• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Job Description

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Description

• Installation, configuration, and troubleshooting.
• Set up and install Surveillance equipment and systems.
• Knowledge in network system security.
• Liaise with vendors on new IT purchase and implementation.
• Any other ad hoc tasks assigned by supervisor.

Requirements

• Min. Diploma in Electrical/Electronic/ IT Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Description

• Installation, configuration, and troubleshooting.
• Set up and install Surveillance equipment and systems.
• Knowledge in network system security.
• Liaise with vendors on new IT purchase and implementation.
• Any other ad hoc tasks assigned by supervisor.

Requirements

• Min. Diploma in Electrical/Electronic/ IT Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products

Job Overview:
We are seeking a motivated and technically skilled IT Operations Support person to provide Level 1 and Level 2 support, both onsite and remotely. The ideal candidate will assist with IT projects, handle technical support calls, and help coordinate project deliverables.

Key Responsibilities:

• Provide L1 and L2 technical support via phone, email, and onsite
• Troubleshoot and resolve customer IT issues both remotely and onsite
• Assist in coordinating and executing IT projects
• Set up, install, and maintain hardware and software for clients
• Communicate effectively with customers and internal teams to ensure timely issue resolution
• Support project managers with project coordination and task management

What We’re Looking For:

• Strong technical troubleshooting skills for hardware, software, and networking issues
• Excellent communication skills and ability to work in a team
• Positive attitude with a willingness to take on challenges and learn
• Experience with IT support or technical projects is an advantage
• Must be adaptable and able to manage multiple tasks

Why Join Us?

• Work on exciting technical projects and gain hands-on experience
• Collaborative team environment that fosters growth

This is a full-time on-site role for a Corporate Sales Executive.

The Corporate Sales Executive will be responsible for managing and maintaining relationships

with clients, prospecting new clients, and achieving sales targets.

The Corporate Sales Executive will also be

responsible for providing excellent customer service and ensuring customer satisfaction.

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Responsible for managing every aspect of the employment process, including orientation and training new staff members. Also assist with payroll management, so employees receive their paychecks on time.

Knowledgeable with employment legislation and possess strategic and commercial insight to the labor process. He or she must be able to negotiate with diplomacy.

To operate CNC milling machine and conventional Machine/ Wire cut machine

Faster wire cut electrode discharge machine

More than 10 years of experience in banking domain with the last 5 years till current is in IT Tech Risk/IT Tech Control or IT Compliance capacity

• Working Knowledge of IT security, Risk Management and Security Control and experience in designing IT test steps to determine IT control effectiveness

Certification (either of the following)

• Certified Information Security Auditor (CISA)

• Certified Risk and Information Systems Control (CRISC)

• ISO27001 Certified auditor

Responsibility:

• Establish and upkeep the list of Checklists on IT Operations, Technology Projects and IT Security with respect to the current processes/procedures defined.

• Plan and initiate IT Controls Checking Assignment with stakeholders and process owners in accordance with the IT Controls Objectives.

• Highlight areas of non-compliance and ensure required mitigation by teams

• Understand overall IT risk profile to identify and prioritize areas of improvement/ risk mitigation to define an improvement/ mitigation roadmap

• Engage with stakeholders to socialize/ plan out the roadmap and form core teams for mitigation

• Proactively identify and escalate any delays/ risks for timely resolution

Role and Responsibilities

- Designs system/data product solutions, tests the performance and usability of systems/data product and prepares user training documentation.

- He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs.

- He/She acts as a liaison between system users and technical staff to address questions and issues

Requirements/ Qualifications

- More than 5 years experience in requirements gatherings and project implementation

- Analyse systems/data products and processes to identify enhancement opportunities

- Guide documentation of specifications and interfaces between systems/data products

- Have experience in agile framework

- Familiar with user stories writing

- Good team player

Responsibilities for this role:

• Keeping track of migration timelines for the Migration of SHIP-HATS from 1.0 to 2.0
• Collating info on migrating agencies that are in danger of missing migration deadlines, or have missed their migration deadlines
• Over-time, if the individual is inclined, he/she can answer simple queries relating to onboarding to SHIP-HATS
• Other admin tasks for migration and SGTS events

Good to have:

• Able to communicate well
• Ability to manage and follow through with projects
• Technical Skills

Responsibilites:

• Offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• Installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• Address issues through phone support and on-site assistance.
• Troubleshoot networking and PC-related problems.
• Handle any ad hoc tasks as assigned
• Demonstrate the ability to work independently with a positive work ethic

Requirements:

• Min NITEC in any discipline
• Candidates with experience are preferred
• Able to start work immediately or short notice will be an advantage

• Client Communication:Interacting with clients to understand their needs and address inquiries.
  Providing assistance and guidance to clients regarding products or services.
  
• Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
  Collaborating with other departments to address complex problems.
  
• Account Management:Managing and maintaining client accounts.
  Updating account information and ensuring accuracy.
  
• Product or Service Knowledge:Developing a deep understanding of the company's products or services.
  Staying informed about updates or changes to products/services.
  
• Training and Onboarding:Assisting clients in the onboarding process.
  Providing training and support to clients on using the company's products or services.
  
• Documentation:Maintaining accurate and up-to-date records of client interactions.
  Documenting issues and resolutions for future reference.
  
• Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
  Sharing client feedback and insights with relevant teams.
  
• Feedback Collection:Gathering feedback from clients to identify areas for improvement.
  Conveying client feedback to the appropriate departments.
  
• Policy Adherence:Ensuring that clients adhere to company policies and procedures.
  Addressing any non-compliance issues in a professional manner.
  
• Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
  
• Technology Proficiency:Using and understanding relevant software or tools for account management and support.
  
• Bilingual in Tamil and Bangladeshi

Responsibilities:

· Develop comprehensive work schedules, including specific timelines for operational and maintenance activities related to building, mechanical, and electrical (M&E) trades. Ensure efficient resource allocation through consolidated and reviewed work programs.

· Oversee on-site management and supervision, ensuring contractors adhere to specified work requirements. Guide on-site technicians and security personnel to conduct inspections and finalize tasks.

· Contribute insights and feedback to the service and ad-hoc contract renewal process, aiming to enhance workflows and mitigate the risk of service non-compliance.

· Collaborate with consultants and end-users to gather technical feedback and manage the entire process from raising case numbers to successful completion.

· Operate building automation systems and validate measurement accuracy through site assessments.

· Evaluate and provide input on contractor-proposed drawings, work schedules, risk assessments, method statements, and submissions. Ensure alignment with design and user intent while maintaining thorough coverage.

· Organize and participate in meetings with contractors to monitor and assess their progress.

Requirements:

· Need to have steel structure knowledge

· Able to read floor plan

· Should possess qualifications and training in building, mechanical, or electrical (M&E) trades.

· Demonstrated experience in maintenance and operational planning, site coordination, due diligence inspections, investigations, technical feasibility studies, and a solid understanding of workplace safety and health regulations.

Responsible for effective coordination of servicing works by liaising with contractors and end-users.