• Achieve growth and achieve sales goals through new customer development.
• Create and execute a strategic sales plan that expands the customer base.
• Presents sales, revenue and expense reports and realistic forecasts to management.
• Identify emerging markets and market changes while remaining fully aware of new products and the competitive environment.
• Understand our ideal customers and how they feel about our products.

Requirements:

• Diploma and above.
• At least 2 years of Enterprise Software, Security Software channels sales experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

• Production of drawings on CAD and BIM Revit model for C&S works 
• Working towards deadlines set by Project Manager or CAD/BIM Manager 
• Responsible for the quality of production 
• Prepare and update 3D BIM models for development of CSD/SEM models for submissions 
• Supervise the production of 2D drawings from BIM models with accuracy ensuring drawings produced are according to the Office or the Client’s Drafting Standards and Procedures, and the drawing submission schedule is achieved 
• Maintain proper records of all issued & received models/drawings, Clash Reports, RFIs, BIM Register in accordance with the company’s ISO Standards and Procedures and ensure all the drawings are completed on schedule or in a timely manner. Perform regular drawing backups and housekeeping work in the directory 
• Lead the CSD coordination meetings with engineers and designers. Define all the CSD/SEM issues, prepare and distribute the issues accordingly. Follow up with the project team on CSD and BIM model updates 
• Lead the BIM modelers assigned to the project and manage the process of exchange 
• Support Project Team for Presentations with BIM-Model and related activities 
• Work under the supervision of BIM Manager and perform work task assigned 
• Report regularly to the Project Manager on the progress of assigned project works 

Responsibilities:

• To manufacture production units to meet performance objectives
• Performing proper manufacturing process ( eg: Integration , functional test, Final control ) of all production unit / customer return unit for which he/she has been trained or assigned to perform.
• Manage the WIP level and turn around time at the optimum level
• Accurate reporting of any anomalies encountered during production process. Detect and alert in case of default or results deviations (even if still within the good range)
• Registration and maintenance of product quality and configuration of data.
• Ensuring Usability of test means or equipment whenever necessary with the support of M&T dept.
• To involve in 5S and Kaizen initiatives
• To support administrative works ( Raise PR, Document Archiving Process ) and production task as per assigned by team lead/supervison

Requirements:

• Min. NITEC or Diploma in Electronics / Mechatronics Engineering
• Ability to understand and follow manufacturing/technical instructions
• Ability to read or interpret test results
• Ability to understand the concept of Lean

Other Information:

• 1 Year Contract
• Working Location: Changi
• May be required to work in shifts.

• Collaborate closely with the technical manager or team lead to meet project SLA (Service Level Agreement) objectives.
• Responsible for the installation, configuration, and providing post-sale support for IT security solutions.

Requirements:

• Diploma and above.
• At least 2 years of experience in an IT security environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Established Local Company specialises in cleaning maintenance in critically-controlled environment has new opening for Maintenance Specialist.

1. Knowledge in cleaning methods in Cooling Tower, Chiller & Pumps

2. Experience in handling Lab chemicals with minimum 6 years

3. Assisting Project Manager in planning work flow, daily schedules & preparing Test Reports

4. Willingness to work long hours and can travel at short notice

5. Possess valid Class 3 driving licence

6. Good in MS office especially in excel & powerpoint

7. Good command of English in spoken & writing

8. Can work in a Team and Able to Lead

Interested candidate can email to apply through job portal. Only selected suitable candidates will be notified for interview.

The candidate will be responsible for conducting 3rd party audits to determine effectiveness of controls and accuracy of management systems and operations in accordance to a specific management system standard. We welcome candidates who are keen to take up regional exposure and the following key responsibilities:

Key Responsibilities:

• Conduct management system audits covering adequacy and compliance requirements of Integrated Management Systems covering ISO 9001, ISO 14001 and OHSAS 18001 or ISO 45001
• Ensure timely completion of audit and submission of audit reports
• Conduct assessment in line with Accreditation and certification requirements
• Overseas travel will be required, mainly within ASEAN with frequent trips to Singapore

Key Requirements:

• Minimum Degree in an Engineering or Science discipline with at least 5 years of professional experience in either manufacturing, service or construction industry with at least 2 out of the 3 certifications: Lead Auditor qualifications for ISO 9001:2015, ISO 14001:2015, OHSAS 18001 or ISO 45001:2018
• Possess at least 3 years of experience as an Auditor from third-party Certification Bodies or at least 5 years of experience in manufacturing or service industries with hands-on knowledge in ISO 9001, ISO 14001 and OHSAS / ISO 45001 preferred
• Detailed and customer-oriented with strong interpersonal skills and a team player
• Excellent communication, report writing, presentation and analytical skills
• Position will operate fully remotely in Malaysia with Overseas travel within ASEAN as required.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Lead the review and implementation of anti-scam measures across CPF Board
• Conceptualise, design and set up Concept of Ops for Anti-Scam functions
• Partner relevant agencies and organisations in strategising approaches to stay abreast of scams landscapes and coordinate initiatives within the organisation to align with Whole-Of-Government anti-scam efforts.
• Lead fast-paced project timelines and manage time sensitive anti-scam operations with swift decision making and prompt updates to senior management and stakeholders.
• Lead the unit in representing the Board in working with stakeholders and other Government agencies to assess solutions to tackle any evolving scams modus operandi, re-designing business functions to strengthen security of transactions across the Board.
• Build anti-scam capabilities to support the end-to-end processes in Detection, Prevention, Protection, and Termination of scams.

What we are looking for

• Extensive knowledge of the anti-scam developments
• Demonstrated leadership in reviewing and implementing anti-scam measures in a large organization
• Experience in leading anti-scam or fraud prevention initiatives.
• Experience in leading fast-paced project timelines, making swift decisions, and providing prompt updates to senior management and stakeholders.
• Experience in conceptualising, designing, and setting up the Concept of Operations for anti-scam functions.
• Good leadership skills to represent the Board and work with stakeholders and other Government agencies.
• Ability to assess solutions and redesign business functions to enhance the security of transactions.
• Ability to make swift decisions in high-pressure situations.
• Ability to convey and exchange thoughts, ideas and information effectively through various mediums and approaches.

The successful candidate will hold the corporate title of Assistant Director/Deputy Director, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

Your role:

Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team:

You’ll be working in the Hosting Services Wealth Management Team in Singapore. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the global WM IT platform.

Your expertise:

• 2-5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
• proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
• prior experience in development or support of wealth management or other banking domain applications
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• knowledge on Securities Settlement and/or Corporate Action

Role:

System Analyst (SAP / IT / Manufacturing Application / Up to $6000)

• Singapore Based (Woodlands)
• 5 Days work per week (8am to 5.30pm)
• $4000-$6000
• At least degree or above in Information Technology, Computer Science or a related discipline + 3 years IT related work experience
• SAP experience is must (FICO is an advantage) + Manufacturing application experience is an advantage
• AI application experience is an advantage + Cloud experience is an advantage e.g. AWS and Azure
• Career Progression Opportunities

Responsibilities

• Liaise with user, IT teams and vendor for project activities and meetings.
• Participate in designing, coding, testing, debugging, documenting and implementing IT systems
• Design and develop systems specifications
• Propose and explore new applications for company
• Occasional travel to overseas

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Position : Technical Support Engineer (IT/Electrical/Electronic)
• Location : Ubi
• Working hours : Monday - Friday 8.30am to 6:00pm
• Salary (commensurate with experience) : Up to $3000 + Commission + 14 Days Annual Leave + Variable Bonus
• Duration : Permanent
• Industry : Industrial Equipment Supplier

Main Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.
• 2 years relevant experience
• Good presentation and written communication skills
• Customer service oriented, positive attitude
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

We are representing our startup tech client in the gaming industry to look for the following:

Game Operations Specialist

Responsibilities

• Design game publishing strategies on Steam tailored to the game's unique features, aiming for significant organic player acquisition.
• Foster and maintain a vibrant, active player community, ensuring valuable feedback flows to the development team.

Requirements

• Bachelor's degree or higher in any field.
• Experience in game publishing on Steam is required.
• Experience in a game's full release cycle from inception, especially in international game publishing, is preferred.
• At least 3 years' experience in Operations within game industry is required.

EA License No: 12C6254

EA Personnel Registration No: R1988167

Job description:

• Responsible for end-to-end project management from planning to post-implementation
• Prepare dashboard for review meeting with Global IT PMO Leads.
• Drive IT Project Execution for APAC by:

1. Leading weekly status calls for key stakeholders and project team
2. Updating project status, schedule, risks & issues
3. Discovering risks/issues
4. Work with various stakeholders to mitigate Risks and resolve issues

• Ability to align interests of various stakeholders who have different agenda and priorities
• Work with sourcing team and 3rd party vendors to track and manage purchase orders
• Work with Global IT Team to coordinate change management process to application / Infrastructure for any APAC project cutover
• Coordinate with other teams to ensure smooth project delivery
• Ensure successful implementation and support after project cutover

Requirements:

• Bachelor’s Degree in Computer Engineering, Computer Science, or other Information Technology discipline
• Minimum 5 years of project management experience in IT application or system
• Previous experience in the area of web/eCommerce application migrations
• Experience delivering at least 1 full SDLC project
• Ability to manage multiple projects in parallel
• Ability to work independently; highlight issues proactively and report progress regularly
• General technical knowledge in infrastructure such as networking
• Good written and verbal communication skills including presentation in front of stakeholders of all levels
• Good personal skills and able to influence and work with various parties
• Willing to work unsociable hours with global IT Team situated in Europe and US
• Willing to travel within the region on short notice if necessary

Scope Of Work

Your essential functions and responsibilities will include but are not limited to:

Job Description:

IT Management

· Assist to revise IT Guide, Policy, and SOP.

· Communicate with vendors, including procurement, maintenance and payment of products and services.

· He or she will manage, support, and troubleshoot all hardware and software applications based on all end-user computing systems such as Desktop, Laptop, and handheld devices.

· Installing and configuring computer systems.

· Inputting and tracking IT support cases.

· Maintaining hardware and software inventory records for audit and asset management.

· Responsible for administering and regular maintenance of all existing IT infrastructure such as the network, servers, and backups etc.

· Any work assigned from time to time by manager or the Management.

Project Management

· Active participation in IT related projects such as gathering and analysing end-user requirements.

· Implement change requests on application enhancements when require.

· Provide application support in post implementation and maintenance support for existing systems.

· Monitor project status and prepare project status report to various stakeholders.

· Log, track, resolve and escalate related IT issues to the correct entity and take responsible and ownership till closure.

Value-added Competencies

· Proficient in the administration and configuration of Fortinet Firewall networking protocols, rules, and policies.

· Skilful in the administration of Windows Server 2019 or 2022

· Hands on networking experiences in administrating and configuring HPE, Ubiquiti Switches, Aruba, and Ubiquiti Wi-Fi Access Points

· Strong knowledge with hands on experience in Microsoft 365 Global Administration.

· Knowledge of Cyber Security and Healthcare Guidelines will be a plus.

Requirements of candidate:

· At least 3-5 years working experience in technology related field.

· Able to work independently.

· Team player, quick learner.

· Good communication skills.

· Proficient in English and Chinese for document and system writing.

· Familiar with Microsoft Word, Excel, and PowerPoint.

Qualifications

· Diploma or degree in Information Technology or equivalent

· Knowledge of IT integration within any healthcare system will be a plus.

· Sound knowledge of various Microsoft Productivity Suite

Others:

· 5 days’ work week

· AWS & performance/variable bonus

· Dental & medical benefits

· Healthcare project work experience an added advantage.

• Handle IT project deployment including server, storage, network switch setup & implementation in both physical and virtualization environment.
• Assist in upgrading of IT Infrastructure, servers, and security measure in systems and networking.
• Manage VM, PC, laptop setup; User and Email account creation; Antivirus system setup & monitoring.
• Responsible for on-site and off-site data & VM backup and restoration.

Requirements:

• Diploma in IT/Computer Science or equivalent
• At least 5 years working experience in System Integration and Network Administration.
• Strong knowledge with Dell PowerEdge series hardware, Storage, RAID, Synology NAS.
• Hands on experience in LINUX - Fedora, Ubuntu, Samba, and ACL.
• Familiar with Windows Server 2016 /2012 (R2) /2008 (R2), VMware vSphere 6.x/5.x

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Managing the upgrading, installation & troubleshooting of Windows Server Environment and Azure Environment
• Monitoring & enhancing improvement of the health of servers & network devices
• Performing routine technical documentation, system patch, network & system security control implementation, and maintenance/ enhancement/ backup operations
• Perform standard software applications and installations from prepared images
• IT asset inventory control
• Liaising with internal stakeholders and external clients for the deployment of IT Solutions
• Other ad-hoc tasks related to IT

Requirements:

• Diploma/Degree in any IT-related field
• Individuals with no IT-related qualification but with strong interest in developing a career in IT may apply.
• Individuals with some technical experience in these areas are welcome:

1. Database administration & Virtualization Technology (i.e. Hyper-V)
2. Office 365 Implementation
3. Patch management
4. Router, switch, firewall and access point configuration
5. Server room environment (i.e.: DELL EMC)
6. Server, desktop, printer and another peripherals’ set-up
7. Structured cabling (including backup & recovery management)
8. Windows Server Administration

• Oversee and advise on business improvements in areas including Cyber Security, Risk Management, Business Continuity, Disaster Recovery and related items Designed IT Solutions and Roadmaps for Clients to business Requirements Responsible for preparing budgets for Projects and vendor negotiations Coordinated the purchases of hardware and software products, vendor and service provider management Managed the relationship between levels of stakeholders Planned and executed inward facing marketing campaigns of product/service offerings and awareness of current industry technology developments
• Project management
• Design IT solutions based off business requirements taking into account MAS advisories and TRM Guidelines
• Office relocations Email migrations Server migrations
• Hardware and Infrastructure refresh

Client Information

• Ensure all contact information for all vendors/3rd Parties is up to date
• Ensure all hardware is under warranty
• Ensure that helpdesk specific procedures are up to date (quarterly)
• Participate in daily AM Meeting in person
• Daily monitoring of tickets
• Monthly client numbers kept up to date

Client Meetings

• Monthly Client Meetings to be arranged with all clients
• Client follow up mail to be sent within 24 hrs of meeting
• Any support issues to be logged with helpdesk
• Action plan issued to client within 48hrs
• Ongoing list of issues to be tracked and updated daily
• Roadmap for next year including technology and work effort
• Quarterly or semi-annual Client Presentations

Quotes

• All quotes to be processed through the helpdesk- see quote flow diagram
• Quotes to be checked every 3 hours and transferred appropriately

Proposals

• Project outline to be discussed with tech team leader
• Work effort to be signed off by a Director
• Proposals to be completed within 2 working days of request

Major Incidents

• Provide escalation where necessary and ensure client is kept up to date
• Send out RCA report within 24 hours of resolution of issue
• Follow up once resolved

Disaster Recovery

• Ensure all current procedural information is up to date
• DR procedural documentation filed and shared with Helpdesk
• Client made aware of any additional options
• Ensure that has Actionable DR Plans for all clients

Reports Management

Responsibilities:

• Plan, coordinate and perform IT audits of financial and other systems including audits over system development and data management procedures.
• Review IT control design and operating effectiveness
• Identify risks associated with the IT systems and the corresponding counter measures (mitigating controls).
• Extract and process different types of datasets for analysis and audit tests
• Support the IT audit team with project management tasks.
• Perform general and specific IT-related controls review on client’s system based on BDO Methodology Performing data analytics using IDEA & Power BI
• Engage with various stakeholders within the firm as well as clients professionally
• Prepare detailed working papers and supporting documents and get it reviewed and approved by reporting Manager.
• Prepare IT Audit reports including audit observations and recommendations.
• Discuss on the audit findings with the client and get their responses.

Requirements:

• Possess a bachelor’s degree in Accountancy, IT or related field
• 2 to 3 years of relevant working experiences
• Excellent verbal and written communication skills
• Ability to work effectively in a team.
• Working knowledge of Microsoft Office (Excel, word, power point, Visio, outlook) and data analytics tools like Idea and Power BI would be an added advantage.
• Knowledge of IT Applications like SAP, Oracle, Microsoft Dynamics, etc. would be an added advantage.

Our client is a well-funded mobile game producer headquartered in Singapore. They have successfully launched three global mobile games with over 20 million players to date. They are looking for 3-5 game operation specialists based in Singapore to support their global user communities.

Job Responsibilities:

• Manage player communities, and organize community events regularly to enhance community engagement and retention.
• Perform multidimensional analysis of game versions, summarize version performance, and provide optimization recommendations to the team while coordinating their execution.
• Exhibit high data sensitivity to deeply explore user demands through data analysis, expanding the game's commercial potential.
• Monitor game-related data, and promptly identify and resolve issues to ensure smooth game operations.
• Conduct regular retrospectives, compile project reports, internally accumulate experience within the team, and provide data analysis and theoretical support for the formulation of subsequent game version strategies.
• Immerse yourself in the gaming experience, understand player needs through interactions with players, collect player activity suggestions, and provide timely feedback.

Requirements:

• Proficient in both Chinese and English
• Familiar with game-related suggestion channels, such as email and AIHelp

Job Description:

- Perform installation, configuration, debug and testing of IoTs devices

- Collaborate with all stakeholders to develop IT strategies and innovations

- Ensure efficiency in the daily operations of the network system.

- Any other IT related work areas as and when required

Requirements:

- Degree or Diploma in Computer Engineering / Software or equivalent

- Preferably to have experience in Typescript

- Knowledge of JavaScript, HTML, CSS and dashboard presentation is required

- Ability of basic front-end skills to communicate with API / Data Server

- Familiar in computer science basics (Data Structure, etc.)

- Had experiences in developing database from any projects during University / Polytechnic or past internship

- Ability to work independently and in a team

Responsibilities:

1. Fabrication and Design:Oversee and manage 3D printing operations, including Selective Laser Sintering (SLS), Stereolithography (SLA), Fused Deposition Modeling (FDM), and other emerging technologies.
   Provide expert guidance on general fabrication processes involving diverse materials such as wood, metal, fabrics, and electronics.
   Develop and implement standard operating procedures for equipment and safety protocols.
   
2. Educational Support:Conduct workshops and training sessions for students and staff on fabrication techniques and machinery use.
   Mentor and supervise students and junior technicians in their projects, ensuring high standards of work and safety.
   
3. Innovation and Research:Lead development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
4. Equipment Maintenance and Safety:Oversee the maintenance, calibration, and troubleshooting of lab equipment.
   Conduct regular safety audits and update safety documentation as needed.
   Manage the procurement of new equipment and supplies, including budgeting and vendor relations.
   
5. Innovation and Research:Lead research and development initiatives to explore new fabrication techniques and materials.
   Collaborate with academic staff and students on projects and research, offering technical expertise and guidance.
   Stay abreast of industry trends and advancements in fabrication technology, integrating new ideas and practices into lab operations.
   
6. Participation in STEAM Outreach:Actively participate in STEAM (Science, Technology, Engineering, Arts, and Mathematics) outreach programs.
   Build partnerships with educational institutions, industry, and community organizations to promote STEAM education.
   
7. Support in Digital Transformation:Aid in implementing digital transformation initiatives within the lab.
   Utilize basic data analytics to assist in optimizing lab processes and equipment usage.
   

Requirements:

1. Educational Background:Bachelor’s degree in Engineering, Product Design, Architecture, or a related field.
   
2. Experience:At least 3 years of experience in a fabrication lab, workshop, or similar environment is preferred.
   Proven expertise in 3D printing technologies and digital transformation initiatives.
   
3. Technical Skills:Good knowledge of digital fabrication tools and software, including CAD.
   Understanding of AR/VR technologies and data analytics is a plus.
   
4. Passion for Making and Education:A passionate maker with a keen interest in teaching students how to make and innovate.
   Enthusiasm for engaging with students and fostering a creative and collaborative learning environment.
   
5. Communication and Interpersonal Skills:Good communication skills for effective teamwork and collaboration.
   Ability to assist in teaching and training sessions.
   

Work location: West

Base salary + AWS + Bonus

This role will plan and perform approximately 3 audit projects per year.

Apart from that it will support and/or lead at least one non-audit/ad-hoc project.

As Manager, IT Internal Audit, you will:

· Support the preparation and update of the audit work plan and risk assessment, focusing on IT, operation technology, data security and cybersecurity areas.

· Plan and perform risk-based audits and / or advisory functions to ascertain compliance with the rules, policies and procedures

· Prepare clear and concise written reports to communicate audit results to management and make appropriate recommendations.

What we are looking for

· Bachelor Degree in Information Technology/Computer Science/Accounting/Finance or relevant qualifications.

· Possess at least 5 to 8 years of relevant IT audit working experience

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1659662

GENERAL DESCRIPTION

This position within the Complaint Handling (CH) department is responsible for performing complaints investigation in accordance with the CH framework, using a set of globally aligned methodologies, as well as location-specific reviews. The complaint handling team is responsible for addressing and resolving customer complaints effectively and efficiently. They ensure that all complaints are thoroughly investigated, documented, and resolved in compliance with regulatory requirements and the bank's policies and procedures. The team works closely with various departments and stakeholders to gather relevant information, analyze complaints, and provide appropriate solutions or remedies to customers. Additionally, the candidate is expected to provide coaching and training to staff being monitored to enable them to meet policy and procedure requirements.

MAIN DUTIES

• Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
• Analyse complaint data and identify trends, patterns, and areas for improvement.
• Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
• Develop and implement strategies to improve the complaint handling process and enhance customer satisfaction.
• Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
• Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
• Stay updated on industry regulations and best practices related to complaint handling and investigation.
• Foster a culture of continuous improvement, promoting a customer-centric approach within the team.
• Proactively identify potential risks and escalate issues to senior management as appropriate.
• Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.

WORK EXPERIENCE REQUIREMENTS

• Minimum of 7 years of experience in compliance, risk and controls or audit function, with experience in investigation, preferably in wealth management.
• Strong knowledge of regulatory requirements and industry best practices related to complaint handling and investigation in the banking sector.
• Excellent problem-solving and analytical skills, with the ability to gather and interpret complex data.
• Exceptional attention to detail and accuracy in documenting complaint investigations and preparing reports.
• Advanced communication skills, both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Strong leadership abilities, with the capability to motivate and inspire team members.
• Ability to handle high-pressure situations and manage multiple priorities effectively.
• Sound judgment and decision-making skills, with the ability to assess risks and make appropriate recommendations.
• Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Familiarity with digital channels and technology-driven complaint handling solutions is a plus.

EDUCATION REQUIREMENTS

• University degree or equivalent from a reputable institution
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740