Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Position Summary

The Customer Service Specialist is responsible for providing excellent customer service experience. This role will have frequent interactions and close collaborations with internal stakeholders such as Account team and the Operational teams.

Key Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12months rolling forecast back to customer
• Work with internal teams and customer on the customer order planning and execution by

I. Providing visibility for incoming wafers.

II. Providing instruction to execute orders and coordinate the priorities of orders.

III. Providing WIP status, ship-out plan and finished good information to customers.

IV. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

• Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• At least 3 years of work experience in semiconductor industry or OSAT.
• Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning team.
• Possess strong analyzing, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

*This is a full-time contract role, on a 1-year renewable basis

We are looking for a proactive and tech-savvy IT Support Officer to join us! This hands-on role offers the opportunity to engage with various aspects of IT operations, including user support, system maintenance, and project collaboration. If you are passionate about technology and ready to apply your skills, we’d love to have you on board!

Key Responsibilities:

• Provide user training and support for IT programs and solutions.
• Provide ongoing support for our in-house CRM application and connected devices (e.g., tablets).
• Assist with network maintenance and resolve day-to-day system issues for software, hardware, and networking, if any.
• Coordinate with vendor and group HQ IT for project implementation, application rollout, software/system patching, and upgrades.
• Maintain and support office equipment, including laptops, printers, servers, and perform business email setup.
• Collaborate with on-site vendor for hardware and network troubleshooting when required.
• Document and update system protocols and procedures to ensure smooth operations.

What We Offer:

• Hands-on experience across various IT functions.
• Exposure to working with vendors and business users.
• Opportunities to hands on SAP systems troubleshooting, network management, and backend business IT programming and tools.

Qualifications:

Education:

A diploma or degree in Information Technology, Computer Science, or a related field.

Relevant IT certifications are advantageous.

Experience:

1-3 years of experience in IT support or related technical roles.

Knowledge of networking, troubleshooting, and hardware/software installation.

Technical Skills:

Proficiency in IT tools and remote support software.

Knowledge of Active Directory, VPNs, and IT security protocols.
Ability to diagnose and troubleshoot technical issues in real-time.

Soft Skills:

Strong problem-solving abilities.

Excellent communication skills to interact with users of varying technical abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

**Location:** Hillview Terrace, Singapore

**Job Description:**

Are you tech-savvy and eager to learn? We’re looking for an IT Support Assistant to help with our daily operations. This is a fantastic entry-level opportunity for someone who is interested in developing their skills in information technology while contributing to a positive learning atmosphere.

**Key Responsibilities:**

- Assist in maintaining and troubleshooting computer systems and equipment.

- Provide technical support with software and hardware issues.

- Help set up and maintain audio-visual equipment.

- Support daily IT operations.

- Collaborate with the IT team to ensure all IT technology is functioning.

**Qualifications:**

- A genuine interest in technology and a desire to learn.

- Ability to work well in a team-oriented environment.

- Problem-solving mindset and willingness to tackle new challenges.

**No Experience Required!**

We believe in nurturing talent and are happy to provide on-the-job training. If you have a passion for technology and a willingness to learn, we encourage you to apply!

**Why Join Us?**

- Work in a dynamic and supportive environment where your contributions matter.

- Gain valuable hands-on experience in IT support.

- Opportunity for growth and development.

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives.

IT workplan and budgeting:

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into the workplans.

• Conduct prioritization of workplans and adhoc projects.

• Engage users and delivery teams for workplan actualisation.

• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.

Oversee project approval and delivery:

• Engage stakeholders and users to understand business initiatives, requirements and workflow, in order to provide high level pre-project assessment and feasibility studies.

• Collaborate with delivery teams to evaluate potential solutions needed to address operation needs while ensure alignment to the overall SingHealth digital strategy.

• Engage stakeholders and users for Institution IT governance approvals, solution review and delivery.

• Review risks to ensure that projects are completed on time, within budget and meeting requirements.

• Collaborate with delivery teams to coordinate end-user training, testing, implementation and support.

• Provide timely and accurate project progress information and highlight risks if any.

Hospital operations:

• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees.

• Participate in Cluster and Institution audits, exercises and setups (e.g. ESS, BCP, Cybersecurity, DR exercise, mass casualty, pandemic, emergency planning).

• Evaluate and update Cluster and Institution documents (e.g. DAQ, ERM).

• Ensure compliance to MOH HIM chapters, and healthcare and institution’s policies and standards.

• Work closely with audit/exercise owners to address findings and response to audit/exercise observations.

Requirements / Qualifications:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.

• At least 10 years of relevant working experience as an IT Project Manager and vendor management.

• Excellent analytical and problem-solving skills with interpersonal skills

• Team player with ability to work independently, possess good customer service skills and able to work with cross functional teams.

• Good written, communication and presentation skills

• CITPM / PMP certification will be an added advantage.

• Experience in healthcare industry is an added advantage.

SAP Consultancy

1. Close cooperation with Lead Consultant Logistics, Key User community and Global Process Owner

• Be counterpart of LC and GPO
• Support performance of process management
• Align process definition with tesa strategy and IT strategy
• Perform strategic process consultancy
• Perform functional process consultancy
• Support in methods for process modeling
• Ensure process documentation
• Consult in process definition, ensure processes fit to existing system landscape or adjustments to it could be easily implemented
• Translate between business and technical IT experts
• Be counterpart of business in IT

2. Support in design of IT solutions

• Creation of the concepts in corporation with the Business
• Support Lead Consultant in design IT-solutions together with technical IT experts
• Be responsible for IT-solution from perspective of process support
• Responsible for the functional specifications and product descriptions

3. End-to-end process consultancy

• Main focus and deeper knowledge also about system solutions for specific process steps
• Understand the whole process with all integration aspects
• Consult business how the best implementation of functional requirements in the existing system would be (best practise)

SAP Roll-out

• Implement of the new processes and solutions
• Perform quality assurance during rollout project
• System customizing
• Perform unit testing
• To work with the other SAP team members to ensure the system integration aspect.
• Coordinate and manage external service provider

Innovation and Improvement

• Independence process analysis, creation of ideas for process and system optimization including implementation
• Manage system upgrades and enhancements for SAP Logistics
• Tracking market trends and state of the art solution as well as performing benchmarking
• To provide the third level support to the users

Ad-hoc Projects

• Assist IT Director on special ad hoc project on a need’s basis.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

• To deliver the team performance contract and individual performance plan to meet or exceed sales target within agreed budgets
• To increased usage for promoted products in all relevant accounts
• To prepare and implement account development and territory business plans
• To improve clinical sales and marketing knowledge of promoted and competitor products
• To maintain an up to date knowledge of the health provision environment
• To identify and develop key opinion leaders to increase product usage, gain formulary acceptance and product endorsement
• To update and maintain sales tracking systems to maximise effectiveness on territory

Education:

Minimum:

· Diploma in Medical Technology & Informatics, Biomedical Engineering, Nursing, Optometry or related field. Other diploma background may be considered based on relevant experience to the role.

Preferred:

· University Degree in Biomedical Engineering, Nursing, Optometry or related field. Other education background may be considered based on relevant experiences to the role.

Experience:

• At least 2 years of sales experience, sales experience in Medical device industry is preferred
• Able to work in operating theatres during surgeries
• Possess good interpersonal and communication skills
• Able to liaise with staff at all levels in an effective and efficient manner
• Able to work independently as well as a team in promoting Company’s products
• Possess positive attitude and goal oriented
• Has good business acumen

Why join Alcon?

- Join a global leader with a rich history of innovation and excellence in eye care.

- Be part of a collaborative and supportive team culture that values diversity and inclusion.

- Enjoy a competitive compensation package and opportunities for career advancement.

- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

Alcon Careers

See your impact at alcon.com/careers

Job Purpose

To contribute as an integral member to Singapore RA team to support all regulatory activities. This includes the development and implementation of regulatory strategies, including the review, preparation of submissions, required to secure regulatory approval across various therapeutic areas, in alignment with core business objectives.

Regulatory Strategy
• Prepares submission dossiers for post-approval variations within agreed timelines.
• Maintains general knowledge of latest regulatory requirements.
• Establish and maintain good working relationship with internal and external stakeholders.
• Support investigation of regulatory compliance gaps with gap remediation plan development and implementation thereafter.
• Determine regulatory relevance and perform variation assessments.

Management of Regulatory operations
• Develop and maintain regulatory database(s) as required.
• Maintain and update regulatory files and records as required.
• Ensures compliance with local regulations, corporate policies, and procedures.
• Prepares and verify monthly reports in addition to providing timely updates to relevant stakeholders.
• Receive, gather, assess, and process information received from assigned stakeholders.
• Provide administrative support where required.

Collaboration with cross-functional teams
• Support process improvements and implementation of best practices.
• Collaborates with Supply Chain Management Team on shipment matters when required.
• Collaborates with Quality Assurance (QA) Team on Quality matters (e.g. investigation of deviations and reporting them to relevant health authorities, when applicable), and Patient Safety (PS) on safety communication when required.
• Collaborates with RA Business & Operational Excellence on obtaining the required for regulatory submission.

Key Requirements
• Degree/Polytechnic Diploma, preferably in the Sciences (Pharmacy, Life Sciences, Biological Sciences etc)
• 1 year of experience in regulatory affairs or related work experience.
• Good knowledge and understanding of pharmaceutical & scientific processes.
• Good understanding of the regulatory environment, guidelines and processes for product registration.
• Attention to detail
• Ability to work with data and basic regulatory SOPs (learning agility and ability to learn independently/on the role will be a big plus)
• Takes ownership of tasks and strong ability to collaborate with team members

Ideal Background

Education (minimum/desirable):

BSc in health-related science, life science, Pharmacy degree desired

Languages:

English - fluent in speaking and writing.

We regret that only shortlisted applicants will be notified.

Expectations & Tasks

We are seeking a talented and motivated scholar to join our team which likes playing with hardware and developing software. Excellent knowledge on networks.

This role is pivotal in supporting the Experience Center Technical Operations in Singapore as well in and owning the development of the Experience Content Management System. There will be both operative tasks as well as strategic ownership for certain projects. Your objective should be to evolve in taking responsibilities, to proactively participate in our team and to create valuable outcomes together.

The candidate will also work closely with our other teams in Experience Services for driving and define technical topics.

Key responsibilities include:

• Engage in technical operations for the Experience Center Singapore.
• Own the development of the Experience Content Management System.
• Develop and maintain Message Gateway
• Challenge the status quo and propose ways to simplify the architecture with high standards on security
• Develop and maintain a roadmap that balance user needs, technical effort, and business impact
• Contribute to transformation projects across all Experience Centers
• Work closely with our other Experience Services teams on Technical topics.
• Support in various projects and customer touchpoints
• Contribute to a positive and collaborative team culture.

Learning & Development Opportunities

This job will give the candidate a holistic understanding of how our network of global Experience Centers supports our mission to let customers experience SAP’s value with best-in-class experiences on real systems by practicing the art of the possible. Candidates will learn to create showcase and use case storylines that resonate and will have the chance to practice and experience customer interactions hands-on.

You can expect:

Professional Growth:

• Expand your knowledge working with the latest hardware and development trends.
• Ability to push new ideas and enhance technical operations.
• Expand your knowledge on working with SAP Customers and customer related business
• Broaden your business network in a fast-growing environment
• Hands-On cloud development knowledge
• Bring in your individual competencies and get direct coaching for your professional development.
• Ability to plan, prioritize and organize work effectively and efficiently.
• Ability to work in an agile and fast paced work environment.

Networking:

• Broaden your business network in a fast-growing environment within cloud practice of SAP.
• Build valuable connections within the SIX community and beyond, opening doors to future opportunities.

Required Skills

• Excellent Knowledge of Cloud / web development
• Excellent Knowledge of Databases
• Excellent understanding of security topics
• Deep knowledge of Networking
• Knowledge of setting up hardware and hardware troubleshooting
• Excellent knowledge of English (Fluent spoken, written)
• Good communication skills
• Experience in managing projects.

Position Overview:

Vita Coco’s Quality Control Specialist (APAC) will be a key member of the Technical Team. The ideal candidate will support in achieving the company’s quality performance by executing the established goals on quality management:

· Monitoring continuous improvement strategies in all aspects of Vita Coco’s Quality Management by reviewing and tracking the management of quality control data from various sources.

· Support new product launches in a technical capacity.

· Maintain the supplier network quality and food safety operations, ensuring compliance with regulatory standards (FDA/SMA) and third-party audits.

· Identify and execute quality control projects, including training and technical support, and perform regular communication with suppliers to report in non-conformances or quality issues.

Day-to-day activities include but are not limited to: Analyzing and performing production testing; Reviewing lab results received from company-owned or independent labs; Monitoring product integrity; Shelf life testing and similar testing as well as providing reports on product quality to the senior management at large; Maintaining and supporting various quality data systems.

This role requires frequent travel to Vietnam and other countries in APAC.

Principal Duties & Responsibilities:

· Working closely with the team to achieve quality efforts in APAC from supplier to market.

· Manage and liaise with internal and external audits on our supplier network.

· Partner with Operations & Technical team, and suppliers, to assist with any troubleshooting as required.

· Review all aspects of quality data and provide different reporting and project tracking as requested.

· Collect, analyze, and report on quality data, including lab results and product integrity tests.

· Drive investigations and resolve product quality complaints and compliance issues, providing on-the-ground support and conducting necessary corrective actions.

· Monitor compliance with regulatory and quality standards, participate in audits, and deliver training to suppliers on new products and quality procedures.

Qualifications & Skills:

· Bachelor's Degree in food technology and/or microbiology or a similar technical degree · Clear and effective communicator. Able to confidently converse with different stakeholders around the region.

· 2 to 5 years’ experience in quality management and/or R&D in food and beverage, with Aseptic tetra experience is a plus.

· Statistical analysis skills preferred, using various Business Analytics tools such as PowerBI, Python or similar

· Understanding of project management and various project management tools.

· Flexible to work extended hours to meet critical deadlines.

· Available for international travel within APAC region.

Key Attributes:

· A great team player and self starter

· Strong analytical skills and attention to detail.

· Articulate well and strategically linking business issues, analytical results, and goals.

· Understand the dynamics of an entrepreneurial high-growth business and effectively manages relationships.

· Being action-oriented to get things done quickly and efficiently with limited resources.

· Agile and easily adaptable in a dynamic environment.

· High level of ethics and integrity.

Beecroft Animal Specialist & Emergency Hospital has an attractive opportunity for enthusiastic veterinarians with experience in ECC to join their friendly team in a 10,000 sqft state-of-the-art small animal and exotics veterinary hospital. The hospital is fully equiped with CT, Endoscopy, Fluoroscopy,ultrasound, 2 x-ray rooms, 3 surgical suites, and a 1.5 T MRI (coming in early 2022). It is 100% specialist owned and operated and offers an impressive chance to work alongside specialists as well as experienced veterinarians and nurses in a happy, positive, team nurturing environment.

You would be working as part of an experienced team, which will give you an exciting opportunity to fully utilise and develop your skills and gain extensive knowledge of specialist in-patient care.

For the successful applicant, we offer a highly attractive package, genuine career progression opportunities as well as company benefits. There are roles rotating on day/night shifts, as well as permenant night roles available.

Requirements:

Minimum 2 years’ experience

Excellent communication skills

Certificate holder in ECC would be an asset

Endoscopy/gastroscopy skills are advantageous

Veterinary degree must be recognised by the AVA in Singapore

Some of the job perks include:

Medical and dental coverage

CPD allowance

On-the-job training/CPD lectures

Job Title: IT Infrastructure & Support Engineer (ID7029)
Location: Clementi
Working Hours: Mon to Fri 830am-6pm
Salary: $4500

As a key member of the IT team, the candidate will be responsible for overseeing and optimizing infrastructure systems across both local and overseas sites.


Key Responsibilities:
• Manage and configure infrastructure systems (Active Directory, data centers, telephony, video conferencing, etc.) and network devices (firewall, VPN, wireless, etc.).
• Ensure automatic system backups, implement disaster recovery plans, monitor resource usage, and apply patches as needed.
• Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.
• Develop and maintain technical documentation such as admin and user guides.
• Provide technical support to local and international branches, ensuring LAN/WAN security.
• Source products, solutions, and vendors for project needs.
• Offer L1/L2 support and contribute as a team lead or member in various IT projects.

Requirements:
• Singaporean/ PR only.
• Diploma or Degree in IT/Computer Science, or a CCNA certification.
• Proficiency in English and Mandarin is required to liaise with overseas stakeholders.
• At least 1 year of experience in enterprise networking (WAN/LAN, VPN).
• Proficient in managing Microsoft Server, Microsoft 365, and Google Suite.
• Solid knowledge of TCP/IP, DNS, DHCP, Proxy, and Firewall setup.
• Familiarity with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless controllers.
• Strong understanding of CyberRisk, CyberSecurity, and PDPA.
• Experience with Veeam, VMware, UNIX/Linux, API/Web programming, and database management is a plus.

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board
• Maintain max passing yield results
• Test Board Maintenance activities (Perform socket replacement and testing)
• Identify Issues
• Reporting of service activities
• Management of spare socket inventory

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

Job Description -

We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .

Need to manage and monitor equipment, cleaning solutions and cleaning standard.Job Description - Operation Assistant

We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .

Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Part-Time working hours: 9am-6pm in office (1 weekday & 2 weekends), need to respond to messenger till staff schedule end.

Responsibilities:

Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)

Maintaining a positive, empathetic, and professional attitude toward clients at all times

Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support

To arrange floater or cleaner jobs schedule and monitor cleaning standard.

Collect mails and documents Assist in any ad hoc duties assigned

Requirements:

Minimum 1 year experience in customer service, scheduling

Minimum Diploma holder Customer-oriented with good interpersonal and communication skills
Customer-oriented with good interpersonal and communication skills

Must be a fast learner and able to multi task

Ability to work under pressure to tight deadlines

Ability to work under own initiative

Good organizational and time management skills

Ability to think strategically

Pleasant and friendly personality Strong problem solving capabilities

Computer literacy

Job Description -

We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .

Need to manage and monitor equipment, cleaning solutions and cleaning standard.Job Description - Operation Assistant

We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .

Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Part-Time working hours: 9am-6pm in office (1 weekday & 2 weekends), need to respond to messenger till staff schedule end.

Responsibilities:

Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)

Maintaining a positive, empathetic, and professional attitude toward clients at all times

Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support

To arrange floater or cleaner jobs schedule and monitor cleaning standard.

Collect mails and documents Assist in any ad hoc duties assigned

Requirements:

Minimum 1 year experience in customer service, scheduling

Minimum Diploma holder Customer-oriented with good interpersonal and communication skills
Customer-oriented with good interpersonal and communication skills

Must be a fast learner and able to multi task

Ability to work under pressure to tight deadlines

Ability to work under own initiative

Good organizational and time management skills

Ability to think strategically

Pleasant and friendly personality Strong problem solving capabilities

Computer literacy

Position Summary / Project Description:

The Project Manager will develop and implement Healthcare Business application solutions, execute the project plan and ensure smooth roll-out of systems within time and budget constraints, and to achieve user satisfaction.
He/She will also maintain good stakeholder relationships including users and vendor project members and support professional delivery of projects and high quality IT services by providing good technical support to stakeholders and users. He/She will also be required to assist executing policies and plans to ensure compliance to the Healthcare and Technology standards

Roles and Responsibilties:

1. Support the implementation of one or more Healthcare Application projects

2. Develop good project management skills to achieve project objectives

3. Develop sound understanding of business requirements and how effective information makes a difference in analysis and decision making

4. Identify data and business gap within organization’s information systems and perform analysis from the systems

5. Prepare Users Requirement and Technical specifications/documentations

6. Provide sound advice to users on the usage of healthcare domain business systems

7. Participate in evaluation of vendor or package/product/data solution and recommend effective and cost-saving solutions

8. Assist to review and evaluate on vendors’ design and solutions

9. Support positive project vendor relationships and resolve technical issues

10. Help to conduct investigations of complaints and provide resolution actions

11. Keep up-to-date and track technology in the area of expertise and provide/review recommendations

12. Supervise junior project team members

13. Provide project progress reports on work tasks assigned

14. Perform testing where required and perform data / requirement resolution and patching

15. Review and rationalize requirements (e.g. to avoid duplicate solutions for the requirements, or standardize it among the different institutions)

16. Review and monitor daily jobs to ensure timely delivery of data

Qualifications/ Experience:

1) Degree in Computer Science or equivalent

2) 3-5 years of relevant IT project experiences with implementation involvement in at least 1-2 project cycles

3) At least 2 year of project management experience with hands-on experience in project implementation and vendor management in medium-scale to large-scale projects

4) At least 1 year experience in healthcare industry, preferably with broad understanding of healthcare business processes like patient administration, patient accounting, and bed management processes

5) Seasoned experience in gathering and documenting business requirements from end-users

6) Solid understanding and hands on experience in all phases of project system development lifecycle

7) Strong communication skills and end-user focused

8) Effective written and verbal communication skill

9) Coach and team player to ensure team meets delivery targets

Requirements

1) Knowledge on SAP ISH (Industry Solution for Hospitals) or SAP FI/MM/HR (Financial / Material Management / Human Resource)

2) SAP IMG System configuration and customization

3) Programming skills in SAP ABAP/4 programming, ABAP Query, ALV reporting, SAPScripts and SmartForms, preferred

4) Knowledge on Web development and design, .NET and JavaScript

5) Knowledge on HL7 standards, Biztalk, Webservices is preferred.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Organization Description

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

Employer Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Job Description

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Leads a specific area in the operation of the sales process to ensure professional and effective support to global organisation, market or sales unit.

• Delivers performance and quality.

• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.

• Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organisational unit.

• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.

• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Job Summary

As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution.

Key Responsibilities:

• Monitor system alerts and identify abnormal system behaviors, following incident isolation procedures.
• Apply resolution scripts or escalate issues as necessary.
• Perform system health checks post-change to ensure no disruptions or issues.
• Manage the lifecycle of incident tickets, including creation, updates, escalation, and closure.
• Review and verify the accuracy of operational scripts, recommending improvements where applicable.
• Consolidate records for reporting, monitoring, and auditing purposes.
• Handle complex incidents and collaborate with L2 for timely resolutions within Service Level Agreements.
• Oversee staff performance to ensure helpdesk service levels are consistently met.
• Investigate and resolve discrepancies and customer complaints, ensuring corrective actions are taken.
• Provide operational updates and conduct training programs for staff.
• Support product onboarding and generate monthly reports.
• Step in to support Technical Helpdesk operations in the event of staff shortages.

Experience and Skills Needed:

• Diploma/Degree in Engineering, Information Technology, or a related field.
• At least 4 years of experience in a Technical Helpdesk or operations environment.
• CCNA, CCNP, or ITIL certification is preferred.
• Prior experience working with government technology agencies is an advantage.
• Strong knowledge of incident, problem, and service request management.
• Ability to work in rotating 12-hour shifts, including weekends and public holidays.
• Strong written and verbal communication skills in English.
• High level of integrity, accountability, and team collaboration.

IT Engineer's Job Description

• Monitoring, support, and maintenance and documentation of the CIM systems
• Design, develop, maintenance and continuous improvements of assigned CIM applications and components
• Provide Level 2 & 3 supports for the proper operation of Production lines

IT Engineer's Requirements:

• Degree in Computer Science, Computer Engineering or related fields. Diploma with relevant experience will be considered
• Min 2 years of experience CIM with High Automation, MES and SECS/GEMS
• Knowledge of basic SQL in Oracle and Java
• Experience in Tibco (TIB / RV) / high technology manufacturing environment is an advantage
• A good team player with good communication skills and able to work independently

**Job Description:**

We are looking for a TCM Doctor with a deep understanding of Traditional Chinese Medicine and a keen interest in artificial intelligence and language models. The ideal candidate will collaborate with our AI development team to create a comprehensive, accurate, and sophisticated TCM language model. This role is pivotal in ensuring that the nuances, terminologies, and wisdom of TCM are accurately captured and represented in the AI model.

**Key Responsibilities:**

- Provide expert knowledge in TCM, including theories, diagnostics, treatments, and herbology.

- Assist in curating and verifying TCM data for the language model, including classical texts, modern research, and clinical practices.

- Work closely with data scientists and AI engineers to ensure the accuracy and cultural sensitivity of the TCM content.

- Participate in developing the model's structure, focusing on TCM-specific needs and applications.

- Contribute to the design of user interfaces and experiences for TCM practitioners and patients using the language model.

- Provide feedback and insights on the model's performance from a TCM professional's perspective.

- Stay updated with both TCM advancements and AI developments relevant to the project.

**Qualifications:**

- Degree in Traditional Chinese Medicine from a recognized institution.

- Licensed TCM practitioner with 2 years of clinical experience.

- Strong interest in technology, AI, and language models.

- Excellent communication skills, with proficiency in English and Chinese.

- Ability to translate complex TCM concepts into clear, understandable language for a diverse audience.

- Collaborative and innovative mindset, comfortable working in a multidisciplinary team.

**Benefits:**

- Competitive salary and benefits.

- Opportunity to be at the forefront of integrating TCM with AI technology.

- Collaborative and innovative work environment.

- Professional development opportunities in both TCM and AI fields.

Product area

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

Additional job description

As a Mandiant Consulting Business Agreements Support Specialist, you will contribute and support an operations team that maintains operational excellence and provides key metrics for Mandiant’s consulting practice. You will gain experience in customer-facing roles, agreement negotiation, consulting/professional services operations, using Salesforce, reporting, analytics, and governance.

Qualifications

Job responsibilities

• Support pre-sales activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents, assisting with gathering information for customer onboarding requirements, working with sales and consultants to resolve pricing/scoping issues, and liaising with customers and partners in negotiations.
• Assist with governance related activities that help the consulting organization become more efficient.
• Identify process or system improvements, work with management and other teams to implement recommended changes.
• Assist in the creation of reports for the Mandiant Consulting organization related to efficiency of pre-sales activities.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience with Salesforce or similar Enterprise Resource Planning (ERP) systems.

Preferred qualifications

• Experience with discretion sensitive materials and managing confidential information.
• Experience in customer-facing role.
• Experience working in Salesforce.
• Ability to work across cultures and time zones.
• Excellent organizational and planning skills, with the ability to multitask, prioritize and execute multiple concurrent activities.
• Excellent customer/user service and communication skills.

Job Description:-

1. Lead Generation and Prospecting:

• Identify new business opportunities through networking, cold calling, and market research.

• Develop and maintain a pipeline of qualified leads.

• Actively seek out potential clients and decision-makers in target industries.

2. Client Relationship Management:

• Build strong, long-term relationships with potential and existing clients.

• Understand client needs and tailor solutions to meet their business challenges.

• Provide excellent customer service, ensuring client satisfaction and retention.

3. Sales Strategy and Execution:

• Develop and implement effective sales strategies to meet or exceed sales targets.

• Collaborate with marketing teams to align on campaigns and sales initiatives.

• Deliver presentations and product demonstrations to clients, showcasing value propositions.

• Negotiate contracts and pricing agreements with clients.

4. Market Research and Analysis:

• Conduct thorough market analysis to understand industry trends, customer needs, and competitor activities.

• Identify potential new markets and partnerships that align with company goals.

5. Reporting and Forecasting:

• Prepare regular sales reports and forecasts, providing insights on progress towards targets.

• Monitor and report on key sales metrics, including revenue growth and client acquisition.

• Track sales activities, client interactions, and deal status using CRM systems

6. Cross-Functional Collaboration:

• Work closely with product development, marketing, and operations teams to ensure seamless execution of sales strategies.

• Provide feedback from clients to internal teams to support product development and improvement.

7. Post-Sales Support:

• Ensure a smooth handover to the account management team after deals are closed.

• Follow up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.

The Learning Specialist is responsible for delivering comprehensive training programmes that meet the diverse needs of corporate clients and industry partners such as trades and associations. The role involves managing learning initiatives locally and internationally, ensuring effective skill-building and knowledge transfer. The Learning Specialist will also establish strategic partnerships with industry associations and oversee corporate client training to support business growth.

Key Responsibilities

Partnerships with Trades & Associations

• Build and maintain relationships with key industry partners, trades, and professional associations to develop specialized training programs.
• Collaborate with association leadership to ensure training content aligns with industry standards and enhances member skills.
• Represent the organization at trade shows, conferences, and association events to promote learning initiatives and build partnerships.
• Provide regular updates to trades and associations regarding new learning opportunities and training outcomes.

Overseas Market Training

• Develop and deliver training programs tailored to the needs of overseas markets and ensuring cultural relevance.
• Partner with local stakeholders in international regions to customize and implement training that meets the needs of overseas clients.
• Facilitate in-person training sessions for global audiences, ensuring smooth coordination across time zones.

Corporate Client Training

• Engage with corporate clients to assess their training needs and design customise programmes that align with their business objectives.
• Ensure training content is up-to-date and aligned with corporate clients’ evolving needs, focusing on improving workforce capabilities and performance.
• Monitor and evaluate the success of training programs through client feedback, performance metrics, and post-training assessments.

Collaboration & Stakeholder Engagement

• Work closely with subject matter experts, and external stakeholders to ensure training objectives align with organizational and market needs.
• Regularly communicate with corporate clients, trade partners, and associations to ensure alignment and client satisfaction.
• Act as the point of contact for corporate clients and external partners regarding learning solutions and program updates.

Qualifications

• Minimum Bachelor’s degree in Education, Human Resources, Organizational Development, Business, or a related field.
• Minimum of 2-5 years of experience in learning and development, corporate training, or partnership development with trades/associations.

Skills & Abilities:

• Promoting and selling preferably around learning and development or human capital solutions and outsourcing to enterprise clients
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proven experience in facilitating both local and international training programs.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong relationships with external partners (e.g., associations, corporate clients).
• Strong organizational, interpersonal skills and project management skills.
• Ability to work across cultures and adapt training strategies to various learning styles.
• Well organized, meticulous and ability to manage multiple projects at the same time

Personal Attributes

• Proven ability to plan, promote and secure winning contracts with corporate clients and trade partners.
• Results-driven, with a strong focus on achieving annual sales targets between $600k to $1M.
• Capable of supporting and leading business development campaigns, collaborating with cross-functional teams to create compelling, outcome-driven learning solutions and innovative business models that meet client needs.

• Candidate must possess at least a Pass in PSLE English OR WPLN: Reading, Listening & Numeracy – Level 4
• ITE Skills certified course sponsorship.
• WAH course.
• Wharf activities:
• Berthing/unberthing vessel, securing mooring ropes.
• Fixing/removing twist-locks at corner base of container.
• Working onboard vessel:
• Unlocking containers, lashing/unlashing containers.
• Physically able to complete tasks on higher grounds.
• Able to work 12-hour shift with Flexi Work Roster.
• Career path with Skills Upgrade.
• Full-time Staff Benefits with High Remunerations.
• Gross Salary Above $3500 to $4500 plus Including Incentives.
• All other enquiries welcome, including from those who complete NS.
• Contact 97430466 / 93820801 for an interview appointment.
• Tel: 64731466