We invite highly motivated and dynamic professionals to join our growing Deal Advisory – Transaction Services practice in the Singapore office, where we are recognised for delivering innovative client solutions and fostering a dynamic work environment with an internationally diverse team.

Our Deal Advisory represent an integrated team of specialists providing holistic solutions for buying, selling, partnering, funding and fixing, in ways that businesses can add and preserve value for our. One of our Deal Advisory - Transaction Services core offerings is financial due diligence assistance in relation to acquisitions, disposals, public bids/mergers, joint ventures, buy-outs and other transactions. The team also helps clients to identify opportunities and risks in their transaction processes to identify value and satisfy the due diligence requirements.

As a key member of the Deal Advisory – Transaction Services (Financial Due Diligence) team, the Senior Associate / Assistant Manager will play a critical role in shaping our client’s strategic investment decisions by providing comprehensive financial insights in a fast-paced deals environment.

Responsibilities

• Conduct comprehensive financial analysis on Target companies to evaluate financial performance and position.
• Perform in-depth analysis of financial statements, cash flows, and deal metrics to identify key business drivers, trends, and anomalies.
• Regularly communicate observations and findings to project team leads in a constructive manner.
• Responsible for drafting of follow-up discussion agenda with Target company management to address potential concerns
• Manage interactions with Target management, demonstrating effective communication skills and professionalism.
• Take a primary role in data management, reviewing source information, and highlighting data gaps in a timely manner.
• Assist project teams in drafting reports, articulating key findings, potential risks, and recommendations based on financial analysis.
• Act as a key team member across engagements, collaborating with team members from various functions.

Requirements

• Strong academic background with a focus on finance, accounting or related fields.
• Candidates with professional qualifications such as ISCA / SQP, ICAEW, ACCA or equivalent is a plus.
• Min 2-3 years of relevant experience in a global accounting firms, preferably with exposure to financial due diligence. Candidates with audit, M&A, business combinations or business analytics will be considered, with a demonstrated aptitude for learning.
• Strong analytical skills complemented with sound business acumen.
• Strong knowledge of accounting principles.
• Exposure to wide / diverse industries is value adding.
• Excellent written and oral communication skills in English. Any additional language capability (e.g. Mandarin, Bahasa Indonesia, Vietnamese) is an added advantage to facilitate client’s communication.
• Proven ability to perform consistently under pressure.
• Strong personal impact, e.g. self-motivated and confidence.
• Enthusiastic about staying updated with industry trends and accounting standards.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals

*Project Manager*

*Transformation*

A leading Global Financial Services institution is on the search for a strong project manager to join the team here in Singapore. You will be part of an exciting large scale transformation program, interfacing with business and technology stakeholders to drive success delivery of the project.

A terrific high visibility role with great career exposure.

Requirements:

• Strong end to end project management experience
• Experience managing resources, vendors and risk escalation in delivery
• Proven stakeholder engagement skillsets

Please click Apply now!

Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.

• Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
• Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
• Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
• Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
• Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.

Requirements:

• Bachelor’s degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
• At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.

• Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
• Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
• Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
• Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
• Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.

Requirements:

• Bachelor’s degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
• At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description & Requirements

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Overall job objectives

This position is responsible to:

• Collaborate with stakeholders within R&D PV QA, as well as outside of R&D PV QA, such as procurement, finance, legal (as applicable), R&D, Clinical Safety and Pharmacovigilance (CSPV), Medical Affairs, Market Access, Non-clinical Research, and IT to ensure consistent implementation of the GxP vendor quality program across Daiichi Sankyo group companies.
• Continuously assess existing practices and identify areas that need refinement and/or areas to archive a fit-for-purpose GxP vendor quality program in the Daiichi Sankyo group.
• Ensure that GxP vendor qualification status is current, periodically review the risk category of all existing GxP vendors, and prioritize them to be included in the Master Audit Schedule for the subsequent fiscal year.
• Collaborate with stakeholders within R&D PV QA, Legal, and business functions to ensure QA agreements are established for all critical GxP vendors.

Core responsibilities

• Vendor Qualification and Management
• Lead the qualification process for new GxP vendors, including Contract Research Organizations (CROs), Clinical Laboratories, GLP Laboratories, GxP IT computerized system/software vendors, Pharmacovigilance (PV) third parties, etc.
• Conduct risk-based assessments and evaluations of vendors to ensure compliance with regulatory requirements and internal company standards.
• Manage the approved global vendor list and ensure all vendors are qualified, approved, and monitored according to company policies.
• Vendor Audit and Inspection Support:
• Provide input from an audit focus area perspective to Audit & Compliance during the vendor audit planning stage.
• Act as a Subject Matter Expert (SME) for vendor quality and provide support to the inspection management team before, during, and after the audit and regulatory inspection.
• Compliance and Documentation
• Develop and maintain vendor-related quality agreements, ensuring clear roles and responsibilities for GxP compliance are established.
• Ensure proper documentation of all vendor quality activities, including qualification records, and risk assessments.
• Monitor vendor quality performance through Key Performance Indicators (KPIs) and Quality Metrics, providing regular reports to senior management.
• Cross-Functional Collaboration
• Collaborate with internal stakeholders, including business functions, procurement and legal to align on vendor quality requirement.
• Support the resolution of vendor-related issues that impact quality, data integrity and scientific integrity, timelines or compliance.
• Continuous Improvement
• Lead continuous improvement initiatives related to vendor quality management processes.
• Stay current with industry best practices, regulatory changes, and trends in GxP compliance, and implement changes to maintain an industry-leading vendor quality program.

Duration: 1 year

Location: Central

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 6pm

Responsibilities:

• Analysing and interpreting SFC data to address lines of inquiry that inform policy and business planning, and identify opportunities for process improvement;
• Visualising the findings, present and communicate the insights and recommendations to stakeholders in a clear and concise manner; and
• Supporting SFC operations which includes industry engagement, partnership development and appeal management.

Requirements:

• Tertiary qualifications
• Minimum 3 years of experience in a similar role
• Experience with Microsoft Excel and visualisation tools such as Tableau, Redshift

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

IT Admin

Working days: 5 days + Alternate Saturday (full day)
Working hour: 8:30am - 6pm
Salary: $2300 - $2500
Office Location: Near Ubi / MacPherson MRT

Job Description

• Work closely with management to achieve task/projects
• Plan and manage the schedule for operations to fulfil projects timelines and requirements
• Respond to customers and plan operations to service past projects.
• Monitor operations manhours.
• Proper documentation for job filing and input information into sever
• Perform department administrative and operational tasks
• Undertake any other ad-hoc projects/duties assigned

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Key Responsibilities:

• Sales and Promotion: Drive the promotion and sales of the company’s product suite, ensuring strategic market positioning and revenue growth.
• Account Management: Cultivate strong relationships with principals and strategic accounts, ensuring effective communication and business development.
• Product & Inventory Management: Manage appointed product lines, overseeing inventory levels and product availability to meet market demands.
• Marketing Program Development: Conceptualize and implement marketing programs for channel development and demand generation, aimed at boosting product visibility and engagement.
• Partner & Vendor Engagement: Engage with partners and vendors to build solid working relationships, fostering mutual growth and collaboration.
• Channel Development & Training: Lead the development of distribution channels and deliver training to ensure partners are equipped to achieve targets.
• Revenue & Profitability Goals: Collaborate with internal teams to meet revenue and profitability targets, contributing to the overall financial success of product lines.
• Business Reviews: Conduct quarterly business reviews with vendors, analyzing performance, identifying improvement areas, and setting future objectives.
• Cross-functional Collaboration: Coordinate with internal teams to align on strategy, share insights, and ensure seamless execution of initiatives.

Qualifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• 3-5 years of experience in product management, distribution, or related roles.
• Proven track record of driving product sales and developing strong partner relationships.
• Solid understanding of product lifecycle management and inventory control.
• Experience in developing and executing marketing programs and demand generation strategies.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work collaboratively across different departments and manage multiple stakeholders.
• Familiarity with the industry and market trends.
• Proficiency in data analysis and performance tracking to guide decision-making.
• Results-driven, with the ability to meet revenue and profitability targets.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to **[email protected]** or please click on “Apply” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Creation Consulting HR Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.creationrecruit.com

Creation Consulting HR Pte Ltd

EA License No: 24S2187

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Company: Freight Forwarding MNC (Japanese MNC)
• Location: Expo (Nearest MRT Station)
• Position: Senior Sales Executive or Assistant Manager (Japanese Speaking) (Job ID: 19350)
• Benefits: Car Allowance + Commission incentive

Job Description:

Our client, one of the largest Japanese logistic companies, has started looking for a Japanese speaking Sales Executive who can work at Changi area.

• Creating development plans and forecasting sales targets and growth projections.
• Meeting potential clients and building positive relationships. Implement effective sales actions according to the sales target drawn by company.
• Implement and develop sales activities in the responsible sales area under the leadership.
• Identifying market opportunities through meetings, networking, and other channels.
• Meet/Exceed the sales task, complete the responsible task independently.
• Maintain the existing customer, establish the detailed customer files.
• Be an AR controller according to the account period required by company.
• Specific requirement activities
• To visit the customer site or conduct video conference regularly to share the market update, to do the QBR/MBR in order to maintain the existing customer.　
• To perform sales call to new/potential customers which are raised on target list given.
• To do market investigation, research, list up the New/Potential customers.
• To propose the solution to overcome and obtain new business & share-up business both Air, Ocean, and Cross border trucking.
• To report whatever irregularities to a direct superior in a timely manner.
• To do trouble shooting if something irregularity happen. Investigate the route cause with Air/Ocean operation team and propose the counter measure which clarifies the details of 5W1H and discuss on future correspondence with the customers.
• To settle the outstanding account receivable based on the terms and conditions given.
• To manage the RFQ (Spot, Monthly, 3 months, Annual) with RFQ team and to do the rate proposal to customers both Air and Ocean business.
• To perform to share the market information proactively to the existing customers and target customers.
• To input the sales progress in CRM system based on the specific days by timeline.
• To expand Singapore export/import business both Air and Ocean. And also, sometimes to manage 3rd party business (offshore business) as well to secure and expand business if the business owner is Singapore customer.
• To communicate with our overseas offices to share each sales status and work closely with them in order to get closer the business.
• To create the sales report by timeline monthly basis.

Job Requirements:

• Diploma / Degree in Freight Forwarding, Logistics & Supply Chain Management or equivalent.
• Excellent written and verbal communication skills．
• Able to converse in Japanese to negotiate with Japanese speaking client for the commercial and operational terms and conditions.
• 1-2 experience in Freight Forwarder company.

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

This is a 12-month contract role based onsite in Singapore. This role requires the ability to speak fluently in Japanese to effectively communicate with clients/partners who speak the same language.

We are seeking a highly motivated and experienced professional to join our team as a contractor for the Entertainment Partnerships role for Japan market. The successful candidate will be responsible for identifying and activating potential opportunities within the Japanese market, providing business development support in strategic planning, creating presentations, and meeting with partners to drive entertainment content.

Key Responsibilities:

• Identify and activate potential partnership opportunities in the Japanese market (gaming/virtual reality/ entertainment industry).
• Provide business development support in strategic planning, creating presentations, and meeting with Japanese partners to drive VR entertainment content
• Represent the company's VR contents partnership in external meetings with executives from external partners
• Track, analyze, and communicate to develop and execute against partnership goals
• Work cross-functionally with a variety of teams, including Product, Marketing, Legal, Policy team, and Operations to advocate for partner needs

Required Skills:

• 5+ years' experience in a partnerships role in the entertainment/tech industry
• Proven track record in prospecting, securing leads and developing new relationships
• Strong understanding of IPs and Entertainment landscape in Japan market
• Excellent communication and presentation skills in both English and Japanese to liaise with Japanese Counterparts and clients.
• Enthusiast in XR technology and VR AR devices.
• Ability to work independently and manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Experience working with cross-functional teams and stakeholders internationally

UEN: 199700895N

Job Description:

• Full spectrum of account functions
• Timely and accurate preparation and analysis of financial and management account
• Supervise and monitor financial reporting, tax planning, budgeting, forecast, cash flow management and cost-saving controls.
• Demonstrate strong understanding and up-to-date knowledge of market trend, best financial & accounting practices, taxation requirement and local regulations.
• Responsible for the consolidation and management reporting function, in accordance with the MAS requirements
• Involve in compliance control and risk management activities
• Liaising with external auditors, company secretary, and tax agents
• Assist in corporate secretarial matters
• Assist in the implementation of financial policies and system
• Support forecasting and budgeting exercise, monitor actual performance against forecast and investigate variances
• Handle any other ad-hoc assignments and projects are assigned

Requirements:

• BSc/BA in Accounting, Finance or relevant field
• At least 6 years’ experience in the financial industry, preferably in securities/broking/asset management
• Strong sense of work commitment and responsibility
• Able to communicate in Chinese to coordinate and communicate with Chinese speaking counterparts
• Ability to work independently and high performance-orientation
• Able to work under pressure and meeting deadlines
• Objective and task oriented

Maintaining store cleanliness

Manpower schedules

Product costings

Daily waste

Managing inventory

Producing new products after discussion with superiors

Daily sales and reports

Marketing

JOB SUMMARY

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new group/catering business to achieve personal and property revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Sales Activities

• Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Provides excellent customer service consistent with the daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Participates in and practices daily service basics of the brand.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description & Requirements

• increase market & brand awareness
• Develop digital campaigns to increase interaction and engagement on social media platforms to create brand awareness,enhance social media presence and increase enrollment rate of school branches.
• Propose new marketing ideas for reaching out more new potential customers.
• Responsible to take, edit and upload photos and videos to our official social medial platforms.
• Responsible for writing up contents for public release and our official social media platforms.
• Create and manage all social media platforms include: Facebook, Instagram, Website, School Application and advertising campaigns.
• Manage and update company websites and website enquiries.
• Marketing events planning
• Prepare marketing material, brochures & catalogue.
• admintration job(communicate with students and internal staffs)
• Other responsibilities as assigned.

Job Requirements :

• Possess at least a Degree in Marketing / Business Administration or equivalent.
• Understanding of marketing fundamentals and sales operations.
• Able to think out of the box, push the boundaries, creative with curiosity, have an explorative mindset to generate ideas and solve problems.
• Open-minded and willing to accept constructive feedback.
• Social Media posting experience with some content writing is preferred.
• Strong communication and written skills in both English and Mandarin to liaise with English & Mandarin speaking clients.
• Effective interpersonal skills and well-organised.
• A team player and ability to work independently without supervision.
• At least two to three year working experience in related field. Fresh graduates are welcomed to apply.

Job Highlights

· Enjoy flexible working hours.

· Supportive and dynamic team culture.

· Attractive remuneration.

Email:[email protected]

Essential Functions:

• To achieve smooth operations of all own and time charter vessels and provide highest quality to customers.
• Being person in charge for all operational matters on the handled ships.
• Carefully study all terms & conditions of the agreed contracts and taking care that all requirements are being followed and fulfilled.
• Voyage planning (calculating fuel consumption / cargo intake / port rotation / optimal sea route).
• Preparation of voyage orders for the ship.
• Sending agency appointments to the designated agents in the various ports.
• Coordinating cargo intake &bunker requirements together with captain of the ship.
• Appointing weather routing company to help fine-tune optimum sea route.
• Ordering bunkers which to be supplied at the designated port.
• Sending regular updates on ship’s estimated arrival / departure time to required parties (such as charterers, owners, agents).
• Supervising process of issuing freight invoices / paying & collecting hire / laytime calculations).
• Paying port disbursements and supervising finalization process.
• Approving cargo documentation and releasing same to relevant parties.
• Monitoring ship’s performance at sea.
• Arguing performance claims towards clients in case required.
• Data input into softmar and making sure all relevant information is constantly updated.
• Regular monitoring of the profit & loss calculation for each particular voyage.
• Claims handling in coordination with legal department.
• Checking finalized voyages and explaining profits & losses in detail.

Requirements

• Minimum 2 years of relevant working experience
• Reliable track record in shipping industry
• Excellent communication & social skills
• Team player
• Well organized & structured
• Ability to pay attention to detail
• Good verbal & written skills in English
• Able to work under pressure

ABOUT THE SOCIAL GAMING GROUP

Welcome to The Social Gaming Group! The home of Gastro Gaming. The latest tech company to open within the hospitality market. Our focus is about shared happiness. We’re invested in delivering exceptional group experiences alongside fabulous food and an industry leading drinks menu that truly brings people together.

The Social Gaming Group operates two B2C brands Oche and SHUFL - High Tech Darts and Shuffle. There are ten gaming venues today spread around the world - Oslo - Gothenburg - Amsterdam - London - Singapore - Melbourne - Brisbane - Iceland - Dubai - and with more to come.

We have huge ambitions for our brilliant brand offering a variety of new and exciting concepts with exciting international growth plans for the future.

We are now looking for a new General Manager to join us and lead our spectacular venue - Oche Singapore! This venue is of pivotal importance to our brand, so if you are looking for a key role in an environment where you feel valued, supported and empowered read on!

ABOUT OCHE

In October 2018, the world was first introduced to Gastro Gaming at our flagship venue in Oslo, Norway. The purpose was to create a new type of meeting place for friends, families and colleagues, where gaming, social fun, exceptional food and beverages were the cornerstones. We offer our customers the whole social gaming experience.

We pride ourselves on our high-end food and beverage offering from our award-winning chefs, signature cocktails from our legendary mixologists, and the best local craft beers and wine. And let’s not forget our incredible interactive darts technology and game play, making Oche the go-to place for everyone in the know!

THE ROLE

As the new General Manager for Oche Clarke Quay in Singapore you will be fully accountable for all financials, KPI’s and general P&L across your venue. A hands-on role you will oversee the business while developing the managers and team around you. Reporting into the Global Operations Director you will be able to demonstrate a clear understanding of the performance of your site and be responsible for supporting the business, identifying areas for growth and driving sales. You will ensure consistently high results while empowering your team and nurturing the company's culture and values.

ABOUT YOU

As the new General Manager you will be an inspirational leader and someone who cares deeply about the development of your team. You will be proactive in your approach and are always looking at ways to improve. Positive, career focused and inclusive you will be a team player and ready to help with the growth of the business. Self motivated, organised and methodical in your approach you will be a great communicator and have the ability to work both independently and as part of a small team.

SKILLS & QUALIFICATIONS

• Proven experience in a hospitality or retail background. (At least 5 years)
• A proven track record of identifying opportunities to improve margins and KPI’s
• Have a good working understanding of P&L, stock control and labour costs.
• Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, HR management, record keeping and preparation of reports.
• An understanding of running a multi faceted venue
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Ability to work independently
• The ability to measure achievements against budgets
• The ability to demonstrate full accountability of a business
• Sound decision and problem solving skills.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WHAT CAN WE OFFER YOU?

Not only will you be working with an amazing team this is also a fantastic opportunity to be part of a rapidly expanding business operating in this exciting sector. Backed by an internationally renowned investment group we offer a competitive remuneration package with plenty of opportunity for personal development. We offer generous discount at our growing list of international venues and plenty of incentives.

OUR VALUES

Fun and inclusive. We make The Social Gaming Group the place where people want to walk through the door, both our guests and employees. We have a clear vision that we believe is going to make us the ultimate business to be part of.

OUR PEOPLE

We win as a team. Collaboration is key, and the only games we play are social. We have zero tolerance for unproductive politics.

OUR VISION

We create shared happiness for our guests, franchisees, shareholders, partners, community and employees.

APPLY NOW!

We will be reviewing applications and interviewing on a rolling basis so if this sounds like the role for you don't delay - get your application over to us today!

Job Description

1. Client Acquisition & Business Development

• Develop strategies to attract new corporate clients across the asia region
• Build and expand a portfolio through proactive engagement with prospective clients, leveraging in-depth knowledge of corporate banking products and market insights.

2. Relationship Management

• Serve as the primary contact for existing corporate clients, fostering strong relationships to understand their needs and deliver tailored financial solutions.
• Maintain a comprehensive understanding of clients’ businesses to anticipate requirements and offer relevant banking services and products.
• Conduct regular credit and account reviews to ensure high-quality service and effective client engagement.

3. Financial Structuring & Analysis

• Analyze complex client requirements to design bespoke financing solutions, ensuring alignment with the bank’s credit risk guidelines.
• Develop financing structures that address the specific needs of clients, considering market trends, competitive positioning, and financial soundness.

4. Risk Management

• Perform thorough Know Your Customer (KYC) procedures for all new clients, ensuring compliance before formalizing any business relationship.
• Proactively monitor credit quality of the client portfolio, identifying early signs of credit deterioration and implementing strategies to mitigate risks.
• Conduct ongoing credit assessments to ensure alignment with regulatory standards and the bank’s credit policies

5. Leadership & Team Development

• Guide and support Relationship Managers (RMs) in achieving performance targets, providing mentorship to team members for professional growth.
• Assist in developing career growth pathways for Associates (ARMs) or new team members through structured training, coaching, and performance management.

Job Requirement

1. Minimum of 5-7 years of experience in corporate banking, relationship management, and credit analysis.

2. Prior experience working in China’s banking sector or with China-based clients is essential, with familiarity in cross-border banking and market practices in China.

3. In-depth knowledge of bilateral loans, corporate banking products, and credit risk management principles.

4. Proven ability to drive business growth and manage client relationships across the Asia market.

5. Strong understanding of KYC, AML, and regulatory requirements within the banking sector.

6. Exceptional analytical, organizational, and leadership skills with a client-focused approach.

7. Given that we are a Taiwanese bank; knowledge of mandarin is essential as the role involves preparing email correspondence and periodic reports for overseas branches and HQ in Taiwan

Responsibilities

• Co-ordinate the development and implementation of commercial strategy to drive revenue growth, market expansion and profitability. Ensure alignment of all commercial initiatives with overall company goals and objectives
• Conduct in-depth market research to identify new business opportunities, observe industry trends and analyse the competitive landscape in commodity and financial markets. Use insights to inform strategy and drive commercial success
• Collaborate closely with Marketing and Sales Team to develop and ensure the strategy of each business function is aligned with the commercial and broader organisational objectives
• Plan, co-ordinate with Marketing team and monitor financial performance and ensure resources are allocated effectively to meet targets
• Work closely with internal business functions like product, operations, risk, compliance and technology to support product development, enhancements of system and procedures, and participate in projects that advance the company’s strategic objectives and operational efficiency
• Identify and establish strategic partnerships and alliances that enhance the company’s market position and growth potential together with the parent company
• Prepare and tailor pitch decks and necessary documentation for various external and/or internal stakeholders
• Provide trackers for updates and reports on the progress of strategic initiatives, including financial performance, project status and key milestones
• Work closely with internal and external stakeholders to develop market liquidity programs that drive the growth of our markets
• Co-ordinate and work on strategic financing transaction materials on a need to basis.
• Update and manage our CRM database effectively

Qualifications and Skills

• Bachelor’s degree in Engineering, Finance, Business or a related field
• Minimum 7 years’ experience in business development support role
• Proficient in writing and proofreading text and ensure that messaging resonates with target audience.
• Prior experience in commodities and trading will be preferred
• Strong understanding of financial markets, products and regulatory frameworks is advantageous
• Excellent stakeholder management, ability to work collaboratively in a cross-functional team
• Analytical, highly driven and hungry to make a difference in one’s career

HR Manager
About Sinologistics Overseas, a subsidiary of China Logistics Group:

With the strategic involvement of three key investors, namely China Eastern Airlines, China COSCO Shipping Corporation Ltd, and China Merchants Group, China Logistics Group operates in close coordination to drive its strategic initiatives. China Logistics has a registered capital of 30 billion RMB and a strong presence both domestically and internationally. Its operations span across 30 provinces within China, as well as five continents worldwide. Sinologistics Overseas, a Singapore Company, is its first overseas subsidiary and we are looking for like minded individuals to build and expand the overseas market with us!

About the Job:

We are seeking a skilled and experienced HRG (Human Resources Generalist) to oversee all aspects of human resources functions within the company. The ideal candidate should be knowledgeable in all areas of HR management, including recruitment, employee relations, performance management, training and development, compliance, and HR administration. The HR Manager will play a key role in fostering a positive work environment and supporting the growth and success of our employees and the company as a whole.

Key Responsibilities:

• Talent Acquisition: Full recruitment lifecycle, including job postings, resume screening, interviewing, and selection.
• Organizational Culture: Develop plans or activities to ensure employees are integrated smoothly into the company culture and their roles.
• Employee Relations: Trusted advisor to employees and managers on HR-related issues. Address employee concerns and conflicts in a fair and timely manner.
• Performance Management: Implement performance management processes, including goal setting, evaluations, and feedback sessions.
• Training and Development: Identify training needs and develop training programs to enhance employee skills and knowledge. Coordinate training sessions and workshops.
• Compliance: Ensure compliance with all relevant employment laws and regulations. Maintain up-to-date knowledge of HR best practices and legal requirements.
• HR Administration: Administer employee benefits programs, including enrollment, changes, and terminations. Prepare and maintain HR-related documentation, such as employment contracts, policies, and procedures.

Requirements:

• Degree holder with a strong understanding of HR processes and operations, Professional HR certification
• 5-8 years of work experiences related to Human Resources and logistics industry
• Excellent communication and interpersonal skills
• Demonstrated to be a self-starter and highly motivated, with a proactive approach to problem-solving and a willingness to take initiative
• Have good organizational skills and the ability to handle multiple stakeholders, priorities and timelines simultaneously
• Proven ability to handle sensitive and confidential information with discretion and professionalism
• Well-versed with Singapore’s labour laws and legislations, experience with immigration policies and mobility processes will be added advantage
• Experience in driving process improvement and change initiatives
• Able to collaborate effectively in a cross functional and multi cultural environment
• Proficient in both spoken and written English and Mandarin

About Go East

You(th) are the Future.

With the rapid changes in China and the world, it is essential for the younger generation to have a global perspective. While we look at the West, we should also have a balanced view by looking to the East, to find the bridge between the two worlds.

The Go East division ( 东游记, which literally means a Journey to the East in Chinese) is established under Business China to drive this purpose. We develop and execute programmes to nurture a group of Singapore-China Savvy talents, by building a unique platform for our youths to enhance their bilingual skills, understand the latest development and trends in China, and develop deeper links between Singapore and China, and beyond. This role will allow you to directly participate in fostering stronger bilingual, bicultural and international mindset and skills amongst our youth.

We work closely with partners including Institutes of Higher Learning (IHLs), organisations and passionate individuals who share the same objectives of creating opportunities for our youth.

Embark on the Journey to the East with us today, Business China Go East team awaits you!

Job Duties & Responsibilities

1. Design, planning, implementation of Business China Youth Knowledge (BCYK) programme with reference to the objectives. This includes the programme structure, compulsory and elective modules and certification process.
2. Liaise with content providers to ensure consistency and accuracy in the quality of their work and be the gatekeeper for the contents for both the compulsory modules and the elective modules.
3. Take direct charge of some of the modules such as corporate visits and dialogue sessions with industry experts. This includes liaising with schools to organise and run the events and coordinating with different corporations and organisations and industry experts.
4. Review the programme on a regular basis to make sure that it remains updated and relevant to the times, which includes planning and conducting surveys and checks to improve the quality and effectiveness of the various modules and analysing feedback on various modules.
5. Oversee the production of publicity materials and event collaterals.
6. Prepare regular updates and reports for senior management.

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills.
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, International Relations, or other relevant disciplines.
3. Good knowledge and interest in China and International relations.
4. At least 3-10 years of relevant working experience or at least 2 years of working experience in events management, such as organizing conferences, forums, and webinars.
5. Experience in organising youth development programmes/activities would be advantageous.
6. This is an individual contributor role, although you may lead project teams. Being a selfstarter is essential.
7. Having a passion for youth development programmes/activities would be highly advantageous.
8. Familiar with Photoshop, Canvas, or other EDM software(s), would be advantageous but not a must.
9. Singapore Citizens and Singapore PRs are welcome to apply.

Company Description

ESGpedia Pte Ltd is Asia’s leading ESG data and technology company, headquartered in Singapore. Its ESGpedia platform powers the ESCAP Sustainable Business Network (ESBN) Asia-Pacific Green Deal digital platform, the ASEAN Single Accesspoint for ESG Data (SAFE) pilot initiative, and the Monetary Authority of Singapore’s (MAS) Greenprint ESG Registry. With more than 5 million sustainability data points, ESGpedia serves as the Nexus of ESG, digitally empowering the financial sector, corporates, and SMEs to ensure compliance towards ESG regulations and attain their ESG goals.

ESGpedia is an Award Winner of the MAS Global FinTech Innovation Challenge Awards 2020, and a two-time awardee of the Financial Sector Technology and Innovation (FSTI) Proof of Concept (POC) grant, under the Financial Sector Development Fund administered by the MAS. ESGpedia is also an IMDA Spark company and GRI Licensed.

Job Summary

The primary role of the IT Security Officer is to ensure that it acts in the best integrity to align to ESGpedia’s Information Security Strategy and achieves ESGpedia’s information security objectives. It works with the various Committees of the Company (such as ISMS Committee, Risk Committee, Sustainability & BCM Committee) to undertake these aspects:

a) Establishing, implementing and maintaining the Information Security Management System in compliance with the Information Security Policies governed under ISO Standards, SOC2 Type 2 and all relevant local regulations pertaining to IT Security compliance standards.

b) Coordinating operational security activities for ESGpedia’s, managing the ISMS daily and conducting risk assessments, and in some cases timely remediations of internal/external audits points pertaining to all IT Security matters.

c) Escalating any issues, as necessary, to the respective Committees that govern after IT and Operational Security matters.

Job Responsibilities

a) Assume role of an Administrator and have oversight function of the system access management of AWS, Atlassian, and Microsoft platforms, including user access management, security configurations, and vulnerability assessments.

b) Conduct regular security assessments and audits to identify and mitigate potential risks and vulnerabilities.

c) Collaborate with cross-functional teams to develop, update, and enforce IT security policies, procedures, and guidelines.

d) Provide company-wide training on IT Security Awareness to promote a culture of security consciousness and best practices.

e) Stay up to date with the latest industry trends, threats, and technologies to proactively identify potential security risks and recommend appropriate countermeasures.

f) Manage vendor relationships, including selection, evaluation, and ongoing oversight to ensure compliance with security requirements.

g) Perform proof-of-concept evaluations for new security technologies, solutions, or enhancements.

h) Respond to security incidents, conduct investigations, and provide recommendations for incident response and remediation.

i) Collaborate with internal and external stakeholders to develop and implement incident response plans and business continuity strategies.

j) Maintain documentation of security processes, procedures, and controls to meet regulatory and compliance requirements.

k) Participate in security-related projects, initiatives, and risk assessments as required.

Qualifications for IT Security Officer

a) Graduate from a recognized University with a degree in Computer Science, IT Engineering subjects is preferred.

b) Professional certifications such as CISSP, Security+, CEH, or similar are welcomed.

c) Proven experience in administering AWS, Atlassian, and Microsoft platforms is advantageous.

d) In-depth knowledge of IT security principles, best practices, and standards.

e) Ability to monitor surveillance systems and respond to emergency situations

f) Excellent team-building and leadership skills

g) Ability to pay close attention to detail

h) Interest in protecting the people and assets within the organization or company

i) Able to handle stress well, maintain a positive attitude, full of initiative and able to work independently with minimum supervision.

Technical Skillset Requirements

• Min. 2- 3 years' working experiences in IT Security operations
• Good knowledge of Industry Standards such as ISO 27001, PDPA, NIST, PCI-DSS, MTCS and TRM.
• Good command of English, both written and spoken.
• Able to work independently & take ownership, an out-of-the box thinker with modern concepts and initiatives who likes to come out of the comfort zone with a can-do attitude.

Notice

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy(https://esgpedia.io/privacy-policy/), and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

You may refer and access our website(https://esgpedia.io/) for more information.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence, energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

• Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees, customers and guests, vendors and suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.

• Manages the quality process in areas of customer service and employee satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings, conferences and catered corporate and social events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development, training, and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee's needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

What’s the job?

The Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful hotel sales strategy.

FINANCIAL RETURNS

· Promote the Holiday Inn Expressproducts and services using and suggestive selling techniques Holiday Inn Express

· Prepare and execute action plans which increase sales revenue

· Monitor and acquire market intelligence from competition set hotels.

· Refer international sales leads to Cluster Director of Sales & Marketing

· Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business

· Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth

· Monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities

· Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts

· Initiates and prepare business tenders, proposals and contracts upon reviewing with Cluster Director of Sales & Marketing

· Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly

· Review and assist in the preparation of the annual departmental operating budget

· Completing all sales training modules is mandatory

· Competent in hotel systems (ie. Concerto, Oasis, Merlin, IWOS)

· Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales & Marketing

PEOPLE

· Manage key corporate accounts with professionalism and attaining to IHG Code of Conduct

· Sales trips and events when required to promote the hotel and increase potential business

· Maintain regular contact with the IHG hotels colleagues locally/other regions, Global Sales Directors/Managers and Key Account Directors/Managers

· Always maintaining a high service standards in the hotel through trainings and leading by example, competent with six leadership competencies

· Ensure all colleagues are aligned Brand Service behaviours and guidelines

· Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests

GUEST EXPERIENCE

· Promote the Hotel’s (and IHG generally) products and services

· Maintain a high level of product and service knowledge about all IHG Hotels in your region

· Service existing and new business through management of accounts

· Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales & Marketing

· Develop and maintain a regular pattern of sales calls, meeting with principals of target markets

· Provides intel on market research and analysis

· Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business

· Builds profile within local market place through attendance at appropriate networking events, recommended by Cluster Director of Sales & Marketing

· Entertain clients in quarterly appreciation events/ hotel events with a view to maximizing business opportunities

· Plan and conduct familiarization tours and site inspections on weekly basis

· Weekly office visits to corporate accounts, business partners and associations

· Collaboratively assisting in preparation of new products and services

· Consistently assisting the team in the evaluation of sales and marketing activities

· Analysing sales business mix and likely impact on hotel goals, calling out risk (if any)

RESPONSIBLE BUSINESS

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· Initiate actions to correct a hazardous situation and notify direct report of potential dangers

· Log security incidents and accidents in accordance with hotel requirements

· Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts

· Understanding market intelligence and keeping up to-date on competition insights

· Acting responsibly at all times when working with hotel budget and sales expenses, seeking prior approval from Cluster Director of Sales & Marketing or General Manager

ACCOUNTABILITY

· Achieving a maximum of 25 sales activities weekly, sales visits, site inspection, account review and entertainment for bookers/guests

· Record weekly sales call report in Sales Cluster folder located in shared drive by end of each working week

· Uploading following week’s sales calendar in Sales Cluster folder located in shared drive every Monday

· Supporting Cluster Director of Sales and Marketing monthly to update relevant reports and presentation deck

· Responsible in updating sales targets and revenue in respective sales whiteboard

· Sales Managers and Senior Sales Managers will fulfil their role within the hotel reporting directly to the Cluster Director of Sales and Marketing with additional responsibilities and working relationships required with the hotel marketing team

· Collaborate with team members, line director and revenue lead to achieve monthly hotel’s budget and individual targets are achieved

· Contribute to the hotels’ food & beverage budget by promoting meeting room and public spaces within the hotel to corporate/business partners

· Support Reservation and Sales co-ordinator at all times

· Support team in updating the Account Management Grid (AMG) to ensure data is current and accurate, to be completed by 10th of the following month

· Prepare weekly revenue meeting deck

· Attend weekly sales and group meeting

· Approach Cluster Director of Sales & Marketing on new enquiries from corporate accounts, business partners and events companies

· Leverage and create LNR booking tool for locally contracted corporate account

· Maintain filing systems (manual and electronic) and management of data base

What we need from You?

· Degree/ Diploma in Hotel Management or Business Administration or equivalent

· 2 years’ reservations related experience including some supervisory training

· A positive and keen to learn attitude

· Always maintaining a high level of respect for team, colleagues and department heads

· Closely develop a right working attitude towards reporting managers and team members

· Drive to develop and grow to the next level

· Collaborative working attitude across all departments

· Must be proficient in written and spoken English and with good communication skills