Specialities To be Rotated Across a 1 Year Rotation:

• Emergency & Critical Care
• Internal Medicine
• Neurology
• Surgery
• Exotics

1. Emergency & Critical Care (8 Weeks)

• Core Skills:
  • Assessment and management of acute emergencies patients.
  • Stabilization of emergencies e.g. trauma, cardiac, and respiratory emergencies.
  • Interpretation of emergency diagnostic tests (e.g., ultrasounds, blood tests).
  • Experience with procedures like central lines, ultrasounds, tube placement (oesophageal, nasal etc)
  • Responsibilities:
  • Triage and manage emergency cases under supervision.
  • Participate in resuscitations.
  • In-patient hospital care
  • Multidisciplinary collaboration with other departments.

2. Internal Medicine (8 Weeks)

• Core Skills:
  • In-depth history taking, physical examination, diagnosis and work-ups.
  • Management of both acute and chronic internal medicine conditions e.g. diabetes, respiratory diseases etc.
  • Interpretation of lab results and imaging modalities (X-rays, Ultrasound, etc.).
  • Exposure to inpatient care and outpatient clinics.
  • Working with multidisciplinary, cross-departmental teams.
• Responsibilities:
  • Admission and management of patients.
  • Daily rounds with other department veterinarians, interns, residents and specialists.
  • Discharge planning and follow-ups.

3. Neurology (8 Weeks)

• Core Skills:
  • Perform comprehensive neurological examination.
  • Assessment and management of neurological cases.
  • Interpretation of suitable diagnostic tests (e.g. basic MRI interpretation, CT, X-Rays).
  • Assisting in spinal and brain surgeries.
  • Providing client communication on diagnosis and treatment plans.
• Responsibilities:
  • Manage neurology cases under supervision.
  • Manage neurological emergencies.
  • Participate and assist in neurological surgeries.
  • Provide In-patient hospital care
  • Multidisciplinary collaboration with other departments.

4. Surgery (8 Weeks)

• Core Skills:
  • Pre-operative and post-operative care.
  • Basic surgical procedures (wound care, suturing, incision, and drainage).
  • Assisting in both soft tissue and orthopaedic surgeries.
  • Management of surgical emergencies.
• Responsibilities:
  • Admission and management of patients.
  • Attend surgical rounds.
  • Attend daily hospital rounds with other department veterinarians, interns, residents and specialists.
  • Discharge planning and follow-ups.
  • Post-op inpatient care.

5. Exotics Companion Animal (8 Weeks)

• Core Skills:
  • In-depth history taking, physical examination, diagnosis and work-ups.
  • Management & treatment of both acute and chronic medical conditions in exotic species.
  • Interpretation of lab results and imaging modalities (X-rays, Ultrasound, etc.).
  • Gain hands-on experience with assisting and performing surgical procedures.
  • Provide inpatient care to exotic patients.
  • Handle and stabilize emergency exotic patients.
• Responsibilities:
  • Manage exotic clinical cases under supervision.
  • Manage exotic emergencies.
  • Participate and assist in surgeries.
  • Provide In-patient hospital care

6. Elective Rotation (8 Weeks)

• Options:
  • Choose one of the above 5 specialties to focus on.

7. Evaluation & Feedback (Throughout the Internship)

• Methods:
  • Regular evaluations by supervising specialists after each rotation.
  • Mid-rotation and end-of-rotation feedback sessions.
  • Case-based discussions and journal club sessions.
  • Evaluation of clinical skills, professionalism, communication, and teamwork.

8. Training Resources:

• Clinical Guidelines & Protocols: Access to hospital-approved protocols.
• Mentorship: Assigned mentor/supervisor for each rotation.
• Conferences & Workshops: Attend hospital-organized educational activities.

Interested applicants, please email your updated CV to [email protected].

Responsbilities

Ensure the integrity, scalability, and security of the global platform, while driving its evolution to meet the growing needs of both Group IT and the business aligned with Symrise's digital and corporate strategies.

In this interdisciplinary role at the interface to the business, you will – in addition to day-to-day operational tasks – evaluate new integrated features to provide recommendations to senior IT stakeholders that further evolve the platform. Your role will be embedded within the organization to ensure strategic alignment, provide technical expertise, and facilitate seamless collaboration with IT teams, business stakeholders, and external partners and vendors.

• Responsible for the overall architecture, design, implementation and maintenance of the platform, including interfaces with other IS components or client/server APIs with on-prem/cloud solutions, such as LDAP, SAP or legacy applications
• Overall responsible for application security and platform related audits
• Drive the continuous improvement of processes and/or technology, considering technical debt and prioritizing occurring incidents or problems
• Manage projects for regular platform upgrades and features implementation (configuration, scripting, reporting) as well as troubleshooting in close collaboration with the platform owner and relevant stakeholders
• Define and foster the adoption of best practices in architecture, methodology, coding, testing and development operations among relevant stakeholders
• Ensure internal platform maintenance across its entire lifecycle (development, maintenance, support) and work with external partners as appropriate

About you

• Bachelor’s degree in Computer Science, Information Technology, or equivalent technical qualification in a related field
• ServiceNow Administrator or Developer Certification; Technical Architect Certification is advantageous
• At least 3 years of relevant experience working with the ServiceNow platform, including architecture, design, and development
• Familiarity with IT service management principles, processes, and best practices
• Proven knowledge of Agile project management methodologies such as Scrum or Kanban
• Strong communication, presentation and influencing skills at all levels of the organization
• Interdisciplinary mindset with the proven ability to translate business requirements into technical design
• Fluency in written and spoken English

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Role Purpose(s)

  This individual will perform the role of level 2 security analyst in a 24x7 Security Operations Center responsible for monitoring the environment for potential security threats and incidents. This will include the identification, triaging, analysis, threat-hunting, lead incident investigation and support of remediation recommendations to mitigate the security threats and incidents.

  Key Accountabilities

  • Monitors, analyzes and responds to security events in timely manner

  Job Responsibilities & Duties

  • Using security tools, perform monitoring and analysis of security events of interest to detect security risks and threats.
  • Create incidents and support the investigation of such incidents to not only mitigate the current threat but also prevent future occurrence.
  • Document all actions taken as part of incident investigation.
  • Work closely with other teams to support the incident management process.
  • Provide tuning and filtering recommendations to engineering team.
  • Conduct investigation upon requests for data by the customer and/or other teams.
  • Assist with the identification, creation and refinement of the team's processes and procedures.
  • Stay abreast of current threats and vulnerabilities, particularly those that may directly impact the customer.
  • Conduct hunts (specialized searches) for evidence of compromise
  • Tracking suspicious network, application, and user behavior
  • Investigating breaches, gathering evidence, and analyzing data
  • Support and guide Junior analysts and engineers on investigation as required.

  Key Job Competencies

  • Good analytical Skills
  • Result oriented
  • Good communication skills
  • Teamwork

  Education Requirements

  • Bachelor's degree or equivalent experience in a related field with 3 working years experience
  • GCIA, GCIH or equivalent

  Working Experience Requirements

  • Bachelor's degree or equivalent experience in a related field with 3 working years experience

  Skills Required

  • Prior experience in an operations environment as a security analyst
  • Highly independent with robust analytical skills
  • Incident Response Experience with Remediation
  • Basic OS and SIEM administration experiences
  • Programming language : KQL, Regex

• Bachelor's degree or equivalent experience in a related field with 3 working years experience

Job Summary:

Process and manage all aspects of payroll operation and ensuring compliance with relevant regulations. Administer attendance systems and claims, prepare C&B related reports and other projects.

Duties/Responsibilities:

• Manage the end-to-end payroll process, including basic pay, allowance, overtime and deductions for employees.
• Ensure accurate and timely compliance with all statutory requirements such as CPF, income tax, and other relevant payroll-related obligations.
• Manage employee benefits programs, and enrollment processes to ensure optimal offerings and effective communication, such as insurance, contract, incentive bonus.
• Manage work attendance system and application of Governmental related claims.
• Prepare payroll and work attendance related report.
• Collaborate with Finance to budget for compensation and benefits expenses.
• Stay updated with changes in payroll-related laws, regulations, and practices.
• Other ad hoc tasks.

Required skills / abilities:

• Strong working knowledge of payroll processing and administration.
• Strong attention to detail and high accuracy in payroll processing and record-keeping.
• Strong analytical and problem solving skills.
• Knowledge of Singapore's labour laws, CPF, tax regulations, and payroll standards is essential.
• Strong communication skills to resolve employee queries and collaborate with HR, finance, and other teams.
• Excellent time management skills and the ability to handle multiple priorities and meet deadlines.
• Independent team player.
• Proficient in Microsoft Word and Excel.
• Knowledge in Financial Accounting an added advantage.
• SAP experience preferred.

Education & Experience:

• Minimum 2 years of working experience in payroll or accounting.
• Working knowledge of payroll operations and basic accounting principles.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Job Description:

• Manage and configure computer network and IT infrastructure (Network, server, database, cloud etc.) to support and the day-to-day operations
• Establish and implement the best IT practices to ensure information security and data protection such as security policies, access control, vulnerability scan, penetration test etc. with proper documentation to ensure high level of information security and cybersecurity compliance
• Manage software, updates, system patches and hardware components and implement security measures. Regularly evaluate the potential risks to ensure IT systems (data storage, devices, Network) are safe and secure
• Provide technical support and resolve IT problems that the coworkers have with their IT systems, software or hardware
• Educating coworkers about network security and best practices for computer usage
• Other ad-hoc duties as assigned

Requirements:

• Diploma or Degree in computer science/IT/software engineering or a related field
• Min 3 years working experience in the similar positions. Professional certification (e.g. CCNS, CISSP, MCSE) will be a plus
• In-depth knowledge/experience on Windows OS, cybersecurity, Network management, or cutting-edge IT technology (AI/ML, cloud, cyber security etc.) would be an advantage
• Good communication ability, both written and verbal.
• Strong analytical, diagnostic, and problem-solving skills.
• Personable, professional demeanor, independent with minimum supervision

This role offers the opportunity to guide and design digital transformation projects as a trusted advisor and consultant to our clients in manufacturing and various industries. The job involves identification of business cases for digital solutions, developing transformation plans, and drive the sequence of events towards completion of client buying process. The ideal candidate should be able to engage with client senior management with confidence and elevate the brand image of Yokogawa as trusted partner to our customers.

Responsibilities

• Engage with client senior management to identify gaps and value creation opportunities which could be addressed by Yokogawa Digital Enterprise Solutions Portfolios of products and services.
• Lead and facilitate smart manufacturing (Industry 4.0) assessment program workshops using independent frameworks such as Smart Industry Readiness Index (SIRI) and relevant Functional Area Assessment methodologies developed by Yokogawa.
• Create digital transformation roadmaps following these assessments, and to support proposal and delivery team to defining scope, spend budget and timelines prior to presentation to the client.
• Develop engaging and succinct presentations to clients independently or with the support of Subject Matters Experts.
• Collaborate with client or Yokogawa field sales to justify the project and to initiate a sequence of events that will lead to the completion of the buying process.
• Developing sales pipeline for Operations Management and Control of Work Solutions in YEA regions by driving the go to market strategies, in collaborations with Yokogawa’s established sales teams.
• Ultimately this role will contribute to expansion of Yokogawa market share in new solutions area and/or new customer base, measured by pipeline quality and order intake

Requirements

• Minimum 8 years of working experiences in manufacturing environment on digital transformation, industry 4.0, IoT or automation.
• Bachelor's Degree in Engineering (eg, Mechanical, Electrical, Industrial) , Manufacturing, or any related field.
• Experienced in facilitating discussions with client’s senior management levels and deliver formal presentations.
• Ability to assess customer’s operational challenge, clearly explain the problems on hand, formulate a solution and define a deliverable scope.
• Proven track record of success in driving revenue growth and closing deals.
• Experience with scoping and deploying OT and IT digital solutions for a variety of manufacturing environments.
• Thorough understanding of Industry 4.0 principles and technology across energy & sustainability, material, and life industries.
• Good understanding of OT/IT architectures and digital applications in process industry.
• Excellent verbal and written and presentation skills.

We regret to inform that only shortlisted candidates will be notified.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

About us

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user

community is active, with a unique system : S2i.

Job Responsibilities:

The incident manager will be part of the Client Service team, working on the resolution of issues raised by users. Incident manager is in charge of supervising and monitoring incidents within AZQORE, lead and facilitate the resolution and closure of the incidents conforming to the SLA. He/she will engage the relevant domain experts for resolution, track the incident throughout its lifecycle and communicate the status to relevant stakeholders. As part of the incident management process, prepare and document post mortem (with action plans) for major incidents and communicate to relevant stakeholders in a timely manner.

Analysis, development and estimations activities :

- Actively collect necessary information for incident communications and incident reports action plans from AZQORE teams.

- Analyze the information gathered from experts and summarize it in a comprehensive manner.

- Activate crisis meetings and calls when necessary.

Management and supervision activities :

- Write detailed incident report and perform timely communication to the stakeholders.

- Write and adhere to incident reports action plan.

- Take part in incident management process improvement.

- Regularly update and document procedures.

Communication and client contact activities :

- Publish incident communications, updates and action plans.

- Lead crisis unit.

- Communicate necessary information to manager.

- Participate to the resolution ticket which may become an INC or not.

Control Activities:

- Ensure that SLAs and OLAs are met in terms of incidents.

- Supervize the updating and closing of corresponding incidents in the JIRA tool.

Job Requirements

- Minimum 8-10 years experience in IT client service/ incident management roles within banking industry

- Good knowledge of banking domain, operating systems, networks, applications, incident management, ITIL process.

- Technical knowledge required: Systems Architecture, applications architecture, network, virtualization, server management, desktop service, mobile, security tools, ITIL process.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Duties & Responsibilities

• Responsible for maintenance and operations of assigned buildings.
• Supervise and manage operations of campus facilities, including attending to work requests, site inspections, meetings, and coordination with stakeholders and contractors.
• Ensure administrative processes in the Facilities Management System are completed promptly.
• Assist in troubleshooting and analysis of building operations matters.
• Support exploration and implementation of projects related to sustainability and digitization of building operations.
• Assist in planning and execution of daily operations as assigned by the Reporting Manager

Qualifications

• Relevant Diploma in Engineering, Facilities Management, Estate Management.

Years of Experience

• 3 years of Facilities Management or related experience preferred

Knowledge / Skills (preferred)

• Attended/ Green Mark Accredited Professional (Facilities Management)
• Attended/ Certified Fire Safety Manager
• Attended/ Certified Project Manager
• Attended/ Certified Workplace Safety Management
• Experience with Building Management Systems / Computerized Maintenance Management Systems
• Competent in MS Office applications

About Us

DADACONSULTANTS was established in 2017 with the commitment to provide the best Recruitment Services in Singapore. We are a young headhunter team dedicated to sourcing highly competent professionals.

Our client portfolio are including global internet technology giants, hedge funds, tech startups, and other promising enterprises across different industries.

We are open to Fresh Graduates with IT/HR background OR IT/web3 talents looking to make a switch to recruitment (non-technical) role.

About The Role

• Covering the full recruitment cycle (180 or 360) from sourcing, interest engagement, interview process, and offer management to onboarding
• Providing professional recruitment services to candidates
• Sourcing and placement of suitable professionals and talents to job opportunities with our portfolio of global clients
• Bring good practices and knowledge of recruitment into the current team
• Attractive compensation package: salary+commission+bonus+reward

Our ideal candidate has :

• With 2+ years of recruitment experience and a good understanding of manpower, be passionate about the recruitment industry
• With a strong understanding and expertise of recruitment business in a certain professional field, industry, or region
• Strong communication skills and good at engaging clients and candidates
• Result-oriented, resilient, resourceful, humble, persuasive, and independent
• MOM CEI certification is preferred but not a must

For more details, please share your CV via whatsapp to +65 80399702

To perform business applications to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day-to-day operations of the application support and working closely with business users.

Job Description:

​Problem Resolution

• Reactive problem investigation, diagnosis & resolution
• Participate in post-mortem activities for any breaks in system availability
• Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence

Change Management

• Participate in change review meetings to review application development and infrastructure changes that impact applications

Application Management Standards

• Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).

Application Availability

• Work with the Infrastructure team to proactively improve application serviceability, reliability, and scalability

Product Evaluation & Implementation

• Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency

Product Evaluation & Implementation

• Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date

Performance Monitoring & Enhancement

• Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available
• Use metrics to maintain and enhance system performance

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma.
• At least 3 years of Application Support experience
• Ability to pick up new information quickly and to work independently
• A consistent attitude and respect for high-quality standards and maintains this despite competing pressures
• Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
• Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them
• Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
• Innovative and able to create new ways of working, which are effective and easily accepted
• Occasional travel and on-call availability at all times
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Track record of effecting application management changes within a global, high-availability environment
• Required Skill(s): Business Central, Navision, SQL

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Chinese to support customer in Greater China.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Cantonese to liaise with customers in Hong Kong.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work in the Headquarters overseeing 25 hotels in Singapore
• Attractive bonus

RESPONSIBILITIES:

• Troubleshoot and provide technical support to users on hardware peripherals, software, networks, servers and business applications
• Setting up computer hardware peripherals and performing server installations, administration and maintenance when required
• Ensure all hardware peripherals are updated/ installed with latest security patches/ antivirus to prevent security risks
• Hardware and software inventory upkeep to ensure inventory accuracy
• Performing and monitoring daily data backup
• Liaising with external parties on IT issues and purchases
• Provide 24/7 offsite support on a rotational basis
• Any other duties as assigned

REQUIREMENTS:

• Min 1 year of experience in related field
• Min. Diploma in Computer Studies/Science or related field of study
• Possess sound knowledge and experience in networking infrastructures and web architectures

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Job Description: Inventory Assistant

Position Overview

We are seeking a dedicated and detail-oriented Inventory Assistant to join our dynamic team

at our Vet Hospital. The ideal candidate will have a strong background in inventory

management and a preference will be given to those with experience using EzyVet, our

practice management software.

Key Responsibilities:

•  Maintain and manage inventory levels of medical supplies, medications, and other
• hospital materials.
•  Ensure accurate and timely updates to inventory records in EzyVet.
•  Assist with ordering and receiving stock, checking deliveries for accuracy and quality.
•  Organize and label stock to ensure efficient accessibility and rotation of items.
•  Conduct regular inventory audits and reconcile discrepancies.
•  Work closely with veterinary staff to forecast inventory needs and manage stock
• levels accordingly.
•  Help implement and maintain inventory management policies and procedures.
•  Prepare and submit inventory reports to hospital management.
• Qualifications
•  High school diploma or equivalent; additional education in veterinary technology or a
• related field is a plus.
•  Previous experience in inventory management, preferably in a veterinary or
• healthcare setting.
•  Proficiency with EzyVet or similar practice management software is highly preferred.
•  Strong organizational skills and attention to detail.
•  Excellent communication and teamwork skills.
•  Ability to lift and carry supplies and equipment as needed.
• Benefits
•  Competitive salary and benefits package.
•  Opportunity to work with a passionate and dedicated team in a supportive
• environment.
•  Professional development and continuing education opportunities.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a passionate and dedicated team in a supportive environment.
• Professional development and continuing education opportunities.

How to Apply:

If you are a detail-oriented professional with a passion for ensuring operational excellence in

an Vet hospital setting, we invite you to apply for the Inventory and Procurement Manager

position. Please submit your resume and a cover letter outlining your qualifications and

experience, particularly your familiarity with EzyVet software.

Inventory and Procurement Manager

Vet Hospital

Position Overview

We are seeking an experienced and dedicated Inventory and Procurement Manager to join our dynamic team at our Veterinary Hospital. This role is integral to ensuring the efficient and effective management of our inventory and procurement processes, contributing to the overall success of our hospital operations.

Key Responsibilities

• Inventory Management: Oversee the hospital's inventory, ensuring that supplies and materials are accurately tracked, stored, and replenished in a timely manner.
• Procurement: Manage the procurement process, including sourcing, negotiating, and purchasing supplies and equipment essential for hospital operations.
• Vendor Relations: Establish and maintain relationships with suppliers and vendors to ensure the best pricing, quality, and service.
• Budget Management: Develop and manage the inventory and procurement budget, ensuring cost-effective purchasing strategies.
• Compliance: Ensure compliance with all relevant regulations and guidelines related to inventory and procurement for an Vet hospital.
• Reporting: Generate and analyze reports on inventory levels, usage, and procurement activities to provide insights and recommendations for improvement.
• Team Collaboration: Work closely with the veterinary and administrative teams to understand their needs and ensure timely availability of necessary supplies.
• Systems Management: Utilize and maintain the EzyVet hospital management software for inventory tracking and procurement processes.

Qualifications

• · Bachelor's degree in business administration, supply chain management, or a related field.
• Minimum of 3-5 years of experience in inventory and procurement management, preferably in a healthcare or veterinary setting.
• Experience with EzyVet hospital management software is highly preferred.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent negotiation and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a passionate and dedicated team in a supportive environment.
• Professional development and continuing education opportunities.

How to Apply

If you are a detail-oriented professional with a passion for ensuring operational excellence in an Vet hospital setting, we invite you to apply for the Inventory and Procurement Manager position. Please submit your resume and a cover letter outlining your qualifications and experience, particularly your familiarity with EzyVet software.

We look forward to welcoming a dedicated and experienced Inventory and Procurement Manager to our team!

As a Business Development Executive (IT professional services, contracting practice), you will hunt for new IT contracting business, look for new opportunities and new accounts, liaise with the Technology Recruiters to find matching profiles and bring new contracting services revenue. You will be free: no one overshadows you or prevents you from getting new business and fulfill your desire to succeed. You will completely manage the full sales cycle.

You will be responsible for the following:

• Manage accounts effectively, taking ownership of the sales cycle from lead generation to closing deals.
• Identify, pursue, and secure new business opportunities within the government sector, leveraging your knowledge of IT contracting services.
• Qualifying client needs and selling IT contracting services.
• Working closely with the recruiting team to find the perfect candidate

Qualifications

• Minimum 1+ years of experience in sales, specifically with government clients or account management in a contracting services environment.
• Strong interpersonal, communication, and presentation skills.
• Proven negotiation skills and the ability to navigate complex contracts with government entities.
• Opportunity to work with a supportive and driven team
• Career development opportunities and professional growth.