To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

[Order Number: 767230]

Shift Work

Government Project

Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed
• Any other ad-hoc duties assigned.

Requirements

• Candidate must possess at least a degree in IT/ Computer Science
  Candidate must have at least 5 years of IT experience as Level 1 Production Operations engineer.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

The IT Project Coordinator (Remote) is responsible for overseeing and coordination to ensure that project goals are accomplished and that the team has what they need to meet their deadlines. Here are some key responsibilities and skills typically associated with this role:

Responsibilities:

• Assist the JAS team members of the project in the development of project management documents such as project budgets, project schedules, scope statements, and project plans.
• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders, and inventory reports.
• Supervise the project procurement process.
• Coordinate the meetings with project stakeholders to assess their needs and define project requirements, acceptance criteria, and project timelines.
• Coordinate the allocation of project resources to ensure the project team has what is needed at the right time.
• Assign tasks to team members and help them understand what is expected from them in terms of project milestones and deliverables.
• Act as the liaison between the project team and project stakeholders throughout the project life cycle.
• Generate high level project progress reports, report on team members’ performance and provide updates to project stakeholders and/or IT management.
• Schedule stakeholder meetings, document, and generate reports.

Requirements:

• Strong organizational and multitasking abilities.
• Excellent communication, interpersonal skills and ability to manage meetings via MS Teams.
• Experience with working with people across different countries in the Asia Pacific region.
• Proficiency in project management software and tools. Experience with Wrike would be advantageous.
• Ability to work remotely, independently and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Knowledge of project management methodologies such as Agile or Scrum12.

Primestaff Management Services Pte Ltd

Personnel Name: Jackie Ng

Personnel No: R22109024

EA License No: 95C5411

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

RECRUITMENT BOARD

VINOVA – WORLD-CLASS MOBILE AND WEB DEVELOPMENT SERVICES

FOR STARTUPS & ENTERPRISES SINCE 2010.

We, VINOVA (VIbrant inNOVAtors), earn respect from customers for being committed to quality, flexibility and speed. With its headquarters in Singapore and offices in Vietnam, Vinova has an impressive portfolio of clients, including Cho Tot, Prudential, Samsung, HITACHI, Nestle, SingTel, ChateauAsia, OCBC Bank, IAG, MARS, Singapore Power, and many others. Vinova offers a dynamic, professional, and creative work environment where employees are encouraged to push their limits.

Our dedication to innovation has earned us a place among the Top 10 Mobile Application Development Companies in Singapore by Top Asia Corporate Ball, High-Growth Companies Asia-Pacific 2024 by Financial Times, Singapore’s fastest-growing companies 2024 by The Straits Times.

Job Title: Senior IT Sales

Location: Singapore

Department: Sales Department

Position Overview:

We are seeking a motivated and results-driven Senior IT Sales professional to join our team. The ideal candidate will have a strong background in B2B IT sales, a proven ability to build and maintain customer relationships, and a passion for identifying new business opportunities. This role requires excellent communication skills, a customer-focused approach, and the ability to collaborate with technical teams to deliver tailored solutions to clients.

Roles & Responsibilities

• Identify and acquire new leads, as well as maintain and grow relationships with existing customers.
• Conduct market research to identify potential clients, explore new markets, products, and services, and uncover business opportunities.
• Build and nurture long-term relationships with key stakeholders to drive repeat business and customer loyalty.
• Deliver impactful sales presentations to potential clients, demonstrating the value of our IT services and solutions.
• Manage the entire sales process, from initial contact to closing deals, ensuring client satisfaction throughout.
• Follow up with clients to address any concerns, answer questions, and provide tailored solutions based on their specific needs.
• Collaborate with the Technical Solution, Pre-sales team and Delivery team to prepare and customize quotations, proposals, and bid documents that align with client requirements.
• Ensure all documentation and contracts are accurate, well-organized, and reflect the agreed-upon terms.
• Monitor the progress of proposals and bids, and adjust as needed to increase the likelihood of winning deals.
• Once a project is secured, work closely with the project and delivery teams to ensure a smooth handover, providing them with all relevant details and client expectations.
• Stay involved in the project life-cycle as needed to maintain client satisfaction and address any arising issues.
• Assist with any other tasks as assigned by management, contributing to the overall success of the sales team and company.

Qualifications & Requirements

• Diploma or bachelor’s degree in Sales, IT or related fields.
• Minimum 03 years of sales experience within the IT industry, with a strong focus on B2B sales.
• Experience in IT consulting or IT application development is a plus.
• Experience in global markets, particularly in the APAC region.
• Willingness to learn and strong desire to achieve high performance in a competitive IT sales environment.
• Proficient in Microsoft Office suite with strong presentation and communication skills.
• A high standard of work quality, with attention to detail and commitment to meeting deadlines.
• Excellent negotiation, interpersonal skills, with the ability to build rapport and trust with clients.

Benefits:

● Competitive salary and performance-based bonuses.

● Opportunities for professional development and growth.

● A collaborative and innovative work environment.

● Employee recognition and reward programs.

Join Vinova, and be part of a vibrant and innovative team that thrives on creativity and excellence.

Contact information

Vinova Headquarters: Singapore

Vietnam Offices: HCMC, Ha Noi, Da Nang

Email: [email protected]

Website: https://vinova.sg/

We are currently seeking for an experienced IT Support Engineer to provide Support to the end-user for the installation, administration and trouble-shooting of company hardware and IT Business Applications for a Medtech MNC client based in Singapore

Job Details:

Job Responsibilities:

• Setup, installation and deploying of computers.
• Cloning/Imaging of laptop/desktop
• Email and phone communication with customer
• Station at customer’s office for IT support if required (if stationed, reporting will be at customer location)
• Performing IT support (Ticketing System, Remote Support, Onsite Support)
• Active directory user account management
• Provide administrative support in checklists/reports.
• Perform computer hardware parts upgrades/replacement.
• Other adhoc duties/projects assigned.

Requirements

• Understands basic Windows OS commands and have adequate knowledge about Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system, SCCM and MDT system.
• Experience in ServiceNow ticketing system is preferable
• At least a IT Diploma.

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the role

• As a PMO you are expected to drive various tasks related to customer migration.
• You will be communicating closely with different clients to help them with the ISO20022 migration, a change in format payment announced by SWIFT.
• Evaluate and oversee the project to ensure they are meeting company standards, adhere to budgets, and meet deadlines
• You would be responsible in developing project plans and distributing and allocating resources accurately
• Creating reports for senior managers and stakeholders
• You will handle Japanese clients and help them with their migration

About you

• Proven work experience as Project Manager Officer
• At Least 2 years of consulting experience
• Having knowledge/experience of bank sales industry
• Preferably with experience in ISO migration
• Have handled big projects and has exposure handling global projects
• Good Communication skills
• Can speak English and Japanese at business level to better connect with clients.

The detailed job scope is as the following:

Organization, management and full integration of the operation

• Owner of MSA & - Ensuring operational compliance with the MSA
• Owner of SLA Compliance - Owns Key Measurements, Service Levels & Critical Deliverables
• Reporting - collect data for key deliverables and generate reports as per SOW requirement.
• Owner of TR Compliance – Enforce TR control process to meet relevant TR regulations.
• Process design, review, audit and improvement
• Document Control – Owns Document Control Compliance
• Change Management – Owns change management process
• Knowledge Transfer – Monitors & reports on knowledge transfer continuity and accuracy.
• Continuous Improvement – Perform trend analysis, assist in root cause analysis, utilize best practices, and assess customer satisfaction survey results to determine areas for improvement.
• Global application FPOC to Applied.
• Organize and host Monthly, Weekly, Quarterly meeting.
• Staff On-Boarding – Contributes to screening of candidates, Non-Technical Consistent training for English speaking agents, includes language, customer service technique training for both new hire and existing employee.
• Transition Phase – Owns critical milestone compliance

Functional Knowledge

• Regarded as the technical expert in service desk and deskside operations
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within service desk and deskside operations

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view.

In this role , you need to ensure precise and efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the project teams and budgets and resolving challenges. Also, they are responsible for consistent, effective and cost-worthy delivery.

You Will:

• Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
• Led and delivered multiple small to medium sized development and enhancement of projects
• Performed project estimation, planning, monitoring and control for different stages of the project
• Handled end to end service management, process development and project evaluation in line with business case.
• Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• Minimum 3-5 years of experiences in managing & leading a team
• Strong experience in IT Infra Operation and Project Management
• Experience working in Whole of Government (WOG) environment is preferred
• Experience in managing end to end projects and managing client’s expectation
• Effective interpersonal skills, both written in English and good presentation skills
• Good leadership, analytical and problem-solving skills
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Able to work independently as well as in a team

Job Description & Requirements

(1) After-sales support for Huawei Cloud services;

(2) Responsible for cloud service availability architecture improvement and problem identification;

(3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work;

(4) Responsible for the compilation and output of related technical documents and support the standardization of customer service;

(5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud;

(6) Improvement of service capacity of TOP customers;

(7) Responsible for delivery of Huawei Cloud service support plans

Job Description:

You will contribute to create and manage products and solutions that support our business users, customers and solve complex challenges. You will work with users, vendors and project managers to understand processes, pain points and create technical specifications. You will be responsible for designing, developing and maintaining software applications using various technologies like Java, C, C++.

Requirements

• Degree in Computing, Computer Science, Computer Engineering, Information Systems or equivalent
• Able to work independently; set and meet challenging personal targets; good communication skills
• Proficient in programming (C, C++, JAVA) and relational databases and related scripting (Oracle, SQL)
• Strong analytical and problem solving skills
• Highly conscientious, meticulous and able to multi-task
• Be prepared to work in a team providing 24x7 system support

The following will be highly valued:

• Hands on experience in frameworks like Angular, Spring Boot; Cloud Foundry or similar cloud technology.
• Proficiency in Agile Methodologies, such as Extreme Programming (XP) and Scrum
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Job Description & Requirements

Responsibilities:

• Provide IT support for end client IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 5 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Microsoft certification
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience

About systemsGosystemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations. We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne.

Responsibilities:

• Integrating IT Infra and IT Application System to meet the project’s needs.
• Create detection use cases and fine tune detection rules to strengthen detection and reduce false positives.
• Identify and evaluate the risk to eliminate or mitigate risk in a computer system or network.
• Resolving technical problems as they arise.
• Inform System Manager about any problems with the current technical solutions being implemented.
• Support and coordinate, maintenance, patching, upgrade and troubleshooting of security systems.
• Assist in Cybersecurity project implementations to ensure that the application development team can deliver application solutions.

Skills and Qualifications

• Bachelor's degree in Computer Science, Software Engineering or equivalent with 2 to 8 years’ experience in Linux and/or Windows Server administration.
• Minimum 2 to 5 years Linux and/or Windows Server systems & security setup and deployment experience.
• Extensive knowledge and experience deploying with security product, eg: Tenable, Privilege Access Management, EDR, DAM, Endpoint Protection, etc.
• Experience deploying Critical IT infrastructure in Government Cloud Data Centre and/or on-prem setup.
• Experience in software engineering and system design architecture
• Knowledge and experience working with DevOps tools, Windows and VMWare.
• Strong knowledge of security, controls, privacy and compliance in the government services domain

Oracle delivers world class Linux and virtualization solutions for international business customers. We are seeking a Principal Account Manager that can sell our solutions to senior business and technical decision makers in major global corporations.

Oracle Linux enables organizations to meet future needs by providing optimal application performance, minimal downtime, reduced security and corporate compliance risk and lower total operating costs. We aim to make Oracle Linux the world leading Linux distribution. Oracle Linux Premier Support provides world class global 24x7 support and problem resolution in 145 countries. We believe the quality of this support is unmatched by any other provider and includes access to new versions of the distribution, high availability tools, back porting, bug fixes and patch updates all packaged within a 10-year life cycle support model. (https://www.oracle.com/linux/)

Oracle Virtualization enables customers to rapidly deploy critical enterprise application and private cloud infrastructure solutions. Oracle Virtualization facilitates the deployment and operation of your enterprise applications on a fully certified platform to reduce operations and support costs while simultaneously increasing IT efficiency and agility. Going beyond simple server consolidation, Oracle Virtualization server virtualization is designed to enable rapid enterprise application deployment and simplify lifecycle management. (https://www.oracle.com/virtualization/)

Oracle VirtualBox, the world’s most popular open source, cross-platform, virtualization software, enables developers to deliver code faster by running multiple operating systems on a single device. IT teams and solution providers use VirtualBox to reduce operational costs and shorten the time needed to securely deploy applications on-premises and to the cloud. (https://www.oracle.com/ph/virtualization/virtualbox/)

Position Details:

Selected candidate will be responsible for attaining a revenue goal within an assigned territory. The individual will also identify opportunities for Oracle’s Services and solutions at existing Enterprises where Oracle is currently in place, as well as opening the door within IT organizations at new customers in the territory.

Essential Responsibilities:

• The selected candidate will be responsible for driving business in the assigned territory.
• Develop new business by driving sales in new Accounts.
• Developing and executing account plans to achieve targets:
• Cold calling, prospecting, qualification, account mapping and presentations.
• Effectively utilize available Oracle’s Sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts.
• Responsible for all aspects of the selling process - Identify, Qualify, Sell, Close and Administer.
• Identify and Generate leads by using networking and other sales tools.
• Qualify, Sell and Close.
• Identify key steps to close sale, identify decision maker and influencers, etc.
• Determine Availability needs and Objectives.
• Gain agreement of proposed solution / Services, tying back to customer business drivers.
• Close significant $ sales across multiple Accounts across assigned territory.
• Administer: Accurate Forecasting of business & keeping records in the internal systems updated

Job Description:

• 5+ years of sales experience in Services and Solutions domain.
• Conversant in Bahasa as the person in this position will need to work with customers and partner in Indonesia, knowing other Asian languages is an added advantage
• Ability to make presentations & excellent communication skills.
• Aggressive selling approach and yet be a good team player.
• Strong network of relationships with key decision makers in small/medium & large sized companies and ability to leverage these relationships for generating new business for Oracle.
• Leverage current / running customer contacts and be able to generate revenue within first 30 days.
• Experience with Lead generation and sales closure.
• Strong exposure on handling the assigned Market.
• Track record of managing relationships with large accounts.
• Perseverant with ability to meet deadlines and targets.

Key Success Criteria:

• Ramp up on Oracle’s Linux/ Oracle VM/ support services within 2-3 weeks.
• Building pipeline within 4-6 weeks.
• Build forecast for the quarter within 6-8 weeks.
• Book business within 60 days.
• Cold/customer calling is an integral & most important aspect of this job profile

Responsibilities

• Plan, execute, monitor and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Diagnose and rectify technical issue

Requirements

• Experience in Windows server OS, Unix/Linux OS & VM environment
• Good knowledge and hands-on experience with Microsoft SQL Server would be an advantage
• Good Working knowledge with VPN, firewall appliances and Cisco routers/switches
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Pro-active, dynamic and with good analytical/conceptual thinking
• Fresh graduates are welcome to apply

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

To provide excellent service to our clients and ensure recommendations are done based on customers’ concerns.

To achieve personal sales target and assist in achieving monthly sales target set out for the branch.

To motivate staff in building teamwork and create a good working environment.

To assist the Branch Manager to run the outlet efficiently and effectively.

To create teamwork among colleagues & good communication.

To assist in making cold-calls to customer

To accept any additional responsibilities assigned to you by the management.

Highlight:

• Permanent opportunity
• 5 days work week, normal office working hour
• Great career progression
• Fun & friendly environment
• Location: Ubi

Responsibilities:

• To establish, develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• To collaborate with internal teams to ensure client needs are met and achieved.
• To identify and develop new business opportunities for upselling and cross-selling additional products or services to existing customers.
• To create and implement account plans and strategies to achieve revenue and growth targets.
• To track account performance and report on key metrics.
• To serve as primary point of contact for clients, addressing their expectations, needs, issues, and requests promptly and professionally.

Requirements:

• Minimum Diploma, preferably in IT related field.
• Minimum 2-years of relevant working experience (IT, account management).
• Excellent interpersonal, organization, negotiation, and presentation skills.
• Positive mindset, result-oriented, prominent level of initiative and integrity.
• Strong negotiation, communication, and interpersonal skills.
• Experience with business fundamentals.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Senior Desktop Engineer, the broad area of your job responsibilities will cover the following:

· Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Ideal candidate should possess the following:

· Min 3 years’ Service Desk front and back-office experience with experience in leading a team

· Experience in managing virtual team

· Strong people management and leadership skills

· Strong analytical and project management skills

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Job Overview:

We are seeking a proactive and experienced IT Operations Manager to oversee IT operations, support infrastructure management, and ensure seamless IT service delivery. The ideal candidate will possess a strong background in IT infrastructure and service management and bring valuable experience in managing IT operations for a client-centric environment.

Key Responsibilities:

• Client and Vendor Management: Conduct regular meetings with clients and contractors, lead discussions, and prepare detailed meeting minutes to document decisions and follow-ups.
• Operations Planning and Control: Develop, monitor, and oversee IT operations plans, ensuring effective management and timely execution of operational activities.
• Ticket and Issue Management: Manage open tickets and track issues with relevant product principals to ensure timely resolution and client satisfaction.
• Service Monitoring and Improvement: Apply IT Service Management (ITSM) principles to improve IT service quality, ensuring that all services meet clients' standards and expectations.

Key Requirements:

• Experience:Minimum 5 years of professional experience in IT roles, including at least 3-5 years in IT operations management.
  Hands-on experience in general IT infrastructure management, including familiarity with network, server, and security operations.
  Knowledge of IT Service Management (ITSM) processes, with a focus on improving service delivery and client satisfaction.
  
• Qualifications:Minimum Diploma in an IT-related field.
  ITIL Foundation certification is required; additional technical certifications (e.g., CompTIA Network+, Microsoft, Cisco) are advantageous.
  
• Age Range: Preferred candidates aged 28-38 years.

Additional Skills:

• Leadership and Communication: Strong leadership skills with an ability to chair meetings and effectively communicate with clients, contractors, and team members.
• Organizational Abilities: Detail-oriented with excellent organizational skills to track operational activities, manage issues, and ensure smooth IT service delivery.
• Technical Competence: A solid understanding of IT infrastructure and service management processes, with a capability to handle various technical issues related to IT operations.

Oracle delivers world class Linux and virtualization solutions for international business customers. We are seeking a Principal Account Manager that can sell our solutions to senior business and technical decision makers in major global corporations.

Oracle Linux enables organizations to meet future needs by providing optimal application performance, minimal downtime, reduced security and corporate compliance risk and lower total operating costs. We aim to make Oracle Linux the world leading Linux distribution. Oracle Linux Premier Support provides world class global 24x7 support and problem resolution in 145 countries. We believe the quality of this support is unmatched by any other provider and includes access to new versions of the distribution, high availability tools, back porting, bug fixes and patch updates all packaged within a 10-year life cycle support model. (https://www.oracle.com/linux/)

Oracle Virtualization enables customers to rapidly deploy critical enterprise application and private cloud infrastructure solutions. Oracle Virtualization facilitates the deployment and operation of your enterprise applications on a fully certified platform to reduce operations and support costs while simultaneously increasing IT efficiency and agility. Going beyond simple server consolidation, Oracle Virtualization server virtualization is designed to enable rapid enterprise application deployment and simplify lifecycle management. (https://www.oracle.com/virtualization/)

Oracle VirtualBox, the world’s most popular open source, cross-platform, virtualization software, enables developers to deliver code faster by running multiple operating systems on a single device. IT teams and solution providers use VirtualBox to reduce operational costs and shorten the time needed to securely deploy applications on-premises and to the cloud. (https://www.oracle.com/ph/virtualization/virtualbox/)

Position Details:

Selected candidate will be responsible for attaining a revenue goal within an assigned territory. The individual will also identify opportunities for Oracle’s Services and solutions at existing Enterprises where Oracle is currently in place, as well as opening the door within IT organizations at new customers in the territory.

Essential Responsibilities:

• The selected candidate will be responsible for driving business in the assigned territory.
• Develop new business by driving sales in new Accounts.
• Developing and executing account plans to achieve targets: Cold calling, prospecting, qualification, account mapping and presentations.
• Effectively utilize available Oracle’s Sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts.

Responsible for all aspects of the selling process - Identify, Qualify, Sell, Close and Administer.

• Identify and Generate leads by using networking and other sales tools.
• Qualify, Sell and Close.
• Identify key steps to close sale, identify decision maker and influencers, etc.
• Determine Availability needs and Objectives.
• Gain agreement of proposed solution / Services, tying back to customer business drivers.
• Close significant $ sales across multiple Accounts across assigned territory.
• Administer: Accurate Forecasting of business & keeping records in the internal systems updated

Job Description:

• 8+ years of sales experience in Services and Solutions domain.
• Conversant in Bahasa as the person in this position will need to work with customers and partner in Indonesia, knowing other Asian languages is an added advantage
• Ability to make presentations & excellent communication skills.
• Aggressive selling approach and yet be a good team player.
• Strong network of relationships with key decision makers in small/medium & large sized companies and ability to leverage these relationships for generating new business for Oracle.
• Leverage current / running customer contacts and be able to generate revenue within first 30 days.
• Experience with Lead generation and sales closure.
• Strong exposure on handling the assigned Market.
• Track record of managing relationships with large accounts.
• Perseverant with ability to meet deadlines and targets.

Key Success Criteria:

• Ramp up on Oracle’s Linux/ Oracle VM/ support services within 2-3 weeks.
• Building pipeline within 4-6 weeks.
• Build forecast for the quarter within 6-8 weeks.
• Book business within 60 days.
• Cold/customer calling is an integral & most important aspect of this job profile

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

• Contribute and maintain a knowledge base of frequently asked questions and solutions.

• Vendor coordination for customer onsite support when necessary

• Adhere to data centre routine and security procedures

• Working in a rotating shift schedule to ensure 24x7 coverage

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

We are seeking an experienced IT Security Project Manager to lead and oversee security projects, ensuring timely delivery and alignment with business objectives and compliance standards. This role involves coordinating with various teams, managing resources, and mitigating risks.

Responsibilities

• Define project goals, timelines, and budgets. Ensure projects meet quality standards.
• Maintain communication with stakeholders to align goals and secure necessary approvals.
• Identify and mitigate potential security risks to ensure compliance with policies.
• Work with IT, security, and business teams to allocate resources and prioritize tasks.
• Keep detailed project records, including progress reports and compliance checks.
• Enhance project and security processes for efficiency and compliance.

Requirements

• Degree in IT, Computer Science, Information Security, or related field.
• 3+ years in IT project management, preferably in IT security.
• Knowledge of cybersecurity, risk management, and compliance.
• Strong communication, leadership, and problem-solving abilities.
• Experience in regulated industries (banking, finance).
• PMP, CISSP or similar certifications are advantageous.