans that enhance efficiency, productivity, and competitiveness.
• Responsible for managing resources such as budget, personnel, and equipment efficiently. This involves allocating resources effectively to projects, ensuring that projects stay within budget, and optimizing resource utilization.
• Lead and supervise a team of IT professionals, including system administrators, developers, analysts, and support staff. Provide guidance, support, and mentorship to ensure that the team operates cohesively and efficiently.
• Oversee various IT projects, from conception to completion. This includes defining project scope, setting timelines, allocating resources, monitoring progress, and ensuring that projects are delivered on time and within budget.
• Work with external vendors and service providers to procure software, hardware, and services. Evaluate vendor proposals, negotiate contracts, and manage vendor relationships to ensure that the organization receives the best value for its investment.
• Responsible for ensuring the security of the organization's IT infrastructure and data. This involves implementing cybersecurity and security measures, such as firewalls and encryption, monitoring for security breaches, and ensuring compliance with relevant regulations and standards.
• Evaluate new technologies and assess their suitability for the organization. Oversee the implementation of new systems and technologies, ensuring a smooth transition and minimal disruption to business operations.
• Oversee the provision of technical support to end-users and ensure that their IT needs are met. Organize training programs to educate users about new technologies and best practices.
• Identify and mitigate risks related to IT systems and infrastructure. This includes developing disaster recovery and business continuity plans to ensure that critical systems can be restored in the event of a disruption.

Requirements

• Candidate MUST Possess at least a bachelor’s degree in Computer Science / Information Technology or equivalent.
• Candidate must have at least 10 years of relevant working experience is required.
• Candidate must have experience in IT project management
• Candidate must have experience in managing a team of IT professionals

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

JOB DESCRIPTION

Job Title

IT Project Management officer - Capital Market (Agency Contract)

Occupation

PROJECT MANAGEMENT MANAGER

Job Description & Requirements

About the Client:

Our client is a multinational Bank.

Responsibilities:

• Lead and ensure the department alignment with policies: compliance, security rules and controls.
• Lead the PMO activities for IT Production Services, and the project management services team.
• Provide support to the management during governance meeting.
• Backup Head of Department on Business Continuity Plan exercises (BCP), crisis management, permanent control governance, administrative activities etc.

Skills/Requirement:

• Must have experience working with infrastructure and application development team leading the project initiates from the scratch.
• Understanding the capital markets products, operations, operational risk management and/or technology experience
• Must be willing to support multiple shifts and provide extended support after office hours when required.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in rotational 24x7 shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

· Ready to work in a shift environment

We are seeking a highly skilled and experienced Network and Communication Operations Engineer to join our team and provide oversight for the design, implementation, and management of SIA Group's Network operations. The primary objective of this role is to ensure maximum network availability and functionality to help SIA achieve its business objectives

Responsibilities includes:

•Continuous transformation of the network infrastructure to enhance availability and automation

•Offer network consultancy project support to ensure that IT services comply with SIA architecture and standards

•Create technical solutions for complex requirements

•Run large-scale network operations, including strong service management knowledge in a multi-vendor environment

•Have Level 2 and preferably L3 experience in various networking technologies including

oSDWAN (Cisco Viptela, Versa, etc

oWireless (Aruba)

oVoice, Contact centre and Collaboration

oLAN (Cisco and Aruba)

oNAC (ISE and Clearpass)

oAutomation experience (Ansible or Python)

•Possess relevant knowledge and experience in cloud technologies

•Track, POC and plan technology refresh

•Deliver large-scale IT projects on time, within budget and of satisfactory quality

•Manage outsourced vendor(s) and internal team including various Service Delivery meetings

•Lead and coordinate incident resolution across different vendors

•Ability to work in a team with 24*7 support

Requirements:

•Degree with at least 6-10 years of network experience in managing Network Operation in a multi-vendor(s) environment on at least two of the following multiple domains:

oSecurity,

oNetwork Automation

•Relevant certifications in Networking (e.g. Cisco, Aruba, Versa) are preferred

•Understanding of SDWAN, Voice, Wireless and LAN architectures, experience in planning, design & implementation of Network infrastructure

•Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment

•Excellent communication & interpersonal skills

•Effective consulting and communication skills

•Demonstrated industry awareness

Technical & Support Duties

• Assists in the minor changes to business application forms / reports
• Notifies IS vensors of any malfunctioning of hardware and applications
• Reviews reported application or system problems and resolve them on the spot
• Liaises with IS Manager on any IT audit matters

Routine Duties

• Reviews automated backup logs and perform remediation when backup failed
• Reviews antivirus alert notification and performs quick inspection on the reported user's computer when needed
• Reviews network Firewall logs and performs remediation when needed
• Adminstrates and support Amadeus Integrated booking suite issues
• Any other duties as assigned by IS Manager or Executive Assistant Manager

Interested candidates, please click Apply or send your detailed Resume to:

[email protected]

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

April Lim (Reg. No.: R22110702)

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for "Best Theme Attraction" at TTG Travel Awards 2017, "Best Attraction Experience", "Breakthrough Contribution to Tourism" and "Best Customer Service (Attractions)" at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

The Cybersecurity Manager is responsible for safeguarding the art museum's digital assets, information systems, and IT infrastructure from cyber threats. The role encompasses overseeing the implementation of cybersecurity protocols, managing risk, and ensuring compliance with industry standards and governance policies. The ideal candidate will also possess a strong understanding of IT governance to align cybersecurity strategies with the museum's objectives and operations.

Key Responsibilities:

• Cybersecurity Strategy & Implementation:
• Develop and implement a comprehensive cybersecurity strategy tailored to the museum's needs.
• Oversee the deployment of security technologies (firewalls, intrusion detection, anti-malware) and ensure their proper operation.
• Conduct vulnerability assessments and penetration testing on systems, networks, and devices to identify and mitigate risks.
• IT Governance, Data Governance & Compliance:
• Establish and enforce IT governance policies in line with industry standards and legal/regulatory requirements (e.g. PDPA, ISO27001) and how they interact with IT governance and cybersecurity strategiesCollaborate with museum leadership to align cybersecurity policies with strategic goals.
• Monitor and ensure compliance with internal governance frameworks, data privacy laws, and external audit requirements.
• Manage and perform assessment and review on security review for applications and systems.
• Collaborate with the Data Governance team to establish and enforce data governance policies, standards, and procedures, ensuring alignment with the overall IT governance strategy.
• Implement and oversee frameworks for data protection, data lifecycle management, and regulatory compliance, including data classification and data handling standards.
• Incident Response & Management:
• Develop and manage the incident response plan, ensuring rapid and effective response to cybersecurity incidents, including data-related breaches
• Coordinate with external agencies and partners for threat intelligence and reporting.
• Conduct post-incident analysis and ensure continuous improvement in response tactics.
• Work with Data Governance and IT teams to ensure proper logging, monitoring, and alerts for data breaches or unauthorised access to sensitive data.
• Risk Management:
• Lead cybersecurity risk assessments and establish risk management plans, considering threats to museum data, artwork security systems, and visitor information.
• Implement controls to safeguard sensitive information (e.g., donor data, collections inventory, financial records).
• Maintain up-to-date risk registers and report on the security posture of museum systems.
• Conduct regular risk assessments and audits of data governance processes to identify gaps in data security and compliance.
• Partner with the Data Governance team to monitor compliance with data protection regulations, including conducting privacy impact assessments and data breach investigations.
• Staff Training & Awareness:
• Create and deliver cybersecurity awareness training for museum staff, volunteers, and contractors.
• Promote a culture of security awareness and ensure best practices are followed across the organization.
• IT and Data Asset Protection:
• Secure the museum's technology stack, especially with regards to personal data and intellectual property on Gallery's system, such as CDP/CRM, artwork collections systems, and ticketing system.
• Ensure security and compliance of digital assets and systems.
• Collaborate with the Data Governance team to implement data classification schemes and maintain a comprehensive data inventory, including critical, sensitive, and regulated data.
• Vendor & Third-Party Management:
• Assess third-party vendors and contractors to ensure compliance with the museum's cybersecurity policies.
• Negotiate security terms in vendor contracts and oversee third-party risk management.

Must-Haves:

• Bachelor's degree in Computer Science, Information Security, or related field.
• 5+ years of experience in cybersecurity, preferably within a cultural institution, museum, or non-profit environment.
• Experience in IT governance (e.g. COBIT, ITIL), data governance risk management, and compliance (GRC).
• Proficient in network security technologies (eg. firewalls, VPNs, IDS/ IPS)
• Expertise in cybersecurity practices such as data encryption, data masking, identity and access management, and vulnerability assessments.
• Strong problem-solving skills and the ability to think critically under pressure.
• Effective communication skills, with the ability to translate complex technical issues into accessible language for museum staff and stakeholders.
• Interest in art and a desire to protect the museum's mission through robust cybersecurity.

Good-to-Haves:

• Hands-on experience with security operations, incident response, and digital forensics.
• Experience with data governance tools (eg. MS Purview, Atlation, Informatica)
• CISSP, CISM, CRISC

Responsibilities :

· Own the high-level architecture for systems, software, and networks. Analyze the relevant software and hardware tools, interdependencies and limitations for a global management platform.

· Set standards for infrastructure design, application development frameworks, and integration methods. Create evaluation reports of the service or product with recommendations.

· Design and implement solutions based on the gaps identified in service and maintenance services. Managing development priorities and product roadmaps.

· Lead data management strategy and implementation. Establish server optimization and cybersecurity requirements, develop hardware & software maintenance strategy.

· IT project management lead; Identify the IT services and infrastructure needed to support the critical business systems. Procure and negotiate external IT services as required, oversee vendor performance and deliverables.

· Set standards and lead UAT methodology. Configure and test software and hardware with reference to system architecture and functional requirements.

· Organize IT resources and work in a small team.

· Identify opportunities in AI/ML and automation to value-add to business requirements.

Qualifications & Requirements

· Diploma or bachelor’s degree in information technology, computer science or equivalent

· Minimum 3 years in IT project management, and at least 2 years of managerial experience

· Experience in manufacturing, logistics, automotive industries preferred

· Strong team management skills

· Good communication and presentation skills

· Experience in .NET, Java, Android, AWS, Springboot framework is a plus

· Relevant certifications (ITIL, ITSM, etc.) are advantageous

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As the company scales, we are currently looking for a dedicated, enthusiastic individual to join our growing team. This role provides exposure to a wide range of technology with On-The-Job training from senior IT colleagues.

The job holder is responsible for providing technical assistance and support to end-users, managing door access systems, facilitating the application of ERP permissions, addressing printing-related issues, assisting in setting up audio and visual systems for meetings, providing mobile support, and supporting in-house applications.

Key responsibilities

• User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary.
• Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices. Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment. Address printing-related issues, including troubleshooting printer connectivity problems. Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products. Conduct regular maintenance checks on computer systems and perform necessary updates.
• Audio and Visual System Setup - Assist in setting up audio and visualsystems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
• In-House Application Support - Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
• Documentation - Prepare and update user guides for various software applications, including in-house applications.
• Others - Perform other IT related duties or projects as assigned.

Requirements

• Basic knowledge in Windows Operating Systems, email server and Citrix
• Experience in Microsoft Office Suite
• Experience with IT troubleshooting
• Proactive, responsible and takes ownership of own work
• Ability to maintain high level of confidentiality
• Fluency in spoken & written Chinese to read HQ policies & procedures in Chinese as well as to engage with Chinese stakeholders
• Able to work beyond normal office hours and during weekends or Singapore Public Holidays, if required. Perform standby duties to support the team
• Entry level candidates are welcome to apply

Key Responsibilities:

• Analyze financial data and trends to provide actionable insights for decision-making.
• Prepare and maintain accurate and timely financial reports for management review.
• Assist in the preparation of annual budgets and quarterly forecasts.
• Conduct variance analysis and explain deviations from budgeted or forecasted amounts.
• Collaborate with Service Delivery Managers to gather relevant financial data and provide financial advice and support.
• Monitor and analyze financial performance against key performance indicators (KPIs) to ensure alignment with financial goals.
• Support the month-end, quarter-end, and year-end closing processes.
• Ensure compliance with financial regulations and company policies during financial analysis and reporting.
• Prepare ad hoc reports and perform financial analysis as required by management to address specific inquiries or projects.

Qualifications:

• Proven experience in financial analysis, budgeting, forecasting, and variance analysis.
• Strong knowledge of financial regulations and reporting standards.
• Proficiency in financial software and tools such as Excel, ERP systems, and data visualization tools.
• Excellent analytical skills with attention to detail and accuracy.
• Strong communication skills with the ability to collaborate with cross-functional teams.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

v Support users with IT queries, problems, and training as required

v Installation and configuration of PCs and day-to-day troubleshooting and support

v Manage IT hardware and documentation as appropriate

v Maintain and update the software library and hardware inventory system

v Process procurement activities for Purchasing Requisitions approved by users (Barge).

v Obtaining min. 3 quotations and recommend a vendor to award orders

v Negotiate with vendors for better pricing.

v Place order and ensure delivery to locations and date of supply.

v May need to arrange of COD, Advance or Partial payment with Accounts and follow up for delivery and complete documentation.

v Required to assist in doing Project bidding (pre-bit quotes). or Project purchases when assigned.

v Undertake any other Ad-hoc duties as assigned.

Requirements:

v Minimum Diploma in Computer Science / IT or equivalent

v Minimum 2 – 3 years of related working experience

v Knowledge in Supply Chain Management

v Knowledge in standard business applications

v Knowledge in network systems, methodologies, techniques and technology

v Resourceful, self-driven, proactive and independent worker

v Hardworking with positive attitude

v Possess good communication and interpersonal skills

v Able to work well under stress in a fast paced environment.

v Proficient in use of MS Office Applications (Words, Excel, Access)

v Able to work independently

Note: This is a contract role (renewable subject to work performance)

Work Schedule: This position requires availability for a rotating 24x7 shift schedule, including nights, weekends, and holidays.

Location: To be discussed during interview

Salary: up to S$3,600 + S$180 Fixed Shift Allowance

Job Overview:

• We are looking for a dedicated and motivated IT Operations Specialist to join our team. This role involves working on a 24x7 shift rotation to ensure the continuous monitoring, support, and maintenance of our IT infrastructure. The ideal candidate should have a strong technical foundation, excellent problem-solving abilities, and be comfortable working in a dynamic and fast-paced environment.

Key Responsibilities (SDC Associate Engineer):

• Consistently monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level troubleshooting and support for any issues that arise.
• Respond promptly to IT incidents, following established procedures and escalation protocols. Document incidents and resolutions in the incident management system.
• Perform routine maintenance tasks such as software updates, patch management, and system backups to ensure the integrity and security of IT systems.
• Execute daily operational tasks, including system health checks, log reviews, and performance monitoring, ensuring all tasks are completed within the defined SLAs.
• Maintain clear and effective communication with IT teams, stakeholders, and end-users, providing timely updates on incidents and operational activities.
• Ensure adherence to company policies and regulatory requirements, conducting IT operations securely and in compliance with industry standards.

Job Requirements:

• Bachelor’s Degree/ Polytechnic Diploma in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT Infrastructure Operations or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems such as Windows and Linux, network protocols, VMware, and IT infrastructure. Experience with monitoring tools and incident management systems is advantageous.
• Strong critical thinking, problem-solving skills, and a passion for information security.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

JOB DESCRIPTION

1. IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc

2. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting

3. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

4. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

5. Ensure Backups and Restorations are successful and properly done on a daily basis

6. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

7. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

8. Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

9. Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud

10. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

11. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

12. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

13. Rack mounting, OS installation and PC cloning

14. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching a labelling to the network ports (both at the network equipment and EUC device end)

15. Perform Vendor Management and submit monthly fix asset end-to-end

16. Other ad-hoc tasks as assigned by management

JOB QUALIFICATION

1. Minimum Diploma or Bachelor degree in Computer or IT-related field

2. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

3. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning

4. Experience in Implementing and Maintaining Backup Solutions

5. Resourceful Engineer who knows how to solve problems independently using online and offline resources

6. Good analytical and problem-solving skills

7. Able to communicate well with end-users & have strong sense of responsibility

8. Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised

9. Liaise with product manufacturers for problem escalation and resolution

10. Good communication and Interpersonal Skills in English and Mandarin

Performs server backup and recovery operations

restarts systems following outages.

Identifies problems, agrees remedial action

undertakes emergency maintenance if required

Analyses systems and makes recommendations to improve performance

track work in progress and record issues and solutions

set up new equipment and upgrade existing systems

Our client is a premier supplier of indirect industrial supplies essential materials.

• Analyze incidents to identify root causes, solutions, and provide reports.
• Assess business needs and manage user access in ERP and CRM systems.
• Oversee software development, including design, testing, and documentation.
• Track IT tasks, resolve issues, and report project status.
• Ensure compliance with IT policies and deliver excellent customer service.

Requirement:

• Bachelor’s Degree in IT or equivalent
• At least 3 years of experience managing databases in Infor M3
• Proficient in Microsoft SQL Server and SQL scripting.
• Excellent communication skills to clearly explain complex IT concepts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

As a QA Executive for Amber, you will play a key role in ensuring the overall quality and performance of the product NextGen Management Systems as well as client websites/applications. You will be responsible for designing and executing test plans, troubleshooting issues, and collaborating with cross-functional teams to deliver a seamless and reliable platform for our users. You will ensure that the platform meets high standards of functionality, usability, and security, while continuously striving to enhance the overall user experience.

Key Responsibilities:

• Test Planning & Execution:Develop, document, and execute detailed test plans and test cases based on product requirements.
  Perform manual and automated testing to identify and troubleshoot software defects, ensuring the product meets all quality standards.
  
• Bug Tracking & Reporting:Identify, document, and track software defects using bug-tracking tools.
  Collaborate with developers to communicate issues, provide details for resolution, and verify bug fixes.
  
• Regression & Performance Testing:Conduct regression testing to ensure previous functionality remains intact after new releases or updates.
  Execute performance, load, and stress testing to ensure the platform performs optimally under varying conditions.
  
• Collaboration:Work closely with developers, product managers, and UX/UI teams to understand requirements and participate in sprint planning meetings.
  Provide insights and feedback on user experience, and recommend improvements to enhance product functionality and usability.
  
• Documentation:Create and maintain detailed documentation for test plans, test scripts, and results.
  Prepare and present QA reports to management and stakeholders.
  
• Continuous Improvement:Stay updated on the latest testing methodologies and tools to continuously improve QA processes and tools.
  Identify opportunities for automation to improve efficiency in testing.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Quality Assurance, preferably in software testing or SaaS-based products.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in manual and automated testing tools such as Selenium, JIRA, or similar.
• Familiarity with Agile and Scrum methodologies.
• Basic understanding of programming languages like Java, Python, or SQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work in a fast-paced environment.

Preferred Skills:

• Experience with testing in web applications.
• Familiarity with API testing tools like Postman.
• Knowledge of version control systems like Git.
• Basic understanding of security and compliance testing for web applications.

JOB DESCRIPTION

1. IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc

2. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting

3. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

4. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

5. Ensure Backups and Restorations are successful and properly done on a daily basis

6. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

7. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

8. Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

9. Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud

10. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

11. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

12. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

13. Rack mounting, OS installation and PC cloning

14. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching a labelling to the network ports (both at the network equipment and EUC device end)

15. Perform Vendor Management and submit monthly fix asset end-to-end

16. Other ad-hoc tasks as assigned by management

JOB QUALIFICATION

1. Minimum Diploma or Bachelor degree in Computer or IT-related field

2. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

3. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning

4. Experience in Implementing and Maintaining Backup Solutions

5. Resourceful Engineer who knows how to solve problems independently using online and offline resources

6. Good analytical and problem-solving skills

7. Able to communicate well with end-users & have strong sense of responsibility

8. Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised

9. Liaise with product manufacturers for problem escalation and resolution

10. Good communication and Interpersonal Skills in English and Mandarin

IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

RESPONSIBILITIES:

• Supporting the channel strategy within Singapore by identifying and developing new partners, whilst building on existing relationships.
• Maintain responsibility for profitable growth within the partner portfolio, develop partner sales and grow revenue.
• Present and create awareness of the organisation’s products portfolio.
• Explore opportunities for greater penetration into other parts of a client's business and group of companies and or subsidiaries.

REQUIREMENTS:

• Capacity to engage and forge strong partner relationship.
• Experience in IT Channel management or Account management will be preferred.
• Preferably with at least 2 years of relevant experience.
• A good sales track record of Cybersecurity will be an advantage.
• Prior experience working in distributor environment preferred.
• Strong leadership, team building and logical thinking.
• Excellent interpersonal and communication skills.
• Independent and motivated.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Job Info:

• Entitle VB
• 5.25 Days Work
• Monday - Friday / Alt Saturday; 8.45pm - 5.45pm / 8.45am - 12.45pm
• Upper Thomson

Key Responsibilities:

• Assist in managing IT functions including hardware maintenance, software application upgrades, and system installations.
• Provide hardware support for printers, monitors, Desktop PCs, Laptops, and smartphone devices, ensuring functionality across all platforms.
• Perform hardware upgrades, data migration, and system setup as required.
• Identify, investigate, and resolve user questions and problems related to IT systems.
• Perform problem management by analysing frequently occurring incidents, identifying root causes, and implementing long-term solutions.
• Troubleshoot issues related to network operations, desktop applications, and hardware failures, ensuring minimal downtime and disruption to business operations.
• Maintain and up-keep the IT equipment inventory and ensure detailed documentation is updated in compliance with IT policies and procedures.
• Manage hardware and software licensing to ensure compliance with licensing agreements and regulatory requirements.
• Provide user management support across various systems, ensuring users have the correct access levels and permissions.
• Provide day-to-day IT support for employees, addressing a range of technical issues related to software, hardware, and network services.

Requirements:

• Strong knowledge of hardware maintenance, software installations, and network management.
• Familiarity with troubleshooting desktop applications, network operations, and resolving hardware issues.
• Experience in managing and supporting IT environments including printers, PCs, Laptops, and smartphones.
• Excellent problem-solving skills and the ability to perform root cause analysis for frequently occurring incidents.
• Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

PURPOSE

This role is responsible to provide support IT Servicedesk and Infrastructure management for FWD. Provide FWD SG staff with IT assistance eg provide basic access administration and monthly patch application to endpoints. Support in terms of server and network management.

KEY ACCOUNTABILITIES

• Day-to-day technical support for end users for laptop, printers, and mobile devices.
• Remotely accessing hardware or software for clients to make changes and fix problems
• Running reports to analyse common complaints and problems
• Asset management for IT assets.
• Liaise with vendors and end users for purchasing, repair and warranty services of IT related items.
• Maintain and monitor office IT Infrastructure
• Onboarding and Offboarding of end users
• Meeting Room setup (Room booking, Screen sharing)
• System to support (Windows, Mac, iOS, Android)
• Create and update user guide for user and system.
• Coordinate and liaise with relevant team/Service Providers for infrastructure management.
• Ensure Infrastructure services are meeting SLAs.
• Provide technical support when necessary to resolve Infrastructure related matters.

QUALIFICATIONS / EXPERIENCE

• Diploma in Information Technology or higher
• 1-2 years of related experience in IT operations and support

KNOWLEDGE, SKILLS & ABILITY

• Ability to handle multiple tasks simultaneously
• Good communication and writing skills
• Candidates should have a strong analytical and problem-solving mindset.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

CAN WORK WITH FRIENDS
TEMPORARY IT OPERATOR
START IMMEDIATE - 1 month Commitment

Location: Joo Koon
Working Hours: Mon-Fri, office hours
8.45am to 5.45pm
Pay: $10.50/hr

Environment: Air-conditioned, moving around (not tiring)