Key Responsibilities

• To provide in-house secretarial services in managing and administering day-to-day operation of secretarial practices and requirements in accordance with the applicable rules and regulations.
• To assist in corporate exercises relating to corporate secretarial functions.
• To ensure proper maintenance of all secretarial documents.
• To keep record of statutory deadlines and be responsible for respective filing.
• To prepare resolutions, minutes of board and board committee meetings, annual returns and statutory documents.
• To organize, attend and prepare minutes of Board, Board Committees’ and Shareholders’ meetings.
• To assist in the preparation and release of announcements.
• To assist in the preparation of Annual Reports and Circular to Shareholders.
• To assist with the research, collation and preparation of presentations and other documents.
• To liaise with external corporate secretarial providers.
• To arrange for legalization/notarization of documents.
• To be able to handle secretarial duties with minimum supervision.
• To attend any ad-hoc assignments, administrative and/or others ad-hoc assignments.

Requirements:

• At least 2 years working experience in company secretarial practice.
• Bachelor's Degree, Law, Business Studies/Administration/Management, Secretarial or equivalent
• A member of SAICSA / CSIS, or pursuing ICSA, ICSA graduate.
• Familiar with the Companies Act, Code of Corporate Governance and SGX Listing Requirements and other relevant regulations
• Trustworthy, able to maintain confidentiality with integrity and commitment
• Good command of written and spoken English and Chinese and ability to communicate effectively and computer literate
• Positive working attitude, meticulous and able to meet deadlines
• Independent, self-motivated and possesses good interpersonal and people skills
• Organised, committed and able to multi-task in a fast-paced working environment

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

• Post journal entries and validate systems generated entries.
• Perform Balance Sheet accounts reconciliations and ensure issues and discrepancies are timely resolved with other teams in the bank
• Prepare daily and monthly financial schedules supporting the financial statements
• Prepare client assistance packages and assist in auditor’s queries for yearly financial audit
• Provide responsive support to internal and external parties in day to day operations and advisory on accounting matters
• Other ad hoc assignments and projects as assigned

Job Requirements:

• Min Diploma / Degree in Accounting/Finance or equivalent
• Min 4-5 years of relevant experience
• General Ledger system experience will be an added advantage

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Attached to Premier Wealth Segment Support
• Support the premier RMs in branches operationally
• Premier Credit Administration
• Segment support in administrative aspects
• Cross referrals to RMs for portfolio reviews
• Other adhoc duties as assigned.

Requirements:

• Min Diploma/ Degree
• Must have experience in sales and service support environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Attached to Premier Wealth Segment Support
• Support the premier RMs in branches operationally
• Premier Credit Administration
• Segment support in administrative aspects
• Cross referrals to RMs for portfolio reviews
• Other adhoc duties as assigned.

Requirements:

• Min Diploma/ Degree
• Must have experience in sales and service support environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  • Involved in payroll processing and its related duties
  • Analyse reasons for variation in manpower expense for monthly adhoc reporting
  • Regular review on compliance to statutory requirements.
  • Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  • Liaise with internal and external auditors and/or tax agents on payroll related matters.
  • Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

REQUIREMENTS:

- Hands on SAP HRIS system preferred

- Able to start work immediately or on short notice

- Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Scope:

• Maintain partial/full sets of accounts and assist to prepare monthly management accounts
• Accounting for property development/investment projects
• Loan administration functions
• Liaise with auditors, tax agent and consultants on compliance matters
• Manage cash flow and working capital
• Support the team on ad hoc assignments and project implementation

Requirements:

• Minimum Degree in Accountancy with 3-5 years of relevant full sets experiences
• Team player
• Meticulous and detailed

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin.

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Email: [email protected]
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Administration - Act as receptionist and first point of call for all visitors to the office. Diary and calendar management. Invoicing and Expenses - account and credit card reconciliation, invoicing and petty cash. Ordering groceries, stationary, office catering supplies & daily lunches and organizing office laundry service. Coordinating courier deliveries and collections and daily post.

Facilities - Responsible for facilities, maintenance and upkeep of the office. Manage sub-contractors on maintenance, cleaning, security, waste and other soft services. Coordinate services with building management and/or landlord. Oversee maintenance and upkeep of gym equipment.

HR Administration - maintenance of HR database, new hire and leaver process, holidays and attendance tracking, visa applications, assisting staff with relocations. Managing healthcare and various benefit policies, mobile phone contracts etc.

Update and communication health & safety manual and procedures.

Manage travel arrangements for all staff.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

1. Assist on accommodation bookings/pick-ups for VIPs from overseas
2. Making lunch/dinner reservation
3. Maintain contacts information on Outlook
4. Scanning of documents for e-archiving
5. Disseminating signed documents
6. Filing of documents
7. Handling of incoming and outgoing Mails.
8. Provide support on company events
9. Assist on preparing and distribution of hampers and gifts to business associates
10. Assist on office relocation (Packing/unpacking)
11. Any other duties assigned by the Executive Chairman

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

• Order Processing:

Process sales orders in the ERP based on the sales order received.

Ensure that the customers’ orders are processed in time. Work closely with sales team to support the sales process from receiving order to delivery of goods to customers.

• Customer service:

Receive customers’ request, enquiries from phone calls, emails, face to face. Work with the operation team to provide information to address customers’ requests and enquiries. Gather and record customer feedbacks in CRM and provide solutions to ensure customer satisfaction.

• Invoicing and delivery:

Prepare delivery order, tax invoice and loaner form. Liaising with courier service and in-house courier to ensure timely delivery to customers. Sending delivery order and invoices to customers for

collection.

• Product Insurance:

Support the process of product insurance in Singapore. Liaise with end users and Insurance company to process the insurance purchase/claims via the insurance portal.

• Administrative tasks:

Performs various administrative activities relating to processing orders, invoicing and data maintenance. Maintain proper documentation of the order processed for audit purposes.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Review and assess inpatient and outpatient health insurance claims, including medical, surgical, and hospital claims.
• Ensure claims are in line with policy coverage, terms, and conditions, and compliance with all relevant regulations and guidelines.
• Ensure timely conclusion of claim settlements within agreed turnaround times.
• Investigate complex cases or client complaints, providing effective solutions.
• Liaise with healthcare providers, policyholders, and internal teams to gather necessary information for claims evaluation.
• Assist in identifying fraudulent claims or unusual patterns and escalate where necessary.
• Collaborate with team members and supervisors to improve processes and ensure continuous quality improvement.
• Maintain accurate records and documentation of all claims assessments and decision.

Requirements

• Minimally GCE O level and above
• prior clinic claims experience would be preferred
• able to start work on short notice

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

The key responsibilities:

• Manage recruitment and selection activities of clinicians to support the operations and services needs.
• Oversee the onboarding process for new hires to ensure a smooth integration into the institution
• Manage the offboarding activities, analyze trends and work with management to support the retention initiatives
• Manage day-to-day inquiries from staff/management and provide professional HR advice on interpreting HR policies, procedures, initiatives, and issues.
• Facilitate and support the performance appraisal process to ensure objective performance reviews, promotions, salary benchmarking exercises, and career development for medical staff
• Participate in planning and executing various employee engagement and recruitment initiatives and events.
• Prepare manpower reports for submission to both internal and external stakeholders.

Requirement:

• At least a bachelor degree with at least 3 years’ experience in human resource management. Candidates with more experience may be considered for a Senior position.
• Strong knowledge of HR processes and best practices.
• Fast learner and able to work independently and in a team to deliver results under tight timelines
• Detail-oriented with a flair for numbers and highly organized
• Excellent communication and interpersonal skills.

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

· Responsible for the timeliness and accuracy of invoices, adjustments sent to customers including preparation of reports

· Analyse and provide solution paths for exceptional scenarios

· Analyse and tabulate the adjustments

· Test new initiatives that may be introduced into the various systems

· Process daily bill check/refund

· Any other project work that may be assigned

· May be requested to work overtime or/and weekend when required

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

• Supervise and lead a team of staff in the section in handling day-to-day financial matters, month-end and year-end accounts closing, including the preparation and/or review of the monthly, quarterly and year-end audit schedules and financial reporting packages
• Responsible for the good quality of the balance sheet
• Tracking and monitoring of the organisation funding
• Ensure accurate and timely submission of claims and prompt disbursements
• Review Bank Reconciliation and resolve reconciling items
• Responsible for inter-company and related company’s transactions and balance and resolve reconciling items
• Responsible for GST and other statistical submissions
• Liaising with internal and external auditors on audit matters
• Liaising with tax agent on corporate tax and GST matters
• Process improvement projects
• Ad-hoc assignments

Requirements

• At least a Degree in Accountancy or ACCA equivalent
• At least 3 years of relevant working experience, with 1 year experience in supervisory position
• Higher qualified/experienced candidates will be considered for the Senior Finance Executive/Accountant position
• IT savvy - proficient in Microsoft Office such as MS Word, Excel and Powerpoint
• Hands-on experience with SAP system will be an advantage
• Prior audit experience will be an advantage
• Strong interpersonal, communication and analytical skills
• Able to take pressure and work within tight deadlines
• Meticulous, motivated, committed, resourceful and able to work independently

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Handle day-to-day grant-related financial matters, month-end and year-end accounts closing, and preparation of the monthly and year-end audit schedules
• Liaise with various departments in the collection of information and documents
• Prepare payroll certification for manpower claims
• Process claim submissions to funding organisations for funded projects
• Monitor funding accounts receivables for payment and follow up on collections
• Follow up with project teams on accounts with cost overruns
• Prepare monthly or quarterly report and statement to account owners
• Investigate and resolve user’s queries
• Prepare grant-related GST, corporate tax and other statistical submissions
• Process grant-related internal charge and reclassification requests
• Identify and perform clearing of offsetting transactions for grant-related balance sheet accounts
• Assist on grant-related internal and external audit matters
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Able to take pressure and work within tight deadlines
• Independent, meticulous and with positive attitude

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

JOB SUMMARY

• Handles all incoming inquiries for groups and events.
• Qualify and convert corporate catering and group sales.
• Meet / exceed individual sales target.
• Work together as a team player within and inter-departments.

JOB DUTIES & RESPONSIBILITIES

1. Exceed individual assigned sales goal and responsibility for team members for achievement of total sales budget. Derive creative upsell initiatives.
2. Build rapport and effectively qualifies each business opportunity.
3. Conduct daily telemarketing calls to solicit for leads.
4. Conduct site inspection of hotel with guests and present unique selling points.
5. Answers incoming group and catering inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 24 hours.
6. Determines availability of space and rates using revenue management tools. Seeks additional approval from Revenue Management/Director of Sales as needed.
7. Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, cross sell to another Marriott Hotel(s).
8. Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents.
9. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
10. Once signed contract/offer is received, completes accurate, detailed and accurate turnover documentation for Event Management.
11. Maintains relationship with customer to increase repeat business opportunities.
12. To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
13. To share responsibility for development and training of diret reports. This involves assisting in setting measurable goals for direct reports – Catering Executive / Coordinator Development
14. Ensures that the sales staff properly follows pricing and selling strategies.
15. To adhere to personal behavioural norms of intergrity such as grooming, ownership, accountability and responsibility.
16. Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management and/or Sales & Marketing Management.
• At least 2 years of Managerial level or 1 year of Executive level in Hotel Conference Sales (Sales Centre) experience.
• Strong overall sales skills.
• Excellent communication skills.
• Proficiency in meeting room set-ups, audio visual and other support services.
• Understanding of contract management and legalities.
• Understanding of sales strategy and need times as developed by revenue management.
• Understanding and achievement of team.
• Sales systems knowledge.
• Demonstrates great leadership skills.
• Demonstrates customer development and relationship management skills.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

• Ensure timely and accurate recording of suppliers’ invoices and employees’ claims into ERP system
• Check the invoices in the Procurement-to-Pay System, Coupa, and ensure all invoices are taken into ERP system
• Liaise with suppliers and business divisions on any discrepancies in invoices and other supporting documents
• Follow up with accrual of expenses incurred by the company where invoices have not been received
• Process suppliers’ payments, including generating payment vouchers, preparing cheques and online payments
• Close follow up with payment approvers to complete the payment process
• Assist in supplier reconciliation
• Assist in preparation of AP schedules
• Participate in the month-end / year-end closing process and ensure timely completion of the closing process
• Any other tasks assigned by Team Lead / Finance Manager

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Responsibilities

• Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
• Perform first level support to troubleshoot and solve technical issues
• Perform L2 and L3 escalations if necessary and required
• Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
• For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
• Interface with other maintenance vendors (vendor management) for problem reporting and resolution
• Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
• To be responsible for accurate record keeping, tracking and processing of all documents related to IT
• Any other ad-hoc duties assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Responsibilities

• File and organize documents
• Order office supplies
• Help with basic data entry and paperwork

Requirement:

• Min Diploma in any course

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Scope:

• Conduct learning needs analysis to identify knowledge and skills gaps.
• Source and qualify training providers.
• Plan, develop and implement learning interventions, training programs and e-learning modules.
• Deliver programs aimed at driving service quality initiatives for continuous improvement.
• Evaluate effectiveness of training programs and initiatives.
• Enhance delivery through the integration of technology in learning.
• Perform administrative duties and maintain accurate training records.
• Collaborate with business units to forecast manpower requirements in line with corporate strategy and business plans.
• Analyze capacity and competency gaps between workforce demand and supply.
• Conduct workforce analysis to project future needs and develop workforce planning solutions.
• Implement solutions to bridge gaps, monitor progress against milestones, and reevaluate plans based on developments.
• Participate in key strategic workforce planning projects and initiatives to transform the workforce to be future-ready.

Requirements:

• ACTA certification
• Diploma/Degree from a recognised insitution
• Well-grounded in the theory and practice of Learning & Development, such as classroom facilitation, instructional design, evaluation and assessment
• At least 2 years working experience in Curriculum Design, Instructional Design, and Content Development is ideal
• Experience in Workforce Planning preferred.
• Self-motivated team player
• Excellent interpersonal, written communication and presentation skills

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities

• Lead effective implementation of projects in Deposit Group
• Handle requirement analysis, functional specification review and sign off
• Effectively engage with business and technology stakeholders at all levels
• Working with a team in preparation of UAT plans, scenarios and test cases and execution of UAT
• Lead defect management, scope creep and risk identification
• Prepare target operating models and provide end user training
• Handle management reports and dashboards
• Initiate and execute process improvements targeting productivity, standardization, and risk controls
• Contribute towards planning activities of the department

Requirements

• Degree in Banking/Finance/Business with at least 3-5 years of experience in Account Services (customer account opening/update/closing) & credit limits creation/update operations or related function
• Experience in project management an added advantage
• Ability to manage projects with strong risk awareness, analytical and problem-solving skills
• Good interpersonal skills, decisive in communications

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin.

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Email: [email protected]
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• Liaise with Institutional HR for necessary instructions & documents required for payroll processing.
• Perform monthly payroll computation of various cost centers.
• To be involved in month-end closing and accounts reconciliation.
• Process employees' claims, IR8A, and all other related tax forms and filings.
• Responsible for CPF contribution/refund.

Requirements

• Diploma in any discipline with at least 2 years’ relevant Payroll experience for Senior Assistant Executive.
• Meticulous with an eye for detail
• A team player with a positive attitude and customer-oriented mindset
• Strong interpersonal, communication, and analytical skills
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Scope:

• Reviewing and analysing customer profile in the relevant AML/CFT/Sanctions scope of work,
• Provide overall Sanctions, ML/TF risk assessment on customers profile, identifying key risk areas for attention,
• Recommend and provide risk mitigating plan for senior management consideration,
• Implement effective risk mitigating actions/plans for CFS as part of the team’s risk management activities.
• Processing of priority requests from compliance or local authorities
• File and/or Review escalated Suspicious Transaction Reports (STR) for consideration of further escalation to Group Regulatory Compliance Unit for STR filing,
• Conducting Standard and/or Enhanced Customer Due Diligence reviews,
• Pogress tracking through update and reporting,
• Provid AML advisory support to internal stakeholders where required.
• Assists with risk management projects and activities, including optimisation,
• Ad hoc related duties as assigned

Requirements:

• Minimum Diploma/Degree in Banking/Finance/Business related discipline
• Team player
• Meticulous and detailed

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Description

Play a key role in operational support for Temenos platforms, particularly T24. Translate business requirements into high-quality application designs, ensuring completeness and proposing best-in-class solutions. Create concise technical and functional documents for development, leveraging a deep understanding of private banking modules (SC, DX, SY, corporate actions, and accounting/reporting). Drive project milestones and tackle challenges, translating functional requirements into efficient technical solutions. Collaborate with business users and product owners on strategic initiatives. Any other ad hoc duties as assigned by the supervisor.

Skills Requirements

- Bachelor’s or Master’s in Engineering/Technology or related field.

- 6+ years of development experience in T24, with expertise in pricing and related domains.

- Experience in wealth management and customer self-service platforms.

- Strong stakeholder engagement skills for eliciting and documenting requirements.

- Familiarity with tools like JIRA and Confluence.

Technical Skills

- Proficient in T24 (latest release R19+), including upgrade processes and performance optimization.

- Knowledge of Oracle DB concepts relevant to T24 and Linux scripting.

- Experience with T24 upgrades and data migration best practices.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis