Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a highly motivated Senior IT Business Analyst/Project Manager (Banking) to support our client's team in Singapore.

Direct Responsibilities

• Functional expert on the domain, conduct end to end studies, IT architecture and IT solution definition
• Act as a subject matter expert on the domains, perform analysis
• Production support where intervention is required on a functional expertise level.
• Aid in end-to-end tests, plan and coordinate UAT, change management and go-live support.
• Able to work in a matrix environment building a strong relationship with Regional and Central IT teams and clients
• A team player, who is able to work in a diverse team and comes with an open mindset to learn and adapt
• Provide regular updates to project sponsors and business stakeholders, organize project steering meetings and issues meeting minutes
• Collaborate and follow up with development teams regionally/globally to establish IT Solutions and ensure timely delivery of the IT Solution
• Develop good communication channel and good working relationship with Central teams in EMEA and ability to influence global teams to deliver APAC specific requirements.
• Pre-empt and escalate any risks/issues to management/steering committees in a timely manner
• Provide tactical solution to business in case of tight timelines and collaborate with different stake holders to provide strategic solution
• Provide trainings to Business Users and APS (application support) team before the functional project go-live and prepare support document on the wiki/SharePoint.
• Contribute to team resource development
• Effective transfer and share functional and technical knowledge to teammates.

Requirements

• 15-18 years of experience working in Investment Banking domain as a functional project manager with relevant IT experience delivering front to back topics.
• Strong hands-on product knowledge and understanding of Capital Market deal flow from pricing to booking, risk management and back office, especially on FICC instruments –FX and others.
• Experience working in Front to Back projects and strong exposure to Booking, PNL & Risk, Post trade functions – Settlements, confirmation, Reconciliation, Accounting.
• Strong people skills being a team player and working with Front Office, Operations, Finance teams
• International exposure in working in a complex matrix organization

Qualifications that can give an Edge

• Prior experience in e-invoicing Projects mainly transforming IT Architecture and solutioning.
• Strong functional knowledge to articulate the requirements to an IT perspective for solutioning.
• Prior experience leading a team of BAs globally across different expertise functionally
• Prior experience working with providers like Reuters or Bloomberg
• Prior experience in any implementing e-invoicing tools/applications
• This is a hands-on role, which will require:

1. IT delivery plan and follow up for the program, Program governance, Operational working groups and Steering committees
2. Strong functional understanding of Investment banking products and CIB business

PC Deployment and Configuration

• Install, configure, and deploy personal computers and related peripherals, including desktops, laptops, monitors, and printers.
• Ensure that all PCs are set up according to company standards, including operating systems, software applications, and security protocols.
• Perform hardware and software upgrades as needed.

Troubleshooting and Technical Support:

• Provide technical support to end-users for PC-related issues, including hardware and software problems.
• Escalate complex problems to the appropriate IT teams when necessary.

Maintenance and Upkeep:

• Conduct routine maintenance on PCs to ensure optimal performance and security.
• Perform system updates, patches, and antivirus scans.
• Manage inventory of PC hardware and software licenses.

Documentation:

• Maintain accurate records of PC configurations, repairs, and maintenance activities.
• Updates of support tickets and resolutions details on job completion.

Job Requirements:

• Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
• Welcome entry level (Training provided)
• 5 days work (Monday to Friday)
• Islandwide work locations (Mostly in the East areas)
• Salary $2300 - $2800

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Position: IT Admin

Working days: 5 days + Alternate Saturday (full day)
Working hour: 8:30am - 6pm
Salary: $2300 - $2500
Office Location: Near Ubi / MacPherson MRT

Requirement

• Training Provided

Job Description

• Work closely with management to achieve task/projects
• Plan and manage the schedule for operations to fulfil projects timelines and requirements
• Respond to customers and plan operations to service past projects.
• Monitor operations manhours.
• Proper documentation for job filing and input information into sever
• Perform department administrative and operational tasks
• Undertake any other ad-hoc projects/duties assigned

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Key Account Manager (Sales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage the channel strategy by identifying/building/maintaining connections with key management stakeholders and new partners.
• Drive profitable growth and market share growth within the partner network, enhancing sales performance and revenue.
• Present and create/bring awareness of the organisation’s products portfolio.
• Identify opportunities for broader engagement within client organizations and subsidiaries.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years of relevant sales experience.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an IT Maintenance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to clients when required.
• Support operations on a 24/7 basis, with rotating shifts.
• Diagnose and resolve technical issues promptly.
• Communicate complex technical information in simple terms to clients.
• Understand and manage client requirements.
• Collaborate with the support team to escalate unresolved issues to the relevant product vendors.
• Maintain close communication with vendors to improve and support product solutions based on feedback and industry trends.
• Continuously enhance knowledge in IT security products and solutions.
• All other adhoc duties as assigned.

Requirements:

• Minimum Nitec/Diploma or other related field of studies.
• Minimum 1 years’ relevant experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Execute service and maintenance workflows efficiently.
• Coordinate with client representatives on all service/maintenance matters.
• Assist the supervisor in organizing teams for service tasks and delegating responsibilities.
• Manage daily client interactions, ensuring their expectations are met.
• Support the supervisor in troubleshooting and timely completion of security system services.
• Understand each client's business to ensure high customer satisfaction.
• Ensure all work complies with Workplace Safety and Health Act regulations.

Requirements:

• Minimum Nitec in Electrical/Electronic Engineering.
• At least 2 years of working experience in related field.
• Requires knowledge and practical experience with security systems (e.g., Integrated Security Management, Card Access Control, Intrusion Detection, and CCTV systems).
• IT/Network/Server knowledge is a plus.
• Transport allowance provided.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Install, configure, test, maintain and troubleshoot staff workstation/ laptop
• hardware, software, etc
• Maintain & monitor office IT Security and Server Security (Windows Platform)
• Configuration and troubleshooting of Firewall system, LAN and Wireless Network issue
• Monitor the performance of existing computer systems and IT infrastructures
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Inventory Management of software licenses
• Maintaining phone and attendance system with external vendors
• Provide IT and office maintenance support to all staff when needed
• Any other duties as and when directed by the Senior Management and IT Manager

Requirements:

• Singaporeans only
• Minimum Diploma in Information Technology or any related field
• Good knowledge of best practices in IT administration and system security with at least 2 years of desktop, helpdesk or IT experience
• Good analytical skills, problem-solving and time management
• Good communication skills
• A committed and responsible team player with good attitude to learn new challenges and also able to work independently

Interested parties, please submit your CV with current and expected salary to this JobsAD. Shortlisted candidates will be invited for an interview.

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

• Engineers solutions on the Liferay platform and designing custom Portlets that integrate with external data providers using an MVC design pattern and utilize and/or extend common Liferay Portlets.
• To understand the requirement and quickly provide solution with standard implementation using the Liferay tools or other Content Management System (CMS).
• Design and Development of Portal using Liferay out of box portlets, Liferay MVC Portlets, Spring MVC portlets, Struts portlets depending on the requirement.
• Designing the application as per the mock ups shared by the UI team by using the UI technologies like CSS, JS, Ajax, jQuery, Bootstrap, Alloy UI.

Requirement:

• Skillset: Java, Liferay/DXP
• Strong Liferay DXP 7 development skills with APACHE/TOMCAT
• 5 years of Liferay development experience and minimum of 6 months of Liferay DXP experience
• 3 years of experience in Liferay Portal (including Liferay DXP or Liferay 7.*) and portal standards including JSR168, JSR286

Kindly indicate 105 – Liferay on the subject

Interested applicants may send in their detailed resumes in WORD format to [email protected] with subject title: 105 – Liferay

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

you will join a dynamic and focused team to develop innovative big data applications in Analytics and Artificial Intelligence (AI). As an AI/ML Engineer, you will implement core software components and contribute to the scalable design of our cloud software architecture. This is a great opportunity to be part of a talented team and craft the future of Analytics and AI in Networking. If you are an engineer passionate about new technologies and eager to enhance your skills, we would love to have you on our team!

Required Qualifications for Consideration:

3+ years of software development experience.

Proficient in end-to-end product development

Proficient in data pipeline tools such as Python, .Net Core.

Solid understanding of Big Data technologies

Familiarity with databases like MS SQL and Mango DB

Good understanding of testing methodologies and tools.

Comfortable working in a Angular environment.

Familiarity with agile development methodologies.

Experience with cloud deployment using Kubernetes and Docker.

Job descriptions

· Manage and maintain full set of accounts

· Prepare financial statements and reports

· Ensure compliance with accounting standards and regulations

· Manage month-end and year-end closing procedures

· Coordinate with external auditors during audits

· Implement and maintain internal financial controls

· Perform general bookkeeping and full set of accounting functions - handle daily operational AP/AR tasks including invoicing, payment, receipts etc.

· Perform monthly reconciliation, reports

· Debts collections - Contact customer to ensure that their payments are made on time

· GST filing

· Prepare monthly sales commission and checking of incentives.

Requirements

· Diploma in Accountancy, or Post Graduate Diploma in a related field

· ACCA qualification (at least Part 2 completed) is highly desirable

· Minimum 2 years of experience in managing full set of accounts

· Proficiency in accounting software, particularly Auto Count Accounting Software

· Strong analytical and problem-solving skills

· Excellent attention to detail and accuracy

Scope :

• Perform timeline planning resources planning and executing financial statements audits under Partners‘ guidence.
• Perform substantive testing and analytical procedures.
• Prepare and review working papers and supporting documentation.
• Communicate with clients to request necessary information and clarify any issues.
• Preparation of audit reports under the guidance of partners.
• Stay up-to-date with accounting standards and regulations.
• Prepare billings, quotation and other ad hoc task as delegated by partners.

Test Engineer

Our reputable client is looking for a System Test Engineer (IT) to handle test plan, design, planning and setting up Test Lab. The incumbent is required to lead Installation, checkout, integration and testing (ICIT) at customer’s sites.

Responsibilities:

• Involved in System Test Plan and System Engineering Design.
• Responsible for Planning and Setting up Test Lab and conduct Factory Acceptance Test.
• The ability to perform Troubleshooting and Resolving System Faults and Perform On-Site Acceptance Test.
• Involved in lead project activities and coordinate with multiple stakeholders which includes suppliers, customers and other teams of staff for the project implementation

Requirements

• Strong in performing System Test and Design.
• Strong knowledge in handling Infocomm Technology, RedHat Linux, Virtual Environment, Network Security.
• Experience in handling System Test Plalnning and Troubleshooting.
• Minimum 2 years of System Test experience.
• Degree in Electrical & Electronics Engineering / Computer Science or equivalent
• Singaporeans Only.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

IT Project Director

Job Description & Requirements

Our esteem client is looking for a IT Project Director

The IT Project Director must be trained and certified.

He/ She must be able to deliver IT Enterprise Projects. The incumbent must be good in managing Security Access Control Projects involving physical security and information security). The ability to provide professional consultation to stakeholders and clients is required.

Responsibilities:

• Involved in managing large scale Projects in Security Access Control (physical security and information security)
• Demonstrated large scale IT Project Mapping, Design, Planning and Implementation.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Highly responsible in driving the Security Access Projects and managing large complex Projects.

Requirements:

• Strong in handling Security Access Control (Infrastructure, Hardware, Software)
• Good in handling Security Access Control in both Physical Security and Information Security.
• Strong knowledge of Security Access Regulations and Policies.
• Demonstrated large complex Project Management pertaining to Security Access Control experience.
• Knowledge of Security Access Policy and Regulations.
• Good in handling Projects Scheduling, Budgeting, Delivery and Management.
• Experience in handling large complex Project Management experience.
• Demonstrated Service Delivery Management and Project Management Life Cycle.
• Demonstrated experience in handling Project Waterfall Methodology
• Min. 12 years of IT Project Management (Security Access Control System) experience.
• Possess CITPM or PMP certification (a MUST)
• Demonstrated capability to drive the Security Access Control System (Infrastructure, Software, Policies & Regulations) Projects.
• Demonstrated large Team Management experience (20-30 Members)
• Strong Stakeholders/ Client Management experience.
• Possess knowledge of Waterfall Methodology.
• Possess strong Commercial Project Management experience.
• Good Degree in Computer Science/Computer Engineering.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

About Us:

@ASK Training Pte Ltd is a leading provider of high-quality training and development programs. We are committed to delivering exceptional learning experiences to help individuals and organizations achieve their goals. We are seeking a dedicated IT & Facilities Executive to join our dynamic team and contribute to our mission.

Job Summary:

The IT & Facilities Executive will be responsible for overseeing and managing the company's IT Infrastructure, as well as ensuring the effective and efficient operation of the company’s facilities. This role requires a proactive and detail-oriented individual with a strong background in IT and facilities management.

Key Responsibilities:

IT Management:

· Manage and maintain IT infrastructure, including M365 administration, networks, and hardware.

· Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails.

· Setup and deploy new desktop / laptop computers and the associated software.

· Ensure data security and backup procedures are in place and functioning correctly.

· Manage IT projects, including system upgrades, installations, and migrations and future implementation.

· Coordinate with external vendors for IT-related matters.

· Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures. Responsible for hardware and software licensing and compliance.

· Track and manage the lifecycle of all IT assets.

· Conduct regular audits to ensure asset integrity and compliance with company policies.

· Perform other ad-hoc duties as assigned.

Facilities Management

· Oversee the maintenance and operation of office facilities and equipment.

· Handle facility-related emergencies and issues promptly.

Requirements:

· Diploma in Information Technology or a related field.

· Minimum of 5 years of experience in IT management.

· Proficient with Windows operation systems, M365.

· Technical knowledge of IT systems, networks, and hardware.

· Excellent problem-solving and analytical skills.

· Strong organizational and project management skills.

· Ability to work independently and as part of a team.

· Good communication and interpersonal skills.

Working hours:

Monday – Friday 8.30AM to 6:00PM

Responsibilities

• Key member of IT Operations team that manages IT infrastructure and services, including end-user computing
• Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters
• Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities
• Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base
• System and network patching, capacity and performance management
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the company guidelines and established processes.

Skills / Experience

• At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills

Education Level

• Degree in Engineering/Business/Finance/Computer Science or equivalent

Responding to Service Requests, Incidents, and Trends

• Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
• Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
• Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

• For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
• Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
• To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
• Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
• Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

• To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
• Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

• Outstanding ability to communicate in written and spoken English
• More than two years of experience in a Level 1 or Level 2 support position
• Excellent client focus identifies wants and comes up with solutions to satisfy them
• Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
• Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
• Familiarity with Endpoint Central and other IT asset management and automation tools
• Support for audio-video and video conferences
• Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable

We are looking for candidates that are looking for IT job.

Job scope as follow for the candidate:

• Provide technical support to ensure the smooth operation of PCs / NB/ Servers/Network switch/Router/Firewall/ printer through regular maintenance & housekeeping.
• Job also include diagnosing and resolving of hardware and software problems, installing software and new applications as well as providing advice and assistance to users.
• Cabling job

Willing to learn & responsible

*This is a full-time contract role, on a 1-year renewable basis

We are looking for a proactive and tech-savvy IT Support Officer to join us! This hands-on role offers the opportunity to engage with various aspects of IT operations, including user support, system maintenance, and project collaboration. If you are passionate about technology and ready to apply your skills, we’d love to have you on board!

Key Responsibilities:

• Provide user training and support for IT programs and solutions.
• Provide ongoing support for our in-house CRM application and connected devices (e.g., tablets).
• Assist with network maintenance and resolve day-to-day system issues for software, hardware, and networking, if any.
• Coordinate with vendor and group HQ IT for project implementation, application rollout, software/system patching, and upgrades.
• Maintain and support office equipment, including laptops, printers, servers, and perform business email setup.
• Collaborate with on-site vendor for hardware and network troubleshooting when required.
• Document and update system protocols and procedures to ensure smooth operations.

What We Offer:

• Hands-on experience across various IT functions.
• Exposure to working with vendors and business users.
• Opportunities to hands on SAP systems troubleshooting, network management, and backend business IT programming and tools.

Qualifications:

Education:

A diploma or degree in Information Technology, Computer Science, or a related field.

Relevant IT certifications are advantageous.

Experience:

1-3 years of experience in IT support or related technical roles.

Knowledge of networking, troubleshooting, and hardware/software installation.

Technical Skills:

Proficiency in IT tools and remote support software.

Knowledge of Active Directory, VPNs, and IT security protocols.
Ability to diagnose and troubleshoot technical issues in real-time.

Soft Skills:

Strong problem-solving abilities.

Excellent communication skills to interact with users of varying technical abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

IT Problem Management Lead

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

The IT Problem Management Lead, as part of the IT Service Management (ITSM) team at a financial institution ensures that ITIL processes are operationally relevant and optimized, providing technology teams with a framework to deliver effective IT services to customers.

The Technology Problem Manager is tasked with identifying, analyzing, and mitigating the root causes of major incidents and recurring IT issues. This role is crucial for maintaining long-term stability within the IT environment by preventing incidents from recurring, enhancing system performance, and minimizing disruptions.

Key Responsibilities

• Proactively identify potential problems through analysis of incident trends and service data.
• Lead root cause analysis (RCA) initiatives for recurring and major incidents to prevent future occurrences.
• Document the outcomes of RCA meetings, ensuring comprehensive investigations that consider all contributing factors and potential systemic issues.
• Present root cause analyses, action plans, and resolutions clearly to both technical and non-technical stakeholders.
• Communicate findings and updates with relevant parties to enhance service reliability.
• Maintain and improve the problem management process in accordance with ITIL best practices.
• Oversee the Known Error Database (KEDB), ensuring that all known errors are accurately documented and accessible to relevant teams.
• Monitor and track known errors to ensure they are addressed promptly, minimizing operational impact.
• Collaborate with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds with relevant teams to improve the efficiency of incident resolution.
• Identify risks that could lead to disruptions and work proactively to mitigate them through effective problem management.
• Track and report all problem management-related key performance indicators (KPIs) in a timely manner.

Requirements

• A minimum of 5 years of experience managing problem investigations within a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are a plus.
• Excellent communication and writing skills, with the ability to articulate complex matters clearly.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and incident resolution in multi-vendor and multi-platform environments.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-motivated and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Responsibilities :-

• Manage the end-to-end project lifecycle, from initiation to completion;
• Oversee the day-to-day support and maintenance of IT applications;
• Conduct regular project committees, providing update to all stakeholders.
• Implement and monitor incident management and problem resolution processes;
• Implement proactive measures to enhance application reliability and availability. Ensure compliance with service level agreements (SLAs);
• Provide first level suport to business based on reports from users or automated alerts – inspect logs, database and system;
• Review and test vendor deliverables and fixes, coordinate with business users for UAT;
• Propose system/ process improvements to improve platform reliability and reduce turnaround time on issues;
• Identify project risks, resolve or escalate as appropriate.

Requirements :-

• A good bachelor degree with at least 10 years' relevant experience in banking application development and/or production support, and 3-5 years managing SDLC processes;
• Experience in Java application development, exposure to IBM WebSphere, Tomcat, on AIX or Windows;
• Strong database querying and troubleshooting skills, using Oracle, and/or Microsoft SQL;
• Hands-on experience in supporting production applications, along with exceptional coordination, troubleshooting and resolution skills;
• Proficiency in project methodologies (Agile, Scrum, SDLC) and project management tools (Jira, Confluence);
• Focus learning and development, ability to quickly close gaps in required business and tech skills;
• Strong leadership with a drive to maximize satisfaction of internal and external stakeholders;
• Strong analytical and problem-solving skills;
• Effective communicator and an excellent team player;
• Experience with IBM FileNet or Suntec Product and Pricing Bundling applications may be advantageous.

Only shortlisted candidate(s) will be notified.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)

Working Location: Central

Salary Package: Up to $8.5k

Employment Type: Contract

We are seeking an experienced IT Infrastructure Manager who will be responsible for managing the ICT infrastructure aspects of various projects from initiation to implementation.

Key Responsibilities:

• Collaborate with stakeholders across the organization to understand business and application requirements, and design infrastructure solutions accordingly.
• Develop and manage budgets for infrastructure projects, ensuring cost-effective solutions and oversee maintenance contracts, negotiating terms with vendors to ensure value for money.
• Lead the planning, deployment, and support of application infrastructure, including Microsoft Windows, SQL Server clustering, and VMware virtualization (vSAN).
• Coordinate the integration of AWS and Azure Cloud services (IaaS, SaaS, PaaS) into the organization’s infrastructure.
• Ensure all infrastructure projects adhere to public/government standards
• Oversee daily operations and support for application infrastructure

Requirements:

• Degree/Diploma in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of relevant working experience in ICT infrastructure operations.
• Hands-on experience with AWS and Azure Cloud services, including IaaS, SaaS, and PaaS is an added advantage.
• Experience in public/government sector is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - Outsourcing Team

ScienTec Consulting Pte Ltd – 11C5781